Technical Support Engineer

• Location: Henderson Road
• Working Hour: 5 Days work Week 9AM – 6PM
• Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers and in house repair jobs
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• With hands on experience on compressors, turbines and pumps mechanically
• Be willing to travel if needed.

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Working days : Mon - Friday 830am-530pm
• Salary range: $2,400 - $2,800
• Location: Changi South

Duties and Responsibilities

• Responsible for generating and sending all customer quotes.
• Assist Operation Manager with paperwork related to Orders from Customers.
• Handle customer enquiries / work orders via email/phone.
• Key in all the job requests into system.
• Coordinate/ Liaise closely with warehouse departments & external parties to ensure timely response/delivery.
• Perform other related duties and responsibilities as and when assigned.

Job Requirements

• At least 1 year of relevant working experience
• Proficient in Microsoft Office

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Reporting to the Head of Sales, your responsibilities include:

• Manage the routine daily e-commerce operations such as provide proactive customer service, order processing, monitor stock status and returns, stock replenishments, analytical supports i.e. report design and maintenance and month-end closing
• Manage and maintain the e-commerce platforms with internal and external teams to ensure that products, promotions, prices and content on the e-commerce platform are up-to-date and accurate at all times
• Coordination, execution and planning support for e-commerce projects, e-marketing campaigns, and integrated brand plans.
• Keep up-to-date with market development and monitor competitor activities.
• Support sales administration activities for sales team when in need and assigned.
• Perform customer service duties (email enquires, service recovery and logistic arrangements).
• Perform any other tasks as and when assigned.

Job Requirement:

• Diploma/Degree in business/sales related
• Minimum 2 years’ experience in sales & customer service
• A hands-on, resourceful, result-oriented and analytical thinker
• Ability to work well in a team
• Meticulous and able to meet tight deadlines

The selected candidate can look forward to excellent growth opportunities within the Group

Job Description

Driving and Transportation

• Safely operate company vehicles to transport construction materials, tools, and equipment between warehouse facilities and construction sites.
• Loading, unloading, transporting, and delivering items to clients or businesses in a safe, timely manner.
• Adhere to traffic laws, regulations, and safety protocols while driving, ensuring the safe and timely delivery of goods.
• Conduct pre-trip and post-trip vehicle inspections, maintain vehicle cleanliness, and report any maintenance issues or accidents promptly.

Warehouse Management

• Perform warehouse activities, including receiving, storing, picking, and dispatching of construction materials, tools, and equipment.
• Manage and maintain accurate inventory records of construction materials, tools, equipment, and supplies.
• Conduct regular inventory counts, reconcile discrepancies, and update inventory systems to ensure accuracy and availability of stock.

Logistics Coordination

• Schedule deliveries, pickups, and shipments of materials to construction sites.
• Track and monitor transportation activities, ensure timely deliveries, and resolve any logistics issues or delays.
• Optimize transportation routes, reduce shipping costs, and improve delivery performance through effective logistics planning and management.

Reporting and Documentation

• Generate and analyze reports on inventory levels, stock movements, and warehouse performance metrics to monitor performance, identify trends, and make informed decisions.
• Maintain accurate records of warehouse activities, transactions, receipts, and shipments in compliance with regulatory requirements and company policies.
• Collaborate with procurement, finance, and project teams to provide updates, insights, and support on warehouse operations, inventory status, and material requirements.

Requirements

• Valid Class 3 Driving License.
• Min. 1 year of relevant working experience.
• Able to carry heavy goods.

Job Info:

• Mon-Fri: 9am - 6pm; Sat: 9am to 1pm (can apply WFH after confirmation)
• FMCG industry & client management
• Clemeti, West Region

Key Responsibilities:

Client Support and Relationship Management:

• Serve as the primary contact for key accounts, addressing their daily inquiries and requests.
• Provide timely and accurate information in response to client questions about products, services, and order statuses.
• Cultivate and sustain strong, positive relationships with key clients to enhance their satisfaction.

