The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Provide level 1 and level 2 application support (technical and functional) to a portfolio of counterpart credit risk applications.
• Analyze and manage incidents/problems/requests coming from users
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.
• Supervise and monitor daily and monthly chains and handle user request by working
• closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Handle some automation and development to improve support activity
• Prepare and maintain support documentation
• Maintain programmable code outlined in technical instructions and specifications for software applications.

Job Qualification

Mandatory

• Candidates should have 3+ years’ experience in application support in a large organization.
• Exposure to Capital Markets applications
• Exposure to Counterparty Credit Risk applications
• Strong knowledge in Sybase, Unix, Shell scripting, Perl and Control-M
• Good knowledge Microsoft Office
• Good knowledge in Control-M
• Knowledge in Financial products (Treasury, FX, Credit, IRD…) is an advantage
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Good to have

• ITIL Experience
• French speaking capability is an advantage
• Exposure to Market Risk and Compliance domains is an advantage

Education Requirements

At least a Bachelor’s degree in any of these faculties:

• Computer Science
• Information Technology
• Programming & Systems Analysis
• Science (Computer Studies)

Shift Timings:

• Shift is required as per standard

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Job Description

• As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations.
• You will be required to provide support to the team and ensure that the IT infrastructure is running smoothly.
• Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.
• Provide technical support for IT infrastructure operations.
• Ensure that the IT infrastructure is running smoothly.
• Collaborate with the team to ensure that the project is completed successfully.
• Troubleshoot and resolve any issues that arise during the project.
• Ensure that all work is completed within the project timeline.

Requirements:

Top 3 Mandatory skills:

1. IT Cloud Infrastructure Operations.

2. Full Stack experience (NodeJS, ReactJS).

3. AWS Cloud administrative skills, AWS Developer associate or AWS Administrator SysOps certified.

Other Skills Requirements:

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management Skills which are good to have / optional

6. CAT2 clearance is required before onboard.

Business Profile Description

A unique blend of the Reggio Emilia approach, Multiple Intelligences, and the ‘Habits of Mind™’ defines the pedagogy of Mulberry, one of Global EduHub’s premier preschool education brands. With over ten centres scattered around Singapore and Australia, we combine a strong curriculum, beautiful learning environments, and specially tailored lessons to bring engaging, e ective and awe-inspiring lessons to every child. Mulberry is also the first and only preschool chain in the world to be certified in the use of the ‘Habits of Mind™’ by the USA, and we are an award-winning brand, having won the ‘Best of the Best Preschool Award’ for ‘Best in Promoting Positive Learning’ in 2015. We are also SPARK (Singapore Preschool Accreditation Framework) accredited.

Job Description

• Guide and mentor teachers to raise the standard and performance in the centre
• Build a team with positive morale and highly competitive educators
• Good leadership skills in leading a team to meet company objectives
• Well verse in local regulatory agencies requirement, licensing, health and safety regulations etc
• Work closely with relevant agencies or partner to fulfill requirement
• Prepare and control expenditures
• Maintain a healthy enrolment rates
• Maintaining good relations with parents, business partner, government bodies etc
• Adhere to teaching standards and safety regulations as established by the official sources
• Prepare monthly reports and other relevant documents required by the management

Qualifications

• Degree in Early Childhood Care and Education (ECCE) or Degree in any discipline, with Diploma in Pre-school Education-Leadership (DPL)
• At least 2 years of relevant supervisory experience in a childcare setting including infant care
• Excellent communication and interpersonal skills
• Strong leadership qualities with passion in equipping and inspiring young lives
• Strong knowledge in curriculum and pedagogy

Job Requirement

· Candidate must possess at least Diploma in Finance/Accountancy/Banking or equivalent.

· At least 1 Year(s) of working experience in the related field is required for this position.

