Job Description:-

• Tracking and report service metrics to internal and external stakeholders
• Ensure that services delivered meet service levels agreed.
• Manage and refine the service delivery processes for clients.
• Continuous Service Improvement to achieve service excellence.
• Point of contact for customers as well as internal stakeholders for all operation issues related to service delivery.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident review.
• Translate customer requirements into working instructions for the delivery teams.
• Developing a deep understanding of projects to gain insights into the scope of service delivery
• Incident/Problem/Change management.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
• Build and maintain customer relationships.
• Identify sales opportunities within installed bases and work with business managers to translate them to upsells.

Job Requirements:-

• Degree in Computer Science or computer-related field
• Minimum 5 years of service delivery management experience
• Technical and Security Knowledge (e.g., TCP/IP) is a must.
• Minimum 3 years’ experience in managing technical professionals e.g., server engineers and network engineers.
• Ability to create reports, make recommendation and present findings to customers.
• Certification in Certified Information System Auditor (CISA), Project Management Professional (PMP) would be an advantage.
• Good command of English
• Good communication, presentation and writing skills.
• Pre-sales experience would be preferred.

Job Responsibilities

• Provide administrative support in performing data entry of sales orders into system.
• Manage incoming phone calls and identity customers' needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Build sustainable relationships and trust with customer accounts.
• Manage and address any customer complaints or an issue that with product or service by providing appropriate solutions and alternatives.
• Work closely with business development team, in ensuring that the sales orders are placed, and products are delivered to customers on time.
• Coordinate closely with warehouse for delivery arrangements.
• Ensure that movement of goods from HQ are sufficient and accurate.
• Generate reports for management.
• Perform any other duties assigned from time to time.

Job Requirements

• Proven customer support experiences are preferred.
• Demonstrates ability to learn quickly and adapt to a rapidly changing environment.
• Customer orientation and ability to handle different situation.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize and manage time effectively.
• Working Days: Monday to Friday, 8.30am to 6.00pm
• Location: Alexandra Technopark

Job Responsibilities

• Work with a team to develop brand and communication strategies that embrace organization’s philosophy, mission and vision and ensure they are practiced throughout the organization internal and external stakeholder’s communications.
• Develop and implement marketing communications including sales collateral, letters, videos, digital tools, interactive content.
• Gather/analyze relevant market data (consumer, competitive economic, positioning, distribution channels, trends advertising) and translate into SWOT Analysis for future brand plans.
• Drive distribution and product penetration for modern trade and, work closely with business development to develop trade activation to drive sales.
• Drive creation of all internal presentations for marketing and branding related.
• Manage marketing budget (relevant sections).
• Partner with promotional counterpart to ensure synergies between innovation and promotions.
• Responsible for creating, implementing and measuring the success of: a comprehensive marketing, communications and public relations program that will enhance the organization’s image and position within the marketplace and the general public, and facilitate internal and external communications; and; all organization marketing, communications and public relations activities and materials including publications, media relations, client acquisition.
• Ensure articulation of organization’s desired image and position, assure consistent communication of image and position throughout the organization, and assure communication of image and position to all constituencies, both internal and external.
• To manage and build a strong brand portfolio management.
• To lead and participate in discussion with business development team and provide support in trade marketing planning and execution for both on, off trade and digital commerce platform.
• Coordinate media interest in the organization and ensure regular contact with target media and appropriate response to media requests.
• Develop, coordinate and oversee programs, technical assistance and resource materials to assist chapters in the marketing, communications and positioning of their activities.
• Conducts relevant market research and coordinates and oversees social media trend.
• Responsible for the achievement of marketing/communications/public relations mission, goals and financial objectives.
• Develop short- and long-term plans and budgets for the marketing/communications/ public relations program and its activities, monitor progress, assure adherence and evaluate performance.
• Develop, implement and monitor systems and procedures necessary to the smooth operation of the marketing/communications/public relations function.
• Keep informed of developments in the fields of marketing, communications and public relations, not-for-profit management and governance, and the specific business of the Organization and use this information to help the Organization operate with initiative and innovation.
• Leads projects (food fairs, exhibitions... etc) as assigned by superior.

