Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

Job description:

• Make and serve specialty coffee, tea and chocolate beverages (basic latte art required)
• Prepare food and plate desserts
• Process payments using cash registers and payment terminals
• Interact with customers, resolve issues and meet customer needs at the restaurant
• Keep work areas, such as food preparation areas, and customer areas clean, sanitized and organized

Job requirement:

• Possess the mandatory Basic Food Hygiene Certificate for food handling
• Service oriented
• Preferably with at least 9 months of experience in F&B establishments

Interested candidates can email their resumes to [email protected].

- Permanent

- Mon to Fri: 7am to 4.30pm

- Yishun

- Up to $2,000 + AWS + VB

Job Responsibilities:

• Responsible for daily routine production in Eform production & planning to ensure stencils meet the quality standards and delivery lead time. Also in charge of material preparation, direct material storage and etc. In addition, handle the SAP system by raising the purchase requisition for direct & indirect material.
• Plan and operate manufacturing machinery or equipment; monitor the production equipment in good condition for production, provide preventive maintenance and servicing as per planning and schedule.
• Work closely with safety committee and Risk Assessment Leader to ensure technician closely follow safety procedures to prevent accidents in their working environment where material may be hazardous.
• Comply to ISO9K QMS and ISO14K EMS to ensure stencil with good quality
• Lead & support in varies of new stencil product development and evaluation together with other department, support in troubleshooting in non-conformance.
• Play important roles in business excellent project ie 6S and lean manufacturing activities.

Period:

• Permanent

Working Hours:

• Mon to Fri: 7am to 4.30pm

Salary:

• Up to $2,000 + AWS + VB

Location:

• Yishun

Requirements:

• Min NITEC/O level
• Min 3 years’ experience in Eform Production
• Independent
• Strong team work
• problem-solver and analytical thinker
• Ability to interface with different department and stakeholders

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration No. R2197670)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

A Day in the Life

• Establish contact and develop relationships with prospects (preferably with contacts of Architectural & Interior Design firms)
• Proactively identify new potential clients and initiate follow up, with the objective to close sales within the assigned segments of operations.
• Identify new avenues and prospects to demand for our company products/services
• Perform market analysis, competitor analysis and market trends
• Prepare presentations and sales quotation/proposal based on client’s requirements.
• Communicate with factory on site progress and delivery.
• Follow-up on tender, work on tender submission and attend tender interviews etc.
• Any other ad-hoc duties as assigned by the company.

Who Are We Looking For

• Diploma/Degree in Building or any related field
• At least 5 years sales experiences in building & construction sector, preferably in Furniture and Fittings
• Self-driven, focused and goal oriented
• Possess excellent interpersonal skills and impeccable communication skills
• Strong organization and planning skills
• Possess a valid Singapore class 3 driving license.

Our client is a Engineering Company, one of the most established pioneers in the Oil & Gas industry. Due to business needs, they are now recruiting a Sales Administrator to be part of their Sales team. They are located in the East - easily accessible.

Job Responsibilities of Sales Administrator:

• Liaise with customers for sales enquiries
• Prepare quotation & documents
• Send order to manufacturer
• Provide support to sales engineer
• General admin duties
• Prepare monthly sales order report

Requirements

• Minimum ITE in any discipline
• Minimum 1 year of sales support experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Overview

The Infant Educator is responsive to the needs of infants and toddlers. He/She creates a secure environment for infants and toddlers through nurturing respectful, responsive and reciprocal relationships with them. He/She also creates a quality learning environment through implementing developmentally appropriate curricula and programmes. He/She builds trusting and respectful relationships and partnerships with stakeholders by actively engaging the children’s family and community. As an Early Childhood educator, he/she engages in ongoing professional development and reflective practice, and contributes to fostering a culture of collaboration and collegiality with relevant stakeholders.

Responsibilities

1. Plan and implement curriculum and programmes

a) Develop routine caregiving approach, lesson experiences and learning materials aligned to the Early Years Development Framework

b) Create developmentally appropriate materials and resources to enhance quality learning environments

c) Document children’s learning and development

d) Implement strategies to build respectful, responsive and reciprocal relationships with infants and toddlers

e) Review health, safety, nutritional and hygiene practices in accordance with standards and procedures

f) Plan developmentally appropriate experiences in the infant care setting

2. Build stakeholder relationships and partnerships

a) Establish relationships with families to facilitate the continuity of care and learning between home and the Centre

b) Coordinate activities with families and community stakeholders

c) Facilitate collaboration with families and community stakeholders to enhance programmes and services

3. Manage family and community programmes

a) Execute collaborative projects with families and community stakeholders

b) Evaluate family and community initiatives and programmes for improvements

4. Conduct routine caregiving

a) Conduct caregiving assessment

b) Provide routine caregiving practices in accordance to standards and procedures

c) Identify areas for improvements for routine caregiving

5. Uplift professional practice

a) Promote the Centre’s vision, mission and values

b) Implement appropriate teaching and caregiving methods based on emerging sector trends, technologies and tools

c) Identify areas for improvement to enhance work performance

d) Propose improvements to professional development and service quality improvement activities

e) Develop new teaching and caregiving approaches based on observations

6. Others

a) Any other duties as and when assigned by the Centre Leader.

Requirements

7. Technical Competencies

a) Please refer to SkillsFramework for Early Childhood sector

8. Core Competencies

a) Proficient in written and spoken English/Chinese

b) Strong multi-tasking skill

9. Preferred achievements / characteristics

a) EY2 certified with Early Childhood Development Agency (ECDA)

b) Advanced Certificate in Early Years (ACEY)

We have an immediate requirement for a fully experienced Pre-Construction Lead, who has the capability to drive the project to completion within the time and cost control requirements. This will be for an upcoming A&A fit-out project and will require a candidate with considerable experience i.e. who has managed hyper-scale projects, particularly during the pre-construction stage.

Some of the key attributes that we are looking for:

• plan and develop an understanding of the owner’s goals, and align the project to match.
• foresee potential challenges and address them before issues arise
• contribute to solutions
• unblock the routine obstacles that inevitably occur on fast track projects.

To be successful in this role you will have:

• At least 10 years of construction management and MEP experience, particularly in a mission critical environment
• Demonstrated understanding and experience of cost estimation and control, budget management, design review, risk assessment, safety & quality control and project scheduling.
• Ability to interpret construction contractual documents and contract modifications.
• Vast knowledge of all local legal issues, permits, and building codes involved
• Excellent organisational skills with an ability to produce accurate work to project deadlines.
• Excellent interpersonal and communication skills.

HAIR CONSULTANT Advisor Responsibilities:

• Consulting with clients to determine their Hair type, hair care concerns, and style preferences.
• Recommending products that fit the client's needs, preferences, and budget, and plaining how the products work.
• Responding to customer questions and complaints.
• Making sales, processing returns, and maintaining a balanced cash register.
• Planning and taking part in store events.
• Designing and maintaining attractive displays and managing inventory.
• Handling administrative and clerical duties, such as ordering stock and maintaining customer relationships through follow-up calls and mails.
• Sale or Hand on service to customers , hair care , hair treatment , with or with equipment like : MIR , CPL , Oxygen equipment and other all equipment in outlet.

HAIR CONSULTANT Advisor Requirements:

• Extensive and up-to-date knowledge of beauty trends, hair products, hair care and cosmetics.
• A passion for the beauty & hair industry.
• Experience in sales, retail, or related field may be preferred.
• Excellent customer service and sales abilities.
• Strong communication and interpersonal skills.
• Good analytical and problem solving skills.
• A friendly personality and professional appearance.

Straits Interactive delivers sustainable data governance solutions that help organisations create trust in today’s data-driven world. As trusted advisors to SMEs, MNCs and data protection authorities in the region, we provide comprehensive competency, consulting and capability roadmaps in data protection and governance. We enable these competencies by partnering top universities in the region and international certification bodies to provide advanced diplomas, degrees, and certification courses.

We are seeking an experienced IT Operations & App Support Specialist to join our team. In this role, you will be responsible for assisting in the testing of websites, new products, and apps, including quality assurance of these products, as well as managing and troubleshooting software bugs. You will work closely with the Business Tech solutions team and the IT department to ensure that our products are of the highest quality and meet our customers' needs.

KEY RESPONSIBILITIES:

• Test websites, new products, and apps to ensure that they are of high quality and meet our customers' needs.
• Test ecommerce website and app functionality, identify issues, and ensure the site meets our customers' needs.
• Collaborate with the Business Tech solutions team to identify, troubleshoot, and resolve software bugs.
• Assist in the development and execution of testing plans and scripts.
• Provide end-user support for our products and services, including troubleshooting technical issues and answering questions.
• Prepare reports detailing software bugs, testing results, and other relevant information to communicate findings to the team.
• Ensure that our products are compliant with industry standards and regulations.
• Stay up-to-date with the latest trends and technologies in software development and testing.

KEY REQUIREMENTS:

• Dip or Bachelor's degree in computer science, software engineering, or a related field preferred.
• 2+ years of experience in IT operations or app support.
• Experience with software testing and quality assurance.
• Experience with UI/UX design and testing.
• Proficiency in software testing tools and technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.

• In charge of bin in process
• In charge of export process
• In charge of closing of work orders and invoicing to customer
• Maintain SOP/Work Instruction for customer service process
• Track and trace inventory movement
• Data processing and reporting related to operation decision
• Monitor Export process and make arrangement for warehouse export overtime for shipment when needed
• Answer any customer query
• Coordinate with inter department for KPI
• Coordinate with Transport department for containers trucking for export activites.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: IDM L3 Support Analyst

Role: Production Support Analyst

Job Requisition Number: JR27924

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Key Skills: JAVA, Python, OIM ,Linux scripting

Key Responsibilities

l Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardized format.

l Developing custom BI reports

l Create and generate Linux scripts based on the client requirements

l Support day-to-day functional and business technology support including incident and problem management, root cause analysis.

l Expected to drive improvements through influence and strong relationships with managers in other teams.

l Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications

l Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

l Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.

l Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

l Developing customer-facing support documentation, when appropriate, to summarize common support issues.

l Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Key Requirements

l 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.

l Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.

l Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

l Working knowledge of Java Scripts, WebLogic, JBOSS, API’s

l Excellent troubleshooting skills

l Networking infrastructure - Proxies, Load balancers, Firewalls, SSL

l Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters

l Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher

l Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing

l Demonstrable collaboration and teamwork skills

l Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Job Description & Requirements

• Able to read technical drawings and make reports in the field
• Comfortable with Marine working environment on ships
• Willing to work overtime
• Repair, install and inspect the following equipment:

1. GMDSS Radio Systems
2. Gyrocompass
3. Autopilot System
4. ECDIS
5. Speed log
6. Echosounder
7. Voyage Data Recorder

• More than 5 years experience in Marine Radio & Navigation Equipment work
• Able to handle computer network systems
• Ex-Navy Radio or Electronics Technician are welcome
• Diploma in Electronics and/ or Radio & Telecommunication

Position Overview: We are seeking an experienced and compassionate Nurse Manager to lead our dedicated team of 8-10 nurses providing homecare services. The Nurse Manager will be responsible for ensuring the delivery of high-quality care, managing the nursing team, and maintaining compliance with clinical standards and organizational goals.

Key Responsibilities:

Team Leadership and Coaching:

• Manage and coach a team of 8-10 nurses.
• Lead and support the development needs of the nursing team.
• Prioritize care in collaboration with patients and caregivers.

Nursing Manpower Management:

• Manage nursing manpower in the areas of recruitment and talent retention.
• Acclimate new nurses to the team as a preceptor.
• Conduct regular home visits with the nurses to establish best practices and maintain standards of care.

Performance Management:

• Ensure that the team reviews and adopts measures to achieve KPI targets.
• Ensure compliance with clinical pathways in management.
• Provide patient and caregiver education on symptom control and coping skills.

Resource Management:

• Manage and maintain an adequate stock of medical drugs and equipment.
• Oversee and prepare the annual budget in accordance with the organization's strategic plan.
  

Requirements:

• A state registered Nurse with at least 5 years of experience in leadership.
• Experience in Palliative Care Nursing is preferred.
• At least 8 years of nursing experience, preferably in an acute setting such as a restructured hospital.
• Good management and coaching skills.
• Clinical supervision skills.
• Conflict management skills.
• Ability to apply both rational and creative processes.
• Bilingual and the ability to communicate in the local dialect will be advantageous to communicate with dialect-speaking patients and families.

To apply, please visit www.gmprecruit.com and search for Job Reference: 23385
To learn more about this opportunity, please contact Goh Bao Yee at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Goh Bao Yee | Registration No: R1766609

Service Manager | Electrical, Hydraulic and Pneumatic schematic | Construction Machinery | Tuas

Location: Tuas (Company pick up available - West & North)
Salary: $5,000 - $6,000 + OT + AWS + Performance bonus
Working days: Monday - Friday
Working hours: 8:15am – 5:15pm

Manufacturers of hydraulic mobile cranes, and it has a wide product range.

Job Description:

• To guide and lead day-to-day operations of the service team.
• Product delivery training to distributors and customers.
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at site in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.
• Willingness to work beyond office hours if required and any other ad-hoc duties assigned from time to time.

Requirements:

• Diploma and/or certificates in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess valid Class 3 Driving License is an advantage.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Far East Service Centre Pte. Ltd. was established in Singapore in 2023. A one-stop service platform.

It focuses on bringing the quality products to the service, business and financial resources integration and upgrading with its platform "Belife" for middle and high-end families.

Performance bonus

Job Description

• Support CEO on a daily basis.
• Schedule and coordinate appointments, meetings, and events for the executive.
• Coordinate travel plans, including flights, accommodations, and transportation.
• Provide administrative support to the company’s operations, such as pantry supplies, stationery, office equipment etc.
• Handle reception duties and attend to guests when needed.
• Other PA matters and administration tasks as assigned by the CEO.

The Ideal Candidate

• Candidate must possess at least a Diploma in Business Administration or other relevant.
• At least 2-year related experience.
• Good communication and time management skills.
• Ability to multi-task and work under timeline.
• Familiar with MS Office application, Word, Excel.
• Proficient in English and Mandarin
• Candidates who are able to start immediately or within short notice will be advantageous.

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Responsibilities:

• The Production Support person is responsible for managing the Temenos’ Odyssey Triple A, Edge Connect (RM Workbench), Client Dashboard and OneStart applications for the Private Bank business
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Job Requirements:

• Knowledge in Temenos TripleA and Odyssey suite of products
• Degree in Computer Science / Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Private Banking / Wealth Management business
• Strong skills in Unix / Linux, Perl / Shell scripting, Sybase Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

• Basic understanding of the front to back of Private Banking / Wealth Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles

• This position will, under limited supervision, work as a part of a high-energy team to support all Project Management functions for the Departments. This will involve acting as frontline support for the Microsoft Project Enterprise system to all levels of the organization. The daily activities will include, but not be limited to, assisting users with Project Assignments for weekly timesheets, assisting Project Managers in the constructions and upkeep of Development Project Schedules, providing reports on Project Cost and Status as requested, ensuring MS Project and SAP are kept in sync through manual updates, continuous maintenance of user database for MS Project System.
• Responsibilities:Experience requested for this position will be a passion for planning and customer service. Microsoft Office proficiency is a must and experience in scheduling software (MS Project / P6) is a plus but not required. A strong personality and willingness to champion the department policies to all users will be very beneficial.

• Mandatory Skills Description:-Project control
  -Project coordination
  -Microsoft Project Enterprise
  -Development Project Schedules
  -Project Cost and Status Reporting
• Nice-to-Have Skills:Previous experience with SAP and P6 would be beneficial

Tech Support | Troubleshooting | Rochor

• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +- depends on experience

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Description

Primary role purpose:

To deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

Key Responsibilities:

• Build sustainable relationships with customers and internal stakeholders
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling 
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer life cycle
• Build sustainable relationships with key customers and internal stakeholders

About the job

Reporting to the Easy Buying Manager & Team Leader, you will help to build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment by valuing and fulfilling customer needs and expectations, thereby stimulating more and more frequent visits. You will also support in ensuring that customers’ issues are handled efficiently and with empathy.

Your assignment

• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, IKEA Family Member Card issues, home delivery and other related customers enquiries
• Manage enquiries from both walk in and phone in IKEA customers and provide service recovery
• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc
• Ensure the correct orders are handed over to customers at the merchandise pick-up point
• Support in back-office duties such as oversold cases, issues with transport provider billings and open customer cases logged in Customer relations management system
• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience
• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

Your profile

• Minimum 3 to 5 years of working experience in a fast-paced customer service / retail/ hospitality industry
• Has the ability to take initiative and possess a strong sense of responsibility
• Solution-oriented and make well-considered decisions
• Demonstrates strong resilience and is a good team player
• Passionate about customer service and embodies a warm and engaging personality
• Analytical with strong interpersonal and communication skills
• Able to commit to working on retail shifts, including weekends and public holidays

Job Responsibilities:

• Opening and closing of centre
• Managing front counter and centre hotline
• Performing customer service duties and answering all enquiries
• Assisting clients with registration of programmes and application for assistance schemes
• Performing administrative and clerical duties such as collection of programme fees, data entry, centre maintenance and general housekeeping
• Promoting CDAC programmes and recruiting participants
• Preparing rooms and materials for centre activities
• Following up with attendance for centre activities and calling of absentees
• Preparing incident reports where applicable
• Handling walk-in donations
• Covering duties when necessary
• Any other ad hoc duties

CDAC- Toa Payoh

Working hours:
Tuesday: 5.00pm - 9.30pm

Wednesday: 12.30pm - 9.30pm

Thursday: 12.30pm - 9.30pm

Sunday: 10.00am - 5.00pm

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Possess prior customer service experience
• Computer literate
• Service oriented with pleasant personality
• Able to multi-task
• Team player
• Passion to serve in social service sector

• Deliver superior End User Experience while ensuring a managed, secure End User environment 

• Support various LOB users through direct end-user support or through projects that deliver changes to the end-user environment

 • Assist the Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment

 • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology 

• Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

 • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency 

• Assist with patching and upgrading end user devices 

• Address quality and schedule conflicts 

• Availability for ad-hoc work after hours and on weekends where necessary

 • Ability to work in a high-pressure, fast moving environment 

 • At least 5 years of experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

 • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms 

• Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

• Knowledge of Desktop Services security and access standards and practices 

• Basic understating of networking and server technologies

 • Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications