Job Responsibilities

• Determines project schedule by studying project plan and specifications, calculating time requirements, and sequencing project elements.
• Maintains project schedule by monitoring project progress, coordinating activities, and resolving problems.
• Controls project plan by reviewing design, specifications, and plan, scheduling changes, and recommending actions.
• Managing the work activities for the group of Sub-Contractors, supervisor and workers
• Ensure that all legal requirements under the Singapore laws are complied with.
• Ensure that all standard operating procedures comply with specifications, quality standards, statutory and regulatory requirement.
• Maintains safe and clean working environment by enforcing procedures, rules, and regulations.

Job Requirements:

• Bachelor’s Degree Engineering (Civil) or equivalent
• Civil Engineering / Structural working experience in related fields is advantage.
• A proactive and resourceful individual who possess good communication, negotiation and presentation skills.
• Good communication and analytical skills, able to interact with people of all levels.

If you are interested in this position, please email us your resume at [email protected]

- Responsible for keeping daily work records, including additional work claims to the clients and from the subcontractors.

- Supervise and check subcontractor's works according to design drawings, specifications, shop drawings, method statements and local codes and regulations.
- Design calculation, cost estimation, preparation of plans and details engineering design.
- Coordinate with supplier / sub-contractor of the tender specification and obtain the quotation from them.
- Check and ensure the equipment and material offered comply with the specifications and drawings.
- Prepare weekly work schedules and documents.
- Ensure proper execution of the temporary works as planned.
- Control and supervise workmen and subcontractors to make sure standards of building performance, quality, time and cost schedules, and safety are complied with.
- Oversee and be overall responsible for works carried out by junior supervisors assigned under his/her care.
- Responsible for keeping daily work records, including additional work claims to the clients and from the subcontractors.
- Prepare progress reports to consultants and owners.
- Any ad-hoc project to be assigned.

BIM Modeller Engineer

HQ location: Ubi Avenue, East

To manage and coordinate production of quality shop drawings and BIM model in all project assigned under his/her responsibility with minimal supervision.

• To produce 2D drawings from BIM models with accuracy ensuring drawings produced are according to the Office or the Client’s Drafting Standards and Procedures, and the drawing submission schedule is achieved.
• The secondary role includes developing technical plans, sections, details and 2D/3D schematic diagrams using AutoCAD and in-house software.
• Accountable for the fluent / organised presentation, content correctness / accuracy of shop drawings production in form, fit and function through thorough coordinates with other trades and services in 2D submission.
• Responsible to ensure full compliance to company’s Shop Drawings Standard Operation Procedure, including adherence of design provision / scope of work according to contractual obligations.
• Generate clash report based on the Matrix provided
• Other duties as assigned.

Key Responsibilities

Project implementation in network related domain etc. tech refresh, wifi setup

Preventive maintenance with regular documentation update

Interact with cross functional teams, understand support requirement, performs ad-hoc root-cause analysis

Ideal candidate should possess

Diploma in Computer Science/Information Technology or related discipline and above

Min. 1-2 years of network experience

Network knowledge in Cisco/Alcatel preferred

Good analytical and problem-solving skills

Class 3 driving license would be advantageous

*Project requires local citizen only

**CCNA and above certification will be preferred

1. To assist Project Manager in project planning/scheduling by using Microsoft Project or any other project management software that specified in the project specification

2. To manage the project’s drawing office and to prepare workshop drawing schedule

3. To coordinate with architectural, M&E coordinators and sub-contractors in the workshop drawings preparation

4. To liaise with sub-contractors/suppliers on the structural materials proposal

5. To organize and manage in seeking consultant’s approval on workshop drawings and materials proposed

6. To manage in technical documents distribution control to ensure that drawings and other technical information used in the project site are the latest approved copy

7. To organize and carry out self-inspection on all critical stage of construction works, eg. Piling, precast component installation, concreting works, etc. and are satisfied with the quality standard prior to arrange inspection by the consultant’s supervisors

8. To monitor and control sub-contractor/suppliers performance and to ensure works are being carried out according to the time allocated and to the required quality standards