Job Requirements

• Minimum a Degree in Business / Marketing or equivalent.
• Min. 6 years’ of relevant experience in the full spectrum of Marketing.
• Candidate with experience in F&B / FMCG industry will be value added.
• Excellent attention to details.
• Strong interpersonal skills and ability to influence key stakeholders.
• Good organisation skills.
• Ability to analyse numbers.
• A strong creative eye and excellent copy writing skills.
• Proven experience developing marketing plans and campaigns.
• Strong project management, multitasking, and decision-making skills.

KEY RESPONSIBILITIES:

• Coordinates between the system owners and client requesters or application owners for change management (including Preventive Maintenance)
• Coordinates and gather key resources for incident and problem management. Track progress for vendor escalated tickets.
• Liaison to ensure the coordinated activities are aligned with the agreed ITIL processes within Client Environment.
• Leads activities pertaining to Audit exercises
• Reports to Service Delivery Manager (SDM) and Technical Operations Manager (TOM) in coordinating major exercises and activities
• Assist SDM and TOM on Asset Inventory Management
• Assist SDM and TOM on Administrative Duties for Managed Services Team
• Responsible for Minutes of Meetings and Tracking of Action Items for operational and service review meetings.

JOB REQUIREMENTS:

• Excellent customer facing/customer service skills
• Able to work under pressure and meet deadlines
• Self-motivation and able to take responsibility
• Able to manage and prioritize and tasks and time efficiently
• knowledge of IT systems and Platforms (Virtualization, Storage, Backup, Containers) is value added benefits.

Qualifications:

• Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
• Information Technology Infrastructure Library (ITIL) foundation certification

Job Description & Requirements

The Chef would have to prepare meals and follow established recipes. Duties include preparing ingredients, adhering to the current restaurant menu (Eg: Tomyam soup, Ox Tail soup, Horfun, Pataya, Bandung, kampong, chapchai, Nasi biriyani, etc), and following food health and safety procedures. The Chef also has to be able to guide other cooks and staff when necessary and deliver food in a fast-paced environment. Work may include operating a grill, an oven, or a fryer. Previous experience in a team environment and various cooking methods is preferred.

Chef Duties and Responsibilities:

• Setting up and organizing work stations
• Preparing ingredients for the shift
• seasoning meat, etc.
• Preparing oven, utensils, and grill for the shift
• Taking orders from wait staff or computerized system
• Cooking order according to food health and safety standards
• Recommending ideas for specials or seasonal dishes
• Handling multiple food orders at one time
• Monitoring multiple food orders as new orders arrive
• Dressing order for presentation
• Ensuring each order has the correct food and sides
• Delivering food order to wait staff in a timely manner
• Storing all food properly
• Sanitizing and cleaning work stations and utensils
• Reordering stock and food supplies
• Monitoring other cooks and team members
• Guide other cooks in preparing food or other team members when needed.

Job Description & Requirements

The cook will prepare meals and follow established recipes. Duties include preparing ingredients, adhering to the restaurant menu (Eg: Tomyam soup, Ox Tail soup, Horfun, Pataya, Bandung, kampong, chapchai, Nasi biriyani, etc) and following food health and safety procedures. Cook, clean, assist other cooks and staff when necessary. Deliver food in a fast-paced environment. Work may include operating a grill, oven, or fryer. Previous experience in a team environment and various cooking methods preferred.

Cook Duties and Responsibilities:

• Setting up, cleaning, and organizing work stations
• Preparing ingredients for the shift; washing vegetables
• chopping, seasoning meat, etc.
• Preparing oven, utensils, and grill for the shift
• Taking orders from wait staff or computerized system
• Cooking order according to food health and safety standards
• Recommending ideas for specials or seasonal dishes
• Handling multiple food orders at one time
• Monitoring multiple food orders as new orders arrive
• Dressing order for presentation
• Ensuring each order has the correct food and sides
• Delivering food order to wait staff in a timely manner
• Storing all food properly
• Sanitizing and cleaning work stations and utensils
• Reordering stock and food supplies
• Monitoring other cooks and team members
• Assisting other cooks in preparing food or helping other team members when needed.

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery
• Mandarin speaking is preferred

Entry Level!

Location: Pasir Panjang/Labarador Park

Working hours: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm

Job scope:

• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.

Requirements:

• Diploma in any discipline

Interested candidate may apply via email to [email protected] (indicating Job ID:44985 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Ricky Teo Xi Er - R2198412

ScienTec Consulting Pte Ltd – 11C5781

We are looking for aspiring individuals that fits the below description. As a Admin Executive, you will play a crucial role in managing the administration functions for our Company, ensuring a smooth operation.

Key Responsibilities

• Assist in recruitment process, that include coordinating interview arrangements with shortlisted candidates and interviewers. Update calendar invites.
• Provide administration support for new staff onboarding / training and resigned staff offboarding process.
• Manage company asset which include uniform, staff pass, stationary, company mobile lines.
• Arrange and coordinate with HQ IT department, to resolve any IT hardware or software issues.
• Prepare and update monthly insurance name list to administer staff for insurance policies.
• Manage and update foreign workers’ personal information via MOM OFWAS.
• Update company's organization chart and office contact list.
• Responsible for sourcing pantry items, beverages, snacks for office and warehouse and maintain pantry cleanliness.
• Assist in organizing any in house or external company’s events.
• Arrange for hampers ordering with vendors upon request.
• Liaise with technician, vendor or contractor for repair and maintenance of any office equipment, facility and building maintenance which also includes air con servicing, copier machines, water dispenser.
• Manage cleaner’s schedule for the cleanliness of office.
• Participate in procuring of office assets, and making comparison based on the competitive prices.
• Provide support to warehouse when required or during peak seasons.
• Facilitate on internal claims submission to accounts department.
• Monitor company vehicles’ road tax due date and insurances.
• Any other assignments as assigned by the immediate superior.

Skills & Qualifications

• Minimum a Diploma in any field.
• With previous administrative role is preferred.
• Proficient in using MS office applications (Word, Excel, PPT, Outlook).
• Candidate should possess good organizing skills, willing to learn, able to meet tight timelines, and prioritize works in a fast pace environment.
• Good communication and interpersonal skills.
• This role will be required to communicate with Mandarin speaking associates / vendors.

Job Responsibilities

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Job Requirements

• Diploma or Degree
• 2-5 years of experience in customer service, in an FMCG environment
• Understanding of order to cash processes and experience in managing order flows with internal and external stakeholders
• Detailed SAP ECC system knowledge
• Proficient in Excel

Description of the Company’s background

BW Water is a leading global supplier of full-service water and wastewater solutions for industrial and municipal markets. Our group offers over 35 years of experience in new-build turnkey construction, design and equipment supply, upgrades, refurbishments, system rentals, and operations and maintenance contracts focusing on protecting Earth's precious water resources. Our large-scale desalination experience makes us a leading global potable water production player. We are positioned to serve most water and wastewater projects worldwide with our engineering team's diverse technical background and internal fabrication and local sourcing services. In addition to our EPC services, BW Water's in-house technologies, such as Hydro-PAQ and Hydro-FIL, offer robust solutions to large volume treatment. BW Water is an affiliate of BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. The group invests in solar, wind, batteries, biofuels, and water treatment in the renewables space. In late 2021, BioGill® joined the BW Water group. BioGill® is a biotechnology company that manufactures unique, above-ground, attached-growth bioreactors used worldwide in water treatment systems. BioGill® brings together the power of science and nature to provide effective onsite wastewater treatment to meet local regulations and reduce wastewater disposal costs. As of October 2023, BW Water fully acquired US-based SafBon Water Technology, Inc., now operating as BW Water Americas Inc. The strategic acquisition is part of a global expansion to unlock new markets with desalination competencies in Asia and expand its water and wastewater treatment solutions in the Americas. SafBon Water Technology, Inc. is headquartered in Tampa, Florida, USA and has a 35-year track record in desalination and integrated system.

