The responsibilities can be grouped into below main areas:

Supply Constraint Management:

• Oversee end-2-end supply chain operations across all parts of SCM, highlight potential constraints/ concerns in a timely manner, support in solution finding process and escalate on-time (if necessary) to the Management.
• To understand the root cause/ background of any supply constraints and issues, follow-up with respective stakeholders on the actions and timelines and work closely with the SCM team to resolve the issues.
• Support the constraint process and is pro-active in driving problem-solving initiatives and help set up corrective measures as and when required.
• Work closely with Local SCM Team to prepare and report any out-of-stocks projections in local markets.
• Oversee the supplies arrangement of inbound shipment from manufacturing site and distribution center in Europe and Japan to Asia region.
• Ensure the overall SCM processes and timelines are being adhered strictly by all related SCM & Cross-Functional Teams.

Integrated Business Planning (IBP)

• Support the development of IBP activities and drive process standardization and optimization across all Regions.
• Perform in-depth analysis and prepare IBP reports with the focus on major product families, supply constraint, growth rate in alignment with sales and financial projection.
• Identify gaps, business risks and communicate/ escalate to key stakeholders accordingly.
• Collaborate with and drive multi-disciplinary teams in executing projects/ processes with excellence and expediency.
• Responsible in identifying and mitigating issues with regards to change management.

KPI Management

• Coordinate and ensure data from respective stakeholders/ functions are provided in a timely manner.
• To generate, develop and prepare reports and presentations for communication to relevant stakeholders.
• Provides analytical support to SCM projects and/or dataset to enhance supply chain efficiency.
• Streamline current reporting into new trackers and/or PowerBI dashboards that cater to the business needs.
• Support data validation, implementation of new process and provides documentation (e.g training materials/ work instructions) on newly developed trackers and dashboards.
• Support the alignment of any new KPIs to be measured and ensure standardization across the Regions.
• Senior Data Analyst - Inventory and KPI Management 

Others

• Implement new process improvements for SCM Asia.
• Support any ad-hoc activities, initiatives, and projects under SCM Asia Control Tower.
• Perform other duties as assigned.

The Application Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used
• Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly
• Formulates and defines scope and objectives for complex application enhancements and problem resolution
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post implementation analysis to ensure successful system design and functionality.
• Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
• Ensures essential procedures are followed and helps to define operating standards and processes.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Acts as advisor or coach to new or lower level analysts.
• Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years’ experience in an Application Support role or in development role
• Experience installing, configuring or supporting business critical applications.
• Experience in any of the programming languages and willingness/ability to learn new technologies.
• Strong working experience with Oracle, PL/ SQL and ability to write complex SQL queries.
• Strong knowledge in Java, J2EE and supporting experience Java, J2EE, IBM WebSphere based applications.
• Good experience with Unix, Linux operating systems and ability to write Shell scripts.
• Good experience with Kafka, IBM WebSphere Message Queue, TIBCO, EMS platforms.
• Good knowledge of Cloud computing and familiarity with Red Hat OpenShift platform, MongoDB, ActiveMQ.
• Familiarity with ITIL process, ServiceNow, ITRS monitoring, AppDynamics, Kibana and Splunk tools.
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
• Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
• Demonstrated analytical skills
• Issue tracking and reporting using tools
• Knowledge/ experience of problem Management Tools.
• Good all-round technical skills
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholder

Education:

• Bachelor’s/University degree or equivalent experience

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare Domain Project.

What are we looking for?

• Minimum of 5 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Solid experience in managing projects
• Experience in supporting Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Moomoo Financial Singapore Pte. Ltd. (Moomoo Singapore) is an advanced financial technology company transforming the investing experience by offering a digitalised brokerage and wealth management platform – moomoo. Moomoo enhances the user experience with market data, news, and powerful analytical tools. Moomoo also embeds an unique digitalised investment community to connect all users, investors, companies, analysts, media and key opinion leaders.

In Singapore, Moomoo Financial Singapore Pte. Ltd. (www.moomoo.com/sg) offers investment products for trading via the moomoo platform, and it is a capital markets services licence holder regulated by the Monetary Authority of Singapore (Licence No. CMS101000). In June 2022, Moomoo Singapore became the first digital brokerage to receive all five memberships from the SGX Group for the securities and derivatives markets.

