[What you will be working on]

You will be involved in the Estates Management functions and upgrading of ITE’s physical facilities. Your key responsibilities include the following:

• Formulate and implement systems and procedures to ensure that ITE’s physical assets are well-managed, maintained in good condition and in compliance with statutory requirements; and
• Implement Smart Campus and Green Building solutions to enhance the building performance and sustainability standards of ITE’s built environment.

[What we are looking for]

• Relevant educational credentials in Building/ Engineering/ Estates Management or other building-related disciplines;
• At least 5 years of relevant working experience; and
  Possess good analytical, communication and interpersonal skills.
• Candidates who have experience in Data Science/Analytics and/or Programming will be advantageous.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job Description

• Professionally manage multi-channel interactions such as calls, email, social media, mobile apps and in-person enquiries and concerns in a timely manner
• Explore and introduce different type of services and products that are available to our customers
• Analyzing customer intention in order to assist customers to your best abilities possible
• Performing general administrative and clerical duties
• Maintaining and updating customer’s records

Job Requirements

• Minimum Diploma
• At least 1 year experience in Call Centre, banking or customer service environment
• Good command of spoken and written English (Mandarin speaking would be a plus point to communicate with our Chinese speaking customers)
• Positive attitude, independent, able to multi-task and is a team player
• Pleasant voice, attentive listening and good communication skills
• Proficient in computer skills such as Microsoft Office applications

Working hours between Monday - Friday 8.30am to 7:00pm, Sat 9:00am to 1:00pm (Shift)

OVERALL PURPOSE OF THE JOB:

Head of the Deck Dept, designated safety officer, responsible for safe and efficient planning & conduct of cargo and ballast handling operations. Member of the Bridge team and navigating officer of the watch for the vessel operating in Singapore waters and in International waters.

KEY TASKS AND RESPONSIBILITIES:

In the absence of the Master, the C/O is in command of the vessel and assumes the Master's responsibilities.

The Chief Officer is responsible to the Master for:

· Acting as the Deck department team leader in an emergency/crisis response situation

· Maintaining the upkeep of the hull, deck fixtures, fittings, crew accommodation areas (including toilets, washrooms, galley/mess), forecastles and Bosun's storerooms which must be kept in a clean and tidy condition

· Maintaining discipline within the deck department

· Administering and controlling of deck stores and equipment including inventory and expenditure control and requisitioning

· Maintaining an up to date and accurate record of deck maintenance

· Monitoring all situations which may result in environmental pollution incidents and to take appropriate preventative measures

· Keeping a safe navigational watch as instructed by the Master

· Acting as the ship’s Safety Officer including the promotion of safe working practices and the conducting of regular safety inspections

· Ensuring all shipboard safety equipment is maintained and regularly tested

· Acting as Ship Security Officer along with the associated duties contained in the Ships Security Plan (note, in some cases the Chief Engineer may be appointed by the Master for this role)

· Taking charge of a mooring party

· The Chief Officer is to be given the opportunity to understudy the Master whenever such an opportunity arises including on-board ship handling training. Such training to be recorded in and reported in their appraisal report.

· Any other duties as instructed by the Master

· Recording incidents and dangerous occurrences

· The promotion of safe working practices including the use of safety equipment and protective clothing throughout the ship

· The health and safety of visitors and contractors by laying down written specific procedures to be followed during their period on board

• Responsible for the up keep of the Ship Safety and Training Record Book
• Acting as designated Garbage Management Person along with the associated duties contained in the Ships Garbage management Plan.

Cargo Operations Responsibilities (As applicable to Vessel Type)

Under the supervision of the Master the Chief Officer is responsible for:

· Responsible for cargo handling including tank cleaning and COW operations, ballasting/deballasting operations including the allocation of specific duties to other Deck officers

• Preparation of the Cargo Plan in compliance with the Voyage Orders
• Checking of the Cargo System to ensure that the intended plan will be followed
• Preparation of the ship’s Cargo and Ballast Operations onboard and personal supervision of the commencement and completion of these operations
• Operation and control of all Cargo/Ballast Equipment and monitoring of all cargo/ballast operations on board
• Responsible for writing own Standing Orders concerning the Cargo Operations which are to be well understood and signed by each Deck Officer
• Monitoring of the vessel’s stress and stability throughout the Cargo and Ballast Operations and during the voyage to ensure that they remain within the required limits
• Maintaining Cargo Records as required by the Company, Charterers and International Regulations
• Calculation of the Cargo Quantity on board and preparation of Cargo Documentation as required
• Checking of all compartments/void spaces/cofferdams on a daily basis and recording the sounding in the Deck Log Book
• Monitoring of Toxic Gases Vapours Concentration in ship’s compartments as required
• Maintaining the records required in conjunction with the Chief Engineer as required
• Applying the Ballast Water Management Practices required and maintaining records
• Briefing all officers and ratings on safe handling procedures for each cargo
• Ensuring all cargo in holds and deck cargo are properly secured in line with the requirements of the Cargo Securing Manual. (Applicable for Dry Cargo ships only)
• Ensure that required antidotes and toxic gas detectors are on board for each cargo to be loaded as required for those ships engaged in carriage of dry or liquid dangerous/toxic or chemical cargoes

PERSONAL BEHAVIOURS & QUALITIES

The job requires:

• Very good leadership skills; in particular the ability to gain respect, to motivate and to set a positive example
• Very good managerial skills; in particular the ability to contribute positively to onboard team spirit that takes account of different National cultures
• Very good planning and organizational skills; in particular the ability to be flexible during changing conditions/situations
• Good communication skills
• Ability to remain calm and focused at all times, in particular during emergency and/or difficult situations

PERSONAL BEHAVIOURS & QUALITIES

The job requires:

• Excellent planning and organisational skills

• Very good communication skills

• Ability to remain calm and focused at all times, in particular during emergency and/or difficult situations

Requirements

Chief Mate Certificate of Competence recognised by Singapore flag

Singapore Pilotage Exemption Certificate (desirable, not essential)

Bridge Team Management

ECDIS

Basic and Advanced STCW safety training Requirement

STCW Prof. in Adv Oil Tanker Cargo Ops

STCW Prof. in Basic Oil Tanker and Cargo Ops

STCW Proficiency in advanced Gas tanker cargo.

STCW Seafarers with Designated Security Duties

STCW Proficiency in Survival Craft and Rescue Boat

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Orchard (Walking distance from Somerset MRT)

- Able to commit for at least 1 to 3 months

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Orchard" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

**Contract ends in Dec 2024**

Work Location: CBD

Responsibilities:

• To assist the Front Office in account opening process through the conduct of due diligence searches
• To check quality of submission for name screening and request for further information from front office when required
• To perform names searches on compliance databases
• To perform other ad-hoc assigned tasks by management

Requirements:

• Possess Degree with minimum 2years experience in compliance / client on-boarding function in Private Bank
• Proficient in MS office, Word, and Excel

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 24005

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Krisshop, a subsidiary of Singapore Airlines, is an omni-channel retailer focusing on helping

Singapore Airline’s Krisflyer program members maximizing their miles when redeeming for

products and earning more miles when buying products on Krisshop.

Krisshop’s business includes ecommerce and travel retail that includes inflight sales on

Singapore Airlines and Scoot flights, Pre-flight online purchase for delivery to seat, Post flight online purchase for delivery to home. Krisshop’s ecommerce business allows members to buy many products on Krisshop and have them delivered to their home country globally.

Krisshop partners with thousands of brands and suppliers to offer a wide selection of

merchandise for both redemption and purchase.

About the role: -

Reporting to Customer Experience manager, the Customer Experience executive will be part of team to provide best customer experience through multi-channel support channels, including general inquiry, case resolution. The person will work closely with team to improve knowledge base and keep update relevant FAQ on the website.

Job Description: -

 Customer Engagement and Support:

●     Proactively engage with customers through various channels, including phone, email, and chat, to understand their needs and provide timely assistance.

●     Respond to inquiries, resolve issues, and address customer feedback, focusing on exceeding expectations and first contact resolution.

●     Responsible for meeting individual KPIs – including but not limit to Customer Satisfaction, Quality Score, First Contact Resolutions and Average Resolutions Time.

Relationship Building:

●     Cultivate and maintain strong relationships with customers, establishing trust and loyalty through effective communication and personalized interactions.

●     Demonstrate a customer-centric approach, ensuring that customer needs and satisfaction are at the forefront of all interactions

Cross-Functional Collaboration:

●     Collaborate seamlessly with various departments to ensure a holistic and coordinated approach to achieve customer satisfaction.

Problem Resolution:

●     Investigate and resolve customer complaints or concerns promptly and professionally, ensuring a positive resolution and customer satisfaction.

●     Collaborate with internal teams to address recurring issues and implement preventive measures.

Process Improvement:

●     Work collaboratively with cross-functional teams to streamline customer-facing processes and enhance operational efficiency.

●     Contribute to the development and implementation of customer-centric policies and procedures.

Product Knowledge:

●     Develop a deep understanding of our products and services to provide accurate information.

Team Ambassadorship:

●     Be the voice of the team in project-related discussions, ensuring that our perspectives, achievements, and challenges are accurately portrayed.

Requirements

  Bachelor’s degree in a relevant field.

·      Minimum 3+ years of experience in customer service, customer support or a related role

·      Excellent interpersonal, written, and oral communication skills

·      Ability to lead and collaborate effective with cross-functional teams.

·      Languages: English, Indonesia Bahasa preferred.

·      Familiar with tools like Zendesk, Magento, ERP system is a plus.

o  Experience in SQL and proficient in Python/R for data analysis.

o  Experience with data modeling, data analysis and visualization tools.

o  Statistical methods for building robust and actionable metrics.

Multiple Openings

Senior WSHO x 1 (Main con) $7k

5 days week

Requirements:

• Registered WSHO
• 7 years min experience as WSHO (Construction)
• ECO x 5 years
• ECMO x 2 years min

WSHO x 1 (Main Con) East

5 days week

Must have ECO 2 years

WSHC x 1 ( Sub con)

5.5 days or alter sat half day

Must be good in doing all documentation

RA, Method Statement, Etc

70% admin and operational works.

Station in HQ Office most of the time.

Our client is a company in the Construction industry. Due to business needs, they are now recruiting a Accounts Officer (AR/AP) to be part of their Accounts team for ongoing transformation projects. They are located in the West – easily accessible.

The Duties of Accounts Executive (AP/AR):

• Support in generating invoices and managing billing processes
• Assist in month end closing
• Update Bank statements and cash flow statements
• All other ad hoc duties as assigned

Job Requirements:

• Min Diploma in Accounting, Finance or other business-related field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume / cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• Recruitpedia Pte. Ltd.
• EA License No. 19C9682
• EA Reg. No. R23115674 (Chong Jia Jia)

Job Description

• Liaise with agent banks for new international syndicated loan related matters and participate in international syndicated loan related activities (e.g. roadshow, etc.).
• Conduct customer analysis, industrial analysis, financial analysis, interest risk analysis, credit risk analysis and review on loan/bond to determine credit worthiness.
• Liaise with customers for bilateral loans.
• Recommend new loan/annual review applications for approval.
• Liaise with reviewers of loan management department of head office to smooth the process of loan application.
• Conduct know your customer (KYC) analysis, risk assessment of Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) after the loan application is approved by head office.
• Follow-up tracking and processing when the unpaid loan becomes overdue.

Job Requirement

• Degree holder in Business preferably with major in Economics, Finance or Management
• Ability to converse and write fluent English and Chinese to liaise with Head Office in Taiwan
• Independent and a team player with good communication skills
• At least 2 years relevant loan working experience

Description:

• Respond to alarm activation when instructed and in accordance to Company's SOP.
• Troubleshoot on the security systems at clients' premises when necessary.
• Any other duties assigned from time to time.
• Shift hours: 6 days work week (Mon-Fri) 7pm-7am, (Sat, Sun and PH) Staggered Shift (AM/PM)

Job Requirements:

• WSQ Security Certified (Basic)
• Must possess Class 3 driving license to drive company vehicle.
• Permanently night shift

Benefits:

• Company car
• Dental insurance
• Health insurance
• 13th month salary
• Performance bonus

Job Description & Requirements

Job Description

· Handle Daily Purchasing operation including sourcing, quotation inquiry, negotiating pricing and expediting delivery schedule

· Receive Purchase Requisition form from various departments and place order

· Prepare and issuance of Purchase order

· Track and trace Purchase order and delivery schedules and communicate the status updates to the relevant departments and storemans

· Assist to establish and implement new inventory system

· Monitor stock movement to ensure minimum inventory holdings using inventory system

· Identify and evaluate new vendors on pricing, quality and level of service on a regular basis

· Participate in full stock take

· Able to maintain good relationship with current existing and new suppliers

· Arrangement of drivers to collect deliveries ordered

· Check and approve suppliers' invoices against Purchase Orders and delivery orders

· Assist in answering calls and doing proper documentation of documents.

· Other Ad-Hoc Duties as assigned by superiors

Requirements

· Cheerful, Responsible, Meticulous, Fast-thinker and Takes initiative in work.

· Fast Learner, Able to get things done fast in a systematic way.

· Candidate must possess at least a diploma, advance/higher/graduate diploma in Business studies/ Administration/Management or equivalent

· Fluent in English & Chinese, Malay is a plus.

· Only Singaporean/ Singaporean PR/Malaysians are welcomed to apply.

· Fresh Graduates are welcome to apply.

· Able to start work immediately or within short notice

Interested candidates, please send your resume to [email protected] or fax it to 62681898 or apply through the quick apply. Please indicate the following:

• Last drawn salary
• Expected salary
• Reason(s) for leaving your current and previous employment(s)
• Availability

We regret that only shortlisted candidates will be notified.

Responsibility

• Manage Customer Care counter which include walk-in and answering of phone calls
• Answer enquiries and prepare quotation for Direct distribution channel
• Follow up on customers’ enquiry received via automated service channel
• Administer intermediaries training registration, attendance tracking and certification
• Support annual Agents Renewal Exercise
• Handle online payment transactions
• Ad hoc duties as assigned

Requirement

• GCE ‘O’ Levels and above
• Possesses Certificate in General Insurance
• At least 1 year related work experience in customer experience management
• Good communication and interpersonal skills
• Customer service oriented
• Proficient in MS Word and Excel
• A good team player

Our client, a well-established MNC is seeking for a Admin Officer / Admin Assistant / Administrative - Up to $ 2,900.00 + OT + AWS + Attractive Bonuses / West area / MNC

Requirements

• Min a O or N Level
• At least 1 experience providing general administrative support to office operation which include handling of inventory of office supplies, quotation, issue PO/DO, invoicing etc.
• Proficient in MS Office and meticulous with numbers
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,900.00 + OT + AWS + Attractive Bonuses
• West - Walking distance from MRT station
• Office hours, 5 days work week

Interested candidate can send in your resume (word format prefer) to [email protected]

Our client, a well-established MNC is seeking for a Customer Service Officer ( Face To Face ) - Up To $ 2,800.00 + OT + AWS + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma in Customer Service Relation/ Hospitality / Tourism or relevant / O or N Level
• At least 1 to 2 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 2,800.00 + OT + AWS + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Highlights

• Career Development Opportunities
• Lunch & Company Transport Provided(i.e., Lakeside, Boon Lay & Woodlands)
• Attractive Bonus Scheme

Job Description:

Security Administration:

• Manage access control systems (keys, cards, security codes, etc)
• Coordinate visitor registration and badge issuance
• Check security cameras, and recorders and report any breakdown activity
• Assist with emergency preparedness procedures and evacuation drills

Administrative Support:

• Provide administrative support to the Facilities & Security team
• Oversee the Contracts, Licenses, and Calibration certificates to always ensure validity before expiration.
• Manage and maintain facility and security related documents and records
• Respond to employee inquiries and requests regarding facilities and security matters
• Coordinate servicing schedule and prepare purchase quotes for the Facilities and Security team

Minimum Qualification & Experience required

• Must be able to work independently and communicate well with various departments to support their purchases/upkeeping of equipment and tools
• Good communication skills and pro-active attitude in problem solving
• Experience in ISO documentation and good knowledge of Microsoft Excel will be an added advantage
• Possess good communication skills and good negotiation skills

Job Summary

As a HR & Payroll Officer, you will be in charge of all payroll matters for a headcount of approximately 800 in the Oil and Gas Industry. This includes the creation of new employee and employee data base management.

Duties and Responsibilities

• Prompt & accurate monthly payroll and overtime processing
• Prepare payroll reports required for internal use and/or submission to relevant authorities
• Process government claims (Employee Maternity Leave, Childcare Leave, in-camp Training etc.)
• Attend to regulatory surveys, audits and system
• Review and ensure payroll procedures are aligned with corporate governance controls
• Assist with preparation of salary and allowances budget and reviews
• Leave administration
• Submit employees’ yearly income to IRAS (IR8A & IR21)
• Liaise with Operations to ensure data is accurate, timely & complete
• Participate in the implementation of new system
• Support other financial reporting functions and ad-hoc projects
• Employee Data Management

Required Qualifications and Experiences

• Minimum Diploma in Human Resource Management or relavant field
• At least 2 years experience in Payroll
• Good knowledge of payroll and labour regulation such as Employment Act
• Knowledge in Timesoft
• Available immediately or short notice period

1 year

Caldecott

Monday - Thursday 9.00am - 6.30pm, 9.00am Friday 6.00pm

Degree in any human services related field or criminology will be an advantage

• Managing enquiries on a daily basis
• Speaking with enquirers for clarifications
• Reviewing, consulting as needed and crafting replies to members of the public or partners
• May have to write submissions

Requirements:

• Degree or Diploma in any field
• Certification in any human services related field will be an advantage
• Experience in managing frontline operations and communications work
• Good communication skills

