Mon-Fri, Office hours
Location: Boon Lay
Salary Range: $2100-$3500/mth, have AWS and bonus

As part of the national HealthierSG initiative to transform the way healthcare is delivered, our client setting up a call centre hub to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm the hub in line with the service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach out for support to - well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encour- participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.


1. Eng-ment of residents and community partners to address enquiries about population health and services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encour- enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Interested candidate, kindly send a copy of your resume to [email protected]


Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Clinic Assistant | Patient Service Associate | Orchard

Working day: 5.5 days work week
Working Hour: Mon - Fri: 8.30am to 5.30pm, Sat: 8.30am - 1pm
Salary range: $2000 - $3,000
Location: Mount Elizabeth Medical Centre (Orchard)

Job Responsibilities:

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirements:

• With relevant experience.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Aftersales Support Executive

Working location : on board of vessels (West side)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Work Experience

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.

• Knowledge of ITIL processes and practices.

• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.

• Strong technical knowledge of desktop operating systems, applications, and hardware.

• Excellent problem-solving and troubleshooting skills.

• Strong communication and customer service skills.

• Ability to work independently as well as in a team environment.

• Flexibility to work outside of normal business hours, if required.

Education Requirement

• Relevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), ITIL Foundation Certification, or basic networking certifications (e.g., CCNA) is a plus.

Work Location: Jurong Island & Pasir Panjang

Work Timing: Monday to Friday / 8:30 am to 5:30 pm

Industry/ Organization Type: F&B Working

Location: Sentosa

Benefit : AWS + Medical Benefits + Health Insurance Benefits + Meal allowance + Personal Development

Duration: Permanent Service Crew / Bartender

• Working Hours: 6 days week (Able to work on shift system – Late Shift / Day Shift)

• Salary Package: S$2,300 – S$2,800

• Related experience in the F&B industry.

• Love to interact with customers.

• Wine knowledge (WSET Level 1 or 2) will be extremely beneficial but not needed.

• Good communication skills and interpersonal skills

• Willingness to work during peak hours, including nights, weekends, and holidays

• Local candidates with related work experience in F&B are welcome to apply.

We are partnering with a leading EGCS Company to fulfill the role of a Service Engineer.

Responsibilities

You will be responsible for a variety of tasks, including:

• Developing and maintaining new products
• Working on a mix of maritime and development projects
• Collaborating with a small, agile team
• Acting as our client's technical expert on a range of topics
• Influencing the installation of our client's scrubber systems

Qualifications

To be successful in this role, you should have:

• A relevant engineering degree (e.g., process engineering, mechanical engineering)
• Experience with maritime scrubbers is a plus but not required
• Strong technical skills and knowledge of the maritime industry
• Proficiency in MS Office, AutoCad, and Navision or other ERP systems

Personal qualities

We are looking for someone who is:

• A team player
• Motivated to learn and grow
• Detail-oriented and quality-conscious
• Structured and systematic
• Practical and theoretically well-founded
• Independent, proactive, and flexible
• Professionally skilled

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities:

• Conduct Service Reminder to customer through SMS and call to ensure consistent service intake.
• Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations
• Handle customer’s concern, attend to customer enquiries.
• Ensure customer database is updated in timely manner and protected at all times through constant monitoring
• Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
• Coordinate, conduct invitation and record customer’s appointment
• Other duties as assigned by Management.

Requirements:

• At least a Diploma holder
• Min 1 year of experience in Customer Service
• Good person & interpersonal skills

TECHNICAL OFFICER

(LOCATION : CHANGI VILLAGE)

As part of our Development & Maintenance (D&M) Team in our Changi, you will report to our Operations/Resort Manager.

Job Description:

• Responsible for carry out breakdown repair & troubleshooting on all Facilities of Clubhouse including chalet units.
• Performing electrical and mechanical installation work when necessary.
• Liaise with term contractor to ensure work is properly carried out.
• Perform routine preventive maintenance to ensure smooth operations of facilities of Clubhouse.
• Source for quotations and prepare work orders.
• Other ad-hoc duties as assigned by the Supervisor / Manager.

Job Requirements:

• Min NITEC in Electrical or Mechanical Engineering or equivalent with min 2 years of relevant working experience
• Need to work on roster including weekends and public holidays
• Good knowledge in electrical trouble-shooting on faults and failures
• Must be willing to learn new technology
• Able to work independently, resourceful and self-motivated
• Physically fit and able to work in both indoor and outdoor environment
• 1- year contract term for this role is also available

Starting salary will commensurate with qualifications and relevant work experience.

