Job Info:

• Salary: Basic from $1600 - $2100 + Handphone Allowance $50 + OT
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Promenade

Job Scope:

• Assigned to the client's company to drive and chauffeur the client and their family according to provided schedules
• Ensure the vehicle is maintained, serviced regularly, and kept clean
• Daily responsibilities include picking up and returning the vehicle from/to the company and the client's office

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Overview

We are seeking a motivated and detail-oriented CS to join our Sales & Customer Services Team. The CS will assist the team in providing service to our customers by answering inquiries, addressing customer's issue and processing orders. This is great opportunity for someone who is interested in developing their communication, problem-solving, and multitasking skills.

Others Benefit : Company Transport

Responsibilities :

1. Assist The Customer Services team in answering customer inquiries through phone, email or WhatsApp support.

2. Provide excellent customer service by actively listening to and responding to customer needs and concerns in a professional manner.

3. Accurately process orders, check/print/scan CODO, matching PO while ensuring that customer inquiries are resolved in a timely manner.

4. Collaborate with others departments to ensure customer satisfaction and timely resolution of issues.

5. Keep accurate and up-to-date records of customer interactions and follow-up actions taken.

6. Maintain a positive and professional attitude while working with customers and other team members.

7. Perform other related duties and responsibilities as assigned by supervisor.

In return, CS may learn the gain from the employment daily work :

A. Customer Service Skills : The CS will learn how to effectively communicate with customers, listening to their concerns, and provide timely and accurate responses to their inquiries.

B. Teamwork: The CS will collaborate with other members of the team and other departments to provide excellent customer service, which will help them in their future career in any industry.

C. Professionalism : The CS will learn the importance of maintaining a positive and professional attitude while working with customers and other team members, which will help them develop their interpersonal skills and become a more effective communicator.

JOB SCOPE

ASSISTING WORKSHOP TO SEND VEHICLE FOR INSPECTION

ASSISTING WORKSHOP TO RUN ERRANDS

WORKING TIMING

MONDAY - FRIDAY 8:30AM - 5:00PM

SATURDAY 8:30AM - 12:00PM

PAYROLL

$1800 -$2000

INTERESTED PARTIES PLEASE CONTACT NO. 9450 4003

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job Responsibilities:

• Provide support to import/export shipments processing and arrangement

• Co-ordination with various parties (including customers, overseas agents,

carriers, NVOCC, co-loaders) on shipments clearance/delivery/collection

• Handle a full spectrum of import and export documentation.

• Create job information into the system

• Handle billing, costings and ensure prompt invoicing to customers.

• Prepare manifest.

• Liaise with carriers, feeder operators, vendors, overseas offices and customers.

• Checking of vessel berthing & schedules.

• Liaise with service providers and customers on shipments arrangement

• Daily monitoring shipments (arrival date, depart date, time, short landed, survey,

missing)

• Handling DG Declaration, Portnet and Tradenet usage – an advantage.

• Any other Adhoc duties assigned.

Job Requirements:

• Minimum GCE “N” or “O” level

• Minimum 1 to 2 years’ experience in shipping/freight forwarding

• Possess good communication and customer service skills; a detailed and

organized person who is a good team player

• Pleasant personality with positive working attitude

• Interested in customer service, data entry and doing documentation

• Proficient in PC application (MS Word, Excel)

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week (i.e., 8.30am to 5.30pm)

Job Responsibilities:

• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• Analyze in-house systems and engage teams to be train in more than one skills or systems
• Set training schedule for teams to upgrade their skillsets
• Expand the relations with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customer in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Organize meetings and structural specific goals, targets or objectives for the team
• To work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• To be the one coordinating and managing manpower for his/her team in the event of any staffs’ absence if required
• To be the person carrying out any disciplinary actions if required
• To assist the Management for any tasks assigned to from time to time

Key Competencies

• Well verse in handling and managing License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in License/Bonded/DG clearance permit declarations

