Job Description:

• Responding to customer inquiries via phone, email, or chat regarding products, services, pricing, and orders.
• Assisting customers with placing orders, providing product recommendations, and guiding them through the purchasing process.
• Assisting with sales administration tasks such as preparing quotations, processing orders, and coordinating deliveries.
• Addressing customer complaints, concerns, or issues promptly and professionally, striving to achieve satisfactory resolutions.
• Following up on sales leads generated through various channels to nurture relationships and convert leads into sales opportunities.
• Providing feedback to the sales team regarding customer interactions and opportunities for improvement.
• Generating reports and analyses from customer data to identify trends, opportunities,
• Collecting customer feedback and insights to inform marketing strategies and improve customer engagement.
• Following up with customers to ensure their satisfaction with products or services and address any post-purchase issues.

Requirements:

• Minimum Diploma
• Minimum 1 year of customer service experience
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareerFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability
2) Current/ Expected salary
3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified.

Our Client is a leader in the Environmental industry in Singapore. Due to their current expansion plan, they are looking for a Finance Controller to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Manage cash flow, including optimization, forecasting, expense management, debt management, collection, budgeting, consolidation, and P&L forecast.
• Responsible for funds in banks for unexpected expenses, procurement activities and operations.
• Develop risk management/control strategy for the Group and handle monthly group consolidation and results analysis.
• Responsible for implementation of financial strategies, including risk minimization and cost enhancement.
• Oversee and manage financial reports, audits, and tax matters and prepare financial metrics based on P&L.
• Provide ROI analysis for overseas investments and advice on investment decisions.
• Oversee finance team, such as performance management and team bonding.
• Provide leadership and guidance, fostering a culture of improvement and accountability.
• Lead financial projects to optimize production and cash flow.
• Develop and maintain ERP and MIS projects.
• Improve internal controls and ensure compliance with regulations.
• Analys and recommend maximizing returns on excess funds.
• Responsible for financial performance and provide insights and recommendations.
• Maintain good relationships with bankers and liquidity providers.
• Perform ad-hoc duties related to the Company’s business activities.

Requirement

• Min Degree in Finance, Accounting, or a related field or CPA
• Min 5 years of relevant experience in manufacturing industry
• Strong experience in FP&A, internal controls, risk management, and regulatory compliance.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

We are looking for Contract Customer Service and Order Processing Agent to work in reputable Chemical MNC!

Job Description

· Process customer orders/enquiries daily by Email, fax, or phone call.

· Coordinate and correspond to customer/sales on the sales order status.

· Coordinate with internal department to ensure smooth deliveries and resolve arising issues in a timely manner.

· Handle export shipments for intercompany and direct overseas customers.

· Prepare the shipping document for local and export shipment.

· Support in investigations of internal / external complains to identify root cause and provide solutions.

· Ensure hazardous substance license from local customers are valid

· Ad-hoc duties assigned by supervisor.

Requirements:

· At least a Diploma in any discipline with 3 years of relevant experience.

· Logistics knowledge and understanding import/export preferred.

· Proficient in SAP

· Handling chemicals documentations and deliveries.

· Able to work in a fast pace environment.

· High level of problem-solving skills; Organized, Quality / Meticulous.

· Team player with strong interpersonal and multi-tasking skills that can complete tasks with proper time management.

Apply now by sending your resume to: [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap Yong Qi | R24121217|EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Customer Service Executive [Freight Forwarding]

Working Days: Mon-Fri 9am – 6pm / Sat alternative 9am – 1pm

Working Location: Vision Exchange (Jurong East)

Salary: $2800 – $3000

Job Descriptions:

• Handle customers’ shipments.
• Co-ordinate & Liaise with vendors between customers and transporters, warehouse etc
• Provide support to sale department
• Assist in documentation
• Assist in invoicing

Job Requirements:

• With relevant working experience is preferred.
• With Diploma in Logistic / relevant discipline is preferred.
• Training provided

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Customer Service Executive

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Far East Service Centre Pte. Ltd.

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop service platform.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

Performance bonus

Job Description

· Cold call people using a given phone directory to sell products or solicit donations.

· Answer incoming calls from prospective customers.

· Use scripts to provide information about product’s features, prices etc. and present their benefits.

· Ask pertinent questions to understand the customer’s requirements.

· Persuade the customer to buy by demonstrating how merchandise or services meet their needs.

· Record the customer’s personal information accurately in a computer system.

· Go the “extra mile” to facilitate future sales.

· Keep records of calls and sales and record useful information.

The Ideal Candidate

• At least 2-year related experience as telemarketer or similar sales/customer service role.
• Skilled in negotiation.
• Persistent and results oriented.
• Excellent communication and presentation skills
• Patient and able to handle customer rejection.
• Ability to multi-task and work under timeline.
• Proficient in English and Mandarin.
• Familiar with MS Office application, Word, Excel.
• Candidates who are able to start immediately or within short notice will be advantageous.

Job Description:

• Customer Support : Serve as the main point of contact for our customers, handling inbound calls, emails, and messages promptly and professionally. Address customer inquiries, requests, and complaints in a friendly and helpful manner, striving to provide effective solutions and ensure customer satisfaction.
• Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
• Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
• Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
• Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
• Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.

Requirements:

• Good verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Proficiency in using ERP software and other relevant tools.
• Knowledge of fresh flowers, floral industry, or horticulture is advantageous.
• Flexibility to work occasional weekends or extended hours during peak seasons.

• Respond to customers’ claims in a timely and professional manner
• Collaborate with internal teams to ensure smooth service delivery and customer satisfaction
• Develop and maintain strong relationship with customers
• Negotiate with suppliers to optimize terms and ensure timely delivery, cost efficiency, and service quality
• Manage claim list and report to management regularly
• Liaise with ship agent for smooth ship attendance.

Requirements:

• Diploma or Degree in marine engineering or related field.
• Experience in handling marine spare parts.
• Occasionally business trips required.
• Proficiency in written and spoken English & computer skills in MS Office
• Good understanding of supply chain Incoterms.

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements

You have:

• 2 years of relevant work experience preferably in the hospitality industry
• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Field Service Engineer

We are looking for experienced full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3-5 years of IT deskside support experiences.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Job Description:

· Provide introductory information about the company and its products and services to new customers

· Respond to customer inquiries

· Advise customers on products or services to best suit their specific requirements

· Prepare quotations and follow up with customers for their acceptance.

· Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.

· Prepare delivery orders and other relevant documents.

· Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.

· Resolve customers’ concerns, if any.

· Build and maintain long term business relationship with new and existing customers

Requirements:

· Minimally 2 years of working experience

· Prior customer service or sales coordinator experience will be an advantage

· Prefer some one with prior working experience in logistics industry

· Friendly and welcoming disposition

· Has initiative, independent and able to work in dynamic environment

· Good command of written and verbal English

· Excellent organizational and multitasking skills

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

OVERALL JOB RESPONSIBILITY

• To engage customers and/or caregivers to identify their needs and provide them with relevant information and signpost them to the appropriate parties for support
• To provide administrative support for the operations of the Governance and Service Excellence Division

DUTIES & RESPONSIBILITIES

• Provide information to persons with disabilities, caregivers and other persons visiting the Information and Career Centre of the Enabling Village
• Attend to enquiries relating to SG Enable and other schemes and services
• Support Business Units in first-level screening of application for SG Enable’s schemes and services
• Conduct first level assessment of client’s needs before referring them to the relevant parties for assistance.
• Document the details of enquiries received and advice given
• Assist in compiling the monthly reports for enquiries received by the Information and Career Centre
• Man the inbox for the Information and Career Centre
• Assist in record keeping and archiving
• Assist in updating the escalation list for the points of contact in Business units (BU) for public enquiries
• Follow up with Business Units to close outstanding enquiries
• Provide support for division’s initiatives and events as necessary
• Any other duties highlighted by the Company

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Diploma in any discipline
• Able to use MS Office applications
• Customer service experience
• Good communication skills
• Confident in interacting with different stakeholders
• Meticulous
• Mature and able to work independently and in a team
• Service-oriented

This position will be on 1-Year contract in the first instance, subject to renewal or conversion to permanent position.

Send your resume to us via email at [email protected] .

Please state in your detailed resume your :

• current and expected salaries and annual package
• reason for leaving your current employment (if applicable)

We regret that only shortlisted candidates will be informed.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. Our product engineering team is responsible for building an e-commerce ecosystem that is innovative, secure and intuitive for our users. We are looking for passionate and talented people to join us as we drive the future of e-commerce here at TikTok.

The team is responsible for developing all of TTS South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel. You'll be tasked with creating a Global E-Commerce Shopping Platform, collaborating closely with engineers around the globe.

