As a customer service officer at our health-retail setting clinic, you will be the first point of contact of our patients.

The following will be your major responsibilities:

• Greeting and welcoming patients, both in person and on the phone.
• Bringing patients on a first-time tour of the clinic.
• Maintaining prompt and accurate records of all data, appointments, services done and transactions in our CRM.
• Keeping up-to-date on e-mails and tele-records.
• Calling and scheduling appointments for patients and following up with them, especially for missed visits or no-shows.
• Assisting colleagues in patients' therapy sessions.
• Inventory management.
• Sanitization and keeping clinic clean and neat.
• Assisting in achieving clinic's KPIs.

Work schedule: 5.5 work days

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

An exciting opportunity for a Account Servicing Officer for Consumer Banking Operations, Technology, and Operations Team with one of our leading clients in the Banking domain.

Mandatory Skill-set

• Diploma or Bachelor's degree in Business, Accountancy, Finance or related fields;
• Minimum of 2 years' experience in financial institutions;
• Proficiency in Microsoft Office 365, specifically Excel;
• Capability to multitask and effectively manage various activities;
• Strong team player with excellent collaborative skills

Desired Skill-set

• Knowledge in credit operation is an added advantage.

Responsibilities

• Perform technical verification checks on customers' income documents and manage credit cards and unsecured loans account creation or maintenance within the Bank’s operating systems;
• Navigate across different systems to execute pre-processing and enter data across multiple platforms;
• Regularly update reports on a daily, weekly, and monthly basis;
• Address both internal and external inquiries;
• Perform root cause analysis and collaborate with the Support team to resolve issues related to robotic tools;
• Oversee ad-hoc projects delegated by the Team Manager;
• Promptly escalate any discrepancies or deviations to the Team Manager;
• Aid the Team Manager in conducting testing across various systems and prepare documentation for system launches.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Our Client is one of the largest local bank in Singapore, they are currently hiring an bank officer to assist with payment processing, improvement of business process and

meeting key metrics.

Location: Changi Biz Park
Salary up to $4500

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes
• Monitor service levels performance against critical measures set in service contract
• Review monthly invoices billed by vendor
• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.
• Review processes and identify areas for improvement, risk and control.
• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.
• Prepare and facilitate audits by internal, external or regulatory audit functions.
• Provide operational support to Business Units for new initiatives.
• Manage Business Continuity Planning (BCP) for outsourced-related matters
• Support Data Loss Prevention ( DLP ) implementations in the outsourced area
• Perform and support site visits with site visit SMEs and control functions
• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong sound, analytical and decision making abilities
• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties
• Demonstrate critical thinking: ability to suggest improvements and identify risks
• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectation

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E EA License No. 01C4394 • EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities

• Manage Cheque Processing Vendor to ensure optimal performance and improvement of existing processes

• Monitor service levels performance against critical measures set in service contract

• Review monthly invoices billed by vendor

• Oversee Change Controls and Special Requests to manage changes in the outsourced environment with the respective subject matter experts or control functions in the bank.

• Review processes and identify areas for improvement, risk and control.

• Perform operational issue / incident / escalation management of cheque/courier-related matters and identify root cause(s) and implement preventive measures.

• Prepare and facilitate audits by internal, external or regulatory audit functions.

• Provide operational support to Business Units for new initiatives.

• Manage Business Continuity Planning (BCP) for outsourced-related matters

• Support Data Loss Prevention (DLP) implementations in the outsourced area

• Perform and support site visits with site visit SMEs and control functions

• Ensure control gaps are addressed with timely and appropriate action plans by the vendor

Requirements

• Strong leadership skills with sound, analytical and decision making abilities

• Excellent inter-personal and communication skills in dealing with all levels of staff and external parties

• Strong people-relations and influencing skills

• Demonstrate critical thinking: ability to suggest improvements and identify risks

• Strong Service orientation and professional work attitude: ability to prioritize, and manage internal clients’ expectations

• Domain knowledge in courier services or cheque processes will be an added advantage

Job Description:

• Understanding of Project Specifications, construction drawings and to ensure that all site activities comply with the regulations and client’s requirements
• Monitor site works to ensure the method statements and work procedure are strictly followed.
• Competent in carrying out supervision of structural works by identifying any non-conformity of contractor’s work site
• Ensure the Builder executes the work in accordance to Consultant’s instructions
• Check drawings for discrepancies and highlight to Consultant, suggesting possible solutions to prevent delays
• Conduct quality inspections and quality control of materials used for the project
• To ensure proper documentation of site inspection records, safety records and approved /as-built drawings
• Maintaining and updating site records on progress of work, housekeeping and preparing reports
• Verify the contractors’ progress payment, claim in terms of work done and materials/equipment delivered and stored on site
• Witness all the inspection, testing and commissioning sessions performed by the contractors to ensure compliance with designs and specifications
• Report to project QP / Project Consultants Team on quality and progress
• Period: 22 months
• Start from: 1 March 2024

Requirement:

• Min Diploma in Civil Engineering or equivalent
• At least 4 years of relevant experience in supervision of residential buildings
• Resident Technical Officer Certificate accredited by IES / ACES
• Knowledge and Experience in institutional
• Conversant in statutory code and requirements
• Good team player with strong interpersonal and communications skills essential

Please indicate project involved, expected salary and notice period required in CV.

We regret that only short-listed candidates will be notified.

Responsibilities:

• Submission of investigation reports and preparing the relevant documents i.e. advisories, warnings, Notices Of offer of Composition and prosecution papers.
• Investigation work will include taking statements from any witness or suspect in the field or interview room
• Pictures taken for investigations and other relevant documents shall be forwarded to the Authority upon completion of the investigations.
• Key in investigation details into the Authority’s system via the provided computer/laptop as directed by the Authority
• Responding to activation for urgent cases detected at Checkpoints and inland locations.
• Respond to phone activations for urgent cases detected at Checkpoints and inland locations

Requirements :

• Prior substantial working experience with the Singapore Police Force or other related law enforcement agencies;
• Knowledge in conducting investigation, surveillance and inspection;
• Must be physically fit;
• Experience in handling unruly or violent behaviour by offenders;
• Have proficient verbal and writing skills in English and a second language;
• Must be able to handle dynamic situations in the field, including but not limited to the handling of female offenders/witnesses etc.
• Basic proficiency in Microsoft Word and Excel

Working timing : 8.30 AM to 6.00 PM ( Monday to Friday )

Location : Jalan Bahar