Job Requirements

• GCE ‘N’ or ‘O’ Level or relevant education qualifications
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Job Highlights

• Lunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands)
• Attractive Bonus Scheme
• 5 days’ work week(i.e., 8.30am to 5.30pm)

Job Responsibilities:

• To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
• To perform billing and ensure the accuracy of the invoices raised
• To perform data entry into the respective systems in an accurate and timely manner
• To attend to customers’ requests or calls in a timely and professional manner
• To perform filing when the job is completed
• To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
• To provide the necessary training and guidance to his/her assigned buddy
• To do up any reports as and when assigned to by the Customer
• To assist in extracting of information as and when required
• To verify contractor’s invoices as and when required
• To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
• Acquire a thorough understanding of key customer needs and requirements
• Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
• To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
• To assist the Lead for any tasks assigned to from time to time

Key Competencies(Logistics Service)

• Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
• Able to co-ordinate well with Singapore Customs on any related matters
• Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.

Job Requirements:

• GCE ‘O’ Level or relevant education qualifications
• Entry-level/no working experience are welcome to apply and training will be provided
• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
• Possess good communication skills to ensure that customers and internal stakeholders
• Attentive and detail-orientated
• Able to work under stress and pressure
• Good teamwork and problem-solving skills

Benefits:

• Daily Lunch Provided
• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
• Medical and Dental benefits
• Attractive Bonus Scheme (AWS, Special Bonus etc.)

Job details:

1. Responsible to plan, organise, track and maintain machinery repair activities and developing preventive/predictive maintenance procedures.

2. Maintaining an internal record of the maintenance of equipment

3. Ability to spot potential issues and act quickly on serious problems

4. Respond to emergency calls for maintenance; Manage the set up and take down of different events. Perform troubleshooting to solve minor repair issues.

5. A good understanding of maintenance machinery and equipment, as well as outstanding written and verbal communication skills in English and Chinese

6. Liaise internally (ops & workshop team) to arrange for servicing

7. Establish, implement, train, and monitor maintenance guidelines.

8. Manage inventory of maintenance supplies and equipment, ordering and restocking as necessary.

9. Any other duties as assigned.

Requirements:

- ITE certificate/Diploma in Mechanical Engineering, Electrical Engineering, or a related field.

- min 2 years of experience in servicing and maintaining heavy machineries, with specific expertise in mobile equipment preferred.

- Excellent problem-solving skills and the ability to work independently

- Good communication skills

- PC literate in MS applications and proficient in spoken and written English

Service Technician (Marine)

Job Responsibilities:

• On-site to perform installation, overhaul, testing & commissioning, servicing and repair jobs of Stern tube seals. Site can be in Singapore or Overseas, at anchorage, Off-Port Limits or shipyard and on-board vessel.
• Prepare service report of the work activities and spare parts used.
• Provide on-site technical support and deliver high quality service standard to customer satisfaction.
• Perform any other duties assigned by the Service Manager.

Job Requirements:

• NITEC/ Diploma in Mechanical / Marine Engineering with at least 1 year of relevant working experience
• Sailing experience with basic electrical knowledge will be added advantage
• Able to work independently with minimal supervision
• Proficiency in English Language and able to write service report
• To be able to withstand long working hours and travel on short notice including overseas trip
• Open to entry level candidates, training will be provided

This position offers local terms and remuneration to the successful candidate.

Please send your cv to send [email protected]. Only short-listed applicants will be notified.

Summary

Responsible for the delivery of customer order processes that support the business needs of assigned region.

Key Accountabilities

• Manage order fulfilment and timely shipment delivery to customers.
• Facilitates and coordinates Returned Material Authorization (RMA) as necessary.
• Ensures complete and accurate documentation of customer requirements.
• Ensure customer excellence and collaborative support.
• Generate quotation and process instrument and consumable orders from order entry to invoicing.
• Accurate and timely invoicing of orders, while adhering to company standards and customer requirements (including uploading to external sites e.g., Tungsten, Ariba, Coupa…)
• Ensure proper documentation and all order management processes according to corporate policies.
• Coordinate shipping between various manufacturing sites, warehousing, and third-party suppliers.
• Purchasing of local stock and follow up with logistic to arrange shipment and prepare shipping documents.
• Maintain data accuracy for local customer accounts (existing and newly created)
• Day to day service delivery which includes supporting engineers with work orders, case management and service parts escalations.
• Support Service Team with items such as: spare parts returns, tool calibration, contract maintenance
• Management of maintenance contracts/warranty and creation of stakeholder notifications
• Ensure timely reporting of orders, inventory, and backlog.
• Create weekly and monthly reports as requested.

Requirements

• Diploma/Bachelor’s degree in business studies preferred.
• Minimum 2-3years of working experience in order management process and Letter of Credit negotiations
• Experience in SAP system
• Strong computer skills including MS Office (Excel, Word & PowerPoint)
• Ability to work effectively in a cross-functional team
• Strong oral and written communication skills, good team player
• Customer satisfaction oriented and able to multitask
• Ability to quickly learn and apply new knowledge and tools, with a strong sense of self-directed learning and self-management.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries

• Providing introductory information to prospective and new customers

• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries

• Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases

• Letting patrons know about additional products or services that might benefit them

• Determining the quickest, most effective ways to answer a client’s or customer’s questions

• Escalating queries and concerns, when necessary

• Troubleshooting common issues with products or services

• Working with a team of CSRs and other departments to find appropriate solutions to problems

• Possess valid Class 3 driving licence

Ø organize and manage the electrical department as necessary, from receiving tenders to completing final accounts.

Ø To ensure sub-contractors are supervised and their standard of work is acceptable and in compliance with recognized safety practices and specifications

Ø To control and effectively manage department operations through regular site visits as necessary, to assess progress, safety, and quality, and to give instruction and advice

Ø To liaise with departmental staff, clients, contractors, and suppliers in matters relating to work

Ø To attend meetings, training workshops, and other work-related issues, as required, which may involve working outside normal hours

Ø To liaise with specialists and consultants to obtain assistance and advice

Ø To supervise staff including allocation and control of work

Ø To prepare method statements in conjunction with the Safety officer

Ø To liaise with the Safety Officer in arranging safety inspections

Ø To check and authorize orders and invoices, ensuring correct procedures are followed

Ø To liaise with Human Resources in matters relating to development and training courses for electrical staff

Ø To attend management meetings as required

Ø To undertake specific projects and prepare reports for the Technical Director as required

Ø To adhere to existing working practices, methods, and procedures, undertake relevant training and development activities, and respond positively to new and alternative systems

Ø Undertake any additional duties as and when required by the line manager/business

Ø Ensuring adherence to all company policies & procedures.

Ø To identify system weaknesses and suggest new/efficient procedures to strengthen it

Ø Promote health and safety and ensure adherence to health and safety policies and procedures.

Ø Undertake any additional duties as and when required by the business.

Ø Ensuring adherence to all company policies & procedures.

Ø To identify system weaknesses and suggest new/efficient procedures to strengthen it

Ø Promote health and safety and ensure adherence to health and safety policies and procedures

Ø Accountable for creating a safe working environment, managing risks reducing exposure to hazards to levels practically achievable, and ensuring implementation of QHSE Policy.

Ø Complying with all IMS Procedures, and QA/QC standards as applicable to deliver work safely and maintain the highest quality standards with minimal environmental impacts.

Ø Wear appropriate safety or protective equipment as identified required through risk assessments or as specified, at all times.

Ø Contributing to enhancing quality, health, safety, and environment within the organization.

