Customer Service Officer

• Working Hours: Monday-Friday 8.30am - 5.30pm; Saturday 8.30am - 12.30pm
• Salary: $2,000 - $2,800
• Location: Ubi

Requirements:

• 1 year experience as customer service

Jobs Scope:

• Daily cash collection
• Handle inbound & outbound calls, and reply to emails with regards to general enquiries, complaints, service requests & troubleshooting.
• Email allocation to officers for technical service arrangements.
• Coordinate and liaise closely on service arrangements with various internal departments and external parties to ensure timely response to customers.
• Administrative duties
• Preparation of quotations and bill processing
• Other duties as assigned

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

As a Laboratory Technologist in NUS Centre for Additive Manufacturing, the incumbent needs to work on the following areas:

• Operate and maintain various 3D printing machines and other facilities in the laboratory.
• Provide 3D printing services with metals, ceramics, polymers, etc., and support NUS researchers, industry and hospitals in projects related to 3D printing.
• Help Laboratory Manager in safety management and procurements of consumables, etc.
• Provide technical support and user training in 3D printing.

Qualifications

• Diploma or equivalent in Engineering, Design, Biomedical or Material Sciences.
• 1 year of working experience.
• Prior knowledge or experience in operating high-end 3DP equipment and/or experience in product design will be a plus in the job.
• Self-motivated, and a good team player

Job Responsibilities:

• Achieve individual sales and team target
• Handle all walk-in and phone enquiries from customers
• Explain product information as well as communicate the use of all products in the most professional and efficient way
• Perform direct marketing and sales activities to generate sales
• Participate in outdoor sales activities and roadshows
• Handle counter duties and cashiering

Job Requirements:

- Min. A Level / Diploma / Degree

- Must be able to work on weekends & public holidays

- Good communication skills & customer service skills

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Provide sales and business support to the team which include but not limited to:
• Handle incoming enquiries, prepare technical costing sheets, generate, and issue sales quotations/ contract and shipping documents.
• Responsible for order processing and coordinate shipment delivery.
• Liaise with Sales teams in various countries on sales / orders processing.
• Prepare contract review documents, new customer account creation, credit notes.
• Administrative support such as filing of sales documents to ensure audit compliance.
• Any other assignment as directed by immediate supervisor.

Requirements:

• Candidate must possess at least Diploma in any field.
• At least 1 Year(s) of working experience in logistics or service provider background.
• Required Skill(s): MS office and SAP
• Preferably Junior Executive specialized in Customer Service or equivalent.

Job Highlights

• Lunch provided
• Shuttle Bus(Pick up and drop off at various locations)

Job Responsibilities:

• Supervising residents daily, managing their welfare, discipline, and adherence to institution standards.
• Providing support during emergency situations.
• Implementing Trauma-informed practices in daily interactions.
• Ensuring the safety and security of premises through body and property checks, security patrols, dormitory inspections, and conducting urine tests when necessary.
• Managing and addressing the daily living needs of residents in the Hostel.
• Establishing positive relationships with residents.
• Participating in task forces to assist and execute required tasks.

Job Requirements:

• Capability to work night shifts.
• Independence, resourcefulness, and responsibility.
• Firm commitment to upholding standards and responsiveness in dealing with individuals.
• Strong communication and writing skills.
• Proficiency in MS Word, Excel, and similar tools.

We are looking for an individual who is passionate about IT and has experience in computer networking - firewall, VPN, servers, switches etc.

Career progression for candidates with aptitude and the willingness to put in the effort to grow with the company.

This position is mainly based in Penjuru with periodic deployment to customer sites depending on projects.

