Job Description

• Finalise invoices to all customers, perform verification of costing, discount and other operation codes for each invoice
• Ensure each items listed in the invoices are authorised the right personnel before sending oiut to client
• Calculation of technicians man hours and service incentive
• Close job order billing to customers
• Verifying contractors' invoices
• Man the express counters
• Represent the company in a professional manner
• Providing technical advices to customers in need
• Prepare quotation, debit and credit note to customers
• Raise job orders
• Follow up with stakeholders for necessary actions during/post service or repair of vehicle
• Perform basic investigation into customer's complains and come up with recommended solutions within guidelines
• Performs ad hoc duties as assigned by Supervisors

Requirements

• Competent in English language
• Relevant customer service / administrative / support function experience
• MS Office Skills

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Min. Diploma in engineering.
• 1-2 years’ service engineer working experience
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications

Hiring 3 Customer Service Officers for a premier learning centre in Ang Mo Kio, Parkway Parade and Punggol Plaza and are open to travel to other centres when operational need arises.

Our CSOs are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote the enrichment centre programmes to potential and existing customers.
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly Administrative Duties
• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for enrichment center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents.

JOB REQUIREMENTS

• Minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centres settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets)
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail oriented.
• Able to display effective and efficient customer service abilities.
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to enrichment centre ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centres due to work exigencies.

OTHER INFORMATION

• 6 Days - 5 weekdays including a weekend either Sat or Sunday
• Your work schedule is pegged to the center's operation hours and operational needs.
• CSO will work the following hours: Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of 1Hour meal break
• 1 weekday off; 1 rest day +/- 2-hour meeting per week
• Work location is subject to operational needs. You need to be comfortable with traveling to branches around Singapore.
• Salary ranges from $2650 - $3500 with Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

If you possess the above-mentioned Customer Services experience with any enrichment sector and you like what you see, interested applicant.

Kindly send in your resume. We regret only shortlisted candidates will be notified.

EA License No. 14C7092

EA Registration No: R1110882

EA Personnel: Lee Ming Er

Job Responsibilities

- Provide secretarial support to the Director, including screening of calls, scheduling of meetings and appointments

- Management of email correspondences, drafting of replies

- Attending to guests and visitors

- Preparation for meetings

- Maintain proper filing system and proper record keeping of clients/contact information for the Management Office.

- General office administrative duties includes attending to walk-ins, assisting to answer phone calls

- Perform any ad hoc duties as assigned by management

Job Description

As an Service Manager, you should be able to identify ways to decrease the operational costs, exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Manager should be able to achieve exceptional customer service and ensure that customers have a pleasant experience with us.

Duties and Responsiblities

• Oversee one or more outlets and ensure flow of operation

• Plan and train new staffs and providing ongoing training for all staff

• Managing staff’s work schedules

• Monitor stocks inventory and update the Management if the stock is running low

• Conducting regular inspections to ensure proper standards hygiene are maintained

• Ensure customer satisfaction through promoting excellent service

• Maintain quality control for all food served

• Other duties as assigned

Role Specification

• Significant work experience in management and the hospitality industry

• Strong leadership skills

• Excellent organizational skills

• Decisive and critical thinker

• Exceptional customer service skills

• Respond to queries promptly with professionalism.
• Share accurate product/service details with customers.
• Solve issues with empathy and effective problem-solving.
• Document interactions accurately in the database.
• Follow company policies with a positive customer focus.

Requirements:

• Minimum 2 years of customer service/call centre experience.
• Customer-service oriented.