9. To assist Project Manager in preparing progress report, Power-point presentation, etc.

10. All works process is to be carried out in accordance with the company’s Integrated Management System (IMS)

11. To ensure that all WSHE aspects and measures at site are fully complied with

12. Any other duties assigned by your superiors.

• Assist, manage and review Project Management Plan to monitor all aspects of project including progress, cost management (i.e. Claims & VO verification and procurement negotiation), quality, safety, human resource, environmental and etc.
• Assist Project Director and Project Manager in conceptualizing and executing project schedule, cost, procurement and quality management of project.
• Assist, manage and review project management tool and produce reports to monitor progress of project and identify project critical path.
• Assist in tracking of Architectural Instructions issued and counter propose if necessary.
• Tracks, Interpret and Solve any Drawings discrepancies (RFI) between all Trades.
• Management of project staffs and assists them in fulfilling their potential and beyond.
• Monitoring and ensuring sub-contractors of different trades are able to proceed with their works on site.
• Checking and monitoring wastage of materials on site to ensure no unnecessary wastage of materials.
• Assist PM to chair various committee meetings such as weekly sub-contractors’ coordination meeting, safety committee meeting and etc.
• Leads Weekly Technical Meetings with consultants and client representatives to resolve issues between Architectural, Structural and M&E trades
• Together with PM prepares and presents Biweekly Project Schedule Meeting to Client representatives, consultants and Client QS
• Independently ownership, coordinate & monitor of all ERSS works and relating submissions and requirements between designer and on-site implementation up to dismantling.
• To liaise and coordinate with professional designer for all temporary shoring works and permanent structure works.
• Liaise with clients, consultants, government authorities and sub-contractors to ensure work progression is on schedule and project milestones / deliverables completed according to shareholders’ expectation.
• Hands-on site day-to-day coordination on architectural, structural, M&E, interior design and fit out works, inclusive resolving all RFI
• Acts as liaison between surrounding neighbourhoods (all nearby properties / owners)
• Preparation of official letters to sub-contractors, consultants and client.
• Carry-out structural inspection with RTO/RE
• Other ad-hoc activities as when required by the company.

ONSITE JOB PROFILE

1. Create detailed, comprehensive and well-structured test plans and test cases

2. Estimate, prioritize, plan and coordinate testing activities

3. Manual execution of test cases

4. Identify, record, document thoroughly and track bugs

5. Perform thorough regression testing when bugs are resolved

6. Develop and apply testing processes for new and existing products to meet client needs

7. Liaise with internal teams to identify system requirements and solving the bugs

REQUIRMENTS TO PERFORM THE JOB DUTIES

a) Bachelor of Engineering / Technology (B.E. / B. Tech: equivalent to BS/ Diploma) in CSE

b) Strong knowledge of software QA methodologies, tools and processes

c) Proven work experience in software quality assurance

d) Experience in writing clear, concise and comprehensive test plans and test cases

e) A team player and self-starter who will work side by side with the development team

f) Identifies, communicates, and escalates issues as required

g) Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

Electrical Engineer

Location: Ubi Avenue, East

Jobs Decription:

1. Project Manager/Engineer

• Project planning, execute resource management and control
• Co-ordinate with sub-contractors, suppliers and Consultants for Building Construction Electrical Works
• Arrange and monitor work progress
• Monitor project costing to ensure project to be completed within budget and on time delivery

2. Site Coordinator

• Liaise with Project Manager
• Prepare documents for electrical testing
• Rectify and repair electrical issues at site
• Prepare and submit tender quotations
• Submit progress claims, monitor project activities

Requirements:

• ITE Certificate/Diploma/Degree in Electrical/Civil engineering or Equivalent
• At least 3 years experience in project supervision/electrical contracting
• AutoCAD/BIM/ Revit Knowledge will be an advantage.

Roles & Responsibilities

Responsibilities:

· Design and oversee electrical systems for port equipment projects.

· Review project specifications and requirements.

· Conduct port equipment visits and inspections to assess electrical equipment needs and feasibility.

· Assist with the commissioning of new eqipment into service. Ensure that equipment is operating according to specifications.

. Obtain commissioning plans to integrate and verify Drive, PLC and control system for Siemens, Yaskawa, and Fuji and in accordance with compliance matrices.

. To know how to read and modify PLC logistic to commissioning port equipment

. Obtain and adhere to testing and commissioning for container handling equipment.

· Provide technical support and guidance to carry out the job according to the work procedure.

· Perform calculations and analysis to determine electrical load requirements.

· Ensure compliance with local codes and regulations.

· Conduct safety inspections requirements, environmental requirements and enterprise procedures are identified and monitored throughout the work procedure and implement corrective measures as needed.

· Implementation of tasks assigned by Project Manager and coordinates communicating project status and success metrics.

Requirements:

· Bachelor's degree/diploma in Electrical Engineering with more than 3 years or more than 5 years’ experience in preferably in building consultancy.

· Proficient in CAD software and other electrical design tools.

· Repair and maintenance on industrial equipment.

· Strong analytical and problem-solving abilities.

· Ability to work effectively in a team environment and able to work at elevated heights.

Join Our Team as a Project Engineer!

Are you a results-driven individual with a passion for project management and technical expertise? Do you excel at overseeing projects from inception to completion, ensuring quality, cost-effectiveness, and timely delivery? If so, we invite you to join our team at Securevision Pte Ltd.

About Us:

Securevision Pte Ltd is a leading provider of security systems solutions in Singapore. With a commitment to excellence and innovation, we specialize in delivering cutting-edge security solutions to our clients. As we continue to expand our operations, we are seeking a talented Project Engineer to play a key role in overseeing and managing our projects.

Position: Project Engineer

Location: Singapore

Key Responsibilities:

• Oversee and manage projects from initiation to completion, ensuring adherence to performance requirements, budget constraints, and timelines.
• Communicate effectively with vendors, suppliers, installers, customers, and other stakeholders to coordinate project activities and ensure smooth execution.
• Conduct site visits to monitor the progress of work, address any issues or challenges, and provide technical guidance and support to the project team.
• Collaborate closely with internal departments, including sales, operations, and engineering, to ensure alignment of project objectives and deliverables.
• Ensure compliance with all regulatory requirements and industry standards throughout the project lifecycle.
• Proactively identify and mitigate risks, anticipate potential problems, and implement corrective actions as needed to keep projects on track.
• Prepare and maintain project documentation, including schedules, budgets, progress reports, and technical specifications.
• Provide leadership and direction to project team members, fostering a collaborative and results-oriented work environment.

Qualifications:

• Bachelor's degree in engineering or a related field.
• Minimum of 3 years of experience in project management, preferably in the security, electrical, or M&E (Mechanical and Electrical) industry.
• Strong technical background with knowledge of security systems, electrical systems, or M&E systems.
• Excellent communication skills in both English and Chinese, with the ability to effectively communicate with diverse stakeholders.
• Proficiency in written English is essential for preparing project documentation and reports.
• Proven ability to manage multiple projects simultaneously and deliver results within budget and schedule constraints.
• Strong problem-solving skills and attention to detail.
• Professional certifications in project management or relevant technical fields are a plus.

Salary Range:

The salary for this position will range from SGD 2,800 to SGD 3,800 per month, commensurate with experience and qualifications.

How to Apply:

If you are a motivated and experienced Project Engineer with a passion for delivering successful projects, we encourage you to apply for this position at Securevision Pte Ltd.

To apply, please send your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to [email protected].

Securevision Pte Ltd is an equal-opportunity employer. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

• Check drawings and detailed design documents for preliminary, construction and as-built using BIM modelling , Revit / Autocad.
• To assist Project Manager on coordination work, planning and monitoring progress and multi-disciplinary works from inception to completion.
• Attend regular meetings, ensuring that relevant management information is captured and analysed and recording decisions, preparation of meeting minutes on project matters.
• To ensure that the project runs smoothly by tracking project progress, effectively and accurately communicate relevant project information to the Client, Management and Project Team.
• Able to understand Engineering drawings (e.g. Plumbing Plans, Lines Diagrams & Schematics, etc.) and able to perform basic engineering calculations, design,
• Any other duties assigned from time to time/s.

Responsibilities:

The scope of duties and responsibilities will generally involve supporting the tender functions of the company locally. Besides tenders, the scope also includes the prequalification exercises and quotations.

· Vet through and interpret drawings, specifications, soil reports etc.

· Attend and prepare site visit reports.

· Act as point of contact and facilitate between Tenders and External Consultants.

· Be accountable in preparing technical proposals for tenders including master program, method statement, resources allocation charts, traffic/utilities diversion plans, risks identification & mitigation plans etc as per tender requirements.

· Prepare and present technical proposals during tender interviews.

· Any other ad-hoc duties as assigned.

Requirements:

· Minimum Bachelor’s Degree in either Civil / Railway Engineering or equivalent from a recognized University.

· Possess 2 years of engineering experience.

· Experience in tendering for projects will be at an added advantage.

· Experience in LTA / MRT projects, with Main Contractor of similar scale and complexity will be at an added advantage.

· Must be skilled in writing Method Statement, Site Utilization Plan, Project Management Plan etc.

· Must be able to converse very well in English Language.

· Able to converse in Chinese as needed to liaise with China HQ associate.

· Excellent communication and coordination skills.

· Organised, meticulous and good team player.

· Candidates with more years of experience may be considered for a senior role.

Location : Near Marymount MRT

• Assist, manage and review Project Management Plan to monitor all aspects of project including progress, cost management (i.e. Claims & VO verification and procurement negotiation), quality, safety, human resource, environmental and etc.
• Assist Project Director and Project Manager in conceptualizing and executing project schedule, cost, procurement and quality management of project.
• Assist, manage and review project management tool and produce reports to monitor progress of project and identify project critical path.
• Assist in tracking of Architectural Instructions issued and counter propose if necessary.
• Tracks, Interpret and Solve any Drawings discrepancies (RFI) between all Trades.
• Management of project staffs and assists them in fulfilling their potential and beyond.
• Monitoring and ensuring sub-contractors of different trades are able to proceed with their works on site.
• Checking and monitoring wastage of materials on site to ensure no unnecessary wastage of materials.
• Assist PM to chair various committee meetings such as weekly sub-contractors’ coordination meeting, safety committee meeting and etc.
• Leads Weekly Technical Meetings with consultants and client representatives to resolve issues between Architectural, Structural and M&E trades
• Together with PM prepares and presents Biweekly Project Schedule Meeting to Client representatives, consultants and Client QS
• Independently ownership, coordinate & monitor of all ERSS works and relating submissions and requirements between designer and on-site implementation up to dismantling.
• To liaise and coordinate with professional designer for all temporary shoring works and permanent structure works.
• Liaise with clients, consultants, government authorities and sub-contractors to ensure work progression is on schedule and project milestones / deliverables completed according to shareholders’ expectation.
• Hands-on site day-to-day coordination on architectural, structural, M&E, interior design and fit out works, inclusive resolving all RFI
• Acts as liaison between surrounding neighbourhoods (all nearby properties / owners)
• Preparation of official letters to sub-contractors, consultants and client.
• Carry-out structural inspection with RTO/RE
• Other ad-hoc activities as when required by the company.

• Minimum 2 years’ experience with Desktop support.
• Experience in assemble and de-assemble Desktop and Laptop computer hardware.
• Troubleshoot desktop and laptop hardware.
• Clear understanding and hands-on experience of Microsoft windows client operating system installation, update, upgrade and migration.
• Experience of various application installation and basic troubleshooting
• Hands-on experience on one or more Antivirus application support.
• Basic understanding of networking, hands on network cable crimping and basic troubleshooting.
• Printer troubleshooting, toner replacement.
• Incident and Change Request support to users.
• Fieldwork support.
• Working experience in MS Excel and PowerPoint.
• Experienced to communicate and manage vendor support.
• Focal point to manage and arrange pre-requisites for vendor support, escort and facilitate vendor support as per need.
• Willing to extend standard working hours whenever applicable to ensure IT services are up and running.
• Professional verbal and written communication in English (and other local languages preferred).

Position Summary:

This is a 12-month contractual position. This position is responsible for supporting the Regional Operations and Lam Quality Program in the region and primarily working on generating and analyzing first level data, report compilation and administrative support.

Job Responsibilities:

Support Quality Management Program

1. Build customer trust through consistent communication and reporting.
2. Contribute to the Quality Community & collaborate with all regional QPLs.
3. Admin and support role in the Lam Quality Management through the IQMS (Integrated Quality Management System):

- IRF (Investigation Request Form) submission review & approval

- GQ (Global Quality) report Update requested information (E.g. damage code)

- GQ report NCe (Non-Conformity external) with Inv Group - Field Service

- Reverse logistic report

- GQ report Needing Action (FQM (Functional Quality Manager)/ QPL (Quality Program Lead)) Report

• ETS (Event Tracking System) tickets follow up
• NCe audits

Regional Operations Support

• Compilation of CADO (Cost Allocation Distribution Options), mandatory retrofit and tool in install reports and follow up with end users for closure.

Job Requirements:

• Professional certificates or tertiary education equivalent (A levels, Diploma, Nitec)
• Possesses strong inter-personal, negotiation and communications skills.
• Possesses strong Microsoft Office application skills
• Strong analytical skills and experience in MS PowerBI/ Qlik Sense application will be advantageous

Airconditioning Engineers

1) Ability to lead and manage teams

2) Operation Supports to teams and clients

3) Self Motivated Individuals

4) Good Team Player

5) Experienece In Troubleshooting and Repair / Service of Split Type and VRF/ VRV systems

6) Valid Class 3 License

7) Minimum 5 years experience in Airconditioning Field

8) Possess field experience is a MUST

9) Strong troubleshooting and analytical skills

10) Prior experience working in MNCs Agent will be an advantage (I.E. Daikin, Mitsubishi, Toshiba)

Network Engineer

Responsibilities:

• Fully support, configure, maintain and upgrade corporate networks
• Install and integrate Server / Firewall / Switch hardware and applications
• Keep an eye out for needed updates
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on Server/ Firewall/ Switch system administration

Requirements:

• Proven experience in a network administrator role
• Hands on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server/firewall/switch hardware
• Familiarity with backup and recovery software and methodologies
• Great at organising, prioritising and multitasking
• Juniper, Cisco, CWNA or BCNE training

Location: Chai Chee

Mon to Fri 8am to 5pm

salary: $3000-$3500

Japanese MNC

Have AWS & bonus

Industry: Electronic component manufacturing

Job Highlight

• Work life balance
• Career progression

Job Description

• Ability to interact with people at all levels and capable in sales negotiation and presentation
• Good business acumen and good analytical skills
• Presentable and well-groomed
• Skilful in MSOffice such as excel (computation analysis), Power Point etc
• Able to travel overseas at short notice

Requirements

• No experience required as training provided
• Diploma in any engineering
• Have class 3/3a license
• Ability to communicate effectively in English and to be bilingual (for business communication)

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.

Alternatively, you may also email your resume to us at [email protected]

Emily Fong

Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

Key Responsibilities:

1. Write new program code according to specified requirements and standards.
2. Code, test, and troubleshoot programs using appropriate hardware, databases, and programming technologies.
3. Maintain and modify existing programs by making approved changes based on updated requirements and flowcharts.
4. Collaborate with development and operations teams to ensure seamless integration of new features and updates.
5. Deploy and manage applications using containerization and orchestration technologies such as Kubernetes.
6. Monitor application performance and system health using monitoring tools like ELK Stack, and implement optimizations as necessary.
7. Automate repetitive tasks and processes to improve efficiency and reliability of operations.
8. Provide technical support and assistance to resolve issues and incidents related to production systems.
9. Document procedures, configurations, and troubleshooting steps for knowledge sharing and future reference.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of three years of experience in DevOps, SRE, or related roles.
3. Proficiency in at least one programming language (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, React, Node.js).
4. Strong understanding of deployment, monitoring, and operations tools such as Kubernetes, ELK Stack, etc.
5. Experience with containerization technologies (e.g., Docker), orchestration tools (e.g., Kubernetes), and CI/CD pipelines.
6. Excellent problem-solving skills and the ability to troubleshoot complex issues in production environments.
7. Strong communication and collaboration skills with the ability to work effectively in a team environment.

Job Responsibilities:

• To deploy and provide professional services (includes but not limited to implementation and upgrading of Cybersecurity products, managing customers and timeline) to customers on the products that Netpoleon distributes.
• To provide workable (or alternative) solution(s) based on customer’s requirement.
• To conduct product training for our customers/partners and internal peers/department.
• To be able to carry out installation and configuration by reading product manual.
• Troubleshoot server, application and network related problems.
• To obtain technical certification for products or technologies if applicable.
• As a subject matter expert, assist in providing domain knowledge and technical skills transfer of the products or solutions to our maintenance team to support our customers when required.
• Assist sales / support team in technical aspect (e.g., product features/functionalities clarification, implementation consideration, tender compliance, etc) on ad-hoc situation.
• Documentation and Reporting: Maintain accurate documentation of network security infrastructure, configurations, and incident response activities. Generate reports on security incidents, vulnerabilities, and remediation efforts for management and stakeholders.

Job Requirements:

• Positive and professional working attitude, ability to work as a team or individual under stress with minimum supervision and deliver on tight deadlines in fast-paced environment.
• Nitec/Higher Nitec certificate, Diploma or Degree holder in relevant IT/IS/Cyber Security related studies.
• Good fundamental knowledge in Networking.
• Demonstrate an excellent understanding of technology infrastructures like Firewalls, VPN, DLP, IDS/IPS, Web-Proxy, DNS, Email Security, Log Management, SIEM, Virtualization, Containers, AWS/Azure/Google cloud, DevOps/DevSecOps, Privilege Account Security, Identify Access Management, Endpoint Security.
• Demonstrate interest in pursuing updates in cybersecurity trends and hacking techniques.
• Proficiency in Python, C++, Java, JavaScript, Bash scripting, Power Shell will be good.
• Comply to Company Information Security Standards

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Salary commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

Responsibilities:

· Maintain existing customers’ data base and develop new businesses

· Attend to sales enquiries, prepare quotation and follow up with customers

· Conduct sales presentation and demonstration to prospective customers

· Provide technical support to customers

· To update sales progress and implement activities to achieve the targets set by Management and optimal sales revenue

· To uphold high organisational values and ensure business ethics and integrity

Requirements:

· Minimum ‘O’ Level OR Diploma Level

· Apply basic negotiation skills and techniques

· Possess Class 3 license

· Establish good business relationships for customer confidence

· Respond/Resolve customers’ concerns and feedback promptly

· Prior sales experience in Construction industry will be advantageous

· Possess AutoCAD knowledge will be advantageous

· Preferably with knowledge/experience in 3D scanner on Hardware and software

· Knowledge of FARO SCENE software & 3D software processing will be advantageous

· Possess knowledge of Building Information Modelling [BIM] will be advantageous

· Training will be provided for those without experience

- Salary will commensurate with experience

- Sales commission payouts

- Mobile phone provided

Key Responsibilities:

1. Provision storage resources, configure storage connectivity, and allocate storage to specific servers and applications.
2. Manage incidents and problems related to storage infrastructure, including reporting, analysis, and implementation of changes.
3. Conduct performance checks, analyze logs, and optimize storage systems for optimal performance and reliability.
4. Assist with patch upgrades and maintenance activities to ensure the security and stability of storage infrastructure.
5. Collaborate with cross-functional teams to integrate storage solutions with x86 servers, virtualization platforms, and cloud environments.
6. Document operational procedures, configurations, and troubleshooting steps for knowledge sharing and future reference.
7. Support disaster recovery initiatives and ensure data protection strategies are in place for business continuity.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or related field.
2. Minimum of three years of experience in storage engineering or a related role.
3. Strong understanding of x86 server technologies, SAN/NAS storage systems, virtualization (VMWare), and cloud computing.
4. Knowledge of OpenStack architecture, Oracle or DB databases, and data protection strategies.
5. Certification in Huawei HCIA/HCIP or equivalent is preferred.
6. Experience with provisioning storage, managing incidents and problems, and conducting performance checks.
7. Proficiency in analyzing logs, implementing changes, and assisting with patch upgrades.
8. Excellent communication and collaboration skills with the ability to work effectively in a team environment.

