about the company

Our client, one of the largest international life insurance companies and offering insurance coverage for individuals and businesses.

about the job

In this position as a Account Servicing Manager, you will be responsible for the oversight and management of the servicing aspects and product portfolio reinsured by client. You will be expected to own, oversee and manage the quality of delivery of all service-related functions – claims quality, claims decisions, customer service delivery and healthcare network providers and responsible for ensuring the delivers against its contracted service level agreements.

You will be involved in training and product support for the appointed Service Partner and involvement in Broker and Agent's roadshows including delivery of presentation content in order to support business growth.

As a Account Servicing Manager, you will control, manage and oversee claims and customer services delivery and manage all Governance Meetings with the Service Partner and ensure that there are no data breaches and that all agreed processes are met by the Service Partner.

* office is centrally located in CBD
* offers hybrid work arrangement
* provides excellent benefits & bonuses

skills and experience required

• 5+ years of experience handling life & health claims
• Highly meticulous and detailed oriented
• Service oriented mindset and approach
• Stakeholder management skills and ability to work with external/internal stakeholders
• Excellent communication skills and strong follow up skills
• Highly independent and attention to details
• Ability to work in a fast paced environment and meet deadlines

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

• Responsible for investigating and evaluating insurance claims to determine the amount of compensation a policyholder is entitled to.
• Engage in negotiations with claimants or their representatives to reach a fair settlement.
• Create detailed reports summarizing the findings and recommendations.

Requirements:

• Diploma and above
• At least 3 years of experience in insurance claims.
• Proficient in MS Office.
• Knowledge in insurance policies, industry regulations, and legal principles.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

‘Must have’ Requirements:

- Good communication skills to liaise with stakeholders

- University with degree in Accountancy

- At least 4-5 years audit experience in Big 4 on top of their commercial working experience.

- Commercial experience is needed, lower years of experience in audit is ok.

- Preferably work in a team (team size approx 5-8 members), do not need to be in charge/ leading the team. - Locals preferred

Total Finance Shared Service Team size around 10 pax, 2 pax (including this opening), will focus on GL function. Will be reporting to Senior Manager, Finance.

Job Responsibilities

• Facilitate the implementation of new market products/projects and initiatives, including putting up the policies/procedures and maintenance of Operations Procedure Manuals.
• Perform reporting to Management, Head Office and MAS
• Prepare Swift message and management of Swift system

Requirements

• Degree in Finance/Business
• At least 8 years of working experience in International banks across for wholesale loans
• Relevant experience in corporate loans
• Knowledge and experience in Operations functions/processes
• Knowledge and experience in Swift System
• Proficient in Microsoft Office
• Pleasant personality, meticulous, good team player with a positive attitude in a fast paced and deadline-oriented environment
• Able to multitask, demonstrates the ability to quickly pick up new topics and grasp key issues
• Problem solver and takes ownership of assigned tasks and can manage tasks/project independently to final delivery
• Possess good communication skills to engage stakeholders across different functions, escalate issues in a timely manner to management for direction and resolution
• Proactive and highly motivated individual who is passionate about adding value to a new business/initiatives

For interested parties, please send resume to [email protected]

We regret that only shortlisted candidates will be notified
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 •EA Registration No: R1988743 (Raymond Gan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg . I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Responsibilities:

• Provide customer service on retail banking products
• Attend to personal loan applications
• Conduct marketing on bank cards and other personal products on batch basis
• Maintaining relationship with VIP customers
• Provide financial advice and market financial products to retail customers
• Keeping existing customers updated on portfolios and new products
• Write reports on products and businesses

Job Requirements

• Bachelor’s degree, preferably in Banking and Finance or related discipline
• At least 2 years of relevant experience in a similar capacity. Prior working experience in banking sector will
  be advantageous.
• Good interpersonal skills and communication skills

For interested parties, please send resume to [email protected]

We regret that only shortlisted candidates will be notified
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 •EA Registration No: R1988743 (Raymond Gan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg . I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Finance Manager

5 days, 9am-6pm
Salary: $5000 - $6000
Address: Orchard

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job scope:

• Lead a finance team of 10 staff
• Overseeing and reviewing works done by the finance team
• Producing financial reports related to budgets, account payables, account receivables, expenses etc.
• Developing long-term business plans based on these reports
• Budgeting and forecasting for the business
• Liaising with external auditors and tax agents
• Looking into strengthening current internal control and process improvement

Requirements:

• Degree in Accounting or ACCA or equivalent qualifications
• Minimum 10 years of finance/ accounting management experience, preferably in healthcare industry
• Past experience in leading a finance team

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

The HIGHEST paying scheme for Insurance Agents / Financial Consultants.

