What We Do:

- Drive customer acquisition through face-to-face interaction

- Develop content for sales presentations.

- Monitor industry trends to identify and qualify new opportunities

Management role:

- Trainee branch management (sales and marketing)

- Recruit, train and develop

- Responsible for driving revenue growth and delivering commercial advertising strategies

Benefits:

- Overseas opportunities; travelling and expansion

- 1 to 1 Coaching provided

- Run and oversee multiple Marketing Campaigns

Who We Are Looking For:

- People Oriented

- Seek for self improvement

- Enjoys overcoming challenges

- Self Driven

- Able to work in a team environment

Contact 82686420 via WhatsApp for a faster response!

At Maximus Organisation, we partner with leading MNCs across diverse sectors to drive significant market share growth. Our commitment to excellence and proven expertise have earned us the trust and loyalty of our clients. As demand grows, we’re expanding our team, focusing on cultivating talent to ensure our continued success.

We’re looking for ambitious individuals eager to grow into future industry leaders. With our tailored systems, you’ll have the support and resources to achieve your goals and thrive.

Your Role:

• Serve as the primary point of contact for our clients, assisting with presentations and onboarding.
• Drive customer acquisition through direct, face-to-face interactions.
• Lead innovative marketing campaigns and projects.
• Progress into management roles, with opportunities to lead teams and explore new campaign strategies.

What We’re Looking For:

• A strong desire to learn and grow professionally.
• A proactive mindset focused on achieving success.
• No prior experience required; comprehensive training is provided.

We’d love to hear from you! Send your resume along with a cover letter that highlights your relevant experience and explains why you’re a great fit for this role.

Job Summary:

• Great Career Prospect and Career Development
• 5 Days Work
• Attractive Remuneration Package

Responsibilities:

• Conducting inspections and testing of aerospace components, systems, and equipment etc.
• Performing maintenance, repair, and troubleshooting of aerospace systems, including engines, avionics, electrical systems, and mechanical components etc.
• Diagnosing and resolving technical issues or malfunctions in aerospace equipment.

Requirements:

• Nitec / Higher Nitec / Diploma in Aeronautical / Aerospace / Avionics Engineering or equivalent.
• Candidate with experienced either in Engine Component/ Avionics/ Safety Equipment/ Landing Gears will have added advantages
• Candidate with no experience are welcome to apply! Training will be provided!

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Recruitment Consultant who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Junior/ Entry (No experience required - Training Provided)

• Senior level positions from various sectors are available

• Convenient location (5 minute to Tanjong Pagar MRT)

• Abundant personal growth and progression opportunities

• Start-up environment, welcoming workplace culture

• Stable Basic Salary + Attractive Incentives

Job Duties:

• An integral role as a recruiter in fulfilling clients' staffing needs.

• Handle full spectrum of recruitment and talent acquisition matters

• Conduct Interviews/phone screening and select potential candidates to meet clients' requirements.

• Coordinate interviews between candidates and clients

• Developing connections and new business and relationship management sources with existing accounts.

• Networking and building relationships with business partners and jobseekers

• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree

• Entry Level to Experienced consultants welcome (Multiple positions)

• Strong passion for recruitment and people-oriented

• Good communication and interpersonal skills

• Comfortable working in a fast-paced environment

• CEI certified would be an advantage

• Self-motivated, proactive personality, willing to work and achieve goals in a team.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only the shortlisted candidates will be notified.

Email Address: [email protected]

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Make a high volume of outbound calls to potential and existing customers
• Follow a prepared script to provide information about products or services
• Engage customers in conversation to understand their needs and interests
• Identify and qualify sales leads through outbound calling efforts
• Schedule appointments for sales representatives to follow up with potential clients
• Record and track leads in the customer relationship management (CRM) system
• Answer customer questions and address concerns in a knowledgeable and professional manner
• Build and maintain positive relationships with customers
• Follow up with customers to ensure satisfaction and address any issues

JOB REQUIREMENTS

• Minimum Diploma and above
• Willing to learn and flexibility to adapt to working environment
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Develop and manage content for various marketing channels, including websites, social media, email, and print materials
• Write and edit marketing communications materials, such as brochures, newsletters, press releases, and blog posts
• Ensure all content is consistent with the brand’s voice, style, and messaging guidelines
• Plan, develop, and execute integrated marketing communication campaigns
• Coordinate with design, digital marketing, and sales teams to ensure cohesive and effective campaigns
• Develop and implement social media strategies to increase brand awareness and engagement
• Create and schedule social media posts, monitor interactions, and respond to comments and messages
• Track social media metrics and report on performance
• Plan and execute marketing events, such as product launches, trade shows, and promotional events

