As a Service Engineer, you have to :

• Attend to ad-hoc service call at cusotmers' premises and responding to calls for scheduled and unscheduled maintenance service request in accordance with the Company’s Service Agreement.
• Liaise with the customers and sub-contractors in regards to all aspect on add-on project activities.
• Monitor the progress of the work done closely to ensure that the shcedule and quality of work are met.
• Also to ensure that all materials and equipment are delivered on time.
• Able to render technical support to the other departments.

You should:

• Posses at least a Higher Nitec or Higher qualification in Electronic or Electrical.
• Have 1-2 years experience in service and maintenance of intrusion alarm, card access and CCTV systems.
• Be certified for Building construction safety supervisor or MEWP which will be an added advantage.
• Posses a valid class 3 driving license.
• Be ready for rotating stand-by duty.

We are hiring Contract to Perm Patient Service Associate to be outsourced to a reputable hospital

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Handle enquiries
• Assist doctors and nurses when required

Requirement:

• Possess minimum ‘N / O / A’ Levels / Nitec / Diploma in any field

• Able to commit to 5.5 days office hours

• Available immediately

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Working Location: Novena / Little India

Job Summary:

To be responsible for the overall patient meal service and maintain good relationship with the patient

Key Responsibilities:

· To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance

· To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service

· To follow the procedures related to control room pertaining to meal service

· To provide excellent customer service to the patients in the wards.

· To ensure a good relation with the patients and make sure their concerns are taken care of.

· To attend to all patients complaints and feedbacks within a short period of time.

· To carry out all other administrative and operational related duties assignment assigned by superior and the Management

Key Requirements:

• At least 1 year of relevant working experience preferably in customer service/service industry.
• Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
• Service oriented and customer focused.
• Sharp, analytical and self-motivated.
• Good communication and interpersonal skills.
• Able to work independently as well as in a team with minimal supervision.

Job brief

We are looking for a “3 months” admin assistant

• to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting with daily office needs, and managing our company’s general administrative activities.

Responsibilities

· Answer and direct phone calls

· Organize and schedule appointments

· Plan meetings and take detailed minutes

· Write and distribute emails, correspondence memos, letters, faxes, and forms

· Assist in the preparation of regularly scheduled reports

· Develop and maintain a filing system

· Update and maintain office policies and procedures

· Order office supplies and research new deals and suppliers

· Maintain contact lists

· Provide general support to visitors

· Act as the point of contact for internal and external clients

· Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Requirements and skills

· Proven experience as an Administrative Assistant or Office Admin Assistant

· Knowledge of office management systems and procedures

· Working knowledge of office equipment, like printers and fax machines

· Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)

· Excellent time management skills and the ability to prioritize work

· Attention to detail and problem-solving skills

· Excellent written and verbal communication skills

· Strong organizational skills with the ability to multi-task

· Secondary school qualification as an Administrative assistant or Secretary will be a plus

Preferably staying in the Jurong area ( Working @ Soon Lee Road)

The Role

Client facing role for an experienced individual contributor. The position will be part of a team of direct sales, commission based, professionals in APAC to deliver against sales targets (new sales, revenue, market coverage, customer retention, among others). The position will own a substantial portfolio/territory (with a primary focus on ASEAN/South Asia/Australasia) and manage the full sales lifecycle to ensure complete client coverage.

One of the primary objectives is to drive relevance of Second Party Opinions (SPOs) and other ESG products offered by MIS in the region to a significantly higher level, with a primary focus on ASEAN/South Asia/Australasia. This comes with an increased number of new SPO relationships through direct sales, leveraging the existing sales platforms within MIS, and maximizing the number of business opportunities. Other critical output targets are customer retention, price capture and re-subscription (renewals, amendments etc.). Targets segments are all potential and actual ESG issuers – the position will need to build a strong network among intermediaries, other external stakeholders and influencers.

The position will report to the Head of ESG Relationship Management for APAC and will work closely with other stakeholders, including the broader APAC coverage RM team across Asia Pacific.

