Job Summary

As a Service Management Process Deployment SME, you will be responsible for customizing ServiceNow applications and modules to meet business needs, designing and implementing IT service management processes in alignment with ITIL best practices, and developing integration solutions between ServiceNow and other enterprise systems to ensure seamless data exchange and process automation. You will collaborate closely with business units, IT teams, and external vendors to gather requirements and design effective solutions, facilitating communication and collaboration among all stakeholders.

Job Responsibilities :

ServiceNow Configuration and Customization

• customize ServiceNow applications and modules based on business needs.

Process Design and Implementation

• Design, implement, and manage IT service management processes using the ServiceNow platform.
• Ensure alignment of processes with ITIL best practices and organizational goals.

System Integration

• Design a integration solutions between ServiceNow and other enterprise systems.
• Ensure seamless data exchange and process automation across integrated systems.

Stakeholder Collaboration

• Work closely with business units, IT teams, and external vendors to gather requirements and design solutions.
• Facilitate effective communication and collaboration among all stakeholders.

Training and Documentation

• Conduct training sessions for end-users and administrators on ServiceNow functionalities and best practices.
• Create and maintain comprehensive documentation for configurations, customizations, and processes.

Performance Monitoring and Optimization

• Monitor system performance and identify areas for improvement.
• Implement optimizations to enhance the performance and efficiency of the ServiceNow platform.

Governance and Compliance

• Ensure adherence to governance and compliance frameworks within the ServiceNow environment.
• Conduct regular audits to maintain compliance with security and regulatory requirements.

Continuous Improvement

• Identify and implement process improvements to enhance IT service management.
• Propose and implement innovative solutions to enhance the ServiceNow environment.

Risk Management

• Identify potential project risks and develop mitigation strategies.
• Monitor and manage risks throughout the project lifecycle.

Job Requirements

Educational Background:

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• Relevant certifications in ServiceNow, ITIL, or project management (e.g., ServiceNow Certified Implementation Specialist, ITIL Foundation).

Work Experience:

• Extensive experience (typically 5+ years) in IT Service Management (ITSM) and process deployment.
• Proven experience in configuring, customizing, and implementing ServiceNow solutions.
• Experience with ServiceNow modules such as Incident Management, Problem Management, Change Management, Service Catalog, and CMDB.

Technical Skills:

• Strong understanding of ServiceNow architecture, capabilities, and best practices.
• Proficiency in developing and maintaining scripts, workflows, business rules, and automation in ServiceNow.
• Knowledge of integrating ServiceNow with other enterprise systems and applications.
• Familiarity with web technologies (JavaScript, HTML, CSS) and relational databases (MySQL, Oracle).

Process Management Skills:

• In-depth knowledge of ITIL framework and service management processes.
• Experience in process design, re-engineering, and continuous improvement initiatives.
• Ability to analyze and map business requirements to technical solutions.

Project Management Skills:

• Demonstrated experience in leading and managing ITSM projects.
• Strong project management skills, including planning, scheduling, risk management, and reporting.

Soft Skills:

• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proven ability to train and mentor team members and end-users.

Additional Requirements:

• Ability to stay updated with the latest ServiceNow features, releases, and industry trends.
• Strong organizational and time management skills.
• Willingness to obtain and maintain relevant certifications and training.

Job Responsibilities:

• Conduct Functional Family Therapy (FFT) / Functional Family Therapy – Case Management (FFT-CM) for youths and families placed on Pre-Family Guidance Order (FGO) intervention.
• As a FFT or FFT-CM practitioner, you will have the opportunity to practice and be supervised in intensive, evidence-based family-based intervention aimed at diverting families from Court Interventions.
• You will also be required to contribute to other projects within the team, including Integrated Service Provider (ISP) and other aspects of FGO work (assessment work). You will also take charge of other administrative duties and ad hoc projects

Job Requirements:

