JOB DESCRIPTION

• Greet and usher customers into the restaurant
• Present menu to the customers, handling and serving their orders accurately
• Recommend and upsell products to diners
• Ensure cleanliness and tidiness of dining area
• Clear tableware and the tables after the customers leave
• Customer-oriented with pleasant personality
• Other tasks as assigned

REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided
• Team player in a fast-paced environment and able to work in harmony
• Responsible and maintain positive attitude with a high level of energy at all times
• Self-driven and possess good learning attitude
• Independent and able to multi task
• With Food Hygiene Certificate or related preferred
• Willing to work at multiple locations, as rostered
• Able to work shifts, weekends and public holidays
• Meals provided

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Technical & Application Support | M&E / E&E / E&I | Bukit Batok

Mon to Fri 9am to 6pm + OT depends on project

$2500 to $3500 before bonuses and commission

Bukit Batok - Wcega Tower

Requirements

With M&E or E&E or E&I background.

Role description

Provide technical support, maintenance and servicing/repairing of equipment, instruments, and systems at site.

Perform on-site installation and setup of equipment and systems with strong competent skills.

Assist devices checking, technical demo, testing & training for customers.

Checking technical specification, documentation and drawings plus prewire.

Understand application process flow, to provide service to users by promptly responding to their queries, with necessary evaluation and prioritization.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

• Perform equipment on-site installation, diagnosing, troubleshooting, servicing, and repairing
• Perform equipment continuous improvement programmes, preventive maintenance, modifications and repairing works
• Serves as company contact point with customer on technical matters
• Attends to customers complaints and provides timely solutions
• Other ad hoc duties

A premium Spanish Tapas Restaurant Chain, serving cuisine which remains true to its Spanish Roots. A place of sophisticated design complemented by Spanish Decoration, Tapas Club, presents diners with an exquisite plate and creativity with the richness of authentic Spanish flavors.

RESPONSIBILITIES

· Greet guests promptly in a warm and friendly manner

· Informing Supervisor / Manager on customer’s feedback and/or suggestions

· Ensuring restaurant is clean and organised at all times

· Applying F&B techniques correctly at all times, serving items with enthusiasm

· Anticipates any unexpected guest needs and reacts promptly and tactfully

· Ensure that your appearance is neat and well-kept;

· Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

· Attends training sessions and meetings as required

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and in the company's policies concerning fire, hygiene, health and safety

REQUIREMENTS

· Strong passion for Service

· Willingness to work on a rotating roster

· Excellent interpersonal and organizational skills

· Able to work in a fast-paced environment

· Preferably Entry Level specialized in Food/Beverage/Restaurant Service or equivalent.

JOB BENEFITS

· Exciting career path with career growth opportunities

· Daily staff meals provided

· 14 days Annual Leave + Paid Public Holidays

· Birthday incentives

· Referral incentives

· Medical benefits

· Annual performance bonus

Interested candidates please send your resume through the apply button!

Responsibilities

• Process Student Care Fee Assistance applications received from parents who wish to enrol their children in the programme and recommend the appropriate subsidy and duration of assistance.
• Be familiarised with system interfaces to process the applications.

Requirements

• Degree in any field
• Prior experience in admin/customer service will be preferred
• Meticulous and comfortable in working with numbers
• IT savvy and proficient in Microsoft Office
• Able to work both independently and be a team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

What you will deliver

• Provide quality customer services to prospective and existing clients in a professional manner
• Answer and handle customer’s enquiries, feedback and complaints with high service standards to retain existing customers timely and tactfully
• Work with a team of customer servicing staff in providing full support to clients’ enquiries
• Assist in any ad hoc tasks assigned by supervisor and Customer Service Supervisor
• Be responsible for the recruiting, onboarding and offboarding of our partners, including training and potentially working with outsourced contractors
• Perform tasks related to acquiring new partners, ensuring partners are knowledgeable and well-trained

Who you are

• Equipped with 2 years of customer-facing experience/call-center experience
• Mature with a positive attitude, resilient, self-motivated and strong desire to deliver exceptional results with great attention to accuracy and detail
• Customer service-oriented, a good team player with good communication skills and a strong sense of responsibility
• Prior experience in Logistics would be a bonus
• Proficient in Google Docs, Sheets, and other online documentation platforms
• Able to work on weekends/PHs/rotating shifts

What We Offer

• A multi-cultural team
• A company that provides casual and flexible working environment
• A company promotes learning, continuous improvement, and personal growth

GoGoX is the first on-demand logistics and transportation platform in Asia. As a pioneer among tech and logistics startups, we transform the logistics industry, by making use of the trending sharing economy concept and embracing the beauty of simplicity and efficiency.

Over the years, GoGoX has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, Taiwan and India and will continue to expand globally. If you share our vision and enjoy working in a creative, innovative and fun environment, apply to join our team and start your GOGOVanture today.

Salary: up to $3200

Working Days & Hours: Mon-Fri Office Hours

Location: Newton

Job Description:

Reception / Meeting rooms

• Check all conference rooms in order including the chairs are arranged properly, TV is off

• Meeting rooms should be kept clean and tidy at all time. Clean off any fingerprints on the table and clear other items besides the phone only

• Top up papers at the photocopier machines

• Received guest and connect them with the appropriate party

• Answer calls & Assisting colleagues for room reservation

Pantry

• Water Dispenser

• Wet pantry should be also kept clean and tidy at all time, include fridge.

• Replenishment of pantry supplies

Courier Services

Local & Overseas Courier services

Receiving documents

Patient Solution (Nurse team)

Update the records : Internal Phone list, Information

Stationary

• Check & Tracking of stocks for stationary every month or if there is a new order. Try to avoid ordering of stationaries regularly unless if needed.

Business card

• Arrange printing of business cards

Documentations

Vendor Invoices / PO System

• Recording & filing of invoices

• Singtel invoices - download all invoices from Singtel portal, save and send to admin staff

• Issue Purchase Order for rental fee of office premises in system

Travel Invoices

• Travel agent will send email upon colleague’s travel ticket issued.

• For unapproved invoices, follow up with admin colleagues (for bosses) and rest of colleagues

Courier Services / Local Service

• Filing & matching of consignment notes

Warranty Cards/Manual Office Equipment

• Keep all the warranty cards (new item purchased) in the folder

Preventive Maintenance

• Arrange the annual renewal of maintenance services for:

1. Pest Control (6 times per year)

2. Sliding glass door (4 times per year)

3. Water dispensers (2 filters set, unlimited UV Lamp)

4. Nespresso (attend to complain half yearly)

5. Fire Extinguishers Licence (renewal in July)

6. Electrical Installation Licence (renewal in Oct & Nov)

• Keep a copy of contract in the file

• Scheduled the aircon servicing, Extension use of air conditioning

Toner Cartridge/Waste Cartridge

• Arrange cartridge/waste cartridge for standby set

1. Copiers at common area – Corporate office & Innovation Center.

Job Requirements: Min GCE O Level / Diploma in any course w min 2-3 yrs of relevant receptionist experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 5000 employees spread across 26 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We're looking for an experienced Application Production Support Analyst to provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific:

1. Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
2. Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
3. Independently debug and propose resolution/work-around for complex production issues.
4. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
5. Coordinate across various teams to effectively manage production issues and maintenance activities.
6. Respond to User Requests, Incidents and follow up on Problems in a timely manner.
7. Ensure issues are reported, tracked, followed up and escalated timely.
8. Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
9. Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
10. Communicate and provide status updates on issues to business users, management team and other stakeholders.
11. Contribute to preventive system monitoring and alerting, where appropriate.
12. Support Change Management process and application releases.
13. Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
14. Support IT Security activities e.g. health checks after security patches.
15. Support End-of-Day and End-of-Month overnight batch runs.
16. Perform and coordinate regular maintenance activities.
17. Document operation procedures, contribute to knowledge base and cross train other team members to build up functional and technical expertise.
18. Analyze and challenge existing support processes to achieve continuous improvement

Key Responsibilities:

1. Incidents resolution & Request Handling.

2. Preventive maintenance.

3. Pro-active actions / measures to limit corrective maintenance activities.

4. Knowledgebase creation & maintenance

Requirements:

• >3+ years exp L2 Application Production Support profiles with banking experience
• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications
• Experience in supporting Supply Chain and Trade Finance applications.
• Good understanding and experience in ITIL concepts.
• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

· Handle customer inquiry/tender for our products and services

· Process quotation and sales order on day to day basis

· Provide admin support to Sales and Technical Support Team to achieve sales

· Lead and manage assigned tender for submission that meets customer requirement

· Track and report on submitted quotation and tender status

· Monitor and keep clients informed on the progress of order as required

· Lead and conduct Contract Review of an order received from assigned accounts to ensure timely delivery

· Maintenance and preparation of presentation material, product information

· Assist in preparation of management reports on general activities and expected turnover and market trends

· To manage customer feedback and maintain relationship with the customers

· To act as a central point of contact for the customer on assigned orders/jobs and take a pro-active approach to customer liaison

· To facilitate with various department in resolving customers’ complaints and operational issues to achieve customers’ satisfaction

· In addition to these duties/responsibilities employee is required to carry out such duties as may reasonably be required

Our client is a Global Manufacturing MNC, one of the leading players in the Oil & Gas servicing sector. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Assisting in acquiring and developing Company’s products.
• Manage in generating and processing of sales order schedules.
• Regularly engage/communicate with customers for sales.
• Offering consistent and efficient post-sales support to customers.
• Manage daily operations and orders in hand by liaising/cooperate with other departments.
• Responsible for the creation of necessary service manuals and procedures documentation by coordinating with the service department and customers to ensure timely availability.
• Acquiring technical information, drawings and data as needed.
• Coordinating with marketing team on customers’ needs.
• Active participation in meetings (e.g production and sales order review).
• Any other duties as assigned.

Requirements:

• Min Diploma or Degree in Business or other relevant equivalent field of study.
• Min 3 years relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Requirements:

- Support the marketing team in strategic, tactical creative plans to drive sales for our business and ensure brand growth through various marketing activities.

- End to end execution and management of marketing campaigns - from content generation to copywriting to compaigns tracking and reporting .

- Strategize, plan, create and deliver quality, engaging social media and digital content for company blog site

- Handle artwork and design

- Contribute ideas, design new artwork and have the expertise to work with a wide range of digital graphi tools to produce high-quality visual communications.

Staff Nurse | Nursing Degree | SNB Registered | Buangkok

Salary range : $2500 - $4,300

Location : Buangkok

Working hours: 44 hours AM shift (to be discussed)

• Monday - Sunday (3 or 4 days work week) 8am to 8pm
• Monday - Sunday (5 days) 8am to 6pm

Responsibilities

• Carry out preventive and curative medical services under the guidance of the doctor and head nurse
• Oversee the general health of the residents: participate in and supervise medical and nursing care routine
• Supervise and assess the performance of nursing aides and health attendants
• Assist and carry out emergency situations in the Home
• The Staff Nurse will report to the Head Nursing and Therapy

Requirements

• Candidate must possess at least a diploma / degree / professional degree in Nursing
• Candidate must be a State Registered Nurse with valid certificate by the Singapore Nursing Board (SNB)

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Tuition centre Teacher

We are a new start-up Tuition Center is looking for a Tutor. We are located at Parkway Centre, next to Parkway Parade Mall.

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: 5 days per week (Off on weekdays)
• Working Time: Wednesday to Sunday 9am-6pm
• Salary: $3000-$4000 (full time)

Job Highlights

• 5 days work per week and off on Public Holiday
• Flexible Working Hours
• Full Time and Career Growth Opportunity

Job Description

• Conduct relevant Sciences/Chinese Language/English Language/Maths classes.
• Plan and develop the schedule of work.
• Prepare teaching lesson and teaching material according to MOE standard.
• Tactical design of related worksheets/ provide consultation to students regularly.
• Design and develop formative and summarize assessment reports
• Grade student's work and compile student's results. Evaluate to seek improvement.
• Monitor and report student's performance and progress
• Prepare for unit assemblies and one unit exhibition per year
• Organize and carry out school curricular and extracurricular activities as assigned

Requirements:

• Relevant working experience in the related field is required for this position.
• Experience in Teaching atleast Primary or Secondary on the respective subjects.
• Immediate starter is preferred.

This is a 12 months contract assigned to our clients

Work Location: Suntec

Salary Range : $2,500-$3,000

Shift Work Schedule

1. Comfortable with rotational shift and night shift

2. 44 hours per week (5.5 days of work)

3. Mon-Sun (including public holiday)

Job Description

1. Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email

and webchat

2. Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and

concerns

3. Guide callers in navigating the client website and using the available services

4. Gather customer feedback and sentiments and escalate to the relevant parties for further actions

5. Ensure proper documentation, notification, escalation, tracking and follow up of all interactions

with customers

6. Maintains and improves service level quality by adhering to standards and guidelines

7. Handle ad hoc duties as required

Skills Required

1. Minimum 12 months of call center environment

2. Education background: Minimum O Level and above

3. Multitask – Logging tickets, checking KBs while on the call

4. First call resolution expertise to close the call at CSO level.

5. Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre /

Service Desk agents are preferred.

5. Fast paced environment (can handle 50 calls per day)

Customer Service

• Support order processing with high accuracy and speed according to customers’ requests
• Continuously suggest improvements to Reporting Officer for departmental growth and minimizing error
• Respond to customer requests and/or orders - via phone, fax, email, and retrieval from online portals
• Handle customers’ requests professionally with proper phone/email etiquette and achieve customers’ satisfaction on CFF customer service
• Issue goods return note and stock exchange forms
• Raise credit / debit / stock transfer request forms
• Liaise with logistics, purchasing and sales on stock and delivery issues

Sales Support

• Engage regular sales calls and visiting with the given portfolio of customers
• Work and strive to achieve the specific monthly sales targets
• Share promotional material with customers and support sales team to boost the sales growth
• Attend customers’ meetings in well-presented manner and adequately dressed.
• Attend regular sales meeting and keeping abreast on supplier/sales training.
• Follow up with customers on outstanding orders/queries
• Any ad-hoc duties assigned

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Centre Manager (Tuition Centre)

Job Highlights

• Career Advancement Opportunities
• Off on Public Holidays

• Working Location: 1 Marine Parade Central Parkway Centre #06-07 Singapore 449408
• Working day and time: Wednesday to Sunday, 2 days off on Weekday
• Salary: $4000- $5000 (Immediate starter prefer)

Job Description

• In charge of the operations / Sales performances of centre.
• To lead and manage supervisors to achieve the target set for their respective outlet. This includes guiding the supervisors in running their teams at the centre to provide worthy service to our customers.
• To lead by example as a leader, living and spreading the Core Values, Ethos and Competencies championed by the organization.
• Recruiting, training and grooming of supervisors.
• Managing the performance of those under your charge in an effective and efficient
• Devising strategies and tactics for supervisors and the teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally by the centre team.
• Monitoring results of your plans and revise your strategies and methods accordingly.
• Regular reporting of centre performance.
• Duties associated with your role as a manager.

Requirements:

• At least 3 years in a hands-on, senior leadership position in a tuition or enrichment company, managing multiple outlets with a proven track record.
• Excellent communication and management skills

Grow Through Learning Pte Ltd is a Math learning centre for 4 - 12 year old students, specialising in making concepts easier for students to understand through fun and interactive activities.

Our team strives to empower and encourage every child to be who he/she really is so as to inspire him/her to enjoy the subjects well and eventually become a self-directed learner.

The Role:

We are looking for a part -time Centre Executive to manage and support the operations of the centre and the teaching team.

Responsibilities:

- Working with our team of teachers to support the smooth running of centre operations.

- Proactively answering customer enquiries.

- Responding to parents and students’ requests and updating teachers.

- Scheduling of classes.

- Managing student registration, invoicing, collection of payments, receipts and basic accounting.

- Any other administrative duties as required.

Requirements

- Diploma and above

- Good interpersonal, oral and written communication skills

- Meticulous, organized and good with details.

- Cheerful and enjoys interacting with both adults and children.

- Willing to learn and a team player

- Responsible and have a positive attitude

- Able to work independently without supervision

- Part Timers Welcomed – Able to commit at least 2 weekdays and Saturday or Sunday

Centre Hours

- Mon: 2pm – 7pm

- Tues: 2pm – 7pm

- Wed: 2pm – 7pm

- Thurs: 2pm – 7pm

- Fri: 2pm – 7pm

- Sat: 9am- 6pm

- Sun: 9am – 5pm

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.

Job Responsibility

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment
• Training will be provided
• Proficient in standard English (required)
• Customer-oriented (required)
• Bilingualism is an advantage
• 5-day work week
• Able to start work immediately
• Location: East, Central & North East

Desired Skills and Experience

Microsoft Excel, Administrative Work, Interpersonal Skills, Administration, Data Entry, Communication Skills, Administrative Support, Customer Satisfaction, Team Player, Customer Service, Scheduling, Able To Work Independently

Only short-listed candidates will be contacted for an interview.

Responsibilities:

• To provide technical support to the repair operations and assume the role of SME for areas of engineering competencies and advocate industrial engineering best practices.
• Responsible for new repair capability, new product introduction, equipment and chemical.
• Support the technical admin executive with document discrepancies.
• Liaise with central engineering for support and sharing of regional best practices, solutions and knowledge.
• Be the main contact point for PSE/ISPM on investigation support and assist in chronic unit investigation process.
• Responsible for new test bench set up and/or transfer for new repair capability, new product introduction.
• Establishing necessary maintenance strategies and contracts for test benches, equipment, tools.
• Perform routine preventive maintenance and manage calibration with vendors.

Requirements:

• Diploma/ Degree in Aerospace/ Aeronautical/ Electronic/ Electrical/ Mechatronics Engineering or equivalent
• Experienced in a technical support function.
• Experienced in the aviation industry will be an added advantage.
• Proficient in Microsoft Office applications.
• Fluent in both written and oral communication.

Other information:

• Working Location: Changi
• Working Hours: Monday - Friday, 9am - 6pm
• Company shuttle bus is provided at designated MRT stations
• 1 Year Contract position
• This role will support the setting up of India's repair shop, may travel to India 1 - 2 times per year.

Customer Coordination

1. Customer Support: Serve as the primary point of contact for customers, addressing inquiries, concerns, and providing timely resolutions.
   Maintain a positive and professional rapport with clients, fostering long-term relationships.
   
2. Order Processing: Process customer orders accurately and efficiently, ensuring timely delivery of products.
   Collaborate with internal teams to coordinate order fulfillment and logistics.
   
3. Communication and Coordination: Effectively communicate product information, promotions, and updates to customers.
   Collaborate with Sales, Marketing, and Logistics teams to ensure streamlined operations.
   
4. Issue Resolution:Identify and resolve customer issues promptly, ensuring a high level of customer satisfaction.
   Escalate complex issues to the appropriate departments for resolution.
   
5. Documentation and Reporting: Maintain accurate and up-to-date customer records, order details, and service-related documentation.
   Generate reports on customer interactions, feedback, and order statuses.
   

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Familiarity with CRM software and order processing systems.

Benefits:

• Competitive salary
• Health and wellness programs
• Opportunities for professional development
• Collaborative and dynamic work environment

If you are passionate about customer service, thrive in a fast-paced environment, and are eager to contribute to Totachi's success, we invite you to apply for the Customer Service Coordinator position. Join us in delivering excellence to our customers!

Main Responsibilities:

• Provide helpdesk support, follow-up and update of change request or fault status. Responding in timely manner to service issue and request.
• Install and configure computer hardware, software, printer, scanner etc.
• Support end user computing, application and software.
• Deploy, manage and troubleshoot user workstation and computer equipment.
• Monitor antivirus activity, reporting and update status.
• Assists on external IT audit and performs internal IT audit.
• Assist on IT project development and implementation.
• Create user guide, maintain record and IT documentation.
• Coordinate with system provider on repair and maintenance of hardware and software.
• Undertaking duties and assignments as and when assigned by superior.
• IT Assets Management & Client (BCA) - Asset Management

Requirements:

• Diploma in Information Technology or related discipline with relevant technical qualification.
• At least two years of relevant work experience.
• Fluent in English
• Singaporean/PR