Responsibilities:

• Actively participate in the development and implementation of the ASEAN/South Asia/Australasia’s and broader APAC region strategic and tactical sales & marketing plan in close collaboration with the ASEAN/South Asia/Australasia coverage RM team, the ESG APAC Head and Global Head of ESG Relationship Management
• Actively support and collaborate with coverage RM team on ESG related business development, and leverage existing MIS relationships to reach exponential outreach capacity
• Ensure delivery against input and output targets
• Develop and run extensive outreach programs to target issuers and intermediaries, local industry associations and other stakeholders in the financial markets
• Directly manage a portfolio of customer and targets (expected to spend approximately 70% of their time meeting customers)
• Analyse and understand key underlying dynamics of sustainable finance in the region.
• Provide feedback on product needs/ideas/concepts to the Product Management Team
• development through market and customer exposure
• Work with marketing and product strategy teams to drive marketing initiatives.
• Find ways to use data and technology to drive sales enablement and efficiencies.
• Act as speaker or facilitator of expert panels in internal and external meetings and conferences
• Drive continuous service improvement with goal of revenue production and customer retention.

Qualifications:

• Proven track record of sales success, fast growth and consistently achieving commercial targets a must
• Bachelor’s degree in finance, economics or related area required
• Experience in ESG, Sustainable Finance and/or Financial Services is required
• A minimum of 7 years of experience in a sales/business development role
• Familiarity with financial sector and intermediaries in ASEAN/South Asia/Australasia
• Significant experience in managing sales professionals
• Outstanding customer relationship management experience, including C-level interactions
• Proven interaction and networking capabilities with regional industry bodies and associations
• Fluency in English is mandatory and proficiency in Korean would be a plus

Description of the Company’s background

Xiaomi Corporation was founded in April 2010 and listed on the Main Board of the Hong Kong Stock Exchange on July 9, 2018. Xiaomi is a consumer electronics and smart manufacturing company with smartphones and smart hardware connected by an IoT platform at its core.

Embracing our vision of “Make friends with users and be the coolest company in the users’ hearts”, Xiaomi continuously pursues innovations, high-quality user experience and operational efficiency. The company relentlessly builds amazing products with honest prices to let everyone in the world enjoy a better life through innovative technology.

Xiaomi is one of the world's leading smartphone companies. The company’s market share in terms of smartphone shipments ranked no. 2 globally in the second quarter of 2021. The company has also established the world’s leading consumer AIoT (AI+IoT) platform, with 374.5 million smart devices connected to its platform (excluding smartphones and laptops) as of 31 March 31, 2021, excluding smartphones and laptops. Xiaomi products are present in more than 100 countries and regions around the world.

Job Descriptions:

1. Ensure stable and efficient operation of the company's database cluster,ability to quickly locate and eliminate database faults, and optimize database performance continuously,collaborate with business departments to ensure the availability of the database, and improve the database architecture according to requirements.

2. Responsible for providing technical support and training to the development team,subordinate to the company's business department ,responsible for database platform construction,and participate in the development of database operation,and maintenance products and related components,participate in research on new database technologies and new products.

3. Support business development,provide after-hours support as required and be part of 24x7 on-call rotation for database cluster production environments.

Job Requirements：

1. Bachelor's degree or above in computer or related technical disciplines, with more than 3 years of experience in database systems, such as MySQL, TiDB, PostgreSQL, etc.

2. Familiar with other NoSQL database products, have certain research and operation and maintenance experience, such as MongoDB, Redis, Doris, etc.

3. Familiar with Linux operating system, good at doing service deployment, troubleshooting and tuning under Linux.

4. Familiar with at least one of the programming languages such as Shell, Python, Golang,etc., and be able to perform database operation and maintenance development proficiently.

5. Be able to use open source middle ware proficiently, and those who have used open source architecture or middle ware in large-scale businesses are preferred.

