Job Description:

• Brew exceptional and excellent coffee: Both filter and espresso based
• Create innovative and seasonal coffee drinks/cocktail and agree on Non Disclose Clause of in-house recipes for beverages
• Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages
• Calibration of coffee machine, grinders as well as maintenance of equipment as per SOP
• Welcoming customers, informing them about new products, answering queries and accepting orders, manage cashiering using the POS machine.
• Perform housekeeping tasks to maintain the Restaurant general hygiene
• Cleaning and sanitizing work areas, utensils and equipment
• Attend to customer needs and requests in a pleasant manner
• Ensure smooth operations to achieve a good customer dining experience
• Servicing customers and taking orders
• Assisting on counting month-end inventory.
• Fulfill any other relevant job duties assigned by Manager on Duty

About the role – Customer Success Associate

Be part of an evolving team of customer-centric folks whose responsibilities include hospitality service support and other service-related hospitalities to the firm’s clients. In the Customer Success team, you ensure that the Customer achieves “Success” – and in this way, all of us do, too.

The Customer Success Associate shall:

· Be the point of contact for all non-retail communications with customers;

· Serve and receive all essential information about customers’ transactions;

· Consult with the Operations and Frontliner teams to serve client needs;

· Regularly update the ERP & CRM to keep the rest of the stakeholders apprised;

· Upkeep their knowledge in the various product specifications and maintain diligence with compliance requirements;

· Maintain the “non-retail façade” of the firm on the official website and other display media; and

· Output useful reports of Customer Success efforts on a periodic basis.

About the role’s requirements

The candidate is expected to, at minimum:

· Have completed secondary education or possess 1 year of equivalent professional experience in a customer service environment;

· Be proficient in the English language, both written and spoken, and be able to demonstrate excellent communication skills;

· Preferably also be conversationally proficient in Mandarin and/or Bahasa Indonesia (in line with our products’ target clientele);

· Possess competent skills in chat & email composition and CRM software usage;

· 5 day work week (weekdays off), must be able to work on weekends.

· Have competent knowledge of the nuances of being service support;

· Be able to problem-solve and negotiate without causing offence;and

· Must be Singaporean or PR

Job Description

Maternity cover for 6-months for Engineering Support Department

• Provide day to day customer service support and administrative duties in engineering department.
• Deal with customers via multiple communication channels such as telephones, email and other CRM tools.
• Provide administrative support for engineering department such as spare parts quotation, service maintenance, preventive maintenance service, service appointments of all engineers and other ad-hoc assignment.
• Post-Warranty Service Contract Proposal to customers.
• Manage the preventive maintenance service by coordinating the customer for the PM schedule and update any changes in the records.
• Follow up with Engineers on open maintenance jobs.
• Review the service reports, process engineering quotation on repair work or spare parts and follow up with customer.
• Request quotation from the third party to do the subcontract work, and provide pricing to customer & certificate follow up.
• Act as the main control person for the receipts of all engineers’ job sheets & customer’s purchase/service order, and forwards to respective teams for further action.
• Monitor and update the job status in AX system, ensuring timely invoicing and job closure with customers.
• Responsible for administration of purchasing third party outsourced service contract with principal.
• Work closely with operations team members to coordinate the delivery and issue the billing with customer.
• Coordinate with sales team to arrange the engineers schedule for installation or service maintenance.
• Record case data and customer information accurately into AX system for ease of reporting and follow-up.
• Arrange service tools calibration and maintenance by the third party.
• Provide the Guarantee and Maintenance (Labour and Comprehensive costs) price in tender.
• Getting all spare parts price list from Principals and convert to local pricing. To provide relevant price list for contract / tender purposes.
• Any other duties and responsibilities as and when assigned by immediate superior or management.

Job Requirements

• Min. Diploma in any disciplines
• Minimum 3 years of relevant work experiences in a similar role.
• Good computer skills. Proficient in Excel, Word and Outlook.
• Working knowledge of CRM and ERP systems. Eg: Microsoft AX, Microsoft Dynamics
• Good command of written and spoken English

Competencies

• Adept at handling various communication channel on a daily basis, while consistently resolving customer’s issue.
• Good in communication and interpersonal skill, able to communicate with and influence people positively.
• A positive team member who is able to establish network and rapport with colleagues to achieve results.