Order Management and Coordination:

• Oversee and process client orders, ensuring accuracy and prompt delivery.
• Collaborate with internal teams (e.g., sales, logistics, production) to meet customer needs.
• Track the progress of orders and resolve any issues that may arise.

Issue Resolution:

• Handle client complaints or concerns promptly and effectively, ensuring satisfactory resolutions.
• Proactively identify potential problems and take measures to prevent them from affecting the customer experience.

Client Feedback and Reporting:

• Collect and communicate client feedback to relevant internal teams to drive continuous improvement.
• Prepare regular reports on account activities, client satisfaction, and key performance indicators (KPIs).

Collaboration and Cross-Department Communication:

• Partner closely with the sales and account management teams to ensure alignment on client strategies.
• Work with other departments (e.g., finance, logistics, product development) to address client-related issues.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Infant care Teacher

MapleBear at Jurong is expanding and we are looking for infant educarers to join us to

grow the centre and YOURSELF together!

If you possess the following skills,

• Patient and sensitive towards needs of an infant

• Responsible and attentive towards the overall safety, health and well-being

of the infants

• Good communication skills to connect with parents/ caregivers

• Able to work as a team with fellow colleagues

• Ability to organize tasks and manage time to meet many and varied

deadline.

We will like to invite you to join a dynamic team who is passionate about

nurturing and connecting with the young ones.

Education and Licensing Requirements:

1. Obtained at least a Certificate in Infant Care (CIT), Advanced Certificate in

Early Years (ACEY), Higher Certificate in Infant Care (HCIC), or its equivalent

2. Diploma in Early Childhood Care & Education OR Teaching: ACEY L1/L2

certified

3. Fluent in English/ Mandarin(spoken and written) as lessons are conducted

in English/ Chinese

Apply today to be a part of our MapleBear team and make a lasting impact on

young learners' growth. Please email us at or Watsapp your resume to

8512 5688

Responsibilities:

• Overall responsible for the support to customers, execution of Standard Operating Procedures related to ITIL Processes such as Incident Management, Event Management and Request Fulfillment
• Manage Major Incidents including management of customer & internal communications, management of internal and external communication bridges with our top-tier customers and escalations up to leadership level.
• Coordinate and collaborate with internal teams to facilitate timely incident resolution and request fulfillment.
• Invoke and manage crisis and security management processes.
• Maintain accurate logs, incident reports and provide comprehensive updates to stakeholders.
• Document all actions in accordance with standard company policies and procedures.
• Act as the senior on shift and ensure proper shift handovers.

Requirements:

• Diploma or Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
• 3 years proven experience in managing all aspects of Major Incident.
• At least 4 years of experience in telecommunications within a large-scale business environment.
• At least 4 years of experience in a customer support role, preferably in a technical support or service desk environment.
• Experience with developing training programs and delivering training.
• ITIL V4 Foundation certificate and experience working with ServiceNow.
• Agile, Six Sigma or related certifications
• Having experience in the aviation sector is beneficial.

Additional info:

• Ability to work in a shift-based schedule, including weekends and holidays, to provide 24/7 coverage.
• 8am to 8pm (12hours, non-night shift)

To apply, please visit www.gmprecruit.com and search for Job Reference: 23981

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

· Ready to work in a shift environment

Job description

•Manage programme, operations and administrative matters of the centre.

•Overseee the daily operations of a community-based student care centre.

•Mentor , lead and motivate staff in their work.

•Plan for manpower and logistics.

•Handle fees payment and follow up on fees arrears .

•Handle enquires and provide regular feedback for parents

•Plan and manage centre events

•Mon - Fri 10 am to 7 pm ( West of Singapore )

Qualifications

•Diploam ( in education/ management and related fields )

•Experience in the education sector preferred.

•Strong communication skills

•Proficiency in Microsoft office and able to learn quickly the ropes of Student Management Systems.

•The ability to work independently and collaboratively in a team.

•Able to lead a team of student care teachers.

We are a pest control company with stable development and growing team. We are committed to serving the public with sincerity and are looking for two administrative service personnel with the same philosophy.

Job scope:

Follow up with customer queries and provide excellent customer service(whatapp and email)

Liaise with the relevant department /staff arrording to resolve the customer's requests/feeback in a timely and professional manner

Proactively handle the customers feedbacks and recovery channel and customer satisfaction

Prepare and manage invoices,ensuring accuracy and timely processing

Organize customer contacts and sales date efficiently

Daily administrative duties as per assigned

Requirements:

Having a positive attitude and take pride in your work

self motivated and meticulous

willing to learn and adapt

Good interpersonal and communication skills

5.5 days work week

13th month annual bonus

Responsibilities:

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Requirement:

• At least 1 year of relevant work experience in customer service

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

The Services required are set out as follows:

1. Management and update of the school website

2. Management and update of e-Broadcast materials

3. School event photography and videography

4. School event multimedia editor

5. Assist with management of ICT inventory

6. Assist with PA and AVA management

7. Assist with deployment of devices (for mass events, MCCA, etc.)

8. Assist with loan of ICT equipment

9. Assist with provision of ICT services

• Answer incoming calls from customers needing assistance in a variety of areas.
• Fulfill customer service functions.
• Answer questions, give explanation, and solve problems for customers.
• Complete special projects as assigned.

Requirements

• Min GCE 'A' Levels or Diploma in any field
• No experience needed All training provided
• Required to start work immediately

All Interested candidates are invited to email your resume in MS Word format to: [email protected]

Ivy Yong Shi Mei
R2198995

Recruit Express Pte Ltd 99C4599

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Technical Service Engineer to join their Engineering Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Technical Service Engineer:

• Provide after-sales technical support for equipment installation and maintenance.
• Offer technical guidance and consultation to customers.
• Address and troubleshoot customer issues, ensuring timely solutions.
• Document service activities and prepare detailed reports.

Requirements:

• Minimum NiTEC in ELectrical or Mechanical Engineering
• 2 - 3 years experience in servicing Medical Non-Imaging Devices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Background Information

Our Client is a leading leader in the Aviation Industry and they are looking for vibrant individuals to be a
part of their team!

Job Duties
- Attending to customer enquiries on Rewards Program, feedback and membership account servicing across all channels
- Be the first contact and primary interface between all relevant stakeholders & maintain ownership of interactions throughout the lifecycle
- Identify and escalate issues when required
- Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline
- Review and enhance work processes with internal and external stakeholders to improve customer experience
- Other ad hoc duties as assigned

Job Requirements
- Minimum GCE O Level with 2 - 3 years of customer service experience, preferably in contact center
- Candidates with retail customer service experience will be highly preferred
- Resourceful, possess good communication & inter-personal skills
- Proactive and attentive to details
- Able to work in a fast pace and challenging environment

Other Information
Salary Up to $2800 (Inclusive Incentives)
Working hours 9am to 9pm (Shift, 2 days work, 2 days off)

Interested applicants, please email to [email protected] or WhatsApp to 98266796

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA Personnel Name: Jasmine Tay

EA Personnel Name: Jasmine Tay
EA Personnel No: R21102746
EA License No: 90C3494

Customer Service Executive

IT Hardware, Networking Hardware,

Full time

Mon-Fri, 9am-6pm

Reporting to the Sales Director

The Customer Service Executive supports sales operations and oversees order processing. The role ensures smooth sales operations, timely responses to customer inquiries, and supports the sales team to enhance the efficiency of sales activities.

Responsibilities

Support the sales operations activities, including quotations, purchase orders, and sales orders

Monitor pending orders and provide delivery status updates to customers

Ensure effective resolution of customer inquiries and claims

Coordinate with the accounting team on invoice administration

Oversee timely payment collection from customers

Support CRM updates and maintenance

Assist the Sales Director with development projects

Participate in and lead digital marketing initiatives

Assist and support the sales team in running campaigns

Requirements

Diploma, Bachelor's degree or equivalent

Proficient in Microsoft Office, experience with CRM

Significant experience in client and sales administration

Excellent verbal and written communication

Dynamic, team-layer, customer service-oriented

Strong organisational skills, self-driven and problem-solving attitude

Benefits

Small and passionate team

Collaborative working environment

Central location (Ubi area)

Career progression opportunities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, ensuring a clear understanding of customer needs.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to address customer concerns and improve service processes.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer - Commission based

Calling for Supermoms, Superdaddy, Superhero YOU!

YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support)/ Call Support/ Telemarketer) who are keen to take on flexible-work arrangement as a Recruiter cum Telemarketer.

We want you and we would like to journey with you to help you achieve your next career purpose that commensurate with an attractive benefit/ Commission and an integrated work life harmony.

Come, join our Team!

Interested applicants, we are waiting for you… wait no further and send over your MS word resume over to us.

Job Requirements

• Good track record in providing Customer Service/ Telemarketer.
• Proven experience as Recruitment Consultant, HR Consultant or similar position will be an added advantage
• Min. 2 years of Customer Service/ Telemarketer/ Cold-calling in a Call Centre environment experience.
• Experience working as a Telemarketer in a Bank or Contact Centre environment is highly desirable.
• Able to communicate effectively and professionally over the phone.
• Confident and pleasant personality
• Enjoy talking to people over the phone.
• Willing to learn the traits of recruitment.
• Able to work independently and as a team

**Incumbent must be CEI Certified or willing to go for the CEI course is required.

Candidate must be willing to take on a Commission base role.

Please contact us or apply in-confidence your update MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Min. 3 to 4 years’ experience in Welding & fitting

Able to read construction drawings and work independently

Workers who having welder certification of 3G/4G/6G

Stainless steel piping welding

Shielded Metal Arc Welding

ARC, TIG & MIG welding

Gas Cutting & Grinding

Lays out, positions, aligns, and fits components together.

Bolts, clamps, and tack-welds parts to secure in position for welding.

May assemble parts by bolting and riveting.

Job Title: Receptionist

Our client, a reputable company in the immigration services sector, is looking for a Receptionist to enhance its growing team. This role will focus on managing client interactions, filtering inquiries, and providing essential administrative support. The ideal candidate will possess strong organizational skills and a deep commitment to delivering exceptional customer service, with the ability to communicate clearly and effectively in a fast-paced environment.

Key Responsibilities:

• Meet personal KPIs and objectives.
• Act as the first point of contact at reception, managing client appointments and filtering inquiries.
• Evaluate leads from various sources and direct them to the appropriate department.
• Prepare and submit daily reports to management.
• Perform general administrative tasks to support other teams.
• Assist with scheduling, rescheduling, and following up with current clients.
• Communicate effectively with internal and external stakeholders to ensure smooth interactions.
• Maintain high standards of professionalism and service at all contact points.
• Undertake additional duties as assigned by supervisors or management.

Requirements:

• 1-2 years of experience in administration, front desk, sales support, call administration, or a related role.
• Recent graduates from Hospitality or similar fields are encouraged to apply.
• Proven ability to meet or exceed KPIs.
• Strong organizational skills and professional demeanor.
• Excellent attention to detail.
• Outstanding communication and interpersonal skills.
• Self-motivated team player with a commitment to providing excellent customer service.
• Ability to thrive in a fast-paced, competitive environment.
• Proficient in Microsoft Office and Google Workspace.
• Fluency in Chinese is necessary for effective communication with Chinese clients.
• Immediate availability is preferred.

Additional Information:

• Work Schedule: Ideally Tuesday to Saturday, 9 AM - 6 PM, or Monday to Friday, 9 AM - 6 PM (5 days a week).
• Location: Near Eunos

Interested candidates are invited to send in your Resume in MS Word Format, stating your past work experience, reasons for each leave, and past and expected remuneration.

We regret to inform you that only shortlisted candidates will be notified.

By submitting an application, you agree that we may collect, use, and disclose your personal data for the purpose of your job search and other related services.

Cultivar Asia Pte Ltd
EA License Number: 19C9782
Personnel Number: R2199602 (Felicia)

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

Job Description

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Develops methods and parameters, project methodology and/ or project proposals.
• Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data; Develop and implement recommendations. Participates in and may lead audits.
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements.

Requirements:

• Relevant experiences in customer quality role
• Prior industry experiences in manufacturing, electronics or semiconductor
• Ability to support different time zone when required
• Good communication and interpersonal skills

Full Title : Customer Service Executive

• Location: Changi
• Working days: 5 days
• Weekday: 8am - 5.45pm
• Salary: $2,300 - $ 2,800

Key Responsibilities:

1. Respond promptly to customer inquiries via phone, email, and online chat, delivering accurate and helpful information.

2. Administrative tasks for piano technicians, including scheduling appointments and maintaining accurate documentation.

3. Provide customer service to walk-in clients, and handle cashiering duties.

4. Proactively follow up with relevant departments on billing matters to ensure accurate and timely resolution.

5. Manage spare parts inventory efficiently, ensuring timely ordering and precise tracking to maintain seamless operations.

6. Perform various administrative duties, including data entry, filing, and document management, to support the smooth operation of the customer service department.

7. Perform any other duties as assigned.

Requirements:

1. 1-2 years of experience in parts management within the music instrument industry.

2. Proficient computing skills and familiarity with relevant software and systems.

3. Knowledge of musical instruments is highly desirable, enhancing your ability to provide expert support.

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

- Outsourced 1 year contract

- Up to $6k + Standby allowance $200

- Ang Mo Kio

- Mon to Fri : 8:30 am to 6 pm

Job Descriptions :

The L2 System Engineer (Linux) is responsible for:

• Assisting the Support Engineer or Software Engineer in problem resolution beyond the capability of the 1st Level Support Staff.
• Performing system recovery if needed.
• Escalating unsolvable problems to the 3rd Level Support Staff and reports the escalation to superior.
• Ensuring that the System runs according to contractual specifications after problem resolution.
• Providing advice on system / database performance monitoring and tuning.
• Ensuring deployments of approved patches/releases are implemented accordingly to Change Request.
• Complete all Service Requested accordingly to SLA timeframe.
• Assisting the Customer in the verification, isolation and/or provision of a temporary work-around for the problem logged beyond 2nd Level Support Staff capability.
• Escalating unsolvable system problems and service request to the OEM/Vendor for technical support.
• Coordinating system development tasks to include design, integration and formal testing on the Change Request.
• Overseeing all transitions into production on the Change Request.
• Developing and complete actions in system specifications, technical and logistical requirements and other disciplines on the Change Request.
• Creating and maintain programmatic and technical documentation to insure efficient planning and execution on the Change Request.
• Managing and document system configurations on the Change Request.
• Perform troubleshooting and resolve incident based on SLA.
• Generating the relevant administrative records and reports.
  
  

Period:

• 1 year contract (outsourced contract)

Working Hours:

• Mon to Fri : 8:30 am to 6 pm

Salary:

• Up to $6,000 + Standby allowance $200

Working Location:

• Ang Mo Kio

Job Requirements:

• Degree/Diploma in Computer Science, Computer Engineering or equivalent, although consideration will be given to experience and certifications in lieu of degree.
• Minimum 3 to 5 years IT experience
  

Special Knowledge or Skills:

• Past working experience in Cloud environment is an advantage
• Able to handle demanding service response and recovery turnaround
• Able to manage daily support tasks to meet stringent SLA requirements
• Excellent scheduling and multitasking skills
• Meticulous and process-oriented
• Good, hard-working attitude with ability to work well under pressure
• Good communication skills English (written, spoken)
• Good analytical skills with ability to work with others to resolve problems.
• Good organization skills, with ability to properly document and track information.
• Preferably with Microsoft Certification and/or ITIL certification.
• Dynamic, customer oriented, experience working in a fast paced environment.
• Good Knowledge of following products will be advantageous:
• -Linux,Unix, Ansible, Satelite, GPO Compliance

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1332758)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg