Corporate Call Centre Officer (Banking)

Working hours: Mon-Fri 9-6pm, OT may be required as and when needed (exceptional scenarios only)

Location: Changi

Salary: $2,700 - $4,000 (Based on salary benchmarking)

Duration: 6 months (non-renewable)

- Training will be provided

Key Accountabilities & Responsibilities:

1. Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2. Perform proper follow up to ensure resolution.

3. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support and educate/guide customers on product and system navigation.

5. Provide support on forms enquiries/clarifications/rejections.

6. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7. Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

- Must have at least 1 year Customer Service in banking industry

- Min. Diploma and above qualifications

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Scrum Master / Product Owner to support our client in Singapore which is a top global investment bank.

Responsibilities:

• Define, prioritize, and execute the product roadmap, ensuring alignment with business goals for front-office Equities technology.
• Act as Scrum Master, facilitating agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.
• Engage with front-office traders, portfolio managers, and stakeholders to gather requirements, provide updates, and align on deliverables.
• Translate business requirements into technical specifications and manage the product backlog to ensure development readiness.
• Collaborate with cross-functional teams, including Development, QA, and DevOps, to ensure high-quality, timely delivery.
• Drive continuous improvement, promoting transparency, accountability, and efficiency within agile teams.
• Ensure compliance with regulatory standards and manage risks related to equities application development.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Finance, or a related field.
• Minimum 5+ years as a Scrum Master or Product Manager, with specific experience in Equities applications within an investment banking front-office environment.
• Strong knowledge of equities trading workflows and front-office technology systems.
• Proficiency in Agile methodologies and tools (e.g., Jira, Confluence).
• Familiarity with Equities applications, trading platforms, and regulatory requirements.
• Knowledge of Unix/Linux, FIX protocol, messaging systems (e.g., Solace), and data analytics platforms.
• Certified Scrum Master (CSM) or equivalent agile certification preferred.

Support Unified Comms Systems

· Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

· Attending to user requirements and work with vendor to provide solutions.

· Work with other departments for smooth flow of processes and procedures.

Projects rollout

· Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

· Plan resource allocation and utilisation across the various project and quarterly releases.

· Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

· Monitor and manage risks /issues related to technical delivery.

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

Requirements:

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

Job Description:

1) Coordinate and drive the development and execution of innovation ideas by identifying key trends in Transaction Banking including evolving technologies like AI, ML, DLT etc.
2) Coordinate with various internal teams to ensure that the agreed innovation and digital initiatives are prioritized and work with various team to take this forward.
3) Understanding the evolving client needs and market changes based on the discussion with the Cash and Trade Product teams and aligning and building innovation and digital roadmap.
4) Responsible for ensuring that all the DX initiatives are Fit for Purpose and seamlessly working with Legal, Compliance, Treasury and Cash Product Development team, Implementation towards this.
5) Ensure proper commercialization of innovation and Digital initiatives by working with the APAC Cash and Trade Product teams.
6) Contribute to GTBD's internal education and communication and bring members' interest in DX to a certain level of knowledge.

Job Requirements:

• 5-10 years of Transaction Banking business experience including in Asia region
• 3-5 years of experience in Transaction Banking related innovation in Asia region and digital initiatives and some experience in the latest technologies like AI, ML, DLT etc.
• Ability to work in a matrix organization including using influencing skill to drive business
• Bias for action and ability to get things done; Perseverant, Analytical and ability to manage ambiguity.

Be the difference

If making a difference matters to you, then you matter to us.

We are looking for a Senior Technology Implementation Consultant to join our APAC’s Professional Services team, supporting the implementation of OneSumX, the marketing leading platform of Financial Risk and Reporting solutions effectively and efficiently for banking/financial industry clients. You'll be reporting to Associate Director, Technology Implementation Consulting.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working arrangement).

About the Role

All Professional Services Consultants are expected to successfully implement the organisation’s Finance solutions in the APAC Region, to support/complete the tasks outlined below.

• Facilitate Project Initiation workshops
• Identify data sourcing requirements and data requirements
• Conduct data gap analyses
• Conduct interface mapping
• Create Business Requirement Documents/Functional Specification Documents as required
• Conduct functional training
• Identify test requirements from specifications, map test case requirements and design testing plans.
• Support System Integration Testing (issue analysis and resolution)
• Support regression testing and User Acceptance Testing (issue analysis and resolution)
• Ensure effective client engagement and management
• Adhere to the company’s project management and governance framework – specifically, monitor and track project milestones and deliverables; identify and manage issues and action items; create and maintain project status reports for project leads for incorporation into larger project status reports; proactively identify and mitigate potential project risks; and escalate issues where appropriate.

About You

• 5+ years’ overall experience. Minimum one end-to-end implementation of Banking Solution in the capacity of a technical consultant
• Experience in implementing OneSumX solutions (Financial Risk and Reporting) is a plus
• Bachelor degree or higher in Finance, Accounting, Banking or Economics, or in IT, Computer Science or Engineering complemented with a strong experience in the Banking industry or Financial Servicing.
• Demonstrated strong programming skills (PL/SQL, SQL, Java/any other programming Language)
• Demonstrated RDBMS experience (Oracle, SQL Server)
• Good Understanding of software development lifecycle (SDLC)
• Experience in Data Warehousing and Business Intelligence (DW/BI) project implementations
• Good understanding of On-line Transaction Processing (OLTP) systems (Core Banking, Treasury Systems etc.)
• Good understanding of BI and Reporting Systems
• Good understanding of Extract, Transform and Load (ETL) Development
• Demonstrated experience in customer facing roles
• Fluency in English, written and oral
• Excellent communication (written and oral) and interpersonal skills
• Excellent client management and engagement skills
• Assertive, being able to make expert decisions based on personal judgement
• Ability to work independently while also being a good team player
• Ability to work in a cross cultural environment

About Us

Wolters Kluwer reporte 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Dozens of awards on the market

• Regulatory Reporting – Banking by Chartis RiskTech100®
• Liquidity Risk by Chartis RiskTech100®
• Best Solution for Regulatory Reporting Award, 2021 by Regulation Asia
• Best Vendor Solution for MAS 610, APAC, 2021 by RegTech Insight
• Best Regulatory Reporting Solution, APAC, 2021 by TegTech Insights
• Regulatory Reporting Provider of the Year – Singapore, 2021 by APAC Insider
• Best Risk Firm of the Year, APAC, 2021 by APAC insider
• Best Regulatory Reporting Technology Firm of the Year, APAC, 2021 by APAC Insider

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

Our client, an asset management firm is urgently inviting qualified financial professionals to join them.

Finance Manager

Job Description:

• Full spectrum of account functions
• Timely and accurate preparation and analysis of financial and management account
• Supervise and monitor financial reporting, tax planning, budgeting, forecast, cash flow management and cost-saving controls.
• Demonstrate strong understanding and up-to-date knowledge of market trend, best financial & accounting practices, taxation requirement and local regulations.
• Responsible for the consolidation and management reporting function, in accordance with the MAS requirements
• Involve in compliance control and risk management activities
• Liaising with external auditors, company secretary, and tax agents
• Assist in corporate secretarial matters
• Assist in the implementation of financial policies and system
• Support forecasting and budgeting exercise, monitor actual performance against forecast and investigate variances
• Handle any other ad-hoc assignments and projects are assigned

Requirements:

• BSc/BA in Accounting, Finance or relevant field, CPA, ACCA, CFA
• At least 6 years’ experience in the financial industry, preferably in securities/broking/asset management
• Strong sense of work commitment and responsibility
• Able to communicate in Chinese to coordinate and communicate with Chinese speaking counterparts
• Ability to work independently and high performance-orientation
• Able to work under pressure and meeting deadlines
• Objective and task oriented

EA License No. 16S8296 • EA Personnel Registration No. R21102756

Responsibilities

• Prepare and deliver accurate management reports, including monthly forecasts and semi-annual budgets, with variance and trend analysis for the region.
• Assist in developing budgets and forecasts, ensuring they reflect strategic goals and business priorities.
• Analyze financial performance and key metrics to identify risks and opportunities for improvement.
• Work with various departments to collect and verify financial data, ensuring accuracy and timeliness.
• Provide analysis and insights that connect financial reports to business strategies.
• Prepare ad-hoc reports and analyses as needed to support management decisions.
• Handle other tasks as required.

Requirements:

• Degree in Accounting or equivalent qualification.
• At least 3 years of relevant experience.
• Good in numbers and data.
• Proficient in MS Office including Power BI, Vlookup, Pivot Table and PowerPoint.
• Excellent communication and presentation skills to engage with stakeholders.
• Detail-oriented, organized, and a team player.
• Self-motivated and able to work independently.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QWR66RR9

The Company

Our client, a Singapore-based industrial services group, with operations spanning the Middle East, India, Southeast Asia, and the US, provides comprehensive maintenance, plant upgrades, revamping, and engineering services to leading global companies in the energy and chemical sectors. Operating on a conservative yet profitable model, it is now expanding its global presence across multiple industries. They are seeking for a newly created Finance Director role, reporting to the Group CFO. Alongside the Group CFO, this role will also be partnering with the Chairman, CEO, and the top management team.