· Required Skill(s): Good PC skills and familiar with Microsoft Office

· Preferably Junior Executive specialized in Finance - General/Cost Accounting or equivalent

· Knowledge of MYOB and QuickBooks accounting software

· Be Independent, meticulous and able to work under pressure

· Possess a willing to learn and proactive attitude

· Bilingual

Responsibilities:

· Handle full sets of accounts for clients

· Assist in timely and accurate monthly closing

· Preparation of payments

· Maintenance of proper accounting records and filing system

· Support operations and general day-to-day administrative duties (including payroll, CPF, EPOL admin, Tax admin etc)

· Assist in Secretarial work (Incorporation of Company, AGM, AR & etc)

· Provide secretarial support to Managing Director

· Able to handle confidential information in a professional manner

· Perform other ad-hoc duties as assigned

· Able to work independently and as a team

We provide on-the-job training
We provide opportunities for career advancement within company
Work-life balance working style

The Role

The Healthcare Assistant will provide support and assistance to the Nursing staff in providing the residents with basic hygiene and personal care daily, attending to their needs and notifying attending nurses of any changes in the physical or emotional state of residents.

Responsibilities

▪ Carry out duties / procedures as assigned by senior nurses.

▪ Assist in serving meals / drinks and in feeding the residents. Report abnormal feeding.

▪ Assist in the activities of daily living (ADL) of residents. Report Abnormalities.

▪ Assist in the hygiene care of residents such as, toileting, showering, grooming, etc.

▪ Assist in transfers and mobilizing of ADL activities.

▪ Perform general housekeeping to maintain cleanliness of the wards, bed, lockers.

▪ Assist in conducting daily exercises for the residents and interactive activities for Dementia care.

▪ Assist in organizing visits for residents to go for medical checkups; arrange transport and accompany residents.

▪ Alerts nurses to emergency situations where necessary take first responder actions to mitigate care.

Qualifications

▪ ITE Skills Certificate in Healthcare

▪ WSQ Higher Certificate in Healthcare (Nursing Care) advantageous

▪ Some Knowledge in healthcare setting

▪ Minimum 1 year of experience in looking after elderly.

▪ Good communication skills

▪ Pleasant disposition

▪ Singaporeans only

▪ Candidates without experience may apply. Training will be provided to such candidates.

▪ Able to read and understand simple English.

Others

· 6 days a week ( 0700-1530hrs & 1300 – 2130 hrs) & Able to perform 2 rotating shifts, including weekends and public holidays. Off in lieu will be rostered.

· Meals provided during duty hours

· Medical and Dental Benefits

Salary range : $1800 neg

- Handle systems relating to shopper management and rewards programs.

- Provide assistance and general information to shoppers at the Concierge Desk.

- Handle the administrative and clerical work relating to the events and promotions at the mall.

- Handle mall redemption programs such as vouchers, premiums, and parking

- Assist in customer loyalty programs.

- Assist in collating tenants’ gift voucher reimbursement.

Interested candidate please send your resume to

Elaine Lee

[email protected]

(Outsourcing team: West Division)

EA License No: 99C4599

Job Description

• Be the main coordinator in plan, organize events and activities for drivers
• Provide admin support to drivers (if needed)
• Plan and organize focus groups session for drivers
• Oversee and support a team of Driver relation officers who are handling emails in ensuring that they meet stipulated timeline
• Any other project deliverables and duties as assigned

Job requirement

• Open to both Degree holder or Diploma holder
• At least 5-8 years of experience in events planning
• Some relevant experience in customer service is preferred
• Able to work on weekends if required
• Proficient in Microsoft office
• Good interpersonal and communication skills
• Display professionalism when interacting with drivers while managing tasks at all times
• Multi-lingual preferred

Job Description

• Consistently maintain regular observation and evaluation of infant/toddler’s development and growth progress
• Ensure safety of each child through close supervision, whether in the classroom setting, play area, or any other areas within the school compound
• Perform childcare / infant care routines in a prompt and hygienic manner that is consistent with the early years child development practices. These routines include diapering, feeding, bathing, hand washing, napping and transitioning between activities
• Maintain daily journal of milk feeds, solid feeds, diapering, etc., in accordance to relevance for each age group (Babies, Junior and Senior Infants)
• Plan and implement engaging learning experiences/exploration

Qualifications

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Candidates who are keen for a career-conversion to pursue his/her passion in early years education are welcomed to apply

Other Information

• At least one (1) year of relevant experience will be added advantage
• Willing to learn, with good attitude
• Able to work well independently as well as within a team
• Passionate about working with young infants/toddlers
• Driven to make an impact in the early years education of the young

Responsibilities:

• Comfortable working with online systems (Microsoft and e-commerce system).
• Daily work will be downloading of data (word or excel documents) from online systems and do routine adjustments of texts and formatting which will be printed out, laminated, and cut to be displayed during our Buddhist Ceremonies.
• Assist in Monk/duties/tasks during ceremony.
• Update donors contact and biographical information.
• Assist in handling ceremony enquiries if necessary.
• Other duties assigned by superior
• Training will be provided.

Requirements:

• GCE 'O' and above
• Able to type Chinese Characters using Hanyu Pinyin.
• IT savvy - Word / PowerPoint / Excel. Main work will be focused on Word software.
• 5 days works per week. (must work on Public Holidays and weekends)
• Must work on Chinese New Year period
• Familiar with Microsoft Dynamics 365 will be advantage but must be comfortable working with online systems. Training will be provided.
• Familiar with Buddhist Ceremony / Event will be advantage.
• Meticulous, attention to detail and independent.

• Benefits
• 1 Meal Included (Lunch)
• Year end Bonus
• Public Holidays Annual Leave compensate
• Dental/TCM Reimbursement
• Overtime
• Panel Medical

Responsibilities

• Work closely with and render support to Relationship Managers
• Work closely with various departments to ensure a smooth process in delivering the necessary deliverables to vendors.
• Friendly approach in handling customers and vendors queries efficiently
• Liaise and maintain a good relationship with Vendors’ Sales and Admin throughout the sales process
• Provide general administrative support to the Vendor Financing Team

Requirements

• Ability to work with people across different departments in the Company and is a strong believer in customer service for both internal and external stakeholders
• Meticulous and takes initiative in problem resolution
• Possess a pleasant disposition and a team player

Job Highlights

• 5-days work week, Mon-Fri, 8.30 am to 5.30 pm
• Training provided

Interested candidate who meets the essential prerequisites, please submit your resume and contact telephone number.

- 2 years contract

- 12 hours rotating shift (14-16 days/month) 9am – 9pm, 9pm-9am

- Novena

- Up to $3500 + allowance + PB

Job Responsibilities:

Involve in one or more teams working in 12-hour shift in supporting and up keeping our customer systems running smoothly through:

• Perform daily duty on system monitoring
• Perform incident management and escalate incidents to level 2 maintenance team.
• Perform weekly EndPoint protection updates.
• Perform end user administration of windows AD, RSA and 2FA token.
• Perform Certificate renewal and administration for serves and end users.
• Perform adhoc administration task on firewall and endpoint protection.
• Monitoring and check on server's health

Period:

• 2 years contract

Working Hours:

• 12 hours rotating shift (14-16 days/month) 9am – 9pm, 9pm-9am

Salary:

• Up to $3500 + allowance + PB

Location:

• Novena

Requirements:

• Minimum Diploma in Computer Science /Information Technology or equivalent.
• Has basic knowledge in Windows Active Directory services and WSUS.
• Has basic knowledge in Windows Certificate Authority services.
• Manage and Coordinate between customers and third party vendors for fault resolution where necessary.
• Provide operation support, maintenance and administration.
• Has basic knowledge on Switches and Routers

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )
3 Shenton Way, Shenton House #19-01, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Summary:

The Customer Program Administrator is responsible for supporting the Customer Program Manager on the day to day activities which includes the execution of one or more simultaneous products or programs under development and through volume production, and supports day to day customer order fulfilment activities.

