Responsibilities

• Delegate tasks and responsibilities, and provide guidance to the project team
• Manage day to day activities and ensure contractual Service Level Agreement is met
• Co-ordinate and report the progress of the project to customers and internal management team(s)
• To lead and deliver project’s deliverables according to delivery timeline and ensure the delivered system meets the customer’s requirements
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Develops solutions by studying information needs, conferring with users, and studying systems flow, data usage, and work processes.
• Manage and ensure quality assurance for all deliverables/documentation to the customer
• Plan adequate resources, including tools to support configuration management and data management activities for this project.
• Setting up and manage the configuration management environment, including the Project Management Repository.
• Manage approved patches/releases deployment accordingly to Change Request
• Review project costing and ensure the cost are well managed.
• Plan/ review schedule and able to adjust the schedule accordingly.
  

Requirements

• Degree in Computer Science/ Information Technology, or equivalent
• Minimum of 5 years' experience in the Information Technology field
• Minimum of 2 years' experience in projects management
• Strong management skills, including coaching, team-building, and conflict resolution
• Experience in Software Development Life-Cycle. Experience in Secure Software - Development Life-Cycle is an added advantage
• Familiar with the various system platforms such as Java, MS .Net, web, application, database servers,
• networking and infrastructure
  

Licence No: 12C6060

• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages

Responsibilities:

• Ensure efficient and smooth day-to-day function of the centre
• Provide exceptional customer service through answer the phone, greet people in reception and handle general enquires
• Promote compliance to ethical and responsible data use principles by ensure necessary data is collected, updated, and maintained in the systems
• Providing administrative and clerical activities for the centre
• Execute the organisational workplace safety and emergency response exercises and procedures
• Adhere to the organisation’s financial management and procurement processes
• Maintaining strong relationships with partners, vendors and contractors

Requirements:

• ‘A’ Levels/ Diploma holder
• At least 2 years of related administrative experience
• Service-oriented
• Outstanding communication (verbal and written) and interpersonal abilities
• Pleasant disposition and able to work with others
• Proficient in the use of Microsoft applications (Office 365) and IT systems
• Possesses problem solving skills
• Independent in managing and executing work tasks
• Positive professional attitude, has initiative and is innovative
• Organized and resourceful

Work Location: Champions Way

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

● Manage cases in line with the key directive of Assist First, Verify Later

● Demonstrate a “can do” and professional attitude when servicing members and clients with the

objective of exceeding expectations with the service provided

● Demonstrate an understanding of all key clients’ Operations and Billings Procedures

● Coordinate cases in an efficient and cost effective manner in accordance with company policies

and procedures

● Manage cases with a view to moving them forward in the best interests of the member and

client

● Work harmoniously with fellow operations staff, members of the medical team and other

Assistance Centres in the provision of assistance to members and clients.

● To be the first point of contact for members, end users, clients, service providers and colleagues

● Ensure incoming calls are answered promptly, appropriately and courteously.

● Ensure inbound requests are handled in timely efficient manner

● To manage an allocated load of cases within the shift and ensure that it is communicated

appropriately and efficiently in the transmission handover

● Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet

the needs of members and clients.

● Escalate cases and requests as per company protocols

● Ensure continuity of service delivery by answering all requests for assistance in a timely and

professional manner.

● Organise the full range of medical and security services for clients, utilising the internal resources

of International SOS and external correspondents where necessary

● Work harmoniously with fellow operations staff, members of the medical team and other

Assistance Centres in the provision of assistance to members.

● Positively promote International SOS to other organisations.

● Carry out any other reasonable duties as requested by the manager.

Requirements:

● Diploma or equivalent

● Min 1-2 years working experience

● Experience in call centers, assistance companies and/or hospitality industry an advantage

Our client, a well-established MNC is seeking for a CUSTOMER SERVICE OFFICER ( BACKEND - CALL CENTRE / EMAIL ) - $ 2,900.00 + OT + AWS + ATTRACTIVE VB / CENTRAL AREA / MNC / OFFICE HOUR

Requirements

• Min a Diploma in Business or relevant
• At least 1 year experience providing backend Customer Service functions (Call Centre / Email)
• Strong communication skill
• Willing to work in a fast pace environment
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,800.00 to $ 2,900.00 + OT + AWS + Attractive Bonuses and Benefits
• Office hours
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Title: Service Assistant

Salary Range: $10/ $13 per hour (PT) $1850 (FT)

Job Role:

• Interact with guests to promote latest menu offerings & signature products.
• Attend to guests needs and work closely with team members to deliver a clean, safe, and excellent dining experience.
• Work closely with team members to manage queue and maximize seating space.