In addition to the above, all supervisors and managers have a duty of care to ensure that a safe place of work is maintained and that appropriate welfare facilities are provided. Also, to ensure that all hazardous situations and possible hazardous conditions are identified and avoided. Workers must be briefed on the hazards likely to be presented, with the knowledge that the risks have been calculated, and must be informed of the controls required to mitigate those risks.

Minimum Qualification:

Ø BE or B-Tech in Electrical Engineering

Ø Proficient in the use of MS Word, excel, outlook, and other electrical software

Minimum Experience:

Ø Proven working experience as an Electrical Engineer

Ø Excellent knowledge and understanding of both marine and land-based electrical systems, procedures, and legislation

Ø Ability to ensure that labor, materials, plant, and equipment are used effectively and efficiently

Ø Ability to organize and direct electrical and associated staff, determining priorities to maximize the use of resources in achieving prescribed objectives

Job Specific Skills:

Ø Product & business knowledge

Ø Attention to detail is essential

Ø Able to manage workload

General Skills:

Ø Good team player with good organization skills

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Customer Service Coordinator

SGD $2000 - $2500

Alternate 5.5 Days/week

Job Description

• Handles customer inquiries via phone or email
• Supports customers in providing quotations and follow up on the inquiry
• Create Job order and update on amendments accordingly
• Provides post-sales support and day-to-day business liaison with customers
• Ad hoc duties assigned

Requirements

• Certificates or qualifications equivalent to Secondary Education
• Minimum of 2 years of related working experience preferred
• Proficient in written and spoken English
• Good related customer service/sales coordination experience
• Able to multi-task and work with minimal supervision

Summary

To ensure complete customer satisfaction with PerkinElmer by providing first level non-technical and basic technical support to customers contacting OneSource Support Services.

Key Accountabilities

Identify & Respond to Customer Inquiries:

• Acknowledge the customer, determine the nature of the call and provide a customer focused first point of contact to answer customer inquiries, establish service calls, or refer customers to other service professionals within PerkinElmer in a way that demonstrates a commitment to total customer satisfaction.
• Initiate outgoing calls focused on requesting and expediting requests for service and scheduling of activities with other Original Equipment Manufacturers (OEM) and Third-Party Vendors (TPV).
• Contact and negotiate the Enterprise Purchasing of all contract and Spot Buy Purchase Orders on a daily basis.

General Customer Inquiries:

• As necessary, refer customer to the correct internal professional to ensure the most effective escalation, transfer or reassignment path, achieving resolution and customer satisfaction.
• Channel product sales inquiries to the appropriate sales/service leader.
• Provide back up support for team members assigned to other customers.

Service Scheduling and Processing:

• Monitor & respond to customer requests, ensuring response times are within the requirements identified in the customer Statement of Work and Service Level Agreement.
• Process requests for equipment service, confirming equipment coverage and service provider, identifying events which will be billable to the customer. Obtain customer purchase orders for billable events before work is started.
• Review and schedule preventive maintenance and other scheduled compliance activities (OQ, PQ and validation) and assign to PerkinElmer engineer, OEM or TPV, working to schedule out 60-90 days in advance of required event.
• Follow up on service events to confirm the event has been completed and the customer is satisfied.
• Move the Basic start date to reflect service dates which have been moved to a future date.
• Utilize SAP, Service Max and/or customer’s system of record, if required, to capture pertinent detail regarding the event.
• Complete follow-up transactions in an organized, detailed, efficient manner, meeting deadlines. Data entry is accurate and errors minimal.
• Collect required customer data and information for account creation and maintenance, equipment adds to the program, deletes from the program, or entitlement changes. Submit via portal for processing.

Purchase Req and PO Creation:

• Obtain required documentation and approval prior to creation of Purchase Requisitions for service requests to be completed by non-PerkinElmer suppliers.
• Identify Customer’s instrument/system-based or technical need & ensure that required documentation is secured prior to purchase requisition release.
• Negotiate and contact vendors for Service, pricing and discounts, according to discount matrix.
• Identify vendor /OEM contract up for renewal, 90 days before renewal
• Work with service delivery team to ensure service delivery goals are met for cost savings, cost avoidance and KPIs (Key Performance Indicators).
• Assist with vendor satisfaction surveys; provide results to service leadership, service provider and customer where appropriate.