• Degree in Social Work/Counselling or related discipline
• At least 3 years’ experience in working with youth and family will be preferred.
• Open to learning and applying a new therapeutic model of working with families.
• Resilience in supporting clients through crises that arise during intervention.
• Able to be creative and relentless in engagement of potentially resistant at-risk youths and their families.
• Open to working flexibly outside office hours to match families’ schedules when needed.
• Open to delivering intervention to families in their homes.
• Counselling skills and knowledge of the social service landscape
• Strengths based in practice orientation.
• Able to manage complex cases independently.
• Adaptable and takes initiative.
• Insightful and reflective

Job Description:

• Answering of calls, answering enquiries
• Providing answers to customers' feedback/complaints
• Redirecting calls when required

Requirements:

• GCE 'N/O/A' level or Diploma in any field
• Comfortable with engaging customers on the line
• Prior experience with a call centre role is preferred

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

Responsibilities:

· Provide customer service support via phone and email.

· Attend to Customer’s enquires on product, RFQ and deliveries.

· Preparing of shipping document and import/export documentation.

· Monitor and ensure outgoing shipments being delivered as prescribed.

· Monitor and ensure incoming shipments being cleared timely.

· Processing of invoice promptly.

· Extract and tabulate data for report analysis using Microsoft Office Suite.

· Performing of general housekeeping within the workplace and maintaining of a safe working environment.

· Perform any other duties as and when assigned by the Management.

Job Requirements:

· At least GCE “O” Level and above

· At least 1year(s) working experience in the related field

· Team Player, positive and willing to learn attitude

· Able to commit OT as and when required

Working location: JUrong East

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

Requirement

Diploma in IT or Business or related discipline

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform

Roles & Responsibilities:

• Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence.
• Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible.
• Manage office supplies such as dental products, stationery, equipment and furniture.
• Ensure clinic operations run smoothly. Liaise with with appropriate vendors/department to resolve any issues.
• Submit dental claims vis CHAS, Medisave and Dental Insurance portals.
• Perform administrative duties such as maintaining clinic records, fill out clinic forms, and file timely reports.

Requirements:

• Experience in customer service or reception duties (preferred)
• Minimum Diploma
• Possess good communication skills
• Applicants with no experience working in dental clinic operations but are willing to learn are welcome to apply
• Career returnees are welcome to apply
• Must be able to work on at least one weekend (Sat or Sun)

Benefits:

• Work-life balance - 5-day work week with no night shifts
• Annual leave
• Medical and dental benefits
• Located near MRT station
• Career growth with structured training opportunities

Duties and Responsibilities:

a) Responsible for customer support and service for purpose of sales related matters to meet the sales target plan including account management, preparation of proposal, quoting, payment matters, liaison and fulfilling sales & repair orders.

b) Secure good relationship with customers.

c) Ownership of overall customer satisfaction / perception of SEDSA as an MRO site.

d) Daily monitoring on delivery schedule for sales orders and repairs status with Workshop / Supply Chain/ Planner and communicate all repair flows between SEDSA and customers to ensure smooth operation and efficient communication.

e) Involve in any special mission, such as imminent AOG, expedition of specific order, delivery discrepancy, quality complaint, etc.

f) Reply to customers’ queries and quotations.

g) Review of customer’s sales and repair orders.

h) Process and acknowledged customers’ orders.

i) Issuing Invoice for completed sales and repair orders.

j) Provide shipping details to customers.

k) Handling of warranty claims.

l) Ensure TAT/SPT follow up, communicate targets, achievements and justify the discrepancies and propose alternative solutions when appropriate.

m) Propose best commercial solution according to customer needs, in compliance with SEDSA strategy and customer’s expectations.

n) Monitor, analyze and improve MRO activities for our components and ensure that service rate is being met.

o) Participate in the Continuous Improvement projects in Customer Service Department (methods) to promote efficiency and productivity.

p) Comply with all health, safety and environment (HSE) regulations as prescribed by law and company’s policies.

q) Actively participate and contribute to HSE initiatives & Corporate HSE programs and in HSE risk communications & mitigations.

r) Any other duties assigned.

Experience and Qualifications:

a) Minimum “O” level with 3 years experiences in store inventory control and shipping

b) Well-versed in inventory computerized systems, preferably SAP B1

c) Good keyboard and typing skills

d) Good communication skills in English

e) Preferably with knowledge of the aviation industry

Location: Open to candidate from SG/MY/HK/CH/DUBAI, we have office in different countries.

Job Scope:

• Leadership and Management: Lead, mentor, and develop a high-performing customer service team.
• Customer Service Strategy: Develop and implement strategies aligned with company goals.
• Operational Oversight: Manage day-to-day customer service operations, ensuring efficient handling of inquiries and issues.
• Customer Experience Enhancement: Design initiatives to improve overall customer satisfaction and retention.
• Regulatory Compliance: Ensure compliance with relevant regulations and industry standards.
• Technology and Tools: Implement and manage customer service tools and technologies.
• Cross-Department Collaboration: Work with other departments to ensure a seamless customer experience.
• Performance Reporting: Prepare and present regular reports on customer service performance and insights.
• Data-Driven Improvement: Use analytics to drive continuous improvement initiatives.
• Customer Insights Communication: Share customer feedback and insights with relevant stakeholders.

Requirements:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of 7 years of experience in customer service management, preferably within the cryptocurrency/fintech/banking industry
• Proven experience in leading and managing customer service teams.
• Strong understanding of the cryptocurrency industry and its unique customer service challenges.
• Excellent leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Ability to develop and implement effective customer service strategies.

*Job Description*

We are seeking a dynamic and customer-focused Senior/Customer Service Executive to join our client's team. As a key member of our client's organization, you will play a crucial role in ensuring smooth operations and exceptional service delivery. If you thrive in a fast-paced environment and have a passion for customer satisfaction, this role is for you!

*Responsibilities:*

1. Tenant Relations:

- Act as the primary point of contact for tenants.

- Address inquiries, resolve issues, and maintain positive relationships.

2. Vendor Management:

- Coordinate with vendors (cleaning, maintenance, security, etc.).

- Ensure timely service delivery and adherence to quality standards.

3. Courier Management:

- Handle incoming and outgoing courier services efficiently.

- Track deliveries and manage documentation.

4. Virtual Office Support:

- Assist clients with virtual office services (mail handling, phone answering, etc.).

- Maintain professionalism and confidentiality.

5. Customer Service:

- Provide excellent customer service via phone, email, and in-person interactions.

- Handle inquiries, complaints, and feedback promptly and courteously.

6. Office Supplies:

- Monitor inventory levels and order office supplies as needed.

- Ensure availability of essential items for smooth operations.

7. Meeting Room Bookings:

- Manage meeting room reservations.

- Coordinate schedules and ensure rooms are set up appropriately.

8. Invoicing:

- Prepare and process invoices for services rendered.

- Maintain accurate records and follow up on payments.

9. Office Readiness:

- Ensure the office environment is welcoming and well-maintained.

- Coordinate repairs, maintenance, and cleanliness.

10. Ready-to-Serve Attitude:

- Be proactive and responsive to client needs.

- Anticipate requirements and provide efficient solutions.

11. Counter-Based Service:

- Greet visitors at the reception counter.

- Assist with check-ins, queries, and directions.

Working Hours

Mon-Fri 845am to 615pm.

Qualifications:

- 1-2 years experience in customer service or related roles.

- Strong communication skills (verbal and written).

- Proficiency in MS Office applications.

- Detail-oriented and organized.

- Ability to multitask and prioritize effectively.

Salary

Customer Service Executive

$1900 to 2400 neg

Senior Customer Service Executive

$2400-$2900 neg

If you're passionate about delivering exceptional service and thrive in a client-facing role, we'd love to hear from you! Pls email your resume to [email protected] or WhatsApp to +65 84483407.

Charlotte Yap

Reg No: R2094853

Agency: IDEA MANAGEMENT SERVICES PTE. LTD.

EA Licence no.: 04C4555

Assistant Service Engineer / Service Engineer

• Working days: 5 days, 9am to 6pm (might need OT)
• Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
• Salary range: $3,000 - $4,000

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

WhatsApp: +65 9837 8400

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Finance Controller to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage cash flow, including optimization, forecasting, expense management, debt management, collection, budgeting, consolidation, and P&L forecast.
• Responsible for funds in banks for unexpected expenses, procurement activities and operations.
• Develop risk management/control strategy for the Group and handle monthly group consolidation and results analysis.
• Responsible for implementation of financial strategies, including risk minimization and cost enhancement.
• Oversee and manage financial reports, audits, and tax matters and prepare financial metrics based on P&L.
• Provide ROI analysis for overseas investments and advice on investment decisions.
• Oversee finance team, such as performance management and team bonding.
• Provide leadership and guidance, fostering a culture of improvement and accountability.
• Lead financial projects to optimize production and cash flow.
• Develop and maintain ERP and MIS projects.
• Improve internal controls and ensure compliance with regulations.
• Analys and recommend maximizing returns on excess funds.
• Responsible for financial performance and provide insights and recommendations.
• Maintain good relationships with bankers and liquidity providers.
• Perform ad-hoc duties related to the Company’s business activities.

Requirement

• Min Degree in Finance, Accounting, or a related field or CPA
• Min 5 years of relevant experience in manufacturing industry
• Strong experience in FP&A, internal controls, risk management, and regulatory compliance.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

- Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.

- Work together with the kitchen team.

- Ensure restaurant cleanliness daily by clearing tables, washing and sanitizing kitchen utensils, and servicing rest rooms.

- Communicate effectively with team members and management to create work schedules, train new employees, and resolve any interpersonal issues as needed.

- Handle guests’ concerns and complaints professionally and calmly to resolve problems according to restaurant policy.

Job Description

• Industry/ Organization Type: German MNC Precision Engineering Company
• Position Title: Service Technician x 2 pax
• Working Location: West – Tuas (Nearest MRT: Gul Circle) / Company transport provided at CCK/ Lakeside MRT
• Working Hours: 5 days (Monday to Friday: 8.30 am to 5.30 pm)
• Salary Package: Up to SGD SGD2500 + Allowances + AWS+ Variable Bonus (Good company benefits)
• Duration: Permanent

Key Responsibilities

• Adhere to prevailing Company SOPs including service KPIs
• Carry out indoor and outdoor service jobs (repair, troubleshooting, inspection, modification, warranty checks)
• Disassemble canceled units for stock return

APPLY NOW!!!

• Min. O level or ITE in Engineering
• Min. 1 year of working experience in repair work required
• Willing to be on standby for ad-hoc service activation after office hours with OT pay
• Must be willing to travel to client sites, with transport reimbursement provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67598 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:

As an IT Helpdesk Support Specialist, you will be the first point of contact for both internal and external users, providing essential technical support and troubleshooting assistance. Your primary responsibility will be to ensure smooth and efficient operation of IT services, resolving technical issues promptly and maintaining a high level of user satisfaction.

• Working hours : Monday- Friday 8.30am- 6pm
• Working location : Pasir Panjang
• Salary Package : Up to SGD3000 (basic) + AWS
• Be part of nation-wide projects that directly benefit millions of citizens.

Key Responsibilities:

• Respond to helpdesk tickets, phone calls, and emails from users experiencing technical issues.
• Diagnose and troubleshoot hardware and software problems, including network issues, operating systems, and applications.
• Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.
• Escalate complex issues to appropriate IT team members or external vendors when necessary.
• Maintain accurate and detailed records of support requests and resolutions using our helpdesk ticketing system.
• Conduct remote troubleshooting and provide clear instructions to users via phone or email.
• Stay updated with the latest industry trends and technologies to continuously improve support services.

Qualifications:

• ITE/Diploma in computer science or information technology field or related field
• Minimum 1 year of working experience in Technical Helpdesk operation
• Prior experience in Government Technology agency will be an added advantage
• Strong knowledge of Windows and macOS operating systems, as well as common office software and applications.
• Familiarity with networking concepts
• Good command of written and spoken English to handle English speaking customers.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Outstanding communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a commitment to providing high-quality support.

Why Join Us:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and development.
• Collaborative and inclusive work environment.
• Cutting-edge technology and resources to support your role.
• Chance to be a part of a company that values innovation and creativity.

How to Apply:

Interested candidates may apply via email to [email protected] (indicating Job ID J46955 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

Service Engineer

• Location: Tuas (Company pick up available - West & North)
• Salary: $3,000 - $4,000 + OT + AWS + Performance bonus
• Working days: Monday - Friday
• Working hours: 8:30am – 4.30pm

Our client is one of the world's largest manufacturers of hydraulic mobile cranes, and it has a wide product range.

Job Description:

• Product delivery training to distributors and customer
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Performing service and maintenance procedures.
• Liaise closely with customer representatives on all service/maintenance issues.
• Coaches a team of service team members.
• Help supervisors organize service delivery teams and distribute responsibilities.
• Manage daily customer interactions and expectations to achieve optimal results.
• Assist supervisor in timely implementation and completion of customer troubleshooting and security system maintenance/maintenance.
• Understand each customer's business, organization, and goals to provide a baseline of customer satisfaction.
• Ensure that the work carried out complies with the Occupational Safety and Health Act.
• Perform other technical tasks as required.
  

Requirements:

• At least 2 years of professional experience with Min. Nitec's in Enginering field.
• Knowledge and hands-on experience with ACMV / HVAC / Airconditioning / Chillers systems systems is required.
• Excellent interpersonal and problem-solving skills.
• An independent, self-motivated individual who can work with minimal supervision.
• Excellent interpersonal and problem-solving skills.
• This position will have minimum of 1 technician that will be supervised.

1. Current Salary
2. Expected Salary
3. Availability
4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified
By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Our Client is a TV, Firming Service MNC. Due to their current expansion plan, they are looking for an Logistics Manager to join their team, in hopes of developing the current high performing team. They are located in the East.

Responsibility

• Manage all activities and communications related to project shipments, ensuring accuracy and timely documentation.
• Follow standard procedures and complete necessary legal and administrative formalities for third-party hires.
• Inform internal teams of shipment timelines for effective planning and deadline adherence.
• Assist the Sales Team with freight estimates for quotations.
• Analyze and determine logistics budgets to meet project needs.
• Work with the Finance Department to secure budget approvals and complete documentation.
• Ensure high accuracy in logistics documentation.
• Optimize service quality and pricing for logistics activities.
• Ensure timely equipment receipt by coordinating with freight forwarders and addressing any issues.
• Build strong relationships with other departments.
• Assist with sourcing, negotiation, cost management, quality, and delivery terms. Manage procurement and rental of external resources.
• Maintain positive relationships with suppliers for optimal pricing and support.
• Develop and enhance SOPs for logistics and procurement.
• Support the implementation of goals and policies to enhance operations.

Requirement

• Min Diploma in Logistics or Supply Chain
• Min 5 years of working experience in managing logistics operations.
• Experience in Purchasing / Inventory/ Material/Logistic and Warehouse Management or equivalent.
• Supervisory experience will be added advantage
• Manage strategic plannings on movement of goods and equipment
• Knowledge in Permit declaration and custom clearance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Responsibilities:

Customer Service

 Listen to and document customer concerns and issues with their vehicle.

Provide clear and concise explanations of recommended services and repairs.

 Offer advice on vehicle maintenance and warranties.

Service Consultation and coordination

Schedule service appointments and manage the service workflow.

Coordinate with technicians to ensure timely and accurate diagnostics and

repairs.

 Keep customers informed of the status of their vehicle throughout the service

process.

 Review the service and repairs completed with the customer, ensuring

satisfaction.

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Our client is an MNC and one of the leading players in the aerospace industry. Due to business needs, they are now recruiting a Customer Quality Engineer to join their team for ongoing transformation projects. The position is located in the East.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Job Responsibilities:

• Serve as the primary contact for customers, ensuring adherence to their quality standards and maintaining high levels of customer satisfaction.
• Monitor and analyze customer quality data to identify trends and areas for improvement.
• Track and report on customer scorecards to measure performance and satisfaction.
• Support continuous improvement efforts within the company and for external stakeholders.
• Initiate and manage containment actions within 48 hours to address quality issues.
• Assist in drafting and reviewing technical specifications, quality plans, sampling plans, and inspection procedures.
• Ensure compliance with Quality Management System (QMS) procedures and assist in internal and customer audits.

Basic Qualifications:

• Advanced skills in MS Office.
• Familiarity with AS9100/9120 quality standards.
• Six Sigma Greenbelt certification.
• Professional quality certifications (e.g., ASQ-CQE, CQA).
• Certification in Internal Auditing and/or AS9100 Lead Auditor.
• Strong understanding of FAA regulations.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

• Working Days: 5 Days
• Working Hours: 8.30am-6.00pm
• Salary: $3,000-$3,500
• Location: Alexandra

Responsibilities:

• Provide customer service support through phone and emails.
• Prepare shipping documents and handle import/ export documentation.
• Monitor shipments to ensure timely delivery
• Process invoices promptly and accurately
• Ensure import/ export operations run smoothly and comply with SOP

Requirements:

• Minimum 1 year experience in logistics

Tong Wei Chin (Reg No.: R24123803)

The Supreme HR Advisory Pte Ltd (EA No: 14C7279)

Our Client:

Our Client is a well-established and reputable Logistics company, headquartered in Japan. They are looking for a Customer Service Executive (Japan market) in Singapore to join their growing team.

The Responsibilities:

• Effectively manage emails enquiries & incoming calls
• Co-ordinate and monitor air, ocean, cross-border trucking shipments with local customers and overseas agents
• Identify and assess customers’ needs to delight customers
• Handle complaints, provide appropriate solutions and alternatives and follow up with customers to ensure resolution
• Update cost and selling rates into shared folder system
• Assist Sales Representatives in terms of sales administration and paperwork
• Handle telephone calls or acknowledge customers’ emails on behalf of Sales Representatives

The Requirements:

• Diploma or Degree in Logistics or Supply Chain or any of its relevant discipline
• Preferably with 1 year of experience in Freight Forwarding Industry
• Highly motivated and passionate in providing premium services.
• Proficiency in Japanese language to smoothly and effectively communicate with Japanese Native Stakeholders and Customers
• Ability to take initiative and responsibility
• Good interpersonal communication skills
• A cheerful and affable disposition

RGF Privacy Policy – https://www.singapore.rgf-professional.com/privacy-policy

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: 109631

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer Service Representative to be part of their Customer Service team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer Service Executive:

• Manage inbound calls and emails in a fast-paced environment.
• Process customer orders, handle inquiries, and provide updates on order status.
• Facilitate returns and ensure resolution.
• Collaborate with Account Executives to enhance customer satisfaction.
• Escalate concerns promptly and communicate effectively internally and externally.
• Proactively engage with stakeholders to address customer issues.

Requirements:

• Min Diploma in relevant field
• At least 5 years of order processing experience in manufacturing industry
• Comfortable with high volume and fast pace environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description:

• Taking accurate and correct orders from the customers
• Provide customer service at an exemplary level upholding the professional image of the company
• Stay engaged with customers to ensure a positive customer experience
• Provide product advisory, answer to customers enquiries, and explaining orders over the phone
• Maintain and update customers’ records on timely basis
• Update clients with any changes of delivery schedules and providing alternatives

Requirements:

• IT savvy
• Prior experience in Customer Service is preferred
• Comfortable working in a shophouse environment
• GCE 'N/O/A level' or Diploma from any field

Interested candidates can write in to Ann at [email protected]

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

Our client is a one of the leading players in the Power & Motor Manufacturing industry. Due to business needs, they are now recruiting a Customer Service Representative to be part of their Customer Service team to support their business needs. They are located in the East - easily accessible.

Job Description of Customer Service Executive:

• Manage inbound calls and emails in a fast-paced environment.
• Process customer orders, handle inquiries, and provide updates on order status.
• Facilitate returns and ensure resolution.
• Collaborate with Account Executives to enhance customer satisfaction.
• Escalate concerns promptly and communicate effectively internally and externally.
• Proactively engage with stakeholders to address customer issues.

Requirements:

• Min Diploma in relevant field
• At least 5 years of order processing experience in manufacturing industry
• Comfortable with high volume and fast pace environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)