JOB SCOPE

• PaperCut deployment and troubleshooting
• PaperCut User Training (on-site) and Phone + Teamviewer Support
• Manages IT infrastructure related projects and services.
• Maintain and proactively improve the IT infrastructure of the company to avoid disruptions to operations. The infrastructure covers office equipment like personal computers, network, servers, photocopiers, printers, IP-PBX, CCTV.
• Manages, administers and provides support for network infrastructure and network/firewall/VPN change requests.
• Overall responsible for, procure and maintain inventory of the necessary hardware
• Escalation point for IT operations matters, pertaining to system, CCTV, network, and voice services.
• Manage network capacity and email administration such as creating/maintaining user ids and email addresses.
• Responsible for the stable operation of the in-house computer software systems and network connections.
• Any other related IT technical support work

-----------------------------------------------------------------------------------

REQUIREMENTS

• Minimum Qualifications Diploma/Degree in BSc or BEng in Computer Science/Infocommunication/Internetworking or related disciplines
• At least 2 year(s) of relevant experience in network & Internet services, computer & mobile devices and information system
• In-depth hands-on experience in configuring and troubleshooting routers and switches network equipment as well as FortiGate firewall and its implement in corporate as well as hosting networks.
• Linux, Mac and Windows Admin skills.
• Good knowledge in managing and configuring virtualization environment, KVM, Hyper-V, Vmware.
• Admin experience in Office365, LDAP, Active Directory, AzureAD
• Experience with various open-source monitoring tools like Wireshark.
• Excellent troubleshooting, problem-solving and analytical skills.
• Good attitude and a willingness to learn
• Patient and meticulous
• PaperCut experience an advantage (Training will be provided)
• Class 2B or Class 3 (Manual) license is an advantage.

Other Job Details

• Report to office at Penjuru (West) and will be dispatched to customer's sites when required
• 5 day work week (Mon-Fri 8.30am-6pm)

Starting salary commensurates with candidate's aptitude, experience and skill.

Looking for driven individuals who are looking for a role where they can own the customer relationship end to end and provide excellent customer service to their clients. Attractive 5 day work week, Monday to Friday!

About Maid-Power

Maid-Power obtained its licence in 1984, making it one of the few remaining pioneer employment agencies in the foreign domestic worker help line in Singapore. In this line of business many have come and gone. Maid-Power is a trusted and established name since 1984. We have successfully advised and assisted thousands of employers in their quest to find live-in domestic help, with a significant proportion from repeat business. Children of many of our clients continue to use our services when they set up homes of their own.

Responsibilities

• Attend to customer enquiries and sales leads from phone, walk-ins, and queries from online website
• Assessment of suitable helpers to match with employers, and securing placement of the helpers
• Arranging interviews for helpers and employers
• Be the main point of contact for both employers and helpers and advise them as required
• Build and maintain good client relationships with both employers and helpers
• Handle all administrative work for placement of helpers, diligently following up on helper arrival and giving timely updates to employers
• Follow up with any after sales service and counselling to helpers and / or employers

Job Requirements

• Possesses CEI (Basic) or willing to take course
• Experience working in an employment agency is an advantage
• Ability to speak Bahasa Indonesian or Bahasa Melayu is an advantage
• Great interpersonal and communication skills
• Has a sense of ownership and responsibility to service the client end to end and own the client relationship
• Familiar with MOM regulations
• Computer literate
• Able to work in a team

About the Job

• 5 day work week (Monday to Friday, 10am to 6pm)
• Monthly salary + commission
• Location: Central, Orchard
• EA No. R1103648

Responsibilities

• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine the level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries and resolutions accurately and effectively in a customer relationship management system.

Requirements:

• Minimum of 3 years related experience in employee support and have good working knowledge of the dependencies between company policies, benefits, payroll and HRIS.
• Or, you bring a minimum of 4 years of experience in customer service support and a working knowledge of Human Resources. Bachelor’s degree or equivalent and relevant work experience.

Job description

Patient Service Officer Maternity Cover from 1 Mar 2024 to 30 Jun 2024 (4-month contract) needed.

• Responsible for the effective management and operation of Patients’ Registration counters including billings, financial counselling and collection matters.
• Process, respond to requests and handles all general enquiries & feedbacks received from patients
• Answer incoming telephone calls from patients, clinics and other organizations and deal with enquiries providing non-clinical advice and information.
• Perform chaperon activities in the absence of the porter. Provide a wheelchair to the patients where and when necessary.

