Job Description & Requirements

• Computers, laptops, repair and installation, hard disk destruction, IT asset disposal
• Provide delivery of goods when required
• Iphone Mother Board Repair (iphone 11,11pro max etc)
• Samsung,vivo, oppo Mother Board Repair
• Reballing cpu and all typeic
• Diagnose, troubleshoot and repair mobile devices;
• Quality control and testing of repaired devices to ensure full functionality. Resolve/manage customer inquiries;
• Able to interact positively with customers at the storefront and over the phone;
• Ability to multi-task between repairs and customer service;
• Other related duties as required;
• Maintain and use repair tools and equipment. Including software and in-store POS system to track repair tickets and inventory;
• Strategically plan the order of operations to ensure a successful repair;
• Provide estimates and quotes;
• Glass only replacement on Samsung and iPads;
• Microscopic Board work; component replacement Hand-solder SMT components,
• remove and replace thru-hole comp without board damage,
• solder wires and cables,
• Diagnosis, troubleshoot and repair mobile devices;
• identify assembly and documents issues;
• Repair logic board issues from water damage.

We are looking for a suitable Communications Manager candidate to fulfill this undertaking for our social service agency (SSA).

Reporting to the Chief Operating Officer, the Communications Manager is responsible for overseeing the development and execution of the Agency's communication strategies and associated work plans.

RESPONSIBILITIES:

• Subject matter expert and professional lead for the authority on maintaining the brand and profile of the Agency.
• Conduct research and evaluation so that communications activity is effective and responsive to the needs of stakeholders and audience.
• Manage and create multi-cultural and relevant content for all the Agency's main communications channels including social media and official websites.
• Direct the delivery of proactive external campaigns and public relations activity.
• Develop a comprehensive digital engagement strategy for diverse stakeholders, incorporating film, photography, animation, and other communication mediums.
• Lead the delivery of a robust media relations service that fosters strong, positive relationships with journalists and the public.
• Oversees and implement reputation management communication strategies.
• Create a consistent approach to horizon scanning to better inform and shape communications efforts and achieve organizational priorities.
• Guide the implementation of a strategic internal communications program to facilitate change management and address major internal issues.

REQUIREMENTS:

• At least 5 years working experience in any of the following: public relations, marketing, corporate communications, communications consultancy or journalism
• Excellent command of all aspects of the English language, both verbal and written communication.
• Fluency in Mandarin/Tamil/Bengali, is a plus
• Strong interpersonal, creative, presentation and public speaking skills
• Strong media relations and management
• Experienced in Adobe Creative Cloud products
• Passionate about working with marginalized populations and community service

Only shortlisted candidates will be notified.

(Please refer to the FY24 Skills and Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.

• A university degree or a diploma from a specialized school
• 7 -10 years relevant experience in Sap Service Management implementation preferably with ECC 6.0
• Hands-on experience in full implementation projects primarily as SM designer with second-ary skills of Sales & Distribution and Material Management modules or plant Maintenance Module.
• We are looking for all round experts that have experience from requirements gathering to setting up the entire flow of service order Management, delivery and invoice and integra-tions with other modules such as SD, MM and FI/FICO
• Strong communication skills both verbal and in writing are important as the work requires integration with colleagues, users and business partners globally while documentation is utmost important to ensure that we have the requirements clearly aligned with the business stakeholders.
• Able to lead and drive delivery of an IT solution or GAPs to capture business requirements from various stakeholders
• Some hands-on experience on related SAP ECC HR module will be an advantage
• Able to work in a fast- paced environment, multi tasks on various allocations and handle stressful situations.
• Hands on experience in S4 HANA CRM or SM will be an advantage

Responsibilities:
• Greet customers, make suggestions, and present the menu
• Take orders and send them to kitchen staff via POS system
• Ensure quality service in the dining room and when serving meals
• Prepare order bills, receive payment, make the change to orders, and assist in the opening & closing
• Take reservations and greet the take-out counter customers
• Organize your work and work area professionally
• Clean and clear the dining room tables
• Do all other tasks as required by the Manager

Requirements:

- With some relevant experience in F&B Service.

- Training will be provided.