Job Description

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner;

· Prepare budget based on scope of work and resource requirements;

· Track project costs in order to meet budget;

· Develop and manage a detailed project schedule and work plan;

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress;

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables;

· Utilize industry best practices, techniques, and standards throughout entire project execution;

· Measure project performance to identify areas for improvement;

· Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications;

· Interact daily with the clients to interpret their needs and requirements and represent them in the field;

· Regularly liaise with consultants, sub-contractors and technology providers.

Job Requirements

· Degree in Mechanical or Process Engineering is preferred;

· Proven competence in business and administration matters will be added advantage;

· Minimum 5 years of project management experience with record executing projects in the electronic/semiconductor environments;

· Knowledge in maintenance practices and procedures;

· Strong familiarity with project management software tools, methodologies, and best practices;

· Experience seeing projects through the full life cycle;

· Proven ability to complete projects according to outlined scope, budget, and timeline;

· Knowledge in safety and quality standards in the SEA region, particularly in Singapore and Malaysia;

· Experience in handling large-scale, turnkey projects;

· To fulfill job assignments as needed;

· A resourceful individual with good organization and time management skills;

· A team player and at the same time able to work independently in a fast-paced environment.

· Ability to communicate proficiently in English (English proficiency is a valuable asset that can significantly enhance a project manager’s effectiveness. It enables clear communication, access to global resources, and the ability to work with diverse teams and clients.) and Chinese (liaise with vendor from Chinese. Knowledge of Mandarin dialects is essential.)

· Requiring flexible travel schedules, including short-notice and extended periods.

What you will do:

Conducts complex preventive maintenance, repair, replacement, installation and commissioning under minimal supervision. Interfaces directly with clients to ensure high levels of satisfaction. Manages assigned work to meet professional and efficient execution of time and customer satisfaction.

How you will do it:

• Carry out service, maintenance, commissioning, overhaul, trouble-shooting, installation, warranty repair and any other specialist service on the complete range of JCI and other manufactures Process and Industrial refrigeration equipment.
• Carry out comprehensive plant audit for Industrial and Process refrigeration systems and write detailed report explaining the plant condition, observations and recommendations
• Travel throughout the South East Asia and other regions shore and off shore as required by the business in order to service the customer base
• Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
• Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
• Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
• During your day to day work in the field, actively identify and promote new/additional services, parts and products to our customers and feedback either verbally or via your service report of potential opportunities to the relevant person in the service office
• Supervise subcontractors working on behalf of JCI
• Maintain service vehicle and any other tools and/or equipment assigned to you in good condition
• Ensure the continued and sustainable growth of our maintenance base through customer relationship building with new and existing customers
• Ensure the highest standard of safety are maintained at any job site at all time including but not limited to JCI staff.
• Perform any other duties from time to time, whether ad-hoc or otherwise, as assigned by your superior or management
• Ability to work in harsh, chemical laden environment under the sun.
• Ability to work on standby with 24 hours call out situation.
• Ability to be on overseas assignment for more than 1 month.

What we look for:

• 5 years and above experience in HVAC&R industry
• Industrial & Process Refrigeration products and systems knowledge
• Screw, Centrifugal and Reciprocating compressor knowledge
• PLC and microprocessor controls knowledge
• ASHRAE standards
• Refrigerants
• Health & Safety
• PC skills – MS Office (Excel, Words, Powerpoint), Email
• Valid driving license

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Summary of Role

We are seeking a seasoned Service Line Specialist with a strong background in SAP BW Accelerator to join our multinational corporation.

With extensive experiences, the ideal candidate will drive innovation and efficiency across our service lines enhancing our capabilities and delivering exceptional value to our clients.

Role Responsibilities

Market Leadership

• Creates sales strategies and plan for the Client Partners’ review and for its incorporation into the broader client strategy and plan.
• Provides subject matter expertise to proposal development and overall solution.

