The Restaurant & Bar Executive will deliver prompt and professional F&B service to Hotel’s guests and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. He/she must be familiar with ALL Loyalty Program to recruit members and be able to share information when handling existing ALL members.

Outlet Operations

• Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.

• Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

• Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.

• Take food and beverage orders according to guest’s requirements and preferences.

• Deliver food & beverage services in accordance to departmental standards and procedures.

• Ensure that all food & beverage are serve according to LQA service standard.

• Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

• Remember individual guest’s names and their preferences to extend a personalized service.

• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

• Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

• Handle guests’ complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

• Supervise and assist in assigned work station’s activities and oversee the operation of outlet in the absence of management

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf

As the Closer in the Sales Account Executive position at Programmer Force (pvt) Ltd., your primary responsibility is to finalize deals and onboard potential customers within the technology and software development sector, with a focus on RegTech and KYC/AML/KYB solutions. You'll leverage your sales expertise to convert qualified prospects into loyal clients, bridging the gap between Marketing and Sales teams. Your success depends on understanding client needs, articulating value propositions, and adeptly closing deals. By employing various sales strategies, negotiating terms, and ensuring client satisfaction, you'll drive revenue growth and foster long-term client relationships in the regulatory technology landscape.(This role is for Singapore Nationals or PR holders only)

Responsibilities:

• Take ownership of closing deals and securing commitments from potential clients within the technology and software development sectors.
• Collaborate with the Marketing and Sales teams to understand client needs and tailor solutions accordingly.
• Manage and nurture client relationships throughout the sales process, ensuring a seamless experience from prospect to customer.
• Utilize sales techniques and negotiation skills to overcome objections and finalize agreements with prospective clients.
• Coordinate closely with internal stakeholders to streamline the closing process and address client concerns effectively.
• Maintain a deep understanding of Programmer Force's products/services and effectively communicate their value to clients.
• Provide regular updates and reports on sales activities, pipeline status, and revenue forecasts to senior management.
• Stay informed about industry trends, competitor activities, and market developments to identify new opportunities and stay ahead of the curve.

Experience and Qualifications

• Proven experience in a sales role, with a track record of success in closing deals and driving revenue growth within the technology sector.
• Strong proficiency in sales techniques, negotiation strategies, and objection handling,
  particularly within technology-focused industries.
• Extensive background in selling to technology-driven organizations, with a deep understanding of client needs and pain points in the software development space.
• Demonstrated ability to convert leads into loyal clients, with a focus on delivering exceptional customer service and building long-term relationships.
• Proficiency with CRM software (e.g., Hubspot) and sales tools to manage pipelines, track activities, and optimize performance.
• Excellent communication skills, both verbal and written, with the ability to convey complex ideas and solutions in a clear and compelling manner.
• Bachelor's degree in Computer Science, Marketing, Business Administration, or a related field.

Great to Have Experience and Qualifications:

• Experience in a closers role within the technology sector, with a strong track record of exceeding sales targets and driving revenue growth.
• Familiarity with software development processes, coding practices, and industry standards, enabling you to understand client requirements and tailor solutions effectively.
• Comfortable with sales cycles ranging from 3-9 months, with the ability to navigate complex deal structures and decision-making processes.
• Knowledge of reseller/system integration channels in cybersecurity or identity management solutions, providing insights into additional revenue streams and partnership opportunities.

Example Objectives:

Success in the Sales Account Executive role in the Closer's role is measured by metrics such as revenue generated, deal closure rates, and client satisfaction scores. Meeting or exceeding sales targets, expanding the client portfolio, and driving repeat business are key indicators of success, along with contributing to the overall growth and profitability of Programmer Force (pvt) LTD. 

#pf #hrforce

This role reports to the Assistant Transport Manager.

The Transport Coordinator / Executive shall assist in planning, coordinating and monitoring of transport orders and ensure that they are performed in accordance to prescribed safety, quality and productivity levels. This will include close liaison with both internal and external stakeholders (contractors and customers).

• Act as the primary liaison between external hauliers and the company.
• Assist in the planning and allocation of delivery and transport orders.
• Maintain and preparing key data sets for reporting and presenting findings to internal stakeholders for review.
• Conduct regular site observations in collaboration with hauliers.
• Perform haulier audits to ensure compliance with company standards and regulatory requirements.
• Coordinate with key stakeholders to plan and execute transport orders efficiently.
• Monitor and ensure all transport orders meet the company’s KPIs.
• Identify and follow up on operational and service level gaps.
• Undertake additional ad-hoc duties and projects as needed.

• Diploma in Supply Chain Management, Logistics Management, Transport, or a relevant field (NITEC / Higher NITEC holders are also welcome to apply)

• Experience in export, import, and general trucking order process flow.
• Highly organized, structured, and meticulous.
• Strong verbal and written communication abilities, ensuring clarity during engagement or presentations.
• Ability to thrive in a fast-paced and dynamic working environment.
• Proficient in Microsoft Office (Excel, PowerPoint, Word and Power BI).
• Knowledge of SAP.
• Strong ability to work independently while demonstrating effective teamwork and collaboration with various stakeholders.
• Customer-oriented with excellent interpersonal skills.

Chan Chee Meng
EA 07C3069
R1110620

Job Description

• Provide comprehensive support for shore-based infrastructure, applications, and end users.
• Provide infrastructure support for a network consisting of switches, firewalls and maintain the reliability of the network and systems infrastructure.
• Monitor backup server and enterprise backup system to ensure the recovery of user data and email systems.
• Set-up and maintain IT equipment in Auditorium, Boardroom and other meeting spaces as required.
• Coordinate with vendors for the procurement and servicing of IT equipment.
• Manage company domain name and public IP addresses.
• Administer Active Directory, DNS, DHCP and MS O365.
• Assist in server monitoring, configuration, installation, and setup user sccount / security administration.
• Provide multi-level support and convey resolutions for issues pertaining to software, hardware, printers, e-mail, network and telecommunication.
• Configure IT profiles and equipment.
• Provide expert knowledge on Microsoft Office and other Windows applications to resolve issues.
• Analyze, monitor, and resolve application and system failures and provide general analysis and operational support.
• Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity.
• Initiate installations of application software and updates.
• Resolve application and system failures.
• Facilitate end-user communication and computing for ships at sea.
• Collaborate with ship personnel and make visits to ships as required.
• Engage with third-party vendors and Telco providers for infrastructure maintenance and ship communications.
• Extend support to colleagues in other regions as the company expands.
• Update IT and user inventory / data and produce monthly reports.
• Understand the potential cyber vulnerabilities in computer-based systems and technical procedure and protection measures to ensure availability and integrity of systems and data.

• Minimum Diploma holder in relevant discipline with minimum 3 years of experience.
• Must have strong computer hardware and software proficiency.
• Experience in maritime sector and operations, and strong familiarity with navigational aids and maritime communication systems.
• Able to troubleshoot and problem solve.
• Good communication skills, team player & able to work in challenging ICT environment.
• Able to travel overseas and board vessels and perform duties on ships in shipyard & anchorage.
• May need to work on weekends and public holidays.
• Candidate with maritime industry experience will be an added advantage.

Chan Chee Meng
EA 07C3069
R1110620

Are you a recent graduate (0-3years) excited to dive into the world of testing and development? We’re looking for dynamic individuals to join our Research & Development Engineering team as an Engineering Assistant. Reporting to the Test and Lab Manager, you’ll play an important role in our prototype building, testing, and troubleshooting activities for power supplies.

Key Responsibilities:

• Prototype Building & Assembly: Lead the assembly of PCBA prototypes and power supplies.
• Component Management: Prepare and manage electrical and mechanical components for prototype building.
• Testing & Troubleshooting: Perform basic functional tests, EMI/EMC tests, and troubleshoot power supplies.
• Inventory Management: Oversee R&D electrical and mechanical component inventories, product samples, and lab consumables.
• Equipment Maintenance: Ensure the maintenance of equipment for daily tasks.
• Documentation: Prepare necessary documents for laboratory and equipment needs.
• Ad Hoc Support: Assist with occasional tasks assigned by the company.

Why Join Us?

• Innovative environment: Work on cutting-edge projects in a collaborative setting.
• Career growth: Opportunities for professional development and career advancement.
• Engaging work culture: Activities and a work environment that is employee-centric

About the role

The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused

solutions to support the achievement of business objectives.

What you will be doing

• Communicate with customer, warehouse and forwarder in day to day operations

• Validating shipping documents from vendors, ensuring document completeness and accuracy adhering to SOP

• Advise vendor the mode of transports based on guidelines.

• Liaising with vendors / forwarders on shipment arrangements

• Monitoring of shipment status and to address custom clearance issues promptly.

• Reporting tasks (Extracting of reports from portal)

• Other ad hoc - Further duties to be identified in due course.

The successful candidate

• Preferably Diploma / Degree in Logistics / Supply chain

• Candidate with minimum 2-3 years’ experience

• He/She must equip with effective communication and collaboration skills to work with vendor, supply chain

team, marketing team and freight forwarders.

• Candidates to equip with basic MS Office skills

Key Responsibilities:

To develop skillsets in recovery under the retail and non-retail NPL portfolio so as to achieve targeted recovery action.

Tasks

• To manage the legal recovery actions by the Bank including but not limited to appointment of external legal counsels in the Bank’s panel, liaising with the legal firms, collating and maintaining the borrowers’ information from various credit files, checking the accuracy of borrower’s information/data produced by the legal firms and following up on subsequent legal actions until all legal avenues have been fully exhausted.
• To tackfully engage with customers who responded to our legal actions for loan recovery/collections.
• To coordinate with / assist fellow colleagues to engage/liaise with borrowers who responded to the Bank’s legal demands for formulation of a restructuring and rescheduling (R&R) plan under a credit application to management for approval.  Thereafter, proper follow through in documentation/administration functions for implementation and monitoring that approved plans are diligently complied.
• To promptly and diligently file Proofs of Debt (“POD”) for borrowers bankrupted or under Debt Repayment Scheme.
• To assist in any reporting matters or adhoc tasks/projects as assigned by the Head of Loan Recovery.
• To assist in proper filing and administration tasks within the Loan Recovery.

Essential Duties and Responsibilities:

• Learns to conduct routine analyses in compliance with applicable methods, protocols, SOPs, and regulatory agency guidelines.
• Learns how to document work and maintain study documentation and laboratory records.
• Learns how to use laboratory equipment and software appropriate for assigned tasks.
• Learns to carry out testing on all aspects of work and calibration of equipment in the respective section when necessary.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Learns to perform the duties of a Quality Officer for the section
• Attends and participates in project meetings.
• Learns to perform peer review of data.
• Learns to highlight abnormalities and discrepancies in the testing, calibration and results.
• Contributes to a cohesive team environment. Plans individual workload in coordination with team members.
• General laboratory work like sample receipt and registration, preparation of sample bottles and helping to maintain cleanliness of laboratory, equipment and apparatus.
• Maintains a clean and safe laboratory work environment.
• Conducts all activities in a safe and efficient manner
• Assist the Lab Manager/Senior Chemist in all aspects of work in the respective section.
• Demonstrate and promotes the company vision.
• Regular attendance and punctuality.
• Performs other duties as assigned.

• Responsible for the availability and proper functioning of infrastructure and real estate. You are responsible for the planning, awarding and management of trades, repairs, conversion/new construction measures and building security for all sites in APA w/o China
• Search for new lease locations and support the property management during lease negotiations.
• Coordinate relocations and restructuring of work areas as well as the planning and implementation of maintenance and repair work.
• Responsible for planning, monitoring, controlling and optimizing property-related costs and budgets.
• Develop standards for the use and equipment of office, production, development, logistics and assembly areas and initiate, monitor and implement measures and projects to achieve strategic corporate goals.
• Introduce suitable tools and processes in the areas of project management, energy management, space management, relocation management, maintenance, visitor support, building cleaning and security.
• Develop and implement strategies to improve efficiency and cost savings. This also includes monitoring energy consumption and environmental impact.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Support the reservations team to ensure all key KPIs are met and maintained including conversion, abandoned call rate and call quality assurance.
• Supporting & Handling Email Reservations
• Taking Internal & External calls follow LISTEN/LQA Standard
• Perfect Arrival Check
• Rate Loading
• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly
• Maintain high level of performance within the reservations guest experience, including training and support for the reservations team and liaison with operational teams.
• As instructed by the Director of Reservation Sales, maintain and update reservation systems with accurate tracking and rate information to all distribution channels.
• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational
• Manage rooming lists, corporate bookings, and crew blocks as required
• Travel Agent Commission Reconciliation

About the role

We Are Social is a global socially-led creative agency with unrivalled social media expertise. With more than 1300 people in 19 offices spanning four continents and over 80 people here in our Singapore office, we deliver world-class creative campaigns and strategies based on social insights, for forward-thinking brands. 

Our Account Management teams are an integral part of We Are Social, the first level of Account & Client Management within our structure. We look to you to support your team in delivering our core service areas in Consultancy, Strategy and Engagement.

Your role is focused on day-to-day delivery. Your team leaders will help you manage your tasks and priorities, although we do expect you to take responsibility here too. You need to conduct business effectively with attention to detail and accuracy in all communications either internal or external.

We do expect you to keep abreast of the industry and consume a wide variety of social media looking for emerging trends and best practices, educating not only your team but also the wider team here at We Are Social.

Your key responsibilities will include:

• Liaison between key stakeholders both internally and externally
• Assist the Account Manager and Account Director on the day-to-day delivery of output for the Channel Management workstream, where you may support a various number of tasks such as creative production, reporting, social monitoring, content validation and coordination of client content calendar 
• Understand the overall client business objectives and support the development of strategies as needed
• Attend briefings/meetings both internal, externally and prepare minutes
• Prepare and manage briefs and timelines as needed
• Work with the wider team to ensure all deliverables created are of the highest standards
• Respond promptly to clients’ concerns, feedback and requests while ensuring regular updates on the statuses of each project/campaign
• Be meticulous and organised in content reviews and job filings
• Monthly content planning, writing content briefs with the local team and managing postings for We Are Social’s owned social channels including relevant quarterly global reports

What are we looking for?

• Prior experience working in an agency is preferred but not mandatory
• Ability to perform under stress to meet deadlines while still maintaining a high standard of output
• Understands basic agency processes while knowing the operational function of each department
• Attention to detail and organisation skills are a must
• Comfortable with writing, proofing and public speaking – display a good command of English
• Skilled in MS Office – PowerPoint, Word and Excel

#LI-JT1

The Executive Chef is responsible for overseeing all aspects of kitchen and stewarding operations, including menu planning, food preparation, staff management, quality control, cost management, and ensuring compliance with health and safety standards. He/she is responsible for the maintaining of culinary standards and reputation of the establishment.

Primary Responsibilities

• Responsible for designing and creating menus that align with the restaurant's concept, target audience, and culinary vision. This involves creating new dishes, selecting ingredients, and considering factors such as seasonality, food trends, and dietary restrictions.

• Oversees and participates in food preparation, ensuring that dishes are prepared to high standards of taste, presentation, and quality. Also be responsible for specialized cooking techniques and handling intricate recipes.

• Responsible for recruiting, hiring, and training kitchen staff, including sous chefs, line cooks, and prep cooks. Provide guidance and mentorship to the team, ensuring a positive work environment, and maintaining high levels of productivity and professionalism.

• Manages all aspects of kitchen operations, including workflow, organization, and scheduling. Ensure that food is prepared and served efficiently, maintain cleanliness and hygiene standards, and monitor inventory levels of ingredients and supplies.

• Maintains strict quality control standards to ensure that all dishes leaving the kitchen meet the restaurant's standards. They taste and evaluate food regularly, monitor portion sizes, and provide feedback and guidance to the kitchen staff to maintain consistency and quality.

• Responsible for controlling costs in the kitchen, including food costs and labor expense, develop and manage budgets, negotiate with suppliers, and optimize the use of ingredients to minimize waste and maximize profitability.

• Collaborates with other departments, such as front-of-house staff and management, to ensure smooth operations and excellent customer service. Communicate effectively with the team, providing clear instructions and fostering a positive and collaborative work environment.

• Ensures compliance with health and safety regulations and food handling standards. Establish and enforce proper sanitation and safety procedures, conduct regular inspections, and address any issues or concerns promptly.

• Aware and updated on trends, techniques, and innovations. They seek opportunities for creativity and experimentation, incorporating new flavors, ingredients, and cooking methods into the menu to keep it fresh and appealing.

• Interact with guests, receive feedback, and handle special requests or dietary requirements. And participates in culinary events, promotions, and collaborations to enhance the restaurant's reputation and attract customers.

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace, but are passionate about the role of brands in helping bring about social change. The Senior Account Executive is a vital support member to all agency account teams. As an account executive, you'll need to thoroughly understand a client's products or services and what their communication goals are.  

Expectations of a Senior Account Executive / Junior Account Manager

• Assists the Account Director in business support and management. 

• Assists in providing timely responses to client requests. 

• Schedules business meetings and do follow-ups. 

• Provides input for the creation and execution of marketing plans 

• Gathers data on ad campaigns to evaluate performance, and gives recommendations on ways to improve campaign performance.  

• Tracks campaign budgets 

• Gathers information on the competition 

• Ensures that ad campaigns are in compliance with advertising guidelines.  

• Assists in developing and implementing business improvement programs. 

• Analyses invoices and provides invoicing support. 

• Assists in developing client presentations, proposals and reports. 

• Maintains thorough understanding of account management principles. 

• Assists Account Director in coordinating day-to-day account activities. 

• Maintains a sense of discretion and professionalism, representing the Groupe  

Key Responsibilities:

Customer/Market – Business Transformation

• Perform loan disbursements, repayments, rollovers, redemption and fee collection with accuracy and within the stipulated turnaround time.
• Respond to Business Units’ requests and enquiries within a stipulated time line.
• Collaborate with the Team Lead to engage the Business Units on a regular basis to resolve BAU issues and improve cooperation between the teams.
• Actively participate as a member of a team to move the team towards completion of goals i.e. develop a service-oriented culture within the team.

Process Digitalization or Automation /STP

• Participate in process digitalization, automation initiatives, bank-wide projects and system testing. 

Productivity Improvement

• Ensure all SLA/TAT are being met.
• Ensure work is completed with speed and accuracy.
• Contribute process improvements ideas to improve TAT, efficiency and reduction of internal errors in work processes.

Process Efficiency / Process Improvements

• Participate in process improvement discussions to improve the turnaround time for BAU processes. 
• Identify operational risks and implement measures/controls to plug the risk gaps so that processes are in line with the with all internal & external policies/guidelines and requirements of the regulators

Operational Risk & Compliance

• Work together with Team Lead to ensure that audit rating is “Satisfactory” or better.
• Work together with Team Lead to ensure no/minimal operational lapses/financial losses.

Individual Contribution/Competency

• Participate in BCP Co-ordinator/Risk Co-ordinator or Data Steward roles.

Learning/Competitive Positioning

• Maintain high standards for self-development to achieve/exceed the goals of the team and to derive satisfaction from achievement of goals and continuous improvement.
• Initiate action plans to achieve self-development goals which has to be in line with the department and Group’s direction of building high performance culture.
• Develop a mind-set of continuous learning to keep up with the pace of change in the Bank and to be competent in the job assigned.

• Assist the Chief Engineer and/or Maintenance Officer to issue Work Orders / HotSOS to Duty Engineers and Technicians.
• To compile all hardcopies of Daily Activities, Meter Readings and Maintenance Report and transfer in engineering e-folder.
• Preparation and submission of Monthly Maintenance and Utilities Report.
• Check the work load and efficiency of various sections.
• To monitor and update Maintenance Schedule for both in-house Engineering Team and outsource Contractors on daily basis.
• Ensure Duty Personnel and Vendors carry out the Room Preventive Maintenance (RPM) and the Periodic Plant Maintenance (PPM) works according to the scheme and schedule.
• Filing of Vendor’s Service Reports, Invoices and other documents.
• To assist Chief Engineer and/or Maintenance Officer on Licensing and Maintenance Contracts expiry and renewal.

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

• Establish client’s requirements and undertake feasibility studies 
• Attend onsite and consultants’ meetings and liaise with clients, architects and associate consultants in the administration of projects 
• Interpret engineering drawings and specifications to calculate project costs 
• Prepare various main building contracts, piling contracts and nominated sub-contracts for tender and contract formalization 
• Measure and take off quantities for architectural and structural work elements 
• Administer pre and post contract and consultancy work 
• Assess variation orders, prepare interim valuations, cost plans and budget studies 
• Compile contract documents for execution 
• Understand and adhere to the statutory building regulations 
• Undertake cost analysis for repair and maintenance of project work 
• Allocate work to subcontractors 
• Analyze outcomes and write detailed progress reports 
• Maintain awareness of different building contracts in current use 
• Valuing completed work and arrange payments 
• Provide advice on contractual claims 

You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.

What you get to do in this role:

• Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
• Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help help their IT roadmap
• Identify the right specialist/ support resources to bring into a deal, at the right time

THE MISSION ?
Like Granny's dishes

The Admin & Facilities Executive shall handle the office renovation and reinstatement works and ensure the day-to-day smooth operation of a building infrastructure, through administrative support, including procurement, negotiation, contractor liaison and documentation as well as coordination of staff and office equipment during relocation.

• To prepare the costing and proposal of the renovation & reinstatement for the office.
• To manage the contractors for major and minor works during the renovation & reinstatement.
• Collaborate with the stakeholders during the renovation and reinstatement to ensure smooth operations.
• Handle all the pantry procurement and gifts for employees.
• Planning of company events and preparation of monthly employee birthday vouchers.
• Manage the cleaning hygiene vendor and monitor the services provided.
• Provide administrative support to the event planning and management team.
• Office maintenance, including courier service and office assets tracking.
• Managing corporate calls, opening, sorting and distributing incoming correspondence, mails included
• Responsible for office administration such as printing staff name cards, staff passes, door access cards and general administrative support for staff onboarding and offboarding request.
• Manage Admin / Facilities helpdesk via workday.

Requirements:

• Must have experience in renovation & reinstatement of the office.
• At least 2 years of relevant experience in a similar role, administration or facility.
• Meticulous and well-organized to ensure administrative accuracy.
• Good team player with a positive and can-do attitude.
• Good interpersonal & communication skills.
• Self-driven, able to multitask with a good time management.

• Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

*Please note that due to length of position, applicable benefits will be pro-rated accordingly.

Job Responsibilities:

• Ensure all shipments reach our store on time.
• Practice customer service when interacting with other companies and clients and see to it all external parties receive a positive interaction with the company
• Verify all incoming shipments to be accurate by comparing the invoice to order and ensuring all goods are in acceptable condition
• Accurately package, label and weigh items to be shipped and ensure proper shipment method and shipping charges
• Work with team members to see that all documents are handled promptly, and goods are shipped and stored properly
• Ensure accurate data is captured in the transport management system (Des/ITM)
• Tallying /Tracing of import cargoes
• Perform inbound receipts/checking and other related activities
• Liaising with our LSP (Haulier, Sagawa) and other office personnel
• Reconciliation external warehouse inventory
• Keeping the records and documentation
• Data entry (MVBC) and other ad-hoc duties as assigned by the superior.

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

• Manages day to day project admin tasks
• Assist engineers in preparation of meeting minutes and consolidating tender returns and tabulation
• Assist the sector leads in preparation bids
• May revise system or schedule as required to ensure timely approvals and distribution.
• Ensures changes to document are completed in a timely fashion in order to meet set deadlines. 
• Responsible for coordination with other parties to make sure document edits are made and proofed.
• Tracks and keeps records of documents. 
• Ensures document tracking and production system is maintained. 
• Prepares and maintains a document control system for all forms of documentation. 
• Makes copies of drawing for production and other company employees. 
• Ensures that all completed documents have been signed-off by the appropriate personnel.
• Implements and follows company quality assurance program procedures.