Attributes

• Customer-orientated and able to deal with difficult customers.
• Passionate and energized, take initiatives and integrity to support business needs, enhancing individual/team productivity.
• Be a natural multi-task person who has a positive and proactive attitude in problem solving.
• Passionate and energized, take initiatives and integrity are key requisites to this position.
• Embrace the idsMED values of Loyalty, Integrity, Balance, Care, Agility, Reliability and Entrepreneurship.
• Show a genuine desire to care for others, with a Happy, Engaging, Approachable, Responsible and Trustworthy personality.

Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Why this role?

A Digital Service Operations Expert is a recognized expert of one or more KONE digital solutions in terms of process and tool understanding. This role exists at frontline level. The role is the primary support person and subject matter expert for digital solutions. They have important role to develop competences of the digital services in their own frontline in collaboration with other functions. The position is part of THD organization.

What will you be doing?

Operative activities:

Sales technical support

• Support Maintenance sales team on the digital services with technical guidance

Evaluate and coordinate issues from customer and field

• Responsible of the digital issue resolution end to end process
• Accountable that the issues from customers and field are solved as defined in Service Level Agreementy(SLA)
• Analyze any identified issues with digital services and determine the correct organization needed to address the issue (local, global, partner, etc.)
• Coordinate local actions needed for troubleshooting
• Create knowledge articles about issues and distribute them to local and global as needed
• Act as first point of escalation for issues when new solutions are deployed in frontline
• Proactively check that support tickets escalated from/to IT are followed and required actions done
• Monitor 24/7 Data Transfer Unit (DTU) installation status for lift/Esc.
• Follow up with MM/OM on the backlog and get their plan for the installation.
• To monitor the device stock level in Global Spare Supply (GSS) and make plan for the material procurement.
• Proactively monitor the timely closure of all Service Need (SN) and work with MM if there are any issues to close the SN.
• Proactively monitor the SN for critical equipment’s and advise Operations(OPS) team for actions to be taken.
• Data collection from 24/7 for Alternative Maintenance Regime (AMR) contracts existing/ New customers.
• Presentation of 24/7 capabilities to customers and how we prevent the callout with the help of 24/7.
• Lead the weekly meeting on SN and repeated callouts.
• Share the 24/7 & callout data in ops meeting to prevent any potential callouts.
• Work with KONE CUSTOMER CARE Centre (KC3) to check on the timely dispatch of SN.
• To contribute any other new initiatives initiated by the country to improve the operation efficiency.
• Training for the planner group technician on digital solutions.
• To work closely Operations (OPS) on the new development to improve the operations.
• To work with APM/Global on the issues arising from 24/7, planner etc and get right solutions.
• To support on Dynamic Maintenance Plan(DMP)implementation for service operations.
• Required to travel to KSEA countries on Digital Solutions.

Customer onboarding:

• Train/coach and support relevant teams with appropriate knowledge to do the customer onboarding and training
• If necessary, participate in customer onboardings and training sessions for complicated digital solutions and services
• Ensure that customer site and administrator users are correctly created and maintained

Be specialist of solution configurations and commissioning:

• Accountable of activating and configuring cloud services as prompted by the delivering organization (could be NEB, Modernization, or Maintenance)
• Support NEB-SEB handover process for the digital services

Competence development activities:

Support in learning and training

• Provide support to L&D in training on Digital services and solutions for Maintenance Sales, THD, CS&A and field operations
• Identify the need for training together with L&D, help with relevant training material
• Train The Trainers to ramp up the local field competencies related to commissioning and testing
• Communicate and train new services and solution updates based on product releases
• Create excitement of the digital services in the sales and operations in co-operation with Offering management

Digital community activities:

• Actively participate in Digital Champions network and other APF network communities
• Support and perform tests when required from Global team to improve digital services
• Provide data for global teams related to local conditions (e.g. government firewalls, local SIM cards) during solution roll outs and updates
• Based on customer and end user interactions, provide development requirements to global product team to make the service easier, more efficient, and reliable
• Contribute to the change management that is required for KONE to be able to make a change from hardware/maintenance to digital services
• Supporting localization of On Line Help center support articles if needed

Are you the one?