Relationship Management

• Executes and manages the account plan within function/specialism under the guidance of the Client Partner
• Invests time in strengthening existing client relationships. Participates in reviews and provides educated and relevant perspectives.
• Client Relationship Management; engage with CXO, VP and Director level clients

Business Development

• Responds to and deliver on client requests; responds to RFP’s
• Identifies opportunities, makes proactive proposals to client in line with account strategy
• Obtains the approvals to pursue opportunities
• Leads pursuits to close new and expansion opportunities related to their sales specialisms, working
• closely with Client Leadership Team
• Secures revenue renewals related to their sales specialisms
• Engages the relevant internal Cognizant teams and service lines team for developing solutions
• End to end account management including account forecasting, budgeting and operations
• Handles risks and issues related to the account, including delivery oversight
• Creates and presents account QBR presentations and executive status reports

Experience & Skills

• Must have extensive experience and expertise in SAP BW Accelerator.
• Proven track record of improving service line efficiency and client satisfaction.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to lead and manage projects effectively.
• Commitment to staying abreast of industry trends and technological advancements.
• Adept at training and mentoring team members on new technologies and processes.
• Certified Application Associate - SAP BW POWERED BY HANA
• Strong knowledge of the relevant partner ecosystem and the ability to collaborate within the ecosystem
• Recent experience working for IT professional services or management consulting firm(s)
• Recent experience managing global service delivery model(s)
• Excellent problem solving, business communication (written & oral), and client management skills are essential
• Experience developing opportunity pipelines, qualifying high priority deals, and winning new business in line with agreed targets
• Experience closing sales with a specific emphasis on growing sales. Specifically, win new deals in customer account per pre-agreed targets.
• Proven leadership qualities such as conflict/issue resolution, strategic and critical thinking and ownership, particularly with highly diverse teams
• Ability to work collaboratively in a virtual and highly-matrixed environment

About Cognizant

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Main Accountabilities:

• Performing service tasks, identifying technical problems, and making analysis through remote or onsite activity in any service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, up-grades and retrofits, end of life services, replacements, etc.)
• Contributing to customer satisfaction by executing service work according to customer order and expectation.
• Creating and maintaining a good relationship with customers and understanding their needs.
• Identifying new sales opportunities and communicates them internally Coordinating, preparing, and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Preparing all documents and reports to be signed by the customer representative and reporting work done in a timely manner and following up when needed.
• Identifying potential equipment failures and requesting proactive corrective actions.
• Troubleshooting equipment failure and making recommendations to avoid repeating the problem in the future Identifying suggestions for product and quality improvement and communicating them further in the ABB organization.
• Providing recommendations to management to improve operations and customer service.
• Ensuring safe working procedures and practices are always followed including the wearing and maintaining of assigned personal protective equipment, attendance at required health, safety, and environment training, reporting injury, incidents, hazards, and near miss events.

Requirements:

• Degree/Diploma in Electrical Engineering or related discipline
• Minimum 5 years of experience in Electrical Engineering, especially in Un-interrupted Power Supply (UPS) field.
• Good understanding and competence in Uninterruptible Power Supply.
• High level of mechanical aptitude and Interpretation of Electrical drawings skills
• Knowledge of Electrical testing fundamentals is an added advantage
• Ability to amicably negotiate and provide good customer service
• Good in MS Office

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

Ensure cleaning teams adhere to safety measures to during cleaning operation

Assist in budget planning for cleaning operations

Review daily cleaning job reports for submission to management

Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

Covering of manpower if needed (requires you to do hands-on cleaning)

Recruiting of manpower for projects

Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule



Stocktake and allocating of equipment and/or technologies and supplies to project sites

Identify and recommend suitable equipment and/or technologies to improve cleaning operations

Implement maintenance schedules for tools and equipment

Manage cleaning teams



Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents



Guide teams to respond to major incidents/emergencies and reporting it to the management

Job Descriptions

• Receive and process guest orders, delivering food and beverages following standard operating procedures (SOPs).
• Maintain a high level of cleanliness and hygiene in the work area, adhering to established standards.
• Uphold personal grooming and hygiene standards consistently.
• Support supervisors in managing stocks and inventory, fulfilling allocated responsibilities.
• Ensure overall restaurant upkeep and promptly report any issues to superiors.
• Execute opening and closing tasks as assigned, preparing for service and completing necessary closing duties.
• Ensure proper table setup and service.
• Complete all tasks with timeliness and punctuality.
• Promptly fulfil food and beverage orders and other guest requests in line with operating standards.
• Establish strong rapport with guests and recognize and cater to the needs and preferences of regular patrons.

