Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Summary
To provide excellent guest service and ensure a safe environment for guests. Collaborate closely with the Residence Manager to create memorable guest experiences.

Responsibilities

• Provide courteous and efficient service in the breakfast lounge.
• Prepare and present breakfast as per standards.
• Maintain cleanliness and organization of the lounge area in accordance with food safety and hygiene standards
• Manage food inventory and supplies, including ordering and restocking as needed.
• Respond to guests’ complaints, requests, and inquiries efficiently and tactfully.
• Collaborate with team members to ensure a seamless and enjoyable guest experience.
• Be familiar with Serviced Residence facilities and functions, and assist with property event or activities when needed.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Cook and/or prepare simple food items for breakfast.
• Perform light housekeeping duties such as dishwashing, sweeping and mopping the breakfast lounge, and toilet cleaning.
• Undertake any other duties assigned by superiors diligently and professionally.

Requirements

• Prior experience in a similar role is preferred.
• Food Hygiene Certificate is mandatory.
• Possess excellent communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Reporting time is 6am or latest 615am.

Responsibilities

• Direct, guide, and oversee Room Attendants to maintain the highest standard of cleanliness and tidiness in all assigned apartments and floor corridors for the safety and comfort of guests.
• Identify apartments for the CARE Program, ensuring they meet the refurnished standard, organizing deep cleaning, and providing timely feedback to Front Office and Engineering if necessary.
• Plan work schedules for Houseman and follow up on special cleaning requirements.
• Log work orders for Engineering promptly and follow up on outstanding orders to ensure satisfactory completion of repair/maintenance before the next arrival.
• Maintain knowledge of the property and provide information to staff and guests when required.
• 'Meet and Greet' guests to build relationships and provide personalized services, gathering feedback of their stay.
• Notify Housekeeper immediately in case of lost and found, property damage or theft, by guests or staff.
• Conduct random checks for linen stocks, cleaning tools, and supplies in the floor pantry to ensure proper storage and usage.
• Ensure all fire staircases, service areas, and fire exits are free of obstruction objects.
• Assist in monthly stock-take exercises and provide support when needed.
• Ensure daily updates on apartment status are communicated to Front Office via the discrepancy report.
• Calculate and check overtime claims in a timely manner for onward processing via the HR system.
• Keep the Housekeeper informed of staff performance and conduct verbal or written counselling jointly with the Housekeeper.
• Inspect apartments, corridors, service areas, lift landings, storerooms, floor pantries, bin chutes, and backstairs regularly to ensure compliance with quality and standards, cleanliness, and tidiness.

Requirements

• O-Level or equivalent
• At least 2 years of supervisory experience in Hotel/Serviced Residence Housekeeping
• Proactive, meticulous and able to perform strenuous activities and handle heavy load

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Responsibilities

• Handle operations in the cruise division which includes planning and arranging ground transportation, hotel bookings, shore excursions and other related services.
• Assist with field work when cruise ships or guests are in town.
• Work over the weekends and during public holidays may be required when cruise ships or guests are in town.
• Assist with the planning of ground operations prior to ship / guests’ arrival.
• Manpower planning for staffing on the ground during field operations.
• Create new and unique tour programs.
• Provide invoices for accounting to close after each cruise assignment.
• Assist with ad-hoc duties assigned.

Requirements

• Proficient in MS Office
• Able to work during weekends and public holidays when required

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Working Hours: 5 days office hours

Salary: Up to $6K

Job Scope:

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Job Requirements:

• Min. 3-4 years experience in hospitality industry
• Preferably handled a team before
• Keen to enter healthcare industry

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

The Assistant Manager, Hospitality role is to assist Head, Hospitality to complete all Hospitality-related operations, ensuring our establishment works smoothly and to assist in conducting training on Hospitality-related curriculum.

This role is responsible for building relationships with residents and their family members, identifying their needs and a seamless service delivery.

There will be an agreed Key Performance Indicators set for maintaining the service excellence of the nursing home. All roles are accountable for providing a range of services.

Essential Functions

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Interested candidates please email your resume to [email protected]

Jonathan Lim Yu Xiang

Recruit Express Pte Ltd EA

Licence No: 99C4599

CEI Registration Number: R22110657

Gemini Personnel , we are two time award-winning manpower consulting group

As part of their regional expansion, we are hiring Project Lead to be part of our growing team

You will play a critical role in ensuring the success of the project survey for guest experience and delivering valuable insights to our clients.

By effectively managing the project, coordinating with stakeholders, and analyzing data, you will contribute to the growth and development of the organization.

This role shall be responsible for overseeing and managing the execution of a survey project focused on tourist and visitor experiences.

Involve coordinating with various stakeholders, ensuring project timelines are met, and delivering high-quality research insights.

Key Responsibilities:

Project Management:

Develop and implement comprehensive project plans and timelines.

Monitor project progress and identify potential risks or challenges.

Ensure timely completion of project deliverables.

Coordinate with internal and external stakeholders, including research teams, clients, and vendors.

Survey Design and Implementation:

Collaborate with research teams to design and develop effective survey instruments.

Oversee the deployment and administration of surveys to target audiences.

Manage data collection and quality control processes.

Data Analysis and Reporting:

Oversee the analysis of survey data to extract meaningful insights.

Prepare detailed reports summarizing key findings and recommendations.

Present findings to clients and stakeholders in a clear and concise manner.

Client Management:

Build and maintain strong relationships with clients.

Address client inquiries and concerns in a timely and professional manner.

Provide regular updates on project progress and deliverables.

Team Management:

Lead and manage a team of researchers and field staff.

Plan and manage part-time surveyor resources.

Assign tasks and delegate responsibilities.

Provide mentorship and guidance to team members.

Handle disciplinary issues as needed.

Operational Planning:

Create and manage project rosters to ensure efficient allocation of resources.

Develop and implement operational procedures to streamline project execution.

Qualifications:

Diploma Bachelor's degree in market research, sociology, psychology, or a related field.

Minimum 3 years of experience in project management, preferably in the market research or tourism industry.

Strong understanding of survey methodology and data analysis techniques.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational and time management skills.

Proficiency in relevant software tools (e.g., survey tools, data analysis software).

Familiarity with qualitative and quantitative research methods.

Responsibilities

• Handle operations in the cruise division which includes planning and arranging ground transportation, hotel bookings, shore excursions and other related services.
• Assist with field work when cruise ships or guests are in town.
• Work over the weekends and during public holidays may be required when cruise ships or guests are in town.
• Assist with the planning of ground operations prior to ship / guests’ arrival.
• Manpower planning for staffing on the ground during field operations.
• Create new and unique tour programs.
• Provide invoices for accounting to close after each cruise assignment.
• Assist with ad-hoc duties assigned.

Requirements

• Proficient in MS Office
• Able to work during weekends and public holidays when required

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Housekeeping

• Train and develop the Housekeeping team in proper procedures and appropriate performance of duties to ensure smooth running of the residences
• Writing and reviewing of household manuals / SOPs for owner’s approval and monitor the committed and effective implementation by all team members
• Sourcing, recruiting and selecting of suitable housekeeping team;
• Monitor staff working schedules to ensure adequate manning, supplies and equipment for household to carry out their duties
• Frequently interact with owners to maintain direct communication and compliance with their needs

Culinary/ Meal-Planning

• Train and develop the Culinary team in proper procedures and appropriate performance of duties
• Reviewing of menus or recipes for owner’s approval
• Sourcing, recruiting and selecting of suitable culinary team
• Monitor staff working schedules to ensure adequate manning, supplies and equipment for household to carry out their duties
• Frequently interact with owners to maintain direct communication and compliance with their needs

Vendor Management

• Scheduling and monitoring of routine maintenance works/ inspections from landscapers, cleaning services etc

Events/ Activities Planning & Execution

• Responsible for coordination for external services to ensure planned events/ activities are executed according to plans. This includes appropriate setting up of house decoration & ambience such as floral arrangements; door gifts and wines (as and when required)

Requirements:

• Minimum 8 years’ experience
• Vendor and project management skills
• Proficient in MS Office applications
• Pleasant personality with excellent interpersonal skills and a strong team player
• Experience in delivery of a discreet, confidential and unobtrusive service yet maintaining the fine etiquettes to represent the household
• Ability to anticipate others’ wishes and adapt accordingly
• An eye for detail with keen interest in antiques, fine wine and flower arrangement
• Self-demand for high standard

For all interested applicants:

Apply now by sending your resume to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

COMPANY DESCRIPTION

Wild Honey is all about beautiful breakfasts, all day everyday. It provides an affordable yet luxurious, a chance to become an armchair traveler. A home away from home for guests, friends and team members.

Working at Wild Honey provides an opportunity to bring some of the cues of fine dining to all day casual dining. It is a fun, vibrant and exciting place to work. As an employee of Wild Honey you will be able to make an impact every day, through teamwork, passion and an unwavering commitment to ensure every guest has an exceptional dining experience.

RESPONSIBILITIES

Join a team of passionate, fun and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore!

wildhoney.com.sg

In the words of our team members - No Place Like Home.

If you love breakfast, leads from the front in the kitchen and passionate about delivering exceptional levels of food quality, we are looking for a Chef de Partie (CDP) to join our Wild Honey family.

Job Description:

This position requires the activities during his shift for kitchen operation from food preparation to final production. It also involves maintaining of food quality served and the waiting period for serving.

• This position is a hands-on position and requires co-ordination closely with Sous Chef at all times, reporting any problems during operation
• Conduct daily briefing in absence of Sous Chef/Head Chef
• Respect the Sous Chef organization and job coordination
• Assume the duties in production during absence or inadequate kitchen staff
• Aware of food cost control and minimized food and supply wastage through daily kitchen production lists
• Ensure that high standards of sanitation, cleanliness and safety are maintained throughout all kitchen areas at all times
• Maintain high standard of personal hygiene of kitchen team, inspect uniform and grooming during shift
• Ensure daily kitchen checklists are done during shift to ensure SOP is being followed
• Ensure all Commis / Line Cooks are trained in goods receiving and the quality of goods to receive and the storage practices are according to SOP
• Monitor the quality, presentation and quantity of all food items before serving
• Provide orientation, training, guidance and evaluation of Commis / Line Cooks
• Ensure front of house dealing with direct guest contact have full knowledge of all food items, ingredients and method in which dishes are prepared
• Create a sound and strong relationship with all staff

• Minimum culinary certificate or equivalent with minimum 3 years of relevant experience
• Good communications and leadership skills
• Able to motivate and promote teamwork
• Resolve issues in a fair and positive manner
• Patient with good listening skills
• Be punctual and well disciplined

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management reserves the right to modify duties or job descriptions at any time.

Corporate role

• Groupwide Benefit Management (Insurance, long term incentive, provident fund, e-vouchers system)

• Executing key programs for Associate Engagement (Quarterly Celebrating New Talent) and

• Participate in all statutory requirement reporting e.g. Annual Report, Sustainability Report gender pay gap, KMP forms, share plans etc

• Direct, produce and oversee all HR Communications, including coordination of Long Service Awards, Townhalls, announcements

• Assist with recruitment, deployment and development for corporate associates

• Assist to manage people development related matters and driving positive employer branding

Singapore Office role

• Manage and oversee the recruitment / on boarding / new hire orientation of new associates

• Work with IT and Finance for effective people management and communications

• Oversee the execution of daily HR operations including local and overseas payroll, updates and communications, associate engagement network

• Oversee compensation and benefits, annual salary review, bi-annual talent reviews, bonus, incentive and increment cycles, provident fund and shares plan

• Build supportive and effective relationships across the various departments to improve morale and team spirit

• Actively promote a wellbeing and caring work environment

• Coordinate with in-house L&D Academy on training and development opportunities

Requirements

- Minimum Diploma or Degree in Business Management or Human Resource Management

- Preferably with 5 to 10 years of relevant experiences in a hospitality industry

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

Responsibilities:

Corporate role

• Groupwide Benefit Management (Insurance, long term incentive, provident fund, e-vouchers system)

• Executing key programs for Associate Engagement (Quarterly Celebrating New Talent) and

• Participate in all statutory requirement reporting e.g. Annual Report, Sustainability Report gender pay gap, KMP forms, share plans etc

• Direct, produce and oversee all HR Communications, including coordination of Long Service Awards, Townhalls, announcements

• Steering of Groupwide engagement forums such as ASI, AWI, Townhalls, LSA, and fulfilment of Associate code of conduct

• Alignment and review of corporate HR P&P to hotel level HR P&P, including but not limited to JD libraries, contract templates, associate handbooks to ensure compliance and adherence

• Assist with recruitment, deployment and development for corporate associates

• Assist to manage people development related matters and driving positive employer branding

Singapore Office role

• Manage and oversee the recruitment / on boarding / new hire orientation of new associates

• Work with IT and Finance for effective people management and communications

• Oversee the execution of daily HR operations including local and overseas payroll, updates and communications, associate engagement network

• Oversee compensation and benefits, annual salary review, bi-annual talent reviews, bonus, incentive and increment cycles, provident fund and shares plan

• Build supportive and effective relationships across the various departments to improve morale and team spirit

• Actively promote a wellbeing and caring work environment

• Coordinate with in-house L&D Academy on training and development opportunities

Requirements

• Diploma in Human Resources Management or equivalent

• Minimum 10 years of extensive HR knowledge and experience

• Hospitality experience, along with MNC multi-market experience

• Strong written and verbal communication skills

• Effective stakeholder communication and interpersonal skills

Desired

• High personal resilience and positive attitude in challenging situations

• Strategic mind-set and the ability to thrive in ambiguity and problem-solve with a hands-on approach

• Experience in project management, governance and coordination for HR systems and/or digitisation

• Experience in applying talent and performance management models

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Answer calls and emails, meet service standards.
• Manage bookings via websites and online agents.
• Convert inquiries into confirmed guest bookings.
• Upsell rooms efficiently, update booking systems.
• Friendly, organized, supports team with reports.

Requirements:

• Minimum 1 year of customer service working experience.
• Customer-service oriented.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• Handle calls and emails, meet brand standards.
• Manage bookings via OTAs and website.
• Convert inquiries to actual room bookings.
• Upsell rooms efficiently and timely.
• Update booking systems and maintain records.

Requirements:

• Minimum 1 year of relevant customer service/front desk working experience.
• Customer-service oriented.
• Keen interest in hospitality industry.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Description:

• Direct, manage and control housekeeping operations and staff, whether insourced or outsourced, to fulfil operational requirements, and adhere to service quality and standards to deliver customer experience and achieve customer satisfaction.
• Ensure all staff follow the company policies, guidelines, work processes and standard operating procedures and provide guidance to junior staff and/or new hires to ensure all staff adhere to the requirements.
• Plan and review daily to ensure sufficient support and manning to meet occupancy demands and sudden surge in occupancy during peak seasons.
• Attend inter-department meetings and liaise across departments to adequately plan and administer housekeeping services and activities.
• Communicate performance expectations in accordance with job descriptions for each position and monitor performance for every quarter performance appraisal and feedback.
• Ensure Housekeeping staff always follow established safety regulations in the use of equipment and supplies.
• Direct Housekeeping staff and/or contracting vendors such as public area cleaning, pest control and laundry in the fulfilment of providing timely housekeeping functions within budget.
• Maintain cleanliness of back offices, perform regular inspections of residents and common areas for sanitation, order and safety. Conduct site-walk daily to ensure the upkeep of the building and public areas.
• Inspect storage rooms, utility, and janitorial closet, etc., for upkeep and supply control.
• Inspect cleaning tools and equipment to ensure they are in functionable condition.
• Practice good inventory management and control to maintain housekeeping supplies and equipment stocks at optimum level to meet day-to-day operational requirements. To raise purchase order timely and understand the fulfilment processes.
• Propose scope of work and maintain contracts and procedures for housekeeping laundry, pest control, public area cleaning and landscaping services. To monitor and maintain good records to support vendor evaluations and renewals.
• Monitor Housekeeping/Laundry services and activities with vendors and ensure monthly billing reconciliation are carried out timely.
• Carry out monthly stock take for household items, cleaning chemicals, guest amenities, linen, etc. in compliance with SOP.
• Cooperate with Front Office/Management Office on guest requests, coordinate and respond promptly to meet service standards and guidelines.
• Support CARE program to rejuvenate our apartments at least once a year.
• To make available a minimum of one show flat of each category for potential viewing by customers. May need to standby VCI units for last minute walk-in bookings, OOO apartments temp-use, etc.
• Support Random Act of Wonders (RAW) to build customer experience.
• Direct and support staff in meeting monthly quota on guest compliments. Work out with team and drive results.
• Process payables efficiently, according to policies and procedures.
• Prepare and plan the Housekeeping's budget and submit to Area General Manager for review and approval during budget.
• Review and plan continuing education opportunities for personal and team growth and development.
• Seek out new methods and principles and incorporate them into existing housekeeping practices for the betterment of business and operational efficiency. Such improvement recommendations will be concurred at group level to ensure all properties are updated and aligned.
• Participate in Housekeeping Task Force at group level to review productivity issues, housekeeping challenges, recommendation and sharing on housekeeping initiatives that promote productivity, process improvement and innovation.
• Enhance Housekeeping CEI score by making good faith effort to recruit, select, develop and retain employees to deliver excellent services to our guests. CEI efforts will be discussed at group level for adoptability and alignment.
• Support shared services which may include but not limited to coaching, mentoring, leading and/or guiding 2 or more junior housekeepers who hold HOD position in their place of work to excel in their Housekeeper role, and to becoming an experienced Housekeeper.
• Require analytical skills to prepare reports.
• Participate in planning, preparation and opening of new serviced residences.
• Prepare manpower budget at group level for budget exercise.
• Perform other job duties and projects as directed.

Job Requirements:

• Diploma or equivalent.
• Minimum 5 years of experience with at least 2 years in similar capacity in Serviced Residences/Hotel Housekeeping.
• Strong in Technical & Operational knowledge.
• Proactive, meticulous and able to perform strenuous activities and handle heavy load.