Primary Functions:

• Customer Support: Respond to customer inquiries and technical issues through various channels such as phone, email, chat, or ticketing system. Provide prompt and courteous assistance, ensuring customer satisfaction and a positive support experience.
• Troubleshooting and Issue Resolution: Investigate and diagnose technical problems reported by customers or internal users. Use your technical knowledge and problem-solving skills to troubleshoot software, hardware, network, or application-related issues and provide effective solutions.
• Technical Documentation: Create and maintain detailed documentation of support processes, troubleshooting procedures, and frequently asked questions (FAQs). Contribute to the knowledge base to facilitate self-service support for customers and enhance the efficiency of the support team.
• Collaboration with Internal Teams: Collaborate with other teams such as development, quality assurance, and product management to escalate and resolve complex technical issues. Communicate effectively with stakeholders to provide timely updates on issue resolution progress.
• Product Testing and Feedback: Assist in testing new product features, enhancements, or bug fixes to ensure their functionality and reliability. Provide feedback to the product development team regarding product improvements or potential issues identified during support interactions.
• Training and Onboarding: Support new customers or users during the onboarding process by providing guidance, training, and assistance. Help them understand product features, configurations, and best practices to maximize their usage and satisfaction.
• Continuous Learning: Stay updated with the company's product offerings, industry trends, and emerging technologies. Continuously enhance your technical skills and knowledge through training, certifications, and self-study.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Requirement:

• Technical Knowledge: Possess a solid understanding of computer systems, networks, software applications, and troubleshooting methodologies. Firm understanding of TCP/IP, OSI Layer, network security, Internet, DNS, network routing and switching and common protocols.
• Communication Skills: Excellent verbal and written communication skills are essential. You should be able to effectively communicate technical concepts to both technical and non-technical users. Active listening skills are important for gathering information and understanding customer issues.
• Problem-Solving Abilities: Strong analytical and problem-solving skills are required to identify and resolve technical issues efficiently. You should be able to think critically, perform root cause analysis, and apply logical troubleshooting methods to reach resolutions.
• Customer Service Orientation: A customer-centric mindset and a passion for providing exceptional customer service are crucial. You should have the ability to empathize with customers, remain patient and calm during challenging situations, and deliver clear and concise instructions or solutions.
• Teamwork and Collaboration: The role of an Associate Support Engineer often involves working closely with cross-functional teams. You should be able to collaborate effectively with colleagues, escalate issues when necessary, and contribute positively to a team-oriented environment.
• Technical Documentation: Strong documentation skills are important for creating clear and concise technical documentation, troubleshooting guides, and knowledge base articles. This helps in ensuring consistent and accurate support practices.
• Adaptability and Learning Agility: The technology landscape evolves rapidly, so you must be adaptable and quick to learn new technologies, products, and tools. A proactive attitude towards continuous learning and staying up-to-date with industry trends is highly valued.
• Service Level Agreement (SLA) Compliance: Adhere to defined SLAs for response times, issue resolution, and customer satisfaction metrics. Ensure that support requests are handled within the agreed-upon timeframes and service standards.

Other Information:

• Working hours: 9am to 6pm, Mon-Fri*
• Standby Duties after office hours on rotating basis with team members
• Salary will commensurate with qualifications and experiences
• 13-month AWS / Variable bonus
• Selected candidates might be selected to pursue these specializations in future:

o Security Awareness

o Defensive Security

o Offensive Security

• Training consisting of in-house and vendor-led will be provided. Additional sponsored training available to confirmed staffs subject to performance assessment.

*Support Engineers are required to be on 24x7 standby calls on a rotating basis throughout the year.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.