Finance Officer (Deposit and Withdrawal)

Responsibilities

• Responsible for the clients’ deposits and withdrawals on the platform
• Responsible for daily deposit accounting statistics and organising relevant reports
• Assisting the Finance Department on the bank reconciliation of clients’ deposit and withdraw
• Continuously driving process improvement
• Up keeping of strong internal control system and corporate governance
• Assist in the creation of new processes and system implementation when required
• Any other duties or projects assigned by the Management

Our Values

• Integrity
• Integrity Story: Say No to Super High Leverage
• We hold fast to our value of integrity and attach great importance to user experience and risk management. Unlike some other brokerages, we don’t try to attract users’ attention by claiming to enable super high-leverage financing for IPO subscriptions, which quickly reaches the limit.
• Efficiency
• Efficiency Story: Promise Made to a User on New Year's Eve
• On February 11, 2021, Chinese New Year's Eve, a user wrote a post in the Community at around 8 AM and received Leaf's reply just 8 minutes later. According to the user's suggestion, we issued a letter to shareholders after releasing our annual report.
• Service
• Service Story: Providing Excellent Services and Undertaking Our Responsibilities
• After Ant Group’s IPO was suspended, we refunded all subscribers’ subscription fees and margin interest, bearing all the costs ourselves.
• Excellence
• Excellence Story: Leaf Opens Our App Over 30 Times a Day
• According to statistics, Leaf opens our app over 30 times a day on average. He repeatedly checks every detail. While normal users might just enter a trading page and stop there, Leaf taps some seemingly boring or repetitive elements on the page. He continually assesses the app’s loading speed and visual effects.

Please note that only short-listed candidates will be contacted.

Requirements

• Degree in accounting/finance/banking
• 1 to 3 years of relevant experience, prior experience working in bank
• Strong interest in finance industry developments
• Experience in financial services or fintech will be a plus
• English written and verbal communication skills, reading and conversational skills will be an advantage. Fluency in Mandarin is an added advantage.
• Proficient in MS Excel
• Self-driven, meticulous, organised, team player.

Working at Moomoo, you will get

• Be a part of the world’s leading digital brokerage firm where growth and career development opportunities are endless.
• Enjoy a competitive total compensation package that truly values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents to provide you a peace of mind
• Fun loving and diverse work environment that hosts various team-bonding programs and company events
• Business casual work attire everyday
• And Much More!: Discover even more perks and benefits as we take you through the hiring process!

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fund Accounting Analyst - Hybrid, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Analyst is an entry level position responsible for assisting in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

• Monitor the work activities to ensure timeliness/accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Assist in reviewing stock and cash reconciliations as a Checker to ensure the exceptions noted have no NAV impact and items cleared are treated correctly
• Ensure corporate actions are correctly reflected on the NAV
• Assist in handling complex issues
• Facilitate prompt investigation and resolution of any client queries in a timely and professional manner
• Ensure client Service Level Agreement (SLA) and deadlines are met
• Assist in the collection and analysis of relevant management information from an operational and client perspective
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience preferred
• Experience in accounting, finance, or business-related area
• Experience within Financial Services or Operations
• MBA graduates, CFA certification or Chartered Accountants preferred
• Proven experience in funds administration
• Knowledge of funds services and processes

Education:

• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Your contribution to something big  

• Work with data, analyze diverse datasets to understand sales, drive optimization and improve business strategies 

• Participate in analytics and data projects that are integral to sales & trade marketing business 

• Support to develop custom data models and algorithms 

• Prepare reports and utilize PowerBI for data visualization 

• Assist in other ad-hoc analytics projects 

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations. The FX Middle Office Analyst is a mid level position within the APAC Middle Office team, part of the Markets Operations organization. This is a great opportunity to join a high-performing team that provides daily support to our Front Office and Clients. You will play an important part in helping to support the lifecycle of a trade by working closely with Business partners, Client’s, and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues. The overall objective of this role is to support the Front office desk, responsible for providing trade lifecycle support, performing and reviewing controls, trade exception and remediation.

Responsibilities:

• Provide analytical and administrative support to Front Office Sales and Trading specifically related to FX business in Hub locations - Australia, Hong Kong and Singapore
• Supporting lifecycle activities and interaction with Business, Firm’s Clients, Operations and Technology to manage post execution issues
• Perform control functions based on intermediary processing systems and records
• Complete daily tasks accurately and on time
• Ensure the desk is in compliant with internal and external regulations at all times
• Manage, escalate and resolve all requests / inquiries / issues / errors and identify policy gaps
• Willingness to cross train across teams
• Assist Team Lead in all their duties as required
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Require to work Australia shift on rotational basis

Qualification and Skills:

• 2-3 years relevant experience preferred, freshers will do.
• Fundamental understanding of FX products, trade lifecycle management, and related operational risks
• Team oriented personality, thrives in a team environment and can also work independently
• Self-motivation, flexibility, and a strong desire to succeed
• Proven ability to perform various concurrent activities/projects in a high-risk environment
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor’s degree/University degree or equivalent experience preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

• In charge of Management Accounting at Panasonic Consumer Marketing Asia Pacific.
• Supervise Management and Accounting support for Sales companies in APAC region.
• Supervise & Support Implementation of SAP system in Sales company together with PISCAP.
• Supervise other accounting roles as below:
• Review management plans and financial closing of group Sales companies in Asia Pacific region and provide management support.
• Secure consolidated profit and cash balance based on group Sales companies in Asia Pacific region.
• Plan and promote accounting systems pertaining to accounting, tax, finance, investment, and information systems etc.; and provide guidance and support thereof group Sales companies in Asia Pacific region.
• Develop accounting personnel under group Sales companies in Asia Pacific region.
• Manage PCMAP P/L, B/S and cash flow pertaining to accounting, tax, finance and information systems etc.

Job Requirement

• Candidate must possess at least Bachelor's Degree/Postgraduate in the field of Finance, business or similar.
• Proficient in Japanese and English for communication with Japan HQ and Sales Companies in each country, required to have at least JLPT N1 level
• Candidate must have sense of fairness, courtesy and friendliness when dealing with all kinds of people inside and outside company.
• Prior management experience in the same field is preferable.

MAIN RESPONSABILITIES

• Business analysis
  • Assist controlling team for month-end closing tasks = review of accruals, monthly reporting for the HQ, Region or for local management
  • Analyze the main variances vs. last year and budget
  • Evaluate profitability of the Brands analyzing monthly P&L
  • Prepare monthly meeting for Brands Management

• Budget Preparation
  • Support with preparation of budget template and consolidation for SEA-OC
  • Assist with budget submission to HQ

• Internal Control
  • Review Internal Control Cockpit and highlight potential control issues
  • Support with follow-up action on retail audit, working closely with Retail teams

• Other
  • Support with development of Power BI for Net Sales and P&L monitoring
  • Review of controlling procedures and update if needed
  • Streamline reporting processes and help to organize access to data
  • Ad hoc analysis and project follow up

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Job Purpose:

This is an exciting opportunity to kick start your career at Citi! We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients.

Job Requirements

• Be part of the FCX client franchise by managing a portfolio of global clients across ETD/OTC cleared.
• Complete trade lifecycle, cash and collateral, and FX processing along with regular reviews
• Ensure queries are acknowledged, investigated, and resolved within expected timeframes in line with CITI standards.
• Provide analysis and root cause for a client portfolio, attend internal meetings across both operations and the business to resolve and prevent issues re occurring .
• In partnership with the Sales, Client Executives, look to understand the front to back needs of our clients with the aim of providing them with the most optimal client experience.
• Partner with prospective clients to outline CITI client offering, also partner with Prime brokerage, sales and relationship sales.
• Provide clients with clear and concise updates relating to (market events, delays, or technology issues)
• Perform analytics to review client performance, make suggestions on how to optimise the clients flow through system and client analysis.
• Participate in documentation of business requirements and testing of new processes, systems roll outs and UAT for strategic projects both internal and external (including mandatory)
• Understand the product and regulatory environment impacting our client portfolio base along with the group procedures and CITI policy’s.

Essential Requirements

• Relevant Industry Experience: 2 to 5 years relevant experience in Financial Organization i.e. Investment Banking / Investment Management / Hedge Fund / Exchange
• Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex financial concepts clearly and effectively to a diverse audience.
• Problem-Solving: Proven track record of resolving client issues efficiently and effectively, with a focus on delivering tailored solutions that meet clients' unique needs.
• Attention to Detail: Strong attention to detail, ensuring accuracy in client communications, transactions, and reporting.
• Team Collaboration: Ability to work collaboratively with internal teams to ensure seamless service delivery and client satisfaction.
• Bachelor’s Degree/University degree or equivalent experience in Business, Accounting, or Finance

Preferred Requirements:

• Client Relationship Management - demonstrated ability to build, maintain and enhance long term relationships with a portfolio of clients
• Experience with futures products from perspective of Clearing Broker, Exchange or Buy Side
• Experience of margin and collateral processes for Exchange Derivative products

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Responsibilities:

• Schedules and generates Oracle reports.
• Processes month / quarter end journals.
• Performs COGS analysis (including freight, warranty, inventory adjustments, etc.).
• Performs system costs update at quarter end (including bi-yearly update of labour and overhead rates).
• Reviews and analyzes inventory revaluation at quarter end.
• Closes work orders with no variances.
• Assists with preparation of month/quarter-end management reports.
• Assists with forecast of OPEX.
• Assists with US GAAP, SOX and statutory audits.
• Assists with productivity improvement projects.
• Performs ad-hoc tasks and/or prepares ad-hoc reports to drive the plants' financial performance and controllable free cash flow.

Job Requirements:

• Degree in Accounting or equivalent.
• Minimum 2 year of relevant experience, preferably in a manufacturing environment.
• Proficient in MS Office applications.
• Knowledge and experience with ERP systems.
• Detail oriented with strong analytical skill.
• Team player with good interpersonal and communication skills.

Key Accountabilities 

In this Strategic Leadership role, you will be responsible for the development of the SAI Finance + EV Industry business at APAC level operating as Brand Manager, driving profitable revenue growth, representing VOC and creating awareness of all your portfolio internally and externally. You are an individual contributor working closely with the SAI market leaders, regional Practice Area leaders and support local sales team (Specialty Sellers/SS) in your respective Vertical with strong collaboration with multiple areas like PL, Delivery, Sales Enablement, Marketing, etc.  

Core Responsibilities 

Profitable revenue growth 

• Own overall Regional Practice Area revenue and cost OP, driving long term profitable growth. 
• Understand portfolio profitability and improve Practice Area profit profile via product mix. 
• Craft regional client engagement plans alongside SS and ADs for target client activation at HQ, regional and local level.   
• Serve as senior leader on Regional/Local RFI/RFP engagements working across SA&I and NielsenIQ for a unified response and representing the Practice Area and its tools.      
• Involve in proposal development and E2E sales process in partnership with SS, Sales Enablement and Delivery. 
• Regionally adjust and collaborate in the Go to Market plan, partnering with regional commercial leader, sales enablement, product marketing, global SMEs and training teams in the creation of Sales Plays, Sales campaign calendar & content, Commercial Decks, Proposal Decks, Demo Scripts, training plans, pitch perfect certifications, etc..   
• Own regional sales SME communities including all regional leaders and local SMEs to share BDPs, White Space opportunity frameworks, etc. with a regular cadence. Build valuable routines across the team to keep high engagement levels and collaboration across teams. Actively participate in global SME sales communities. Explore alternative use cases that could be served with existing product capabilities to capture new revenue opportunities in existing clients or new verticals. 
• Collaborate with SS and Delivery to create standard SOW documentation.   

Voice of client 

• Partner with Global SME team to give input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate with Client Advisory Boards and Internal Advisory Board to capture needs and get early feedback on our mid / long term product roadmaps. 
• Collaborate with PL and sales transformation team on rate cards that reflect pricing strategy / positioning vs competition and enable internal profit targets.Evaluate potential partners that can help us drive incremental revenue complementing our offering or covering areas we are not investing in.     

Product positioning and awareness 

• Clearly and convincingly articulate Practice Area offerings and unique value proposition, matching them with relevant client business challenges/KPIs. Adapt Practice Area sales framework to each Region linked to use cases relevant to specific target buyer personas.   
• Regionally adjust buyer personas profile and objection handling playbook. Generate buyer personas database at Regional level to activate with GTM plan.    
• Facilitate the creation of client case studies to support product positioning. 
• Lead or support T2T client meetings concerning Practice Area (regional level)   
• Regionally adjust and implement the global sales strategy for Practice Area / Product strategy in partnership with product marketing  
• Maintain broader Practice Area product/technical knowledge across all SAI tools.  Lead Regional Bootcamps. 

Our Client is a telecommunications service provider in Singapore. With the expansion of the team, they are looking for a L1 Security Analyst to join the team.

Responsibilities: -

·       24 x 7 triage, short-turn analysis of real-time security alerts & generate tickets, or escalation to L2 Security Analysts that are not in the Automation Runbook.

·       24 x 7 escalation to resolver upon receiving automated generated incident tickets on the health of SOCaS infrastructure, IT/OT managed security devices, or from the website defacement restorer activation alert.

·       24 x 7 manage problems till closure which include:

o   Ensure that Service Level Agreements are met.

o   Liaising with customers with regards to information security incidents

o   Provision and performance of remedial actions to enhance customers' network security posture

·       Min 1 year working experience in IT Infrastructure Operation and/or Support.