Responsibilities

- Provide technical leadership and build high performing teams within your organisation, including mentoring team members and providing technical support for engineers on the team.

- Collaborate with Product Managers, Designers, and other disciplines to develop all of TTS South East Asia businesses on TikTok.

- Be responsible for developing all of South East Asia businesses - which will involve exciting projects covering user growth, homepage, discovery channel, page build system etc.

- Oversee the acquisition and development of software systems in organisational units.

- Monitor the results and quality of the different software solutions and projects implemented in the organisation.

- Oversee the development of Proof-of-Concept/ solutions and provide technical expertise on the development of software and platform features, ensuring that appropriate security and risk factors are considered.

Qualifications

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- At least 2+ years of experience managing or tech-leading a software engineering team.

- Candidate should have at least 5 years of experience in web frontend development.

- Proven experience with JavaScript/HTML/CSS, React/Vue/Angular.

- Proven experience in solving browser compatibility issues and optimizing front-end performance.

- Proven experience in understanding of business, technical abstraction and system module design.

- Large-scale website architecture experience.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client is in the aerospace and aviation industry. They are looking for a Customer Account Representative to assist their sales team for the next phase of their business. They are located in the East - easily accessible.

Responsibilities:

• Prepare written quotations for stock and non-stock items according to guidelines.
• Resolve customer claims and support Accounts Receivable with cash collection.
• Maintain professional relationships with customers, focusing on service excellence and timely responses.
• Influence pricing, freight, and terms the comapnies' guidelines.
• Drive revenue through persuasive communication during inbound and outbound calls.
• Collaborate with Purchasing on inventory purchases for major customers.

Requirements:

• Minimum of 2-4 years of relevant work experience
• Diploma in business or any related field
• Proficient in using MS Office applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Personnel No: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Job Description

·Communicate with customers via phone, email, mail or personally.

.To provide assistance over the phone or first-level remote support, otherwise, transfer/ convey the customer’s problems and requirements to the Support Team precisely and clearly, so that issues can be handled smoothly.

·Monitor and follow up on the pending problem issue, and alert the Support Team when necessary to ensure that the issue is resolved effectively within a reasonable time and customer satisfaction can be maximized.

·Arrange for hardware and delivery for support services.

·Ensure that services rendered are accurately invoiced by ensuring Delivery Orders, Support Service Forms, or other relevant documents are raised and channeled to the Finance Team for invoicing.

·Record customer’s problem and service requirements with our products and services

.Investigate and resolve customer queries

·Collect all information needed to prepare the Quotation.

.Follow up on maintenance contract renewal

·Generate accurate and send out invoices on time

·Coordinate marketing activities

.Maintain up-to-date billing system & Customer detail.

·Maintain accurate prospects and client records for sales opportunities.

·Compile & prepare Monthly service Summary & other relevant reports.

·Post-sale admin duties

·Perform any other ad-hoc duties as assigned.

Requirements

· Minimum O-level

· Strong written and verbal in English and Mandarin. (to liaise with English or Mandarin-speaking clients and associates)

· Minimum 1-year working experience

.Strong communication skills both written and verbal

.Proficiency in Microsoft Word and Excel

.Good interpersonal skills

.Ability to work in a team and call clients

.Pleasant, positive, and willing to learn

Overall Purpose

We are looking for passionate individuals committed to the cause of enabling socially disadvantage low-income families and communities realise their aspirations of getting out of the poverty cycle.

Responsibilities:

• Work collaboratively with community partners and government agencies to enable a safe and caring environment for children and adults we serve in the community.
• Provide casework intervention, counselling and information to families, and supervision to the social work team.

Requirements:

• Believe that people and communities have intrinsic strengths and resources that can be harnessed for the betterment of family and community life.
• Knowledge and experience with social work interventions, social policies, and community engagement
• Degree or Post Graduate Diploma in Social Work or related disciplines from recognised universities
• Accredited Social Worker
• Preferably with at least 2 years of relevant social work experience.
• Strong analytical, writing, communication, and interpersonal skills

Responsibilities:

• Provide technical support to customers regarding medical imaging systems.
• Diagnose and troubleshoot issues with medical imaging equipment.
• Collaborate with cross-functional teams to develop and implement solutions to customer problems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Provide training and guidance to customers on the operation and maintenance of medical imaging systems.
• Assist in the installation and configuration of medical imaging equipment.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Min Diploma in Mechanical / Electrical Engineering or its equivalent
• At least 1 year related working experience in Medical / Healthcare /
• Laboratory/medical imaging product is a plus
• Able to commit standby and travel if required.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we

may collect, use or disclose your personal information for purpose in connection with the services

provided by us.

