The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Responsibilities:

• Strong in operations and customer service-related industry
• Handling day-to-day operations independently
• Data creation and entries
• Daily interactions with customers and vendors on shipment status
• Arrange Import/Export documentation & to provide daily customer support.
• Interact with cross functional departments to ensure compliance, facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, draft responses to Customs inquiries.
• Other duties as assigned.

Requirements:

• GCE 'O' level and/or Diploma in relevant discipline
• Min. 3 years of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Customer focused and a great team player who is able to work independently
• Experience in inventory management with strong administrative skills
• Knowledge in SAP order processing and proficient in Microsoft Office

Job ID: L38XWWWW

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Job Brief

As a Barista/Service Crew member at Aether House, you play a pivotal role in creating an extraordinary customer experience. Your responsibilities extend beyond crafting exquisite coffee blends to include the art of mixing coffee with alcohol in our signature cocktails. Maintaining a clean and welcoming service area, contributing to seamless operations, and delivering exceptional service are key components of your role.

Responsibilities

1. Prepare and Serve Beverages:

· Craft and serve a diverse range of high-quality beverages, including our signature coffee blends, specialty drinks, and coffee-infused cocktails.

· Ensure precision and consistency in beverage preparation and presentation.

2. Customer Interaction:

· Greet customers warmly and engage with them in a friendly manner.

· Take customer orders with a keen understanding of our offerings, providing recommendations as needed.

· Address customer inquiries and concerns with a positive and helpful attitude.

3. Maintain Cleanliness:

· Keep the coffee station, cocktail bar, and dining area immaculate and well-organized.

· Adhere to rigorous hygiene and sanitation standards in all food and beverage preparation.

4. Cash Handling:

· Process customer transactions accurately and efficiently using our POS systems.

· Handle cash transactions with precision, providing correct change as required.

5. Stock Management:

· Monitor inventory levels and proactively restock supplies, including coffee beans, syrups, and cocktail ingredients.

· Contribute to regular inventory checks and promptly report any shortages to the supervisor.

6. Team Collaboration:

· Work harmoniously with the kitchen and service team to ensure a seamless and delightful customer experience.

· Offer support to colleagues in various tasks as necessary.

7. Adherence to Policies:

· Strictly follow Aether House policies and procedures, prioritizing health, safety, and quality standards.

· Uphold the superior quality and presentation of all products and services.

Profile

· Previous experience as a Barista or in a similar customer service role is preferred.

· Passion for coffee and mixology, with the ability to craft exceptional coffee-infused cocktails.

· Strong communication and interpersonal skills.

· Ability to thrive in a fast-paced environment and manage multiple tasks.

Benefits

• Attractive, negotiable package ($1900-2800/month)

• $500 sign on bonus / Meal Allowance

• Closed on Saturday/Sunday/Public Holiday

• Medical & Dental

• Career development in a friendly and vibrant environment

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: LRVYXXX6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Your new role

• Actively support onboarding projects of new B2B business partners (both Asset Managers and Distribution Partners).
• Collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform.
• Act as the first point of contact for our business partners managing day-to-day queries.
• Contribute to the maintenance of the client hotline during business hours.
• Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations.
• Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners.
• Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency.

What you'll need to succeed

• Minimum of 3 to 5 years of professional experience in the financial industry, preferably in the field of Asset Management and/or Investment Fund operations.
• Bachelor’s degree in a finance, economics, business administration or similar.
• Basic understanding of the financial services industry.
• Great client orientated attitude.
• Strong communication skills, resilience, sovereignty, and team spirit.
• Proficiency in written and spoken English – additional language skills considered an advantage.
• Good MS Office application knowledge, particularly in Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Remote - Republic of Singapore

Location: Singapore (Remote)

Salary: 40,000 SGD - 45,000 SGD + 10% Performance Bonus (DOE & Geographic Location)

*This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.

About the Role:

Applied Value Technologies is seeking a Jr Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Application Support team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

We are looking for someone to:

• Provide efficient support on product and integration issues, and ticket triaging.
• Follow detailed processes and workflows to support engineering teams.
• Support service Request Management.
• Support content creation, content update, and knowledge management.
• Solve basic admin, and configuration issues in SFDC.
• Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
• Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
• Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
• Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

We want someone who:

• Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigates to get relevant information
• Demonstrates proactive and professional communication skills with all stakeholders and partners
• Maintains a professional, adaptable, and respectful manner
• Provides high quality service to all users

Some stuff you need:

• 1-2 years of hands-on technical application, product support, or business process experience.
• Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
• Experience operating with SLAs in a client-facing role in a production support environment.