Job Requirement

• At least 1 years' experience in a customer service role preferably in a hospital environment
• Pleasant personality and service oriented
• Good interpersonal, communication and leadership skills
• Team player
• 5 days work week (Any 5 days in the week which including Weekends & PHs)
• Working hours:

Shift 1 : 7:00am to 4:30pm ; or

Shift 2: 10:00 am to 7:30pm; or

shift 3: 12pm to 9:30pm

Job Responsibilities:

• Assist the management with daily operational matters.
• Motivate team members and maintain a high level of team cohesiveness.
• Ensure staff adhere to company SOP.
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation, etc.
• Plan routine cleaning of the outlet.
• Maintain Food Hygiene and Safety Standards.
• Execution of maintenance schedule for equipment and perform routine inspections.
• Able to resolve any service disruptions or customer complaints.
• Able to demonstrate excellent communication and interpersonal skills.
• Responsible for the preparation work of outlet.\ opening and closing during operation hours.

Requirements:

• Team player with strong communication skills.
• Able to provide exceptional customer service.
• Adaptable individual with leadership skills.

• Perform service, troubleshooting, overhauling, commissioning and testing of mechanical and electrical equipment and automation machines
• PLC programming
• Modules over-head bridge cranes preparation for commissiong, filling gear oil, bearing greasing, settling limit switch travelling and hoisting, overload trip setting and testing.
• Top side equipment cooling medium system pareparation for commissioning, fresh water close circuit system flushing by using screen on plates type coolers to catch impurity and dirt, glycol gilling to cooling medium system through hull drain tank and expansion tank
• Testing cooling medium pumps no load and system load run
• Glycol regeneration system preparation for commisisoning, sytem flushing, hydrop testing, glycol filling and system running.
• Gas Dew point control-refrigeration system preparation for commissionig, system flushing by nitrogen, hydro testing, refrigerant charging to gas skid and compressor skid and system running.
• Hub (mechanical parts) balancing and testing, check inventory, calibrate instruments
• Plan and assisgn team members to safety and prductivity
• Perform testers conversion from product to product
• Testing, trouble shooting and online testers to production
• Liaised with process group, automation group and production group to achieve a target yield and productivity
• Writing of reports for carried out inspections, repair, service and overhaul jobs

Job Details:

• Basic Salary: $2,500 + Attractive Commission

• Location: One of the bank branches you will be stationed in.

• 6 working days (But may only need to work a half day on Saturdays) – 11AM to 7PM or 10AM to 6PM

Job Responsibilities:

• Promote sales of financial institution credit cards and personal loans to clients based on their needs.

• Follow up with customers regarding their application

Send your resume to:
Email: [email protected]
WhatsApp: 9833 5766

ONG HUI XIN R23114158
Just Recruit Singapore Pte Ltd EA12C6295

Would you like to service customers? Are you a detail and result-orientated person? Do you have an ambition to succeed in After Sales? If your answer is “Yes”, then you are the person we are looking for! Based in Singapore, your job is to provide administrative support, technical support and troubleshooting solutions to our customers in the Region. You will be part of a small and Dynamic team in Singapore and reporting to our Service Manager and work very closely with our After Sales Service Department in Denmark.

About Hans Jensen Lubricators

With innovative design and solutions in the absolute high-end scale of the market, we are dealing within the business of cylinder lubrication systems for 2-stroke engines worldwide. With the foundation of Hans Jensen Lubricators in 1917, we take advantage of our 105 years of experience in order to keep our position in the lead, and to assure our clients always meet the highest quality and service. We currently employ 85 colleagues, our culture is characterized by openness and dialogue combined with an exciting and dynamic environment, where we all bring the customer into focus.

Our customers include ship owning companies, technical management companies and engine makers. Our usual point of contact is technical directors, technical managers, Superintendents and Chief Procurement Officers.

The job

In the beginning of your employment, you will be trained in Singapore and may have to travel to our HQ in Denmark, where you will undergo extensive in-house training on our products, spare parts, systems, and processes so as to service our customers with knowledge and professionalism.

The job scopes described below is not exclusive or exhaustive and may varies as you progress:

Tasks and responsibilities

Your primary work will consist of supporting our regional customers, where you will, among other things, will advise on installations, engine problems, fuel types, operating patterns etc. In addition, the tasks consist of, among other things, of:

• Technical support and troubleshooting.

