Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Contract Duration: 1 year contract

Salary: $4500

Location: Joo Koon

Working hours: Mon - Fri: 8.30am - 6pm

Duties and Responsibilities

• Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
• Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
• Handle escalated feedback and provide appropriate solutions in a timely manner
• Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
• Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
• Establish individual and team goals and review team performance for continuous development
• Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
• Conduct performance appraisals and provide constructive feedback to direct reports
• Compile and analyse data for management reporting

Requirements

• Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
• Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
• Highly customer service-oriented, meticulous, and resourceful
• Strong analytical and problem-solving skills with the ability to work independently
• Strong leadership and adaptable to changes in a highly dynamic work environment

Good to have

• Preferably at least 3 years of supervisory role experience with excellent leadership record
• Working knowledge in systems such as SAP or Zendesk is an advantage

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.https://go.persolkelly.com/job/apply/3945

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Service Delivery Manager is responsible for managing and monitoring Service Level Agreement’s (SLA) requirements so as to ensure the contractual requirements level is met. The incumbent will maintain long term healthy customer relationships, acting as the bridge between clients and internal teams. The role requires the incumbent to demonstrate independence and strong leadership abilities to drive, excel and achieve goals.

Responsibilities:

• Lead and drive the service delivery and projects implementation
• Manage and communicate with key holders on operational support daily
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for account delivery
• Responsible for service delivery of account and prioritization of work requests
• Work with Business to integrate new, enhanced and existing service offerings for the account
• Provide the customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Ensure annual customer survey meets the expected customer satisfaction rating
• Work on financial cost priorities to ensure a balance between customer satisfaction and Company’s business objectives
• Any other ad-hoc duties as required or assigned

Requirement:

• Comfortable taking Measles and Diptheria vaccination
• Bachelor Degree or Diploma in Information Technology / Information Systems / Computer Science, Business IT or other relevant disciplines
• At least 3 years of relevant experience
• At least 2 years of IT outsourcing experience with proven ability to work in large groups and for large accounts to lead large teams
• Proven success in achieving project milestones and broad technology awareness
• Possess a full and broad understanding of the services required by the account and of other services and technology potentially available through the company, along with good project co-ordination skills
• Strong business acumen, customer focus and good financial management skills
• Self-motivated and pro-active in resolving issues and identifying new opportunities on the account for the company
• Effective interpersonal skills both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
• Experience in coaching and staff development is mandatory
• This role may required the incumbent to support after office hours if needed.

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

The position is responsible for overall engineering efficiency throughout the entire development lifecycle in the Global LIVE team. The role involves building internal frameworks, tools, and platforms to enhance the online system's applicability while expanding the business worldwide.

What you will be doing:

- Building advanced, standardized, and user-friendly frameworks, tools, and platforms to improve development efficiency in the engineering team.

- Collaborating with engineering, infrastructure, security, and product teams to implement DevOps solutions to ensure compliance, scalability, and reliability of the system.

- Actively monitoring and identifying areas for efficiency improvement, working with business R&D teams and SRE, and building metrics to measure progress.

- Being able to handle complex online issue troubleshooting and guarantee SLA.

Qualifications

- Bachelor's degree or higher in Computer Science, Software Engineering, or a related field.

- Backend development experience, proficient in at least one backend programming language, such as Go, Python, or Java.

- Familiar with common data structures and algorithms, possessing good programming habits and code style.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Full Time: $2.2k - $2.6k/month + Commissions (Up to $500-$750)

(Flexible) Part Time: $10/hr + commission (min 20 hours per week, included 1 weekend)

Job Responsibilities:

• Enthusiasm and eagerness to learn fundamentals of Service, Visual Presentation, and Stockroom
• Being on top of our brand's product knowledge to ensure customers are assisted well with their needs
• You will deliver the best possible service and attention to all consumers, informing customers of our current promotions, best seller items
• Reliability and flexibility to work varied hours and days to meet the needs of the business - be available to operate the cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessary

Job Requirements:

• Able to stand for long hours
• Willing to work according to the retail hours, on Weekends & Public Holidays
• Passionate about products and services
• Able to effectively communicate in verbal and written English
• Able to work effectively with others in a team-oriented environment and provide excellent customer service

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Company: Transportation Company

Location: East (Near MRT Station)

Position: Customer Financial Service Representative (18733)

Key Responsibilities

➤Credit Assessment for new and existing customer

➤AR follow up with customer on the payment overdue

➤Assist in channel customer invoice dispute or payment application to internal team for follow up

➤Other AR related query

➤To be a team player in operation team to drive process and service improvement with strong and effective communication skill

Responsibilities

➤Ability to interact with customers via email / phone to achieve work responsibility

➤Ability to use internal systems for transaction and Excel

➤Problem solving skills

➤Basic English for internal communication

➤Proficiency in Japanese comprehension (Business level) to liaise with Japanese speaking customers in Japan

➤Diploma or Degree holder preferred

➤Preferably with minimum 1-3 years of work experience

➤Experience of customer service or other admins will be advantage

➤Ability to communicate with customer patiently and precisely

➤Team player for achieving goal as a team

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Goh Sheng Ze Marcus

EA Registration No: R22108782

Pasona Singapore Pte. Ltd.

1 FINLAYSON GREEN #09-02 SINGAPORE 049246

EA License No:90C4069

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- Experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Contract period: 1 year

Basic salary: up to $4.5k per month

Location: Fairprice Hub, Joo Koon

Office hours 8.30am - 6pm, Mon - Fri. But do standby on weekends for operations.

Duties and Responsibilities

You are responsible for leading a team of customer service officers for FairPrice Group, to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us. Supporting the businesses from grocery to food and membership, you will:

● Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely

● Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches

● Handle escalated feedback and provide appropriate solutions in a timely manner

● Collaborate with internal and external stakeholders to resolve feedback and address operational challenges

● Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals

● Establish individual and team goals and review team performance for continuous development

● Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience

● Conduct performance appraisals and provide constructive feedback to direct reports

● Compile and analyse data for management reporting

Requirements

● Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry

● Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders

● Highly customer service-oriented, meticulous, and resourceful

● Strong analytical and problem-solving skills with the ability to work independently

● Strong leadership and adaptable to changes in a highly dynamic work environment

Service Technician

• Working Days: 5.5 days
• Working hours: 8.30am - 5.30pm (Mon - Fri)
  Working hours: 8.30am - 1.00pm (Sat)
• Location: Kaki Bukit (Office) / working at site
• Salary: $2,600 - $2,800

Requirements:

• Diploma in Electronic Engineering
• 2 to 3 years working experience in ELV (Public Address, Card Access, Panic Alarm) or AV Systems company
• Driving license Class 3

Responsibilities:

• Attached to Senior Technician/Engineer for daily assignment
• To do termination, soldering of points, connection & testing of ELV equipment on site
• To update drafter on changes on drawings
• To attend to service call, do troubleshooting of ELV Systems
• To carry out maintenance servicing of ELV Systems
• Any other tasks assigned as and when required

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Brief description of the Restaurant

Founded by four young professionals crazy about all things Japanese, Shukuu is a recreation and creative expression for every wow moment we had from our sojourns to Japan.

A trifecta of sublime foods, epic drinks, and of course - our authentic Izakaya ambience.

Job Descriptions

• Assist in taking food and drinks orders
• Assist in expediting food and drinks
• Ad-hoc duties as assigned

Job Requirements

• 1 year of experience in F&B

Benefits

• Following MOM regulation

Working hours

• 5.5 - 6 DAYS (44 HOURS A WEEK)

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

The position is responsible for overall engineering efficiency throughout the entire development lifecycle in the Global LIVE team. The role involves building internal frameworks, tools, and platforms to enhance the online system's applicability while expanding the business worldwide.

What you will be doing:

- Building advanced, standardized, and user-friendly frameworks, tools, and platforms to improve development efficiency in the engineering team.

- Collaborating with engineering, infrastructure, security, and product teams to implement DevOps solutions to ensure compliance, scalability, and reliability of the system.

- Actively monitoring and identifying areas for efficiency improvement, working with business R&D teams and SRE, and building metrics to measure progress.

- Being able to handle complex online issue troubleshooting and guarantee SLA.

Qualifications

- Bachelor's degree or higher in Computer Science, Software Engineering, or a related field.

- At least 2 years of backend development experience, proficient in at least one backend programming language, such as Go, Python, or Java.

- Familiar with common data structures and algorithms, possessing good programming habits and code style.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

about the company

Our client is a leading total solutions provider for residential, commercial and industrial standby/emergency power, distributed power and recreational power etc.

about the job

• Provide after sales technical support, troubleshooting, site service and maintenance visit to customers
• Provide installation, commissioning and on-site training to support the customers according to the scope of the project
• Generate service reports to customers in a systematic manner
• Handle wide range of diesel generator sets (small to large capacity) to provide support to departments in terms of service and training
• Develop service training material
• Provide specific training to distributors and dealers for service and troubleshooting skill sets
• Maintain close working relationship with our key customers and ensure follow through
• Provide technical assistance on factory test of special projects
• Investigate root causes of failures and recommend solution
• Deal with customer on warranty issues from the technical aspect

job requirement

• Diploma/degree in Electrical Engineering
• Minimum 5 years of relevant experience
• Must be willing to travel within the Asia Pacific and Southeast Asia Region
• Familiarity with power generation products, electrical and control system
• Willing to work in the West (Jurong/Pioneer/Joo Koon)

If you are interested in the position, kindly send your CVs to yiling.tan@randstad.com.sg.

