Job Info:

• Salary: Basic from $1600 - $2100 + Handphone Allowance $50 + OT
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Promenade

Job Scope:

• Assigned to the client's company to drive and chauffeur the client and their family according to provided schedules
• Ensure the vehicle is maintained, serviced regularly, and kept clean
• Daily responsibilities include picking up and returning the vehicle from/to the company and the client's office

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Overview

We are seeking a motivated and detail-oriented CS to join our Sales & Customer Services Team. The CS will assist the team in providing service to our customers by answering inquiries, addressing customer's issue and processing orders. This is great opportunity for someone who is interested in developing their communication, problem-solving, and multitasking skills.

Others Benefit : Company Transport

Responsibilities :

1. Assist The Customer Services team in answering customer inquiries through phone, email or WhatsApp support.

2. Provide excellent customer service by actively listening to and responding to customer needs and concerns in a professional manner.

3. Accurately process orders, check/print/scan CODO, matching PO while ensuring that customer inquiries are resolved in a timely manner.

4. Collaborate with others departments to ensure customer satisfaction and timely resolution of issues.

5. Keep accurate and up-to-date records of customer interactions and follow-up actions taken.

6. Maintain a positive and professional attitude while working with customers and other team members.

7. Perform other related duties and responsibilities as assigned by supervisor.

In return, CS may learn the gain from the employment daily work :

A. Customer Service Skills : The CS will learn how to effectively communicate with customers, listening to their concerns, and provide timely and accurate responses to their inquiries.

B. Teamwork: The CS will collaborate with other members of the team and other departments to provide excellent customer service, which will help them in their future career in any industry.

C. Professionalism : The CS will learn the importance of maintaining a positive and professional attitude while working with customers and other team members, which will help them develop their interpersonal skills and become a more effective communicator.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week (i.e., 8.30am to 5.30pm)

Job Responsibilities:

• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• Analyze in-house systems and engage teams to be train in more than one skills or systems
• Set training schedule for teams to upgrade their skillsets
• Expand the relations with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customer in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Organize meetings and structural specific goals, targets or objectives for the team
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
• To be the person carrying out any disciplinary actions if required
• To assist the Management for any tasks assigned to from time to time

Key Competencies

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations

Job Requirements

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Job Responsibilities:

• Provide support to import/export shipments processing and arrangement

• Co-ordination with various parties (including customers, overseas agents,

carriers, NVOCC, co-loaders) on shipments clearance/delivery/collection

• Handle a full spectrum of import and export documentation.

• Create job information into the system

• Handle billing, costings and ensure prompt invoicing to customers.

• Prepare manifest.

• Liaise with carriers, feeder operators, vendors, overseas offices and customers.

• Checking of vessel berthing & schedules.

• Liaise with service providers and customers on shipments arrangement

• Daily monitoring shipments (arrival date, depart date, time, short landed, survey,

missing)

• Handling DG Declaration, Portnet and Tradenet usage – an advantage.

• Any other Adhoc duties assigned.

Job Requirements:

• Minimum GCE “N” or “O” level

• Minimum 1 to 2 years’ experience in shipping/freight forwarding

• Possess good communication and customer service skills; a detailed and

organized person who is a good team player

• Pleasant personality with positive working attitude

• Interested in customer service, data entry and doing documentation

• Proficient in PC application (MS Word, Excel)

Job Overview:

The Warehousing Manager is responsible for overseeing all aspects of the warehouse operations. This role involves managing inventory, ensuring efficient storage and distribution of materials, coordinating with suppliers and internal departments, and maintaining a safe and organized warehouse environment.

Job Description:

● Implement and utilize warehouse management systems (WMS) to track the available stock of

materials in the warehouse and to automate material kitting process to provide real-time

visibility into the status of the materials to help streamline the material distribution process.

● Generate material kitting work orders by gathering and organizing all the necessary materials

required for a specific work order or job based on the Bill of Materials received from the site

team. These orders specify the quantity and types of materials required for a particular job.

● Organize the warehouse in a way that facilitates efficient material picking.

● Inspect incoming materials for quality and quantity, ensuring they meet the required

specifications.

● Communicate effectively with suppliers and vendors to manage incoming materials.

● Oversee warehouse operations, including receiving, storage, and organization of materials in

the warehouse.

● Implement measures to prevent damage to materials during storage and handling.

● Optimize warehouse layout and storage to maximize space utilization.

● Implement effective storage system to facilitate efficient storage and proper handlings of

materials.

● Coordinate with Logistics and site teams to ensure a smooth flow and timely delivery of

materials to-and-fro the warehouse and project site.

● Monitor and track the movement of goods within the warehouse.

● Maintain accurate and up-to-date documentation related to inventory, transactions, and

warehouse operations. Conduct regular inventory audits to ensure accuracy.

● Generate reports on key performance indicators (KPIs) related to warehouse operations.

● Enforce safety procedures and guidelines to maintain a secure working environment.

Job Requirements:

● Minimum 5 years' relevant work experience.

● Bachelor's degree or Diploma in Logistics, Supply Chain Management, Business, or a related

field.

● Proven experience in warehouse or logistics management.

● Relevant working experience in a manufacturing environment is an added advantage.

● Strong knowledge of inventory management systems and warehouse software.

● Excellent organizational and leadership skills.

● Knowledge of safety regulations and best practices.

● Excellent leadership, communication, and interpersonal skills.

● Ability to work in a fast-paced and dynamic environment.

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

Summary

Responsible for the delivery of customer order processes that support the business needs of assigned region.

Key Accountabilities

• Manage order fulfilment and timely shipment delivery to customers.
• Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
• Ensures complete and accurate documentation of customer requirements.
• Ensure customer excellence and collaborative support.
• Generate quotation and process instrument and consumable orders from order entry to invoicing.
• Accurate and timely invoicing of orders, while adhering to company standards and customer requirements (including uploading to external sites e.g., Tungsten, Ariba, Coupa…)
• Ensure proper documentation and all order management processes according to corporate policies.
• Coordinate shipping between various manufacturing sites, warehousing, and third-party suppliers.
• Purchasing of local stock and follow up with logistic to arrange shipment and prepare shipping documents.
• Maintain data accuracy for local customer accounts (existing and newly created)
• Day to day service delivery which includes supporting engineers with work orders, case management and service parts escalations.
• Support Service Team with items such as: spare parts returns, tool calibration, contract maintenance
• Management of maintenance contracts/warranty and creation of stakeholder notifications
• Ensure timely reporting of orders, inventory, and backlog.
• Create weekly and monthly reports as requested.

Requirements

• Diploma/Bachelor’s degree in business studies preferred.
• Minimum 2-3years of working experience in order management process and Letter of Credit negotiations
• Experience in SAP system
• Strong computer skills including MS Office (Excel, Word & PowerPoint)
• Ability to work effectively in a cross-functional team
• Strong oral and written communication skills, good team player
• Customer satisfaction oriented and able to multitask
• Ability to quickly learn and apply new knowledge and tools, with a strong sense of self-directed learning and self-management.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries

Job details:

1. Responsible to plan, organise, track and maintain machinery repair activities and developing preventive/predictive maintenance procedures.

2. Maintaining an internal record of the maintenance of equipment

3. Ability to spot potential issues and act quickly on serious problems

4. Respond to emergency calls for maintenance; Manage the set up and take down of different events. Perform troubleshooting to solve minor repair issues.

5. A good understanding of maintenance machinery and equipment, as well as outstanding written and verbal communication skills in English and Chinese

6. Liaise internally (ops & workshop team) to arrange for servicing

7. Establish, implement, train, and monitor maintenance guidelines.

8. Manage inventory of maintenance supplies and equipment, ordering and restocking as necessary.

9. Any other duties as assigned.

Requirements:

- ITE certificate/Diploma in Mechanical Engineering, Electrical Engineering, or a related field.

- min 2 years of experience in servicing and maintaining heavy machineries, with specific expertise in mobile equipment preferred.

- Excellent problem-solving skills and the ability to work independently

- Good communication skills

- PC literate in MS applications and proficient in spoken and written English

Service Technician (Marine)

Job Responsibilities:

• On-site to perform installation, overhaul, testing & commissioning, servicing and repair jobs of Stern tube seals. Site can be in Singapore or Overseas, at anchorage, Off-Port Limits or shipyard and on-board vessel.
• Prepare service report of the work activities and spare parts used.
• Provide on-site technical support and deliver high quality service standard to customer satisfaction.
• Perform any other duties assigned by the Service Manager.

Job Requirements:

• NITEC/ Diploma in Mechanical / Marine Engineering with at least 1 year of relevant working experience
• Sailing experience with basic electrical knowledge will be added advantage
• Able to work independently with minimal supervision
• Proficiency in English Language and able to write service report
• To be able to withstand long working hours and travel on short notice including overseas trip
• Open to entry level candidates, training will be provided

This position offers local terms and remuneration to the successful candidate.

Please send your cv to send [email protected]. Only short-listed applicants will be notified.

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Ø organize and manage the electrical department as necessary, from receiving tenders to completing final accounts.