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to handle multiple projects and deadlines in a fast-paced environment
• Commitment to continuous learning and staying updated with industry trends
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Assist the Manager in daily management
• Overlooking the daily functions of the business
• Creating short and long-term operational goals
• Cooperate with different departments
• Familiarize with all departments’ operations
• Suggesting improvements needed in different operations
• Maintaining a healthy relationship with clients and stakeholders
• Communicating with executives and upper management regularly
• Any other duties as assigned

JOB REQUIREMENTS

• Minimum Diploma and above
• Willing to learn and flexibility to adapt to working environment
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Develop and implement effective sourcing strategies to attract qualified candidates through various channels, including job boards, social media, professional networks, and employee referrals
• Conduct proactive talent searches to build a pipeline of potential candidates for current and future hiring needs
• Screen resumes and applications to identify qualified candidates
• Conduct initial phone screens and interviews to assess candidate qualifications, experience, and cultural fit
• Coordinate and schedule interviews with hiring managers and other stakeholders
• Provide recommendations and insights to hiring managers on candidate suitability
• Generate recruitment reports and metrics to track performance and inform decision-making
• Stay updated on industry trends, best practices, and regulatory requirements
• Provide training and support to hiring managers on effective recruitment and selection techniques

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong understanding of recruitment processes, techniques, and best practices
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Conduct assessments to identify skill gaps and training needs across different levels and departments
• Develop comprehensive training plans and strategies to address identified needs and support business objectives
• Collaborate with subject matter experts to develop or customise training content and materials
• Design, implement, and facilitate learning programs, workshops, and seminars both in-person and online
• Create or update training curricula to ensure they are relevant, engaging, and aligned with industry standards
• Measure and evaluate the effectiveness of training programs through feedback, assessments, and performance indicators
• Analyse participant feedback and learning outcomes to make continuous improvements to training content and delivery methods
• Partner with HR business partners, department heads, and senior management to understand organisational needs and align learning initiatives
• Communicate training schedules, programs, and outcomes to stakeholders effectively

JOB REQUIREMENTS

• Minimum Diploma and above
• Excellent verbal and written communication skills to effectively convey training concepts and information
• Ability to analyse training needs and program effectiveness using data-driven insights
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Respond promptly to customer inquiries through phone, email, chat, and social media
• Address customer concerns and provide accurate information about products and services
• Building and keeping a good rapport with customers and fully comprehending their needs
• Ensuring that client information is updated and reviewed, including contact information, birthdays, and Social Security numbers
• Maintaining knowledge of current services to provide clients with accurate information
• Setting up appointments or contacting clients after their initial encounter with a salesperson and helping the sales team to boost output
• Finding new clients through participating in networking events and trade exhibits
• Prepare reports on customer service activities, trends, and performance metrics
• Participate in team meetings, training sessions, and performance reviews

JOB REQUIREMENTS

• Minimum Diploma and above
• Ability to handle high-volume customer interactions and remain calm under pressure
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Our client is a Manufacturing Industry. Due to their current expansion plan, they are looking for a Marketing Executive to join their team, in hopes of developing the current high performing team. They are located in the Central.

Job Responsibilities

• Create and execute effective marketing strategies and campaigns.
• Ensure consistent corporate branding across all marketing and corporate materials.
• Plan and attend events such as trade shows, exhibiton, etc.
• Conduct market research and analyze trends, brand awareness, and competitors.
• Oversee the design, content, and production of marketing materials.
• Manage and update the company's website content.
• Compile and distribute product information to the sales team.
• Coordinate with 3rd parties (e.g. vendors, suppliers, and marketing agencies) for project execution.
• Any other duties as assigned.

Requirements

• Min Diploma in marketing or equivalent
• Min 2 years’ relevant working experience
• Good knowledge/experience in B2B marketing strategies is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Develop and implement effective recruitment strategies to attract qualified candidates
• Collaborate with hiring managers to identify staffing needs and job requirements
• Utilize various sourcing methods to attract candidates, including job boards, social media, networking events, and employee referrals
• Create and post job advertisements on appropriate platforms to reach a broad audience
• Review resumes and applications to shortlist candidates based on job requirements
• Conduct initial phone screenings to assess candidates’ qualifications, experience, and cultural fit
• Conduct interviews using structured techniques and competency-based questions
• Track and analyze recruitment metrics to measure the effectiveness of recruitment strategies
• Prepare regular reports on recruitment activities, including time-to-fill, cost-per-hire, and candidate quality

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong interpersonal skills and the ability to build relationships with candidates and hiring managers
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Manage daily administrative tasks to ensure the marketing department runs smoothly
• Conduct market research to identify new opportunities
• Create reports on marketing and sales metrics, like conversion rates
• Assist with organizing promotional events
• Coordinate with the marketing design and content teams to create advertising material (e.g., brochures and newsletters)
• Prepare regular sales forecasting reports
• Monitor competitors’ marketing activities

JOB REQUIREMENTS

• Minimum Diploma and above
• Prior experience in the marketing field will be an advantage
• Results-oriented, ambitious and positive working attitude

EA Reg. Number: R21100629

EA License Number: 22C1278

Our client is a Automotive Manufacturing MNC. Due to their current expansion plan, they are looking for a Luxury Sales Advisor (Front Line) to join their team, in hopes of developing the current high performing team. They are located in the Central.

Job Responsibilities

• Identify customer needs by understanding their background, reason for visiting, and purchasing timeline, building a comprehensive customer profile.
• Provide personalized information to educate and inspire guests, offering a customized experience based on their interests.
• Demonstrate expert knowledge of all products and services for owners/customers.
• Support sales efforts by capturing customer contact details and scheduling test drives for individual who interest/potential to buy.
• Consistently update the CRM system to ensure accurate and up-to-date sales and delivery information for management.
• Facilitate vehicle preparation and delivery appointments, offering customized orientations based on the customer’s individual preferences and comfort levels.
• Any other duties as assigned.

Requirements

• Min 2 years’ relevant working experience
• Good Customer Service
• Good Communication Skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description:

Join our Digital & IT (IT Support and Infrastructure) team to administer and enhance our IT systems. Enjoy a stable work environment with a small team that is friendly, helpful, and encourages a healthy work-life balance. You will manage our IT infrastructure, provide technical support, and ensure system security, along with administering Microsoft 365 services for our end users.

Key Responsibilities:

• Microsoft 365: Manage M365 services like Exchange, SharePoint, Entra and Intune.
• Infrastructure Management: Maintain Windows servers, networks, switches and other hardware.
• Installation & Configuration: Set up and maintain IT equipment and software.
• Technical Support: Troubleshoot and resolve hardware and software issues.
• System Security: Monitor performance and ensure IT system security.
• Network Security: Manage FortiGate Firewall for network security.
• Vendor Liaison: Coordinate with external vendors and handle IT procurement.
• Documentation: Maintain IT process and procedure documentation.
• Project Participation: Support IT projects and initiatives.

Qualifications:

• Degree or diploma in Information Technology, Computer Engineering, or a related field, or relevant industry certifications, or relevant working experience.
• Good understanding of IT support and infrastructure management.

Experience Levels:
We welcome candidates at all experience levels—from entry-level to senior and lead. Salary will be commensurate with your experience and qualifications.

If you seek a stable and supportive work environment, apply now to join our friendly and helpful team!

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Actively engage with followers, respond to comments and messages, and foster conversations to build a vibrant community
• Share user-generated content, encourage participation, and highlight community contributions
• Collaborate with the marketing team to support social media campaigns and promotions
• Maintain an editorial calendar to ensure timely and consistent content posting
• Monitor and analyse social media metrics to assess the effectiveness of community engagement strategies
• Gather feedback from the community to inform product development, marketing strategies, and customer service improvements
• Develop and implement strategies to grow and engage the social media community
• Stay up to date with social media trends, tools, and best practices to enhance community management efforts
• Identify and collaborate with influencers and brand advocates to amplify reach and engagement

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong interpersonal skills and the ability to build relationships with diverse online audiences
• Ability to adapt quickly to changing priorities and manage multiple tasks simultaneously
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Oversee the implementation and execution of marketing campaigns, including campaign planning, execution, monitoring, and optimization
• Monitor campaign performance, analyze results, and provide actionable insights and recommendations for continuous improvement
• Collaborate with clients to assess their marketing needs, objectives, and challenges
• Identify opportunities for improvement and develop customized marketing solutions to address clients' specific business goals
• Develop comprehensive marketing plans and strategies that align with clients' overall business objectives and budgetary constraints
• Analyze web traffic metrics and suggest solutions to boost web presence
• Monitor SEO/SEM, marketing and sales performance metrics to forecast trends
• Build strong clients relationships through social media interaction
• Prepare and present detailed reports, findings, and recommendations to clients and internal stakeholders

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong creative and technical skills, with the ability to translate concepts and ideas into visually compelling and engaging multimedia content
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

Job Description:

• Handling of HR-related administration duties
• Assist in HR operations
• Conducting face to face/ online interviews with prospective applicants
• Coordination of interviews
• Provide support to the HR executives and other related departments
• Handle any admin duties assigned by supervisor

Job Requirements:

• Minimum Degree in any course
• Candidates with no exp are welcome to apply

All qualified applicants, please send in your resume to:

[email protected]

Jane Lui Jie'en

Recruit Express Pte Ltd (99C4599)

Company Registration No. 199601303W

EA Licence No. 99C4599

The Opportunity

• Opportunity to work in a MNC environment in the Beauty industry!
• Monday - Friday/9am – 6.00pm
• Location: CBD
• Salary: Up to $3,600
• 6 Months contract

Key responsibilities:

• To assist with generating, consolidating, uploading, validating (if output is in line with submission) various reports and submissions across
• Responsible for Data Collection and Data Consolidation
• Verify the accuracy and completeness of data migrated to the new system.
• Validate the accuracy and completeness of data in new system.
• Collaborate with the integration team to help integrate data into the target system and troubleshoot integration issues.

Requirements:

• Min Diploma in Business Administration, Management, or similar field
• 1-2 years’ experience in relevant roles
• Strong analytical skills and statistical proficiency are essential
• Proficient with Microsoft Office (especially Excel & Powerpoint)
• Effective communication skills (verbal and written)
• Self-starter – high energy levels, positive and enthusiastic
• Strong interest in the beauty industry!

Next Step

• Prepare your updated resume with your last drawn and expected remuneration, click "APPLY NOW" or send to the following email: [email protected]
• *Only shortlisted candidates will be contacted*

Amelia Lau An Qi

Direct Line: +65 6697 7987
EA License No: 91C2918
Personnel Registration Number: R1987023

Job Description

• Industry/ Organization Type: Telecommunication Services
• Position Title: Facilities Technician (Data Center)
• Working Location: New Tech Park & Techlink
• Working Hours: Rotating 8-hour shifts
• Salary Package: Basic Salary + Shift Allowance ($300) + Variable Bonus + Medical & Flexi Benefits
• Duration: Permanent

Key Responsibilities

• Maintain and service building facilities, including electrical and mechanical systems.
• Perform minor repairs and improvements to buildings and equipment.
• Conduct routine preventive maintenance on building systems and infrastructure.
• Manage and oversee contractors and vendors to ensure cost-effective, quality repairs and maintenance.
• Provide engineering support during weekends, public holidays, or extended hours when necessary.
• To standby 24 hours on duty roster (will provide additional standby allowance).

APPLY NOW!!!

• Minimum ITE Certificate/Diploma in Mechanical/ Electrical Engineering, Facilities Management or related fields.
• With hands-on skill set in mechanical (ACMV) and electrical systems, with proficiency in maintenance, troubleshooting, and repair.
• Prior work in critical environments like Data Centres, Cleanrooms, or Semiconductor plants is an added advantage.
• Effective communication skills and ability to work as part of a team.
• Competent in using Microsoft Excel and Word.
• Good understanding of facility M&E (Mechanical & Electrical) systems.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64875 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Details

• Full time position with comprehensive benefits (Annual leave, medical benefits, variable bonuses)
• MNC environment
• Monday to Friday 8.30am-5.30pm

Job Description:

• To plan & execute the implementation of the agreed initiatives for MIS Section.
• Fully understand the business requirements and translate these to effective and meaningful information.
• Build and modify operational database structures as identified based on business requirements
• Manage and maintain the Change Request for MIS
• Assist in data mining, data cleansing and data extraction
• Ensure data integrity
• Manage companywide management reporting requirement and deliver reports timely to the management team and business units
• Documentation of Request for reports, SOP and business requirements.
• Responsible for CRM related activities and Analysis
• Produce reports using the BI tools
• Support general day to day MIS activities

Job Requirements

• You will need to have minimum of 1 year of relevant experience
• Knowledge of SQL & Excel Is a MUST requirement
• Knowledge in Crystal reports/Qlik View/Excel VBA/ Tableau is an advantage.
• Experience with Navision is advantage.
• Skills in Microsoft office like Word, PowerPoint and Excel is essential.
• Hands-on experience in ETL

Interested applicants, please press "APPLY NOW" or email your resume to [email protected]

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

Job Details

• Full-time position with comprehensive benefits (Annual leave, medical benefits, variable bonuses)
• Monday to Friday 8.30 am-5.30 pm
• Located in the East area;
• Proficiency in Business reporting is a must-have, Data Crunching with expertise in SQL, Power BI, Microsoft Excel (including Pivot tables and V lookup), Tableau, Python.

Job Responsibilities:

• Develop and manage data warehousing and dashboards for Sales, Procurement, Inventory, Warehouse, AR, AP, and GL modules.
• Lead and execute BI projects, ensuring timely Go Live and seamless integration.
• Utilize Microsoft SQL Server Integration Services (SSIS) for efficient data warehousing and reporting.
• Strategize and plan the BI roadmap to support smooth organizational operations.
• Conduct regular reviews of BI projects, providing progress updates to management.
• Maintain BI servers and data marts to ensure optimal performance and reliability.
• Collaborate with stakeholders, manage vendors, and prioritize projects for high-quality deliverables and maximum ROI.
• Implement information security policies across IT functions and address any identified gaps.
• Foster a high-performance culture within the technology services team, optimizing resource allocation and conducting performance appraisals.
• Ensure solutions are thoroughly tested, meet specifications, and adhere to timelines from request to deployment.
• Lead IT management activities, including Application Management, Project Management, and Vendor Management.
• Oversee all projects, ensuring adherence to management principles and effective risk management.

Requirements:

• A hands-on role with at least 5 years of experience in a similar position, with broad functional expertise, preferably in the retail industry, and technical expertise in BI Tools and all facets of IT management and technology trends.
• Working knowledge of business process design and conceptualization skills are essential.
• Must know MS SQL/SSIS, and knowledge of Crystal reports/Qlik View/Excel VBA/Python is an advantage.
• Experience with Navision is an advantage.
• Essential skills in Microsoft Office, including Word, PowerPoint, and Excel.
• Excellent verbal and communication skills and the ability to translate complex technical issues into plain sentences for customers and stakeholders.
• Strong relationship builder who develops and maintains relationships to help attain targets, shares information across teams, business lines, and geographies.
• Good analytical skills and the ability to investigate the source of a problem across several different systems if required.
• Comfortable working in a fast-paced, customer-focused organization undergoing change.

Interested applicants, please send your resume

to [email protected] or press "APPLY NOW"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

Lead APAC strategy to drive recruitment & retention

• Co-build with the market a strong CRM omnichannel strategy to drive repurchase and loyalty, and develop a year round CRM action plan aligning with our APAC priorities
• Work with markets to animate campaigns, support CRM activities and/or mechanics to target relevant customers groups (Club Clarins, VIPs, prospects, Make up vs Skincare…).
• Oversee and develop the Loyalty strategy (Club Clarins Program) together with Global and countries, support countries in the evolution and animation of their Club Clarins Program (Tiers, brand identity, Member’s day) & Loyalty Engine
• Drive cross-product segments/categories link-selling and penetration through best practice sharing focusing on key product campaigns and customer segments
• Propose operations & mechanisms to increase contractibility (mobile and email opt-in in markets) and improve main KPIs : decrease churn rate & Increase New Customer Repeat rate
• Develop and implement the CRM loyalty program, membership campaigns and marketing automation rules to achieve customer retention and loyalty KPIs
• Oversee the setup and implementation of triggers campaigns, including recommending the target audiences for campaigns based on briefs submitted by markets

Drive Analysis & insights related to the customer

• Utilize CRM & CX data to generate insights, track KPIs and drive actionable recommendations and strategy to improve customer interaction and retention.
• Support marketing teams to understand Customer behaviour (retention, cross sell, link sell…) for specific product launches or campaigns.
• Support other transversal teams (Retail, E-commerce) for deep dive into customer profiling (Mega campaign, new store…)
• Continuously track key performance metrics of customer database and measure the impact of CRM initiatives, to evaluate effectiveness as well as for reporting to key stakeholders.
• Analyze customer purchase patterns, migration of customers, and recruitment of new customers per channel and retention of existing customers to support APAC main CRM KPIs
• Advise and challenge markets to develop strong customer knowledge within CRM teams
• Generate insightful reports, post-campaign analysis to optimize the strategy and its implementation
• Performs Consumer Journey Mapping and analyzes business touch-points in order to increase the business’s commercial opportunities

Drive Clientelling strategy, approaches and manage customer development and acquisition initiatives in close collaboration with Retail & training teams

• Creation and execution of regional Clientelling strategy, plan and tools based on global strategy and local needs
• Champion in-market understanding, adaptation, and roll-out of new/existing tools, data, training, and programs across retail stores and remote selling
• Deliver the development and management of strategies for attracting new clients.
• Drive client development, lifecycle planning and new Clientelling tactics to grow business from existing clients
• Strong collaboration with Marketing, Retail & Training team to create synergies and workflows focused on customer centricity
• Provide data-driven insights into customer behavior to inform business strategies, including analysis by profile, segment, and product line
• Setting up of CRM benchmarks and then regular monitoring of loyalty and customer metrics.
• Support other teams (CX, EC, marketing) in leveraging the Clientelling tool
• Propose evolutions & recommendations to constantly improve the outreach and the features of the tool

Drive Customer Experience strategy

• Define in line with Global the APAC customer care guidelines & strategy
• Support the implementation of AI chatbot, Line, Kakao, and other global tools across APAC Customer Experience teams
• Analyse and share internally (local & global) Customer Care KPIs, NPS and SLAs
• Recommend APAC customer voice strategy & evolutions by listening to voice call records, customer verbatim/reviews from NPS/CSAT
• Analyse and recommend actions/evolution to enhance the consumer experience on Clarins.com based on customer care insights

Oversee APAC market’s CRM platforms & tools

• Support APAC project team and Global teams to implement CRM projects (Clientelling, customer care) that align with local market needs
• Be a key partner for the successful installation / roll-out of the new & best in class tools in APAC
• Ensure the relevancy and effectiveness of local CRM tools in managing customer data, segmentation and targeted campaigns taking into consideration local specificities
• Ensure compliance and security with data protection and safeguard customer data and will also stay with industry trends, emerging technologies and local channels and specificities
• Master all key CRM tools from a business user point of view (Loyalty, Clientelling, Campaign management…)

Lead and animate APAC’s local CRM & CX teams

• Be the regional center of excellence for CRM, data analytics and CX and the champion of consumer intimacy in the region
• Work closely with transversal teams (CRM, Marketing, Retail, EC) and stores to always ensure a deep understanding of the consumer
• Collaborate with Global teams (HQ in France) to represent APAC needs and local specificities and ensure global tools and strategies are always up to date
• Train and animate APAC markets, guide them on CRM practices and tools and techniques to maximize efficiency and productivity

Other responsibilities may be added to the above, which are consistent with the title Senior Manager - CRM, CX & Consumer Data, Asia Pacific

YOU HAVE:

• Preferably Business Degree, focus on CRM/Customer Experience/Business management/Marketing
• 10 years of experience in B-to-C CRM, analytics & Digital (both on and offline), preferably retail industry
• Strong presentation skills with excellent written and verbal communication skills
• Customer-focused, results-oriented and passionate about customer engagement
• Strong interest in understanding consumer insights and behaviour, with an eye for detail and a broad sense of perspective
• Expertise in CRM lifecycle planning, and experience in Loyalty program management
• Good proficiency in Marketing Automation (Adobe Campaign preferred)
• Knowledge of data visualisation tools (Qlik Sense or Tableau)
• Good with numbers, have strong analytical skills and problem-solving capabilities
• Digitally-minded with an awareness of online trends and innovations
• Ability to communicate clearly and create good relations with others
• Strong collaboration and influence skills, being open minded and adaptable, eager to embrace new challenges

WE HAVE:

• Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands
• Unique products and innovative services
• A commitment to Social & Environmental Responsibility embedded in our raison d'être
• A caring and inclusive corporate culture
• Development and training opportunities
• Attractive compensation and benefits
• A flexible work environment, with up to 2 days of remote working per week

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.