Out of Scope Charges:

• Run required reports to identify service events which require charge back to the customer.
• Complete the chargeback process, obtaining customer approvals where required, in advance of PKI customer invoicing.
• Maintain surveillance and escalate to service leadership any instances where billing cannot occur due to pending customer approval or funding issues.

Requirements

• Degree or Diploma in any discipline, or 2 years of experience in a team-based customer service environment.
• Ability to work effectively in a team and individually; organized with great time management skills.
• Excellent verbal and written communications skills.
• Demonstrated experience and proficiency using software for word processing, email, order entry, and others as required. Proficiency in Microsoft Office; SAP, Service Max and Maximo experience desirable.
• Self-motivated individual with strong follow-up skills

• Designing and developing electrical systems for marine vessels
• ⁠Installing and commissioning electrical systems on ships
• Supervising the work of marine engine technicians
• Inspecting and testing electrical systems and equipment
• Maintaining and repairing electrical systems and equipment
• Designing tray routes and electrical panel positions
• Creating single-line diagrams of lighting and other electrical panels
• ⁠Supervising the installation, cabling, and termination of electrical equipment
• Independently testing and commissioning electrical panels
• ⁠Loading testing D.G. sets
• Presenting surveys of electrical systems to relevant authorities

Job Scope:

· Liaise with customer/oversea agent

· able to handle import/export declaration

· booking with carrier

· arrange trucking/transport,

· maintain good customer relationship

Requirements:

• Min o" level with customer service experience, shipping experience preferred
• Must have experience in handling import and export
• Must know MS word / MS office

5 days work week

HOW TO APPLY :

Interested candidates, please submit your resume by clicking on “Apply Now” or aliceyap(a)hkmsvs.com

All applications will be treated in the strictest confidence and only shortlisted candidates will be notified

Yap Lay Choo

EA Licence No. 03C5391 | Registration No. R1987101

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / ervice & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

Job Description

1. Perform hands-on Marine/ Electrical / Mechanical / Chemical / Structure installation, Service & Maintenance and Repairs of Equipment / Instruments on outdoor field, canal, undergound, confine space, underwater, marine coastal

2. Involves working onboard vessel /work boat, canal, underground, river and field sites

3. Involve in integration of instrument / computer devices, programming, setup, configuration, testing and commissioning of remote access and control application.

4. Involve in instrument calibration, knowledge in chemical reagent

5. Planning maintenance schedule and product service report / analysis report / Maintenance Report

6. Involve in Ad-Hoc assignments as and when required

7. Willingness for Standby duties or work after office hour or during weekend and Public Holiday

Requirement:

1. Possess positive attitude to learn, has initiative and independent

2. Relevant educational qualifications in Marine/ Electrical / Mechanical / Structure Engineering (Degree/Diploma/ITE/NITEC)

3. Willing to do field work (outdoor sites, onboard vessel /workboat, underground, canal, water coastal, etc.)

4. Team player

5. No prior experience may also be considered.

6. Confident in Marine Environment

7. Self-driven and motivated individual with critical thinking skill

Interested applicants, please email detail resume to [email protected]

Regret to inform only shortlisted candidates will be notified

COMPANY DESCRIPTION

REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion.

Find out more at recgroup.com

RESPONSIBILITIES

• Drive customer issue resolution activities following the claims management process, i.e. root cause analysis, containment, corrective action, and factory process / quality controls improvements to prevent recurrence of problems and efficacies of detection.
• Process field claims in a timely manner for resolution.
• Work with regional Technical Product Managers to resolve field claims. This includes performing failure analysis and field visits to customer sites/installation.
• Providing timely engineering insights including failure analysis technical reports and presentation.
• Analyze product warranty claim and provide modeling on product service life.
• Collaborate with cross functional teams, contributing to the domain of product FA or characterization.
• Handles customer visits and factory audits and product inspection.
• Develop & contribute to building knowledge base of degradation from product to material level.
• Design tests to detect infant mortality and mid-life product failures.
• Perform investigation including product reliability data analysis, and modeling product performance behavior to identify opportunities in future development or continuous improvements for current technology.