·       Willing to work with 24/7 shift pattern that includes weekend work.

·       Sound fundamental knowledge on Internet technologies, such as TCP/IP, HTTP, SSL, DNS, OWASP Top10 and web servers (e.g. Apache, IIS, Nginx, etc.).

·       Understanding of firewalls, endpoint detection and response (EDR), IDS/IPS, WAF, etc.

Desired qualifications:

·       Bachelor’s degree / Polytechnic Diploma in Computer Science, Information Technology or Information System.

·       Experience in scripting (e.g. shell scripting, Macro, PHP, Perl, Java, etc.) and/or Regular Expression.

·       Experience with TCP/IP packet analysis / network debugging with tcp dump or similar.

·       Experience with web security concepts and technologies such as web application firewall, proxy.

·       Experience general security technologies, processes, and concepts.

·       Industry recognized security certifications (GCIA/GCIH, CISSP, CISA, CEH, etc.).

·       Experience writing/decoding exploit, vulnerability, and attack detection signatures.

·       Experience working with a SOC team is an advantage.

- Monthly allowances and end-of-contract bonus

Position Overview

The BI Analyst – AI and Machine Learning will play a crucial part in automating and optimizing our processes to enhance efficiency, reduce errors, and drive innovation in our operations. Reporting to the BI Development Manager, the BI Analyst is responsible for the design, development, testing, debugging and documentation of AI solutions. The incumbent ought to have a strong technical background and an aptitude for incorporating business domain knowledge into their work. He/she interacts frequently with business stakeholders and communicates technical information in easy to understand terms to team members, internal stakeholders and the management team.

Responsibilities

• Develop and implement machine learning models and algorithms to optimize various processes within the semiconductor distribution operations.
• Design and deploy AI solutions to automate repetitive tasks, improve accuracy, and streamline workflows.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Lead projects from inception through to completion, ensuring timely delivery, adherence to budget, and achievement of project goals.
• Conduct regular assessments and optimizations of deployed AI systems to ensure ongoing performance and reliability.
• Provide technical expertise and guidance to internal stakeholders on AI and machine learning best practices.
• Stay updated on advancements in AI and machine learning technologies and recommend innovative solutions applicable to our industry.

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience (3 years) in developing and deploying AI solutions, with a focus on machine learning techniques.
• Strong programming skills in languages such as SQL, Python, R, or Java, with proficiency in relevant libraries and frameworks (e.g., TensorFlow, PyTorch).
• Solid understanding of data structures, algorithms, and data processing techniques.
• Experience in project management, including planning, scheduling, and resource management.
• Excellent communication skills with the ability to collaborate effectively across teams and levels of the organization.
• Ability to work independently and drive projects forward with minimal supervision.
• Previous experience in the semiconductor industry or related field is a plus.

Competencies (Skills & Behaviours)

• Excellent analytical & problem-solving skills
• Possesses a high regard for quality work and customer support
• Desire and aptitude to learn new technologies and skills
• Desire and aptitude to develop business domain knowledge
• Functions efficiently and with a sense of urgency in fast paced and multitasking environment
• Self-motivated as well as ability to work well in a team environment
• Excellent written and verbal communication skills

Key Responsibilities

• The analyst will perform monitoring, research, assessment and analysis on alerts from various security tools, including firewalls, antivirus systems, user behavior analytics tools, proxy devices and SIEM tools, etc. which requires demonstrable security incident response and/or insider threat experience.
• Recommend and review new use cases for insider threat monitoring
• Follow pre-defined actions to investigate security incidents or perform incident response actions, including escalating to other support groups.
• Execute daily ad hoc tasks or lead projects as needed.
• Participate in or lead daily and ad-hoc conference calls; Create, update or provide process documentation, or provide requested evidence for compliance & controls requests.

Core Role Competencies

• Technical Knowledge: Has a recognizable area of technical competence. Familiar with appropriate standards. Applies subject domain knowledge to meet organizational need/guide actions. Keeps up with current and possible future technological developments in the field.
• Processes/ Procedures: Ensures processes and procedures are in place for self and others to use. Seeks ways to improve existing processes, making adjustments or recommending reengineering improvements.
• Customer and Industry Knowledge: Consistently applies a business driver and marketplace focus when prioritizing actions.
• Risk Management: Examines and defines factors that could adversely affect task completion, delivery or achievement of customer satisfaction. Evaluates controls to help mitigate negative outcomes through prevention, detection and correction. Identifies the risks of negative outcomes, including inadvertent error or fraud. Ensures ongoing compliance with regulatory requirements.
• Stakeholder Management: Identifies key partners and their influence, implements techniques for communicating/engaging and managing expectations. Has frequent interactions. Finds the appropriate balance of completing claims by various groups of stakeholders, acting fairly and in consideration of cultural and ethical factors.
• Problem Solving and Decision Making: Makes sound decisions. Considers relevant factors and uses appropriate decision-making criteria and principles. When making decisions, uses a mix of analysis, wisdom, experience and discernment. Assesses business needs, anticipates problems. Works independently and is self-directed.