Ø To ensure sub-contractors are supervised and their standard of work is acceptable and in compliance with recognized safety practices and specifications

Ø To control and effectively manage department operations through regular site visits as necessary, to assess progress, safety, and quality, and to give instruction and advice

Ø To liaise with departmental staff, clients, contractors, and suppliers in matters relating to work

Ø To attend meetings, training workshops, and other work-related issues, as required, which may involve working outside normal hours

Ø To liaise with specialists and consultants to obtain assistance and advice

Ø To supervise staff including allocation and control of work

Ø To prepare method statements in conjunction with the Safety officer

Ø To liaise with the Safety Officer in arranging safety inspections

Ø To check and authorize orders and invoices, ensuring correct procedures are followed

Ø To liaise with Human Resources in matters relating to development and training courses for electrical staff

Ø To attend management meetings as required

Ø To undertake specific projects and prepare reports for the Technical Director as required

Ø To adhere to existing working practices, methods, and procedures, undertake relevant training and development activities, and respond positively to new and alternative systems

Ø Undertake any additional duties as and when required by the line manager/business

Ø Ensuring adherence to all company policies & procedures.

Ø To identify system weaknesses and suggest new/efficient procedures to strengthen it

Ø Promote health and safety and ensure adherence to health and safety policies and procedures.

Ø Undertake any additional duties as and when required by the business.

Ø Ensuring adherence to all company policies & procedures.

Ø To identify system weaknesses and suggest new/efficient procedures to strengthen it

Ø Promote health and safety and ensure adherence to health and safety policies and procedures

Ø Accountable for creating a safe working environment, managing risks reducing exposure to hazards to levels practically achievable, and ensuring implementation of QHSE Policy.

Ø Complying with all IMS Procedures, and QA/QC standards as applicable to deliver work safely and maintain the highest quality standards with minimal environmental impacts.

Ø Wear appropriate safety or protective equipment as identified required through risk assessments or as specified, at all times.

Ø Contributing to enhancing quality, health, safety, and environment within the organization.

In addition to the above, all supervisors and managers have a duty of care to ensure that a safe place of work is maintained and that appropriate welfare facilities are provided. Also, to ensure that all hazardous situations and possible hazardous conditions are identified and avoided. Workers must be briefed on the hazards likely to be presented, with the knowledge that the risks have been calculated, and must be informed of the controls required to mitigate those risks.

Minimum Qualification:

Ø BE or B-Tech in Electrical Engineering

Ø Proficient in the use of MS Word, excel, outlook, and other electrical software

Minimum Experience:

Ø Proven working experience as an Electrical Engineer

Ø Excellent knowledge and understanding of both marine and land-based electrical systems, procedures, and legislation

Ø Ability to ensure that labor, materials, plant, and equipment are used effectively and efficiently

Ø Ability to organize and direct electrical and associated staff, determining priorities to maximize the use of resources in achieving prescribed objectives

Job Specific Skills:

Ø Product & business knowledge

Ø Attention to detail is essential

Ø Able to manage workload

General Skills:

Ø Good team player with good organization skills

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

As a Customer Experience Executive, you will be responsible for delivering exceptional after-sales customer service, resolving customer complaints, and providing a world class shopping experience to our customers. You will be the face of our company, and your goal will be to create a memorable and positive experience for every customer who reach out to the Service Excellence team for assistance.

Responsibilities:

-          Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

-          Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

-          Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

-          Collaborate with colleagues to achieve customer satisfaction targets.

-          Participate in training and development programs to continuously improve customer service skills and product knowledge.

-          Analyze customer feedback and provide insights to improve customer experience.

-          Develop and maintain a loyal customer base through personalized interactions and excellent service.

-          Update to Changi Airport Group QSM team for monthly QSM rewards submission for eligible employees

-          Steering and manage Customer’s experience both on line and off line.

-          Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc

-          Provide and upkeep service recovery protocol.

-          Effectively supervises the day-to-day operation/activities of the customer service team

-          Any other ad-hoc assignment as assigned by the Superiors

·       Diploma or Degree in relevant business related discipline

·       Proven track records in relevant role and responsibilities

·       At least 2 years’ experience in similar role

·       Strong written and oral English communication skills

·       Excellent customer-service orientation

·       Ability to communicate effectively with multi-departments and external stakeholders

·       Problem-solving skills and meticulous attention to detail

·       Good organisational and customer service skills

·       Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

• Designing and developing electrical systems for marine vessels
• ⁠Installing and commissioning electrical systems on ships
• Supervising the work of marine engine technicians
• Inspecting and testing electrical systems and equipment
• Maintaining and repairing electrical systems and equipment
• Designing tray routes and electrical panel positions
• Creating single-line diagrams of lighting and other electrical panels
• ⁠Supervising the installation, cabling, and termination of electrical equipment
• Independently testing and commissioning electrical panels
• ⁠Loading testing D.G. sets
• Presenting surveys of electrical systems to relevant authorities

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

Job Scope:

· Liaise with customer/oversea agent

· able to handle import/export declaration

· booking with carrier

· arrange trucking/transport,

· maintain good customer relationship

Requirements:

• Min o" level with customer service experience, shipping experience preferred
• Must have experience in handling import and export
• Must know MS word / MS office

5 days work week

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

Role Overview:

We are seeking a highly motivated and experienced Customer Success Manager to join our dynamic team. In this role, you will be responsible for ensuring our clients receive exceptional support and guidance, driving product adoption, and fostering long-term relationships. Your goal will be to help our clients achieve their business objectives and maximize the value they derive from our solutions.

Key Responsibilities:

Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Conduct regular check-in meetings, business reviews, and training sessions to ensure alignment, address concerns, and drive adoption and satisfaction.

Product Knowledge:

• Develop an extensive understanding of our software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

User Support & Guidance:

• Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.
• Develop and execute comprehensive success plans tailored to each client, outlining objectives, milestones, and strategies for achieving desired outcomes.

Customer Advocacy:

• Serve as an advocate for clients within the organization, championing their needs and feedback to drive product enhancements and improvements.
• Identify opportunities for customers to proactively act as advocates (e.g., testimonials, case studies).

Collaboration:

• Collaborate effectively with internal teams such as Sales, Product, Delivery, and Support to ensure seamless implementation, onboarding, and ongoing support for clients.
• Share feedback and information on local trends, including competitor insights, customer needs, sales, product, and marketing information.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Excellent interpersonal skills, maintaining a positive demeanour and outstanding communication abilities.
• Ability to work independently and remotely, managing multiple tasks and priorities with ease.
• Familiarity with CRM software and other relevant tools.
• Passionate about working with customers and dedicated to exceeding their goals.

• Competitive salary and bonus scheme
• Private medical insurance
• Paid time off and flexible working culture
• Opportunities for rapid career advancement
• A dynamic and inclusive company culture
• Access to the latest technology and tools for personal development
• Comprehensive onboarding program for new employees
• Employee recognition programs for outstanding performance
• Participation in industry conferences and events
• A supportive environment that encourages innovation and creativity

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment
• A collaborative and flat company culture
• Comprehensive private health insurance
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it's safe to travel!)
• Cross-cultural team bonding/networking
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

• Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
• Process field claims in a timely manner for resolution.
• Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
• Providing timely engineering insights including failure analysis technical reports and presentation.
• Analyze product warranty claim and provide modeling on product service life.
• Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
• Handles customer visits and factory audits and product inspection.
• Develop & contribute to building knowledge base of degradation from product to material level.
• Design tests to detect infant mortality and mid-life product failures.
• Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.

• Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)

REQUIRED SKILLS

• Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
• Application experience in managing (large) data modelling would be favorable
• Excellent practical knowledge and use of Microsoft Office
• Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
• Communicate effectively through presentation and technical reports.
• Enjoys rigors of technical reviews with peers & management to drive to business outcome.

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs.
• Answering the telephone/ emails and manage customer's inquiries
• Work with operations team to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• In charge of the counter to ensure Drivers/ Hauliers are attended to
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum ‘O’ Levels
• Advantage with Logistics experience
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Company Transport provided

Responsibilities

• To adhere to prevailing Company SOPs including service KPIs.
• To carry out indoor and outdoor service jobs (commission, repair, troubleshoot, inspection, modification, warranty checks).
• To investigate customer complaints (product defects, failures or non-conformance) and recommend solutions.
• To issue customer outdoor and indoor service reports.
• To disassemble cancelled units for stock return.
• To provide service and maintenance training sessions on product usage for customers.
• To supervise ADs during service works and to report discrepancies if any.

Requirements

• ITE in Engineering (Mechanical) + 1-2 years of relevant work experience or
• Diploma in Mechanical with no prior experience.
• Basic English language proficiency needed to prepare service reports.
• Willing to be on standby for adhoc service activation after office hours. Overtime will be paid for service hours worked after office hours.
• Willing to commute to clients' site for servicing. Transport reimbursement is provided for travel from office to client site.
• Independent, responsible and self-motivated with a hands-on approach to work.
• Willing to travel overseas for work.

Benefits

• Variable bonus.
• Annual bonus.
• Monthly meal allowance.
• Annual health screening.
• Dental.
• Hospitalisation insurance.
• Specialist treatment coverage.
• Annual allocated training hours for each employee.