• Bachelor’s degree in Engineering or other relevant field
• Fluent local language skills and good level of English
• Working experience with digital solutions or services
• Customer service mindset. Good communication and interpersonal skills
• Good knowledge and understanding of digital systems, cybersecurity and technologies overall
• Ability to seek information and learn about new digital technologies independently
• Ability to see from end users’ perspective
• Ability to explain technical complex situations in an understandable way to people who are not digital literate
• Project management skills an asset
• Understanding of processes related to change and change management
• Genuine interest in processes, methods and tools in own specialist area

What’s On Offer

• Career progression in opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded

To Be Considered

Click the Apply button and complete the online application process. A member of our Talent and Culture team will review your application and will be in contact with additional information accordingly.

In the meantime, feel free to browse our website for additional information on our company, brands and culture – KONE Corporation.

KONE is proudly ranked as World's Best Employers in Forbes magazine and Statista's 2023 annual ranking!

Due to the expansion of our F&B operations, we are in search of dependable F&B Service Crew members who can work autonomously.

The exciting responsibilities at Crown Coffee Pte Ltd encompass, but are not limited to:

• Greeting and welcoming customers with a pleasant attitude
• Operating the POS system, handling order-taking, managing phone/WhatsApp inquiries and reservations
• Coordinating delivery and food collection
• Serving customers, organizing seating, conducting temperature checks, and ensuring SafeEntry compliance
• Maintaining personal hygiene and cleanliness, as well as the hygiene of the restaurant/shop
• Clearing and cleaning tables
• Dropping daily cash into the company safebox

Crown Coffee Pte Ltd is seeking individuals who are:

• Professional and courteous
• Possess basic IT knowledge and laptop proficiency
• Familiar with operating POS systems and cash boxes
• Display a positive attitude

A professional who drives clients around in an efficient, safe and timely manner.

• Delivering packages to customers in a timely manner.
• Picking up office purchases or other administrative needs.
• Utilizing navigation apps to find the most optimal route.
• Interacting with clients in professional conduct.
• Working at night and on weekends.
• Maintaining an organized travel schedule.
• Ensuring that vehicles have sufficient gas and are always ready for use.
• Arranging for vehicle repairs when necessary.
• Updating monthly mileage records

Driver Requirements:

• A valid driver's license.
• 4-5 year driving experience.
• Extensive knowledge of the operating area.
• Physical strength and ability to lift up to 70 pounds.
• Excellent organizational and time management skills.
• Exceptional interpersonal skills.
• Good verbal communication.
• Proficiency using GPS device.

Requirements:

• High school diploma.
• A relevant degree, certification, or license may be required.
• Experience as a technician.
• A driver's license.
• Ability to multitask and liaise with professionals in different fields.
• Ability to explain problems simply and clearly.
• Proficiency in MS Office.
• Ability to understand verbal and written instructions.
• Ability to follow health and safety regulations.
• Excellent mathematical and problem-solving skills.
• Negotiating with suppliers and clients.
• Writing up reports, safety regulations, and preventative maintenance plans.
• Fabricating any components required.
• Providing time and material cost estimates before starting a job.

What you'll Do

As a Customer Service Consultant, you’re the provider of great customer experience.  You will build rapport by interacting with customers via email and telephone, providing solutions that not only meet expectations but shatter them.

Our customers can be anything from our end users to distribution partners, i.e. it could be a fisherman on a boat in the Atlantic, or a ship approached by pirates outside Somalia. No 2 days are the same and that is what makes the job so unique and interesting. Please note that we are not a call centre and we do not wear headsets.