To access our PERSOLKELLY GO Jobs App, please click on the following link: https://go.persolkelly.com/job/apply/5375

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job description:

• Coordinate and oversee air freight operations, including the receipt, handling, and delivery of cargo.
• Ensure compliance with all relevant regulations, policies, and procedures in the air cargo industry.
• Coordinate with customers, airlines, ground handlers, and other stakeholders to ensure timely and accurate cargo movement.
• Prepare and process required documentation, such as air waybills, customs clearance documents, and invoices.
• Monitor and track shipments, providing regular updates to customers and stakeholders.
• Handle and resolve any issues or exceptions related to cargo, including delays, damages, or discrepancies.
• Collaborate with internal teams, such as sales, customer service, and warehousing, to ensure smooth operations and customer satisfaction.
• Maintain accurate records of all air cargo operations, including cargo manifests, shipment details, and billing information.
• Billing on timing manner
• Knowlege of Cargowise system

Requirment:

• Diploma or degress in Logistics, Supply Chain, Air Transport, business or other related discipline
• Excellent communication skills in English, both verbal and written
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
• Min. 4 years related working experiences

A chief administrative officer needs a combination of educational and professional experience that can inform their work in the field. In terms of education, a chief administrative officer typically holds a bachelor's degree, or sometimes a master's degree, in a subject like business administration. This can ensure that any CAO learns the fundamentals of business practices and procedures that they oversee during their job. Chief administrative officers also usually have a few years of professional experience in a managerial position to show that they can lead other employees effectively.

[What you will be working on]

• Administer various scholarships and award schemes at ITE HQ and College levels, including responsibilities to formulate & review scholarship and award policies, organise selection interviews of scholarship applicants, tracking & reporting of funds utilisation and preparation of donor reports.

• Administer various MOE Edusave awards, financial assistance and bursary schemes.

• Process and manage student records in ITE’s student administration system.

• Handle payment systems and reconciliation of finance journals.

• Design, automate processes and support the digitalisation needs of the Department and Division.

• Be adept in data analysis, visualisation and management of statistical data which require submissions to other governmental agencies.

• Lead, plan and coordinate ITE’s annual Student Achievers’ Award Ceremony.

[What we are looking for]

• At least 3 years of relevant working experience.

• Good IT knowledge. Knowledge of SQL will be an advantage.

• Good organisational skills.

• Flair for administrative & finance-related work.

• Able to work in a fast-paced environment and welcome challenges.

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

The Customer Relations (CRR) department performs the Corporate Communications role at the College. It oversees matters related to college event management, marketing communications as well as school/corporate visits as part of networking and outreach endeavours.

As a Head/Senior Officer, you will be expected to:

- Manage the operations of the Experience ITE Centre - a centre set up to promote the ITE brand of education to secondary school students

- Promote and market ITE courses to secondary school students, through outreach efforts and programmes

- Plan, manage and support projects related to events for outreach to students, teachers and parents through career fairs, talks, workshops and learning journeys

- Manage student leaders in relation to the promotion of the College

- Aid in the College’s social media engagement efforts

- Assist with other CRR-related functions including branding and promotion campaigns as well as coordination efforts with regards to the hosting of international visitors.

[What we are looking for]

- You are a team player with minimum 2 years’ experience working either in outreach, marketing or corporate communications.

- You should possess good interpersonal and communication skills, able to project manage, multitask and cope well under pressure.

- You believe in and enjoy working with young adults,

- Those who are well-equipped to analyse customer interactions and feedback, identify patterns and trends, and make data-driven decisions to improve customer satisfaction and overall performance indicators, will be considered favourably. 

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

[What you will be working on]

You will be required to:

• Lead and supervise a team of support staff in day-to-day operations, key systems and customer service touch-points (Counter, Call Centre and Email), and any new touch-points created
• Execute daily work at assigned touchpoint(s) through understanding of customer service policies, work processes and use of systems (e.g. Telephony, Customer Relationship Management, Queue Management, etc.)
• Attend to customer feedback, complaints and compliments
• Coordinate and liaise with various stakeholders (internal/external) for intakes and support department projects and prepare related reports for submission.
• Help manage the social media platforms and QSM system.
• Assist and support any other projects/events/duties as assigned within the department

[What we are looking for]

• You should be a team player with at least three years’ experience in the service industry
• You should be IT Savvy with a knowledge of CRM systems, have an affinity for learning, exploring and applying technological and digital solutions to the workplace
• You should also have proven administrative and organisational skills, as well as excellent interpersonal, written and oral communication skills
• You should be able to lead/supervise a team of support/counter staff

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)