6. Good communication and coordination skills and able to work efficiently under pressure.

Responsibilities:

• Install, test and commission new equipment at customers’ sites
• Carry out equipment assembly, servicing, trouble-shooting, repair, upgrade and preventive maintenance
• Perform other technical tasks as assigned
• Provide and maintain good customer service to customers

Requirements:

• Nitec/Higher Nitec in Mechatronics/Mechanical Engineering or Diploma in Mechanical/Electrical Engineering
• At least 2 years’ hands-on experience in equipment servicing and repair
• Candidates who have more years of relevant experience will be considered for higher position
• Good command of written and spoken English
• Able to write simple reports in English
• Responsible, hardworking and able to work independently
• Possess a positive work attitude and eager to learn new skills
• Able to work under tight schedules
• Able to work after office hours when required
• Able to travel overseas within short notice when required

We regret to inform that only shortlisted candidate(s) will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Our client is a corporate travel agency in Singapore. Their office is located at Central Singapore , they are looking for Customer Services Executive to join the company.

Customer Services Executive

• Handle contracting filling to respective departments
• Source suppliers and prepare documents signing with suppliers for collaboration
• Plan and prepare marketing materials, handle the invoices from suppliers
• Prepare sales reports, handle complaints
• Handle complaints or feedback

Requirements:

• Diploma in Tourism/Hospitaliy or relevant field
• 1 year of working experience

If you are interested in this role, please click on Apply Now or alternatively, email your updated resume with your availability and expected salary to [email protected] OR [email protected]

Please note that only shortlisted candidates will be contacted, thank you.

JAC Recruitment Pte. Ltd.

EA Licence Number: 90C3026

Personnel Registration Number: R22110815

Wong Sook Leng

Position title : Associate (Fund Services）

Location: Chin Swee Road

Working Days: 5 days, Monday to Friday

Working hours : 9:00am -6:00pm

Salary : $3000-3700

Job Description
• Assisting the Fund Services Manager and Managing Partner for all client matters and maintains client relationships
• Preparation of the funds’ periodic Net Asset Value (NAV) calculations, financial statements and associated reports
• Initiate wire and account transfer transactions through various internet banking platforms to settle fund’s expenses, redemptions and subscription money movements etc.
• Preparation and maintenance of investment documents and schedules
• Coordinate investor servicing activities, including fund investor onboarding / KYC, und investor queries, capital calls and distributions
• Maintenance of fund entity & investor contact database
• In addition to the duties listed above, the candidate may be requested to perform other ad hoc duties or projects as requested

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Provides Service Desk support as defined by first response/Tier 1 support.
• Provides phone , e-mail. First point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

CORE COMPETENCIES:

• Applying Expertise and Technology
• Analysing
• Delivering Results and Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives
• Working knowledge of a range of diagnostic utilities, including incoming transactions/telephone recording monitoring tools/utilities.

Requirements

• Excellent communication skills and telephone manner. (Interpersonal skills, with a focus on listening and questioning skills)
• Excellent organisational skills
• 1 years previous IT Service Desk and/or Call Centre experience required
• Managing incidents including business expectations and communication
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2007
• Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) that has authorized access to the network.
• When the restoration is beyond the scope of the Service Desk Agent he/she will escalate the issue/problem to proper tier 2 and 3 support team members
• Develop trends by monitoring and analysing incoming calls, problems and support requests
• Perform post-resolution follow ups to help requests
• Reinforce SLAs to manage end-user expectations
• ITIL Knowledge will be a plus.

MUST HAVE TALENT/ SKILLS

• Good telephony and problem solving / troubleshooting skills
• Good customer service attitude

Info can be shared ATM: -

• Basic UP $2700 (No Exp Req) + Transport Allowance + VB
• 5 days (Office hour)
• East

Responsibilities: -

• Diagnose, repair or install new or modified equipment at customer facilities
• Investigate and resolve customer reports of technical issues
• Conduct training for customers on the safe operations of equipment & maintenance
• Process spare part order and promote service contract with customer.

