Are you the Senior Account Manager we're looking for? Master of account management, and ready to bring dynamic leadership to navigate challenges, influence stakeholders, and drive unparalleled sales success?
Thredd is looking for a Senior Account manager to join us in our Singapore office! You will have previous account management experience, a solid understanding of payment processing, and knowledge of the complexities within the Tech and Payment landscape.
Embrace the role with exceptional organizational finesse, a self-driven attitude, and an unwavering focus on sales. Showcase your ability to navigate challenging situations and wield influence across both internal operations and external stakeholders.
Thredd is the trusted next-gen payments processing partner for innovators looking to modernise the way consumers and businesses pay for goods, services, and move money worldwide. Cross-departmental collaboration is key in this role, channelling feedback to elevate both product and management teams for an unparalleled customer experience. Be at the forefront of innovation by proactively tracking industry trends, driving process improvements, and engaging directly with clients on a daily basis.
If you are ready for a new and exciting challenge – apply today and help us weave payments magic!
What you’ll do
• Build and maintain trusted relationships with internal and external stakeholders, to ensure client satisfaction, adoption, and retention.
• Serve as the internal advocate for the client, adeptly managing client’s expectations while striking a balance between Thredd’s desired outcome and the client’s needs.
• Drive revenue and margin growth, aiming to meet individual sales quotas through identifying cross-sell and upsell opportunities.
• Conduct QBRs to keep client informed about platform enhancements, product, and service developments and identify potential opportunities.
• Gain a comprehensive understanding of clients’ product and geographical roadmap and collaborate with Thredd’s Solutions Design Consultants to expand the client’s proposition.
• Serve as the central contact for addressing clients’ commercial requirements.
• Understand and execute existing team processes to achieve high performance, including Account Development Plans, pipeline management, deal qualification, re-porting, and measurement.
• Collaborate effectively with the Customer Care team, who manage the client’s operational relationship with Thredd, enabling the team to manage responses and drive resolutions, while simultaneously maintaining oversight of all operational queries and issues raised.
• Support Thredd’s Credit Controller to ensure that your portfolio of clients remain current and any billing issues that do arise are dealt with swiftly.
• Provide support to the Marketing team by promoting participation in case studies, PR activities and Industry lead events.
• Collaborate with the Implementations team as client’s go-live and require support implementing additional products.
• Stay informed and up to date on the ever-changing payments sector through proactive reading and research, sharing insights with the AM team.
What you’ll need
• Drive revenue and meet sales targets with a sales-oriented mindset.
• Exhibit strong interpersonal skills, showcasing effective collaboration with colleagues
• Demonstrated proficiency in effectively managing competing priorities, showcasing the ability to prioritise workloads and consistently deliver satisfactory results
• Displaying a depth of acquired knowledge and its strategic application in specific situations
• Fluent in both Mandarin and English as to handle our China stakeholder
• Previous experience in mentoring and leading team members
• Demonstrate excellent verbal and written communication, along with adept presentation skills
• Proficient in Microsoft Office (Word, PowerPoint, Excel)
• Take initiative and approach problem-solving with critical thinking
• Possess effective time management and organizational abilities
• Maintain composure in stressful situations
• Pay meticulous attention to detail and uphold accuracy
• Quickly comprehend and adapt to new concepts with proficiency
A bit about us….
We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. Thredd is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.
Other
This role is a hybrid role with 50% of the time in the Singapore office.
Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law.
Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.