Duties and Responsibilities:

General

• Paperwork: pre-acceptance check list, NOC, Documents downloading etc.;
• Set up document filing system and file the sales orders, commercial documents and other paperwork copies;

Order Management

• Maintain sales orders: create, change or cancel sales orders in ERP system and notify the related personnel in a timely manner;
• Shipment coordination: Print Sales Orders, shipment alert to customers, etc.
• Receive and perform necessary analysis against the customer MRP forecast
• Notify the related personnel of the customer forecast demand information in a timely manner.
• Generate various reports (Inventory, consignment reports etc.)

Commercial

• Assist Account Receivable to collect outstanding payment from customers.
• Support and assist with Quotes/costing generation and related requirements
• Work with Cost Accountant to validate costed BOM
• Obtains missing quote information (drawings, specs., other) from Customer’s portal

Knowledge, Skills and Abilities:

• Ability to understand, track, drill-down, and analysis based upon sales data churn out.
• Attention to detail with exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external customers.
• Strong computer skills (MS Office suite, particularly Excel) and database (SAP or related ERP at the site) experience.

Educational/Certification Requirement:

• Associates Degree/Diploma or equivalent in technical, business, or financial discipline or equivalent experience

Experience Requirement:

• 1-3 years’ experience in a semiconductor or similar industry
• Good team player and able to perform in fast paced environment
• Ability to work under pressure

Residence Officer

We are looking for suitably qualified individuals to work in luxurious, high-end developments.

You will possess a warm and friendly disposition and have a passion in serving high net-worth residents.

The ideal candidate will be a smart and trustworthy individual who is able to serve residents efficiently and professionally.

The goal is to contribute to an overall pleasant residential experience.

Provide a high level of service to residents at all times

Attend to residents’ requests/enquiries/feedback

Requirements:

· SHATEC /DIPLOMA / NITEC / GCE level qualifications

· Experience in service industry like airlines, hotels, high-end retails will be an advantage

· Able to communicate effectively with confidence

· Familiar with Microsoft Office applications.

Join us to develop your passion and enjoy a fulfilling career full of varied experiences.

Interested candidates please apply send us a comprehensive resume, including current and expected salary. Thank you for your interest, however, only shortlisted candidates will be contacted.

Service Technician

Requirements:

• NTC / Nitec in Electronic or Mechatronic
• Perform Servicing, Calibration and Testing of measuring instruments
• No experience is required as training will be provided
• Competent in written and spoken English as report writing is needed
• Opportunity for overseas training

Shape the future with us! Apply today!

Job Description:

• Adheres to principles and practice of infection control, health and safety
• Ensures equipment is clean, safe and in good working order and reports any defects to CNM / RN in charge:
• Checking and calibration of equipmenT
• Preparation of dialysis machine
• Removal of medical consumables items from dialysis machine
• Machine disinfection / Chair clean-up
• Weekly cleaning of dialysis chair and machines
• Labelling routine/adhoc blood test tubes
• Replenishment of medical consumable items for daily usage including cleaning and preparing of working trollies, including of white bags preparation
• Assists with pre/post dialysis specifications: weight, temperature and other vital signs of the patient
• Crowd control and distribution of patient dialysis cards
• Serves refreshments to patients
• Reports incidents / accidents immediately to the CNM / RN in charge
• Participates in nursing shift handover sessions and continuous quality improvement projects

Job Requirements:

• Able to work and stand long hours
• Comfortable with starting work early or ending work late
• Keen in customer service

Ann Goh Xin Ting

R1875289

Recruit Express Pte Ltd

E.A License: 99C4599

If you meet the requirements of this role, please email a detailed resume in Word document to Ann.
CEI Registration No.: R1875289
Email: [email protected]
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description:

• Execute & conduct age-appropriate curriculum according to the Company’s curriculum framework
• Maintain quality classroom and learning environment that promotes learning in accordance to the curriculum framework
• Foster a trusting and respectful relationship with children and parents by being a positive role model
• Execute daily routine accordance to time schedule
• Maintain minimum admin work for reference / record purpose

Requirements:

• Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Pyschology & Early Education
• GCE 'O' Level credit in English
• Good problem solving and interpersonal skills
• Ability to build good rapport with parents and various stakeholders
• Enjoy and love the company of young children
• Team player
• Preferably energetic, vibrant and child-like!

