Job Description

• Understand, plan, customize unique travel proposals for our clients.
• Arrange tour transportation and accommodation.
• Reservation for hotel and create an itinerary and local attractions to our client's expectation.
• Interacts with local and overseas travel agents.
• Check-in of passengers going overland, Malaysia.
• Adhoc duties as assigned by superior.

Requirements

• Min. 3 years of related working experience.
• Customer service-oriented with good communication skills.
• Team player and able to work independently.
• Experience in the Travel Industry

Interested candidates, please write in with your full resume to

[email protected] or call 8186 5254

We are looking for a team player who is passionate about servicing and one that can assist to resolve case issues.

• Respond promptly to inquiries and concerns via phone, emails, or chat
• Resolve customer issues and complaints effectively and efficiently
• Manage high volumes of inbound and outbound calls/messages
• Maintain accurate records of customer interactions and transactions
• Provide up-to-date service information
• Escalate issues to the appropriate department/manager/colleague as needed
• Collaborate with other department/manager/colleague to resolve issues and concerns
• Maintain a positive and professional attitude at all times
• Continuously improve your knowledge of products and services
• Meet or exceed performance targets, such as call/message volume and resolution time
• Adapt to new technologies and processes as they are implemented
• Participate in training and development programs to improve customer service skills and knowledge
• Contribute to team goals and initiatives to improve customer satisfaction and retention
• Able to handle and manage difficult calls/clients
• High level of diplomacy required

Requirements:

· Excellent verbal communication skills

· Telephone skills

· Friendly and pleasant manner

· Data entry skills

· Typing and word processing skills

· Meticulous and detailed

· Documentation skills

· Active listening skills

· Attention to detail

· Problem solving skills

· Only Singaporeans & PRs may apply

· Min GCE ‘O’ Level

Job Overview:The Customer Service Officer is responsible for providing exceptional support to customers through various channels, including phone, email, and chat. This role involves addressing customer inquiries, resolving issues, and ensuring a positive experience with the company’s services.

Key Responsibilities:

1. Customer Interaction:Respond to customer inquiries in a timely and professional manner.
   Provide accurate information regarding products, services, and policies.
   
2. Issue Resolution:Identify customer issues and provide effective solutions.
   Escalate complex problems to senior staff or relevant departments when necessary.
   
3. Record Keeping:Maintain accurate records of customer interactions and transactions.
   Update customer accounts with relevant information.
   
4. Feedback Collection:Gather customer feedback to improve service and products.
   Report common issues or trends to management.
   
5. Team Collaboration:Work closely with team members to ensure consistent service delivery.
   Participate in team meetings and training sessions to enhance skills.
   
6. Product Knowledge:Stay informed about company services and services to effectively assist customers.
   

Liberte HR is partnered with an international 5-star hotel located in the heart of Orchard Road.

They are looking to hire for their Front of House Service team for Service Captain and Supervisors. This will be across their banquet, buffet and lounge teams, as well as signature Italian restaurant.

Responsibilities:

• Focus on providing excellent customer service, keeping guests in mind at all times.
• Take initiative to solve issues, communicating clearly with both guests and colleagues.
• Suggest operational and environmental improvements in the hotel.
• Ensure safety for yourself and others in the workplace.
• Be knowledgeable about the food and beverage menu, and explain it confidently to guests, including dietary suggestions.
• Collaborate with the Manager to improve customer service.
• Offer menu recommendations for guests from various nationalities.
• Be familiar with the menu of all hotel outlets to guide guests effectively.
• Know the opening hours of all hotel restaurants and outlets.
• Recommend local restaurants and city attractions to guests.
• Ensure all areas of the restaurant are properly set for each shift (breakfast, lunch, and dinner).
• Check daily reservations, ensuring tables are ready and large bookings are confirmed.
• Assist bartenders and kitchen staff as needed and complete tasks assigned by the Manager.
• Brief team members on shift details and complete restaurant preparation checklists.
• Greet guests, answer questions, and follow up on queries promptly.
• Maintain cleanliness and ensure service procedures meet required standards.
• Manage restaurant staffing based on business levels to meet guest expectations and budget goals.
• Assist in training and provide feedback to team members after each shift.
• Lead by example, offering guidance and support to the team during shifts.
• Ensure handovers, briefings, and shift reviews are conducted.
• Perform any additional duties as assigned.