The day-to-day

• Respond to requests for customer assistance in person, via telephone, electronically within the agreed SLAs
• Logging, updating and creating tasks as required on SNOW
• Handling incoming calls and logging, updating and creating tasks for customer queries and cases as required using corporate CRM systems
• Handling customer complaints in accordance to the GCO complaints procedure, updating internal systems
• Close liaison with internal and external customers to provide regular updates on customer queries
• Research customer issues, referring to a local directory of information to handle customer queries
• Provisioning, activating and de-activating terminals, managing suspensions and sim activations across all satellite constellations
• Checking invoices on behalf of billing and providing customer updates as required
• Providing call data records for customer usage as required by customers
• Troubleshooting of network, hardware and application issues, updating systems and customers as required
• Managing assigned cases in line with customer expectations and departmental SLAs and KPIs
• Close liaison with customers, providing updates and or appropriate action to resolve queries
• Identifying and escalation to management situations requiring urgent attention
• Staying current with system and product information, changes and updates
• Other duties as required by the line manager

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

As a Customer Service Officer, you will be expected to communicate professionally, determining the nature and purpose of their enquires. Ensure customers’ requests and queries are attended to promptly, politely, and efficiently.

Job Responsibilities:

-Manage and provide customer service support via Emails to resolve client queries
-Understand customers' needs and provide appropriate/ customized solutions
-Ensure information such as production information, pricing and promotion are up to date
-Handle day-to day operational tasks of the retail store
-Process payment transaction

Job Requirements:

-Service-oriented, positive attitude and willing to learn
-Be informed of the news and trends of the PC market is an added advantage
-On-the-job training will be provided

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)

• Monday to Friday, Office hours
• No experience welcome to apply!
• Commission for upselling (Ad-hoc)

Responsibility

• Handle enquiries via emails, inbound and outbound calls
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum 3 years of customer service experiences.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2023 World's Best Employers!

Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

About you

You will be responsible for complying with company Environmental Health and Safety policies and procedures and ensure the safety of the field employees and users.

Responsibilties

• To help assist with this, you will be required to perform audits and equipment surveys to validate quality and adherence to customer expectations.
• You are responsible for ensuring that your operations meets targets relevant financial and operational key performance targets.
• Manage a pool of technician to run day to day call back and maintenance operation of the assigned portfolio
• Responsible for driving team and individual KPIs as set by the business for both operation and financial impacts.
• You will need to maintain and promote effective team orientated and collaborative working relationships internally and externally.
• You will be responsible for facilitating training or coaching of your mechanics
• Planning, scheduling, and Execution of routine servicing of units under your portfolio. Ensure the performance and availability of the units are as per the required standard
• Address any customer concerns in a timely manner, including communication to the customer and drive closure of the issue
• Plan and execute repair works to up keep the performance of the equipment to meet customer deliverables
• Encourage a customer centric and engaged team culture
• Support the Sales team with repair or upgrade proposal by conducting site visits and providing site information
• You will be required to create a team environment between yourself, field mechanics, and Sales
• You are responsible for ensuring all Company Vehicles, Tools, Equipment and materials are correctly maintained in a safe working order and that proper safeguards against damage or theft are maintained.

Project Engineer (Network Service)

Salary: $4,000 - $6,000

Working Hours: Mon to Fri, 9am to 6pm (weekends & PH on standby)

Responsibilities:

• Collaborate closely with the Project Manager and fellow Engineers to facilitate project completion, encompassing implementation and deployment.
• Ensure project milestones align with established timelines, budgetary constraints, and scope parameters.
• Take charge of managing and supervising project documentation and associated deliverables.
• Address and resolve technical and design challenges arising during the project lifecycle.
• Configure all network devices integral to the project's infrastructure.
• Facilitate seamless coordination among team members to achieve project objectives effectively.

Requirements:

• Degree/Diploma in Computer Science, Information Technology, Engineering or a related field
• Minimum 4–5 years of experience in a related field preferred
• Strong interpersonal skills, with excellent organizational and coordination abilities
• Experience in Project Management, Network Deployment, or equivalent will be advantageous
• Proficient and Essential knowledge in Networking (e.g. routing, switching and general network infrastructure) and Network Security (Firewall)

Interested applicants are strongly encouraged to send in your resume or WhatsApp wa.me/6583482126 for more details ***

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy). You acknowledge that you have read, understood and agree with the terms in our privacy notice.

