About the company

As a full-fledged consultancy firm, 3PA Pte Ltd has been involved in a diverse range of projects embracing the full spectrum of architectural services. These include architectural design and feasibility studies, master planning, interior design, and project management. Its comprehensive portfolio includes commercial, residential, institutional, industrial, civic, transport, religious, mixed-use developments, conservation, as well as interior & urban design.

Responsibilities

• Monitor the project including progress control, quality control, variation/ cost control, safety control, environmental control etc;
• Report any critical and/ or major issues to SOR/Assistant to SOR proposing possible solutions;
• Liaise and coordinate with Consultants to resolve technical and/ or interfacing issues;
• Keep and maintain proper, detailed and updated site records on progress of work;
• Monitor and properly record inspection of different architectural trades;
• Assist Consultants/Clients in the supervision and quality assurance of construction works on site;
• Conduct in progress inspections to ensure that work carried out complies with quality, standards and requirements;
• Ensure that all installation methods and materials used are in accordance with contract specifications and drawings;
• Liaise with contractors/sub-contractors in the coordination of site works;
• Highlight discrepancies, feedback site progress and irregularities to Consultants;
• Ensure the contractors maintain work safety, cleanliness and tidiness of the site.

Requirements

• Diploma in Architectural Studies from tertiary institution and National Certificate in Construction Supervision (NCSS);
• At least 5 years of relevant site experience as a Resident Technical Officer with extensive architectural and interior design supervision, of which 3-5 years of experience preferably in architectural works for healthcare projects;
• Fully conversant with statutory regulations and codes for site supervision, quality control procedures construction administration of progress reports;
• Self-motivated, proactive and team player.

Your are expected to be a determined and hardworking individual.

If you have no relevant experience or is a housewife, we expect you to learn fast and adapt quickly.

**And you must have a preference to work from home.

Job tasks include:

- communicating with new prospects and arrange sales appointments

- follow up with existing clients to ensure they are happy with our service

- coordination work between sales and administration service

- you are expected to work FROM HOME, so you must be disciplined and independent.

Are you looking to work for a company that truly Act for a Sustainable World ?

Do you strive every day to improve the well-being of our planet and people ?

If the answer is yes, come and join the ECOCERT team today and put your skills to good use!

ECOCERT is pioneer and leader in organic and sustainable certification services for key industries like Agriculture, Cosmetics, Textile, HomeCare products, etc…

ECOCERT started in 1991, in France and has now over 2200 employees in 26 offices worldwide and serve clients in 110 countries.

In order to support its development in AsiaPacific, ECOCERT is looking for an Export Document Officer, for its Organic and Sustainable Agriculture division.

We want a highly motivated, energetic, experienced, detail oriented, customer centric individual to perform export document management tasks and be part of the growth of the business in the region.

Tasks:

You will be responsible for performing the following (non-exhaustive list) :

· vet all export documents from our clients and ensure adherence to relevant regulations to deliver certificate of export

• maintain contact with customers to inform them on the status of their requests

• inform clients, in a customer centric way, about missing information, documents or challenges with their applications

• answer client requests in a timely manner and provide helpful information to customers

• be part of the process to suggest initiatives for increasing operational efficiency

• exhibit professional conduct at all times in performing day-to-day tasks

• keep updated with changes in regulations and ensure internal training is completed

• update and maintain company CRM

• work in strong collaboration with other Ecocert colleagues and teams

• provide monthly operation updates and activity reports with KPI monitoring

Experience / Education

• Bachelor Degree with majors in logistics, international business or supply chain

• Fluent in both written & oral English. Fluent in other languages is a plus

• Problem solver and autonomous

• Highly organized and attention to details

• Successful previous experience in similar position

• Excellent communication, interpersonal and customer relations skills

• Microsoft proficiency

Benefits :

• Full time position.

• Compensation in line with market. Base + bonus (quantitative and qualitative targets)

• Flexible work arrangement and very friendly environment

• Ongoing training and personal development

• International company with cross border cooperation

Location : Singapore

If you are interested, please send an email to: [email protected] with subject : “Export Document Officer“, attaching your CV along with a detailed cover letter of why this position would be for you .

Look forward to talking to you !

Responsibilities:

• Booking of flights with airlines
• Arrange shipments with customers and contractors
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer’s requirements
• Ensure compliance with customer’s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier’s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Diploma in Supply Chain or related module equivalent and above
• At least 2 years of related experience in freight forwarding industry
• Strong knowledge in freight forwarding operations
• Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)
• Communication skills
• Able to multitasking and ability to manage time effectively
• Problem-solving

• Assist the Centre Manager on tenant's feedback and complaints. Follow up closely with vendors and tenants to ensure proper case closure for tenant's satisfaction
• Attend and manage season parking and parking matters.
• Manage maintenance of Building including supervising cleaning, security and landscaping works.
• Support capex works and maintenance works.
• Facilitate and support tenant's retention programme and activities.

Job Description for Public Relationship Officer (Full-time)

Responsibilities:

• Plan and execute public relations programs to enhance project visibility and community engagement.
• Address and resolve conflicts, feedback, and complaints related to the project in a timely and professional manner.
• Collaborate with the Client to implement necessary actions and follow up on resolutions.
• Initiate dialogue with property owners, management corporations, Resident Committees, Citizens’ Consultative Committees, Town Councils, and other relevant parties as directed.
• Conduct regular and ad-hoc visits to residents affected by the works to gather feedback and provide updates on work schedules and other relevant issues.
• Be available 24/7 throughout the contract period to attend to public relations matters on-site.
• Maintain and update a PR database to record all communication, visits, and follow-up actions.
• Ensure bilingual proficiency (English and another official language of Singapore) in both spoken and written communication.
• Prepare monthly reports detailing feedback/complaints and actions taken.
• Serve as Secretary for briefings, meetings, and dialogue sessions with affected parties/residents and relevant committees.
• Maintain a professional appearance and wear proper identification pass during engagements with stakeholders.
• Arrange dialogue sessions with affected parties before the commencement of construction work to inform them about project details.
• Prepare and submit a detailed public relations statement and program to the S.O. for approval before the commencement of physical works.
• Design, print, and distribute pamphlets, notices, and other materials to inform affected parties about the project's impact and benefits.
• Provide periodic updates and disseminate information to affected parties until project completion.
• Provide support and assistance for functions and events organized by the S.O. or other relevant parties.

Qualifications:

• Experience in the field of public relations with appropriate qualifications.
• Bilingual proficiency in English and Mandarin is a plus.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proven track record of conflict resolution and stakeholder management.
• Proficiency in maintaining detailed records and reports.
• Ability to work independently and as part of a team.

Working Area:

• Singapore
• $2,600 to $3,200 / Month

Responsibilities

• To be capable of performing the following duties on his own:
• Check installations of static equipment, coating, painting, piping etc
• Review installation to ensure compliance with construction drawings
• Ensure installation has adequate space with operation and maintenance considerations
• Inspect pressure vessels, storage tanks etc and ensure safety devices are properly installed
• Active role in technical discussions with contractors and equipment suppliers
• Witness the commissioning of rotating and non-rotating equipment
• Proper record keeping of all inspection/witness activities carried out
• Perform inspection for defects clearing.
• Ensure defects are cleared before signing off
• Carry out other inspection/witness activities as assigned.

Requirements:

• Posses minimally O'levels or equivalent
• Minimally 10 years of relevant experience in quality assurance inspections for Infrastructure or power plant projects
• Familiar with Pipping works
• Possess strong initiative, and ability to work independently and within team environment when required
• Good interpersonal, written and verbal communication skills

Responsibilities:

1. The primary role is to serve our salespersons or clients at the customer service counter or reception counter.

2. Process documents, collect commission (cash, cheque or online payments), sale of merchandise, use POS system, and handle office equipment (nets/credit card machines, copier machines, and computer terminals at the free seating area).

3. Data entry using our in-house systems (REMSPlus2, Admin module, e-submission) and using external systems (IRAS, HDB, CEA).

4. Manage walk-ins, emails, and telephone enquiries.

5. Frank mail and deposit at SingPost.

6. Collect and distribute mail.

7. Open and close the office, meeting rooms and training rooms.

8. Perform any other ad-hoc duties as and when assigned.

Requirements:

1. GCE ‘O’ Level and above.

2. Preferably someone who has work experience in customer service duties.

3. Excellent phone etiquette and possess good communication skills.

4. Ability to multitask and handle high volume of customers efficiently.

5. Computer literate in Microsoft Office.

6. Preference will be given to candidates who are available immediately or within short notice.

Benefits

· Friendly and Progressive Work Environment.

· Great Career Progression.

· Work from Home Leave

· Annual Leave up to 21 days

· Festive Leave

· Birthday Leave & Birthday Voucher

· Dress Code : Smart Casual

Other Information

· Working Location : Toa Payoh, (HDB Hub near Toa Payoh MRT Station)

· Five (5) day work week, Monday and Friday : 8.30am to 5.30pm, 9.00am to 6.00pm, 9.30am to 6.30pm (With 1 Hour Break)

Interested candidates are invited to submit a comprehensive resume, stating the current and expected salary, date of availability via APPLY NOW button.

We regret that only shortlisted applicants will be notified.

Hiring Now: Resident Technical Officer (RTO) – Repainting Project

Are you detail-oriented with a strong technical background in building projects? We’re looking for a skilled Resident Technical Officer (RTO) to join our team and oversee on-site activities for a major repainting project. As an RTO, you will play a key role in ensuring our project meets the highest standards for quality, safety, and compliance.

What You’ll Do:

1. Supervise daily repainting activities to ensure adherence to project specifications, timelines, and safety standards.
2. Conduct quality inspections on surface preparation, paint application, and finishes.
3. Enforce safety regulations and create a safe work environment for all site personnel.
4. Maintain thorough records, submit daily activity reports, and collaborate with contractors and project managers.
5. Identify and resolve on-site technical or logistical issues promptly.
6. Requirements:
7. Diploma or degree in Civil Engineering, Building, or related field.
8. At least 3 years of site supervision experience, ideally in repainting or building maintenance projects.
9. Certified RTO with recognized local authority credentials (optional).
10. Strong skills in quality control, safety management, and regulatory compliance.
11. Excellent communication and problem-solving abilities.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Highlights

• AWS + Performance bonus
• 5 days work week, Mondays to Fridays (9am-6pm)
• Ubi, Singapore

Responsibilities

• General Ledger Management: Maintain and update the general ledger with accurate and timely entries.
• Accounts Payable and Receivable: Process and manage accounts payable and receivable, ensuring timely payments and collections. Reconcile vendor statements and resolve any discrepancies promptly.
• Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial statements.
• Fixed Asset Management: Maintain and update the fixed asset register, ensuring accurate recording of acquisitions, disposals, and depreciation. Conduct regular physical audits of fixed assets to ensure accuracy and compliance with company policies.
• Fixed Asset Management: Ensure compliance with relevant accounting standards and company policies for fixed asset management.
• Bank Reconciliations: Perform monthly bank reconciliations and investigate and resolve any discrepancies.
• Tax and Compliance: Support the preparation and submission of tax returns and statutory filings.
• Audit Support: Assist in internal and external audits by providing necessary documentation and explanations.
• Cash Flow Management: Monitor and manage cash flow to ensure the company can meet its financial obligations. Prepare cash flow forecasts to support financial planning.
• Follow-Up and Communication: Liaise with internal departments and external stakeholders to resolve financial discrepancies and follow up on outstanding items.

Requirements

• Minimum Diploma in Accountancy or equivalent.
• Min 2 years of related working experience, preferably in the airfreight and logistics industry.
• Well versed in Microsoft Office applications (Word & Excel).

Interested and suitable candidate kindly click quick apply. Resume will be routed to Jasmine Chin Yan Min. We regret that only suitable candidate will be notified.

GEMS Recruit/EA License: 23C1459

EA Personnel No: R1442379 (Jasmine Chin Yan Min)

HR Assistant

• Penjuru (Transport Pickup Provided at: Jurong East, Choa Chu Kang, Bishan & Serangoon)
• Monday to Friday 8.30am to 6pm.
• Salary Range: S$ 2,500 - 2,800

Job Description:

• Lead end-to-end recruitment: sourcing, interviews, reference checks and employment offers.
• Establish partnerships with internal/external sourcing channels for timely/cost-effective hiring.
• Review/adjust recruitment strategies regularly.
• Manage graduate hire programs, internships, job fairs.
• Update internal databases with new hire information.
• Prepare HR documentation for employee files.
• Prepare HR metrics reports (hires by department).
• Ensure compliance with company policies/procedures and legal requirements.
• Administer employee benefits (enrolments, changes, terminations).
• Coordinate employee events/training sessions/team building/recognition programs.
• Perform ad-hoc duties as assigned.

Requirements:

• Diploma or Degree in HR or related field preferred
• 2 years of experience in HR and administrative support roles
• Proficiency in MS Office applications, including Excel, Word, and PowerPoint
• Knowledge of HRIS and payroll software is preferred

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

· Provide administrative and operational support and assist supervisor to ensure smooth operations.

· Handle day-to-day general queries from shelter residents

· Assist in the admission and orientation of new shelter residents

· Attend to general enquires on shelter (Internal/External parties)

· Provide administrative and operational support in overall shelter operations

· Collect statistics for monitoring and evaluation of activities and programmes of the shelter

· Perform and assist in data entry for client and operational records

· Collect and maintain records of payments from clients for shelter fees and utilities

· Maintain records of financials, postages, distribution of rations/assistance to shelter residents, including inventory of in-kind donations

· Support the maintaining of security, health and safety of the shelter environment

· Assist in admission/discharge and orientation of residents

· Access shelter units for maintenance checks, perform minor maintenance repairs and/or contact repair persons for necessary maintenance

· Enforce shelter rules and conduct shelter inspection for compliance with shelter rules

· Manage general disputes that may occur between co-living shelter residents

· Liaise with external stakeholders and AWWA HQ departments for the smooth operations of AWWA TS.

· Support Assistant Manager – Operations in guiding and mentoring the operations team.

· Respond to incidents within shelter units, such as de-escalating crisis situations and notify Operations Head / Centre Manager for next action step

· To support in TS wide programmes

Job Summary:

• 5 days’ work week (8.30am – 5.30pm)
• UP to S$2,800
• Location: East (Bedok)

Job Responsibilities:

• Play an active role in delivering service excellence, enhancing customer satisfaction and provide consistent quality customer service.
• Liaise with customers on incoming queries, ensuring timely and effective execution of customer orders, handling stock allocation, processing of delivery orders and invoices.
• Handle claims received from customer.
• Handle office reception duties include attending to incomings calls and faxes.
• Liaise with forwarders to arrange pickup, fumigation, perform bookings and advise shipment details to customers.
• Prepare documentations relating to Certificate of Origin, Letter of Credit, shipments, etc.
• Proper keep and filing of import / export documents.
• Responsible for any other general admin duties.
• Perform any other duties assigned by the superior.

Job Requirement:

• Knowledge of Certificate of Origin, Letter of Credit, import/export document is advantageous.
• Service and Customer service oriented and good interpersonal skills.
• Ability to work in a fast-paced environment to work independently and in team settings.
• MS Office proficient.

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Residential area:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Mon to Fri 8.30am - 6pm

Job Scope

- Attend to customers’ inquiry

- Prepare and process Air Export booking request

- Arrange for collection of cargo at customers’ premise

- Provide booking confirmation and flight details to customers

- Mange customers’ expectations and complaints

- Correspond with overseas offices on shipment status and inquiries

- Verify invoices from vendor

- Prepare customers’ report

Requirement

- Must be familiar with Microsoft Word and Excel

- Must be able to work independently

- Must be able to converse in English for handling English speaking clients through email and phone

- Must possess a sense of urgency and responsibility in work

- Outgoing personality

- Willing to learn with good attitude

- Prior work experience in this industry is not required, but will be at advantage

- Training will be provided

Site Location -

HDB HIP/NRP

LTA CRL/JEL

Responsibilities

Handle verbal & written feedback from stakeholders, public and authorities in form of emails, letters and face to face meet up.

Keep record and follow up on feedback until closure of case.

Liaise with various Statutory Boards, Government Departments (i.e. LTA, PUB, HDB Town Councils, MOM etc.) and sub-contractors to ensure smooth execution.

Organize and co-ordinate both planned and ad-hoc rectification works.

Maintaining of good reputation and goodwill of company.

Public relation monthly report and weekly updates for management meetings.

Carry out pre- and post-visits to stakeholders and residents nearby the vicinity of work sites.

Preparation of PowerPoint presentations to the Management and Client.

In charge of general administration of the site office.

Requirements:

GCE "O" Level Certificate

@ [email protected]

To perform the following main task :-

1. Admin issues in Delivery order & invoices

2. Supplier payments

3. Basic office purchasing

Our client is seeking a skilled and proactive Compliance Officer to join our client’s, Markets Compliance Team. This critical role involves monitoring regulatory changes, providing compliance advice, and executing 2nd line compliance controls to support our FICC business.

Key Responsibilities:

• Regulatory Monitoring: Track and evaluate regulatory changes affecting the FICC business and branch operations.
• Compliance Advisory: Advise front office colleagues on regulatory requirements relevant to FICC business.
• Licensing Management: Ensure the branch and employees maintain necessary licenses for business activities.
• Desk Reviews: Conduct compliance reviews of front office departments.
• Training Delivery: Lead Markets Compliance training sessions for Front Office and other departments.
• Product Approval: Review and approve new product approval requests.
• Trade & Communications Surveillance: Support the team with surveillance tasks, including investigating breaches.
• Risk Assessment: Perform annual Compliance Risk Assessments for the branch.
• Project & Audit Support: Assist with compliance projects, audits, and inspections.
• Leadership Support: Act as a deputy for the team lead during their absence.

Qualifications:

• Education: University degree.
• Experience: 5-8 years in Markets Compliance or related fields, specifically in Global Markets sales and trading.
• Regulatory Knowledge: Familiarity with Banking Act, Securities and Futures Act, Bluebook, FX Global Code of Conduct, and other MAS notices and guidelines related to FICC sales and trading.

If you or anyone within your network would like to apply for the role then do share your resume with [email protected]

Mon - Fri (Office Hours)

City Hall

1 year Contract

1. Experience in state court library or relevant would be a plus.
   1. Collection development and maintenance (print and electronic resources);
   2. Managing acquisitions and contract negotiations with vendors (print and electronic resources, including subscription/ renewal of online databases);
   3. Preparation and management of the Library budget and handling the day-to-day operations of the Library, including:
      1. Circulation services;
      2. Inter-library loans and document delivery
      3. Reference and information services
      4. Information literacy services (including orientation briefings and training sessions)
      5. Promotion of library resources and services; and
      6. Monitoring patron and collection usage and security.
   4. Answer enquiries received from all channels, including enquiries from walk-in users, by phone, online and through emails (internal & external).
   5. Regular current awareness/ alert services to create awareness of library resources or provide updates of library matters - manage the bulletin board, circulation of latest information etc
   6. Any other library-related administrative duties assigned by the Authority's Appointed Representative.

You are expected to be someone who is hardworking and has a pleasant personality.

This position requires you to work from home most of the time so you must be able to work independently.

If you have no relevant experience - it is essential that you demonstrate the ability to learn fast and adapt.

Job scope details:

- establish rapport and build good relationships with customers

- be enterprising and work out solutions for customers, new or existing.

- involved in the presentation and troubleshooting for various scenarios.

- learn fast and understand the workflow

- able to implement ideas and instructions quickly.

Job Responsibilities:

• Patrolling areas
• Protect property & assets
• Controlling access to buildings and protecting employees, guests
• CCTV Monitoring
• Attending to fire alarm activation
• Monitoring of vehicles entry
• Any other ad-hoc duties as assigned

Others:

• 7am to 7pm
• Six days per week
• Possess Recognise Terrorist Threats (RTT) Certificate
• Location: Jurong West, S619265

Position: Admissions Officer

• Working Time: Monday to Friday, 8.30am – 6pm
• Working Location: Haw Par Villa (Nearest MRT)
• Salary: $2800 - $3300

Overview for the role:

The role will provide administration support in Marketing and Admissions department and to provide comprehensive services to students and staff and maintain the applicable student management systems for the university.

Job Requirements:

• Diploma in Business Administration / relevant discipline
• Preferable with experience in dealing with International Students

Job Duties:

Student Contracts and Student’s Pass Management

• Update student’s records status on Student Management systems to ensure accuracy of record.
• Process Student’s Pass applications and Student’s Pass cancellation for each study period on system
• Maintain records of the application, payment, approval, and formality completions of Student’s Pass.
• Ensure all Student’s Pass changes have relevant approvals in line with policy.
• Maintain up-to-date knowledge of Student’s Pass requirements.

Student Contracts

• Assist in the preparation and checking of Student Contracts.
• Execute student contracts in accordance with the procedures and in line with policy.
• Maintain up-to-date knowledge of Student Contracts policies and procedures.

Others

• Ensure file circulation to relevant departments is conducted timely.
• Maintain student’s medical insurance coverage records.
• Provide student services support on Student Contract and Student’s Pass enquiries.
• Ad-hoc tasks assigned by the Senior Admissions Officer.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Position: Retail Assistant – Showroom

• 5.5 Days Mon-Fri 9AM – 6PM / 10AM to 7PM, Sat 9AM to 1PM
• Location: Near Boon Lay MRT
• Salary: $2500 to $3000 + AWS (based on experience and relevant industrial background)

Requirements

• Admin experience, prefer have experience in FMCG food industry
• Will need to work in office and assist in showroom

Job scope

• Assess customers’ needs and provide assistance and information on product features
• Welcome customers to the store and answer their queries
• Maintain in-stock and presentable condition assigned areas
• Actively seek out customers in-store and handle cashier, payment
• Remain knowledgeable on products offered and product promotion
• Process POS (point of sale) purchases/Cashiering
• Handle returns of merchandise
• Team up with co-workers to ensure proper customer service
• Comply with inventory control procedures (weekly and yearend inventory)
• Help in picking for Online orders
• Do other task as assigned by Management

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.

Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!

Job Responsibilities

• Delight our customers by providing outstanding service and support to boost their satisfaction.
• Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
• Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
• Become an expert on our exciting programs and confidently promote them to our valued customers.
• Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
• Go above and beyond to exceed customer expectations and elevate our service quality.
• Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
• Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
• Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
• Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.

Work Hours

As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:

• Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
• You'll also get one weekday off and one weekend off each week
• Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.

Work Location

Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.

Job Requirements

• Minimum GCE 'O' levels qualifications
• Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
• Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
• Strong communication skills in English (both spoken and written) with keen attention to detail
• Demonstrates effective and efficient customer service abilities
• Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
• Positive and professional demeanour with strong listening abilities
• Capable of working independently while also being a team player
• Willingness to work at different centres as needed based on operational requirements

What we offer:

• Attractive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon 1 year of service.
• Fully-stocked Pantry
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job Description

• Make calls to prospective / new customers from sources provided
• Calling from available database of existing clients or new clients with interest
• Attend to customer enquiries
• Identify and assess customer’s needs
• Schedule appointments for customers
• Reminder to new customers for appointment through calls/SMSs
• Build sustainable relationships of trust through open and interactive communication
• Meet personal sales targets and call handling quotas
• Handling of inquiries, complaints and feedback
• Generation of daily report
• Liaison with Branch Managers on turn ups

Job Requirements

• Candidates with experience in the Beauty & Wellness industry are preferred.
• Able to speak Mandarin to liaise with Chinese speaking employees.

Other Details

• Basic + High Commission + Incentive
• Competitive salary and benefits package.
• 5-day work week (able to work at least 1 weekend per week)
• Working hours from 10am - 7pm
• Work location: Sin Ming Lane (near MRT)