Job Requirements

• Possess 3 years of experience in a similar role in a Japanese restaurant.
• Exhibit excellent customer service skills and a friendly demeanor.
• Maintain a positive attitude and demonstrate outstanding communication skills.
• Show organizational proficiency and cleanliness.

Working hours

• Split Shift, 10am – 3pm, 5.30pm – 10pm
• 6 days work week

JOB DESCRIPTION

· Generate sales leads

· Build sustainable relationships and trust with clients' accounts

· Provide accurate, valid and complete information

· Meet personal/customer service team KPIs

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

JOB REQUIREMENTS

· Minimum Diploma and above

· Willing to learn and flexibility to adapt to working environment

· Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

JOB DESCRIPTION

• Address customer inquiries, requests, and complaints in a timely and professional manner, providing product information, pricing details, and order status updates as needed
• Collaborate with sales representatives, logistics, and other internal teams to resolve customer issues
• Build and maintain positive relationships with customers, serving as the main point of contact for sales-related inquiries and support
• Proactively engage with customers to understand their needs, preferences, and concerns, and identify opportunities to upsell or cross-sell products or services
• Follow up with customers after sales transactions to ensure satisfaction, gather feedback, and address any additional needs or concerns
• Assist sales representatives with administrative tasks, such as preparing sales quotations, proposals, contracts, and presentations for client meetings
• Generate sales reports, performance metrics, and forecasts to track progress, analyze trends, and identify areas for improvement
• Propose and implement solutions, tools, and initiatives to streamline processes, enhance service quality, and improve customer satisfaction
• Stay informed about industry trends, market developments, and competitor activities to make recommendations for business growth and differentiation

JOB REQUIREMENTS

• Minimum Diploma and above
• Willing to learn and flexibility to adapt to working environment
• Entry level candidates are welcome to apply, training will be provided

EA Reg. Number: R21100629

EA License Number: 22C1278

The candidate is expected to perform the following duties:

• Prioritise and process customer orders and requests submitted by email
• Investigate and resolve customer complaints and resolve complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products
• Maintain thorough and accurate WMS records
• Learn how to use Tracking system and warehouse technology to deliver great customer care
• Check product availability for customer orders and order or restock items if necessary to satisfy the customer
• Assist the financial department to ensure customers is prompt on payment prior to delivery
• Communicate with customers about their orders, including any delays or changes in delivery

Customer Service Executive

· Review customer inquiries for the company's import and export freight and logistics business scopes

· Prepare accurate and detailed quotations for customers

· Clarify and negotiate proposals with customers to ensure customer satisfaction

· Review customer orders to ensure consistency with quotations offered

· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner

· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently

· Take appropriate actions for non-conforming services and provide feedback for continual improvement

· Perform necessary corrective and continual improvement actions and programs as directed by management

We Are

YouTrip is a Southeast Asian financial technology company dedicated to creating the next-generation of digital financial services for consumers and businesses. In 2018, we launched the region’s first and leading multi-currency payment app.

With our consumer and corporate products, YouTrip and YouBiz, we empower users with the most affordable and convenient financial innovations. YouTrip is a Major Payment Institution licensed by the Monetary Authority of Singapore (MAS), and owns principal memberships and issuing licenses with two of the largest card schemes, MasterCard and Visa.

YouTrip has been recognised by industry experts, winning awards for FinTech Employer of the Year by MAS and Singapore Fintech Association (SFA), Most Innovative FinTech Company in Southeast Asia and Best SME Finance Management Platform from APAC Insider’s 2023 Singapore Business Awards. We were also recently recognised as one of the Top Startups in Singapore by LinkedIn, further cementing our position as a leading fintech company in the region.

