JOB RESPONSIBILITIES:

• Customer service according to procedures and standards.
• Assisting and ensure a smooth daily service operations (opening and closing of outlet, taking orders, table setting, cleaning outlet etc.)
• To ensure that all pre-opening duties are completed on daily basis.
• Basic cashiering duties.
• To provide service according to procedures and standards established by the F&B department.
• To handle the beverages.
• To be familiar with all items on the menu. In this respect, you must have knowledge of all recipes, drink list, wine list and methods of preparation and preparation time.
• To recommend and promote all items on the menu or specials to guests.
• To handle guest complaints and feedbacks effectively and communicate to the immediate supervisor for follow up.
• To maintain a high standard of personal hygiene, appearance and deportment at all times.
• To clean up section area after service and maintain cleanliness of the area.
• Coordinate with the stewards, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
• Help other areas of the restaurant such as answering telephones and completing financial transactions.
• Maintains the table culture and ambience at all times.
• To perform other related duties as required by the manager.
  
  Requirements:
• No Experience Needed, training will be provided.
• Ability to communicate effectively in English.
• Personable, charming and outgoing personality, with a strong service-attitude.
• 5 days work week

The area of responsibility includes Installation, commissioning, maintenance repair and Calibration of our Thermal Spray Systems at our APAC customers.

• Installation of OM Products
• Equipment / Operator Training
• Systems and Components Repair
• Service Projects preparation and management
• Calibration of Equipment
• Customer Technical Support

Requirement:

• Min Diploma in Electronic/Electrical/Mechatronic or relevant engineering field.
• Calibration - Able to perform Systems Calibration of All Machine type including legacy product.
• Installation - Able to perform System Installation independently and within time frame.
• Troubleshooting - Able to Diagnose Customer's machine fault/issue in an effective manner.
• Able to travell oversea (ASEAN country) 5 – 6 times a year, stay 1-2 weeks depend on job requirements.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Ding Xin Er

EA Personnel Reg No: R22106669

We are looking for a dynamic and dedicated individual to join our team as a Customer Relations Officer. If you possess a passion for providing exceptional customer service and thrive in a growing environment, this is the perfect opportunity for you!

✅ Job Requirements:

Bilingual (written & spoken)

Strong Communication Skills

Interpersonal Skills

Receptive Listening Skills

Excellent Customer Service Skills

6 Days Work Week

Able to Work Retail Hours

Uniform (Provided)

✅ Job Responsibilities:

Handling Patients' Enquiries

Front Desk Receptionist Duties

In-house Interaction & Resolution

Understanding Customer Needs

Internal Communication

Investigating Case Scenarios

Public Relations

We are seeking individuals with the following traits:

Outgoing Personality

Team Player

Initiative

Clear Communication

Friendly Attitude

Strong Time Management

Organized

If you believe you meet the above criteria and are excited about joining a team that values collaboration and customer satisfaction, we WELCOME you to be part of our dynamic work environment!

Please send your CV to [email protected] for consideration. Thank you very much.

We are looking for a dynamic and dedicated individual to join our team as a Customer Relations Officer. If you possess a passion for providing exceptional customer service and thrive in a growing environment, this is the perfect opportunity for you!

✅ Job Requirements:

Bilingual (written & spoken)

Strong Communication Skills

Interpersonal Skills

Receptive Listening Skills

Excellent Customer Service Skills

6 Days Work Week

Able to Work Retail Hours

Uniform (Provided)

✅ Job Responsibilities:

Handling Patients' Enquiries

Front Desk Receptionist Duties

In-house Interaction & Resolution

Understanding Customer Needs

Internal Communication

Investigating Case Scenarios

Public Relations

We are seeking individuals with the following traits:

Outgoing Personality

Team Player

Initiative

Clear Communication

Friendly Attitude

Strong Time Management

Organized

If you believe you meet the above criteria and are excited about joining a team that values collaboration and customer satisfaction, we WELCOME you to be part of our dynamic work environment!

Please send your CV to [email protected] for consideration. Thank you very much.

About PebbleRoad

PebbleRoad is a Singapore-based strategy, design, and innovation practice. We help organisations on their digital transformation journey by aligning their strategic vision, creating digital experiences, and building internal capabilities.

We started our practice in 2004 with one objective: do impactful work.

We work with clients such as DBS (Singapore), Digi (Malaysia), Sinar Mas (Indonesia), ADB (Philippines), CLP (Hong Kong) and many government agencies in Singapore.

PebbleRoad is a remote-first company. Yes, we have an office in Singapore, but it is used for reading books, team meetings, client meetings and celebrations.

In addition to our work-from-anywhere culture, we adopt a horizontal structure that emphasises self-management, flexibility, and growth. You can also read more about our culture on our LinkedIn page.

Our work

We design and build human-centred, modern digital services.

We excel in 3 areas:

1. Business: We are focused on creating value. We engage business leaders on productivity, customer satisfaction, operational excellence and workplace culture.
2. Design: We are design-led. We approach problems from an outside-in perspective, engage various stakeholders, test ideas and build prototypes.
3. Technology: We build digital services using a modern tech stack that includes low-code tools, AI/ML and APIs. And yes, we use Scrum as our development methodology.

We assign a team to each project (an engagement). Every team is cross-functional and dedicated. The team roles include Engagement Directors, Product Owners, Product Designers, Service Designers, Content Strategists, UX Researchers and Engineers. These engagements may last between 3 to 18 months or more.

As a Service Designer, you will be a key member of the team helping to shape digital products and services.

A typical engagement that you will lead might go like this:

• Prepare your team for the assignment
• Build rapport with the client team
• Understand the problem space by undertaking primary or secondary research
• Define the specific yet aspirational problem statement that everyone agrees on
• Explore the solution space and identify possible solutions
• Work with backend systems integrators to build and implement the solution
• Ensure that the client has the clarity, confidence and capability to own the solution

Responsibilities

Your responsibilities are:

• Collaborate with clients to understand their business goals, customer needs, and the challenges they face in delivering digital services.
• Partner with clients to map out current service experiences and identify areas for improvement and innovation.
• Design and deliver high-quality service design artefacts, including personas, journey maps, and service blueprints, that guide the development of digital products.
• Utilise Business Process Model and Notation (BPMN) to design and document complex service processes, ensuring clarity and alignment across all stakeholders.
• Collaborate with data architects and analysts to design data flows and structures that enable seamless service delivery and integration with existing systems.
• Use AI technologies to personalise customer interactions, automate routine tasks, and predict customer needs based on behavioural data.
• Work closely with IT and engineering teams to ensure service designs are technically feasible, scalable, and aligned with the client’s digital architecture.
• Define and implement key performance indicators (KPIs) and metrics to measure the success and efficiency of digital service delivery.
• Establish and maintain governance frameworks that ensure the consistent and effective delivery of digital services across all client projects.

Requirements

We’re looking for someone who:

• Has a Masters Degree in Service Design or a related field
• Has 5+ years of experience leading service design and delivery in enterprise settings
• Is passionate about owning team and customer success

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a efficient commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

2. Technical Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing, or technical account management, preferably within the payment services industry, eCommerce marketplaces, or technology sector.
• Demonstrated understanding of payment processing systems, online marketplaces, and related regulatory environments, with the ability to discuss technical aspects and integrations.
• Excellent organizational skills with the ability to manage multiple priorities, technical projects, and deadlines.

3. Performance and Results Orientation:

• Focus on achieving business targets and delivering measurable results through effective technical customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations, drive customer loyalty, and provide technical solutions that align with client needs.

4. Technical Communication and Relationship Building Skills:

• Excellent verbal and written communication abilities, with emphasis on translating technical concepts into clear, client-friendly manner..
• Proven ability to establish and nurture good rapport with clients, building trust and fostering long-term partnerships, particularly in technical engagements.
• Ability to collaboratively in a fast-paced, cross-functional environment, liaising between technical teams and customers.

5. Technical Adaptability and Learning Attitude:

• Demonstrated adaptability to evolving technologies and a keen willingness to learn new technical skills to stay ahead in a rapidly changing industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative, technically sound solutions.

• MNC
• Location : Tuas West (transport provided in West)
• AWS & Variable Bonus provided

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers.
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

About C.O.T.U:

C.O.T.U (Centre Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.

Role Overview:

The Guest Service Representative is responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.

Key Responsibilities:

• Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
• Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
• Guest Inquiries and Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
• Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
• Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
• Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
• Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
• Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
• Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.

Requirements:

• Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, or hospitality setting.
• Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests.
• Communication: Strong verbal communication skills to interact effectively with guests, service staff, and management.
• Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome.
• Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.
• Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests.
• Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management.

Perks:

• Career Growth Opportunities
• Attractive Salary package
• Company Performance Incentives (quarterly)
• Outpatient & Hospitalisation benefits
• Staff meals & late night transport
• Staff discount across all venues
• Birthday Treat (Ang pow+ Extra day off)

If you're someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey!

Job Description

• Greet guests warmly, guide them through our menu, explain options, and provide recommendations.
• Accurately take orders, ensuring special requests are communicated to the kitchen.
• Deliver food and beverages to tables in a timely manner, ensuring correct presentation and temperature.
• Assist guests with any questions they have about the food and services.
• Maintain cleanliness and organization of the dining area, including preparing, clearing and resetting tables.
• Work closely with kitchen staff and other service workers to ensure a seamless dining experience.
• Process payments and handle cash transactions accurately.
• Address and resolve guest complaints or issues promptly and professionally
• Any other duties assigned by the supervisor

Requirements

• No expereicne required, training will be provided
• Communication and interpersonal skills
• Ability to speak both English and Chinese to communicate with our primary customers
• Team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends, public holidays, and rotating shifts

Benefits

• Flexible schdule (5 days, 5.5 days, 6 days, weekends, 3-day shift)
• Medical Benefits
• Staff Meals on duty
• Annual, Sick & Hospitalisation Leave
• Off in lieu for working on a Public Holiday
• Fast Career Growth Opportunities: Be part of our exciting expansion plans to open new stores in Singapore. Potential for career advancement as we grow, including opportunities to manage multiple locations or take on regional roles

Responsibilities:

- House Keeping Duties

- Assist in day-to-day restaurant operations

- Order taking & cashiering

- Serving the food & drinks to guests

-Part time up to $14/hr

Our Client is one of the largest Supply Chain Solution provider Globally and now is looking for an immediate starter for a Customer Service/Order Management Executive. You’ll be responsible to respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. Resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. Analyze a customer's service needs and refer to other service or technical departments for follow up as needed. The role will be based in CBD area of Singapore.

Additional Responsibilities

• Order processing, administration, invoicing, proper filing of all paperwork and daily operations duty.
• Liaise with forwarder, Import & Export teams, warehouse, buyers, to ensure inbound goods are received in system per Service Level Agreement with correct landed costs.
• Liaise with inside sales, warehouse, freight forwarders to expedite timely delivery of goods.
• Ensure customers’ delivery requirements/expectations are fully understood and met.
• Prepare and consolidate shipping documents such as commercial invoice, packing lists, B/L, AWB and permits for inbound and outbound shipments.
• Shipment tracking for customers. Prompt collection of customers’ acknowledged goods delivery documents.
• Run sales order backlog reports for review with sales against sales target.
• Update Anixter System transactions in a timely and accurate manner.
• Coordinate with relevant departments to process RA (goods return from customers), RTV (goods return to vendors) per Levels of Authority and RMA replacements.
• Prompt entry of service failures on customer service database.

Job Overview

The Customer Service Onboarding Intern will assist in contacting clients, gathering necessary documentation, and ensuring a seamless onboarding experience.

Key Responsibilities

· Assist in contacting clients via email, Whatsapp or Wechat for onboarding support.

· Gather and verify necessary documentation from clients.

· Support the onboarding team in resolving client inquiries and complaints.

· Help update and maintain accurate customer records.

· Provide feedback to the team to improve the onboarding process.

What we look for in you

· Currently pursing a Degree or Diploma in Business, Communication, or a related field.

· Strong communication skills.

· Attention to detail and ability to multi-task.

· A pro-active and eager-to-learn attitude.

* Location : Tuas West

* Experience in Chiller

* Basic + Allowances + AWS + VB

* Permanent role

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers.
• Excellent verbal and written communication skills, with the ability to prepare detailed service reports.
• Strong safety mindset and adherence to Workplace Safety and Health (WSH) standards.
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

WHY A CAREER AS A DIGITAL MARKETING SOLUTIONS CONSULTANT?

• There is no better career at this time than digital marketing; it is one of the fastest most exciting and dynamic industries sought after by all businesses that recognise that it either be seen online or be irrelevant tomorrow.
• As a digital marketing consultant with MediaOne, you get to work on many different campaigns and learn about their particular challenges which makes it both interesting and great for experience
• Where else at a relatively junior level, can you know enough to be respected and sought after by senior-level executives in large MNCs and billion-dollar enterprises
• MediaOne is widely known for its strong learning, mentoring, and dare-to-try culture that has cultivated many digital specialists' careers - some of whom are holding senior positions in the industry; we make sure you learn and you succeed!
• Our warm nurturing, no-levels, and flexible culture mean you spend less time worrying about corporate red tape and spend more time making friends, cultivating valuable connections, learning, growing, and basically enjoying your working life whilst earning.
• Be involved in large public campaigns that you can be proud of, such as for our clients: Canon, SingHealth, Thomson Medical, SportsHub, Guardian, Sincere Watch, SingTel, etc.

PRIMARY REQUIREMENTS:

• Can thrive in a fast-paced multi-campaign environment servicing multiple clients
• Good presentation, client consultation skills
• Meticulous, inquisitive, take pride and ownership of work
• Love working in a highly independent but strong "community-based" culture where we worship new ideas, innovations, and technology that scale up our already famed digital delivery
• Ability to multi-task, work in a team, really care for clients and pro-actively/persistently seek better answers for clients and company
• Strong, proven (by certificates and self-learning) love for digital marketing

Note: we do not need experienced digital marketers. We simply need you to show interest and enthusiasm for the art and science of digital marketing platforms and techniques.

RESPONSIBILITIES:

• Client consultancy (email, WA, phone, video conferencing, and face-to-face)
• Campaign management and reporting
• Technical implementations of SEO/PPC/Social Media and Media Buy campaigns (you may be assigned to the relevant departments for each discipline or the central Account Management team)
• Oversight and QC of partner and remote teams' technical implementation and execution
• Ceaselessly and constantly improving the processes and technology for our delivery of services
• Work with other Business Units to deliver our MediaOne 360 digital solutions

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a efficient commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

2. Technical Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing, or technical account management, preferably within the payment services industry, eCommerce marketplaces, or technology sector.
• Demonstrated understanding of payment processing systems, online marketplaces, and related regulatory environments, with the ability to discuss technical aspects and integrations.
• Excellent organizational skills with the ability to manage multiple priorities, technical projects, and deadlines.

3. Performance and Results Orientation:

• Focus on achieving business targets and delivering measurable results through effective technical customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations, drive customer loyalty, and provide technical solutions that align with client needs.

4. Technical Communication and Relationship Building Skills:

• Excellent verbal and written communication abilities, with emphasis on translating technical concepts into clear, client-friendly manner..
• Proven ability to establish and nurture good rapport with clients, building trust and fostering long-term partnerships, particularly in technical engagements.
• Ability to collaboratively in a fast-paced, cross-functional environment, liaising between technical teams and customers.

5. Technical Adaptability and Learning Attitude:

• Demonstrated adaptability to evolving technologies and a keen willingness to learn new technical skills to stay ahead in a rapidly changing industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative, technically sound solutions.

Key Responsibilities:

1. Efficient Client Support:

• Respond to clients' inquiries via hotline and email, providing accurate information, guidance, and timely resolutions to their concerns.
• Maintain professionalism and empathy throughout all interactions, demonstrating a solid commitment to delivering world-class customer service.

2. Complaint Management and Resolution:

• Thoroughly investigate and follow up on customer complaints, coordinating with relevant internal departments to identify appropriate solutions.
• Proactively escalate issues when necessary, ensuring prompt attention and resolution to critical matters while keeping clients informed throughout the process.

3. Customer Feedback and Advocacy:

• Collect, analyse, and report on customers' opinions, preferences, and pain points, serving as a vital link between clients and the business.
• Promptly escalate urgent issues and suggest improvement opportunities to senior management, contributing to continuous enhancement of our products and services.

4. Customer Satisfaction and Loyalty Enhancement:

• Develop and implement strategies aimed at increasing customer satisfaction, such as personalized engagement initiatives, educational resources, or process optimizations.
• Cultivate lasting relationships with clients by understanding their evolving needs, anticipating challenges, and proactively offering tailored support and solutions.

5. Ad-hoc Tasks

• Take on additional ad-hoc tasks and special projects as assigned by your manager to support the team and business objectives

Requirements:

1. Education:

• Bachelor’s degree in Business Administration, Finance, or a related field

2. Experience and Industry Knowledge:

• A minimum of 3 years of solid experience in customer success, client servicing or account management, preferably within the payment services industry or ecommerce marketplaces.
• Demonstrated understanding of payment processing, online marketplaces, and related regulatory environments.
• Solid organizational skills with the ability to manage multiple priorities and deadlines

3. Performance and Results Orientation:

• Deep focus on achieving business targets and delivering measurable results through effective customer relationship management.
• Customer-focused mindset, consistently striving to exceed expectations and drive customer loyalty.

4. Exceptional Communication and Relationship Building Skills:

• Proven ability to establish and nurture rapport with clients, building trust and fostering long-term partnerships.
• Ability to work collaboratively in a fast-paced, cross functional environment.

5. Adaptability and Learning Attitude:

• Demonstrated adaptability to changing circumstances and a keen willingness to learn new skills and technologies to stay ahead in a rapidly evolving industry.
• Responsible and proactive approach to problem-solving, displaying resilience in challenging situations and a commitment to finding innovative solutions.

In this role, you will be responsible for delivering exceptional support, driving product adoption, and building long-term relationships with clients. Your goal will be to help clients achieve their business objectives and maximize the value of solutions.

Responsibilities:

• Serve as the main point of contact for clients, providing timely support through email, chat, and phone.
• Conduct regular check-ins, business reviews, and training sessions to ensure client satisfaction and product adoption.
• Develop a deep understanding of software and communicate updates effectively.
• Troubleshoot and resolve client issues, escalating to internal teams when necessary.
• Collaborate with Sales, Product, and Support teams to ensure smooth implementation and onboarding.
• Advocate for clients internally, championing their needs for product improvements.

Requirements:

• 3 + years of experience in Customer Success, ideally in a B2B software environment.
• Strong problem-solving skills and a proactive approach.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Familiarity with CRM software and related tools.

Benefits:

• Competitive salary and bonus
• Opportunities for career advancement
• Access to the latest technology and tools
• Supportive and innovative company culture

EA: 14S7084 | Registration No:R1981018

Bank Mendes Gans (BMG) is known world-wide as a niche bank for liquidity and information management services, providing integrated customized solutions for corporate companies around the globe. BMG has developed and perfected a full and integrated range of liquidity and information management services required by its corporate clients whom it serves with a high level of professionalism and personal service. BMG is part of the ING Wholesale Banking Clients Coverage.

Role and responsibilities

• As a Mid Office Banking Specialist at BMG you are the first contact for our international clients on all operational matters. You are a team player, not afraid to pick up the phone and talk to our clients about high value transactions, foreign exchange (FX) transactions, interest calculations, day to day cash pool and netting activities and many other topics.
• You provide excellent client support on sensitive international treasury- and cash management payments with complex routing, adhering to the international payment routing standards. In close cooperation with the BMG Treasury department you coordinate sensitive payments and ensure adequate funding is available with our correspondent banking partners. You understand and provide insight in detailed interest calculations and interest allocations within a group company.
• You are involved in onboarding of new clients from A to Z; collect and verify client documentation and assisting our clients with setting up their data in our state of the art self-service portals on our online banking platform ‘Megabank’. Contract verification, account activation and keeping customer files according to high quality standards requires accuracy and eye for details.
• As an Mid Office Banking Specialist you will have a dynamic job in the front line of our organization. You will work in close relation with our high value clients, your team members and colleagues from various BMG departments. Through working in the cash pool, netting and administration teams in one of the Mid Offices you will become an expert in international (FX) payments and cash & liquidity management while you master top notch service skills in a highly professional organization.

Company Culture

• A challenging environment with a team of dedicated co-workers
• A customer centric and result driven attitude
• A growing organization that values initiative and entrepreneurship
• Hands-on mentality and no-nonsense attitude

How to succeed

We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll provide you with the tools and an environment for you to develop.

Furthermore you have:

• Completed university (Bachelor) education
• Experience and familiar with international (FX) payments, cash pool and/or netting in an banking environment is a plus but not essential.
• You are not afraid to pick up the phone and call our clients about their high value treasury transactions, day-to-day cash pool and netting business and coordinate implementations.
• Able to work with, and have experience with, tight deadlines and a high pressure environment.
• Candidate must be proficient in Korean language as the role is required to liaise and interact with Korean-speaking clients
• Customer focus, attention to details, teamwork, planning and organizing, persuasiveness.
• Your mentality is to take it on and make it happen, to help others to be successful and to always are a step ahead.

Summary:

To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Responsibilities:

• Assist the manage/senior engineer in ant techincal aspect of the equipment
• Carry out inspection on newly installed equipment and equipment under maintenace
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

Requirements:

• Entry Level / No experience
• Triple E certs
• Microsoft Words, PowerPoint and Excel skills such as creation of table and analysing of data
• Good communication skills
• Able to work independently
• Willing to learn

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services and menu,
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Maintain cleanliness and tidiness

Job Requirements

• Good guest service skills
• Pleasant personality with good communication and interpersonal skills

Benefits

• Competitive salary with room for negotiation for exceptional candidates.
• Opportunity to be part of a dynamic and creative culinary team.
• Transportation provided for after-hours shifts.
• Annual Leave (AL) and benefits discussed during the interview.

Working hours

• 5 Days 44 hours
• Sunday off

* Location : Tuas West

* Experience in Chiller

* Basic + Allowances + AWS + VB

* Permanent role

Key Responsibilities:

• Schedule and track chiller maintenance activities.
• Ensure adherence to maintenance checklists and schedules.
• Test, commission, and fine-tune new chillers independently.
• Oversee on-site project execution, including FAT and SAT, for optimal chiller performance.
• Interpret technical documents, as-built drawings, and schematics.
• Analyze operating data and address repair issues as needed.
• Manage chiller overhauls and supervise subcontractors for quality assurance.
• Prepare detailed service reports for each assignment.
• Address customer service issues promptly and recommend preventive measures.
• Conduct risk assessments and ensure safety during service and repairs.
• Perform additional tasks as required by the Department Manager.