Have you ever wanted to be an insurance agent to help impact lives positively & make good money whilst doing it.

Earn up to $5000 basic pay

+ Highest Commissions of up to 50% of what you closed

+ Free Sales Overseas Trip

+ Quarterly Bonus (Don’t need to wait a year)

How do the 50% commissions work. For example, if you close a client who is saving $500 monthly, $500 x 12 months = $6000. You get 50% which is $3000.

That's ONE case per MONTH.

That’s ALOT of money in this new scheme for Insurance Agents / Financial Consultants, ONLY available in our agency.

Salary: $5,000.00 - $9,000.00 per month

• Support the claims team by ensuring effective management, compliance, and adherence to processes and procedures.
• Manage and analyse centralized claims data, review claims files, and process bordereaux/statements.
• Set up new claims files, produce and circulate reports, and handle administrative tasks such as e-filing and scanning.
• Liaise with underwriters to keep them updated on individual and portfolio claims while understanding risk appetites and regulatory standards.
• Uphold company values and ensure compliance with financial crime and conduct regulations, aiming for fair customer outcomes and commercial decisions.

Requirements:

• Diploma and above
• At least 3 years’ experience in Claims functions and Claims-related data requirements
• Good Knowledge in risk appetites and regulatory standards (e.g. Delegated Authority, Conduct Risk and Financial Crime)
• Proficient in Microsoft office and other business systems

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Perform general administrative and operational duties.
• Maintain and update service provider and client records.
• Manage paperwork and handle formalities related to claim matters.

Requirements:

• Diploma and above
• At least 1 year of relevant working experience.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Utilize digital tools to quote Lifestyle insurance for our valued clients.
• Coordinate with insurers on documentation to ensure proper closing of each deal.
• Oversee and manage quotations and renewals within the assigned portfolio

Requirements:

• BCP, PGI, ComGI Certified
• Diploma in Business Administration or equivalent
• At least 2 years of Lifestyle insurance experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Position title : Insurance Admin Executive

Location: Tagore Lane

Working Days: 5 days

Working hours : 9am - 6pm

Job Scope

• Manage clients’ enquiries and provide insurance advice on quotations, renewal and other request
• Emailing policies
• Identify insurance needs of clients and delivery of solutions
• Preparation of documents relating to transacted business
• Attend walk in customers
• Maintain close relationship with customers and partners
• Handling Maid claim
• Assist key in customers database, debit note and credit note
• Assist in updating refund in system
• Doing contra in the system when customers made payment
• Email SOA to clients and follow up payment
• Carry out any other duties as assigned when required.

Requirement

• Minimum Diploma holder
• Preferably min 3 years relevant experience
• Certificate in General Insurance (CGI) and Health Insurance (HI) Cert is a must.
• Able to start work at short notice

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

about the job

• Growing the wealth of high net-worth individuals and providing professional services for their banking needs; including insurance and investment across the following markets ((North Asia, Malaysia, Indonesia, ROW, India market etc.)

about the manager/team

Working alongside a competent team, you will have to opportunity to grow in the banking space.

skills and experience required
A degree is minimally required with 3 years of experience in the Banking & Finance Industry. Importantly, you should come with good track record in sales/current portfolio of clients.

To apply online please use the apply function

(EA: 94C3609/ R21103354)

• Offer quotes and address inquiries concerning motor insurance for clients and partners. Collaborate with insurers' underwriting, processing, service, and support teams for tasks like quotations, referrals, and appeals.
• Respond promptly to Salesforce leads and queries.

Requirements:

• Diploma in Business Administration or equivalent
• At least 2 years of working experience
• Knowledge of motor insurance and general insurance is an advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Monitoring of availability for ATMs on all days. Monitoring and procuring stationary for ATMs.
• Monitoring Cash position of ATMs and Branches. Coordinating and Scheduling ATM replenishment for CISCO.
• Monitoring Reconciliation of ATM Cash and transactions done via SBI, Master Card and Visa.
• Arranging SGD cash from MAS on monthly basis for ATMs and Branches or when required (during festival season) and USD cash from UOB for Cecil Street branch when required.
• Monitoring of Communication room.
• Monitoring of Corporate accounts section.
• Coordinating with vendors and annual Renewal of agreement for service providers

- Iron Mountain for storage/destruction of Bank Documents.

- CGBO for Treasury Back Office.

• Checking recorded calls for Remittance team and Call center.
• Submission of Reports to MAS and IBG on Quarterly/Half yearly/ Yearly intervals.
• Supervision of Premises department.