• Handle complaint and warranty cases.

• Make quotations and carry out follow-up.

• Briefing and debriefing of our service engineers.

• Make technical service reports.

• Be part of our on-call system.

• Ad hoc tasks.

Your profile

You have a technical background as a marine engineer, mechanical engineer, electrician, automation specialist or similar. The most important thing is that you have an interest in engineering and mechanics.

It is desirable that you have practical sailing experience with larger 2-stroke diesel engines, but not an absolute requirement, as we carry out internal training. You have a passion in customer service and a talent in putting people at ease as well as problem solving. Excellent communication skill, interpersonal skill and liaison skill are also essential in engaging on a day-to-day work with the stakeholders and customers. If you have experience in outreaching and closing sales (service and spare parts), that will be an advantage.

In addition, we expect:

• you are positive, extrovert and solution-oriented.

• You are fluent in written and spoken English.

• You are energetic and proactive.

• You can work analytically, structured and systematically.

• You are independent and adhere to agreements and set deadlines.

• You take ownership of your tasks. • You can create good relationships.

• You are an experienced user of the Office suite - and preferably also of Microsoft Dynamics AX.

We offer

An intriguing position in a growing company, where you will have the opportunity to achieve both personal and professional goals. You will be part of a committed team with a high level of professionalism and a team where respect and collaboration are in focus. We have an informal culture and there is room for an open and honest dialogue. We are always ready to adapt to the requirements and wishes of the costumer and the market in which we navigate in general.

Your application

Applications are processed on a rolling basis.

Starting date: as soon as possible.

You can read more about our products on our website: www.hjlubricators.com

Working days: Mon - Fri (office hours)

Work location: Novena / Clarke Quay

Salary: $4,000 per month

Contract duration: 6 months or 1 year contract (subject to operations needs & individual performance)

Responsibilities:-

• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to management
• Supervise officers to conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Understand of the surveys and Singapore standards by successful completion of the training provided
• Ensure officers understand the survey objectives and procedures
• Ensure officers compile, record, input results and data from interview surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Establish and maintain relationship with respondents throughout the project period
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in ways to meet project timeline
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations; regarding any complaints or concerns

Requirements:

• At least 3-5 years experience in leadership role
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken & good communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Job Description & Requirements

• Valid Class 3 Driving License and Bus Vocational License
• Keen interest to learn and use digital tools and technology
• Experience in customer service will be advantageous
• Positive working attitude
• Able to keep bus clean daily
• Basic vehicle maintanance acknowleadge
• At least 3 years expierence in driving 13 seater and above bus

Requirements:

· Class 3 driving licence holders welcome to join

· SENIOR workers welcomed

· Punctual, hardworking and independent

· Vocational license is the must

· Able to start work immediately or within short notice period

The Financial Solutions Knowledge Group (FSKG) insures the training for all Bloomberg salesforce and user support worldwide. The team strategizes together with senior management in order to design, organize, schedule and execute trainings so that our clients can be served in the best possible way by the most knowledgeable representatives.

Our Team:

We train, mentor, and support new hires and experienced reps in Bloomberg Customer and Technical Support teams.

First impressions can make or break a client's perception of an organization. This is why our Bloomberg Customer Support team is about more than just handling inbound phone calls - it's about building a journey for our clients and connecting them to people who keep their businesses alive.

Bloomberg’s Technical Support team is responsible for deploying and supporting Bloomberg’s variety of products and services. The team requires the best in technical troubleshooting and project management.

What’s The Role:

Our team is looking for a hardworking and technically motivated Customer Support Training Specialist to join the team at the Singapore office. As part of the Training team, you'll be responsible for all matters related to developing/maintaining skills and knowledge vital to the success of our Customer Support employees. From the day they join Bloomberg you will help them build technical knowledge to help foster their careers across our firm. Your involvement starts from the design and development of the relevant materials, which will be suitable for either instructor-led, e-learning, or self-directed learning activities. You will consistently link the training to business performance and ensure that your solutions are effective, scalable globally and aligned with our department priorities. In addition, you will play a crucial role in shaping the development and roll-out of new initiatives and enhancements from their early stages through to implementation. You are a self-starter who is comfortable working independently, whilst collaborating closely with a team.