Requirements

• Minimum ITE Certificate with Merit in Engineering or Diploma in Mechanical Engineering.
• At least 3 years of relevant experience with chiller systems.
• Proficient in guiding and troubleshooting HVAC faults, particularly with modular screw chillers, centrifugal chillers, and absorption chillers.
• Excellent verbal and written communication skills, with the ability to prepare detailed service reports.
• Strong safety mindset and adherence to Workplace Safety and Health (WSH) standards.
• Willingness to undertake short-term overseas assignments

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.
We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Tiang Wan Ying

EA Personnel Reg. No.: R1767473

Job Scope

• Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
• Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
• Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
• Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
• Support multiple geographies (when required) and client accounts across Southeast Asia.
• Coach and mentor junior team members.

Job Qualifications

• Degree in Banking, Finance, Business, or equivalent.
• 5 - 10 years of relevant product/financial experience in banking or client service.
• Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and a positive attitude.
• Excellent analytical skills and detail-oriented.

Interested Candidates may send their resume and cover letter directly to [email protected] ,stating the position as the subject title in the email.
Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Responsibilities:

• Act as the client service point of contact for day-to-day inquiries, ensuring timely responses by adhering to service levels for resolution, and providing a quality client experience.
• Maintain excellent working relationships with internal teams, identify root causes, and areas for improvement when resolving client issues.
• Maintain familiarity with industry best practices and market intelligence to offer value-added services, such as client digital solutions.
• Drive and plan service initiatives, such as Service Account Plans and Service Reviews.
• Analyze trends and data, and present findings to clients to identify opportunities for service and process improvements to enhance processing.
• Support multiple geographies (when required) and client accounts across Southeast Asia.
• Coach and mentor junior team members.

Job Qualifications

• Degree in Banking, Finance, Business, or equivalent.
• 5 - 10 years of relevant product/financial experience in banking or client service.
• Foundation in transaction banking product knowledge (e.g., FX, Payments, Trade Finance, Cash Management).
• Excellent interpersonal skills and a positive attitude.
• Excellent analytical skills and detail-oriented.

Interested Applicants, please email your resume to [email protected] (R1767650), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Entry-level role in vibrant, dynamic and friendly medical communications agency

After a period of successful sustained growth, we are looking for a smart, eager Account Executive to join our Chinatown-based client service team. Please note this is not a sales role, but rather a client service role assisting with the delivery of creative communication projects in our healthcare communications business.

This is an entry-level or early-career role with on-the-job training provided by an experienced and friendly team, offering an excellent opportunity to enter the creative agency world. You will be primarily responsible for supporting the management and delivery of healthcare-related creative campaigns, programmes, and events. We are looking for a capable AE with a can-do attitude, strong multi-tasking abilities, and excellent communication skills. You should also be able to work independently when needed and show great initiative.

A background in communications, marketing, or a related field would be favourable. An aptitude for copywriting, digital, or content creation skills will be an advantage. While a science background is beneficial, it is not essential; our skilled team members can assist in technical upskilling.

Reporting to the Managing Director, you will be exposed to a range of projects and therapy areas across our business of strategy, creative and medical communication campaigns, and interact with top Regional executive clients.

Key responsibilities include:

• Day-to-day delivery of communication campaigns and initiatives for our leading pharmaceutical company clients
• Daily client interface via email, phone, video and face-to-face meetings
• Internal briefing and management of creative resources to meet timeline and budget commitments, including the review of creative work and client liaison for approvals
• Understanding of client business challenges, overall strategy and objectives
• Demonstrating proactivity and anticipating client needs before they ask
• Adherence to agency processes, upkeep of work-in-progress and financial administration

We are a small, tight-knit, and friendly team that values balance, flexibility, and adaptability. Our philosophy centres on delivering outstanding results for our busy clients, ensuring they return to us time and time again. As such, we need an active team player who is keen to learn, grow, step up, work efficiently, solve problems, and go the extra mile to consistently deliver excellent results. And of course, have some fun along the way!