ELITEZ PTE LTD | EA 16C8004

TSAI PEI HUA PENNY | R1988862

Under our Customer Service cum Sales Department (Wholesale), you will be responsible for Customer Service and Sales-related areas, mainly co-ordination of stock movement and communication with overseas offices and customers. You will be required to travel overseas to participate in exhibitions and showcase our products to potential and existing customers.

Job Responsibilities

· Responsible for customer service and sales of spectacle frames

· Perform general administrative tasks such as meeting coordination, generating of invoices and billing of goods

· Provide timely and accurate clarification and advice to customers’ enquiries

· Co-ordinate repair service for damaged goods

· Communicate and co-ordinate with both external customers and internal departments to ensure order fulfillment and/or resolve customer issues

· Provide feedbacks and suggestions for new product designs, improving sales

· Perform inventory related transactions such as purchasing, coordinating with suppliers and return of defective frames

· Liaise with suppliers and manufacturers over matters relating to production and design

· Monitor inventory transactions and track stock movements

· Daily invoicing and order processing

· Record, pack and prepare shipping documents for defective frames to overseas suppliers for repair/exchange and keep track of status

· Assist with filing, scanning and photocopying of documents

· Pick and pack stocks, housekeeping of stockroom

Job Requirements

· Secondary education and above

· Knowledge of Microsoft Excel/Word and basic computer skills (Autocount experience an advantage)

· Good written and oral communication skills in English and Mandarin to liaise with overseas suppliers and manufacturers

· Able to work independently and multi-task

· Patient, meticulous and process-oriented person

· Committed and hands-on with a positive attitude

· Able to travel overseas when required

Employee Benefits: 14 days Annual Leave, Medical Benefits, Staff Purchase discounts, opportunities for overseas travel

Working Hours: Mondays to Fridays, 8.30am to 6pm / 9am to 6.30pm

Location: 21 Kallang Avenue #07-167 Singapore 339412

Pls include full contact details (i.e. mobile number and email address) in your application. Interview invitation may be sent via email.

Responsibilities:

· Ensure SLAs of accounts managed are met.

· Manage IT Engineers in a way to optimize their potential and productivity.

· Represent Service Delivery Team in meetings with Service Delivery Managers and customers.

· Provide preliminary findings and investigation to customer complaints received by Service Delivery Engineers.

· Provide input to Service Delivery Management in regards to Service Desk Engineers performance for performance evaluations.

· Provide input to Service Delivery Manager in the development of Service Delivery Engineers training plans.

· Coordinate delivery of a consistent and uniform high quality service to customers.

· Regularly inspect, sample & audit the entire incident management process.

· Determine, document & closely monitor any areas that may need improvement.

· Support business improvement initiatives for the accounts (ie ISO certifications, Six Sigma Projects, ITIL processes)

Core Skills

· Technical; Adequate knowledge of applicable software to infer statistical data. Familiarity with the tools, concepts and methodologies of quality management.

· Behavioural; Can deal with the complex relationships and the clashes of priorities and cultures that are bound to occur on large accounts and among diverse groups.

· Is self motivated and pro-active in heading off problems. Strong & effective communication, interpersonal, facilitation, presentation and report writing skills with desire to work as part of a team.

· Competencies: Customer focus, Interpersonal Savvy, Composure, Organisational Agility & Priority Setting. Excellent analytical ability to grasp key points from complicated details.

· Experience: At least 2 years of experience in a service delivery of which 1 year should be in a supervisory capacity preferably in the IT Managed Services environment.

Job Requirement

1. Minimum - Diploma in IT/Business Studies or equivalent.

2. Preferably with ITIL v3/ Process Mapping/Process Management/QMS/Quality Audit/7QC Tools/ISO 9001/20000 certification or knowledge.

3. Fluent in written & spoken English.

4. Excellent analytical abilities to grasp the key points from complicated details.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

As a member of our Client Service Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, addressing enquiries, feedback, and disputes about our products and services through all communication channels (Emails, Calls and In-person). You will provide solutions in ways that best meet our customers’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our customers. Areas of work include Customer Care Support, Disputes Management and Lead Qualification.

We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Customer Service to succeed in this role. The ideal candidate must have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.

What you’ll need to bring to the party

• Minimum 2 years of experience in customer service and dispute management via a corporate setup
• Strong sense of client-centricity and ability to connect with diverse client profiles (both B2C and B2B)
• Professional interpersonal and communication skills (Emails, Calls and In-person)
• Excellent situational-handling skills and ability to thrive in a fast-paced environment
• Proactive and committed with a positive learning attitude
• Proven ability to excel both independently and as part of a team
• Bilingual candidate (English & Mandarin) is required
• Diploma/Degree in business or relevant studies is preferred
• Familiarity with Singapore business landscape is preferred

What you’ll be doing

• Establish and maintain thorough knowledge of company’s products, processes, and systems.
• Provide best-in-class service experience to customers through effective handling of all enquiries, feedback, and disputes in a timely and professional manner within committed service-level-agreement (SLA) via Emails, Calls and In-person.
• Understand customer requirements, qualify, and generate leads or provide direct product recommendations, through prompt and effective communication and collaboration with different cross functional teams.
• Achieve or exceed hard targets and objectives (e.g: Service Quality Rating).
• Provide support in system upgrade, product launches or Business Continuity Plan (BCP) which may take place during non-operational hours/days, as required.
• Assume any report or task assigned that are relevant to customer service.

Office-based with adherence to Heightened Security Area (HSA) measures where access to mobile phone and all other recording devices in restricted office working zone is not allowed.

Job Summary

Do you take ownership, embrace challenges, and love problem-solving?

Are you passionate, curious and adaptable?

Cartrack is one of the largest vehicle telematics companies globally with over 1,750,000 million active users and collecting 50 billion data points, on the low end, on a monthly basis. We continuously strive to push the envelope forward by innovating and creating optimal solutions for our clients, whilst incorporating a very much start up culture.

Appreciate your perusal on our company background prior to the interview. https://www.cartrack.sg/

Responsibilities

● Handle customers’ enquiries via inbound calls and email correspondences

● Escalates enquiries or issues to relevant departments and ensure proper follow-up

● Ensure quality customer service and maintaining good phone etiquette

● Provide customer support activities

● Manage and process sales agreement

● Schedule of all IoT device installation

● Assist with any administrative duties and perform any ad-hoc duties, as and when required

Requirements

● Tertiary education with outstanding academic performance

● Experience in scheduling is a plus

● Proficient in English and Mandarin (to liaise with Mandarin speaking associates)

● Familiar with Microsoft Office applications

● Excellent communication and interpersonal skills

● Hands-on and a positive attitude

● Team player, with a high level of energy and able to work independently

At Madam Partum by Chien Chi Tow, we strive to provide the best customer experience to our customers.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.
• Able to work on weekends and public holidays.

Job Types: Full-time, Permanent

Benefits:

• Employee discount

Schedule:

• Weekend availability

Supplemental pay types:

• 13th month salary
• Commission pay

No Prior Experience Are Welcome To Apply

Job Scope:

To support B2B

• Manage customer inquiries, orders and arranging deliveries
• Sales administration – helping and supporting business with customer’s queries, liaison with suppliers and service providers etc
• Tracking customers’ consumption and requirements, managing stocks ordering and replenishment

Requirements:

• Proficient in MS Office
• Customer service orientated, with good communication and interpersonal skill
• 1-2 years of experience in Logistics industry will be a bonus

Working Hours: Office Hours or Night Shift

Office Hours: 8am - 5.30pm (Monday - Thursday), 8am - 6.30pm (Friday)

Night Shift: 9pm - 9am (3-4-4-3 work pattern) -Work 3 days, 4 days off & work 4 days, 3 days off-

Location:

Changi or Pioneer

For interested applicant, click 'apply'

EA Reg no: R1328476

EA License No: 16C8443

EA Personnel Name: Melody
EA Personnel No: R2095899

Pico a leading events and exhibitions management company dedicated to creating unforgettable experiences for our clients and attendees. We specialize in organizing a wide range of events, from trade shows and conferences to corporate events and product launches. Our team is passionate about delivering exceptional results and exceeding client expectations.