Requirements:

• 1-3 years of relevant experience in a 4/5-star hotel.
• Good verbal and written English skills.
• Enthusiastic, motivated, and eager to learn new skills.
• Flexible, adaptable, and able to handle changing demands.
• Strong leadership and team focus, with a willingness to work long hours.
• Outgoing personality with excellent training skills.

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

• Location: Pioneer
• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order to cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service regarding administration of customers’ orders.
• Providing ad-hoc general administrative support when assigned.

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Responsibilities

- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Point to point enquiries from customers
- Perform simple investigation on customer's requests
- Attend to emails enquiry/ Live chat as required
- Other ad hoc duties as assigned by Supervisors

Requirement

- Minimum Nitec/Diploma in any disiciplines
- Team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Comfortable with Working hours: Any 5 days per week - inclusive of weekends - 8.00am – 5.30pm / 8.30am – 6.00pm, off on Public Holidays

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Scope:

• Demonstrate exceptional enthusiasm by being the brand advocate that create a positive environment for a customer centric, fascinating and personalized moments for our prospects, customers, enthusiast and business partners
• Deliver embracing customer consultation with the tailored sales process with great focus in explaining and guiding on the vehicle configuration, financial consultation, purchase journey
• Optimize the sales funnel and consistently update all customer data in our CRM to ensure all active digital and physical engagement are aligned across the team
• Be in control of the well-being and hospitality of all Experience Centre visitors and include the emotional elements to create brand excitement and build trust within the Customer Centric team
• Perform assignment allocation with guidance and supervision of the experts in the customer centric retail team
• Implement task monitoring mechanism that allows immediate follow up on all outstanding matters promptly with the team
• Deliver performance monitoring and reporting for the management

Requirements:

• At least 3-5 years of working experience preferably in the Automotive/ Luxury Retail / Tech Sales/ Hospitality and Aviation Service
• A team player with excellent interpersonal, communication skills, customer oriented with passion and motivation for sales
• Proficient in MS office and ability to learn other systems for daily operations
• Required to perform shift work including weekdays evening and weekends (including PH)

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Front of House / Customer Representative

Who We Are

We are a leading aesthetic clinic, located at the heart of ORCHARD ROAD, that provides non- invasive aesthetic treatments and solutions for face, body and hair. We wake up each morning because there is excitement in knowing that we will be surrounded by people all working towards a common goal. To make a substantial difference in our customers’ lives, when our customers feel good, we feel good. When they look good, we look good.

Our Vision

OUR VISION is to build a community for ourselves and customer, where everyone in our community believes that natural beauty can be improved on and shouldn’t be concealed, that perfection is less important than being a better version of ourselves, and that confidence comes from making that effort.

The Position

We are looking for a Customer Representative. This position would provide you with the exposure and experience for personal development, and overall success.

A typical day in the office would involve you interacting with our clients. On the one hand, you will be explaining to them our products, services and treatments. On the other hand, you will be educating and relaying insights about your customer to the rest of the team and your colleagues. You will be following up with customers after their treatments, and relaying feedback to your team members. You will be the central nervous system of our clinic - everything goes through you before we interact with our customers.

Why join our team?

Candidates without experience are welcome to apply

We provide:

Career Development Opportunities

• We encourage everyone to be the best they can be, and offer programs and sponsorship for extracurricular courses that will enrich them
• Formal Training programs
• Fast track career progression

Attractive Remuneration Package

• Basic salary + Variable performance bonus
• Medical and dental benefits + Insurance coverage

What are we looking for?

If you are a yes to the following, we would like to meet you!

• Do you love skincare, beauty and aesthetics?
• Are you a people person?
• Are you a passionate person?
• Do you love to communicate with different kinds of people?
• Does learning new things, understanding new perspectives energise you?
• Are you able to take care of customers as if they were guests in your own home?
• Are you a good salesperson?

We are looking for a Customer Representative who enjoys providing authentic, professional and knowledgeable service to all clients. In this role, you will:

• Provide advice to customers – face, body, wellness etc
• Keep up to date with the latest technology, trends and techniques for beauty and aesthetics via discussions with our Medical Director, Sales Reps and team members
• Initiate and foster excellent client relationships
• Manage work flows and create systems to enable efficient and effective customer feedback programs
• Work with the sales team to formulate and implement sales strategies
• Be active in after-service and keep the team updated on client progress and satisfaction
• Maintain healthy stock inventory
• Maintaining the cleanliness of our clinic

We are here to provide you with the relevant experience to expand your toolkit for your future. All we ask for is a highly positive attitude, the ability to learn, incredible amount of initiative and a high sense of accountability. We want your input and whatever your creative mind has to offer! We will take you as you are, the best version of yourself.

That said,

The ideal candidate should have:

• Keen interest in retail or client service industry
• Social media and internet savvy Effective time management, problem solving and communication skills - English, Mandarin, Bahasa Melayu (would be a plus)

Location: Chai Chee

Salary: Up to $3800 per month

Contract Duration: 3 months

Key Responsibilities:

-Process customer orders efficiently and accurately.

-Provide excellent customer service and support.

-Maintain accurate records and documentation.

-Collaborate with team members to ensure smooth operations.

Requirements:

-Min. Diploma/ Degree

-ability to start on short notice.

-Proficient in using office systems and software Navision and Falkor / SAP

If interested, please email your resume to [email protected] or telegram @alexgohhl

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

[email protected]

The Coconut Club is a Singaporean restaurant that celebrates coconut milk as the lifeblood of our cuisine, over our signature Nasi Lemak or sharing plates. With community at its core, The Coconut Club prioritises an inclusive and diverse culture.

The Coconut Club is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022, 2023) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You’ll be in-charge of:

• Building and maintaining relationships with guests
• Order taking & menu description
• Up-selling products based on your extensive product knowledge
• Ensuring guest satisfaction by being proactive in service operations
• Improving procedures and systems

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

LIFE AS AN ACS BROKER

• Building your list of potential customers by researching our database, websites, LinkedIn and trade press  
• Pro-actively targeting your list through outbound sales calls, emails and visits (both face-to-face and virtual) and converting them from potential customers to ACS customers
• Building relationships with Cargo Operators to ensure access to the widest range of aircraft available to provide solutions for our customers
• Maintain relationships with customers to ensure repeat business
• Working to sales target meeting financial objectives
• Ability to demonstrate expert understanding of the aircraft and chartering process
• Manage charter bookings from enquiry to completion
• Receiving inbound requests for urgent charters virtually 24/7
• Present bespoke quotes to customers demonstrating good commercial acumen
• Flight watching/overseeing flight departures (this might be unsociable hours)

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• · Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• · Provide technical support for resolution of customer problems, incidents, issues, request and queries
• · Escalate issue and follow up.
• · Data entry all cases into system accurately and timely
• · Respond to customer email timely
• · Apply to procedure, process and meet KPI

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

• Taking accurate and correct orders from the customers

• Provide customer service at an exemplary level upholding the professional image of the company

• Stay engaged with customers to ensure a positive customer experience

• Provide product advisory, answer to customers enquiries, and explaining orders over the phone

• Maintain and update customers’ records on timely basis

• Update clients with any changes of delivery schedules and providing alternatives

Requirements

• IT Savy, able to use simple word documents

• Prior Customer service experience

• Able to work in a shophouse office with a central kitchen downstairs

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Working Hours: 5 days office hours

Duration: 3 months

Salary: Up to $2.5K

Location: East

Job Scope:

• Review of material flow parameters and recommend appropriate levels to support business and customer requirements
• Lead new customer integrations by coordinating internally with cross functional teams and externally with business partners
• Assisting key account manager
• Manage day to day inventory coordination in high volume, fast paced healthcare distribution environment while ensuring compliance with established procedures

Job Requirements:

• Min. Diploma or degree in Logistics Management or any relevant field
• Good working knowledge of WMS, inventory coordination or purchasing knowledge
• Preferably with working experience in a distribution, trading or 3PL multi-national environment

For interested applicants, please send your updated resume to: [email protected] All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

• Receives and handles requests for service, following agreed procedures.
• Identify and diagnose issues and problems. Advise users on appropriate course of action
• Provides 24x7 Service Desk Support as defined by Tier 1 /Tier 2 support
• Provides phone, e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.
• Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements.
• Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: [email protected]

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd

Requirement:

• Have Call centre exp/ Customer Service
• Min Nitec/Diploma
• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customer

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Support manager in ongoing projects and ad hoc daily administrative work.
• Assist in tasks such as testing systems and automations where necessary.
• Develop and maintain meaningful dashboards and excel spreadsheet using internal data sources
• Assist on inbound calls – Policy and Claims enquiry/ message taking.
• Assist on outbound calls – Travel Renewal.
• Prompt follow-up on scheduled outbound calls.
• Other adhoc duties as assigned.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

1-year Contract via Agency

Job Responsibilities

Account Servicing Role:

• Consistently deliver quality customer service via existing channels such as our hotline, email inbox and online enquiries
• Familiarise with the three key segments which the are expected to handle day to day: Residential, Small Commercial and Tenants
• Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market
• Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore

OR

Sales Role:

• Adept at growing our Residential and Small Commercial segments through the acquisition of new prospects and retention of existing customers alike
• Versatile in selling our Residential and Small Commercial solutions over various channels including hotline, online or even in person
• Supporting the the team for account servicing matters will also be required from time to time (e.g. peak periods)
• Support the ongoing development of new/ digital initiatives as the company embraces new technologies to keep up with an evolving market
• Supporting the company's other activities in line with its overall vision as a leading electricity retailer in Singapore

Minimum Requirements

• Strong interpersonal skills to work effectively with various stakeholders, both within and outside our company
• Excellent communication skills - able to write, present and correspond effectively with any stakeholder(s) as required
• Prior experience or knowledge in relevant industries is an advantage
• Adequate proficiency in MS Office
• Experience with CRM, ERP or other relevant enterprise software/ solutions are a plus
• Diploma/ Degree in related field(s) is an advantage
• Fresh graduates are welcome to apply

This position is based in Somerset.

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 3 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No need experience , Training Provided
• Able to commit 2 rotating shift , 5 days including weekend ( Paid Shift Allowance )

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Grab this opportunity, for due to their extremely low turnover rate, you will be joining a recession proof company full of dedicated leaders and mentors that guide you to be a top performer, in a fantastic & positive working environment with them.

Based in the US, they are one of the most admired players in their specialized industry of Supply Chain Management & Freight Forwarding, with many decades posting consistent and positive growth even during times of economic instability.

Well-Established MNC Listed on the US Stock Exchange

Fast Shortlisting Process

Long Term Stability

Scope of Expansion/ Progression

Office Hours, Mon - Fri

Company bus provided from various MRT Stations in the East

Job Scope:

1. Ensure timely declaration of delivery documents

2. Processing, tracking & monitoring status of Freight (Air)

3. Ensure information is updated in the system

4. Handle customers enquiries through calls & emails

5. Prepare invoices to be sent to client partners

6. Ensure compliance with Singapore Customs/ Competent Authorities rules and regulations

7. Other Ad Hoc support to Operations

Requirement:

Diploma in Logistics/ Supply Chain

Prior experience in Customer Service also welcome

Keen interest in direct progression in the SCM industry

Detailed and good coordination work

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to [email protected]