Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

· Will be a bonus if candidate able to speak Mandarin/Korean

Experience

· Fresh graduates may apply with relevant education

· Preferably at least 1 year experience in customer service or F&B industry

Night Residential Care Worker - Buangkok / institutional facility [3770]

Working location: Near to Buangkok Mrt
Working hours: 10.30pm - 8.30am | 4 days work week, work 2 days & off 2 days (follow schedule)
Salary: $1900 - $2160

Residential Care Worker will be working with the youths staying in an institutional facility, which focus on community rehabilitation. They are required to work night shifts.

Responsibilities:

• Oversee the residents on a daily basis; manage the welfare, discipline and standards of regimentation in the institution.
• Support the shift during emergency.
• Deliver Trauma-informed practices in daily interactions
• Ensure safety and security of premises, include perform body & property check, carry out security and night patrols, dormitory checks and conduct urine test (when necessary);
• Manage and provide care for the daily living needs of the residents in the Hostel;
• Able to develop positive relationship with the residents;
• Involve in taskforce, to assist and execute tasks required from the taskforce.

Requirements:

• O Level and above
• Able to do rotating shifts
• Proficient in MS Word, Excel, etc

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

Position: Customer Service Officer

Location: Serangoon

Time: Tuesday to Sunday, 12.00 pm to 8.00 pm

Job Description:

• Handling Customer Enquiries
• Handling Vouchers Redemption
• Handling Calls
• Data Entry

Job Requirements:

• Excellent customer service and communication skills
• Proficient in handling voucher redemption procedures
• Strong telephone etiquette
• Accurate and efficient data entry skills

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Assistant Manager (Customer Experience) at SAFRA

Are you passionate about enhancing customer satisfaction and driving continuous improvement in service excellence? Join SAFRA's dynamic team as an Assistant Manager in Customer Experience!

Key Responsibilities:

Manage SAFRA’s customer feedback management system and implement key initiatives for continuous Improvement in Service Excellence

Duties/Tasks:

1. Manage the Customer Feedback Management process, addressing assigned feedback, ensuring appropriate follow-up actions by stakeholders, and tracking the progress of corrective/preventive actions, including the timely closure of associated reports.

2. Work on service-related initiatives and recognition scheme

3. Assist in fostering a service-oriented culture and implementing service branding initiatives within SAFRA.

4. Assist in planning and executing service training sessions, facilitating training programs to enhance members' experience and engagement.

5. Conduct both qualitative and quantitative assessments of customer journey, service standards, customer engagement, and service branding.

6. Perform customer experience analytics, generating accurate, comprehensive, and timely statistical data, and maintain analytics reports for internal stakeholders' access.

7. Provide assistance in organising and preparation of meetings, internal conference, and townhall.

8. Undertake any other duties as assigned from time to time.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· Proven experience in customer experience management or related roles.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

If you are ready to make a significant impact on SAFRA's customer experience journey, apply now and be part of our commitment to excellence!

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description:

• To carry out schedule maintenance and attend breakdown service call for installed BMS/Security/ELV System
• To carry out A&A work
• To provide technical and engineering support
• To co-ordinate with relevant parties to ensure the work is carried smoothly
• Ad-hoc duties as assigned

Job Requirements:

• ITE/Diploma/Degree in Mechanical or Electrical/Electronics Engineering
• Candidates without experience will be considered
• Preferably with experience in one or more of the following fields:
• Building Management System/Building Automation System
• PLC System
• Security, Access Control, CCTV System

• End user support
• Assist in Operating Systems Migration and related support.
• Support and troubleshooting which includes diagnosis of hardware and software failures or problems.
• Responsible for correcting all problems associated to supported list of End User Equipment and Software.
• Installation of software/application.
• Provide accurate and timely documentation in IT Service Management Tool.
• Closing all assigned and resolved Incidents; focus on ticket resolution within SLA.
• Synchronizing application settings to environment requirement.
• Relocation of computer devices and peripherals.
• Setting up of the end users profiles for applications.
• Proactive update and follow up to end users.
• Guide end user on required applicable tasks
• Other adhoc task as assigned.