- Willing to learn

- Excellent customer service and hospitality skills

- Good communication and interpersonal skills

- Positive and approachable attitude

Work Schedule:

- Able to commit 3 to 4 days per week (including one weekend)

- Working hours

Full day: 10.30 am to 9.30 pm/10 pm (Break time from 3.30 pm to 4.30 pm)

Half day: 10.30 am to 3.00 pm or 5.00 pm to 9.30 pm/10.00 pm

- Staff Meal Provided (Full day shift)

Salary:

^ Hourly Rate: from Monday to Sunday = $11 - $13 (based on experience)

Public Holiday = $16.5 - $19.5 (1.5 of the respective rate)

Location:

# Millenia Walk

Able to start work immediately.

This position is responsible for assisting in the smooth operation of the restaurant.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in daily service operations which include the taking of orders, table setting, billing and etc

• Provide recommendations appropriately

• Direct customers to their tables

• Adhere to safety procedures promptly and professionally

• Adhere to safety procedures

• Maintain cleanliness and hygiene of the restaurant

• Assist in cleaning duties

• Perform any other duties assigned by the Manager

REQUIREMENTS

• Relevant experience will be an advantage

• Ability to work independently and in a team

• Physically and mentally fit and able to work in a fast-paced and demanding environment

• Willing to work shifts, weekends, and public holidays

Job Description:

• Attend to internal and external inquiries at the counter.
• Handle Medical Report/Records queries.
• Assist in sending acknowledgment letters and receipts.
• Extend Medical Report/Medical Records deadlines as needed.
• Respond to external queries about Medical Report applications.
• Sort incoming mails and faxes.
• Receive documentation from staff or Courier Services.
• Manage returned cases from departments and clinics.
• Coordinate appointments for Workman Compensation/Specialist Medical Report/Objection.
• Manage the MRO hotline and respond to queries.
• Follow up on AM/PM process and close Records requests.
• Process Inter-hospital loan requests.
• Tag internal/external emails in a shared system.
• Assist Executives with ad hoc tasks.

Requirements:

• Diploma in Business or similar.
• 1-3 years of administration experience.

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Assist manager with activities and programs
• Provide pre and post sales support related to product, promotions ad services
• Resolve customer's complain through service recovery
• Instill customer loyalty and retention through follow up calls
• Other ad-hoc duties assigned by the manager

Requirements

• O Level & above
• At least 1 year(s) of working experience in the related field is required for this position.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. Alternatively, you may email us an updated copy of your resume (Attn: AITL).

Job Code: AITL

EA Reg No: R24122032 (Leo Ai Ting Amy)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

We regret that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

# 3 to 5 years Experience from Food Services & Facility Management

# Clusters management & statistical reporting support

# Operation/Admin experience on Catering and F&B

Responsibilities

• Operational, administrative, and analytical support
• Clusters management & statistical reporting support, including data management, governance controls and metrics reporting ensuring integrity of systems and managing any subsequent administration and minimizing risk
• Organize and schedule meetings and appointments, provide real-time scheduling support by booking appointments and preventing conflicts
• Consolidate and update ad hoc / scheduled reports, metric, organization chart and system / intranet update etc.
• PO creation, including tracking and follow up on invoices submission
• Book travel arrangements, submit and reconcile expense reports
  
  Job Requirements
• Degree
• Food Service Operations, administration or assistant experience in related or similar areas (i.e. executive, hospitality and food & beverage services)
• 
  

Send your resume to [email protected]

Core responsibilities

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Possess effective organizational and follow-up skills with eye for details
• Able to interact professionally with both internal and external customers
• Proficient in MS Excel and Word

Benefits Summary

• Government Healthcare Sector
• Basic Up $2050 + AWS + Bonuses
• Full Time Company Benefit Entitlements
• Stable Career Opportunity
• Location : Jurong East (West)

Job Responsibilities

• Provide excellent customer service to the patients
• Serving of food and drinks to patients and clearing it once patients have finished their meals
• Checking food served against patient meal orders
• Maintain a high standard of cleanliness in and around workstation and strictly abide with sanitation regulations
• Assist nurses to meet patient's nutritional needs

Requirements

• Good communication and interpersonal skills

Candidates who do not have the relevant experience but have a passion for the healthcare industry are welcome to apply.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW button.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Leong Jun Yu

Registration No: R23113081

EA License No: 06C2859

Understand the Chinese market, be familiar with Singapore's demand, purchase Chinese goods and provide them to Chinese people in Singapore, proficient in using Chinese. Capable of purchasing goods according to customer needs. Understand the requirements for Singaporean products. There is a certain relationship with Malaysian migrant workers。pricing，purchase

A well-known establishment is looking for dedicated members to expand the business.

Potential Career Progression
Allowances and Bonuses
Straight Shift

Job Description

Process Customers’ order and cashiering duties

Handle cashiering duties, customers’ complaints, and operational issues

Other work scope as required by business needs.

Prepare Food and Beverages according to orders

Requirements:

Able to work rotating shifts is preferred

Having a basic food hygiene certificate is an added advantage or hygiene training will be provided

**Experienced Candidate will be considered for higher salaries and positions

Interested applicants kindly apply through this job portal and I will contact you shortly.
Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Responsibilities:

• Assist with customer inquiries
• Support customers through the loan application process
• Generate and manage loan contracts
• Explain loan details and complete contract signings

Required Skills:

• Able to communicate fluently in English and Mandarin
• Proficient in Microsoft Excel and Word
• Minimum O Level with 4 credits or higher
• Meticulous in data entry

Desired Attributes:

• Target-oriented
• Cheerful and helpful demeanor
• Patient and a good listener
• Hardworking
• Capable of working independently and as part of a team

Job Description

• Candidate must possess Electrical or Electrical and Electronics, willing to learn, long term commitment in job

• Minimum 3 years of experience in aircon servicing, mechanical fan servicing, chemical wash of FCU, AHU and troubleshooting fault.

• Hands-on experiences in installation, maintenance, troubleshooting and/or repairs in air-con systems or other machines electrical and mechanical diagnostic skills.

• Installs, tests and commissions air conditioner systems

• Diagnoses for technical issues and provide on-site consultation for customers

• Must be able to read technical manuals and drawings & basic knowledge on mechanical, electrical and building system, including using of hand and electrical tools

• Must be able to meet the physical requirements of the job which include bending lifting heavy equipment and working in confined spaces

• Good communication and problem-solving skills

• Must be able to work shifts, weekends and public holiday when necessary

• Possess a valid class 3 license will be an advantage

• Others ad-hoc duties as assigned.

R&T Recruitment Management (12C5922)

2 Gambas Cres, #06-22 NORDCOM 2, Singapore 757044

6702 6282

Leading a team of resources to deliver successful IT projects and demands on time within budget to support business.
Strong ownership skills to deliver the projects, process ownership, obtaining agreement and effectively communicating policies across the organization.
As a SPOC to represent Technology Infrastructure to coordinate and manage project status update to the stakeholders and mitigate risk of project delay.
This is an opportunity for someone who is passionate on Project delivery with new technology adoption and deliver reliable infra services to end user, Operation teams.
Pose an infra technology background and able to script & code to modernize the infra build tech stack.

Manage projects and Demands within the Group IT domains and own the complete end to end Service Delivery Management accountability for the projects

Technically able to understand the requirement and work within the Squad team on the related infrastructure layer design like Operating System, Wintel, Vmware, Middleware, Network and Cloud Migration.

Experience in end User environment managing Service Level Agreement for infrastructure will be highly preferred

Airfreight - Customer Service Executive | Up to $3.8k | Changi
Basic: $2000 – 3800
Work Location: Changi Airfreight Centre
Working hours: Mon – Fri 9am – 6pm | alt Sat 9am – 1pm

You will be part of the Co-Loading team in charge of providing seamless and customer-focused solutions through our various airline products.

Job Responsibilities:

• Assist customers in daily bookings of cargo sales on our various airline products
• Booking of capacity with airlines and confirmation of capacity with customers.
• Be familiar with the requirements of our various airline products and advise our customers accordingly.
• Assist in administration of cargo bookings, e.g. loading flight reservations into system / template and ensuring all data are accurately updated.
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Maintain good relationships with both customers and handle customers' enquiries on a timely basis
• Work closely with Billing Team to provide accurate data for invoicing.
• Other duties as assigned.

Requirements:

• Min. 1 year of working experience in the related field, e.g. airfreight customer service, co-loading etc.
• Familiar with Cargo Community Network (CCN) system.
• Proficient in MS Office and Excel.
• Candidate may be required to work on shift and weekends.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Working days and hours: 5 days, 8.45am-6.15pm

Location: Macpherson

Salary: $2200 – $2800 (Depending on experience)

Company Background

Incorporated in 1968, As a trading company supplying Marine and Horticultural Equipment and Accessories, with especially long-term business link ages in Southeast Asian regions. With the acquisition of distributorship and dealership of premium brands from USA, Germany, Sweden, Japan and Taiwan, we have established ourselves as an integrated solutions provider that cater to the diverse needs of the Landscape, Pest Management and Cleaning Industry. In additional to equipment sales, we also provide after-sales service, product training as well as repair and maintenance services.

