Singapore Bowling Service Officer

(Citizen / PR / LTVP )

Occupation

Job Description & Requirements

Singapore Bowling Alley - Service officer

Working hours:

5 days work week, Rotating Shift Hours

Monday - Sunday, 12pm - 930pm / 230pm - Closing

Taxi Claimable for closing shift

Gross Salary: $1800 - $2200

Location: Islandwide (Multiple Locations)

Job Summary:

The Customer Service Officer at the bowling alley ensures a positive experience for customers by providing friendly and efficient service. This role involves handling inquiries, managing reservations, and maintaining a welcoming environment.

Key Responsibilities:

1. Customer Interaction: Greet and assist customers, handle inquiries, and resolve complaints promptly.
2. Reservations and Transactions: Manage lane reservations, process payments, and handle rental equipment.
3. Facility Maintenance: Ensure the reception area is clean and well-organized
4. Promotions and Events: Inform customers about promotions, events, and specials; assist in organizing and coordinating events.
5. Team Collaboration: Work with other staff members to ensure smooth operations and provide an excellent customer experience.

Qualifications:

• GCE "O" Levels
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Friendly, reliable, and a team player.

Interested please send resume to whatsapp + 65 86537112

Job Choices Solution Pte. Ltd

EA No. 24C2254

Ang Hock Ann R24122146

We are seeking a highly skilled and motivated Air-Conditioning and Mechanical Ventilation (ACMV) Service Engineer to join our dynamic team. The successful candidate will be responsible for the installation, maintenance, and servicing of air-conditioning and mechanical ventilation systems. This role requires a hands-on individual with technical expertise and a commitment to delivering exceptional service.

Key Responsibilities:

• Installation: Perform installations of air-conditioning and mechanical ventilation systems, ensuring that all work is carried out in accordance with technical specifications, safety regulations, and company standards.
• Maintenance: Conduct regular preventive maintenance checks on ACMV systems to ensure optimal performance, reliability, and energy efficiency. Identify and rectify potential issues before they escalate.
• Servicing: Provide prompt and effective servicing of ACMV systems, including troubleshooting, diagnosing faults, and executing necessary repairs. Maintain detailed records of all service activities.
• Customer Interaction: Engage with clients to understand their needs and provide professional advice and recommendations on system operation, maintenance, and upgrades. Ensure high levels of customer satisfaction through excellent service delivery.
• Compliance: Adhere to all health and safety regulations and industry standards while performing tasks. Ensure compliance with environmental and safety requirements.
• Documentation: Prepare and maintain accurate reports and documentation related to installation, maintenance, and servicing activities. Ensure that all work is documented appropriately for future reference and compliance purposes.
• Team Collaboration: Work closely with other engineers and technicians, as well as with the sales and project management teams, to ensure seamless project execution and resolution of any issues.

Qualifications:

• Proven experience in the installation, maintenance, and servicing of air-conditioning and mechanical ventilation systems.
• Relevant technical certification or diploma in HVAC (Heating, Ventilation, and Air Conditioning) or a related field.
• Strong knowledge of ACMV systems, including HVAC components, refrigeration principles, and electrical systems.
• Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues efficiently.
• Strong communication skills, both written and verbal, with the ability to interact effectively with clients and team members.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Valid driver’s license and ability to travel to various job sites as required.

Desirable Attributes:

• Experience with advanced ACMV technologies and energy-efficient systems.
• Familiarity with industry regulations and standards.
• Previous experience in a client-facing role, with a focus on customer service excellence.

Are you passionate about nurturing young minds and shaping the future?

We are looking for a dedicated and experienced Student Care Teacher to join our team!

And guess what? Age is just a number here! We welcome applicants of all ages, so whether you're a seasoned educator or someone with a heart full of passion, you’re invited to apply. Experience counts more than age in our book!

We’re thrilled to partner with Little Bodhi Student Care Centre that is committed to providing exceptional care and education for students.