Job Description:

• Be attentive to guests’ needs and attend to request(s) promptly.
• Perform duty of cashier and process payments timely and accurately.
• Perform adhoc necessary duties to fulfil guests’ needs.

Requirement:

• Able to converse well in English.
• Able to commit on weekends, Eve of PH.
• Good team player, energetic, cheerful.
• Physically fit, to stand on your feet throughout scheduled shifts and to work in a fast-paced environment.
• Comfortable with technology to assist and guide guests to place orders etc.
• Secondary Education
• Valid Food Hygiene Certificate

Customer Service Officer

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Ang Mo Kio, Parkway Parade and Punggol Plaza (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote TWC programmes to potential and existing customers.
• Build relationships with our customers.
• Handle phone and email queries effectively and promptly.
• Perform and manage sales transaction effectively and promptly.
• Arrange replacement lessons for students, and appointments for parents, Centre
  Management or teachers.
• Responsible for center's inventory and simple logistics.
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job
  roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system.
• Communicate and document troubleshooting techniques and best practices.
• Proactively understand, analyse, and research new technical problems when needed.
• Manage assets within the organization and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.).
• Other ad-hoc duties assigned by supervisor.

Requirements

• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
• Strong written and verbal communication skills and meticulous attention to detail.
• Experience in working with senior executives will be a benefit.
• Possess an understanding of the following:

o Operating systems

o Windows 7 & 10 ,11, iOS and Android OS Software and services

o Active Directory, file and print infrastructure

o Office 365, including Teams, SharePoint Online, OneDrive.

• Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
• Fresh graduates are also welcomed.

The Service Excellence Team is responsible for ensuring the service quality standards of FirstCom Academy’s operations including but not limited to its training quality, staff and trainer’s service quality by continuously improving the service standards through collating feedbacks and surveys from our new and existing learners to improve our organization's overall standards. The team is also required to support our learners by championing their enquiries related to their courses.

Reports to: Service Excellence Manager

The Service Excellence Executive will support the Service Excellence Manager and the team by proactively managing the Academy’s email and call enquiries from our new and existing learners and also conduct outbound calls for collation of feedback to ensure continuous performance improvement. He/she will also support the data and analysis of quality performance, development and engagement of our training standards.

Key Responsibilities:

● Supports day to day enquiries or requests from our new and existing learners via email and calls.

● Ensure client satisfaction and delivery of service excellence by meeting set KPI’s

● Work with interdepartmental teams to ensure that an enquiry or request is addressed as soon as possible.

● Work with the team to plan, implement and monitor the service quality improvement activities

● Explore new customer experience touchpoint improvement ideas, and coordinate the execution of these touchpoint improvement projects and trials.

● Share and present insights on suitable alternatives and solutions on improving service workflow by working with the relevant departments on areas of improvement required

● Conduct outbound calls to gather feedback on their service and training experience and analyze performance and learner’s data to develop insights and identify new improvement initiatives.

● Track and monitor quality rating and success measures.

● Work with the production and marketing team to feature success stories.

● Document appreciation and commendation for staff who have done well.

● Provide course consultation to existing learners and assist them with enrolments to complete their professional certification - Each new sale to existing learner will be entitled to 6% comm upon completion

● Placement of corporate trainees where Corporate sales team will first close the total number of courses the company wish to complete and SEE will takeover and place their employees for the course. Each successful completion will have 1% comm

● Undertake any other duties or projects as and when assigned by the Service Excellence Manager

The Ideal Candidate

● Proven experience in a similar role, ideally within the service industry

● Customer-service oriented, strategic thinker, with innovative ideas and solutions for service excellence and exhibit excellent analytical skill to drive change.

● Excellent teamwork, good self-motivation and ability to challenge status quo and implement change.

● Good analytical, planning and organizational skills and ability to work independently.

● Good communication and interpersonal skills with excellent command of written and spoken English and preferably Mandarin

● Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheets

COMPANY DESCRIPTION

RESPONSIBILITIES

• Preparation of food and drinks 
• Sorting, storing and distributing ingredients
• Assist in catering set up
• Able to travel around Singapore for catering set up, transportation will be covered
• Able to handle long standing hours
• Ensure high standard of cleanliness and hygiene maintained of food warmers and buffet gears at all times
• Any other job duties as assigned by the superior

• Knowledge, Skills and Abilities required 
• Minimum 1 year of working experience in outside catering

Description
JOB DESCRIPTION

• Manage and oversee daily operations of the shop, includes perform shop opening and closing duties (cashiering, store cleanliness, etc.).

• Enforce standard operating procedures and adhere to food & safety procedures.

• Conduct inventory stock check.

• Engage with customers to deliver exceptional customer service.

• Be knowledgeable of the overall menu; be able to promote and make tailored recommendations.

• Maintain cleanliness and hygiene of work areas/shop.

• Ensure safe distancing is maintained.



REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided.

• Friendly service, driven and passionate about work.

• Good communication and interpersonal skills.

• Responsible and maintain positive attitude with a high level of energy at all times.

• Self-driven and possess good learning attitude.

• Independent and able to multi task.

• Able to work shifts, weekends and public holidays.

Job Descriptions

• Attend to customer needs & requests in a pleasant manner
• Serving, taking orders & clearing tables
• Provide good customer service
• Promote menu items
• Ad-hoc duties as assigned

Job Requirements

• No requirement

Benefits

• Full Attendance Incentives
• Staff Meals provided
• Medical
• Annual leave
• Uniform provided
• After midnight transportation provided

Working hours

• 5.5 days 44 hrs per week

JOB DESCRIPTION

• Manage and oversee daily operations of the shop, includes perform shop opening and closing duties (cashiering, scooping ice cream, store cleanliness, etc.).

• Enforce standard operating procedures and adhere to food & safety procedures.

• Conduct inventory stock check.

• Engage with customers to deliver exceptional customer service.

• Be knowledgeable of the ice cream/overall menu; be able to promote ice-cream and make tailored recommendations.

• Maintain cleanliness and hygiene of work areas/shop.

• Ensure safe distancing is maintained.

REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided.

• Friendly service, driven and passionate about work.

• Good communication and interpersonal skills.

• Responsible and maintain positive attitude with a high level of energy at all times.

• Self-driven and possess good learning attitude.

• Independent and able to multi task.

• With Food Hygiene Certificate or related preferred.

• Able to work shifts, weekends and public holidays.

BENEFITS

• $500 referral scheme

• Career & growth development

• Meal & uniform provided

• Performance bonus

• Sales incentive

• Staff packages (staff discounts, birthday off)

• Statutory benefits (annual leave, sick leave, medical claim)

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,100 – $2,600
Location: Multiple locations, to be discussed during interview

Job Description:

• Handle and manage enquiries from walk-ins, phone calls.
• Manage patient's appointments and treatment schedules.
• Address and manage patient's needs, care and concerns efficiently and effectively in clinic.
• Proactively build rapport and establish good relationships with customers to ensure customer retention and satisfaction.
• Interactive engagements with customers during events, corporate talks, roadshows and clinics.
• Deliver product knowledge to potential patients through effective communication to increase consumer understanding.
• Promote products, services, and packages to maximize sales opportunities where necessary.
• Capture photos and testimonials for social media posting for the clinic.
• Manage and maintain the clinic tidiness and cleanliness.
• Other ad-hoc duties as assigned.

Job Requirement:

• 1 to 2 years of experience in customer service or customer relations.
• Able to commit to retail working hours including weekends & Public Holidays.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

• Warmly greet and assist customers with a friendly attitude
• Manage phone calls efficiently, ensuring accurate charging for services
• Serve as the first point of contact for customer support inquiries
• Collect precise customer information and update records as needed
• Log all calls, compliments, and complaints in the CRM system promptly
• Efficiently schedule appointments across all service centers, offering mobility services to customers

Requirements:

• Minimum A Level/Diploma holder
• Keen interest in Customer Service

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description

Founded in 2002, Mind Stretcher is the market-leading Tuition & Enrichment chain in Singapore, with 26 centres islandwide and an annual enrolment of 24,000 courses. As Educators with a Difference, we seek to inspire & stretch the potential of all students, regardless of their individual ability. We welcome like-minded talents who care deeply about nurturing & educating our future generation.

Mind Stretcher is seeking service-oriented talents who are obsessed with delivering great customer service experience and value to our students and their parents. If this sounds like you, we want to hear from you!

What you can expect as part of the Mind Stretcher family:

• Variable bonus
• Medical, Dental & Hospitalisation/Surgery benefits
• Structured career & salary progression
• Wide range of staff awards (long service, best rookie, most innovative etc)
• Attractive staff discounts for MS programmes
• MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)
• Employee Health Programme (In partnership with HPB)
• Waiver of fees for MS programmes (for MS staff serving at least 5 years)
• Free public speaking training (Mind Stretcher Toastmasters)
• On-the-job training & Structured Training
• Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)
• Monetary incentives for Teachers & Sales Staff
• Corporate Discounts (Telcos, Computer & Peripherals, Hotel)
• Staff/Student Referral Incentive Scheme

What a day-in-your-life would look like:

• Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy, and prompt manner
• Provide assistance and support to our students, parents and teachers for our online classes
• Assist in the day-to-day operations & administrative duties

You should possess:

• A strong customer-centric personality and a growth mindset
• A pleasant and cheerful disposition
• Commendable interpersonal communication skills
• Ideally, at least 1 year of customer service-related working experience

Job requirements:

• Be able to work 4 weekdays (10am - 6.30pm/ 12.30pm to 9pm), and 1 weekend (8.30am - 6.30pm)
• Obtained a NITEC Certificate or Diploma in any field
• Be proficient with MS Office (Word and Excel)
• Willing to pick up IT skills like Zoom functions, etc

To start the ball rolling, please submit your resume via the “Apply Now” option.

Part Time Service Crew at YATSUDOKI SINGAPORE x 10!!!

Job Description

· To deliver excellent customer service

· Hande cashiering system, various payment mode and devices

· Taking and packing orders for customers

· Ensure shelves are continuously stocked

· Maintaining cleanliness of store

· Cross sell and up sell products

Job Requirements

· Minimum GCE “N” level

· Have some experience in F&B industry

· Cheerful persona and able to work as a Team

· Able to work in a fast pace environment

· Must be able to commit a minimum of 4 days per week

· Shift work, 6 - 8hours/shift, up to 11pm, including weekends and PH

· $10/hr

· Available immediately preferred

· Students are welcome!

· Work Location: Millenium Walk and Tampines West CC

· Interested candidates are welcome to call 6659 3895 or email CV to [email protected]

Our client is a US MNC, one of the world leader in serving science. They are looking for a Site Service Engineer to assist their team for the next phase of their business. They are located in the West - easily accessible.

Responsibilities:

• Manage calibration and qualification tools in-house, ensuring timely calibration and upkeep.
• Collaborate with External Third-Party (3P) partners for various services (calibration, PM, qualification, repairs).
• Verify External 3P vendors meet Customer off-site and on-site requirements before executing service tasks.
• Respond to on-site service requests based on guidelines, addressing Laboratory End Users' ad-hoc service needs within the agreed Service Level Agreement (SLA).
• Recommend suitable inventory types and quantities for critical equipment service parts, verification/calibration/PM kits, and service tools to minimize downtime and assist in budget planning.
• Maintain accurate documentation, including training records, service reports for all equipment and calibration tools, asset information, vendor qualification review, within the in-house Asset Management system.
• Communicate effectively and coordinate with customers, vendors, and the multi-functional team to ensure efficient service execution.

Requirements:

• Possess a Diploma or bachelor’s degree in science or Engineering, preferably in Electrical and/or Mechanical Engineering or related fields.
• Proficient in computer software and systems.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

Position Summary :

This role is responsible for overall customer service function in Asia.

Role and Responsibilities

• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.

• Develop CS management performance metrics to manage and lead the day-to-day Customer Service responsibilities including monitoring of all deliveries, month-end activities, cross-functional alignment, and communication.

• Maintain strong engagement with stakeholders to ensure conformance to order delivery, fulfilment

and customer satisfaction needed for business success.

• Regular engagement with Global Customer Service to maintain Global-Regional alignment.

• Manage back-orders and/or impact of supply interruptions on customers, provide timely updates and communications to customers by working together with internal and external stakeholders.

• Subject matter expert for all current and future systems and processes used in the Order-To-Cash

(OTC) and Master Data (MD) environment in APAC.

• Tracks key performance metrics, customer service performance data, and generates improvement

opportunities.

• To drive process improvements using data analytics and influence improvements across the

organization.

• Preparing and presenting monthly, quarterly, and annual reports of operations.

• Create a common framework and set of protocols for how we manage customers to support Sales.

• Responsible for Customer Service Team's actions to resolve any customer claims or complaints,

including processing customer returns or credit notes and follow up with logistics / quality for

resolution.

Job Requirements

• Bachelor’s degree in supply chain and or related field

• At least 8-10 years of relevant managerial working experience in a Manufacturing environment

• Knowledge of customer service, trade incoterms and customs procedures

• Knowledge of ERP system

• English -Excellent verbal and written communication skills for handling English speaking people

• Good Interpersonal, Communication, analytical and management skills

• A good team player and positive attitude

• Willing to take new challenges and make a difference.

• Willing to travel within Asia Pacific

Position Summary

This role responsible for order fulfilment process

Job Description :

• Track and review all incoming orders, ensuring that all technical and commercial details are

correct for order processing.

• Process all orders timely and accurately into the ERP system.

• Coordinate with all internal and external stakeholders to ensure the smooth execution of

orders.

• Expedite orders to meet customers’ requirements.

• Acknowledge customers’ orders timely and ensure a high level of responsiveness to

customers’ requests.

• Review all backlog orders on hand and proactively escalate potential late orders to

stakeholders/higher management to mitigate risks on late deliveries or non-performance.

• Forecast all backlog orders and ensure monthly forecast targets are met.

• Respond to all customers’ enquiries timely.

• Handle, manage and escalate customers’ complaints and escalation.

• Work with sales closely to manage customers’ accounts.

• Feedback on customers’ needs and requests.

• Work with customers on their credit hold issues to clear roadblocks for shipments release

and delivery.

• Comply to company rules and policies on all businesses (Trade and Intercompany)

• Ensure all record retention.

• Prepare presentations and participate in business meetings.

Job Requirements

• Diploma / bachelor’s degree in supply chain / Logistics, Business Administration or

equivalent

• At least 3 years relevant working experience in a manufacturing environment

• Microsoft Office and ERP System

• Knowledge on international trade compliance rules and regulations.

• English - Excellent verbal and written communication skills

• Independent and able to work with minimal supervision.

• Possess sense of urgency and good time management

• Possess good problem-solving skills!

• Able to handle customers of different cultures.

• Able to work in fast paced and dynamic environment.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

· Greet and meet people coming into The SKILT Centre and direct them to appropriate areas

· Efficient handling of call inquiries and providing general information of services in The SKILT centre

· Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages

· Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions

· Generate and calculate invoice, record, collect payment, and issuance of receipts on time

· Handle changes in billing, refunds, and credits.

· Handle closing, settlement, and payment collection

· Provide cross-coverage of other Service Relations Officer who may be on leave.

· Support operation functions as and when needed

· Monitor general hygiene and cleanliness of The SKILT Centre

· Any other ad-hoc duties assigned by the management

Requirement

· Min O levels

· 2 years’ working experience in administration, customer service and/or receptionist role

· Fresh school leavers are welcome , training provided

· Good interpersonal and communication skills

· Able to speak mandarin to mandarin speaking parents

· Positive working attitude and customer centric mindset

· Customer service mindset

· Meticulous and organised with attention to detail

· Ability to work independently and as a team.

· Enjoy working in fast-paced environment

· Proficient in MS Office

· Hard working and keen to learn

Location

Upper Thomson or Bukit Timah

Work Hours

Mon

8:30am-1:30pm

Tues - Sat

1:30-6pm

or

Mon - Sat

1:30-8:30pm

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $4,000.00 per month

We regret that only shortlisted candidates will be notified.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Roles & Responsibilities

• Responsible for ensuring set up of the restaurant for service
• Taking orders and answers questions on meal items
• Ensure that guests receive prompt attention and service when they enter the restaurant
• Responsible for serving food and beverage to guests.
• Check crockery and glassware to ensure that they are clean at all times.
• Greet guests courteously with a friendly smile.
• Set up the table, clean the chairs and place them properly at the table.
• Makes recommendations to customers
• Any other ad-hoc duties reasonably required
• Able to commit 10 hours / day and stand long hours.
• Requirement to work weekends and public holidays.

Benefits

• Annual Leave (Full-timers)
• Medical Benefits (Full-timers)
• Uniforms provided