Nice to have:

• Bachelor’s degree in computer science, Business, or a similar area
• Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
• Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
• Application development and ERP implementation experience.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Dear Job seekers ,

We are actively looking for Customer Success Manager

• Support the Board's Project Officer to monitor project progress
• Support all aspects of project tasks in the project life cycle to ensure on time delivery
• Schedule project meetings with vendor, stakeholders and users
• Collaborate and facilitate discussions with work groups and relevant stakeholders
• Record of project meeting minutes.
• Prepare project reports for management review
• Work with Board's contractors to manage projects issues and risks
• Create and maintain comprehensive project documentation
• Participate in system functionalities test and ensuring the requirements are delivered accordingly to technical specification
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projectsregularly
• Supervise Board’s contractor’s work to ensure the work is completed to the Board’s satisfaction
• Preparation and submission of necessary documents (clearance form, Change
• Request form and others) to carry out the work
• Other assigned ad-hoc project administrative tasks

Interested candidates please send your CV to [email protected]

United Overseas Insurance (UOI) is a member of the UOB Group.

Established in 1971, UOI is the only locally listed General Insurance company in Singapore.

The Company’s principal activities are the underwriting of general insurance business and reinsurance. General insurance covers a broad spectrum of insurance classes, e.g. fire, marine, motor, engineering, general accident and liability business.

UOI is a reliable and stable mid-tier insurer, focusing on achieving quality underwriting results. We are customer-centric and take on measured risks to underwrite on portfolio basis. We focus on customer-retention leveraging on the bank and UOI’s products and benefits. We are prudent in our approach; hence, we are known for achieving high underwriting margins. Our profitablilty over the years reflects our financial strength.

As a growth-oriented company, we continue to innovate and expand in Singapore and in the region.

Responsibilities

• Provide customer service to internal/external customers for personal insurance products, e.g. Motor, Personal Accident, Health, Home Content, Domestic Helper, Travel, etc.
• Assist customers to arrange insurance cover
• Monitor calls for quality control and service recovery
• Perform Customer Retention
• Support policy processing, endorsement and cancellation
• Attend to incoming mails and emails
• Prepare reports
• Support administrative duties and any other tasks as assigned

Requirements

• Minimum Diploma in any discipline
• Min 1 year of relevant experience
• Possess CGI and HI certifications
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office

Join us now! Interested candidates please email your detailed CV to [email protected], and grow with UOI today!

Overview

The Microsoft Security Commercial Solutions Area (CSA) empowers businesses, large and small, to confidently move to the cloud and modernize their platforms by delivering security solutions, expertise and services needed to keep their data and applications safe. We are looking for a passionate, experienced, and credible security leader for the role of Customer Security Officer for our top customers across Enterprise and SMC segments.  As a trusted advisor to customer CIO, CISO and board, you will be the face of our company’s security initiatives and solutions, responsible for cultivating strong relationships primarily with customer CISOs. Your primary role involves understating their short- and long-term security needs and providing expert guidance to enhance their security posture. Landing Microsoft as a leader in cybersecurity, ensuring our solutions meet their business objectives. The CSO will be part of the Corporate Vice President’s extended leadership team and provide advice on the security business while also ensuring senior leader enablement. They will play an active role in building out the account strategy, building trust with CIOs, CISOs and other customer stakeholders to drive successful strategic pursuits. They will actively engage in industry forums, providing deep insights on security, privacy and regulatory requirements and positioning Microsoft as the Security leader.

The Customer Security Officer will also be the strongest advocate and voice of their customers in the Go to Market teams and influence the product roadmap and strategic investment in new product areas based on both customer feedback as well as changing industry trends.