Job Description:

We are seeking a dynamic and motivated Assistant Sales Manager to join our team. The ideal candidate will have a strong background in sales, excellent communication skills, and a proven track record of achieving sales targets. The Assistant Sales Manager will play a crucial role in driving revenue growth and expanding our client base within the events and exhibitions industry.

ROLES & RESPONSIBILITIES:

• Identifying and pursuing new business opportunities aligned to Pico’s broad service capabilities in events, exhibitions, retail, experiential marketing, content, and technology.
• Lead pitches and proposal development. Includes working with the relevant team and producers to pull together the required Specialist Services to develop the proposal.
• Competent in leading client’s strategies and to identify client’s needs and to create strategies to meet those needs.
• Grow the business both locally and regionally through a strategic account management approach and look to continuously improve the planning and execution of activities planned by our clients.
• Key responsibility is to establish and maintain relationships with identified clients, both new and existing. Hosting of regular POV meetings with the client to share insights and extend the value creation will be expected of you.
• Forge relationships with new clients and strengthen those with existing clients through the implementation of communication plans, thus creating strong visibility to the strategic support that is provided.

REQUIREMENTS:

• Min Diploma with at least 3 years of relevant working experience.
• Ability to effectively engage with professionals from client side, as well as understand, navigates, and manages complex, hierarchical corporate clients.
• Exposure on different types of projects such as events, multi-media, online, interactive, direct marketing and social media, etc.
• Ability to effectively manage project teams assembled from different business units within a large corporate agency.

Overview

You will oversee the Quality Service Management (QSM) function of the organisation and ensure its efficient running and operations. You will be working closely with the Director of Operations to seek to achieve a high standard in service quality for the organisation through continuously uplifting service standards on the ground.

Responsibilities

• Drive service in line with organizational goals.
• Develop, monitor and review the organisational service framework.
• Build and maintain a culture that energizes and recognizes service professionals, and foster a culture of learning, improvement and innovation to deliver quality service.
• Identify organizational service gaps, and develop interventions and curate training to address the gaps.
• Plan organization-wide service quality initiatives and events to continually improve service standards.
• Develop organizational-wide service indicators for compliance.
• Work with stakeholders to improve organizational standings at national level surveys and accolades.
• Oversee the management of feedback, complaints, compliments and appeals. This includes working with heads of departments in investigations and facilitating family conferences and replies.
• Work with internal and external partners to execute special projects and advise in the area of service experience and customer journey.

Requirements

• Preferably degree, preferably in Service, Hospitality and/or Healthcare-related disciplines.
• Preferably 7 years of relevant experience in Quality Service in a healthcare setting.
• Strong knowledge and experience in customer relations management and quality service management.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Ailing

Dynamic Human Capital

Registration number R23114618 | EA Licence No: 12C6253

Join our CareElderly family of Senior Activity Centres to keep the seniors active and empowering them with a renewed sense of purpose to become channels of support in the community! Currently positioned at 2 locations at Circuit Road and Golden Ginger estate in Serangoon North, serves seniors in the surrounding blocks.

Frequency of commitment

At least 2 days a week (Monday to Saturday)

Available Timing for each commitment

Morning: 8.30am – 12.30pm

Afternoon: 1.30pm – 5.30pm, 4pm – 8pm (based on needs)

(Note : commitment of 4 hours in any of preferred timing above)

Flexibility

You can choose any of the available days and slots of 4-hour within the week. We are seeking individuals who are able to commit 2 days a week regularly. Service contract can be terminated anytime without notice period.

Service Scope

Outreach (Main Focus)

1. Block combing / door knocking on assigned blocks/units to introduce AAC services and encourage membership registration, also through distribution of flyers
2. Admin - Preparing and maintenance of records and information critical for follow-up actions, and preparing necessary reporting to (Data entry of work done, membership registration & data verification)
3. Report back to centre staff and update on outreach done for the day/any follow-ups required

Befriending & Buddying / Outreach for current members

1. Visit seniors who are under Befriending & Buddying List (once a week/once a month)
2. Check-in/home visit for current seniors who are members
3. Admin – Data entry through online forms on work done

Centre Activity/Programmes (where necessary only)

1. Assist centre staff in running programmes/facilitate simple programmes
2. Admin – Data entry for work done

Preferred Requirements (although not compulsory)

1. Prior experience in home visiting/block combing
2. Have worked/volunteered with seniors
3. Able to work independently / do home-visiting alone
4. Able to do online form filling / basic administrative duties

Service Payment

$12 per hour (all payments subject to CPF prevailing rates)

Find out more on the incentive program for achieving the minimum target of seniors’ membership with AACs

Submit your CV to [email protected] today!

Responsibilities:

• Handle order processing for our sales team
• Attending to customers on order details & status, follow up on payment arrangements
• Co-ordinate with procurement to fulfil customer’s order and work with warehouse on delivery arrangements
• Making system entry for sales order, sales invoices and delivery orders
• Provide administrative support for general logistic operation

​Requirements:

• Candidate must possess at least an “O” or “A” level, Nitec / Diploma in Logistics/Business
• 2 years working experience in similar job function and use of ERP software system advantageous
• Proficient in MS office application
• Friendly, service oriented with good communication and interpersonal skill
• Good organization skill, initiative and ability to work independently

Job scope:

- Report and communicate with Japan management team

- Formulate and recommend policies, objectives and long-range plans to ensure the most effective operation of field sales activities. Disseminate and ensure compliance with approved policies, objectives and plans.

- Plan, control and direct activities of the field operations to obtain maximum sales volume and required Company standards of quality, service and cleanliness and to develop maximum sales potential and profitability.

- Oversee store repairs and maintenance program to ensure provision for efficient and effective preventive and breakdown maintenance in minimizing disruption to restaurant operations.

- Report on operating results, comparing actual performance with budget and established ‘objectives’.

- Prepare annual/quarterly budgets and submit to Japan for approval

- Recommend and implement corrective profit action as required.

- Carry out Business Development Role

- Participate in and, where appropriate, initiate investigation and planning associated with market development (new restaurant built, image enhancement, relocation), restaurant design/layout and equipment evaluation.

- Liaise with and ensure that all service functional areas provide required support to restaurant operations in achievement of the Department’s objectives (Marketing, Finance, Human Resources, Procurement, Food System and Shop Development).

- Partner with Marketing and R&D departments to formulate plans to improve the branding.

- Any other ad-hoc duties assigned.

Requirement:

- Japanese speaking at business level

- Minimum 8 years of experience in managing sales or marketing teams

- Sharp negotiation and networking skills

- Organizational skills

- Strong analytical and problem-solving skills

- Educational background in business, marketing, or finance

- Able to work under pressure

Objectives of this role

• Take responsibility (either directly or via staff) for all cash management, investments, insurance, budgeting, and financial reporting, and help drive the company’s financial strategy and hiring needs
• Coordinate and reporting development of annual operating, capital, and program budgets
• Ensure cash flow is compatible with operations by overseeing day-to-day accounting, recording, reporting, and internal-control activities of the organization
• Develop and implement best practices and tools to ensure a well-controlled yet flexible organization that has strong fiscal management, project coordination, cross-team communications, and workflows
• Comply with national and local financial requirements by studying existing and new legislation and taking appropriate action

Responsibilities

• Work with senior managers to efficiently develop budget proposals, provide access to project finance information, and ensure contract/grant compliance and reporting
• Research revenue opportunities and economic trends, analyze internal operations, and identify areas for cost reduction and process enhancement
• Perform risk management through analysis of company liabilities and investments, and evaluate and manage capital structure and fundraising initiatives
• Monitor business performance with tracking tools, establish corrective measures as needed, and prepare detailed reports for earnings calls, management team, and rest of company
• Manage finance personnel and oversee financial IT systems, ensuring compliance with relevant regulatory entities

Required skills and qualifications

• Five or more years of experience in executive leadership roles
• Excellent leadership skills, with steadfast resolve and personal integrity
• Exceptional verbal, written, and visual communication skills
• Japanese speaking at business level
• Understanding of advanced accounting, regulatory issues, and tax planning
• Working knowledge of how to raise capital outside traditional lines of credit

Preferred skills and qualifications

• Master’s degree (or equivalent experience) in accounting, business accounting, or finance
• International finance experience
• Professional certification (ex: Certified Public Accountant)