- 1 year contract

- Ang Mo Kio

- Mon to Fri: 8.30am to 6pm

- Up to $6,300

Responsibilities:

• Providing normal business hours service support and on standby 24x7 for Incident calls or escalation calls.
• Reviewing, assigning, and supervising all support teams on their roles and responsibilities and align to Authority’s expectation and standards.
• Managing, supervising and improving the workflow and throughput for Data Center operations where necessary.
• Managing/supervising incidents related to the M&E Facility and/or Cloud Operations.
• Reviewing Data Centre IT infrastructure process such as Asset Management, Capacity Management, Configuration Management, Service Fulfilment management, Change management and get endorsement from Authority to implement or update any policy/process/forms of the Data Center.
• Managing and monitoring vendor performance management according to KPI/SLAs for break fix/maintenance/installation of Data Centre IT infrastructure management.
• Reviewing Vendor’s ITIL framework process in both M&E Facility Operations and Cloud Operations’ maintenance, break fix through Change Management, Incident Management, Asset Management, Capacity Management, Service Requests and ensure that all works are well documented and stored accordingly and made available for audit.
• POC for escalation/consultation of incidents from Customer, Vendor, DC Operators and mediate the queries/requests respectively before escalating to Authority.
• Ensuring uptime of DC infrastructure systems on both M&E Facility and Cloud Operations.
• Reviewing/Approving requests (Change/Service) on both M&E Facility and/or Cloud Operations and involved in the weekly CAB.
• Reviewing/Auditing all documentation performed by all support teams (e.g. DC Operators, FM team and other support teams, etc.) and ensure that it is stored in the appropriate location.
• Coordinating and working with all support teams (e.g. FM Team/Cloud Operators/Security Guards/etc.) where necessary.
• Ensuring all the support teams in the Command Center, Security Guards are performing their daily duties diligently and effectively.
• Supervising/managing all support teams (e.g. DC Operators, Security Guards, Cloud Operations Team/etc.) in the Data Center on handling requests according to the agreed Service Level Agreement.
• Performing any other ad-hoc duties given by Supervisor/Authority.

Period:

• 1 year contract

Location:

• Ang Mo Kio

Working Hours:

• Mon to Fri: 8.30am to 6.30pm

Salary:

• Up to $6,300

Requirements:

• Degree in Computer Science, computer Engineering or equivalent, although consideration will be given to experience and certification
• Working experience in a Mission Critical Data Center environment, with knowledge of IT infrastructure that support a Data Centre.
• Working experience in a Cloud environment, with knowledge of Cloud Services lifecycle environment.
• Good analytical skills and ability to work with others such as vendors, subcontractors and fellow team members.
• Project Management skill and preferably with ITIL framework knowledge.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

You will be an integral part of the team in Care Home to provide classroom and on-the-job training to both clinical and non-clinical staff. You will be responsible of the Induction program for new clinical staff on board.

Job Scope :

• Train new clinical staff to ensure and promote quality patient care
• Provide timely training schedules as requested/ required
• Work, coordinate and support with different institutions (e.g. ITE, AIC, TTSH etc.) to provide training to Support Care Staff
• Guide and support assigned Support Care Staff who are in ITE-ISC (ITE Skills Certificate) Healthcare program
• Review and evaluate the effectiveness of training programs and educational activities for ITE educational programs
• Review and revise nursing training curriculum on a regular basis to ensure it meets the current and future educational needs
• Utilize best practice standards and guidelines to improve clinical education
• Work on training related projects/ assist with assigned projects as needed
• Responsible for ensuring all clinical staff receive orientation, training and continual education programs to maintain the required level of competency
• Coach and evaluate Support Care Staff after their training to ensure high quality nursing care is delivered to patients
• Undertake any other responsibilities as directed by the Supervisor/ Management