About the Role:

• Work Schedule: Monday to Friday, 11:30 AM - 7:00 PM. Enjoy a balanced work-life routine!
• Experience Required: At least 5 years' of combined experience in an After School Student Care or Enrichment Centre setting.
• Responsibilities: You'll be responsible for guiding upper primary students in their studies, focusing on Chinese, English, Math, and Science.
• Perks: We offer vegetarian lunch daily for our teachers and organize annual staff retreats to unwind and bond.

If you're ready to make a meaningful impact on the lives of our students, we want to hear from you! Join a team where your experience is valued, and your passion for education can truly flourish.

EA Registration No.: R23111820 (Ben Chang)

EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Performance Motors Limited (PML), a Sime Darby Motors Company, endeavours to be the undisputed leader in the automobile industry. As the dealer of BMW cars and motorcycles in Singapore since 1979, Performance Motors has been synonymous with performance and sheer driving pleasure.

Job Description

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
• Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
• Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
• Optimise available workshop capacities by effectively assigning work/ cars to each service centres
• Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
• Provide best effort general advice to customer in a timely and professional manner
• Assist in special product campaign or promotions
• Arrange for airport service, pickup and delivery for customers
• Assist schedule customers for professional car care services
• To ensure daily service level achievement, monitor customer’s waiting time, look out for body language etc.
• Assist in generating daily, weekly and monthly reports as and when required
• Hand over vehicle to customers with basic work explanation.

Job Requirements

• Minimum Diploma holders and above
• Able to work under pressure and fast-pace environment
• Preferably 2 years in Customer Service industry or 2 years in Call Centre support
• Good Customer Service skills
• Good Communication skills

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

Outbound Call Agent (Call Centre) x 3

Salary: $ 2000 - $ 2800
Working Hours: Monday - Friday (9am - 6pm)
Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)
• Candidate must possess at least Higher secondary / Pre-U /A level / College, Professional Certificate or equivalent

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Responsibilities

• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other departmental units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to the writing guidelines and standards.

Requirements

• Good writing skills. Proficient in English language (written and spoken).
• Possess customer service experience
• Proficient in basic digital literacy skills in using MS Words, MS Excel, PDF, Zoom etc.

Additional Information

• Contract period: 1 year
• Location: Geylang Bahru
• Working hours: Mon - Thu (830am - 6pm) & Fri (830am - 530pm)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/7745

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

We are a modern Asian restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!

Our Service Supervisor will oversee daily service, train and supervise Front of House staff, and ensure compliance with safety/sanitation regulations. The perfect candidate is an excellent team player, reliable, empathetic and handles difficult situations respectfully.

Salary: S$ 4,000 - $5,000 depending on work experience

Benefits:

• 5 Days Work Week
• Monthly Sales Incentive $250 to $500
• Staff Meals Provided
• Birthday Benefits

Responsibilities:

• Ensure that an impeccable customer experience for guests is maintained
• Manage guests’ expectations and attending to complaints, ensuring that service recovery takes precedence over most considerations
• Assist the Restaurant Manager to ensure that all Front of House team members are well-versed in company’s SOPs, and knowledge of the restaurant’s brand positioning
• Coordinate and ensure proper communication between Front of House and Back of House operations teams
• Organise, supervise and roster shifts
• To maintain a healthy work environment for all team members and assist to resolve any issues between team members
• Assist the Restaurant Manager in overseeing the beverage programme
• Assist Restaurant Manager in monthly inventory and Beverage Perpetuals, and keep track of monthly COGs
• Managing and maintaining the POS software systems
• Supervise execution of all delivery orders
• To assist the Events team with the operations and project management of client events held at the restaurant including Weddings and Corporate Events
• To assist in building a database of regular clients and providing them with efficient and professional customer service

Requirements:

• At least 2 years of hospitality experience in leading and managing a team of restaurant professionals
• Positive mindset and approachable demeanour
• Natural people skills
• A desire to deliver an experience beyond guests’ expectations
• Excellent communication skills, both written and verbal
• Confidence with handling POS systems
• Great time management and problem-solving skills
• Ability to stay calm, organised, and efficient under pressure
• Has great initiative and team leadership skills

• Working Days: 5 days/week – 44 hrs (3 shifts)
• Salary: $2,200 to $3,100
• Potong Pasir

The Youth Care Worker is responsible with delivering trauma-informed care, supervision, and management to female adolescents who have faced abuse or neglect. Focused on enhancing wellness and quality of life, the Youth Care Worker ensures that the residents' basic personal, physical, emotional, spiritual, mental, educational, and social needs are comprehensively addressed.

Responsibilities:

• Carry out the daily operational duties and supervise residents in their regular activities
• Assist residents with any difficulties related to day-to-day issues at Dayspring Residential Treatment Centre and ensure their welfare and safety
• Promote discipline among the residents and be a mentor/role model to them
• Assess, respond and handle crises or conflicts
• Carry out individual therapeutic interventions based on care plans by treatment team
• Participate in providing physical, emotional, spiritual, mental, educational, and social needs of residents

Requirement:

Youth Mentors are required to work with young beneficiaries with complex trauma

• With experience in working with youth at-risk
• With basic processing and counselling skills
• With knowledge of common issues and disorders that appears in trauma and abuse
• Willing to work on 3-shift rotations and over weekend/Public Holidays

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position title : Afterschool Care Teacher

• Location: Woodleigh
• Working Days: 5.5day
• Working Hours:

- Monday - Friday: 1030am - 7pm
- Saturday: 9.30am - 1.30pm

• Salary : $2,200 - $3,400

Job Responsibilities

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Job Requirements

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

☎️ Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Job Title: Part Time Admin Executive

Real Centre Network is an Approved Course Provider (ACP) by Council of Estate Agency(CEA) . We have a opening for Part-Time Admin Executive. Singaporeans and PRs with Diploma certificate are welcome to apply.

Job Scope

• Understand the requirements for course enrolment

• Handle calls and enquiries pertaining to courses promptly by providing accurate and

timing information

• Assist with course registration

• Assist participants pertaining to the course

Responsibilities:

• Manage and maintain all upkeeping activities of the site (residential / commercial)
• Ensure effective and efficient management of the Common Areas through routine checks
• Assist the Centre Manager to prepare property for new tenancy
• Carry out full administrative, financial and maintenance functions
• Conduct on-site checks and management of development works by appointed contractors to ensure works are carried out to specifications and complete on schedule
• To follow up with the contractor on the submission monthly maintenance schedule, quotations, claims and invoicing
• Assist in the supervision of term contractors
• Raise POs and keep track of works done due to complaints by tenants / residents
• Obtain quotations for repair and maintenance services
• Attend to any emergency or incident in compliance with in-house Apps & SOP for Escalation and response time
• Lead and manage client-relationship
• Engage and attend to complaints from tenants / residents professionally and properly and to ensure every complaint is directed back to the tenant / resident with closure
• Propose preventive maintenance strategy
• To prepare the monthly report for the management and landlord
• Any other duties as assigned by reporting supervisor

Requirements:

• Diploma in Integrated Facility Management, Real Estate Business, Hotel & Leisure Facilities Management and its equivalent qualifications
• Team player with good communication skills
• Knowledge of BMSMA will be an added advantage
• Defect Management and Handover Service would be advantageous.

Benefits:

· Up to $2700 + Transport & Flexible Benefit Allowance + Variable Bonus + AWS

· Medical Benefits

· Shift roster 8.00am-5.30pm / 8.30am-6.00pm (weekend work required)

· Tanjong Pagar work location

Job Description:

We are looking for a passionate and dedicated Customer Care Specialist to join our team. The ideal candidate will be responsible for providing outstanding customer service, addressing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction. This role requires excellent communication skills, a friendly demeaner, and the ability to handle various customer interactions efficiently.

Key Responsibilities:

Attend to enquiries primarily through incoming calls via the hotline or other channels such as email. Understand customers’ needs and provide quick, accurate, and satisfactory answers to their queries. Handle various types of calls, including but not limited to: Concession-related matters (lost card/replacement procedure, extension issues, application issues). Filing claims for customers (over-deduction, failure to exit, double deduction). Point-to-point enquiries from customers. SimplyGo-related issues (simple technical issues, investigation of mismatch fare). Perform outbound calls to customers who leave callback requests. Ensure proper recording of conversations with customers in the call centre system. Meet or exceed all individual and team key performance indicators (KPIs) set by management. Maintain a positive and helpful approach in interactions with all customers. Perform other ad hoc duties as assigned by Team Leaders or Supervisors.

Qualifications:

· Minimum Diploma qualification.

· Previous experience in a call centre or customer service role is highly preferred.

· Able to work during weekends and perform overtime when necessary.

· A team player with good interpersonal and communication skills.

· Self-motivated and able to work independently with minimal supervision.

· Chinese and English language skills for liaising with clients

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services, menus, offers or any other product related enquiries
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Packing and labelling of products
• Maintain cleanliness, tidiness and replacement of retail shelve items

Job Requirements

• No experience is ok

Benefits

• Company is well-established in Singapore for long time
• Be part of the beginning of the brand new concept restaurants' Journey
• New opening staff
• Learn Japanese Sake and Japanese Cuisine, Italian-fusion Japanese Cuisine

Working hours

• 5.5 days 44 hours a week+ OT

Job Responsibilities:

• Responsible for handling food and beverage orders and serving guests
• Provide friendly, excellent service to all guests.
• Ensure cleanliness of restaurant
• Ensure compliance with SFA regulations
• Any other ad-hoc duties assigned by Management and/or immediate superior

Job Requirements

• No Experience are also welcome
• Candidates who possess a Food Hygiene certificate will have an added advantage
• Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
• Able to work under pressure in a fast-paced environment
• Self motivated with good people skills
• Willing to work shift hours, weekends and Public Holidays

The Opportunity

• Adecco is partnering our client, one of the world's largest tech organizations
• We are looking for a Partner / Customer Success Manager (Gaming Industry/Product)
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 5+ years of experience in online operations, customer success, account / partner management or project management
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• Good understanding of the Internet or Gaming industry
• Advanced skill in MS Excel and PowerPoint for data reporting purposes
• Fluent in English communication and Korean (to deal with counterparts in the region)

Job Description

• Work cross functionally to triage operational issues and help drive resolutions for gaming developers.
• Manage day to day operational work and offer high-touch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
• Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
• Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team
• Being the subject matter expert within the platform partnership team on developer platform policies
• Proactively identify opportunities to improve partner experience on company's platform compliance through the creation of scaled messaging and education materials

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

The Opportunity

• Adecco is partnering our client, one of the world's largest tech organizations
• We are looking for a CLIENT ACCOUNT SERVICE EXECUTIVE
• The role will start out as a contract
• Candidates who are immediately available/ able to start work within short notice will be preferred

The Talent

• 5+ years of experience in online operations, customer success, account / partner management or project management
• Exceptional communication and presentation skills, and the ability to clarify and summarize complex issues
• Ability to work effectively and cross-functionally with all levels of management, both internally and externally
• Good understanding of the Internet or Gaming industry
• Advanced skill in MS Excel and PowerPoint for data reporting purposes
• Fluent in English communication and Korean (to deal with counterparts in the region)

Job Description

• Work cross functionally to triage operational issues and help drive resolutions for gaming developers.
• Manage day to day operational work and offer high-touch solutions which includes addressing games submission pipeline, policy compliance, product bugs escalation, developer contracts and registration issues.
• Own internal operational tasks such as filing escalation reports, monitoring outcome, communicating status internally to partner managers and externally to gaming developer partners.
• Serve as an internal advocate aligning operational needs from key gaming developers with the policy and developer platform team
• Being the subject matter expert within the platform partnership team on developer platform policies
• Proactively identify opportunities to improve partner experience on company's platform compliance through the creation of scaled messaging and education materials

Next Step

• Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package
• Send your resume to [email protected]
• All shortlisted candidates will be contacted

Liu XinYang

EA Licence Number: 91C2918

Personnel Registration Number: R1988872

Be a Barista with an outstanding team that makes up the front-of-house service crew. Learn hand pour drip and espresso extraction methods, managing inventory, operations and supervisory skills, in our specialty coffee bars : Chye Seng Huat Hardware and PPP Coffee (Funan).

This is a role for you if you enjoy talking to, and being around customers in an energetic F&B environment. As a specialty coffee company at heart, you will get to experience the atmosphere and vibe of a well-known, homegrown, coffee company and gain exposure to the various segments of the specialty coffee industry in Singapore.

Note: PPP Coffee(Funan) and Chye Seng Huat Hardware are not a halal establishment.

Responsibilities

• Specialty coffee brewing skills
• Cashiering duties
• Daily operations
• Ordering and managing of inventory
• Managing internal and external events
• Serving customer food and drinks
• Remove and clean table from used dishes
• Any other ad-hoc duties

Job Requirements

• Customer Service Attitude
• Availability to work on weekends and holidays
• Able to commit to a minimum of 50 hours per month
• Able to commit to at least 3 months

Job Benefits

• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage
• Staff discounts on food & beverage

Salary: $10-$14/hour (depending on commitment period & role assigned)

Working in Applications Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement. Finally, you'll have the opportunity to develop professionally and grow your career in any direction you choose.

As a Technology Support II team member in the Corporate and Investment Banking Technology, Credit Production Management team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

The role will require coverage on a shift basis. Occasional weekend work will include short Start of day checks and ad-hoc basis firm wide events (Releases, Disaster Recovery testing, for example). Time-off-in-lieu will be given in such scenarios.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability

• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

• Provide support to various Credit trading desks, middle office and operations users across the regions and work on quick resolution.

• Identify and resolve any failed trade management failure scenarios.

• Manage and resolve any booking/static data, reporting failures from users.

• Identify and implement where possible automation of manual tasks.

• Troubleshoot priority incidents, facilitate blameless post-mortems.

• Work with development teams throughout the software life cycle ensuring sustainable software releases.

Required qualifications, capabilities, and skills

• Minimum 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Bachelor's Degree in Computer Science, Engineering, Information Systems or related disciplines

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Knowledge of monitoring systems (ITRS, Data Dog)

• Knowledge of one or more infrastructure components (e.g. networking, cloud services, orchestration tools, containerization, compute, and storage systems)

• Excellent verbal and written communication skills, to individuals of all levels and levels of technology competency

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting

• Working understanding of public cloud

• Previous experience working on a front office aligned support team and/or product knowledge of Fixed Income/Credit business would be an added advantage

• Knowledge of Python would be an advantage

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=6a35c87d591a62c2c6b27d324e9eeecf

Our client is a music education company. Due to their current expansion plan, they are looking for a Centre Manager to join their Education Team, in hopes of developing the current high performing team. They are located in the multiple areas in Singapore - easily accessible.

Duties of Centre Manager:

• Make a specified number of outbound sales calls daily.
• Meet monthly targets for lead generation, sales/enrollments, and lead conversions.
• Mentor and support team members to achieve their individual targets.
• Respond promptly and professionally to incoming calls and emails.
• Conduct sales activities and events to support lead generation and conversions.
• Retain customers through effective problem-solving and maintaining high service standards.
• Drive centre growth by providing excellent customer service and reducing student turnover.
• Maintain or exceed target conversion rates from trials to enrollments.
• Plan and manage teacher growth initiatives to meet monthly targets.
• Perform additional duties as assigned by management.
• Handle general administrative tasks.

Requirements:

• Minimum 2 years' relevant experience
• Able to commit to working Reatil Hours and Weekends

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Job Description & Requirements

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

Job Description & Requirements

1. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2. Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4. Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5. Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6. Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

7. Ensure Email Backlogs are cleared before the following day start of business.

At The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us.

Job responsibilities

• Acquire a strong working knowledge of the organisation’s programmes, services and processes.
• Ability to deliver a professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Engage interest in potential customers and provide them with clear explanations on the offered programs to boost lead creation.
• Support cross selling activities to existing customers.
• Develop professional rapport with customers and build brand loyalty.
• Ensure that queue management is being practiced at the front desk.
• Assist with crowd management during the peak periods.
• To work closely with the Deputy Front Desk Leads and provide regular feedback and insights in achieving greater customer intimacy.
• Attend to customers’ feedback and challenges in a professional manner in a timely fashion.
• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Perform any other duties and responsibilities as and when assigned by Management.

Snapshots of our ideal candidate

• Possesses at least a Diploma.
• Required to work shift hours and on weekends (3 weekdays and 2 weekends).
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality industry are most preferred.
• Able to work in a fast-paced environment.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.

Expect the best for the best

• An attractive remuneration package
• Attractive staff benefits and perks
• Company-wide welfare and employee engagement initiatives

Start your journey with us today at www.thelearninglab.com.sg/joinus/. Shortlisted candidates will be contacted within 2 weeks from the date of application.

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services and menu,
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Maintain cleanliness and tidiness

Job Requirements

• Good guest service skills
• Pleasant personality with good communication and interpersonal skills

Benefits

• Competitive salary with room for negotiation for exceptional candidates.
• Opportunity to be part of a dynamic and creative culinary team.
• Transportation provided for after-hours shifts.
• Annual Leave (AL) and benefits discussed during the interview.

Working hours

• 5 Days 44 hours
• Sunday off

Job Description

• Industry/ Organization Type: Manufacturing/Construction Machinery
• Position Title: Service Engineer
• Working Location: Tuas (Transportation Provided)
• Working Hours: Monday – Friday, 8.15 am – 5.15 pm
• Salary Package: Up to $4,000 + AWS + Meal Allowance + Company Transportation/Transport Allowance + OT
• Duration: Permanent

Key Responsibilities

• Conduct product delivery training for distributors and customers.
• Provide diagnosis guidance and analysis of fault found to Distributor / End-user, remotely via emails and/or calls.
• Carry out field services at sites in local and ASEAN countries.
• Furnish service report and recommendation of spare parts, assisting Parts team in locating correct spare parts from parts catalogue.
• Furnish Warranty claims and Quality report to drive quality improvement on our products.

APPLY NOW!!!

• Minimum Diploma in Mechanical/Mechatronics Engineering or relevant studies.
• With at least 2 years of relevant working experience in construction machinery industry.
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram.
• Process valid Class 3 Driving License.
• Comfortable with travelling internationally within Asia (Entitled to travelling allowance).

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65794 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities

- Attending to inbound calls
- Attending to call back requests from customers
- Ensure follow up on cases escalated
- Point to point enquiries from customers
- Perform simple investigation on customer's requests
- Attend to emails enquiry/ Live chat as required
- Other ad hoc duties as assigned by Supervisors

Requirement

- Minimum Nitec, Diploma in any disiciplines
- Team player with good interpersonal and communications skills
- Self-motivated and able to work independently with minimal supervision
- Comfortable with Working hours: Any 5 days per week - inclusive of weekends

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin
CEI Registration No.: R1765524
Recruit Express Pte Ltd
EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.