Requirements: -

• Min. Nitec in Electronics / Electrical / Microelectronics Engineering
• No experience required, training is provided
• Willing to travel islandwide

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Seeking for Service Desk/Account Admin Executive (Novena)

1 year contract under agency payroll

Location: 55 Newton Rd, Revenue House (Novena)

Salary (inclusive of all allowance): $2300 - $2700

Incentive of performance bonus up to 1 month basic salary subject to reporting manager’s appraisal at the end of 1 year contract

Work Schedule: Mon - Fri Staggered Hours + Saturday (once a month)

Monday - Friday (shift to rotate weekly-based)

• 7am - 4.30pm
• 8am - 5:30pm
• 9am - 6:30pm
• 10am - 7:30pm

Saturday (shift to rotate person-based, take turn): 7am - 1:30pm

Jobscope:

• As Service Desk Executive, confident with answering phone calls and able to provide first-level support to end users.
• Familiar with the use of incident management tool, SMoD.
• Perform unlock AD user accounts, service accounts, check on password expiry and check on account status.
• Able to understand user's issues and logged as incident accordingly based on severity.
• Escalate and then follow-up incidents with support teams within SLA timeframe.
• As a Data Centre Operator, able to verify visitor's identity and check on the purpose of visit.
• Health check within data centre: ensure CRAC units are up, alert when high temperature.
• Health check on servers in data centre and notify System Administrator if there is abnormality.
• Able to manage retired/spoilt hard disk for disposal and process accordingly.
• As Account Admin Executive, create and delete AD user's accounts, service accounts.
• Reset password of above-mentioned accounts.
• Assign and unassign of RSA tokens to users.
• Create and delete AD groups, add and remove AD users from/to groups.
• Prepare and print out password letters for new onboarding users.
• Knowledgeable in Microsoft Outlook. Able to have quick observation in checking emails as email contents can be critical and may contain alerts.

Requirement:

• Singaporean (required g50 clearance)
• Able to work Staggered hours on Mon - Fri and once a month on Saturday as per duty roster
• Higher Nitec or Diploma in IT
• At least 1 year experience in IT
• Knowledgeable in Microsoft Outlook
• Keen in the jobscope listed above
• Able to commit for the full 1 year contract
• Punctuality in attendance

Job Description:

- Reply emails, phone calls, and walk-ins enquiries

- Schedule and prepare class attendance for commencement

- Maintain student records

- Organise logistics matters

- Plan events for students or team members

- Train new team members

- Maintain Bunka’s social media pages

- Other administrative matters or duties to ensure that the school operates smoothly.

Job Requirements:

- Is fun and energetic

- Interested in Japanese culture

- Has experience in Customer Service

- Possess a strong command of English (written and spoken)

- Possess good administrative skills

- Has knowledge in MS Office, Google Drive, One Drive

- Takes initiative and pride in your work

- Able to answer phone, email or walk-in enquiries appropriately

- Able to adapt to changes

- Looks forward to sharing and gain knowledge, and contribute ideas to the company

- Is tech-savvy

- Able to speak basic Japanese (optional)

- Able to do graphic design/ animated videos (optional)

Working hours:

- Mon - Fri 10am to 7pm

- Some Saturdays or Sundays 10am to 5:30pm

***To start work from March 2024 onwards***

Bonus:

Employees can take Japanese classes for FREE after probation period.

Service Crew

Working Days: 4 days (public holidays off)
Working Hours: Mon-Thu 9am - 330pm (30mins break)
Salary: $1,400
Locations: Near to One North MRT

Job Scope:

• Taking orders and interacting with customers
• Assembling food bowls and preparation of food
• Upkeep of store cleanliness
• Assist in ensuring smooth operations
• Opening set up and closing procedures (including dishwashing)

✅✅ Interested applicants kindly contact via WhatsApp: +65 8656 3696 (JOHN).

No Charges will be incurred by Candidates for any service rendered.

Email：[email protected]

Lau Zhao Rui Reg.No: R22109652

14C7279 The Supreme HR Advisory Pte Ltd

*Company name and address will only be disclosed once shortlist for interview.

• Working days: Mon-Fri (8.30am-5.30pm), Sat (8.30am-12.30pm)
• Office Location: Aljunied
• Benefits: Variable Bonus

Responsibilities

• Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction.

• Ability to troubleshoot and think independently.

• Mechanical and electrical aptitude and demonstrated

• Ability to train the end users.

Requirements

• Knowledge of Basic Networking.

• Computer and analytical skills.

• Prior experience in the maintenance and repair of printers manufactured by HP, Brother, Lexmark, Okidata, Xerox.

• Possess excellent customer service and communication skills.

• Complete all administrative aspects of the job on time and error-free.

• Provide accurate feedback with close call information, parts usage reporting and customer meter readings.

• Must be able to problem solve, conduct is written and verbal communication, read and comprehend technical information.

• Must have a reliable vehicle (motorbike)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to ref29"at"trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lai Jun Leong (Cedric)

EA Personnel Reg No: R21102891

Responsibilities

• Carry out cashier responsibilities, stock inventory, record transactions, and merchandise products following the Company's Standard Operating Procedures (SOP).
• Maintain store cleanliness in accordance with the standards and regulations set by the relevant authority.
• Receive customer orders and suggest additional products to enhance sales.
• Ensure a sufficient stock of various items for daily store operations.
• Other ad-hoc duties as assigned

Requirements

• GCE O level or Basic Food Hygiene Course
• 1 year of working experience in related field

Interested candidates who wish to apply for the advertised position, please click the APPLY button.

EA License No: 13C6305
Reg. No.: R22109637

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Customer Service (Freight forward) - Redhill / Shipping [3770]

• Mon - Thu: 8.30am - 5.30pm | Fri: 8.30 - 5pm
• Redhill
• $2,500 - $3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Location: 100 AM mall (Tanjong Pagar) or The Woodleigh Mall (Woodleigh)

Job description:

• Only Sporeans or PRs.
• Customer service
• Processing customers’ order
• Performing cashier duties
• Food preparation
• Maintain cleanliness of outlet
• Inventory management

Package for Full Time:

• 6 working days (8 to 10 hrs shift work)
• Up to $2800/ month with attendance and sales incentives + OT pay
• Monthly package excludes PH pay
• Annual medical claim, annual leaves and referral incentives
• CPF contribution
• Opportunity for career progression
• Course sponsor for SFA Food Safety Level 1 course

Apply the job now via https://forms.gle/Yyv6nN5i1QTrttjh9 OR drop your resume at [email protected] / Whatsapp us at 86786568. Shortlisted candidates will be contacted for interview.

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are hiring Service Associate - Service Center

As a Service Associate - Service Center, we rely on you to

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Loves interacting with guests and customers
• Communicates and writes with fluency
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

If you are the right person, what are you waiting for? Click the apply button now!

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

• Review of operation data to submit mileage claims via LTA system in a timely and accurate manner
• Liaise with relevant parties within the company for information required for mileage claims
• Any other ad-hoc duties assigned by Execs that are related to mileage claims

Requirements:

• Minimum Diploma in any discipline
• Able to manage, drive and thrive in a performance-oriented environment
• Ability to work well with others in a collaborative environment
• Ability to think ahead and anticipate possible barriers
• Self-motivated to carry project to its end
• Demonstrate the ability to follow through on commitments
• Willingness to be open, to learn, and take on new responsibilities
• Good written and verbal communications skills
• Proficient in Microsoft Office (i.e. Words, Excel)

• Greeting, welcoming, and guiding patients to their designated seats.
• Personalize each patient experience by using the patients’ names where known. Acknowledge their needs where known. Pass on the relevant patients’ information to the Clinic Manager and Supervisors.
• Serve patients refreshments and attend to their requests quickly and accurately.
• Sees patients off when they leave and remind them to take their belongings.
• Keep countertops and floor in service areas clean and sanitary.
• Carry out any other duties as assigned by the supervisor.

Requirements:

• GCE ‘O’ Level with a Certificate is an advantage
• At least 1 year of work experience in service or F&B industry is preferred
• Candidates with no working experience are also considered as training will be provided
• Pleasant personality with well-groomed, clean, and professional appearance
• Good team player, self-motivated and with ability to work independently
• 5.5 days office hours, saturday half day
• May be required to rotate between clinics