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

You Will

• Attend to day-to-day customer inquiries through phone calls and emails in a timely and accurate manner;
• Resolve issues and troubleshoot technical problems by working with other departments;
• Stay on top of product feature releases and maintain an in-depth knowledge of how YouTrip functions;
• Provide critical customer feedback to internal stakeholders to ensure that our product is up to customer expectations;
• Perform other related duties as may be assigned from time to time
• Attend to potential complaints raised by BPO team including but not limited to level-2 escalations
• To capture Red Flags via close monitoring of overall Ticket aging i.e External Threats (CEO, Social Media. MAS, etc.)
• Raise Red Flags as per our Escalation Guideline SOP
• To monitor Level-1 team adherence i.e ensure that L1 reported for duty as per Schedule
• Manual ticket allocation including pulling out and merging Chargeback tickets
• Take over cross team escalations where CS team are being tagged for action
• Adhoc tasks as assigned by manager i.e Internal Approvals

You Are

• Customer Service Enthusiast – You are passionate in driving operational excellence with a strong customer-oriented mindset. Ideally 5 years of relevant experiences. Experiences in Fintech / Banking or a call center environment is preferred. A bonus if you have exposure to Zendesk and Slack.
• Self-Driven Attitude – You are self-driven and able to work in a fast-paced environment with tight deadlines.
• Independent Worker & Team Player – You are able to work independently, or with a team, demonstrating strong interpersonal, leadership and organisational skills. You are also able to promote a culture of collaboration and teamwork across organization to optimise overall business growth
• Natural Communicator – You have strong interpersonal and communication skills with all levels of the organization from team members to executives
• Self-Starter – You are ambitious to learn and be challenged, and possess a detailed oriented mindset

What You can Expect from Us

• An innovative culture that encourages talents to work highly collaboratively in a respectful, friendly environment
• Access to a deep bench of technical and business experts
• Working with an entrepreneurial team of people from across the region

To Apply

If you are interested in this position, please click Apply Now and send in your CV. Due to the high volume of applications, only shortlisted candidates will be contacted.

perform timely pickup and deliveries (including POD) of shipments for company-assigned areas

via company's mobile app

need to be familiar with Singapore roads

able to read and converse in basic English to liaise with customers

able to drive home company vehicle

employee responsible for any parking or traffic summons while driving the company vehicle

employee must report all accident with 24 hours of the occurance

Monday-Friday 08:00am -18:30pm. Saturday 09:00 -13:00

Customer Service Specialist

12-month contract

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Main Responsibilities:

• Proactively resolve order issues with customers and internal stakeholders to fulfil customers’ delivery requirements.
• Process customer purchase orders in accordance with established KPI and to meet sales terms & conditions.
• Ensure products included in quotations are legal for sale to customers.
• Ensure all orders fulfil regulatory requirements and documentations before processing and releasing for deliveries.
• Ensure sale prices are in accordance with our pricelist or businesses’ agreed prices.
• Liaise with customers regarding enquiries on their orders.
• Proactively reach out to customers on open orders which are due and push for deliveries.
• Proactively update customers on orders & delivery status.
• Liaise closely with Cash-On-Delivery customers for payments before processing orders.
• Work closely with other departments to resolve issues and drive efficiency
• Involve in projects involving departmental processes

Requirement:

• At least diploma qualification/Bachelor degree’s in any field
• Minimum 1 years of experience in order management and customer service
• Experience in SAP system
• Proficient in MS suites such as MS Excel
• Good communication skills
• Highly-organized

Reg no: R22104540

EA license no: 94C3609

职责：

1.梳理新加坡公司的日常业务内容，负责全盘账务、发票开具及税务申报；
2.负责银行流水登记、当地薪水发放、日常费用审批等；
3.负责审计、秘书公司、税局的事项沟通，配合提供相关资料。

要求：
1.本科及以上学历，3-5年财务工作经验，熟悉全盘账务、当地税务申报等事宜；
2.中文良好，熟悉集团财务软件用友NC优先；
3.工作踏实、有责任感、执行力强、有上进心。

Responsibilities:

1. Familiar with the company’s daily operations; perform the general ledger accounting, invoice issuance and tax filling;

2. Responsible for monthly bank report, employee salary payment, daily expense approval, etc.;

3. Communication with Audit, Advisory company and tax representatives, providing related documents;

Requirements:

1. Bachelor’s degree or above in Accounting or related field; 3-5 years of working experience;

2. Fluent in oral and written Chinese; Basic knowledge in NC cloud (group accounting software) is preferred;

3. Responsible, working with passion and initiative, quick learner, good communication skills.