The Role

The sought-after candidate for the role of Finance Director must have a background in a high sales growth environment and business process development. The critical responsibilities entail accurate & timely financial reporting, project costing and margin enhancement partnership with business leaders, working capital management improvement with the management and tax risks and compliance issues. Another pivotal role will be to oversee the financial reporting, budgeting and business forecasting consolidation for Asian businesses. Evaluating organizational structure, reporting lines and the capability of finance and accounting teams from four different offices will also be necessary. Moreover, enhancing the function of regional cash & debt management, you will work on fixed asset management and capital expenditure investment decision optimization to generate value.

Your Profile

In terms of qualifications & experience, the candidate must be adept in local market functioning and able to work collaboratively with a diverse international team. Their role as an industry expert will be to guide the Board and Management towards informed decisions. Candidates must have experience working with organizations having a workforce of over a thousand employees. Knowledge of the industrial service-oriented business will be an added advantage. Proficiency in English, both written and spoken, is a necessity.

Apply Today

Please send your resume, in WORD format only and quote reference number SN12159715, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | Suriani Norahim EA Registration No: R1109288

The Company

Our global manufacturing client is looking for a Senior Finance Manager to support its global operations, with a focus on Cost of Sales, inventory accounting, and the supervision of Accounts Payable processes. This position reports to the Head of Finance and people leadership of a small team, with career growth prospect to advance to the next level.

The Role

This role also involves ensuring compliance with government grant conditions and meeting internal control requirements while contributing to business continuity efforts. Key responsibilities include executing accurate and timely month-end close and forecast reporting, reviewing capital spending processes, and monitoring financial reporting in internal test factory activities. The position also requires collaboration with internal and external auditors, as well as leading process improvement and automation projects, along with any other ad hoc tasks as assigned.

Your Profile

The ideal candidate will possess a Degree in Accounting or a related field, along with a minimum of 7 years of managerial experience in Costing or Operations Finance within a multinational setting. Proficiency in accounting and MS Office software is essential, with SAP experience being an advantage. The candidate should be meticulous and organized, solid interpersonal skills and the ability to work effectively as a team with people leadership experience to succeed in this role.

Apply Today

Please send your resume, in WORD format only and quote reference number SN11966216, by clicking the apply button. Please note that only short-listed candidates will be contacted.

EA Licence No: 07C5595 | Suriani Norahim EA Registration No: R1109288

Job Overview:

Supports the finance and accounting activities of CFS to ensure proper recording of all financial transactions and compliance with governance and statutory requirements.

Key Responsibilities:

• Responsible for finance functions including month-end and year-end closing.
• Maintains partial / full set of accounts including audit schedules.
• Purchasing management and processing
• Processes vendor payments.
• Cashflow management
• Ensures compliance with audit, statutory and constitution requirements.
• Assist in systems implementations / integrations.

Key Requirements:

• Minimum Diploma or Degree in Accountancy or equivalent
• Preferably with at least 2-3 years working experience.
• Able to handle full set of accounts, preferably with experience in accounting software.
• Proficiency in MS Office Applications (Word, Excel, Access).
• Team player who is able to work independently with minimum supervision.
• Good verbal and written communication skills.
• Experience in charity / non-profit organization will be advantageous

*This is a 9-months contract position and candidates available to start work from Mid-Nov'2024 is preferred.

**We regret that only shortlisted candidates will be notified.

Description

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Internal Audit provides independent, objective assurance to management and the risk and audit committees as to whether the framework of risk management, control, and governance processes, as designed and represented by management, is adequate and functioning.

We are currently seeking a high calibre professional to join our team as a Senior Audit Manager.