Job Requirements

• Diploma / Nitec in Information Technology, Computer Engineering or related field
• Minimum 1 year experience in IT, supporting end user
• Hardworking , positive attitude
• MNC work environment
• 5 days work (8.30am to 6pm) at Cecil Road
• Salary $2500 - $3000

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

• Facilitating and/ or supporting discussions with diverse stakeholders across clinical divisions in the conceptualisation of clinical and supporting services.
• Supporting the development of key strategic plans in line with future models of care for services for the facility while focusing on new paradigms in a post-COVID-19 environment.
• Collecting, organising and analysing data to support the planning process, as well as application of research with exposure to different models of care led by other institutions or industries.
• Providing secretariat support to assigned Committees led by Senior Management, and its supporting Workgroups.
• Engaging a myriad of stakeholders across clinical, operations, architectural, IT, engineering and other domains to assist with developing a detailed business case proposal.
• Supporting the DCEO, COO and Directors in whole-of-campus space management and planning, including vacated spaces in and around the organisation, with the view to achieve resource optimisation

Requirements:

• Min Bachelor’s degree in any discipline
• Min. 3 years of relevant experience
• Secretariat experience in supporting committees led by C-suite members and Senior Clinical Leadership will be an advantage
• Ability to liaise with various level of stakeholders
• Team-player and independent
• Good project management skills, detail oriented
• Excellent written skills, especially in paper and minute writing, as well as oral communications and presentation skills
• Ability to prepare slides (Microsoft Powerpoint) comprising clear and concise messaging with visually appealing infographics
• Ability to multi-task and work under tight deadlines
• Proficient in Microsoft Office
• Experience in policy writing and /or clinical service planning will be an advantage

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Clinical Service Planning Executive

Andrea Eunice Tan Min Er (R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Highlights

• Family-like Working Culture
• Attractive Remuneration Package
• Career Advancement Opportunities

And best of all, if you like to be a part of our innovative team who is always looking to create a magical experience for infants. Do refer below.

Job Responsibilities:

• Responsible for daily operations of the Child Care Centre.
• Provide supervision, leadership and training to teachers and staff at the centre.
• Ensure the Centre meets ECDA licensing and operational requirements.
• Ensure proper classroom and children management and maintaining a learning and safety environment.
• Plan, organize and co-ordinate Centre activities and events.
• Planning and preparing teachers' and staff work schedule to ensure operation requirements are met.
• Responsible for health, safety and hygiene of the children and Centre.
• Maintain good communication and establish good rapport with teachers and parents.

Job Requirements:

• Min. Diploma/Bachelor Degree/Master in Early Childhood Care and/or Education-Leadership and/or in Early Childhood Care and Education
• Have experience in working with infants
• A good team player,
• Passion for children and love working with infants

**No relevant experience required

-Fully sponsored ACEY/HCIC course

-Career growth opportunity

-Strong peer and management support

For interested candidates, do click on 'APPLY NOW' button to submit your application further.

Responsibilities

• To assist the day to day customer services and admin activities of the factory.
• Manage incoming phone calls and online enquiries.
• To assist and support the procurement process
• To generate Purchase Order for customers and respective factories, suppliers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Other ad hoc admin duties

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Responsibilities:

• Responsible for installation, maintenance, troubleshooting and repairing of MALDI and TOF systems.
• Manage technical service matters including but limited to warranty claims from customers.
• Provide technical solutions and expertise to support regional partners' engineers via both onsite and remote modes.
• Other duties as assigned.

Job Requirements:

• Diploma or bachelor's degree in electronic and electrical engineering or equivalent.
• At least one year of experience in regional technical support role.
• Must be able travel in the Asia Pacific region.
• Familiarity with remote technical support is desirable.
• Prior experience with Mass Spectrometry (MS) or Time of Flight (TOF) will be a distinct advantage.

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates will be notified.

Jonathan Tan

Consulting Manager

EA Reg No: R1545359

Recruitment Agency License No: 23C1498

1.Perform scheduled maintenance for BMS / Security System / ELV System at the customer’s site

2.Troubleshoot and repair works on the equipment or system that has broken down

3.Carry out A&A works

4.Provide technical and engineering supports

5.To co-ordinate with relevant parties to ensure the works are carried out smoothly and in proper manners

6.Other ad-hoc duties as assigned

Job Requirements:

1.ITE / Diploma / Degree in Mechanical or Electrical or Electronics Engineering

2.Candidates without experience will be considered

3.Experience in one or more of the following fields will be an added advantage:

· Building Management System

· Building Automation System

· PLC System

· Security / Access Control / CCTV System

4.Able to work overtime when is necessary

5.Responsible and positive attitudes

We are looking for a Temp - Contract Call Centre Assistant to outsource to our healthcare clients.

Job Description:

• Responsible for scheduling appointments, promoting hospital services, handling enquires and feedback.
• You will also be involved in supporting service operations and deployment to improve customers' experience.
• Take high call volumes and be patient with callers.
• Constantly adapting to new workflow and guidelines

Job Requirements:

• Min N/O/A lvl / Nitec
• Experience in PSA (Patient Service Associate) or Call Centre would be highly considered

All qualified applicants, please send in your resume to:

[email protected]

Nicole Ang (Outsourcing Team)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C459

Info can be share ATM: -

• Basic $2000 - $2500 + AWS + (Laundry $30, handphone $70)
• UBI area
• 5.5 Days (Mon-Fri 8:30am to 5:30pm) , (Saturday 8:30am to 12:30pm)

Your Responsibilities: -

• Effectively handle service administration to maintain high customer satisfaction
• Promptly and courteously respond to customer inquiries and service bookings
• Offer technical advice and suggest additional workshop services to meet customer expectations
• Conduct road tests and basic diagnosis checks with customers
• Provide accident claim advice, repair quotes, and handle necessary administration tasks
• Support corporate customers with both administrative and technical assistance
• Keep customers updated on repair progress and ensure timely job completion
• Manage bike bookings and prioritize services as needed
• Collaborate with the Workshop Supervisor to ensure efficient workflow and meet sales targets
• Monitor unpaid bills and follow up on outstanding credit

You will need: -

• Possess a valid Class 2B driving license
• Possess NITEC or equivalent
• Preferably with 2 years experience in similar industry.

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

1. Support the Operations department

• Assist to procure ship essentials;
• Assist to collate the procurements and vessel's location;
• Update of required information;
• Update and filing of vessel's certificates;
• Liaise with crews for crew's seaman book and passport;
• Delivery of documents to shipyard whenever necessary;
• Billing.

2. Support the Logistics department

• Assist to get quotation from freight forwarding companies;
• Assist to arrange for crane/trucking etc whenever required;
• Required to attend to loading / unloading of cargos at times;
• Collate all documents/jobs for billing.

3. Office support

• Booking of hotels for customers, restaurants etc;
• Arrangement of buffets for office functions;

About Us:

Quintessential Education (QE) is Singapore’s leading provider of academic programmes and university admissions advisory for IGCSE and IB students. We are a fast-growing business looking for a dedicated and talented addition to our team. We are committed to providing an industry-defining service to help our students achieve academic excellence, ignite opportunities and guide them towards success.

We are looking for committed and talented additions to our team. As an ideal candidate, you should display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your community. You will help address students’ learning needs and academic success by providing guidance, review, and relevant help to students in a professional manner from beginning to end.

What You'll Learn

• Build your teaching skills
• Receive mentorship from senior tutors on good pedagogy and teaching methods
• Improve your presentation and communication skills
• A fulfilling mentoring experience to make a difference in someone’s life

Job Responsibilities:

The tutor is to conduct his or her duties in a professional manner. He or she must provide syllabus guidance, review of weak concepts, timed exam practices, and targeted homework and feedback to each student.

Job Requirements:

We are seeking for part-time tutors for Primary School/PYP English. One should have:

• Excellent verbal and written communication in English
• Good attitude and sense of responsibility
• Keen eye for detail
• Ability to teach both individual and group classes
• Able to create resources
• Tutors should ideally have relevant experience teaching English at Primary, PYP, or MYP level
• This full-time position requires Singapore-based tutors only
• Fresh IB graduates are welcome

What qualities we are looking

• Good attitude to learn and improve
• Keen eye for detail
• Good time management and organization skills
• Able to work independently
• Provision of digitized notes to students for ease of revision
• Sense of responsibility to nurture each student

Remuneration:

- $500.00 - $1,250.00 per month

Commitment:

- Freelance/Part-time. Full-time Conversion/Internship available for discussion.

Benefits:

• Flexible schedule
• Professional development

Schedule:

• Monday to Friday

Work Location: In person

Expected Start Date: 01/01/2023

Office Location: 545 Orchard Road, #14-06/09, S238882

Interested parties should email their CV to [email protected]. and complete this form at https://airtable.com/app7RMiGa3KH7UQRl/shrXGhE3wTPkLVOpH.

Shortlisted candidates will be invited for interviews and assessments.

#education #IB #operations #QE #IGCSE #MYP #PYP #internationalschools

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

Job Description

Responsible for service operations in Asia and China Markets

Responsibilities

• Responsible for service sales development in assigned region
• Management of supply chain for service business and operational developments
• Lead local technology service team and after sales service operations
• Cross team collaboration for projects and services
• Build long term customer relationships through in-depth knowledge of customer’s unique operational needs for optimisation of equipment life cycle
• Identify and implement sales and service-related opportunities in various service agreements
• Develop service strategy and long-term strategies implementation
• Marketing of services to meet customer's needs
• Evaluate, analyse and report customer feedback to HQ on customer satisfaction
• Reports and presentation at global service team meetings

Requirements

• Bachelor’s Degree in Engineering/Business Development/After Sales Service
• At least 5 years’ experience in global supply chain management or management of service business
• Experience in mechanical engineering/plywood/other wood processing industries are an advantage
• Proficient in Microsoft Office, D365 (ERP), AutoCAD or similar designing applications
• Travel to assigned region when required
• Structured and data-driven

We regret that only shortlisted candidates will be notified.

Right Search Pte. Ltd.

EA Licence Number: 22C1170

Tel: 6978 4641

EA Registration Number: R23117177

EA Personnel: Heida Neo

The job holder will support the operations of Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

• At least Diploma in any field
• Highly independent, self-motivated and collaborative in team setting
• Highly adaptable and good situational judgement.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Description

· In Charge of Import/Export Documentation & Processes

· Shipping documentation (Import/ LC/ documentation/ Bill of Lading )

· Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.

· Handling customer enquires or complaints

· Send all necessary information and documentation to clients / agents / sea companies / forwarders / warehouse accurately and on a timely basis

· Liaise and maintain good relations with agents and shipping companies.

· Knowledge in LCL Cargo Consolidation.

· Other ad-hoc duties if required

Requirements

· Minimum GCE N or O level

· Responsible, positive attitude, be able to work independently and as a team player

· Preferably with Logistics/ Shipping / Freight Forwarding Experience

Job Description

• Industry/ Organization Type: Manufacture of Food Products
• Position Title: Customer Service Executive
• Working Location: Boon Lay
• Working Hours: 5.5 days (Monday – Friday, 8 am – 4 pm, Saturday, 8 am – 12 pm)
• Salary Package: Up to $3200 + Performance Bonus + VB
• Duration: Permanent

Key Responsibilities

• Be the on-site partner for the Remote Admin Team in troubleshooting issues and resolving chokepoints for daily deliveries
• Liaise with internal stakeholders and customers to clarify the situation, identify the root cause of issues and brainstorm improvements
• Monitor and track new process implementation to ensure the Remote Admin Team follows through with the new process
• Attend to incoming calls received via office phone and order phone, redirect them to the correct stakeholders
• Review the Daily Incident Tracker to identify opportunities for improvement to prevent recurrence

APPLY NOW!!!

• Minimum GCE ‘N/O’ Levels with 2 years of experience in a similar role, demonstrating a track record of successful troubleshooting and problem resolution
• Proficient in Microsoft Office
• Candidates with prior experience with Microsoft Navision and WMS will be advantageous

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #66044 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R2311511

Job Description

• Industry/ Organization Type: Logistics / Transportation
• Position Title: Customer Service Officer
• Working Location: Tanjong Penjuru (Transport provided from Jurong East MRT)
• Working Hours: 5 days (M-F, 8:30 AM-5:30 PM)
• Salary Package: Basic Salary up to $2,800 + AWS + Variable Bonus + Lunch Provided
• Duration: Permanent Role

Key Responsibilities

• Understand and manage License Warehouse Customs procedures, including permit declarations.
• Communicate with customers regarding orders, coordinate shipments with forwarders, oversee inventory, and carry out general admin and customer service tasks.
• Collaborate with shipping agents and transport companies for scheduling, booking shipments, and organizing local deliveries.
• Address customer inquiries, aiming to improve customer contentment.
• Carry out prompt and accurate billing and job closure in the system, and ensure information is sent to Accounting & Finance.
• Generate and submit warehouse reports for management review as needed.
• Handle customer complaints and claims effectively.
• Examine any issues related to shipment failures or product quality and ensure appropriate follow-up actions are taken.
• Maintain organized and auditable filing and documentation.
• Guarantee precise order processing in line with service agreements and guidelines.
• Regularly reconcile stock and resolve any discrepancies swiftly.
• Be open to involvement in new projects for professional growth.
• Engage with Singapore customs regarding any issues with incoming goods and for audits.
• Any other ad hoc tasks as and when assigned by the Assistant Manager.

APPLY NOW!!!

• Minimum 1-2 years of relevant experience in warehouse/logistics operations
• Knowledge of Form D and COO handling will be an advantage
• Knowledge of SAP will be an advantage
• Team player with the ability to collaborate well with others

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66152 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781