We'll Trust You To:

• Train, mentor, and lead new hires across the entire Customer Support Department
• Plan, design and implement effective advanced trainings and workshops deliberately tailored to our department’s needs, incorporating industry and market trends
• Deliver classroom, blended, and virtual programs
• Use training related software packages
• Conduct regular needs analysis to establish knowledge gaps and future training needs
• Collect training feedback and measure training success and business impact
• Spearhead incorporation of new workflows and tasks and contribute expertise on department processes and workflows, whilst constantly looking for improvement opportunities
• Establish strong global relationships and work collaboratively with the FSKG team to create standard methodologies and build meaningful trainings
• Be an epic colleague - communicate and work closely with stakeholders such as Business Leaders, SMEs, Strategy and Analytics Team and Engineering on a cross-regional basis
• Be flexible to department needs, able to adapt to changing priorities and conditions and be detail oriented for projects or research as required

You'll Need to Have:

• Demonstrated experience of Bloomberg's Terminal software or Bloomberg Professional Solutions
• At least 1 year of experience in a customer support role covering financial institutional clients
• Demonstrated experience in project management
• A dynamic approach and real passion for delivery of training with a relentless desire for continued learning
• Strong customer focus and technical aptitude with an outstanding level of customer service
• Strong presentation and communication skills (both verbally and in writing)
• Attention to detail with excellent prioritization and time management skills
• A talent for managing without authority, influencing up and networking
• Ability to learn new technologies and workflows quickly and adapt to ever changing work demands with a desire to expand your technological expertise

We'd Love to See:

• Experience in training facilitation (in-person and virtual), design and training related qualifications
• Experience motivating others and a track record of leading by example
• Your innovation in enhancing training materials and facilitation and a constant drive for process and workflow improvement
• Strong Microsoft Office skills
• Proficiency in a content authoring tool, preferably Articulate 360
• Demonstrated continuous career growth within an organisation
• Fluency in both written and spoken English
• Bachelor’s degree or degree-equivalent qualifications

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email [email protected](Americas), [email protected] (Europe, the Middle East and Africa), or [email protected] (Asia-Pacific), based on the region you are submitting an application for.

Sales Support

• Assist in preparing sales quotations and follow up on quotation status (training will be provided).
• Assist in updating sales opportunities into sales pipeline reports using cloud software.
• Assist in order processing and delivery coordination.
• Assist the sales and service team in daily sales operations and liaise between other departments on sales order delivery.
• To liaise with supplier and customer to ensure prompt completion of each sales order.
• Provide good customer service through product knowledge, handling enquiries.
• To work as a team to meet monthly set targets and annual goals.

Admin Support

• Responsible for order processing, purchasing, invoicing.
• Liaise with suppliers/ couriers on delivery matters and installations.
• Co-ordinate with customers on delivery schedules & updating of delivery status.
• Generate weekly report (delivery tracking list) and update record of suppliers list.
• Provide general office administrative support such as filing, data entry, scanning of documents, ordering office items etc.
• Assist in any other ad-hoc duties from time to time, as and when necessary.

Requirements:

• Candidate must possess min. NITEC/ O Level
• Min. 1 year of related working experience
• Proficient in MS office (Excel, Word, Outlook)
• Meticulous and detail-oriented
• Good communication skills
• Independent, resourceful & a good team player is a must.
• Positive working attitude, trustworthy and willing to learn.

Job Description

You are responsible for timeliness in processing of patient bills and claims, checking for bill accuracies and review completeness of patient documents for medical claims. In the course of your work, you will handle patient enquiries relating to bills, claims and payments. You will also provide administrative support to the department, be involved in Quality Improvement projects and End User System testing.

Requirements

• Diploma, preferably with 1-2 years’ of relevant experience

• Good team player with strong interpersonal and communication skills

• Highly motivated, independent and adaptable to change

• Customer-oriented and meticulous with a flair for numbers

1. Greeting, seating and escorting guests to their tables
2. Presenting menu and giving food & beverage recommendations (upsell & cross-sell menu items)
3. Inform customers of current & or/ upcoming promotions
4. Take order & accurately key in into POS (where applicable)
5. Accurately serve food & beverage to the right table
6. Approach tables and check on guest satisfaction daily
7. Cashiering duties (where applicable)
8. Compliance to company processes & standards in the area of:

• Table clearing & setup
• Cleaning & restocking of condiments and supplies in the side station
• Food & beverage presentation standards
• Cleanliness and tidiness in work areas
• Customer service

1. Assist Managers in ensuring smooth daily operation of the restaurant
2. Be familiar with menu, promotions and service procedures
3. Staying attentive to the needs of the guests in the dining area
4. Provide full assistance to guests concerning general queries in the restaurant
5. All other ad-hoc duties as assigned

Working Location

Jurong Point / Rochester Commons

The Customer Experience & CRM Specialist will be responsible for managing and enhancing the overall experience of BSKIN customers on BSKIN.com and marketplaces. As a customer champion, you will learn to develop a strong understanding of the entire customer journey and promote positive customer experiences to foster loyalty and retention. You will be part of a lean, dynamic team in a hybrid working environment with regular hours and regional exposure in the skincare and nutrition industry.

Key Responsibilities:

● Respond to customer enquiries, consolidate online orders and arrange dispatch.

● Manage email marketing campaigns with audience segmentation and targeted communication.

● Source and liaise with suppliers to procure marketing collaterals such as printed cards, press kits, eCommerce packaging and branded gifts.

Detail Responsibilities:

Customer Advocacy

● Engage with customers through various channels, such as phone, email, WhatsApp, chat modules, and social media.

● Respond promptly and professionally to customer enquiries, concerns, and feedback.

● Provide product recommendations, skincare advice, and solutions to customer issues.

● Maintain a comprehensive knowledge of our skincare products and their benefits to assist customers effectively.

● Encourage satisfied customers to participate in advocacy programs and contribute to testimonials.

Order Management

● Handle basic back-end updates and maintenance of our e-commerce platforms (e.g. BSKIN.com, Shopee, Lazada).

● Process customer orders (including returns, exchanges and refunds), ensuring accuracy and timely fulfillment.

● Prepare monthly reports on sales and inventory.

Customer Relationship Management (CRM)

● Utilize CRM tools to manage and track customer interactions, ensuring a personalized and consistent experience.

● Understand the customer journey through data analysis and providing insights for segmentation and targeted communication.

● Create eDMs and implement email marketing campaigns, including building email marketing workflows for automation.

Marketing procurement and support

● Procure gifts and materials for marketing campaigns, including sourcing, quote comparisons, sample requests, price negotiations and order placement.

● Provide operational support and coordination of logistics for marketing campaigns and events.

Hybrid Work Arrangement: 2 days office (fixed days), 3 days remote. Required to be present for physical events (as needed).

Job Requirements:

● Diploma/Degree in marketing, communications, or a related field is preferred.

● Strong written and verbal communication skills.

● Proficiency in using marketing tools and platforms, including a basic use of Canva and proficiency with email marketing software like MailChimp.

● Strong and comfortable with data analysis and reporting.

● Knowledge and passion for skincare and beauty products.

● Excellent interpersonal skills and a customer-focused attitude.

● Ability to work independently and collaboratively in a fast-paced environment.

● Detail-oriented with strong organizational skills and adapts well to change.

● Creativity and a knack for staying updated with the latest industry trends.

● Experience in customer service or Customer Relationship Management (CRM) is a plus.

This role offers an exciting opportunity to contribute to our skincare brand's growth and success, both in supporting marketing/CRM initiatives and ensuring a positive customer experience. If you are enthusiastic, dedicated, and ready to make a difference in the skincare industry, we encourage you to apply and be part of our dynamic team.

Installation, commissioning and provide user training.

· Attend service calls and provide on-site technical support.

· Maintain coordination with customers regarding technical matters and developments.

· Prepare detailed technical service reports for every job performed.

· Travel overseas for job assignment or training.

· To provide technical service and maintenance work for projects as well as existing customers

Any ad hoc duties assigned by Superior.

· Carry out basic troubleshooting, minor repair on customer equipment.

· To install, service, support, upgrade and maintain equipment.

· Understand system parameters and interactions to allow process development and electro-mechanical troubleshooting on the equipment.

· To perform a variety of moderate to complex assignments, diagnose equipment problems and make repairs and adjustments.

· To support the team in meeting customers’ expectations and company’s expectations.

· To write technical reports and handle specific jigs during service jobs.

Requirements :

• Professional Certificate, Diploma in Mechanical/ Electrical/ Electronic Engineering, or relevant discipline.
• Preferably with technical/hands-on experience.
• Good command in English plus other lanuage - to liaise with multilingual associates.
• Flexible, responsive, and able to work long and irregular hours if required.
• Able to work independently as well as in a team-based environment.
• Possess a high level of integrity, a self-motivated personality and a willing to learn attitude.
• Willing to travel overseas india and other branch of the company

Shift Timings (Choose One Shift Option):

1. Option #1: Non shift

Working Hours : Non-shift: 42.5 hours per week

Mon-Fri, 8.5 working hours between 7 am to 6.30 pm + 1-hour meal break in between

Or otherwise advised by the Client

- Week 1: Mon 7am-4.30pm/Tues 7am-4.30pm/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat OFF/Sun OFF

- Week 2: Mon 8am-5.30pm/Tues 8am-5.30pm/Wed 8am-5.30pm/Thurs8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun OFF

- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/Sat OFF/Sun OFF

- Week 4: Mon 7am – 4.30pm/Tues 7am – 4.30pm/Wed 7am – 4.30pm/Thurs 7am – 4.30pm/Fri 7am – 4.30pm/Sat OFF/Sun OFF

2. Option #2: Weekday shift
Working Hours : 5 working days, Mon-Fri.
42.5 hours per week.
Staggered shift hours : 8.5 working hours between 7am to 10pm + 1-hour meal break in between
Or otherwise advised by the Client

- Week 1: Mon 7am-4.30pm/Tues 7am-4.30pm/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat OFF/Sun OFF

- Week 2: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/Sat OFF/Sun OFF

- Week 3: Mon 11am-8.30pm/Tues 11am-8.30pm/Wed 11am-8.30pm/Thurs 11am-8.30pm/Fri 11am-8.30pm/Sat OFF/Sun OFF

- Week 4: Mon 12.30-10pm/Tues 12.30-10pm/Wed 12.30-10pm/Thurs 12.30-10pm/Fri 12.30-10pm/Sat OFF/Sun OFF

3. Option #3: Weekends/PHs shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client

- Week 1: Mon 12.30-10pm/Tues OFF/Wed 7am-4.30pm/Thurs 7am-4.30pm/Fri 7am-4.30pm/Sat 7am-4.30pm/SUN OFF

- Week 2:Mon 8am-5.30pm/Tues 8am-5.30pm/Wed OFF/Thurs 8am-5.30pm/Fri 8am-5.30pm/Sat OFF/Sun 9am-6.30pm

- Week 3: Mon 9am-6.30pm/Tues 9am-6.30pm/Wed 9am-6.30pm/Thurs OFF/Fri 10am-7.30pm/Sat 10am-7.30pm/Sun OFF

- Week 4: Mon 10am-7.30pm/Tues 10am-7.30pm/Wed 10am-7.30pm/Thurs 10am-7.30pm/Fri OFF/SAT OFF/Sun 12.30-10pm

4. Option #4: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description

Inbound call handling for Bank's Accounts servicing,
campaigns, products enquiries and helpdesk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of
customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
Overtime is Required

Job Requirements

· Degree/ Diploma in any discipline.
· Fresh graduates are encouraged to apply.
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

Team Introduction

The Platform Product Management team is under TikTok Trust and Safety. Their goal is to keep the platform running smoothly and to guarantee user safety. We are Data-TnS data product & general service team. Our team mainly services TnS business and provides data solutions for the business. We provide accurate, timely, complete, and transparent data assets for the TnS business and help the business solve problems on a large scale. Specifically, we provide data products covering the complete data service process from basic data construction to data products, helping the TnS business to solve the problems encountered in the data's whole life cycle, including Data Definition, Data Access, Data Management, Data Visualization, Data Analysis, Diagnostic Insight, etc.

Responsibilities

• Responsible for the design of data products, including data monitoring, data analysis, data insight, and algorithm-related platforms;
• Work closely with the business team to develop a deep understanding of the business and provide the business with insights, recommendations, and solutions from the data perspective and analysis;
• Participate in the operation and maintenance of data products, promote product landing, continuously gather feedback from users, and keep tracking product adoption and performance;
• With strong data sensitivity, collect and analyze feedback from users, stakeholders, and other teams to shape and optimizing products and drive continuous improvement of user experience;

Qualifications

• Bachelor's degree or above, 5+ years of data product management or related experience; Preferably in Statistics, Mathematics, Computer Science, or equivalent technical degree; Data products, data analysis, data development working experience is preferred;
• Familiarity with data platforms, including but not limited to data visualization, metric management, feature management, algorithm engineering, portrait analysis, analysis and diagnosis, permission platform, etc.; Proven entire experience in planning, design, execution, and launch of successful data products;
• Data-driven and have a good sense of data; Excellent data analysis skills and strong understanding of data, data platforms, and related technologies;
• Self-motivated, practical, honest, and good at cooperation; problem-solving aptitude, the ability of excellent workload management, and willingness to accept challenges;
• Excellent communication and collaboration skills, detail oriented and receptive to feedback;

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

We are looking for a Cargo Hold/Tank Cleaning Expert.

This position reports to the Head of Specialists Center of Cargo Solutions and is part of the WSS Cargo Solutions Team. The Cargo Hold/Tank Cleaning Expert works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments Therefore, close cooperation with the TS&BDM’s, the Head of Product Management, Marketing Manager, Category Demand Planner and Procurement Manager. Moreover, the Cargo Hold/Tank Cleaning Expert works closely with the Commercial Excellence organization on larger customer potential and customer feedback.

What you will work on:

• Responsible for handling CHC/TC Request for Quotations within the time allocated, creating and distribute quotation to customer
• Responsible for handling technical questions and advise customers on products and cleaning procedures within liability rights
• Maintain and develop existing customers to optimize the quality of service, business growth and best customer satisfaction
• Liaise with internal Cargo Solutions Specialist team to ensure products are competitive and meet the quality required from customer
• Source and purchase products internally and externally if required
• Proactively following up quotes to determine any unsettled questions and converting to order
• Have a ‘can do’ attitude to activities, growth, and collaboration
• Good understanding of port operations, port logistics and if cleaning procedures can be performed

What you need to succeed in the role:

• Master’s degree or equivalent – formal education in engineering, technical studies and / or business administration
• 3+ years of experience from maritime industry, preferably within dry bulk/tanker segment
• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
• Able to work independently, systematically and meet deadlines through good time management and allocation of priorities
• Self-driven, outgoing, flexible, proactive, seller mentality, coordination ability, service minded and full of initiative
• Proven team player and receptive to new ideas

What we offer:

Working at Wilhelmsen offers a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role as, please let us know why you are our new Cargo Hold/Tank Cleaning Expert.

Job Description:

• Handles telephone calls and written or Electronics correspondence with assigned accounts
• Response to customers Inquiries
• Order Entry
• Expedites/Order modification – expedite and follow-up with buyers/suppliers for shipment schedules with prompt updates to customers.
• Review and manage open orders and ship per customer’s requirements.
• Advise customer forthcoming schedules / shipment and discrepancies
• Follow up on critical orders to ensure that orders ship per customer delivery requirement and shipping window
• Sample Requests
• Simple Purchasing
• Update Pricing/Schedules in ERP system
• General filing
• Fill-in for others Customer Service Rep. when absent from work
• Scorecard Management as required

Requirement:

• Preferably 2 - 4 years work experience in Customer Service.
• Preferably with customer service related experience in Electronics industry.
• Good communication and interpersonal skills
• Continuous feedback and guidance needed by supervisor
• Must be PC literate
• Substantial training and guidance will be given