The Customer Security Officer role involves working as part of a global team, and although regionally based, the person hired will also support colleagues in other geographies. It will involve up to 25% travel, with some global travel required occasionally. Successful candidates will work closely cross-functionally with our customer account teams, the service delivery teams, public sector and industry teams, legal and corporate affairs, product engineering, Microsoft Security Partners, and the Digital Crimes Unit to deliver on key business priorities, goals, and objectives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner with area sales leadership and account teams in developing long term strategic plans for key must win accounts in your area.
• Engage with customer CISO and other C-suite executives, to understand their strategic objectives. Develop and nurture trusted advisor relationships helping CISO mature their security program by establishing the foundation for best of breed as well best of platform security program architecture leveraging industry frameworks and standards.
• Develop strategic, operational, and tactical recommendations tailored to each customer with the intent of improving customer security posture and compliance position, aligned with their business goals and risk tolerance.
• Monitor and analyze emerging security trends, share insights with customers as well as our area leadership and guiding them through the potential impacts on their industry.
• Be the trusted Security partner between Microsoft and our strategic customers in developing, implementing, and executing on their security priorities, driving customer intent to buy and post sales deployment.
• Advise, coach, and train the area leadership on MS security solution value prop and positioning. Be the SME supporting area senior leaders on security conversations in executive forums as CISO roundtables, etc.
• In alignment with Microsoft’s key priorities, establish customers’ security strategy and ensure execution of said strategy with key C-suite customer stakeholders.
• Lead Security presentations, demonstrations, and workshops in Industry forums to provide thought leadership on Microsoft’s Security portfolio.

Qualifications

Required/Minimum Qualifications (RQs/MQs):

• 10+ years of Industry experience, with 3-5 years as a Chief Information Security Officer (CISO), with direct responsibility for developing security strategies for global companies and/or governments and overseeing the implementation and execution of said strategies. A career profile that will enable the candidate to be a credible and compelling security executive and trusted advisor to C-level executives with proven ability to build and sustain relationships with external stakeholders in a strategic manner.
• Broad information security competency, covering Identity and Access Management, Security Operations (SOC), network security, SDL, cryptography, key management, hardware security modules, security architecture and design, operations security, legal/risk/compliance, and physical security.
• Deep and broad knowledge of security issues & trends, able to articulate the high-level Microsoft security strategy to both technical & non-technical audiences with a detailed understanding of Microsoft 365 and Azure security frameworks, all service-level security capabilities (including details of defense-in-depth implementation – data encryption, data isolation, lock box, customer key, datacenter security, etc.), and all customer controls (identity & access management, RMS, encryption, etc.)
• In-depth knowledge of security principles, compliance standards and ability to apply them in diverse business contexts., with detailed understanding of current compliance status for industry standard security & audit frameworks (such as ISO27001, HIPAA, SSAE16, FISMA, NIST2, etc.), and compliance features.
• Experienced & credible communicator who can cast security in the language of the business, discussing Microsoft’s security strategy with CISO & other C-level executives and senior government representatives and comfortable navigating in complex and high-pressure sales scenarios.
• Demonstrate strong ability to influence without authority to drive change with both our strategic customers as well as internal stakeholders.

Additional or Preferred Qualifications (PQs)

Professional:

• Develop and maintain industry expertise: The Customer Security Officer must stay up to date with the latest developments and advancements in security including new tech, competitors, and internal product and services offerings.
• Growth Mindset. Experience and passion for learning; implementing practices from others; trying, failing, and learning from both successes and failures; sharing practices and knowledge for others’ benefit.
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions to techncial challenges.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

A premium Spanish Tapas Restaurant Chain, serving cuisine which remains true to its Spanish Roots. A place of sophisticated design complemented by Spanish Decoration, Tapas Club, presents diners with an exquisite plate and creativity with the richness of authentic Spanish flavors.

RESPONSIBILITIES

· Greet guests promptly in a warm and friendly manner

· Informing Supervisor / Manager on customer’s feedback and/or suggestions

· Ensuring restaurant is clean and organised at all times

· Applying F&B techniques correctly at all times, serving items with enthusiasm

· Anticipates any unexpected guest needs and reacts promptly and tactfully

· Ensure that your appearance is neat and well-kept;

· Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

· Attends training sessions and meetings as required

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and in the company's policies concerning fire, hygiene, health and safety

REQUIREMENTS

· Strong passion for Service

· Willingness to work on a rotating roster

· Excellent interpersonal and organizational skills

· Able to work in a fast-paced environment

· Preferably Entry Level specialized in Food/Beverage/Restaurant Service or equivalent.

Interested candidates please send your resume through the apply button!

Your new company

This is a global medical service company which specialises in creating devices to improve the lives of patients around the world.

Your new role

As a Customer Service Representative, you will be engaging directly with customers' purchasing and logistics teams while being proficient in taking orders - both by email and phone. You will also be responding to all customer enquiries (internal and external) in a timely manner.

As a Customer Service Representative, you will be maintaining the distributor master data and corresponding assessment documents to guarantee the traceability of Distributor business status. You will also be ensuring that distributors conduct business in full compliance to behavior in business and competition.

This is a 12 months renewable contract.

What you'll need to succeed

• 2-5 years’ experience as a customer service representative preferably in a commercial/sales or manufacturing/production setting of medical devices.
• Experience of team play for supporting Sales Best Practices and Sales Metrics; translating that data into a progressive, tactical and strategic plan of action, which targets improved account performance.
• Natural tendency to put client first and to maintain constructive contacts
• SAP experience will be preferred.
• Experience within the pharma or medical device industry is a plus.

What you'll get in return

This is an exciting opportunity to be part of a globally renowned organisation. You will be remunerated at market competitive rates.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Siying at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

Registration ID No. R23115232 | EA License number: 07C3924 | Company Registration No. 200609504D

A premium Spanish Tapas Restaurant Chain, serving cuisine which remains true to its Spanish Roots. A place of sophisticated design complemented by Spanish Decoration, Tapas Club, presents diners with an exquisite plate and creativity with the richness of authentic Spanish flavors.

RESPONSIBILITIES

· Greet guests promptly in a warm and friendly manner

· Informing Supervisor / Manager on customer’s feedback and/or suggestions

· Ensuring restaurant is clean and organised at all times

· Applying F&B techniques correctly at all times, serving items with enthusiasm

· Anticipates any unexpected guest needs and reacts promptly and tactfully

· Ensure that your appearance is neat and well-kept;

· Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

· Attends training sessions and meetings as required

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and in the company's policies concerning fire, hygiene, health and safety

REQUIREMENTS

· Strong passion for Service

· Willingness to work on a rotating roster

· Excellent interpersonal and organizational skills

· Able to work in a fast-paced environment

· Preferably Entry Level specialized in Food/Beverage/Restaurant Service or equivalent.

JOB BENEFITS

· Exciting career path with career growth opportunities

· Daily staff meals provided

· 14 days Annual Leave + Paid Public Holidays

· Birthday incentives

· Referral incentives

· Medical benefits

· Annual performance bonus

Interested candidates please send your resume through the apply button!

Overview

The Microsoft Security Commercial Solutions Area (CSA) empowers businesses, large and small, to confidently move to the cloud and modernize their platforms by delivering security solutions, expertise and services needed to keep their data and applications safe. We are looking for a passionate, experienced, and credible security leader for the role of Customer Security Officer for our top customers across Enterprise and SMC segments.  As a trusted advisor to customer CIO, CISO and board, you will be the face of our company’s security initiatives and solutions, responsible for cultivating strong relationships primarily with customer CISOs. Your primary role involves understating their short- and long-term security needs and providing expert guidance to enhance their security posture. Landing Microsoft as a leader in cybersecurity, ensuring our solutions meet their business objectives. The CSO will be part of the Corporate Vice President’s extended leadership team and provide advice on the security business while also ensuring senior leader enablement. They will play an active role in building out the account strategy, building trust with CIOs, CISOs and other customer stakeholders to drive successful strategic pursuits. They will actively engage in industry forums, providing deep insights on security, privacy and regulatory requirements and positioning Microsoft as the Security leader.

The Customer Security Officer will also be the strongest advocate and voice of their customers in the Go to Market teams and influence the product roadmap and strategic investment in new product areas based on both customer feedback as well as changing industry trends.