Skills / Experience Levels

• You have 6+ years working in the security & operations fields
• You have a Bachelor’s degree or higher (Computer Science or Cybersecurity preferred) or equivalent work experience
• Excellent knowledge of network security, TCP/IP, various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).
• Ability to read and understand packet level data; Experience with user behavior analytics, DLP, IDS/IPS, firewalls, and host security products (HIPS, AV, EDR, etc)
• Certifications from EC-Council, GIAC, or (ISC)² are preferred [CISSP, C|EH, GCIA, CCNA].
• You have good communication skills with the ability to articulate clearly in high stress situations
• You enjoy learning and love sharing your knowledge with others
• You work independently and are self-directed
• You are a detail oriented and perseverant individual
• You have a positive attitude with the drive to get the work done
• You are a self-starter with good problem solving skills, and you continuously look for ways to improve things.
• You understand the importance of prioritization of your work.
• You have skills and proficiency with MS PowerPoint, Excel, Access or other analytical tools

The Security Operations Center Cyber Fraud Analyst is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks on a 24x7 basis. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

The analyst performs monitoring, research, assessment and analysis of Digital Fraud Attacks leveraging various Security Event Monitoring platforms including Web Threat Detection, Real Time Fraud Risk Assessment, Big Data and Digital Application Monitoring tools (Splunk, SAS, Teradata, and enterprise real time fraud detection tools). Previous experience in cyber security operations or incident response is required.

Follow pre-defined actions to handle BAU and high severity issues including escalating to other support groups.

Execute daily ad hoc tasks or lead small projects as needed.

Create and maintain operational reports for Key Performance Indicators and weekly and monthly metrics.

Perform assessment as well as troubleshooting to help isolate technical issues with the integration of fraud monitoring technologies

Participate in daily and ad hoc conference calls to manage quality assurance and documentation related tasks.

Identify areas for tuning use cases to enhance monitoring value.

Engage with Fraud Policy, Operations, Strategy and other teams for early detection, prevention and mitigation of detected fraudulent activities.

Job Skills/Qualifications:

Ability to communicate effectively both orally and in writing.

Strong knowledge of current Cyber Fraud trends including common Account Takeover techniques and banking malware.

Deep understanding of Intrusion Detection analysis (TCP/IP, packet level analysis) as well as Application Layer Protocols (HTTP). Advanced understanding of various operating systems (Windows/UNIX), and web technologies (focusing on Internet security).

Knowledge of cutting-edge threats and technologies affecting Web Applications.

Experience with Big Data Technologies, ETL Tools, Data Warehouse and Business Intelligence technologies is preferred.

Experience with any scripting language and Splunk is a plus.

Experience with vulnerability assessment as well as penetration testing or forensic analysis fields is a plus.

Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, GWAPT and CFE].

Qualifications:

5-8 years of relevant experience in Cyber Fraud or SOC

Consistently demonstrates clear and concise written and verbal communication

Proven influencing and relationship management skills

Proven analytical skills

• Western Digital’s Global Physical Security Organization is seeking a highly talented and motivated individual to join the team. Our business unit is a 24/7 model where you may be required to work outside of normal business hours to address critical operational and technology issues. You must be able to drive complex technical solutions that provide scalability, efficiency, and effectiveness. This position is primarily responsible for the APAC regions physical security systems program, but the role will also provide guidance and support for our locations globally. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Agile in addressing troubleshooting issues and service requests
• Responsible for knowing status, locations of, quantities of, vendor, model, make and technical specifications of each system component, including connectivity requirements.
• Monitor performance of the system, highlight any issues, follow up on solution to resolution:
  • Initiate purchase order, service call, work order, etc., as necessary.
  • Verify that work was completed as requested.
• Provide training and guidance on security systems; create and maintain operator instructions, procedures, security system drawing, and related documentation as appropriate.
• Partner and drive physical security operations and systems technology with internal business units like IT, Real Estate, Legal, EH&S, Finance, Procurement when required
• Strategically improve system end users experience on a variety of applications
• Define physical security systems and technology roadmaps that drive overall program success
• Skilled in presenting solutions at a high level to internal key stakeholders
• Integrate and perform case studies, conduct research into product requirements to improve security systems and technology
• Familiar with internal tools, tracking and reviewing requests such as ServiceNow, Smartsheet, etc.
• Assist in deployment of enterprise level access control systems, video management systems, visitor management systems, etc.
• Work with multiple third-party vendors and SOCs to help maintain the global standard in security systems and technology
• Familiar with Windows, Linux and SQL, Networking, and IoT devices
• You will work to integrate a variety of security devices into existing network infrastructure including but not limited to: PSIM, C-Cure, Lenel, AMAG, Milestone, AXIS, ISOS, SWN, etc.
• Participate, oversee and drive project meetings and execute end-to-end, ensuring on-time delivery
• Configuring and maintaining APAC Security Systems, including hardware, system software, and security applications.
• Diagnosing and resolving hardware, software, networking, and system issues when they arise.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches or system to improve the security system infrastructure. Enhance the current security model.
• Providing technical support when requested or be available at the site for further assistance.
• Works with users to identify system requirements; develops processing procedures and systems modifications to meet these specifications.
• Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databases.
• Document any processes, which employees need to follow in order to successfully work within our security systems

What a Senior Financial Analyst does at Visa:

• Support the budgeting, forecasting and multi-year planning process for the Business Function teams in AP. Provide guidance to Business Functions to achieve realistic and timely forecasts. Support the business and finance teams in the preparation of budget and forecast reports to support management review of financial outcomes
• Review forecast and budget submissions and perform an independent challenge to improve accuracy of forecasts. Analyze spending trends and recommend to Finance management a handicap to forecasts if required.
• Provide advisory and consultative support to Business Function teams on finance related areas and bring financial discipline in investment decisions
• Maintain templates to track Value Added Services.  Prepare reports to evaluate business performance to forecast and budgets
• Build financial models and provide projections using historical data, industry assumptions and metrics. Prepare ad hoc business cases & analysis
• Acquire and maintain a deep understanding of the strategies, priorities, and issues related to the assigned functional areas
• Collaborates easily and successfully with all levels of management in a matrix organization structure
• Establishes and maintains relationships with key stakeholders (i.e. executives and staff) and serves as a key point of contact for finance issues
• Thrives on an environment that is fast paced, rapidly changing, and customer service oriented

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

The OE Process Analyst is responsible for improving operational processes and systems to achieve the team's goals. This role involves setting engineering best practices, establishing training standards, and developing monitoring dashboards in collaboration with the OE Data Analyst.

Key Responsibilities:

• Process Improvement:
• Identify, analyze, and improve operational processes and systems.
• Implement changes to enhance efficiency and effectiveness.
• Best Practices and Training:
• Establish and document engineering best practices.
• Develop and implement training programs to ensure adherence to standards.
• Dashboard Development:
• Collaborate with the OE Data Analyst to create and maintain performance monitoring dashboards.
• Utilize dashboards to track and analyze process performance.
  

• Proven experience in process analysis, process improvement, or operations engineering.
• Experience in developing and implementing operational best practices.
• Familiarity with creating performance dashboards and tracking KPIs.
• Strong analytical skills with the ability to identify inefficiencies and recommend improvements.
• Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI, Excel).
• Excellent organizational skills to manage multiple process improvement initiatives.

Due to business growth plans, we are seeking a high calibre and experienced Trade Finance professional to join the Singapore Treasury team reporting directly to the Regional Treasurer, Asia Pacific & Middle East.

• Handle the full spectrum of documentary trade transactions covering both international and domestic Chinese trades
• Perform and process all day-to-day trade operations transactions covering both import and export LC transactions, and/or other relevant trade instruments including Bank Acceptance draft, CAD, D/P terms
• Ensure compliance of trade finance documentation and activities
• Maintain good relationships with banks and counterparties
• Prepare shipment schedules, keep proper documentation of trade finance records and ensure all transaction documents are in order
• Prepare invoices, shipping documents and other relevant documents required in accordance with export LC terms & conditions
• Perform other duties as assigned from time to time by Manager

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

What will you do?

The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.

You will be working in a Healthcare Domain Project.

What are we looking for?

• Minimum of 5 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery
• Good understanding of Cloud Technology and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Experience in supporting Government Projects will be an added advantage
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware ie weblogic or JBoss or Tomcat as well as exposure in automated software testing will be an added advantage
• Strong analytic, conceptualization and problem solving skillsets will be an added advantage
• Strong communication skills, both oral and written and able to pitch to engage stakeholder will be an added advantage
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Arena Investors, LP is a global investment management firm that seeks to generate attractive risk adjusted, consistent and uncorrelated returns by employing a fundamentals based, asset-oriented financing and investing strategy across the entire credit spectrum in areas where conventional sources of capital are scarce.

Through originations and acquisitions of asset-oriented investments across a wide array of commercial and consumer asset types (including but not limited to private direct corporate and commercial real estate bridge lending), the investment team specializes in off-the-run, stressed, distressed, illiquid and esoteric special situation transactions. Arena’s investment team develops and designs investment structures to meet the unique needs of each opportunity.

Arena is looking to expand the APAC Investments team through the addition of a Summer Analyst. In this role, this individual will support the senior members of the team. Ideal candidates will have a demonstrated interest in finance and investing; thrive in an intense, team-oriented environment; and be highly organized, self-motivated, and resourceful.

Responsibilities:

• Develop financial models and perform data / investment analysis.

• Research new deal opportunities.

• Perform relative value analysis.

• Assist in the preparation of investment memoranda.

• Participate in the transaction closing process.

• Assume transaction post-closing responsibilities.

• Coordinate with internal functions including Treasury and Operations.

The individual will have demonstrated an ability to work in a fast-paced, performance-driven environment with an ability to think broadly about the business, incorporating continual improvement of processes and procedures with a goal of excellence while focusing on accuracy and efficiency.

• Attending a top university, ideally in a quantitative area (e.g., finance, economics, engineering, or accounting).

• 0-2 years of investment banking, leveraged finance, structuring or trading experience at a bank, broker dealer or investment firm (internship experience included).

• Excellent Microsoft Excel (VBA a plus) and writing skills.

• Experience with financial modeling and transaction structuring / closing is a plus.

• The highest level of personal integrity and ethical standards.

• A positive attitude, strong work ethic and a desire to work collaboratively across the organization.

• Strong attention to detail.

• Private Health Insurance
• Paid Time Off
• Flexible Work Arrangements
• Training & Development
• Performance Bonus

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Business Analyst

Internal Code: A24105

This is a one-year contract role.

What will you do?

As a Business Analyst, you will serve as a vital bridge between external stakeholders and internal teams, ensuring seamless communication and alignment between business needs and technology solutions.

Your role involves understanding and analysing business requirements, translating them into functional specifications, and facilitating the successful implementation of solutions that meet both external and internal expectations.

Requirement Gathering and Analysis:

• Collaborate with stakeholders to elicit, document, and prioritize business requirements.
• Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs.
• Analyse and translate business requirements into functional specifications and user stories.

Solution Design and Implementation:

• Work with Design & Technical teams to design and validate solutions that meet business requirements.
• Participate in testing and quality assurance activities to ensure that solutions are delivered as intended.
• Support the implementation of new systems and processes, including user training and change management.

Project Management Support:

• Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities.
• Facilitate communication between stakeholders, project managers, and development teams.
• Monitor project progress and address any issues or risks that may arise.

Data Analysis and Reporting:

• Analyse data to identify trends, issues, and opportunities for process improvements.
• Develop and deliver reports and presentations that provide actionable insights for decision-making.
• Create and maintain documentation of business processes, systems, and workflows.

Continuous Improvement:

• Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations.
• Stay updated with industry trends and best practices to ensure that solutions are innovative and competitive.

What are we looking for?

• Good understanding of IT systems, databases, and software development processes.
• Development experience or knowledge of programming languages and concepts.
• Experience with software and tools used for business analysis and documentation.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization.
• Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties.
• Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing).
• Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable.
• Diploma/bachelor’s degree in computer science, Information Technology or related field.
• CBAP or PMI-BA is a plus.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Responsible to monitor, analyse and troubleshoot bus & rail AFC devices by checking device logs and data

• Interpret data, analyze results using statistical techniques and provide ongoing reports

• Handle complex data sets – must be able Identify, analyse, and interpret trends or patterns in complex data sets

• Visualize the data to get insightful information.

• Identify trends to identify system degradation and to perform predictive maintenance

• Present the findings and translate the data into an understandable document

• Need to write and speak clearly, easily communicating complex ideas

• Work with management to prioritize business and information needs

• Develop strategies that optimize statistical efficiency and quality

• Locate and define new process improvement opportunities