Role purpose

As a Senior Customer Success Specialist, you will cultivate and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction, facilitating the delivery of customers desired business outcomes, leading to strong renewals, retention and growth opportunities. You will work closely with our customers alongside sales, service delivery, PMO, product management and Finance teams to ensure our services are delivered successfully and promote the product adoption and the effective use of products.

What will you do?

• Develop customer success plans (mutually agreed with customer) and monitor/report performance
• Monitor and report customer health and develop plans for improvements where risks/issues are identified
• Build relationships with assigned customers, help them with issues and continually delight them with a positive, customer centric attitude.
• Work closely with customers to ensure that they are finding value in our products and services.
• Collaborate with internal teams to facilitate early increased adoption and maximum product usage
• Be a customer advocate, capturing customer feedback, reporting requests to respective teams and identifying opportunities for improvements
• Collaborate with internal stakeholders for the delivery of high quality service and system/application performance; ensuring future demand from growth and projects is understood and factored into capacity plans
• During onboarding, ensure that customers are properly trained and educated on product usage; so their adoption time is minimized
• Be the voice of the customers in the company, providing the suitable balance between the customer’s requests and the company’s vision.

What do you need to know?

• Establish effective collaborative relations with other departments within the business unit or external organizations.
• Excellent communication skills with the ability to make compelling presentations to an audience of diverse and senior business stakeholders
• Understanding of complex and lengthy sales cycles and how to create achievable milestones and deliver meticulous follow-up
• Must be strategic, flexible, tenacious and results-oriented
• Fluent in English
• Experience in the Airline industry is preferred

What do we offer?

• Open culture and challenging opportunity to satisfy intellectual needs
• Flexible working hours
• Smart working: hybrid remote/office working environment
• Work-life balance
• Excellent, dynamic and multicultural environment

Job Description

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.

Primary Function:

• The Area Field Service Manager is responsible to manage daily field service operations for Molecular Diagnostics in the assigned region, in alignment with country commercial operations.
• Lead a team of field service engineers and / or team leaders and provide exceptional customer service in a technical service environment.
• Focus on management and continuously improve the quality-of-service delivery in direct sales and / or partners countries, including service business reviews and the implementation of development plans.
• Involved in the implementation of engineering service - related projects in the assigned region.

Major Responsibilities:

• Manages day-to-day service operations in direct sales countries, based on customer requirements and resources.
• Liaise with distributor, customer technical teams, as well as cross functional partners (Marketing, Commercial, Logistic, Quality, Regulatory) to ensure smooth business operations.
• Manages distributor and direct service teams on key performance indicators, development, and implementation of service quality improvement plans.
• Develop and maintain relationships with new and existing customers / distributors by negotiating and securing service contracts for labor and comprehensive maintenance packages.
• Plan and oversee service governance and compliance activities across service, escalating issues to the senior management and ensuring organizational learnings are implemented within country / countries to mitigate risks and drive continuous improvement.
• Monitor country level service performance using relevant data / dashboards, share insights regularly with stakeholders and use to adapt strategic priorities in business collaboration.
• Responsible for engineering service-related projects that vary in size and complexity in line with the corporate strategy by taking a leading role in ensuring service readiness in the respective country / countries to ensure both business objectives are achieved.
• Supervise activities between internal and external resources and facilitate smooth workflow for service delivery technical operations.
• Formulate, monitor, and continuously improve service support policies, procedures, and processes in line with the Global Service Support strategy and the business needs to ensure the future growth of the service business opportunities within country / countries.
• Plan, track and monitor the tasks (installation, preventative maintenance, technical service bulletin, instrument service advisory) assigned to the FSE / team leader. Review with them to ensure that all tasks and deliverables meet quality, ISO requirements and service levels.
• Responsible for resource forecasting and planning, revenue, and cost targets for service (P&L).
• Prepare and manage budgets and monitor appropriate cost information from relevant financial systems. Focus on minimizing discretionary spend and ensure proactive control of costs.
• Monitor and improve team performance, providing leadership, coaching, and performance management.
• Lead and manage teams to ensure everyone’s potential is fully developed and inspire a culture that ensures the delivery of business outputs.
• Through utilization of productivity reports and effective performance management, manage the behaviors and performance of team members, where appropriate ensuring that all concerns are managed in accordance with relevant Company procedures.
• Keep up with a high level of technical knowledge to be able to manage the FSEs.
• Promote and drive exemplary health and safety culture and performance to ensure safe and efficient delivery of all works associated with the overall district delivery plan.
• Maintain a repair parts inventory and provide input on parts usage related to failures.