Principal Responsibilities

• Support the delivery of audits, some major and/or highly complex, which provide internal customers and stakeholders with critical assessments of the HSBC governance, risk and internal control frameworks
• Ensuring that audit assignments are completed in a timely and efficient manner with due respect to the standards established by GIA, industry best practices and the relevant risk and regulatory environment
• Providing specialist professional advice on audit findings and recommendations, thus ensuring that they are both fully understood and properly implemented by management
• Assisting in the completion of Continuous Monitoring activities to enhance GIA’s capability to provide effective and efficient assurance across the enterprise
• Consult with stakeholders to determine data requirements and conduct analysis to detect trends and anomalies
• Maintain and enhance stakeholder relationships through regular bilateral meetings, appropriate challenge in business risk governance forums, and keeping in touch with business, regulatory and industry developments
• Assist the Head of Audit, Singapore during the Annual Audit process and also Audit Universe refresh process
• Contribute to the wider development of Global Internal Audit, through collaborating with other audit teams, dedicating some of your time to consider how audit can use data analytics, agile techniques and other innovations to more efficiently and effectively deliver its objectives
• Assist in the leadership of the team, through acting as a role model for junior team members, and fostering an open and collaborative working culture

Qualifications

• Knowledgeable about general banking risks, processes and controls, with a specific focus on wholesale and investment banking, capital markets, liquidity and cash management, and lending
• An analytical thinker who is confident approaching areas outside of your expertise, getting to the heart of the key features and aspects quickly
• A good communicator, verbally and in writing, and able to present and influence, even when delivering difficult messages to stakeholders
• A professional with several years of experience working in a dynamic, complex and ambiguous environment, with achievements in a relevant business or function, such as an audit function, finance, risk management, compliance, or business management
• Dedicated to continually improving your own skills, which could be demonstrated by holding relevant professional qualifications such as in accountancy, finance or risk management, and keeping up-to-date with developments in the banking industry, markets and regulations
• Good at managing multiple competing priorities on different concurrent projects, and able to ensure delivery of objectives through analysis of options and coming to pragmatic decisions
• A team player, with a desire to help the team as a whole achieve its objectives

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

Video URL - External

https://www.youtube.com/watch?v=y4LU9-uRd_4

Programme Executive – School of English & Chinese School of International Studies

Role Overview:

The Programme Executive plays a pivotal role in planning, executing, and managing all school programmes for the School of English and the Chinese School of International Studies. This position requires a highly organised, detail-oriented individual who can effectively oversee program logistics, coordinate with both internal and external stakeholders, and ensure compliance with professional bodies. The Programme Executive will support the delivery of quality educational experiences for students and contribute to the continuous improvement of school operations.

Key Responsibilities:

Program Planning and Execution

• Plan, execute, and manage all school programs in line with academic schedules and standards.
• Collaborate with lecturers and internal stakeholders (Sales, Business Development, etc.) to plan and finalise timetables for all programmes, ensuring timetables are confirmed 3 months in advance.

Reporting and Documentation

• Prepare necessary reports and attend meetings as required.
• Prepare and compile relevant reports, including but not limited to:
  • CSIS & SOE Student Progression Chart
  • Active Student List (as of November 2024)
  • Full-Time Lecturer and Student Timetables
  • Classroom Allocation
  • Creation and assignment of Canvas module shells
  • Assignment of students to Canvas for all intakes
  • Orientation materials (updated slides and videos)

Academic and Professional Compliance

• Manage all communications and submissions concerning relevant professional bodies, including applying for or renewing programme status.
• Collect and report on criteria required by these bodies, such as pass rates, student feedback, and improvement plans.

Course Management on Canvas

• Create course IDs, intake IDs, and module shells on Canvas.
• Manage access permissions for students and tutors on Canvas, ensuring all course materials are uploaded and ready before commencement.

Stakeholder Liaison

• Serve as the primary contact for both internal (Sales, Business Development, Quality Assurance, Marketing) and external (vendors) stakeholders.
• Coordinate with internal teams on course structures, packages, website updates, and other program details.
• Process payments, manage vendor relationships, and handle tutor/marker claims (claim forms, invoices, and purchase orders).

Student Enrolment and Materials Preparation

• Collaborate with Admissions and Business Development/Sales teams to ensure seamless student enrolment.
• Schedule material submission deadlines for tutors and confirm all materials are in order prior to the start of classes.
• Coordinate with Sales/BD teams and external vendors to arrange for printing of course materials.

Student Orientation and Support

• Organise and manage student orientation sessions, keeping the student handbook updated with the latest information.
• Handle student-related processes such as transfers, withdrawals, and refunds.
• Issue academic documents, including study certificates, testimonials, and certificates of attendance.

Policy Implementation and Compliance

• Contribute to the development and implementation of policies and procedures, ensuring all school activities comply with institutional standards and regulatory requirements.

Additional Responsibilities

• Undertake any other duties, projects, and assignments as directed by the Student Services Office Manager or Director of Studies (DOS).