Job Description

• Perform Pre-Delivery Inspection and assembly works; repair, service and test machine/engine as per work instructions.

• Assist the Senior Technician in repair, overhaul, reconditioning, testing and troubleshooting of machines, engines, ride on mower and assemblies according to manufacturer’s specifications and report any discrepancies to superior.

• Generate service reports for repairs per work instructions.

• Perform on-site repairs at customer sites where necessary.

• Perform good housekeeping, maintain cleanliness and upkeep of work area to ensure a neat, clean and safe work environment.

Requirements

• Possess a minimum GCE ‘N’ Level Certificate and NTC2/3 certification

• Has at least 1 to 2 years of relevant experience in automotive industry or mechanical repair

• Electronics / Electrical works (circuit boards, wiring / cabling) experience

• Possess basic computer literacy (MS word, excel)

• Able to carry heavy load up to 15kg

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities:

• Manage digital platforms for community health.
• Develop youth engagement strategies and execute awareness programs.
• Create and implement partnership and outreach strategies, fostering collaborations.
• Support outreach efforts, community talks, and other engagement events.
• Ensure adherence to official guidelines in procurement and partnerships.
• Draft reports and project updates for management and stakeholders.
• Write annual reports for campaigns.
• Handle event registrations and inquiries via phone calls.
• Conduct assessments and evaluations after events.

Requirements:

• Min. Degree in Marketing / Business Management
• Min 3 years exp in partnerships and outreach

Working hours: Mon to Fri - office hours

Location: Outram

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Plan and execute charity fundraising strategies.
• Mentor and recruit Charity Ambassadors.
• Help manage third-party fundraising events, including paperwork and communication.
• Guide students in fundraising
• Support major events like Race Against Cancer, Relay for Life, Charity Golf, or Charity Gala Dinner.
• Ensure compliance with data protection laws for third-party information.
• Handle administrative tasks like purchasing and reporting.
• Manage donation collection and distribution.
• Place NETs QR code stickers in approved locations.
• Assist with online donation portals.

Qualifications and Experience:

• Degree in marketing or business management.
• At least 2 years of experience in events and fundraising.
• Knowledge of online marketing tools.
• Understanding of data protection laws (PDPA).
• Familiarity with Charities Act and IPC regulations.
• Understanding of Fundraising Regulations.
• Strong English writing skills.

Keywords: Fundraising, charity event, donor relation

Working Location: Outram

Working Hours : Mon - Fri , Office Hours

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Overall job objectives

• Responsible in supporting and assist the laboratory in the various areas of customer service and coordination with all related parties to meet customers expectation and needs

Core responsibilities

• Handle customer enquiries received via telephone and email, deliver customer satisfaction through excellent service quality.
• Communicate with laboratory staff on sample handling and test requirements. Assist in input customer and testing information into Test Report.
• Received test samples from customers and mark in samples on time to meet customer expected testing turn time.
• Deal with all instructions, queries and service requests promptly, accurately and within company specified time frames.
• Perform any other responsibilities as assigned by Superior

You will be a good match if you are:

• Results and service-oriented individual who possess initiative and excellent communication and listening skills
• Proactive team player with ability to work independently in challenging projects and timelines
• Enthusiastic and resourceful with a "can-do" attitude
• Immediate availability will be added advantageous

Job Responsibilities:

• Handle vehicle sales (NEW AND USED BIKES)
• Handle short-term and long-term rental activities including handing / taking over bikes for QC checks, photo taking of vehicle conditions, etc…
• Attend the handing over process of bikes to customers.
• Follow up on production / new vehicle preparation activities
• Any other ad-hoc duties assigned by the Manager.

Requirements:

• Preferably have Class 2B license
• Basic experience / knowledge in motorcycle accessories
• Customer-oriented / outgoing personality
• Team player

Looking for candidates available to work on weekdays and Saturdays

Job Types: Full-time, Permanent

Pay: $1,800.00 - $4,500.00 per month

Benefits:

• Cell phone reimbursement
• Company car
• Employee discount
• Flexible schedule
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Commission pay

Experience:

• Sales: 1 year (Preferred)

• Ensure seamless and smooth check in/out of guests/members.
• Collect payment.
• Compile and tally cash collected against revenue collection report at the end of the day.
• Handle telephone/walk-in enquiries regarding bookings and reservations for rooms.
• Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay.
• Generate daily check-in lists for security & housekeeping info.
• Ensure adequate supply of stationeries for smooth daily operations.
• Submit monthly photocopier meter record.
• Raise billing requests as and when required.
• Record, compile and follow-up on lost and found item.

Job Requirements:

• ‘N’ level & above with 1-2 years of relevant experience.

Interested applicants, please email us your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan/ R1108310

Role: Customer Representative (Branch)

Duration: 12 months contract, renewable based on client / performance

Location: Multiple Locations , Singapore

Customer

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers’ enquiries and ensure service delivery standards are met in achieving total customer satisfaction
• Prospect and introduce customers to the Bank’s products and services
• Educate and migrate customers to use digital platform
• Manage customer wait time and service level.
• Manage customer negative impact and complaints

Operations& Financial

• Perform all banking activities in accordance with the Bank’s regulatory requirement
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed

Requirements

• Highly adaptable, ability to deal with ambiguity.
• Experience in delivering excellent customer journeys and digital features (e.g. Branch Connect)
• Adapt at use of data to drive productivity and performance

Job Description:

As the Escalation and Expert Center Specialist,and with a wealth of Waters scientific instrumentation technical knowledge, you will act as a liaison, provide product/services information and resolve any emerging problems that our customers might face; they embody the Waters corporate identity in appearance, demeanor, values and ethics. Escalation and Expert Centre personnel are key organizational people who help our customers in resolving any issues as quickly and efficiently as possible. They have a strong positive influence on our internal and external customers and provide an exceptional customer experience to them at every touch point. Specifically, to our external customers they deliver fast solutions even to complicated problems and in many cases with their strong ability and capabilities without dispatching an engineer to site.

Internally the role has a knowledge sharing scope to influence and motivate teams of engineers in delivering world class service to our customers. Field-based support teams will revert to our Expert Centre colleagues in difficult Technical situations (escalations) who in turn will liaise with multiple stakeholders within the Waters organization to ensure customer and staff success. The teams function and its’ people’s goal is to ensure excellent service standards, respond efficiently to direct and indirect customer inquiries and maintain the highest levels of customer relationships and satisfaction leading to an overall differentiated Customer Experience.

Job Requirements:

• Manage Level 2 Hardware Escalations from entire APAC region.
• Manage incoming Web Requests, email and phone lines for technical queries.
• Manage the customer journey from the logging of a corrective call to successful completion, setting expectations and delivering an exceptional customer experience throughout.
• Work in partnership with Waters field service engineers and Waters support teams to quickly resolve customer issues and maximise customer satisfaction.
• Quick and effective resolution of customers queries resolving the maximum possible number of customer issues remotely.
• Actively participate in Waters Internal Escalation calls and meetings, keeping customers well informed of progress.
• Utilise, promote and contribute to Waters tools, such a Waters Knowledge Base and ‘How to Video’s’.
• Provide customers with high quality technical advice and direction, working closely and acting as a point person with Waters Global Service Support [GSS].
• Practice commercial awareness to position billable and plan solutions to our customer to drive their success.
• Carry out site work such as PM visits installations, support and product training sessions to maintain Skill Sets.
• Maintain Customer call tracking database in accordance with Company Policy.
• Drive internal and Customer KPI's to best in class standard.
• 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, Waters product suite experience REQUIRED (LC, LC/MS, HPLC/UPLC, Informatics).

Key Responsibilities:

• Lead and manage a team of customer service representatives to provide exceptional customer service through multiple channels (phone, email, chat, etc.)
• Develop and implement customer service strategies to improve customer satisfaction, loyalty, and retention
• Analyze customer feedback and data to identify areas for improvement and implement changes accordingly
• Collaborate with other departments (Operations, Sales, Finance) to resolve complex customer issues
• Ensure compliance with company policies and procedures
• Develop and maintain relationships with key customers to ensure high levels of satisfaction
• Identify opportunities for upselling and cross-selling services to customers
• Conduct regular performance reviews with team members and provide coaching and training as needed
• Develop and manage budgets for customer service operations
• Stay up-to-date with industry trends and best practices in customer service

Requirements:

• Bachelor's degree in Business Administration, Marketing, Economics or related field
• At least 4 years of experience in a customer-facing role, preferably in the shipping industry
• Proven track record of success in leading a team and improving customer satisfaction
• Excellent communication, leadership, and problem-solving skills
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM systems (Salesforce.com)
• Excellent organizational and time management skills