Requirements:

• Bachelor's Degree in Mechanical, Electrical or Biomedical Engineering/Life Science
• Minimum 7 years relevant experience in field service, preferably in the Diagnostics/Medical Devices/Healthcare field.
• Minimum 3 years of proven people management experience
• Knowledge of regulations and standards affecting IVDs and Biologics.
• Have an ability to troubleshoot and repair electromechanical instrument systems.
• Ability to understand and troubleshoot software-based PC programs.
• Ability to operate laboratory instrumentation including multi-meters, and data acquisition equipment.
• Understanding the fabrication of parts, electromechanical motion control, and mechanical alignment is essential.
• Comprehend, understand, and maintain quality compliance initiatives and procedures that are used within the organization.
• Ability to manage a team of engineers and build an environment for collective success.
• Excellent communication skills – including both verbal and written.
• Project management experience is preferred

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

1. Entry level - $2,000
2. Experienced - $2,050 - $2,300
3. Shift Pattern: 7.30am to 5pm / 1pm to 10.30pm / 10.30pm to 8am
4. 2nd shift $6 & night shift $23
5. Under roster. Overtime payable if scheduled to work on Off/Rest/ PH

Responsibilities

• Provide timely response from customers/users and dispatch calls to the Assistant Lift Specialists.
• Assist Lift Specialists with building specification, location and related information in despatch system
• Monitor and close out all calls based on set-status reports from the field.
• Collect and summarize reports.

Requirements

• Min Secondary level.
• Good phone and communication skills.
• Able to work on rotating shifts.
• Able to commit working on weekends and Public Holiday.

Interested applicants, send in your updated resume by clicking “Apply Now”.

Lin Weikang

Registration Number: R21102570

Workstone Pte Ltd

EA License Number: 19C9998

Job brief

We are looking for a Project & Service Engineer to be responsible for all engineering and technical disciplines that Fire Alarm System projects and servicing are involved. You will schedule, plan, forecast, resource and manage all the technical activities aiming at assuring project accuracy and quality from conception to completion.

Responsibilities

• Assist project managers in developing objectives, performance standards, and procedures
• Monitor project performance through appropriate testing protocols
• Update all stakeholders on the ongoing development of the project
• Inform project managers about the progress, plans, and problems that can affect performance
• Ensure adherence to budget, schedule, and other set project guidelines
• Troubleshoot problems and find solutions to issues as they arise
• Review engineering tasks and make corrections where necessary

Requirements and skills

• Proven working experience as a Project Engineer
• Knowledgeable in Electrical or Fire Alarm Systems
• Ability to work with multiple discipline projects
• Project management and supervision skills
• Decision-making ability and leadership skills
• Time management and organization skills

Working Hours:

Monday to Friday, 8.30AM to 6PM

Saturdays: 8.30AM to 1PM

Salary: S$2,800 - S$3,000

Job Description:

• Process sales quotations from Materials Planners to generate Sales Orders, Delivery Orders, and Invoices, ensuring adherence to process flow requirements.

• Coordinate with Materials Planners and customers to address incomplete information or documentation promptly.

• Conduct necessary inventory and payment record checks before order processing to maintain accuracy.

• Follow up with customers on payment matters, ensuring adherence to sales terms and timely collection.

• Address customer inquiries regarding sales order and delivery order status promptly and effectively.

• Represent the Company professionally in all customer interactions and external communications.

• Respond promptly to requests from internal and external stakeholders.

• Support cataloguing and maintenance of the Samples library as needed.

Requirement:

• Basic accounting knowledge and previous experience with SAP system preferred.

• 1 year of experience in a related field.

• Strong interpersonal and communication skills.

• Attention to detail is essential.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd | EA License No. 20C0270

TEY WEI JIAN | EA Registration No. R24120855

This is a 12 months contract assigned to our clients

Work Location: Suntec

Salary Range : $2,500-$2,800

Singaporean Only

Shift Work Schedule

1. Comfortable with rotational shift and night shift

2. 44 hours per week (5.5 days of work)

3. Mon-Sun (including public holiday)

Job Description

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Required

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (can handle at least 30 calls per day)