Job Requirements

• Diploma in Nursing
• Registered Nurse with Singapore Nursing Board
• Min. 3 years of clinical experience as a Staff Nurse
• Experience as Clinical Instructor will be preferred
• Valid certification in Basic Cardiac Life Support (BCLS)
• Possess initiative, drive and self-motivation to persevere and make things happen
• Able to work effectively with diverse teams and all levels of employees to achieve positive outcomes
• People & customer centered
• Certified ITE Trainer
• Mon - Friday, 8am to 5pm / 9am -6pm

Check out Aber Care Website for detail

Interested applicant please email your detailed resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Position title : Assistant Teacher

• Location: Woodleigh
• Monday to Friday, 1pm to 7pm
• Salary : $1,600 - $2,600

Interested applicants can also send your resume to

WA:+65 8151 4682 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Responsibilities

• Assist teacher guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Maintain and build relationships with children and parents.
• Assist Teacher conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director / Teacher.

Job Requirements

• Assistant teacher experienced
• Min Diploma in any field

Responsibilities

• Responsible for performing corrective and preventive maintenance of CCTV Surveillance System
• Responsible in assisting in planning of the Preventive Maintenance Schedule

Requirements

• Min Nitec in Information Technology/ Electronics/ Electrical Engineering or relevant
• Min 1 years of working experience in computer networking, CCTV set up and Video Management System

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

A dynamic and friendly language centre based in Upper Thomson is looking for a front desk / receptionist. He or she is customer-oriented and able to pay attention to details and provide support to customers and teachers.

Role:

• Handle clients inquiries (walk-in, phone, email...)
• Resolve issues and escalate issues as required (claims, schedule conflicts, last minute cancellations)
• Ensure daily operations (taking payments, recording new registration, compliance with procedures covid etc...)
• Prepare classrooms between lessons
• Working hours Sat/Sun 8.45am to 5.30pm. $10 per hour

Requirements:

• 1st experience as in customer service, sales or receptionist, preferrably in education/tuition/school
• Good presentation and customer-oriented
• Comfortable with clients face to face and over the phone
• Dynamic, self-driven, professional and reliable
• Proficient with Office, email

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

• Gatekeeper for the production stability & quality
• Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

• Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge
• Supervise the production activities (with reporting, governance and operational management)
• Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)
• Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)
• We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.
• We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.
• We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.
• We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.
• We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.
• We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.
• We are finally responsible for the CBI Run Portal.

Strong points:

• Challenging mission which help to develop strictness, agile methods and precision in the communication
• Ensures a good visibility from the management and all CBI colleagues
• The collaboration with support & dev teams allow to develop IT and production knowledge
• It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

• Need to structure the information for all CBI teams
• Need to bring more and more visibility
• Need to propose initiative to develop digital solutions and assets
• Need to save workload by optimizing and automatizing RCT activities
• Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

• Be the point of contact on each run process to give advice on method and good practices
• Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.
• Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Job Qualification

• Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)
• Knowledge sharing minded (wiki + procedures + training + self-learning video)
• Fluent english
• Good communication
• Will to understand the production need and to propose a suitable solution
• Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people
• Be able to perform regular concise executive summaries
• Be reactive

Techno:

• Jira + Service Now
• Full Office suite with an ability on iconography usage and pivot table
• SQL developer (simple and joined queries)
• PowerBI (data refresh, report generation and new indicators building).

Next Step

Click “apply” or send resume to: Tamanna Bilandi [email protected]

EA Licence No.91C2918| Personnel Registration No. R2096241

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

- Permanent/Part-Time

- Up to $2,000 + Commission

- Northpoint

- Training Provided

Job Description:

1. Responsible for selling Monitors, Mini PC, Gaming Peripherals and Networking products and services to customers
2. Attend to customer’s enquires on products
3. Assist in tracking of quantity of stocks and the display of goods
4. Ensure demos and pop materials are well maintained at store

Period:

• Permanent/Part – Time

Location:

• Northpoint

Salary:

• Up to $2,000 + Commission

Job Requirements:

• Minimum GCE O’ lvl

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201 )

3 Shenton Way, Shenton House #19-01, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg