The Regional Strategic Planning (“RSP”) team leads the development, planning and execution of strategic initiatives and new business ventures for Eastspring Investments. RSP works closely with the executive management members (“EMC”) and builds strong partnerships with all major functions and senior leaders in local business units (“LBUs”) within the organisation to drive strategic planning, projects coordination and strategic-related agenda.

KEY ACCOUNTABILITIES

• Initiate / manage / lead detailed analysis (including feasibility studies, opportunity assessment, business review and business planning) to support the development of regional / market-specific strategies that align with the broader organisational strategy.
• Coordinate the execution of strategic initiatives including market expansion, joint ventures, new partnerships, mergers and acquisitions.
• Support regional strategic planning including drafting of board and management materials on strategy / project update, business reviews and organisational business performance scorecards.
• Monitor and provide timely updates on latest market developments and competitive landscape including market trends, corporate transactions (e.g., M&A, strategic partnerships) and competitors’ quarterly business performance results.

EXPERIENCE / QUALIFICATIONS

• University graduate with specialisation in Finance, Accountancy or any Business disciplines. Graduates from other disciplines will be considered if they have the relevant industry experience. MBA / CFA is a plus.
• 5-7 years’ of asset management related domain experience.
• Prior experience in Big-4 advisory services, management consulting or in-house corporate strategy preferred.

KNOWLEDGE AND SKILLS

• Strong strategic and analytical skills. Able to independently conduct detailed market, competitive, financial analysis and synthesise key insights for senior management. Financial modelling experience is a plus.
• Hands-on experience in planning, coordinating and managing cross-functional projects. Able to coordinate among various stakeholders and drive project progress.
• Excellent written and oral communication skills in English and Mandarin. Able to convey clear information and recommendations to senior stakeholders.
• Self-motivated and possesses high level of confidence in interacting with senior management.
• Willing to travel, if required.

Roles & Responsibilities

• Provide management over a portfolio of clients to ensure required filings and submissions to be done by stipulated timeline
• Achieve team and individual budgets, business plans and performance objectives
• Scheduling, Monitor, control, coach, train and develop team members including reviewing of tax computations, GST computations, accounting treatment and preparation of unaudited financial statements in compliance with relevant governing law
• Work with external auditors, resolving any accounting or tax related issues for portfolio of clients
• Prepare and filing XBRL financial statements on behalf of Clients
• Perform other ad-hoc duties as assigned

Requirements

• Recognized Degree in Accountancy or equivalent professional qualification (ACCA, CPA, CA etc.)
• At least 5 years relevant experience with a senior role experience
• Analytical with good inter-personal skills and enjoys challenges
• Good understanding of corporate governance, regulatory compliance and accounting principles
• Proficient in Microsoft Excel (including VLookup and Pivot Table) advantageous
• Proficient in XBRL (eXtensible Business Reporting Language) advantageous

Benefits

• Medical & Dental benefits upon confirmation
• Increased annual leave entitlements and birthday leave
• Birthday Leaves
• Long service award and cash incentive
• Annual salary review & performance bonus
• Company reward incentives
• Quarterly employee engagement activities
• Free snacks and drinks
• Free monthly company arranged lunch & drinks
• Corporate Individual Mobile Scheme Plans

Training & Development

Salling Search is recruiting a Finance Manager for an international industrial products manufacturer/commodity trading company.

Key Responsibilities

• Oversee the end-to-end accounts payable process, ensuring strict compliance with company policies and regulatory standards.
• Provide strategic oversight for reconciling shipping liabilities and outstanding obligations. Collaborate with chartering and operations teams to resolve discrepancies and enhance expense tracking systems.
• Establish robust controls and reporting mechanisms to ensure audit readiness and streamlined vendor management.
• Direct the invoicing lifecycle, ensuring accuracy, timeliness, and alignment with sales agreements.
• Lead the corporate credit card program, ensuring alignment with financial policies and fostering a culture of compliance and accountability.
• Take ownership of daily cash management, ensuring sufficient liquidity for operational needs and aligning with strategic cash flow goals.
• Manage electronic payment workflows, implementing advanced controls to minimize risk and maximize efficiency.
• Develop and maintain a dynamic cash flow forecasting model, providing actionable insights to senior leadership.
• Lead the preparation of accurate and insightful monthly financial statements, with a focus on profit and loss analysis.
• Oversee the comprehensive management of fixed assets, ensuring accurate tracking, valuation, and depreciation schedules.
• Partner with the CFO in the preparation of annual budgets and forecasts, integrating financial data into actionable strategies.

Requirements

• Minimum 8-12 years of progressive experience in accounting and financial management.
• Bachelor’s degree in Accounting, Finance; CA, CPA, or ACCA
• A Master's degree in Accounting, Finance, or Business Administration (MBA) is highly preferred.
• Chartered Accountant (CA) designation is required.
• CPA, ACCA, or equivalent international certifications are a strong advantage.
• Proven track record of driving process improvements, managing tax compliance, and supporting strategic decision-making.
• Experience in SMEs or dynamic, growth-focused environments is preferred.
• Mastery in Quickbooks is preferred.
• Proficiency in advanced accounting technologies.
• Highly motivated self-starter with a relentless drive for excellence and a strong passion for continuous improvement, consistently seeking opportunities to enhance processes, deliver superior results, and contribute meaningfully to the organization’s growth.

Job Description:

• Play a key role in capital raising, determining appropriate investment strategies and generating investment ideas for the portfolio.
• Responsible for establishing funds which are more Fixed income related.
• Keep abreast of market trends and risks that could affect the fund performance. Implement effective daily operational controls and processes for managing of the fund.
• Present investment ideas and report the performance of the portfolio to the investment committee and work closely with risk and compliance teams to ensure all policies and regulatory requirements are complied with.
• The role is based in Singapore.

Requirements:

• A master degree with an emphasis in Finance and Economics or an equivalent advanced degree preferred
• CFA, FRM and/or CAIA designations are highly desirable
• At least 5 years of Fixed Income portfolio management experience
• Outstanding commercial acumen, presentation, verbal, and strong written skills in English and Chinese as you will be required to liaise with Chinese speaking clients
• Outstanding influencing and interpersonal skills can communicate effectively with multi-functional/ cross-regional teams and with senior management; Ability to exercise independent judgement and discretion.
• Result oriented, dedicated, hardworking and can work on own initiative whilst also working collaboratively and deliver on time with a high level of integrity, sense of urgency, attention to detail and quality standards

Job Description

This SEA-RHQ Digital Manager will be responsible for overseeing the information technology operations within ASEAN and India. This role involves managing IT infrastructure, ensuring the security of systems, and providing strategic direction for technology initiatives. The Digital Manager will work closely with various departments to align IT strategies with business goals, enhance operational efficiency, and support the needs of subsidiaries.

Job Requirements

Policy Sharing and Updates:

• Communicate and disseminate the Company’s IT policies and rules to all target subsidiaries.
• Regularly review and update IT policies to ensure they reflect current best practices and compliance requirements.
• Global IT governance implementation.
• Support the Company in implementing global IT governance frameworks and measures.
• Collaborate with key stakeholders to ensure adherence to governance standards across all subsidiaries.

IT Solution Support:

• Assist target subsidiaries in the selection, development, and implementation of IT solutions that meet business needs.
• Provide guidance on best practices for IT operations and ensure alignment with the Company’s overall IT strategy.
• Assist in identifying potential solutions for any IT-related challenges and weaknesses experienced by the target subsidiaries.

Risk Management:

• Identify and assess potential risks related to IT operations and governance, and develop strategies to mitigate these risks.
• Ensure compliance with relevant regulations and internal policies.

Documentation and Reporting:

• Maintain accurate records of policy updates, governance measures, and IT solution implementations.
• Prepare regular report for management on the status of IT policy adherence and governance effectiveness across subsidiaries.

• Assisting Project Lead for on-time delivery, within budget and to the required quality standard
• Assisting the Project Lead for resourcing effectively and managing client stakeholder relationships within the wider team and affiliated teams/groups
• Functional role as process management lead to focus on the delivery of procurement RFP packages, analyze and present the delivery of work, which will require working with other consultants
• Fulfill the core Project Management responsibilities, including but not limited to:
• Maintain and quality assurance on project documentation
• Sending invite of agendas for every regular or ad-hoc meeting setup
• Assisting the Project Lead with risk management of reporting
• Monitoring and reporting progress and communicating clearly with both clients and key stakeholders
• Working with main vendors and sub-vendors
• Assisting the Project Lead to work and communicate directly with client for all projects deliverable
• Liaise and manage the co-ordination of the partners and working groups engaged in project work (third part suppliers, client internal stakeholders, partners, etc.) and ensure the smooth running of projects
• Adhere to the process guidelines set out b the department to manage all projects and responsibilities within the team
• Work with the Operations Lead, Business Lead & Project Lead to continuously improve the way we work, from beginning to end, thorough documentation, processes and industry-leading best practices
• Proactively identify risks and develop and communicate solutions to contingency plans and manage accordingly
• Manage change control and escalating issues to the Project Lead where necessary
• Provide regular status reports to the Project and/or Operation Lead
• Ensure that each step of the project is on-time and within budget as per project execution plan

Required Qualification, Skills and Attributes:

• Requires a bachelor’s degree in engineering, Construction, Architecture or related field. An advanced degree in Business/Finance/Construction Management or related field is strongly preferred.
• At least 04 years project and construction management experiences in the direct management of real estate projects of varying sizes, complexities and across multiple markets (retail, residential, commercial, industrial etc).
• Strong presentation and interpersonal skills, seeks to develop strong client relationships.
• Excellent customer service and analytical skills are necessary as is an attention to detail personality.
• Proficient in the various project delivery models (DBB, DB, GMP, CM, MC etc.) and be confident enough to deploy them on any given project where the pro’s and con’s warrant such an approach.

Responsibilities:

1. Develop and maintain client relationships, understand client needs, and provide personalized financial planning and solutions.
2. Analyze market dynamics, recommend suitable financial products and services to clients, and achieve sales targets.
3. Assist clients in understanding the characteristics of financial products and investment risks, and provide professional investment advice.
4. Establish and maintain good client relationships to improve client satisfaction and loyalty.

Requirements:

1. Bachelor's degree or above in finance, economics, management, or related fields preferred.
2. Experience in state-owned enterprises is preferred, with familiarity with state-owned enterprise culture and business processes.
3. Strong communication skills, sales techniques, and service awareness to provide clients with professional advice and solutions.
4. Strong learning ability and adaptability to quickly understand financial product knowledge and market dynamics.
5. Team spirit and a positive work attitude, able to withstand a certain level of work pressure.

Benefits:

1. The company provides a comprehensive training system and promotion mechanism, offering employees excellent career development opportunities.
2. Competitive compensation and benefits, including base salary, commission, and bonuses.
3. Rich employee benefits and team activities to create a harmonious and warm working atmosphere.
4. Passionate and experienced sales professionals are welcomed to join us in shaping a brighter future together! Interested candidates, please contact us via WhatsApp at 82628788. We will promptly get in touch with you to arrange an interview.

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Assist the Section Head to supervise the front of the house and Club lounge operations.
• In the absence of higher management to make decisions regarding operational problems
• Coordinate and work closely with all departments regarding daily requirements in the Front Office operations.
• Ensure VIP/ Wedding rooms are ready before guests’ arrival.
• Ensure all traces are checked and resolved.
• Ensure the Airlines crews’ keycard is in order.
• To monitor for Travel Agent group arrival
• Ensure all check-in and out procedures are followed.
• Update team members with the latest information.
• Ensure all registration cards are accurate and filled up.
• Always maintain the best relations between management and guests.
• Ensure guests are always given prompt and efficient services by the team.
• Handle all guest complaints professionally, satisfying their needs and safeguarding the Hotel’s interest.
• Ensure all arrival and departure VIPs and Suite guests are taken care of such as rooms are ready with amenities and card, receive and escort guest to room.
• Monitor closely guest’s room folio high balance daily to prevent losses by the Hotel.
• Ensure proper records are maintained and valuable secured in the Front Office Safe Deposit Box
• Responsible for the setting up and updating of the Duty Manager’s Log Entry, Comm Entry and to report all unusual events to the higher management.
• Responsible for all emergency procedures and coordinate closely with the Security Department
• Responsible for all Master Keys and Emergency Key which are strictly for their use only pertaining to operation requirements.
• Liaise with the IT Department on any faults of the system at times of emergency.
• Ensure strict control of the operations of the computer systems and peripherals.
• To perform any other duties that may be assigned by the Management.

Main responsibilities and tasks

1. Planning and determine the branch's business strategy in line with the Bank's goals and policies.

2. Oversee the opening all types of corporate accounts and services

3. Supervise the operation of credit transactions and consider loans within the credit limit set by the bank, including monitoring the use of the credit limit and managing the customer's portfolio to be in accordance with the loan contract and managing controls to be in accordance with the Bank's objectives and policies

4. Daily cash management, managing the branch's liquidity, including overseeing the analysis and planning of investments in financial instruments.

5. Supervise the operation of import-export transactions, including a letter of guarantee and preparation of foreign business reports

6. Taking care of account coordination with the relevant accounting departments, including calculation of capital funds and expenses related to social welfare of local employees.

7. Building good relationships with existing customers. Exploring new customers for potential business opportunities in expanding the bank's business

8. Supervise the operations of the branch in accordance with the Bank's operating regulations and the regulations of the country, eg MAS.

9. Taking care of accounting, preparing contracts, reports, including coordination with the relevant accounting departments as well as computing taxes in order to submit various tax items within the specified period.

10. Managing risks within the branch being the Risk Owner together with the Head of other units (Risk Manager) in accordance with the bank's Risk Management Policy.

• Improve efficiency and increase profits while managing the overall operations of a company or division.
• Duties include managing staff, overseeing the budget, employing marketing strategies, and many other facets of the business.
• Often report to higher-level managers or executives and supervise lower-level managers.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Responsibilities:

1.Manage the entire process of immigration projects, including project initiation, progress tracking, document review, and final delivery, ensuring timely and efficient project completion.
2.Draft, review, and optimize immigration application documents and related materials, ensuring all paperwork complies with immigration authorities' requirements and meets client needs.
3.Stay updated on global immigration policy changes, collect and organize relevant information, and regularly update the team’s knowledge base to provide clients with the latest policy interpretations and recommendations.
4.Maintain close communication with clients, addressing their concerns during the immigration process, delivering high-quality consulting services, maintaining client relationships, and improving satisfaction levels.
5.Coordinate with the documentation team, sales team, and external partners to facilitate the smooth progression of immigration projects; provide training to team members on documentation skills and policy knowledge.
6.Ensure that all submitted materials and project operations comply with relevant laws and regulations, minimizing risks and improving success rates.


Requirements:

1.Bachelor's degree or above, with a preference for majors in Law, International Relations, Public Policy, or related fields.
2.At least 3 years of experience in the immigration industry, with prior experience in documentation or project management preferred.
3.Familiarity with various immigration programs (e.g., investment immigration, skilled migration, family reunification) and their procedures and policy requirements.
4.Strong proficiency in both written and spoken Chinese and English, with the ability to draft and review bilingual documents.
5.Excellent communication and coordination skills, with the ability to efficiently manage client relationships and project teams.
6.Detail-oriented, strong logical thinking, and capable of handling multiple tasks under pressure while ensuring high-quality delivery.

Job Description

• Perform settlements of Treasury products including Money Market, FX, IRS
• Perform settlements of fixed income products including MAS Bill, US treasury, etc.
• Co-ordinate and provide effective back-office support to Treasury
• Daily cash management of Nostro Accounts incl. Euroclear
• Prepare SWIFT’s outgoing messages, confirmations and payments
• Check and response to incoming messages related treasury and fixed income
• Ensure all trades and transactions are processed accurately and timely and in compliance with set procedures, controls and guidelines

Requirements

• Diploma/Degree in Business, Finance or Accountancy
• Proficient in Microsoft Office applications: MS Word and MS Excel
• Knowledge on Euroclear process and Swift message type
• Able to work independently with minimal supervision and meet deadlines
• Excellent interpersonal skills, problem solving skills and a team player
• Meticulous and detailed oriented

We are hiring for a highly driven and motivated Manager, Internal Communications (APAC) position based in Singapore. The successful candidate will work in the regional Internal Communications team reporting to the Chief of Human Resources, and support local in-market teams to deliver internal communications strategies. 

What will be your mission?

• Working with the regional internal communications team, develop innovative internal communications campaigns, clear narratives, and programmes to engage organisation’s employee base, with a focus on the foodpanda brand and APAC region
• Develop editorial content and work closely with regional and business teams to ensure appropriate messaging
• Build stakeholder relationships across departments and regions to establish relevant messaging and tactics for each campaign and provide internal communications counsel for internal stakeholders
• Lead and support with hybrid event set-up and execution (e.g. Town Halls) to make sure we reach out to all teams
• Support internal communication from the management team through various channels 
• Build a robust community of internal ambassadors to help build a strong engagement
• Measure results of internal communications efficacy and report in a timely fashion
• Manage and support issues management, when necessary
• Work closely with PA & PR teams to make sure there is cohesion between internal and external communication narratives
• Develop and maintain internal communications Standard Operating Procedures, such as internal comms calendars and distribution lists​​​​​

Rakuten Asia Pte. Ltd., located in the heart of Singapore's Central Business District, serves as the Asia Regional headquarters for Rakuten. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia encompasses various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, Rakuten Asia is enhancing Rakuten Group's core competencies to lead in an increasingly digitalized world.

We are seeking a highly skilled and experienced Senior Product Manager to design, develop, and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. The Product Manager will serve as the central resource, coordinating with design, process, manufacturing, test, quality, and marketing teams as the product(s) move to production and distribution. This role involves active participation throughout all stages of a product’s lifecycle, including modifications, upgrades, and maintenance of the product or product line.

• Collaboration & Interaction: Creates formal networks involving coordination among groups. Focuses on providing thought leadership and works on broader organization projects, which requires understanding of wider business. Requires conveying advanced information and persuading several diverse stakeholders/audiences. Recognized internally as a subject matter expert. May direct the activities of others.
• Complexity & Problem Solving: Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Requires conceptual thinking to understand advanced issues and implications. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. Accountable for results, which may impact the entire function.
• Knowledge & Application: Applies broad expertise and knowledge in highly specialized fields or several related disciplines. Leads and contributes to development of company objectives and principles to achieve goals in creative and effective ways.

Preferred Qualifications:

• Requires a minimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience. Barriers to entry may require committee review.

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief or age.

The ideal candidate will be focused on delivering measurable results, possess a comprehensive understanding of digital marketing strategies, demonstrate strong business acumen, and exhibit a proven track record of driving sustainable business growth.

Responsibilities

• Plan, implement and manage online and offline marketing strategies to enhance the company’s position in the market
• Ensure effective updates and relevancy on the website, social media platforms and all marketing-related materials
• Manage the development and execution of marketing content and campaigns
• Monitor and conduct desktop market/competitor research and analysis and develop reports on competitor activity
• Effectively update, conduct video or photo shoots, create, design and post content for our company’s official social media platforms
• Promote content on social media and monitor engagement (for example, Likes, Shares and Comments) and ensure timely responses to social media comments
• Effectively update content on the company’s website
• Work closely with internal and external stakeholders
• To provide professional consulting services to prospective students and parents planning to study in Singapore, and assist them in their education options at Singapore schools, to the point of enrolment.
• To act as the key liaison personnel for respective school partners assigned, ensuring the team is up to date on any progress or updates pertaining to the institutions.
• To ensure targets or KPIs set are achieved or exceeded.
• Supporting the internal team in any other ad-hoc activities/tasks as and when required.

Requirements

• Diploma /Degree in Sales/Marketing or related field.
• Minimum 1 year experience in marketing / digital marketing or related fields
• Meticulous with a creative flair
• Strong organisational and time management skills
• Good interpersonal and communication skills
• Responsible, proactive and able to work autonomously in a fast-paced environment
• Able to start work on short notice would be preferred

Job Requirements :

• In charge of petrochemical product sales and marketing, with an emphasis on cultivating and growing important clientele while also pursuing new business prospects.
• Creating market reports and analyses, as well as presenting to suppliers and customers.
• Business justification, financial situation analysis, and firm strategy analysis are all necessary when applying credit lines to risk management.
• To ensure compliance, credit approval requirements and credit lines are monitored. In order to ensure that every business activity is compliant, loan lines and credit approval standards are monitored.

Requirements

• Bachelor's Degree in any field.
• 7 to 10 years of relevant working experience is preferred.
• Driven, self-motivated and positive with good learning mindset.
• Excellent analytical, problem-solving, negotiation and communication skills.
• Excellent interpersonal skills with the ability to establish working relationships with internal and external stakeholders.
• Demonstrate strong ability to work independently as well as in a team.
• Entertainment and traveling required.

Submit your resume in MS Word format to [email protected]

EA Licence No 18C9228 | Registration No. R1108261 (Tan Li Tze)

Please note that only shortlisted candidates will be notified.

Responsibilities:

1. Recruitment and Talent Acquisition

• Lead end-to-end recruitment processes, including sourcing, screening, and hiring for mid to senior-level positions.
• Develop and implement innovative talent acquisition strategies to attract high-quality candidates.
• Oversee onboarding activities, ensuring smooth transitions for new hires through structured programs and documentation.
• Regularly update and maintain detailed job descriptions, organizational charts, and recruitment metrics.

2. Employee Relations and Engagement

• Serve as a trusted advisor for resolving complex employee issues, ensuring fair and timely resolutions.
• Design and execute employee engagement initiatives, such as surveys, recognition programs, and team-building activities.
• Promote a positive work environment by mediating conflicts and fostering open communication across all levels.

3. HR Operations and Administration

• Oversee the accuracy and integrity of employee data in HR systems and ensure compliance with company policies.
• Manage payroll processes and employee benefits administration to ensure accuracy and timeliness.
• Prepare and analyze workforce reports, including attendance, leave management, and HR metrics.
• Safeguard the confidentiality of personnel files and HR-related documentation.

4. Performance Management and Employee Development

• Drive the performance appraisal process, providing guidance to managers and employees on goal setting and feedback.
• Collaborate with department heads to design and implement training and development programs that address skill gaps.
• Monitor probationary periods, manage contract renewals, and support performance improvement initiatives.

5. Compliance and Policy Management

• Ensure adherence to local labor laws, regulatory requirements, and industry best practices.
• Develop, review, and communicate HR policies, employee handbooks, and standard operating procedures.
• Conduct periodic audits of HR documents and systems to ensure compliance and recommend improvements.

6. Strategic HR Partnership

• Collaborate with the HR Director to develop and implement HR strategies aligned with organizational objectives.
• Utilize workforce analytics to provide insights and actionable recommendations to leadership.
• Support organizational change management efforts to ensure smooth transitions during business transformations.

7. Program and Event Management

• Plan and manage HR programs, including wellness initiatives, training sessions, and employee engagement events.
• Coordinate company-wide announcements, onboarding sessions, and other HR-driven activities.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• A minimum of 5 years of progressive HR experience, including at least 2 years in a supervisory or assistant managerial capacity.
• Proficient in HR software and systems, with strong analytical and problem-solving skills.
• In-depth knowledge of local labor laws, compliance standards, and HR best practices.
• Exceptional organizational and multitasking abilities, with a high level of attention to detail.
• Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels.
• Proven ability to handle sensitive and confidential information with integrity and discretion.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Digify is a cloud-based document security and data room software that allows customers to control, protect and track important documents after sharing them. Companies use Digify to protect confidential information for fundraising and due diligence, secure intellectual property, and protect sensitive communications.

Digify is used in 138 countries today. We have more than 600,000 users worldwide.

THE ROLE

As a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on accelerating time-to-value, enhancing customer engagement, building long-term relationships, and strengthening the customers retention. Managing a wide range portfolio of accounts, you will work closely with your team lead, key stakeholders, and cross-functional departments to refine and optimize customer success processes, ensuring a seamless and impactful customer experience.

WHAT YOU WILL BE DOING

Serve as the primary contact for onboarding, training, and ongoing support to ensure seamless adoption of Digify's platform.

• Increase customer satisfaction and retention by building strong, long-term client relationships.
• Conduct regular check-ins to improve product usage and address customer issues promptly.
• Collaborate with customers on renewals, account expansions, and retention strategies.
• Act as the voice of the customer, providing actionable feedback to Product, Sales, and Marketing teams to enhance offerings.
• Monitor and report key success metrics, including NPS and product engagement, to identify trends and opportunities.
• Troubleshoot technical issues in partnership with the Engineering and Development teams.
• Facilitate customer advocacy by encouraging online reviews and participation in referral programs.
• Proactively manage a book of business, tracking account health and mitigating retention risks.
• Collaborate cross-functionally to optimize processes and implement solutions for customer success.
• Support system configuration and onboarding processes tailored to customer requirements.

• Minimum 2 years of experience as a Customer Success Manager, preferably in a fast-paced, B2B environment or related industries.
• Proven experience in customer success or account management within a B2B SaaS or software company.
• Exceptional interpersonal and communication skills to engage and build rapport with key stakeholders, ensuring mutual success and satisfaction.
• Proactive attitude and mentality in identifying opportunities to expand customer accounts by understanding their evolving needs and aligning them with our solutions.
• Strong ability to simplify complex technical concepts and communicate them effectively to non-technical customers.
• Willingness to learn and develop basic technical skills to confidently discuss technical topics with clients.
• Demonstrated success in renewals, upselling, and account expansion strategies.
• Exceptional written and verbal communication skills, with a focus on clarity and professionalism.
• Meticulous attention to detail and a high degree of accuracy in all deliverables.
• A driven, self-motivated, and enthusiastic mindset, paired with empathy, patience, and trustworthiness.
• Familiarity with Intercom, Chargebee, NPS tools, or similar platforms is an added advantage.

Get to Know the Team:

We are looking for a Compliance Officer to join our Grab Direct General Insurer team based in Singapore. Our team focuses on ensuring that we uphold the highest standards of compliance, aligning with regulatory requirements and fostering a culture of integrity within our organization.

Get to Know the Role:

As a Compliance Officer, you will play a central role in maintaining our compliance framework. You'll be responsible for developing and implementing policies that adhere to regulations and industry standards while staying updated on any changes that may affect our business.

You will report to the Associate General Counsel, GrabFin.

This role will be onsite at Grab Office.

The Critical Tasks You will Perform:

• You will develop, implement, and maintain compliance policies and procedures that align with regulatory requirements and best industry practices.
• You will monitor and assess the company's adherence to relevant laws and regulations including the Insurance Act, Anti-Money Laundering (AML) regulations, and data protection laws.
• You will conduct regular compliance audits and risk assessments to identify potential compliance issues and recommend corrective measures.
• You will provide training and guidance to employees on compliance matters to ensure awareness and understanding of responsibilities.
• You will liaise with regulatory authorities and respond promptly to inquiries, ensuring timely submission of reports and required documentation.
• You will investigate compliance breaches and recommend appropriate disciplinary actions or remedial measures.
• You will stay updated on regulatory changes and industry trends, advising management on potential impacts.
• You will collaborate with departments such as risk management and internal audit to maintain a cohesive approach to compliance.
• You will prepare and present compliance reports to senior management and the board of directors.

Job Highlights

• Our Values: Passion, Community, Integrity
• Ranked as Top Accounting Firm
• Nominated by HRM s Employer of Choice

Job Description for Accounting Technical Manager

The Accounting Technical Manager will support the Head of Quality Management and Senior Technical Manager in ensuring compliance with applicable pronouncements, including Singapore Standards on Auditing (SSA), Singapore Financial Reporting Standards (SFRS), the Code of Professional Conduct and Ethics for Public Accountants and Accounting Entities (ACRA Code), Singapore Standards on Quality Management (SSQM), their international equivalents, corporate regulations, and firm-wide policies and PKF Network compliance requirements.

Candidates for this role will be supporting the firm’s technical department in achieving the following outcomes:

• Planning and conducting risk assessments and quality control reviews on engagements, to ensure compliance with the above Pronouncements.
• Establishing the policies and procedures within the firm to ensure compliance with the above Pronouncements.
• Implementing and monitoring the Firm’s internal quality control program (firm-level controls and detailed file reviews) to comply with SSQM.
• Analyzing and identifying gaps, and potential areas of improvement, in quality control procedures within the Firm to ensure compliance with the above Pronouncements and proposing remediation plans.
• Carrying out root cause analyses and monitoring the effectiveness of action plans to address areas of weaknesses identified.
• Preparing and collating information/reports for regulatory and internal reviews and handling any related coordination work.
• Manage the administrative aspect in the areas of research, training, and quality management, knowledge management within the Accounting Technical Department.
• In charge of monitoring the changes to existing and emerging accounting and auditing standards, related laws, and guidance.
• Providing technical consultations and conducting training in accounting, auditing, and quality management matters

JOB RESPONSIBILITIES

1. Develop business reports on new revenue streams, improved products and new businesses.
2. Build good relationships with clients/ customers.
3. Engage with business partners, suppliers and vendors for new business agreements.
4. Review targets and goals across teams.
5. Use business network and support knowledge sharing sessions to explore new business opportunities.
6. Interact with clients and respond to important inquiries about the company’s products or services

Skills and qualifications

1. Experience in customer service, marketing, or a sales-related field
2. Strong knowledge of business and sales growth techniques
3. Exceptional project management skills
4. Clear verbal and written communication skills
5. Enthusiasm for the company and its growth potential

Preferred qualifications

1. Sharp negotiation and networking skills
2. Organizational skills
3. Problem-solving skills
4. Educational background in business, marketing, finance

Job Description
Business Planning Manager (BPM) to APAC Regional Chief Information Officer (CIO) is responsible for supporting APAC Regional CIO, managing 15 countries in Asia Pacific, to maintain the Bank’s Technology & Innovation (T&I) capability and to promote Asia T&I agenda and initiatives in the Bank

Business Planning Management
Provide support to Asia pacific in the provisioning of technology capabilities on the ground and set up a governance and structure for Asia Pacific CIO to effectively lead and manage the team
Monitor financials, budget, and headcount for Asia T&I to align with Group and country agenda
Monitor and track the scorecard performance
Govern the deliverable, submission, follow up actions of different Management committees e.g., Asia Pacific Regional IT Committee, APCF Management Meeting etc.
Manage T&I event and facility, with aim at driving innovation and culture/mindset change. This includes working with branch CIOs in Asia Pacific, Business (e.g., Transaction Banking), functions (e.g., HR, Finance) and T&I stakeholders

Strategy
Provide support for Asia Pacific Regional CIO to develop, implement and track the strategy of technology, including prepare annual strategy paper
Keep abreast with the latest trend of financial industry and MIZUHO initiatives on digitalization and innovation to support the development of strategy on digitalization and innovation
Plan strategically and implement the financial and efficiency deliverable including cost monitoring, budget, and business efficiency
Develop communication strategy to promote Asia Pacific T&I to senior stakeholders includes HO

CIO Office Management
Build and maintain efficient and lean CIO Office to effectively support Asia Pacific CIO
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners
Ensure the provision of ongoing training and development, ensure that direct reports are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks
Employ, engage and retain high quality people
Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

Governance
Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Qualifications

• Bachelor’s degree in Finance or Technology. Business Administration or related disciplines.
• A minimum of 10 years’ experience in accounting / banking / consultancy industry, with in-depth knowledge of banking operations, technology, services and products
• Self-motivated, quick starter with high standard of work quality
• Being energetic, passionate, creative, and flexile to lead and motivate to achieve collective goals
• Strong change management, analytical and problem-solving skills with hands-on attitude, not shy away from deep dive if needed
• Strong business sense to understand impact and risks in the Banking environment

Roles & Responsibilities

· Responsible for working closely with staff in day-to-day outlet operation

· Maintain good rapport with staff to ensure sales targets are achieved by individual and team performance

· Ability to drive sales and build a new customer base

· Promote brand awareness and the company’s service/ products to customers

· Handle customer’s feedback professionally

· Lead and motivate staff in providing excellent service

· Deliver professional nail services, including manicure/ pedicure, extension and gel nail services

· Good excellent cleanliness and hygiene practices

· Recommending various nail designs and nail art to clients

· Ensuring that workstations are kept clean and orderly

· Ensuring that nail supplies are adequately stocked

· Advise clients on nail care and the use of products and colours

· Promote and sell nail care products

· Oversee staff deployment, leave, recruitment and training

· Other duties as and when assigned

Requirements

· Candidates must have prior experience handling all operational aspects of a nail salon, with at least 5 years relevant experience

· Able to work on weekends and PH

· Good communication skills and cheerful personality

· Must be bilingual in both English and Chinese to liaise with Mandarin speaking staff and customers

We are currently one of the preferred partners for a large banking client and are engaged closely. We are looking for an account manager with strong experience managing an account portfolio end to end handling all facets such as revenue management, Sales and Stakeholder engagement. This Account Manager’s objectives would be to serve as the main point of contact in all matters related to client concerns and needs, build, and strengthen client relationships to achieve long-term partnerships .

Responsibilities:

• Building relationships: Developing strong relationships with customers, and connecting with key stakeholders
• Identifying opportunities: Identifying new business opportunities with existing customers
• Working with the internal organization and practices to bring the best of Capgemini to the front
• Revenue Management including contract negotiations
• High level understanding of Banking Domain and Technology skills
• Contract Management: Handling contracts and Account Revenue targets
• Managing risk: Managing risk

Position Overview:

The Company Secretary Manager play a pivotal role in supporting the Head of Department in ensuring effective corporate governance, regulatory compliance, and company secretarial services. This position involves overseeing departmental operations, managing compliance activities, and fulfilling responsibilities as a professional local Director and Company Secretary (if required), as well as utilizing personal memberships to facilitate registration as a Qualified Individual and Registered Filing Agent.

Key Responsibilities:

• Supervise and coordinate the activities of the company secretary department, ensuring efficient workflow and adherence to timelines.
• Manage portfolios of clients assigned by providing corporate secretarial and administrative support to clients with minimal supervision.
• Handle the full spectrum of company secretarial duties.
• Ensure adherence to relevant laws, regulations, and corporate governance principles in all company activities.
• Act as a professional local Director in designated companies, exercising fiduciary duties and acting in the best interests of the companies represented.
• Act as Company Secretary in designated companies, exercising and acting duties of company secretary as per ACRA’s requirements.
• Register as a Qualified Individual, fulfilling legal obligations and responsibilities.
• Register as a Registered Filing Agent for filing purposes, ensuring compliance with regulatory filing requirements.
• Serve as a primary point of contact for clients, addressing inquiries, providing guidance on compliance matters, and ensuring high levels of client satisfaction.
• Identify potential compliance risks and vulnerabilities within the organization, conducting risk assessments and implementing mitigation strategies.

Requirements

• Qualified Chartered Secretary with a minimum of 4 years of experience, with at least 1 to 2 years in a managerial role in a professional firm.
• Good understanding of the Singapore Companies Act.
• Strong interpersonal skills and customer service skills.
• Able to multitask and work in a dynamic and fast-paced environment