We regret that only shortlisted candidates will be contacted.

EA: 94C3609 / Reg: R21103172

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve, Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- 5 years+ work experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Service Officer - Frontline (contract renewable)
Working Locations: Islandwide, candidate will be placed under relief pool and will be required to roster at far end location if necessary
Working Hours:

• Working hours: Shift work depends on roster and location allocated, required to work on weekends
• There will be split shifts roster (3.15 hours break time)
• Earliest start at 7.45am, latest shift end at 11pm
• Work 4 days rest 1 day, work 4 days rest 2 days, work 3 days rest 1 days and so on

Salary Range: up to $1800 + $100 Transport Allowance + Incentive Allowance + AWS + 2.0 VB (Average payout for last 2 years)

Responsibilities:

• Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges
• Assisting in top up, card refunds or card claims.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level
• Must be comfortable with handling large amount of cash
• Willing to work rotating shifts, weekends and Public Holidays

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise, while providing the critical context to make informed and compliant decisions. With clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses, the work we do is diverse.

As a Senior Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities on new/existing clients
• Develop strategies to solve complex technical challenges and perspective on key global trends including globalisation, and how they impact the firm and our clients
• Coach peers and fellow team members to encourage them to take ownership of their development

We help our clients stay ahead of changes that impact their businesses, navigating complexity and risk. We deliver deep tax technical, people and legal expertise while providing the critical context to make informed and compliant decisions. The work we do is diverse with clients ranging from multinational organisations and public sector bodies to entrepreneurs and family businesses.

As an Associate, you will be based in the Singapore office and be given exciting opportunities to provide Singapore global mobility services to internationally deployed staff in and out of Singapore across a variety of industries. This will also be a springboard to develop your consulting and advisory competencies.

• You will manage and work with an exclusive portfolio of clients who have a varying number of internationally deployed staff in and out of Singapore
• You will deliver a series of tax services to our clients – including managing tax compliance matters from end to end for companies and their expatriate employees, developing effective tax minimisation strategies, identifying tax planning opportunities to minimise tax costs and cross-border tax matters and managing client relationships.
• Possess good analytical skills to analyse individual and employment tax laws including conducting tax briefings to expatriate employees.
• Be proactively involved in marketing and business development activities to help identify and research opportunities for new/existing clients
• Develop strategies to solve complex technical challenges

Your job involves leading a team of customer service staff to ensure everyone gets great service, no matter how they contact us. You'll support different parts of our business, like groceries, food, and memberships. Here's what you'll do:

• Make sure everyone follows the rules and plans we've set for how we help customers. If there are problems, you'll find them quickly.
• Keep an eye on how well the outside customer service team is doing. We'll meet with them every month to talk about how they're doing and fix any problems customers or our branches have.
• Handle serious complaints and find the best solutions fast.
• Work with different teams inside and outside the company to solve problems and make things better.
• Make sure everyone in the team feels good about their work and helps them do their best to reach our goals.
• Set goals for each person and the team, and help them get better at their jobs.
• Work with the training team to find out what we need to learn more about and make our ways of working better so customers are happier.
• Evaluate how well each person is doing and help them get better.
• Collect and study information to tell the bosses how things are going.

Requirements:

• Degree in any discipline
• Minimum 5 years of experience in retail, e-commerce or customer service industry
• Preferably at least 3 years of supervisory role experience
• Working knowledge in systems such as SAP or Zendesk is an advantage

Other information:

• Contract period: 1 year
• Basic salary: up to $4.5k per month
• Location: Fairprice Hub, Joo Koon
• Office hours 8.30am - 6pm, Mon - Fri. But may need to standby on weekends for operations

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

• Gather and review customers’ stock forecast
• Observe inbound shipment from suppliers

Requirements:

• Diploma and above
• At least 2 years of Customer Service experience with inbound & outbound shipment arrangements.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

This is a contract role. We are seeking a customer-focused individual to join our team as a Customer Service Representative for Commercial General Insurance policies. As a Customer Service Representative, you will be responsible for handling inbound customer queries, providing exceptional service, and resolving customer concerns promptly and accurately. Your primary objective will be to ensure customer satisfaction and maintain strong relationships with our valued clients.

Responsibilities:

• Attend to all customer enquiries and requests via all communication channels promptly and professionally
• Manage and resolve customer complaints and escalate when necessary to provide appropriate solutions and alternatives
• Process policy renewals, cancellations and reinstatements accurately, adhering to company guidelines and regulatory requirements
• Maintain accurate and up-to-date customer records and policy documentation in the company’s database
• Collaborate with other departments including underwriters, claims and finance to ensure smooth operations and fast turnaround times
• Build and maintain strong relationships with customers by delivering exceptional service and demonstrating professionalism, and integrity.