• Bach / Masters / Phd Degree in Engineering or Science (Electrical, Mechanical, Physical Sciences)

REQUIRED SKILLS

• Problem-solving, failure analysis and trouble-shooting, statistical data analysis and design of experiment
• Application experience in managing (large) data modelling would be favorable
• Excellent practical knowledge and use of Microsoft Office
• Excellent interpersonal skills, strong belief in driving for quality and customer satisfaction.
• Ability to interface and communicate effectively with cross-functional teams as well as external stake holders and external auditors.
• Communicate effectively through presentation and technical reports.
• Enjoys rigors of technical reviews with peers & management to drive to business outcome.

Responsibilities:

• Build and maintain good rapport with customers through understanding their requirements and needs.
• Answering the telephone/ emails and manage customer's inquiries
• Work with operations team to fulfil client request, instructions and rectify issues
• Planning and Coordination with internal departments and customers
• In charge of the counter to ensure Drivers/ Hauliers are attended to
• Documentation and data entry
• Additional functions mandated by Management.

Requirements:

• Minimum ‘O’ Levels
• Advantage with Logistics experience
• Good interpersonal and communication skills
• Independent, meticulous and good team player
• Company Transport provided

JOB DESCRIPTION

Job Title: Customer Service Executive

Occupation: Customer Service Executive

Job Description & Requirements

About Us:

We are a prominent brand known for our quality products and exceptional customer service for merchandizing. Our company is dedicated to providing reliable solutions and enhancing customer satisfaction. As we expand our operations, we are looking for a dynamic individual to join us as a Customer Service Executive.

Role Overview:

As a Customer Service Executive, you will play a crucial role in supporting sales, marketing, and merchandising efforts from our backend office. Your objective is to ensure seamless coordination and communication between departments to optimize customer experience and operational efficiency.

Key Responsibilities:

• Provide comprehensive support to the sales team by preparing sales materials, reports, and presentations.
• Assist in executing marketing campaigns and promotions in alignment with company standards.
• Collaborate closely with the merchandising team to manage product information and availability.
• Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
• Utilize CRM systems to maintain customer records and track interactions.
• Conduct market research and analysis to identify trends and opportunities.
• Prepare regular sales and performance reports for management review.
• Support inventory management and logistics to ensure timely product delivery.
• Maintain accurate documentation and files related to sales and customer interactions.
• Contribute to improving processes and procedures to enhance overall efficiency and customer satisfaction.

Requirements:

• Fluency in Mandarin and English is required.
• Previous experience in sales support, customer service, or administrative roles is preferred.
• Passion for delivering exceptional service and enhancing customer satisfaction.
• Excellent communication and interpersonal skills, with the ability to build rapport with teams and stakeholders.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM systems and MS Office Suite.
• Ability to prioritize tasks and work effectively under pressure.
• Flexibility to support various projects and initiatives as required.

Join Our Team:

If you are passionate about providing excellent service and excel in a role that supports sales, marketing, and merchandising efforts, we invite you to join our team. We offer a competitive salary, opportunities for growth, and a supportive work environment where your contributions will be valued.

BASIC FUNCTIONS

We are looking for Marine Senior Service Engineers for commissioning, troubleshooting and repair of marine Generator. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.

SPECIFIC RESPONSBILITIES

• Standby support and 24/7 emergency call for customer support.
• Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
• Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
• Generate a service report to customer in a systematic manner.
• Investigate and handle all customers’ complaints related to product failures.
• Investigates root causes of failures and recommend solutions.
• Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
• Maintain close working relationship with our key customers to ensure the follow through until the issue is resolved.
• Develop service training material, ensures all technical and training documents are up-to-date and organized.
• Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.

QUALIFICATIONS/REQUIREMENTS

• Diploma/degree in Electrical/Mechanical Engineering with at least 8 years of relevant experience
• This position requires fair amount of traveling in the Asia Pacific and Southeast Asia Region
• A team player with strong problem-solving skills and task oriented
• Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
• Candidates with equivalent professional background will be considered
• Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous

WORKING HOURS / LOCATION

• 5-day work week
• 8.30am to 5.15pm
• Located in Jurong

OTHER BENEFITS

• Annual leave - 15 days up to 21 days
• Medical, dental, optical and annual health screening benefits
• Company transport provided at Boon Lay MRT station
• Other allowances applicable

Salary is commensurable to educational qualifications and working experience of the candidates.

Interested applicants, please attach your resume with your current salary. expected salary, reasons for leaving and notice period upon application.

(Please note that only shortlisted candidates will be notified)

Responsibilities

We are looking for an individual to join where you will provide project administrative

• support and other duties. Support project teams in various project phases of projects from planning to delivery. This could entail helping with documentation, minutes, task tracking, etc.
• Support the project teams in project related events/meetings, including security clearance and/or project/site clearance for staff and contractors.
• Plan, implement, execute and oversee all aspects of an event
• Process purchase orders and perform acceptance, in a timely and accurate manner.
• Co-ordinate and work closely with suppliers to ensure timely deliveries of goods and information to internal stakeholders.
• Support on related reporting and administrative duties
• Interface with vendor regarding products and services needed
• Meet project deadlines as assigned
• Coordinate and execute meeting logistics and event
• Support new business processes by conducting research as well as drafting credentials and proposals
• Participate actively in internal and client meetings, offering knowledgeable observations and suggestions; maintains self-awareness and professionalism to ensure contributions are appropriate
• Maintain self-driven passion and actively develop knowledge of client issues and related industry trends, establish relationships with key opinion leaders, participate in industry networking events and inform team leaders of potential new business opportunities
• Other responsibilities as assigned

Requirements

• Diploma in any discipline
• Good interpersonal and communication skills.
• Structured and systematic way of working.
• Able to work independently and with a team in a fast-paced environment.
• Possess good planning, organisational and multi-tasking skills.
• Strong knowledge of Microsoft Office Applications, particularly MS Project, MS Word, MS Excel and MS PowerPoint
• Knowledge in any of the following will be an advantage

When submitting a job application, please include the following details:

Expected and last drawn basic salary

Earliest availability date / Notice period

Recent photo

Responsibilities

• To adhere to prevailing Company SOPs including service KPIs.
• To carry out indoor and outdoor service jobs (commission, repair, troubleshoot, inspection, modification, warranty checks).
• To investigate customer complaints (product defects, failures or non-conformance) and recommend solutions.
• To issue customer outdoor and indoor service reports.
• To disassemble cancelled units for stock return.
• To provide service and maintenance training sessions on product usage for customers.
• To supervise ADs during service works and to report discrepancies if any.

Requirements

• ITE in Engineering (Mechanical) + 1-2 years of relevant work experience or
• Diploma in Mechanical with no prior experience.
• Basic English language proficiency needed to prepare service reports.
• Willing to be on standby for adhoc service activation after office hours. Overtime will be paid for service hours worked after office hours.
• Willing to commute to clients' site for servicing. Transport reimbursement is provided for travel from office to client site.
• Independent, responsible and self-motivated with a hands-on approach to work.
• Willing to travel overseas for work.

Benefits

• Variable bonus.
• Annual bonus.
• Monthly meal allowance.
• Annual health screening.
• Dental.
• Hospitalisation insurance.
• Specialist treatment coverage.
• Annual allocated training hours for each employee.