Requirements

• Degree or equivalent, in Banking/Finance or any other relevant discipline.
• Min 3 year of relevant banking experience in similar role.
• Strong understanding of financial compliance and Regulatory requirements.
• Dynamic personality to work with the team and provide guidance to others.
• Good management skills and analytical mindset one who can effectively analyze situation and make decisions to address issues/problem.
• Excellent communication and interpersonal skills with ability to interact with all levels of staff and management.
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint

• Responsible for investigating and evaluating insurance claims to determine the amount of compensation a policyholder is entitled to.
• Engage in negotiations with claimants or their representatives to reach a fair settlement.
• Create detailed reports summarizing the findings and recommendations.

Requirements:

• Diploma and above
• At least 3 years of experience in insurance claims.
• Proficient in MS Office.
• Knowledge in insurance policies, industry regulations, and legal principles.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Key Responsibilities:

• Assist Associate Director and Manager in managing client relationships, including scheduling appointments, following up on inquiries, and providing administrative support
• Prepare and process insurance policy documents, applications, and other paperwork.
• Coordinate with clients and insurance companies to gather necessary information and documents for policy issuance and claims processing
• Manage and organize client files, documents, and correspondence in a systematic and efficient manner
• Assist with research, data analysis, and other tasks to support the Associate Director and manager in developing clients' proposals and presentations
• Able to conduct interview and assist on recruitment.

Requirements:

• Diploma or equivalent; additional education or certification in business administration or insurance is preferred
• Previous experience in an administrative or assistant role, with knowledge of the insurance industry being an advantage
• Proficiency in Microsoft Office suite and other office management software
• Excellent communication skills, both written and verbal, with a strong customer service orientation
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Responsibilities

• In charge of Accounts Team staff of 6, responsible for task allocation and resource planning to ensure smooth operation of the team;
• Take overall charge periodical local MAS regulatory reports, eg. review MAS649, MAS610 etc, surveys required by MAS and Statistical Board, together with queries and additional information requested from regulators with accuracy;
• Take overall charge management reports and HO reports, ad-hoc reports as requested;
• Review of daily monitoring of MAS compliance ratios, MCB, AMR, MLA etc with accuracy;
• Take charge of maintenance of regulatory reporting database and regulatory data mapping and recurring/ad hoc adjustment;
• In charge of regulatory or financial change impact analysis and simulation or changes in business activities, raise system change request if required, and perform UAT to ensure MAS requirement is adhered to;
• Take charge of change management projects or ad hoc topics in organization, systems, accounting changes or continuous improvements e.g. streamlining, automation etc.;
• Review periodical and adhoc financial reports for internal control and Management;
• Annual local statutory reporting financial statement and disclosure items;
• Support information requirements form external auditors on statutory audits;
• Take charge of general accounting control by developing good knowledge in ledger accounting, accounting path setting, daily reconciliation between GL and transaction details data;
• Take care of daily accounting functions;
• Take charge of projects, e.g. System enhancement, GST ACAP project, annual budgetary process;
• Proper documentation for audit trails and update of SOPs, and ensure proper and balanced control mindset to operate effectively within Accounts team
• In charge of tax related matters, e.g. income tax, GST etc.;
• Other adhoc assignment as required

Job Qualification

• Minimum a Degree qualification in Accounts or related field
• At least 5-6 years of working experience in the Banking industry
• Experience in enhancement/UATs/Projects is a plus
• Able to work independently
• Team player
• Accurate and prompt submission of reports
• Ability to work under pressure of meeting deadlines
• Good interpersonal and communication skills

For interested parties, please send resume to [email protected]
We regret that only shortlisted candidates will be notified
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 •EA Registration No: R1988743 (Raymond Gan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

• Assess applications for insurance and associated documentation to validate eligibility for coverage and level of risk.
• Maintain operational and service excellence by completing special projects, such as Systems and Methods, and by continually evaluating business processes.
• Evaluate credit reports, financial statements, and other pertinent data.
• Establish and maintain accurate documentation of underwriting assessments and justifications.

Requirements:

• Certification in General Insurance
  Diploma and above
  At least 2 years of experience in Insurance industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Job Scope

• Provide service and advice to customers on the processes in submitting a claim.
• Promptly review and follow up on outstanding claims cases.
• Maintain overall claims log records and procuring direct settlement cases with Third Parties.
• Effectively lead and mentor junior Claim Executives.
• Handle feedback and other ad-hoc duties associated with claim cases.
• Ensure each claim is assessed correctly in accordance with policy coverage and within the Authority Limit given, with adequate reserve set.
• Assist Claims Manager in preparing management reports.