Capabilities and Qualifications:

• Diploma / Degree in any field
• GCE ‘O’ Level, ITE or SPM holders with relevant experience will be considered
• Minimum 3 years of experience in General, Health and Life Insurances
• Prior experience in customer service or insurance-related roles in preferred
• Possess knowledge and understanding of the service to sale model
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent problem-solving and analytical abilities to address customer concerns and find appropriate solutions
• Excellent customer service phone etiquette
• Strong verbal / written communication skills with the ability to listen actively and respond appropriately to customer needs
• Minimum 1 year experience in start-up companies is preferred

• Engaging with B2C and B2B customers on a daily basis, addressing product or customer service inquiries professionally, accurately, and promptly.
• Managing email inquiries received through Salesforce CRM, the customer care hotline, live chat, and other channels specifically designed for addressing B2C and B2B queries.

Requirements:

• Diploma and above
• At least 2 years of customer service and handling complaints experience.
• Proficient in SAP/Sales Force.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities:

• Provide assistance for consumer enquiries over the consumer services hotline or email
• Primary contact for consumers querying or disputing the information contained in their credit bureau report
• Understand the required skills and knowledge to resolve consumer’s queries
• Raise disputes with members
• Monitor and follow up on all outstanding disputes
• Make accurate data entry to internal system and maintain proper documents and be well-organised at all times
• Follow-up and update customer on dispute status
• Process employment checks for members/clients
• Identify and suggest possible improvements on procedures
• Any other duties assigned by the supervisor

Job Requirements:

• Preferably with at least 1-2 years of customer service/call centre experience
• Bilingual will be an asset
• Good telephone and email etiquette
• Able to work independently and also be a team player
• Highly organized and efficient with the ability to multi-task and work in a fast-paced environment
• Proficient computer literacy is required

Salary: $2200 - $2900

Monday - Friday l Alternative Half Day Saturday

8:45am - 5:30pm / 9am - 1pm

Location: Tagore Ln ( Upper Thomson - Near Thomson Nature Park )

Responsibilities:-

• Provides responsible service, repair and installation services to our customers in a professional manner
• Accurately diagnose, service, repair, and maintain product in optimum operating condition
• Reviews product performance and quality and communicate to Technical Director any downward shifts in performance and quality
• Perform testing and inspection on finished goods for quality issues and perform corrective actions
• Provide assistance and technical service requests to and by project clients
• Other duties as assigned by Technical Director and/or management
• Manage KDK quality claims
• Achieve department KPI

Requirements:-

1. Possess a valid Electrical Technician License.
2. Minimum Higher NITEC in Mechanical/Electrical/Electronics.
3. Possess Class 3 driving license
4. Knowledge of MS Office applications.
5. Experience in Electrical / Refrigeration trouble shooting is advantageous.

about the company

My client is a specialised chemical manufacturing company. With more than 20 years history, this is a great brand to join at an exciting time in their development.

about the job

• PO processing & confirmation of PO to customers (SO Creation)
• Coordinate with purchasing & production departments on schedule arrangements
• Own the entire order fulfillment process from order entry, delivery to revenue recognition
• Maintain shipping records, prepare packing/shipping documents for inbound and outbound shipments
• Provide costing to sales person on new projects
• Quotations generation and monitoring of delivery shipment
• Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex sales order resolution
• Process Customer’s orders until delivery in accordance with the order processing system (IFS system)
• Maintain Filing System of all Sales and Stocks related documents
• Assist in Financial Audit and Stock Count Exercise

skills & experience required

• Degree / Diploma / Higher NITEC / NITEC qualification
• Min 4 years customer service working experience in pharma / medical / medtech environment
• Experience in handling Letters of Credit,
• Working knowledge of SAP R/3 Sales and Distribution (SD) module
• Hands on with order management, processing , fulfilment
• Willing to work around clementi / jurong east area
• Able to commence within a short notice or immediate will be a plus

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Associate (Fund Services）

Location: Chinatown

Working Days: 5 days, Monday to Friday

Working hours : 9:00am -6:00pm

Salary : $3000-3200
Job Description

• Assisting the Fund Services Manager and Managing Partner for all client matters and maintains client relationships
• Preparation of the funds’ periodic Net Asset Value (NAV) calculations, financial statements and associated reports
• Initiate wire and account transfer transactions through various internet banking platforms to settle fund’s expenses, redemptions and subscription money movements etc.
• Preparation and maintenance of investment documents and schedules
• Coordinate investor servicing activities, including fund investor onboarding / KYC, und investor queries, capital calls and distributions
• Maintenance of fund entity & investor contact database
• In addition to the duties listed above, the candidate may be requested to perform other ad hoc duties or projects as requested

Interested personnel kindly contact WhatsApp :+65 9299 4753 (Marcus)

OR

Email to : [email protected]

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279