Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Student Care Teacher

5 Days: 10am - 7pm
Salary: $2000-$2800
Address: Punggol & Boon Keng

Responsibilities:

• Delivery and presentation of lesson content to children
• Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling
• Ensure safety and timely transfer of students from school to student centre
• Ensure the safety of children in class
• Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress

Requirement:

• Relevant experiences

Tan Jia Jun, Reg no: R23112681

The Supreme HR Advisory Pte Ltd, EA no: 14C7279

Job Description:

• Hunter and Farming Role to penetrate new customers, while maintaining close relationship with existing clients.
• Passionate about digitalization and technology (IoT, DX).
• Extensive network/contacts in the Utilities industry.
• Able to present ideas, information and analyze data to identify and define marketing strategies.
• Able to do sales presentation or proposal using PowerPoint slides. Microsoft words or excel in processing reports.
• Able to negotiate with client to make sustainable partnership.
• Able to achieve KPI given by Deputy General Manager to lead growth of Solutions and Services business.
• Work collaboratively with the managers and the team, able to work independently by making mid-term strategy.

Requirements:

• Sales with minimum 7 years of experience in Digitalization Business, preferably in the Engineering/Environmental/Sustainability Sector.
• Willing to travel overseas and to attend tasks assigned by the Deputy General manager.

JOB OPENING: SALES & ADMIN SUPPORT

Salary Range: $2000 - $3500

Sales Support Responsibilities:

• Assist in preparing sales quotations and follow up on quotation status (training will be provided).
• Update sales opportunities into sales pipeline reports using cloud software.
• Process orders and coordinate deliveries.
• Support daily sales operations and liaise between departments on sales order delivery.
• Liaise with suppliers and customers to ensure prompt completion of each sales order.
• Provide excellent customer service through product knowledge and handling inquiries.
• Collaborate with the team to meet monthly targets and annual goals.

Admin Support Responsibilities:

• Handle order processing, purchasing, and invoicing.
• Coordinate with suppliers/couriers on delivery matters and installations.
• Communicate with customers on delivery schedules and update delivery status.
• Generate weekly reports (delivery tracking list) and maintain a record of suppliers.
• Provide general office administrative support (filing, data entry, scanning, ordering office items, etc.).
• Assist in ad-hoc duties as necessary.

Requirements:

• Diploma in Business/Information Technology.
• Minimum 1 year of related working experience.
• Proficient in MS Office (Excel, Word, Outlook).
• Meticulous and detail-oriented.
• Good communication skills.
• Independent, resourceful, and a good team player.
• Positive working attitude, trustworthy, and willing to learn.
• Proficiency in Mandarin for engaging Mandarin-speaking clients and counterparts.

How to Apply:If you meet the requirements and are interested in this position, please send your resume to [email protected].

We regret that only shortlisted candidates will be notified.

Ivan Tan Wai Hong (EA Reg No: R2199004)

Director of Talent Acquisition and Relationships

"Empowering Progress, Inspiring Solutions"

Trific Solutions Pte Ltd (EA Licence Number: 23C1893)

7500A Beach Road #05-319, The Plaza Singapore 199591

Website / Facebook / TikTok / Linkedin / Telegram / Twitter (X)

Join our Telegram Channels for more job openings today,

https://t.me/TrificSolutionsHub

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers for their consideration.

$1800 - $2200

Location: Kaki Bukit

5.5 Days Mon to Fri 8am to 5pm, 8am to 12pm (Before probation)

After probation, Alt Sat 8am – 12pm (WFH)

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the managers, executives & coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customers
• Disseminate work requests to operations staff and subcontractors
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Student Care Teacher

5 Days: 10am - 7pm
Salary: $2000-$2800
Address: Punggol & Boon Keng

Responsibilities:

• Delivery and presentation of lesson content to children
• Supervise primary school children (primary 1 to 6) to ensure completion of daily homework and spelling
• Ensure safety and timely transfer of students from school to student centre
• Ensure the safety of children in class
• Regular liaison with parents and caregivers to provide feedback on children’s behavioural and learning progress

Requirement:

• Relevant experiences

Tan Jia Jun, Reg no: R23112681

The Supreme HR Advisory Pte Ltd, EA no: 14C7279

Job Responsibilities

§ Formulating long-term financial strategies and establishing yearly objectives for the Group

§ Develop and oversee the entire financial functions

§ Regulate accounting systems to assure compliance and efficiencies

§ Coordinate annual audit process

§ Manage annual budgeting and mid-year financial forecasting

§ Tax compliance

§ Provide value-driven and strategic leadership as a member of the management team

§ Present regular financial reports

§ Lead IPO project

§ Liaison with regulators directly to ensure compliance with listing rules (after IPO) and local laws

§ Relationship maintenance with key financial partners in Singapore, Malaysia, Vietnam, Indonesia, Thailand, Burma, Hong Kong, Macau and China etc

§ Overseas travel from time to time

§ Demonstrate a spirit of trust and encourage team building in the work culture

Preferred Qualifications

§ Diploma or University Degree in Accounting/Finance/Business Administration

§ Knowledge of accounting management is essential

§ Overseas experience e.g., in Malaysia, Vitenam, Indonesia, Thailand, Burma, Hong Kong, Macua or China etc

§ Prior experience working as an Audit Senior or above in Big four audit firms

§ Exposure in a leading role in financial operations of companies in Singapore and Malaysia, Vietnam, Indonesia, Thailand, Hong Kong Macua or China etc

§ Demonstrated ability to handle sensitive information effectively and confidentially

§ Proven leadership capabilities in managing remote teams

§ Possess good business partnering skills with stakeholders across different levels

§ Possess excellent communication and interpersonal skills

§ Ability to thrive well in a complex and fast paced environment

§ An excellent command of both written and verbal in Chinese (Mandarin) and English is essential. (Another language as Vietnamese, Thailand, Cantonese… is an advantage)

§ An applicant who has a strong affinity for accomplishing Company’s vision profoundly is essential.

§ Willing to work on Saturday morning

§ A team player and able to work independently.

§ Able to start work immediately or short notice period (within a month)

Interested candidates may forward your CV to [email protected]. Information will be treated strictly confidential.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Summary:

This position is responsible for supporting all aspects of production within the distribution area. This includes assembly, test, loading of customer-specific software, packaging, inventory control, shipping, and any other tasks required to meet production targets.

Duties/Responsibilities:

• Ensure that all applicable processes and procedures are followed during the entire order building process

• Load customer-specific software on vision systems, barcode readers and industrial PCs, etc.

• Use production orders to select the correct material and quantities to build customer kits and validate those kits against the appropriate production orders

• Place material into the correct stocking location / pull material from the correct location

• Use delivery pick lists to accurately pick sales order material and quantities for processing

• Ad hoc duties as instructed by the supervisor

Required Skills/Abilities:

• High energy, self-motivated individual capable of performing order picking, system configuration, assembly, inspection, and kitting functions on customer orders

• Flexible and willing to take on a variety of tasks

• Excellent organizational skills and attention to detail.

• Ability to always maintain an elevated level of housekeeping and inventory accuracy

• Available to work overtime as needed

Education and Experience:

• High school diploma or equivalent.

• 1-2 years' experience in a warehouse or distribution center environment preferred

Physical Requirements:

• Prolonged periods of standing and walking.

• Must be able to lift 23 kg (50 pounds) at times.

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Overview of Role

The candidate is required to manage and lead:

• a team of NOC engineers in handling L1/L2 support which includes monitoring, ticketing and escalation, server patching, troubleshooting and handling service request.
• a team of Facility Administrators that supports and operates a secured network environment, and
• a team of DC (Data Centre) Operators that are deployed at customer’s Data Centre.

The DC Operator monitors operations within the data centre. He/She responds to common data centre infrastructure faults. He/She raises issues to data centre engineers and operations managers, based on incident management procedures.

Responsibilities

• Manage 24x7 operations and personnel.
• Optimally plan and deploy shift roster. Ensure staffing is maintained and meet operational devilerables.
• Participate in audits.
• Keep processes and procedures updated.
• Identify areas for process and efficiency improvement.
• Provides leadership and coordination on projects assigned.
• Train, mentor and develop staff to ensure successful performance.
• Train and orientate new joiners and supervision of day-to-day operations as part of BAU.
• Support initiative for automation & enhancement.
• Ensure staff follows procedures to communicate, report, and escalate incidents according to Standard Operating Procedures and escalation matrix.
• Liaise between two or more parties/teams to communicate and coordinate activities (eg. power maintainence, workstation maintainence, access, connectivity issues).
• Any other tasks as assigned by the management.
• 5-day work week. May have to stand-in shift duty (including public holidays) under unforseen circumstances.

NOC Related

• Manage the troubleshooting of major issues with NOC monitoring tools.
• Manage onboarding of infrastructure devices to monitoring service.
• Assign and manage the workloads of shift personnel.
• Continuously improve and develop systems to proactively monitor the infrastructure being managed.
• Generate key reports for management including but not limited to; system availability, service level agreements, ticket resolution and customer issues.

Facilities Admin Related

• Ensure communication to customers are accurate.
• Ensure secured network facilities are available and ready for customer’s use

DC Operator Related

• Develop an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
• Comply with security and data management procedures and policies.
• Maintain a strong client focus to understand the impact of their work when completing tickets and assigned tasks.
• Complete assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs).

Requirements

• Diploma and above. Appropriate qualification in computing and networking related disciplines preferred.
• Able to work independently with minimal supervision.
• Effective communication and interpersonal skills
• Attention to details, excellent team player and able to multi-task in a fast-paced work environment.
• Strong network troubleshooting, process workflow and communication skills are a requirement.
• Knowledge in data centre facility operations is an advantage.
• At least 2 years of supervisory experiences in a 24x7 shift environment is an advantage.
• Certification in ITIL 4 is an advantage.

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

Responsibilities

• Performing laboratory tests in order to produce reliable and precise data to support scientific investigations;
• Carrying out routine tasks accurately and following strict methodologies to carry out analyses;
• Preparing specimens and samples;
• Constructing, maintaining and operating standard laboratory equipment, for example centrifuges, titrators, pipetting machines and pH meters;
• Ensuring the laboratory is well-stocked and resourced

Requirements

• Min Diploma in Chemistry, Biotechnology, Biomedical Science or equivalent
• Excellent communication skills
• Meticulous and able to handle numbers
• Proficient in Microsoft Office
• Able to start work immediately as position is urgent

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruiter's Ref Code: #HDC

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Responsibilities

Administrative

• Provide administrative duties, like filing administrative documents, data entry
• Preparing purchase orders, delivery orders, invoices for all office related services
• Order office supplies
• Update Office Expenditure list
• Maintaining equipment inventories List and evaluating new equipment
• Responsible to supervise and inspect contractors' works, i.e. Security and Cleaners
• Responsible for the maintenance and upkeep of office including CCTV system, AV system, Fire Extinguishers, Furniture and all properties in office

Receptionist

• Manage incoming calls and direct to the intended parties
• Take and deliver timely messages to the intended recipients
• Receive visitors in the office and direct them to the meeting room
• Ensure full compliance of MOM safe distancing measurements are comply to .
• Handle all incoming, outgoing, local and international mails & courier deliveries
• Assist in conference call bookings and arrangement when required
• Coordinate with travel / hotel providers as and when necessary

Others

• Back-up for Admin Manager
• Any other ad hoc duties as assigned by the Admin Manager

Requirements

• Minimum O levels
• At least 3 year(s) working experience in a similar field
• Preferably junior executives specializing in clerical / administrative support or equivalent
• Have good computer application knowledge (eg., Excel, Words, Power Point, etc.)
• Have good phone etiquette, anticipation, analytical skills, with problem solving aptitude.
• Excellent communication skills, both written and spoken in English

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Location: Tampines Care Home

Job Responsibilities

• Assists the Operations Support Executive (OSE) to support the Centre Manager (CM) to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards
• Assists to coordinate and execute various operational support services in providing day-to-day operations such as general facility cleanliness and maintenance management, equipment maintenance, food and laundry services for residents, general logistics support, safety and security services.
• Assists to manage the outsourced vendors with the OSE, support the CM in regular performance meetings to ensure that contractors’ performance is up to stipulated service standards
• Assist the OSE and CM to supervise and work closely with the following staff:

1. Facility Assistants and / or outsourced vendors to ensure and upkeep the cleanliness of the general and common areas of the Care Home premise(s)
2. Appointed maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in the Care Home premise(s)
3. Security staff or outsourced vendors to ensure physical security of the Care Home premise(s)
4. Facility Assistants (Laundry) to ensure and maintain the proper laundering, folding and delivery of resident-related linen, clothing, curtains; maintenance of machinery, and coordinating of transport services to ensure timely exchange and delivery of soiled/clean linen. This includes management of drivers if the Care Home has catered for the headcount.
5. Healthcare/Facility Assistants or outsourced food vendors to ensure the safe and proper management, kitchen cleanliness, handling, plating and delivery of food to residents
6. Relevant staff on workplace safety and fire safety requirements to ensure compliance to organization and national requirements

• Ensure proper upkeeping and maintenance of administrative records for food provision, laundry services, equipment maintenance, workplace and fire safety records
• Adhere to procurement protocols for the procurement of equipment, supplies, etc, including preparation of documents required for procurement process, taking delivery and entering invoices for claims purposes
• Assist OSE to collate monthly duty roster for the respective section within the operations department, and collate operational statistics and assist in the preparation of reports
• Any other duties as assigned by the OSE, CM or Directors

Job Requirements

• Diploma holder with at least 1 to 2 years of relevant working experiences
• O Level / Nitec / entry level candidare with no prior experiences are welcome to apply
• Proficient in Microsoft Office
• Meticulous with an eye for detail
• Good communication skills and able to work well with others
• Candidate must be comfortable to work in Chinatown

Added advantage

• Knowledge of security operations, fire safety and work place health safety
• Ability to troubleshoot basic M&E systems and perform simple maintenance
• Candidates with experience in healthcare operations, facilities management, workplace safety or fire safety are preferred

Responsibilities:

• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Sweeping and mopping the kitchen floors as well as wiping down kitchen walls.
• Assisting with the unloading of delivered food supplies.
• Organizing and correctly storing food supplies.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.

Requirements:

• Proven experience assisting in kitchens.
• Sound knowledge of food health and safety regulations.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent organizational and time management skills.
• Effective communication skills.
• Able to work on weekend and public holiday.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description: Receptionist cum Admin Support

• Authority: New Town Primary School
• Location: 300 Tanglin Halt Road Singapore 148812

Position Overview:New Town Primary School is seeking a qualified and dedicated individual to fill the role of a Receptionist cum Admin Support. The selected candidate will be responsible for handling front desk counter functions and providing administrative support to facilitate the teaching and learning functions of the school.

Contract Details:

• Contract Period: From March 1, 2024, to December 31, 2024.

Working Hours:

• Mondays to Fridays (except Wednesdays): 7:30 am to 5:00 pm (inclusive of 1-hour lunch break)
• Wednesdays: 7:30 am to 4:30 pm (inclusive of 1-hour lunch break)
• Off Days: Saturdays, Sundays, and gazetted public holidays

Scope of Services:The selected Personnel will be responsible for the following tasks:

• Handle counter services and assist walk-in customers.
• Attend to all incoming phone calls, inquiries, and deliveries.
• Administer first aid to pupils when necessary and contact parents of unwell students.
• Route postal mails and courier deliveries.
• Collate and compile consent forms, survey forms, and data.
• Perform administrative tasks using basic Microsoft Office, including data entry, document preparation, and creating presentation materials.
• Assist in printing and lamination of materials such as teaching aids.
• Support major school events.
• Any other work as assigned by the supervisor.

Qualifications, Skills & Experience:The ideal candidate should possess:

• Effective team player with excellent communication and interpersonal skills.
• Ability to work well under tight schedules.
• Independence, resourcefulness, and a high level of commitment.
• Preferably 3 years of relevant experience.
• Proficiency in IT applications, especially Microsoft Excel.
• Standard First Aid trained.
• Minimum qualifications: Higher Nitec or Nitec, GCE 'O' or 'N' Level certificate, or the equivalent.
• Preferably Mandarin-speaking

• Detailed JD:
  • Assist Helpdesk manager in managing day to day operation of Helpdesk
  • Assist Helpdesk manager in managing client on the daily reporting
  • Real Time Monitoring of daily operations to departmental objectives & KPIs are met
  • Monitor agent’s weekly performance using available data
  • Identify training and development needs of agents to bridge competency gaps.
  • Work with trainers and QA to ensure agents are appropriately trained, coached and evaluated
  • Ensure team members’ compliance in operations policies and processes
  • Provide the necessary leadership/guidance to team members to achieve Contract SLA.
  • Lead, motivate and supervise agents to ensure that Customers’ requests are answered promptly, of consistent quality, and in accordance to stipulated performance standards
  • Coach and appraise Agents on their daily tasks and achievement of individual and departmental KPIs
  • Conduct regular huddles / meetings with agents to ensure that they are kept informed about ongoing changes and updates (eg share important updates like survey participation rate, calls handled the previous day, unique cases so agents are kept updated)
  • Ensure all knowledge base (eg. SharePoint/Confluence) for Helpdesk are all up to date
  • Evaluate and resolve customer’s complaint and ensure that they are dealt with expeditiously and satisfactorily, reporting service failures to source and making recommendations to prevent recurrence.
  • Continuously review roster to ensure optimal resource utilization, enhanced productivity, and sufficient coverage of both agents and Team Leads across Helpdesk operational hours
  • Promptly alert and escalate potential issues to ensure minimum disruptions to Helpdesk
  • Work closely with the Helpdesk Manager to communicate, implement and co-ordinate company policies and procedures to agents and ensure compliance
  • Provide structured feedback and recommendations for tool and process improvements on an ongoing basis
  • Perform other duties and responsibilities that may be assigned to you by the management for the effective implementation, maintenance, and continual improvement of Helpdesk.
  • Provide regular staff engagement including but not limited to Daily Operations Floor Meeting,
  • Monthly 1:1 coaching session with team members; Quarterly team bonding session
  • To take over level 1 escalation from agents. To call user to resolve the issue for user.
  • Live and inspire agents to live the corporate values, contributing to the success of company culture. Pride in Customer Excellence . Pleasure to work in a team . Respect your commitment

Skills

• 3 to 5 years of work experience in the related field is preferred for this position.
• 3+ years of leadership experience directly managing others
• Strong time management skills and motivation to exceed expectations.
• Ability to multi-task
• Must be a strong communicator with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Degree or diploma in any discipline.
• Strong leadership skills
• Good knowledge and understanding of top-class customer experience.
• Passionate about how customer service can contribute to the success of any businesses.
• Proactive and positive in resolving issues.
• Experience with performance metrics
• Excellent written and verbal communication and interpersonal skills to coach, train and assist team members.

Experience in IT Helpdesk/ Service desk domain (Min. 1 year)

Knowledge on ITSM tool.

Excellent communication skills.

Basic experience in IT Support like OS troubleshooting / Networking / Application support.

Should have handled Global Service Desk operations,

Basic knowledge on Application Architecture.

Proficient on basic ITIL processes like Incident, problem and change management etc.

About IMCD

IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.

Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022

Customer Service Executive

Location: Singapore

Job Description

The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.

Objectives

• To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
• Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
• Regularly review and align with company policies.

Working activities and responsibilities:

• Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
• Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
• Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
• Manage customer complaints adequately within well-defined procedures.
• Keep good communication and relationship with customers directly as well as through local teams
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
• Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
• Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
• Providing KPI report and analysis to management on regular basis (weekly, monthly).

Minimum Qualifications:

• Minimum of 3 years relevant experience in customer service in the trading/distribution industry
• Customer and service oriented, exceed customer expectations
• Has excellent communication (verbal and written), organizational and numerical skills
• Pleasant personality, can-do attitude

COMPANY DESCRIPTION

(Wang Caf, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites Kopi, Kaya Toast and Soft-Boiled Eggs.Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.

RESPONSIBILITIES

*Process customers orders and cashiering duties

*Food preparation and Coffee Making

*Clear plate and tables after customers have consumed the food

*Wash up the dishes and cups that were used by customers

*Attained Food Hygiene cert will be an added advantage or training will be provided

Whats app: 81880535

Our clients, various diverse Pharmaceutical, Life Sciences, Healthcare companies and Hospitals are currently looking for pleasant and kind Healthcare professionals who have a passion for serving in the healthcare industry.

Candidates with no prior experience are welcome to try! Full training will be provided!

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for a patient service assistant at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply!

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Office Admin / Admin Executive (Part Time)

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Salary ：$9/hr Weekday, $12/hr weekend
• Address: Bukit Timah Plaza
• No experience required.
• Microsoft office skills needed.

Office Admin / Admin Executive (Full Time)

• Saturday 9.00 a.m. to 5.00 p.m.
• Sunday 8.30 a.m. to 3.30 p.m.
• Weekday 1pm to 8.30pm ( 3 days)
• Salary ：$2000
• Address: Bukit Timah Plaza
• No experience required.
• Microsoft office skills needed.

Job scope

• General adminstrative duties and support
• Attend to whatsapp, walk-in enquiries
• Other Ad-hoc duties as assigned by management

Contact me @ whatsapp: 97596611 if you are keen.