Requirements

• Minimally 5 years of relevant working experience, preferably in the motor insurance field.
• General Insurance (BCP & PGI) certification required
• At least 2 years of hands-on experience in travel claims handling
• Possess a strong sense of discernment to assess and investigate claims accurately and objectively.
• Able to negotiate and settle claims with Third Party claimants, insurers, lawyers, and workshops accurately and timely.
• Competent in decision making with regards to claims matters.
• Good business writing skills to respond to customers via writing.
• High integrity, adhering to industry requirements and internal quality standards.
• Good knowledge of local legislations.

For interested parties, please send resume to [email protected]

We regret that only shortlisted candidates will be notified
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 •EA Registration No: R1988743 (Raymond Gan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg . I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

My client, a leading Global Insurance company, is currently hiring for a 12-month Financial Reporting Senior Executive to play an integral role in the Group Reporting team.

This is a great opportunity for junior Finance Reporting candidates to gain integral experience in a Tier 1 insurance firm.

Candidates with experience auditing Insurance clients without commercial experience are also encouraged to apply!

Why apply:

• Gain exposure to Group Reporting in an international Insurer
• Gain valuable experience in project management in the Insurance industry
• Gain high-visibility across the business at a junior level, building your experience in working with senior stakeholders

Key responsibilities:

• Ensure timely and accurate preparation of group reporting, IFRS17 Reporting and month-end close
• Ensure that Chart of Accounts is maintained and that data quality that flows into GL processes are accurate

Key requirements:

• 3+ years of Insurance Finance Reporting OR experienced in Big 4 Insurance Audit/Advisory

Interested parties please click 'Apply Now' or send an updated CV to [email protected]for an immediate response. For any queries, please contact AV at +65 6360 2962 for a confidential discussion.

Responsibilities include, but are not limited to, the following:

• Onboarding of new agencies and FA
• Liaison between Agents and Underwriters to address Agents' queries
• Updating and maintain Agency records
• Working with the Head and own Team Leader to establish best practices and processes to ensure that the team meet the company’s service standards set
• Compile, analyze and prepare monthly reports required and present during monthly meetings and business reviews to be in line with intermediary agreements.
• Ensure that sanction checks are conducted.
• Update and maintain the records, schedules, statistics, etc.
• Stay current on market conditions and to share findings and updates with all members of the team as appropriate.
• Work with policy admin team to ensure accurate and timely delivery of intermediaries’ document
• Act as a liaison between agents and underwriters/other departments for any feedback which are received
• Render assistance to the Corporate Services team during Agency / Intermediary events

Requirement:
• ACII, ANZIIF or Degree/Diploma in Insurance
• Minimum 1 years’ experience in Insurance operations and/or direct engagement of Agents and FAs
• Some knowledge of insurance operation, insurance distribution, underwriting operations, underwriting procedures and understanding in policy wordings.
• Proficiency in MS Office especially in Excel and PowerPoint.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Responsibilities:
Responsible for Group’s, finance, HR and administrative functions with the Finance team in:

• Cash management and dayto-day liaison with bank
• Monitor and manage funding requirement within the group
• Ensure timely closing and management reporting
• Preparation of budget and monitoring of variances
• Work with auditors and tax advisors to ensure compliance for Singapore incorporate entities
• Company secretarial and corporate compliance matters for all entities
• Monitor existing investments of the Group, including managing capital calls/distributions
• Actively look for yield enhancing ideas as well as evaluation of investment ideas from banks
• Involve in evaluation and execution of new deals, including due diligence, incorporation of companies, tax matters and financing
• Working with bank for financing of deals
• Assist in planning and funding of philanthropy programmes and annual community education awards
• Any adhoc duties as directed by Group CEO
• Any administrative matters that may arise from time to time

Requirements:

• Possess a Degree in Accountancy/Finance
• Qualified Chartered Accountant
• At least 10 years’ working experience in similar field
• Experience working in family offices preferred
• Hands on in all aspects of accounting and company secretarial matters
• Effective leadership skill and people management

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R23114347 (Pang Xue Ni)

Job Description & Requirements

· Minimum of 5 years’ experience in Oracle, Oracle Fusion Financials or Oracle EBS R12 Financials

· Minimum a recognized Degree in Computer Science / Information Technology or its equivalent;

· In-depth business process knowledge on Lead to Cash, Source to Pay, Record to Report;

· Proven hands-on experience with configuration on Oracle (General Ledger, Accounts Receivables, Accounts Payables, Bank and Cash Management, Fixed Assets, Project Billing/Costing, Consolidation, Tax and iExpense) and Oracle Enterprise Performance Management (including ARCS)

· Knowledge of SQL, PL/SQL, Java, OAF, XML Publisher a definite plus;

· Solid knowledge and work experience in cloud reporting tools like OTBI and Financial reporting;

· Proficient in developing new UI and workflow in Oracle Fusion PaaS platform is an added advantage;

· Experience in AGILE/SCRUM;