Job Requirements:

• Education: Diploma or Degree in any discipline.
• Experience: Minimum of 3 years of related experience; experience in a Private Education Institution (PEI) is an advantage.
• Skills:
  • Strong administrative and IT skills, with a meticulous approach to organisation and task management.
  • Excellent written and verbal communication skills in English and a second language (bilingual proficiency is required).
• Attributes: Positive attitude, ability to multitask, and adaptability to thrive in a fast-paced environment.
• Availability: Immediate availability is an advantage.
• Age-Inclusive: Mature workers are welcome to apply.

Etiqa is looking for a dynamic individual to join our team. Do you have what it takes?

Are you:

• Passionate about working with people?
• A creative thinker with a positive attitude & outlook?
• A strong dynamic communicator able to collaborate effectively?
• Willing to learn, adapt & grow in a fast paced work environment?

WANT TO MAKE A DIFFERENCE?

This exciting proposition allows you to work with Etiqa, a leader in the insurance sector, optimizing your unique skill set, and getting onboard our journey towards “Making The World A Better Place”.

Scope Overview:

• Support the Enterprise Risk Management Framework and respective risk policies that create values for the various stakeholders and achieve the company’s aspirations and strategies.
• Developing risk appetite statements, setting limits against solvency and other risk appetite dimensions.
• Supporting the Own Risk and Solvency Assessment (ORSA) and preparation of ORSA report for presentation and submission to various parties including MAS.
• Monitoring insurance and financial risk exposure against risk appetite with the use of key risk indicators and other risk measures
• Partnering key business stakeholders in identifying and assessing risks and controls, including financial, operational and insurance risks.
• Contributing in cross functional teams to investigate and manage current and emerging risk in areas such as claims, reserving and reinsurance
• Contribute to derivative strategy that is embarked by the company to reduce the volatility in the financials.
• Contribute to detailed product risk assessment from product pricing perspective in order to ensure the financials remain within the acceptable range in different scenarios being tested.
• Contribute in the yearly Strategic Asset Allocation and Tactical Asset Allocation review to better adapt to the evolving economy and industry.
• Create and promote risk awareness culture across the organisation and establish stakeholders’ (business partners) ownership and accountabilities in risk management activities.

Requirements:

• The ideal candidate should have at least 1 year of experience with a Bachelors' degree in Actuarial Science or any other relevant disciplines.
• Candidates with relevant experience in prophet or valuation, SAS, R, or any data modelling software will have a distinct advantage.
• Proficiency in Microsoft Office, particularly Excel and the use of VBA.
• Self-starter who is driven by targets and possesses excellent interpersonal communication skill with an entrepreneurial mind-set.
• Strong analytical skills

The Opportunity:

The Head of Technical Underwriting is a pivotal role responsible for overseeing the implementation of underwriting strategies and ensuring adherence to technical standards within the organization. The Head of Technical Underwriting is expected to bring a high level of expertise and leadership to the team, ensuring that technical underwriting practices are optimized and aligned with the organization's strategic goals.

Key Responsibilities:

• Drive implementation of strategies and risk appetite changes to develop standards, processes, and reports for Underwriting Quality Assurance locally and globally.
• Manage relationships with key internal and external stakeholders to ensure adherence to technical standards to deliver The Zurich Way and Underwriting Quality Assurance plans.
• Lead high-impact operational transformation initiatives by providing governance over Global Underwriting Policy, The Zurich Way, and Zurich Risk Policy adherence.
• Define assurance activities and develop technical underwriting guidelines and best practices to implement and monitor Product Underwriting improvement initiatives across all Business Units.
• Identify and address quality-related issues, including root causes and trends and provide expert support to underwriters
• ssist with the approval of terms and conditions and crossline of business issues and coordinate with other assurance providers regionally and globally.
• Make strategic recommendations and identify innovative opportunities and risks by participating in relevant committees and Global Underwriting work-streams and initiatives.
• Ensure successful implementation of key technical initiatives through executive consultation, research best practices and analyze rates, rating plans, and pricing strategies to support senior management.
• Lead and manage projects to develop and implement new or revised underwriting policies and procedures.
• Develop new products in response to changes in the external environment.
• Prepare and deliver high-quality, on-time written reports with recommendations for corrective action.
• To develop a simple business case for a defined project in the area to determine potential benefits, clarify the rationale for investment and support the planning process

Qualifications, Skills & Experience:

• Bachelor’s degree (or equivalent) and minimum of 8-10 years of experience in underwriting, with at least 3-5 years in a managerial or leadership role.
• Experience in handling complex underwriting cases and providing expert support to underwriters.
• Comprehensive knowledge of the insurance industry, particularly within the APAC region.
• Understanding of regional market trends, regulatory requirements, and competitive landscape.
• xperience in managing relationships with key internal and external stakeholders and a proven track record of successfully implementing strategies and risk appetite changes.
• Experience in leading and managing operational transformation initiatives and ability to define assurance activities and develop best practices.
• Experience in developing new products to innovate and create cost-effective proposals.

Responsibilities:

You will conduct agency reviews and trend analysis to identify potential gaps and areas for improvement, and implement enhanced framework for the distribution reps so that they can conduct proper sales advisory processes for their policyholders and provide them with quality advice and suitable recommendations.

• Provide support for day-to-day operations by assisting in the team’s functions
• Train new and existing Sales Representatives on the use of Fact Finder and Sales system
• Assist in reviewing the quality of Fact Finder and Recommendations, and ensure that their fact finder document are in compliance with company standards
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Assist in developing and implementing communication plans on competency standards
• Engage and coach supervisors of Sales Representatives in areas of sales activity, quality of sales/ sales management, and training needs as and when required
• Assist in the execution of special projects / initiatives
• Assist in conducting audit for regulatory compliance requirements, including but not limited to, compliance of Life Insurance Association Members’ Undertaking (LIA MU) requirements by
  leaders, mystery shopping results, categorization of Balance Scorecard (BSC) grading, as well as appeals
• Preparing regular reports
• Liaison with IT / Group Risk Management / Distribution Regulatory and Compliance (DRC) on any data extraction / investigation and reporting
• Updating of SOPs and internal guidelines when required
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements:

• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred
• 1 - 3 years of compliance / audit experience in Financial Services or insurance Industry would be an added advantage
• Proficient in MS Office (Excel, Word, Outlook and PowerPoint)
• Strong interpersonal, customer service and communication skills
• Meticulous, professional, able to work well independently and as a team
• High level of integrity, takes accountability of work and good attitude over teamwork.
• Takes initiative to improve current state of things and adaptable to embrace new changes.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Responsible for supporting the Infrastructure Build team to put together the plan and monitoring each of the activities into completion.
• Responsible for coordinating with infra delivery resources required to complete the infrastructure build, and implementation, working with the infrastructure architects, the engineering team and the build team.
• Highlight and propose a revised plan if there is a conflicting resource, timeline or unrealistic expectation of infrastructure delivery/build time.
• Monitor and analyse the implementation of each infrastructure project. Recommend re-prioritisation based on the sensitivity, urgency, priority, and type of projects (e.g. compliance/regulatory) and the approval requirement.

Consolidate the plan against the actual end-to-end cost required to deliver infrastructure projects. Recommend optimization of cost by consolidating similar infrastructure components and timelines.

Requirements:

• Bachelor's degree and a minimum One to three of experience in project management role, preferably in a fast-face, multi-teams and multiple concurrent projects.
• Excellent communication and interpersonal skills.
• Ability to negotiate and resolve conflict.
• Attention to detail with creative thinking.
• Ability to work under pressures and with tight timelines who brings excellent time management skills.
• Familiar with Jira and Confluence

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

• Confluence, Jira
• PowerPoint Presentation
• Excel

Overview of Role:

• The Treasury Group (TG) in our Singapore branch is responsible for managing the branch’s investment portfolio, overseeing Asset and Liability Management (ALM), and ensuring effective Liquidity Management to support our core business activities.
• We are currently looking for a Senior Officer/Officer to join the team providing key support in ALM, liquidity management and operational supports including Investment portfolio management for the group.

Roles and Responsibilities:

• Manage and monitor the branch's liquidity position ensuring smooth cash flow operations by executing various money market transactions.
• Provide loan/deposit rates quotes to both internal and external counterparties to support business needs and maintain competitive positioning.
• Conduct monitoring and analysis financial markets ensuring the branch adhere to MAS liquidity regulations.
• Cultivate and sustain strong relationships with money market counterparties, participating in business trip as necessary to strengthen these connections and expand the branch’s network.
• Perform KYC due diligence on counterparties to ensure compliance and mitigate risk exposure.
• Accurately enter transactions (money markets and investment products etc.) into our internal systems and support the investment team.
• Compile various reports, such as position, markets and financial reports.

Job Requirements:

• Bachelor’s Degree in any discipline.
• Minimum 2 years of relevant experience in the banking sector, specifically in ALM/Liquidity management.
• Knowledge of financial markets, particularly in money market products (e.g., Interbank cash trades, Repo and FX).
• Detail-oriented with strong analytical skills.
• Ability to multitask and work effectively under pressure.
• Independent and a team player with good interpersonal skill are required to engage diverse team of stakeholders across different group in the branch, and unit or division in Head Office.
• Preferably with FMRP certification.

Data Framework Engineer

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster operationalisation of Data models, Analytical models(including AI/ML) and user generated contents (dashboards, reports etc)

- Effectively partner with data scientists in enabling faster adoption of AL/ML model based systems

- Independently install, customise and integrate software packages and programs

- Carry out POCs involving new data technologies

- Design and develop application frameworks for data integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

Technical skillsets

TEAM Architecture (Big Data)

- 8+ years of experience with application development in Big Data Ecosystem (such as Cloudera, ElasticSearch, Spark, Presto, Hive, Impala, Kibana, Logstash, Hbase, Kafka),

- Expertise in building applications using Java, Scala, Python, Shell scripting

- Experience in large scale implementations and performance optimizations in the Big Data Ecosystem using Spark, Hive, Impala, Apache Kudu, Ozone, Presto, Tez, Iceberg etc

- Knowledge of frameworks such as Spring, Struts, Hibernate etc

- Knowledge of Object Oriented Programming, Multi-threading, Containerization, etc

- Knowledge of related technologies such as HTML, Javascript, CSS, React, Jquery, node.js, docker

- Knowledge of Elastic, Kibana, Logstash, Hive, Sqoop, MongoDB, Oozie, Flume, Kafka

- Expertise in integrating applications with Devops tools

- Knowledge of building applications on MPP appliances such as Teradata, Greenplum, Netezza is a plus

At least, 2 to 3 technical certifications in any of the below technologies:

1. Language – SQL, Java, Python, Scala, Javascript, node.js

2. Automation / scripting – CtrlM, Shell Scripting, Groovy

3. Cloudera Hadoop distribution – Hive, Impala, Spark, Kudo, Kafka, Flume

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube

2. Version Control Tool - Aldon+LMe, CA Endeavor

3. Deployment Tool kit -Jenkins

4. Service or Incident Management (IcM) Tools - Remedy

5. Source Code Repository Tool - Bitbucket

6. Scheduling Tool - Control-M

7. Defect Management Tool - JIRA

8. Application Testing tool – QuerySurge

9. Cloud certification

10. Platforms provided by FICO, Experian, SAS for credit and portfolio management

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

Our Client is a leading leader in the banking / service industry and is looking for dynamic individuals to be a part of their team!

Job Duties:

• Greet walk-in customers & direct them to respective department
• Handling all telephone calls and messages in a timely and professional manner
• Registering of visitor and attending to their enquiries
• Housekeeping of reception and meeting areas
• Sorting and distributing of incoming mails
• Arranging for outgoing couriers
• Stock taking and order of pantry supplies
• Maintaining inventory and requisition of pantry supplies
• Observe and reporting of faulty meeting rooms equipment and furniture
• Ensure flower arrangements and plant landscape are promptly replace and maintain
• Liaising with building management office or vendors
• Ad-hoc duties as assigned

Job Requirements:

• Min 1 year of relevant working experience or customer facing/handling experience
• Min GCE "O" level and above
• Excellent customer service skills and interpersonal communication skills
• Able to work well in a fast-paced environment

Additional Information:

• Working Location: Raffles Place MRT
• Working Hours: Monday to Friday, 830am to 6pm

Interested applicants, please email to [email protected] or WhatsApp to 98266796

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R21102746
EA Personnel Name: Tay Hui Huang

About the company
Our client is a renowned global insurance company.

About the job
You will be managing the company's cash flow, processing payments, preparing month-end closing, bank reconciliations, and audit schedules. The role also involves coordinating with banks for updates on signatories, GIRO applications, and performing User Acceptance Testing (UAT) on financial systems as needed.

Skills and experience required
Diploma in Accountancy, or any related field(s), with at least 3 years of finance operations experience ideally in the insurance industry. In order to succeed you should be meticulous, possess ability to work under tight deadlines, with the ability to work well in a team.

To apply online please use the 'apply' function, alternatively you may contact Lynette Lim.
(EA: 94C3609/ R1435181 )

about the company

An international fintech company is hiring for an Finance Executive.

about the job

You will manage AP and AR and bank recon. You will also be coordinating with the settlements team - checking day to day settlement amounts and reconciling. When needed, you do have to assist auditors queries. You will also help with month end, quarterly and year end closing, providing Accountants information with regards to budgeting and forecasting.

skills and experience required

You should be diploma qualified in accounting or ACCA qualified. You should have 2 years of experience in full sets, preferably from a fintech or start-up company. Office is in the Central part of Singapore and is on a hybrid work arrangement.

To apply online please use the 'apply' function (EA R22111662).

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.

· Ready to work in a shift environment

1.Promote and develop businesses to provide customers with required products and services to ensure achievement of business targets.

2.Maintain and develop good relationships with clients in high percentage contribution, gain in-depth understanding of the financial and operating status of existing clients to provide strategic financial management advice timely.

3.Promote and develop related business opportunities across other business areas of the branch through cross-selling.

4.Understand changes in industries and follow up clients’ operating status periodically to manage potential risks and draft credit reports with accurate risk analysis.

5.To read and write Chinese (TraditionalChinese Characters) is a prerequisite as frequent communication with the Head Office in Taiwan is required.

6.To be qualified with over 10 years of experience in deposit, loan, credit analysis, foreign exchange related fields. (Hands-on experience in sales and credit businesses－over 3 years in the role of RM).

1.Promote and develop businesses to provide customers with required products and services to ensure achievement of business targets.

2.Maintain and develop good relationships with high net worth clients, gain in-depth understanding of the financial and operating status of existing clients to provide strategic financial management advice in a timely manner.

3.Promote and develop related business opportunities across other business areas of the branch through cross-selling.

4.Understand changes in industries and follow up clients’ operating status periodically to manage potential risks and draft credit reports with accurate risk analysis.

5.To read and write Chinese (TraditionalChinese Characters) is a prerequisite as close liaison and communication with the Head Office in Taiwan is required.

6.To be qualified with over 8 years of experience in deposit, loan, credit analysis, foreign exchange and corporate banking related fields. (Hands-on experience in sales and credit businesses).

What you'll do:

As an Insurance Broker, your role will be pivotal in driving the success of our client's business. You will be at the forefront of identifying new business opportunities, developing strong relationships with clients, understanding their unique insurance needs, providing expert advice on suitable coverage options, preparing detailed proposals, negotiating favourable terms with insurers, managing client accounts for optimal satisfaction, ensuring regulatory compliance, working closely with underwriters for best coverage outcomes, maintaining accurate client records, staying abreast of industry trends, regulations, product developments, and sharing this knowledge within your network.

• Identify and pursue new business opportunities through direct sales and marketing activities.
• Develop and maintain relationships with clients to understand their insurance needs and requirements.
• Provide clients with advice and guidance on insurance products and services, recommending appropriate coverage levels.
• Prepare and present insurance proposals to clients, negotiating terms and conditions with insurers on their behalf.
• Manage and monitor client accounts to ensure satisfaction and retention.
• Ensure compliance with regulatory requirements and industry standards.
• Work closely with insurance underwriters to secure the best terms and coverage for clients.
• Manage and maintain accurate records of client information and insurance policies.
• Keep up-to-date with industry trends, regulations, and product developments, sharing knowledge with clients and colleagues.

What you bring:

The ideal candidate for the Insurance Broker position brings a wealth of experience from the insurance brokerage industry. Your strong academic background in Business, Insurance or Finance coupled with your extensive experience in direct insurance positions you as an expert in this field. Your deep understanding of insurance products/services, regulatory requirements and market trends enables you to provide top-notch service to your clients. Your excellent communication skills allow you to build and maintain strong relationships with clients and underwriters. Your negotiation skills are second to none, ensuring the best terms and coverage for your clients. Your organisational skills and attention to detail enable you to manage multiple clients and policies simultaneously. Above all, your results-driven approach ensures that you consistently meet and exceed sales targets.

• Bachelor’s degree in Business, Insurance, Finance or a related field.
• At least 5 years of experience in the insurance brokerage industry, focusing on direct insurance.
• Strong knowledge of insurance products/services, regulatory requirements, market trends.
• Excellent communication/interpersonal skills; ability to build/maintain strong relationships with clients/underwriters.
• Strong negotiation skills; ability to secure best terms/coverage for clients.
• Highly organised/detail-oriented; ability to manage multiple clients/policies simultaneously.
• Results-driven; track record of meeting/exceeding sales targets.

What sets this company apart:

Our client is a leading insurance and reinsurance brokerage company. They specialise in providing risk management solutions and insurance brokering services to a diverse range of clients across various industries. With a team of experienced professionals and a commitment to excellence, they strive to deliver exceptional services and expertise. They offer a competitive compensation package, including salary, bonus, and bonus share scheme, as well as excellent benefits.

Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1435983 Glen Chua