We regret that only shortlisted candidates will be notified.

Interested applicants please send an email to ''[email protected]'' with a resume, last drawn and expected salary.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- $2,300 - $3,000/Month + CPF

(Depending on Qualifications & Work Experience)

- Attractive Monthly Team Bonuses ($200-700/month)

- Looking at about $2,500 - $3,700/Month or more after incentives

- Clear Salary Progression, Annual Salary Review (Minimum 10% Increase)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Roles of Receptionist

- To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort

- Offers all possible assistance to guests, performs Service Recovery when necessary

- Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures

- Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made

- Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty

- Perform other duties as assigned by the Supervisor or the Management

Requirements

- Singaporean/PR preferred

- Able to work on rotating shifts, including weekends and public holidays

- Ability to write and communicate in fluent English

- Ability to use organisation's current computer system

- Pleasant disposition with good interpersonal skills

- Able to work in a fast-paced environment

Staff Nurse | 5Days | 9-6pm | SNB Registered | BCLS + AED license | Potong Pasir/Beauty World

• Monday - Friday: 9am - 6pm
• Salary: $2800 - $4000 (depend on exp)
• Working Location (Fixed) : Beauty World x 1 / Potong Pasir x 1

Job responsibilities

• Responsible for the care management of elderly clients under the senior care centre programme, including assessment, planning, implementation and evaluation of nursing care as well as client education
• Take charge of the whole clinical nursing practice in the centre and ensure compliance with approved standards of nursing practices, including the creation and maintenance of policies and SOPs.
• Perform all general nursing duties to provide quality nursing care and support to clients to ensure their safety and comfort. Duties include medication administration, wound management, fall risks and hospitalization procedures, medical emergency procedures, infectious diseases outbreak procedures and other nursing duties as required.
• Conduct assessments of clients during admissions and periodic reviews, including pre-assessment of referrals
• Assess and evaluate client’s conditions to plan and implement individual care plan accordingly. Consult and coordinate with OTs and PTs and other healthcare professionals as necessary.
• Monitor, assess and review the progress of clients.
• Identify early signs and/or deterioration of clients’ condition through observation and appropriate assessment tools.
• Ensure clients’ records are created, maintained and updated accurately on a timely basis.
• Responsible for the administration and submission of documentation to relevant government bodies
• Teach clients, caregivers and family members proper techniques in self-care.
• Assist and support delivery of health promotion activities in the centre.
• Participate in training and supervision of support care staff.
• Coordinate with programme staff to organize and participate in the centre programmes and activities.
• Other duties and tasks as assigned by the Centre Manager.

Job requirements

• Diploma or Degree in Nursing
• Possess BCLS + AED license
• Prior experience in Nursing Home/Dementia Day Care centre is an advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

ROLE: UIUX Designer Cum Developer

Designer: Figma, Adobe XD, Sketch

Developer: React JS, Type Script, Material UI, FAST API

Requirement: Ability to develop UI/UX as well as designing it aesthetically

aligning to understanding user requirements to enhance the user experience

The Programmers shall be required to:

i. Develop personas, empathy maps, and customer journey maps through user research and data

ii. Create user flows, wireframes, and prototypes around customer needs while balancing business requirements

iii. Communicate design ideas and prototypes to stakeholders and developers

iv. Analyze user feedback and activities and iterate to enhance the user experience

v. Provide expert reviews on UX elements on websites and mobile apps

vi. Keep abreast of emerging industry and design trends and recommend them to supervisors

Responsibilities

• Assist in development and maintenance of financial and asset models to analyse and report on the financial and operating performance of the portfolio (at both the property and portfolio level) as well as prepare management reports on the properties.
• Consolidate budgets and forecasts.
• Collate data and conduct research and analysis on retail trends, catchment and property markets and prepare reports.
• Assist in formulation and implementation of initiatives and support ad-hoc projects through working closely with various stakeholders.
• Identify and suggest changes or improvements to existing business process and procedures.
• Facilitate risk assessment, evaluation and reporting through working closely with various stakeholders.