The Customer Security Officer role involves working as part of a global team, and although regionally based, the person hired will also support colleagues in other geographies. It will involve up to 25% travel, with some global travel required occasionally. Successful candidates will work closely cross-functionally with our customer account teams, the service delivery teams, public sector and industry teams, legal and corporate affairs, product engineering, Microsoft Security Partners, and the Digital Crimes Unit to deliver on key business priorities, goals, and objectives.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner with area sales leadership and account teams in developing long term strategic plans for key must win accounts in your area.
• Engage with customer CISO and other C-suite executives, to understand their strategic objectives. Develop and nurture trusted advisor relationships helping CISO mature their security program by establishing the foundation for best of breed as well best of platform security program architecture leveraging industry frameworks and standards.
• Develop strategic, operational, and tactical recommendations tailored to each customer with the intent of improving customer security posture and compliance position, aligned with their business goals and risk tolerance.
• Monitor and analyze emerging security trends, share insights with customers as well as our area leadership and guiding them through the potential impacts on their industry.
• Be the trusted Security partner between Microsoft and our strategic customers in developing, implementing, and executing on their security priorities, driving customer intent to buy and post sales deployment.
• Advise, coach, and train the area leadership on MS security solution value prop and positioning. Be the SME supporting area senior leaders on security conversations in executive forums as CISO roundtables, etc.
• In alignment with Microsoft’s key priorities, establish customers’ security strategy and ensure execution of said strategy with key C-suite customer stakeholders.
• Lead Security presentations, demonstrations, and workshops in Industry forums to provide thought leadership on Microsoft’s Security portfolio.

Qualifications

Required/Minimum Qualifications (RQs/MQs):

• 10+ years of Industry experience, with 3-5 years as a Chief Information Security Officer (CISO), with direct responsibility for developing security strategies for global companies and/or governments and overseeing the implementation and execution of said strategies. A career profile that will enable the candidate to be a credible and compelling security executive and trusted advisor to C-level executives with proven ability to build and sustain relationships with external stakeholders in a strategic manner.
• Broad information security competency, covering Identity and Access Management, Security Operations (SOC), network security, SDL, cryptography, key management, hardware security modules, security architecture and design, operations security, legal/risk/compliance, and physical security.
• Deep and broad knowledge of security issues & trends, able to articulate the high-level Microsoft security strategy to both technical & non-technical audiences with a detailed understanding of Microsoft 365 and Azure security frameworks, all service-level security capabilities (including details of defense-in-depth implementation – data encryption, data isolation, lock box, customer key, datacenter security, etc.), and all customer controls (identity & access management, RMS, encryption, etc.)
• In-depth knowledge of security principles, compliance standards and ability to apply them in diverse business contexts., with detailed understanding of current compliance status for industry standard security & audit frameworks (such as ISO27001, HIPAA, SSAE16, FISMA, NIST2, etc.), and compliance features.
• Experienced & credible communicator who can cast security in the language of the business, discussing Microsoft’s security strategy with CISO & other C-level executives and senior government representatives and comfortable navigating in complex and high-pressure sales scenarios.
• Demonstrate strong ability to influence without authority to drive change with both our strategic customers as well as internal stakeholders.

Additional or Preferred Qualifications (PQs)

Professional:

• Develop and maintain industry expertise: The Customer Security Officer must stay up to date with the latest developments and advancements in security including new tech, competitors, and internal product and services offerings.
• Growth Mindset. Experience and passion for learning; implementing practices from others; trying, failing, and learning from both successes and failures; sharing practices and knowledge for others’ benefit.
• Problem Solving: Strong analytical and problem-solving skills, with the ability to think creatively and develop innovative solutions to techncial challenges.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Admin

• Working Hours: Mon-Fri: 9am-6pm; Sat: 9am-2pm
• Salary: up to $1,900
• Location: Changi South

Jobs Scope:

• process orders
• book delivery slot
• liaise with customers on receiving items
• and other related admin work

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Salary: $2200 - $2900

Monday - Friday l Alternative Half Day Saturday

8:45am - 5:30pm / 9am - 1pm

Location: Tagore Ln ( Upper Thomson - Near Thomson Nature Park )

Responsibilities:-

• Provides responsible service, repair and installation services to our customers in a professional manner
• Accurately diagnose, service, repair, and maintain product in optimum operating condition
• Reviews product performance and quality and communicate to Technical Director any downward shifts in performance and quality
• Perform testing and inspection on finished goods for quality issues and perform corrective actions
• Provide assistance and technical service requests to and by project clients
• Other duties as assigned by Technical Director and/or management
• Manage KDK quality claims
• Achieve department KPI

Requirements:-

1. Possess a valid Electrical Technician License.
2. Minimum Higher NITEC in Mechanical/Electrical/Electronics.
3. Possess Class 3 driving license
4. Knowledge of MS Office applications.
5. Experience in Electrical / Refrigeration trouble shooting is advantageous.

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913