Duration:

• 2 Years Contract

Location:

• Tanjong Pagar

Working Hours:

• Mon to Fri, 8.30am to 6pm

Salary:

• Up to $5,500

Requirements

• Degree / Diploma in Business, Estate Management or equivalent
• 2-3 years of work experience preferred
• Graduates in related field of study are also welcomed
• Highly numerate with sharp analytical, research and problem-solving skills and strong attention to detail
• Self-motivated and able to work under pressure with tight deadlines

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is a leading bank in Asia and they are recruiting for Customer Service Executive.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and social media) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Responsibilities

• Responsible for managing customer feedback and maintain relationship with the customers
• Responsible in resolving customers’ complaints and operational issues to achieve customers’ satisfaction
• Responsible for handling customers’ inquiry/ tender for the company products and services
• Responsible for processing quotation and sales order on day to day basis
• Responsible for tracking and reporting on submitted quotation and tender status

Requirements

• Min Diploma in Engineering, Manufacturing or other relevant discipline
• Min 1 years of working experience in Oil & Gas/ Precision/ CNC Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Our client is a one of the leading players in the FMCG industry. Due to business needs, they are now recruiting a Security cum Facility Assistant to be part of their Facilities team to support their business needs. They are located in the West - easily accessible.

Job Description of Security cum Facility Assistant:

• Support the Facilities Executive in matters pertaining to security, fire safety, housekeeping, and facility management.
• Enforce company policies, departmental standard operating procedures, and regulations related to fire safety and security to ensure strict compliance.
• Provide guidance, training, and mentoring to the security, housekeeping, and facilities team to help achieve the goals of the facilities department and collaborate effectively with other departments.
• Maintain the operational condition of all security and fire protection facilities and equipment at all times.

Requirements:

• Min O'level and above
• Minimum 2 years of relevant experience in warehouse/ distribution centre
• Certified in PLRD is a MUST

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Introduction

Heguru Education Centre is an award-winning early years brain enrichment centre for children aged 6 months to 12 years old.

Through our specially-designed programmes, we adopt a mult-sensory approach to effectively strengthen children's brain functions and develop important cognitive abilities.

We help children build a strong foundation during the formative years and provide them with a critical headstart in their lifelong learning journey.

Job Responsibilities

• Attend to walk-in customers
• Handle phone and email enquiries
• Liaison between customers and the centre
• Handle student registration
• Collection of course fees
• Support day-to-day centre operations
• Administrative tasks

Requirements

• Customer service oriented
• Good communication skills
• Fluent in English and basic Mandarin for communicating with Chinese-speaking customers

Benefits

• Attractive salary package with various benefits
• Annual salary increment
• Work-life balance
• Career progression and professional growth

Working Location

• Tampines or Pasir Ris
• Waterway Point shopping mall (Punggol)
• SingPost Centre mall (Paya Lebar)

Working Days

• 5-days work week (Wednesday to Sunday)
• 8.45am-6.30pm

Website:

www.HeguruEducation.com.sg

Instagram:

https://www.instagram.com/heguru_education_singapore

A charming boutique physiotherapy clinic located near Botanic gardens since 2009.

Job Description

This is a full-time on-site role for a Clinic Receptionist at Myphysio Pte Ltd, located next to Botanic Gardens MRT Station. As a Clinic Receptionist, you will be responsible for warmly greeting patients and visitors, answering phone calls, scheduling appointments, collecting patient information and payments, verifying insurance information, and ensuring the smooth running of the clinic. You will work closely with physiotherapists and other healthcare professionals to deliver exceptional care and service to patients.

Qualifications

Prior experience as a receptionist or in a similar role in a healthcare setting is highly preferred

Excellent verbal and written communication skills in English and preferably one other language (Mandarin or dialect)

Strong customer service and interpersonal skills

Proficient in Microsoft Office (Word, Excel, and PowerPoint)

Ability to multitask, prioritize, and work well under pressure in a fast-paced environment

Attention to detail and accuracy when handling sensitive patient data

Minimum education level of GCE 'O' Levels or equivalent

Willingness to learn and adapt to emerging technologies, such as electronic medical records and billing software

Willingness to work 5.5days( 44hours work week)

Please email resume with recent photo to [email protected]

Regret only shortlisted candidates will be contacted for face to face interview.

Our client is a Government link company in the FMCG industry. Due to their current expansion plan, they are looking for Customer Service Officers to join their Services team, in hopes of developing the current high performing team. They are located in the West – easily accessible.

Working hours:

3 rotating shifts (8.30am to 6pm, 10.30am to 8.00pm or 1.00pm to 10.30pm)

Working days: 5 days/week (inclusive of Saturday, Sunday and Public Holidays)

Location: Joo Koon

Job Scope:

• Serve as an ambassador, assisting customers with purchases and inquiries through various channels.
• Handle customer feedback via phone, email, social media, and live chat, ensuring timely resolution.
• Create feedback reports to analyze trends and contribute to service improvement.
• Collaborate with internal teams and logistics vendors to fulfill customer requests.
• Any other ad-hoc assigned duties

Job Requirements:

• Minimum GCE 'N' level or 'O' Level.
• Customer service experience is preferred.
• Working knowledge of systems like Zendesk or SAP is advantageous.
• Proficient in using Excel for data management.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R21101676

EA Personnel Name: Ng Zhi Qing Alethea

ADDITIONAL INFORMATION

• Japanese Wellness MNC conducive lifestyle retail environment and supportive management
• Company uniform provided with Full dress on Monday -Thursday
• Company Shirt is provided on Friday and Sat half day with own pants.
• Gross Salary $3000 Max including of $200 Attendance allowance + $100 Meal allowance + $100 transport allowance with good variable bonus paid twice a year + bonus + attractive benefits.
• All Allowance is entitled during 3 months' probation period.
• Basic Salary will be adjusted according to individual attitude and performance after 3 months' probation.
• 10 mins walk shelter all the way from Circle Line Labrador Park MRT Station
• Willing to work the working hours below:
• Any 4 Weekdays (10am to 7pm)
• Every Saturday (1pm to 5pm)
• Every 1 Weekday, Sunday and Public Holiday off
• Total Working hours: 36 hours per week only

RESPONSIBILITIES

• The customer service executive will need to face and interact with members and distributors over at the reception counter and hand the goods or product to them in a friendly manner.
• Raise invoices and purchase orders.
• Handle counter transactions in merchandising and purchasing of products.
• Provide efficient and customer-focused service.
• Attend to customer request over the reception counter.
• Greet customers, answer their questions and provide product information.
• Handle and process their orders transaction.
• Help and offer assistance to their product interest and enquiry.
• Other ad hoc customer service function as assigned and required.

REQUIREMENTS

• Min O Level and above
• Min 1-2 years of customer service reception, retail experience with wellness, health retail or service and fast-moving consumer goods industry
• Bubbly, friendly helpful and approachable personality
• Willing to comply by wearing company uniform and the working hours for the customer service role.

If you like what you see, kindly send us your resume, we regret that only short-listed candidates will be contacted shortly.

EA License | 14C7092

EA Registration Number | R1110882 (Lee Ming Er)

The essential functions of this position include but are not limited to the following:

▪ Initiate timely and accurate order process through the receipt and confirmation of customer orders. Verify product availability, lead time, payment and incoterms. Coordinate shipment type, condition, date and route to ensure on time delivery to the customer.

▪ Collaborate with multiple departments of the Supply Chain including, Production, Quality Control and Warehouse and Logistics to confirm product availability and present customer with options.

▪ Maintain customer transactions through electronic filing of customer purchase orders and correspondence.

▪ Promote customer satisfaction and effectively manage customer orders by consistently maintaining a professional relationship through the utilization of multiple order maintenance reports. Provide customers with information concerning the status of their orders including carrier tracking information and proof of delivery.

▪ Enter customer complaints in a prompt manner. Coordinate returns with warehouse personnel, logistics and the customer as needed.

▪ Financial responsibilities to include supporting Accounts Receivable in the resolution of invoice disputes. Delegation of Authority and conservation of proper documentation is required for monthly as well as annual audits to ensure SOX compliance before issuing credits, debits and returns.

▪ Monitor customer master data and notify customer master group of any revisions needed to ensure account data is accurate.

▪ Ensure adherence to all management systems including, ISO 9001:2008, ISO 14001 and OHSAS 18001 and Food Safety, with an understanding of Danisco’s Quality and Environmental Policies and procedures. Responsible that these policies and procedures are implemented throughout the organization and all related activities under the position's jurisdiction.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Job Description:

• Ensure compliance to all product safety and hygiene standards and regulations.
• Liaise with authorities and stakeholders on all matters pertaining to product safety, food safety, hygiene and cleanliness compliance.
• Execute and follow up on internal and external audits.
• Provide technical advice and support to other departments.
• Provide support in developing internal guidelines and educational materials.
• Provide support and facilitate the implementation of QA monitoring programs (e.g. imports check, pest control, microbiological testing etc.)
• Any other duties as assigned.

Job Specifications:

• Minimum 1 year of experience in administrative work
• Critical thinking, technical understanding and willing to travel islandwide to various stores

Benefits:

• Enjoy Staff Discount
• Group Outpatient Insurance
• Annual Leave & Sick Leave
• Enjoy monthly birthday celebrations for staff