Interested candidates please send in your resume to:
Yvonne Suan Ying Zhen
Outsourcing Team
Email: [email protected]
EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Clinic Assistant / Patient Service Associate | Chiropractic Center | Multiple Location

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,300 – $3,450
Location: Multiple locations, to be discussed during interview

Responsibilities:

• Welcome and engage with patients, creating a warm and inviting atmosphere
• Assist chiropractors with patient assessments, including taking histories and spinal examinations (Including palpation, range of motion and postural assessment)
• Prepare patients for treatments, ensuring their comfort and safety
• Provide education and answer basic questions about chiropractic treatment procedures
• Schedule appointments, manage patient records, and handle administrative tasks efficiently
• Handling day to day customer service and clinic administrative duties
• Explain services and treatment programs to patients
• Other ad-hoc duties as assigned

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Salary: $10/hr

Job Duration: 3 months (renewable)

Working Days & Hours: Mon - Fri 8am – 5pm

Location: Novena

Job Description:

Receive and screen patients arriving at the clinic.

Perform full process of registration and administration for patient.

Prepare referral letters and maintain a proper filing system for scanned documents.

Provide excellent service standards and assistance to patients.

Perform counter and medical records duties.

Answer and handle telephone inquiries.

Undertake any other duties assigned as assigned.

Attend to patients' enquiries and provide any clarifications

Provide relevant service information to callers

Assist in appointment making for callers

Maintain basic telephone standards are adhered to

Ensure general maintenance of work station.

Assist in phone call reminders and provide resolutions

Performs other duties as assigned by the Asst / Clinic Operations Executive

Ensures general housekeeping and cleanliness is maintained

Job Requirements: Min GCE A Levels or Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

KPay is a fintech company where we combine payment solutions with our financial technology platform that connects merchants to affordable business solutions that they need. A soon-to- be "unicorn" (USD 1+ billion valuation worth), we build a complete merchant service ecosystem that accelerates growth for businesses of all sizes.

Responsibilities:

• Accountable for securing merchants through a hands-on sales strategy and outreach.
• Spearheading merchant acquisition initiatives, involving prospect identification,negotiation, and the refinement of essential sales methodologies.
• Collaborating closely with merchants to guarantee a seamless onboarding process andsuccessful deal closures.
• Serving as the primary contact and intermediary for merchants, addressing andmanaging their inquiries.
• Cultivating strong relationships and delivering additional value to merchants toenhance platform performance.
• Tailoring strategies to align with the unique characteristics of the Singapore market,aiming not just to meet but surpass final sales goals and KPIs.

Requirements:

• Over 2 years of expertise in B2B sales, merchant acquisition, and/or POS and payments systems
• Enthusiastic about technology, fintech, and the retail sector, demonstrating the correct mindset and an ambition to advance in your professional journey
• Possesses robust interpersonal abilities and a willingness to go above and beyond for our merchants
• Sociable with proficient bilingual communication skills essential for engaging with our merchants
• Highly motivated and energetic individuals with a keen eagerness to acquire new knowledge

Job Description

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and service requests promptly and professionally.
• Investigate and resolve customer complaints or issues in a timely and effective manner.
• Collaborate with the sales team to generate leads, qualify prospects, and provide information to support the sales process.
• Follow up on leads and inquiries to convert them into sales opportunities.
• Assist customers in resolving issues related to billing, service disruptions, and other concerns.
• Provide guidance on optimizing waste disposal services to meet customer needs efficiently.
• Prepare regular reports on customer service metrics, sales activities, and key performance indicators.
• Analyze data to identify trends, opportunities for improvement, and areas of success.

Requirements

• Diploma holder and above
• At least one year Customer Service experience (MUST)
• Adaptability, problem-solving, and analytical skills
• Good communication skills and pleasant personality

Interested applicants, please write in through CareersFuture with detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

1) Availability

2) Current/ Expected salary

3) Reasons for leaving previous employments

We regret that only shortlisted candidates will be notified

Responsibilities:

• Register incoming patients
• Prepare the patient for examination
• Respond to patient phone call queries
• Inform patient of financial responsibility
• Prepare and file patient forms
• Verifying and updating patient information
• Assisting doctors and nurses if needed
• Scheduling appointments for patients

Requirements:

• Min GCE N/O/A Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting R21103142 Recruit Express Pte Ltd (Healthcare & Lifesciences Division) EA License: 99C4599

We are looking for a dynamic and results-driven Marketing Executive to join our growing team.

The ideal candidate must have the passion for marketing and be well-versed in both traditional and digital marketing concepts as well as possess good writing abilities. You will need empathy to get into users' heads, an eye for aesthetics to ensure we have captivating visuals, a knack for killer copy that invokes action, and an analytical mindset to produce data-driven results.

Job Description:

• Creation and execution of marketing campaigns including company branding, online content strategy, social media campaigns etc.
• Copywriting for online and social media content such as articles/blog posts and marketing messages
• Visual asset design/creation and image content creation including editing of banners, images, landing pages, EDMs, etc.
• Continuous review and active management of the website and all digital assets
• Daily social media and community engagement activities including prompt communication and handling of feedback.
• Support internal marketing, business development, corporate service, and sales team to develop strategic and tactical content.
• Regular lead and performance tracking and reporting during and post-marketing campaigns
• Plan, organise and manage advertising and promotional activities.
• Work with in-house graphics designers to develop marketing collaterals for campaigns and events.
• Events planning, organising, and executing.
• Handle marketing-related administrative work.

The ideal candidate should possess the following:

• Candidates must possess at least a Diploma in Marketing, or a related field is preferred.
• A minimum 3-5 proven years of experience in a marketing or multimedia-related role will be preferred
• Good knowledge and proficiency in the usage of various social media/digital marketing channels such as Facebook, Twitter, Instagram, LinkedIn, forums, GDN, SEM, SEO, etc. is a must
• Able to multi-task and adhere to deadlines
• Strong verbal and written communicator and time management skills.
• Self-motivated and able to work independently.
• Singapore citizens only (No quota for foreigners)

Interested candidates are invited to submit detailed resume stating:-

• Current salary;
• Expected salary;
• Reasons of leaving and
• Date of availability.

We regret that only shortlisted candidates will be notified.

• Setting sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, per email, and in person.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.

Job Responsibilities

- Responsible for the daily operations of the restaurant

- Ensure the restaurant meets and maintains health & safety regulations, sanitation, handling & cleaning procedure / standards, and food safety.

- Ensuring consistent maintenance and preventive maintenance of all equipment in the outlet.

- Train, supervise, discipline, and motivate staff to achieve excellence in performance and ensuring compliance on HR Policies and Guidelines.

- Provide excellent customer experience

- Monthly Stock-take

Requirements

- Min 3years of relevant experience

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Strong leadership with good people skills

- Able to work under pressure and in a fast-paced environment

- Able to handle work professionally, independently, and efficiently.

Guest Service Officer | 4 star hotel | 5 Days | Chinatown

Chin Swee Rd (near Chinatown MRT)

5 days (8 hrs/day including 45 mins break)

Shift hours: 7am – 3pm; 3pm – 11pm; 11pm – 7am

$2200 - $2500

Responsibilities:

• Perform guests check in or check out according to hotel procedures and service standards.
• Handles guests’ inquiries or complaints promptly while ensuring guest satisfaction.
• Perform cashiering and updating of guest records.
• Handles all incoming calls for guests or internal departments.
• Performs other related tasks.

Requirements:

• Must be able to work on 3 rotating shifts, including weekend and public holidays.
• Training provided

For complete list of jobs opportunities please visit

Supreme Full Jobs List

Part Time / Contract Staffing Telegram Group

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

We are looking for an experienced sales merchandiser for frozen foods category to join our team. 


Roles & Responsibilities:

* Daily visits to assigned retail points to ensure our products are displayed in good condition

* Provide excellent service, and enhance good store relationship to secure orders for all the products.

* Ensure all products are well-merchandised at an adequate level and provide stock take report

* Ensure prompt set up of promotion display, update of all POS materials, and pricing display at the right place and right promo window.

* Implement FIFO to ensure product freshness and check on near-expired stocks regularly

* Meet sales and visitation targets

* Coordinate and participate in new product launches, promotional activities, roadshows, and sampling activities

* Provide regular feedback on the sales performance of our product and competitor's activities to the Manager.

Working Hours:

8.30am to 5pm (Monday to Friday)


8.30am to 4pm (Saturday)

Requirements

* Willing to travel around Singapore and follow assigned route daily.

* Experience with sales merchandising of frozen products (min. 3 years)

* A strong existing relationships with store managers at Dairy Farm and NTUC

* Hardworking and a good team player.

* At least 3 years of working experience in related field.

Attractive Staff Benefits: Medical & Dental Benefits, Brand Discounts, Birthday Leave, Birthday Vouchers

Summary:

• Location: Changi Airport
• Working hours: 3 Shift, Morning, Afternoon, Night (8 hours per shift)
• Salary: Basic $2000 + Allowance $500 + OT, Gross $2500 - $2800

Responsibilities:

• Front line customer service
• Assist Airline for front line counter operation
• Assist in checking in @ counter, check passport, issue boarding tickets, answer airlines enquiries
• Ensure smooth departure process
• Work closely with Flight captain, Cabin Crew, Airline representatives

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Gisalle Lim

Registration Number: R23115299

EA Licence No.: 06C2859 (MCI Career Services Pte Ltd)

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Description:

• Handles feedback pertaining to Vocational Licencing Matters (outbound calls and emails)
• Comfortable n speaking to members of public and also provide written responses as necessary
• To work closely with both internal and external stakeholders to resolve feedback
• Familiar with common office tools such as Microsoft office, outlook etc. On-the-job training will be provided for use of internal systems
• Follows guideline on feedback handling
• To perform any ad hoc duties as assigned

Requirements:

• Diploma and above
• Ability to communicate effectively in English (written / spoken)
• Able to speak in Mandarin is a bonus
• Experience is customer service is a plus

Salary

$2250/Month

Working hours

Monday - Thursday : 8.30am - 6.00pm

Friday : 8.30am - 5.30pm

Working days

5 days

Working location

10 Sin Ming Dr, Singapore 575701

Contract Period

1 year

The number one goal of everyone in our team is to make our Clients exceptionally happy. The Service Desk Support Consultant (L1) plays an important role in making sure that happens.

Role and Responsibilities

• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Provide prompt and accurate feedback to customers
• Refer to internal database or resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure the systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Maintain jovial relationships with clients
• Create and maintain documentation for on-site processes
• Escalate tickets that require Team Leads or Technical Manager support
• Work with Service Desk Support Consultant (L1) to communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
• Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients

Education Qualifications and Requirements

• Diploma in Engineering (Electrical & Electronic, Computer Science, Telecommunication, Information System of the equivalent)
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Basic knowledge of cloud concepts and networking,
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

a) In charge of all kitchen operations

b) Plan and direct food preparations and culinary activities

c) Handling of all customer requirements and complain issues

d) To abide the Company's rules and regulations

e) Order and maintain inventory of food and supplies

f) Monitor sanitation practices and follow kitchen safety standards

We are searching to build a team to assist in our picking and packing operations. Team player should be able to pick and pack food items and be flexible in working together.

Job scope

1. Be physically fit to be able to move around small food items in boxes.
2. Pick and pack inclusive sandwich/burger preps in an orderly manner.
3. Label stickers onto packed items.
4. Do general cleaning to maintain jobsite.
5. Able to work Night Shift Permanently.

Requirements

1. Personal Hygience maintainance is a must as dealing with food products.
2. Physically fit to move around boxes and cartons( light weight).
3. Able to withstand working in a cold room is very important.
4. Standing for hours to prepare items on workstation.
5. Basic Qualifications will be good.
6. Experience in warehouse/ food handling will be good.
7. Able to commit working longer working hours, overtime will be provided.

Benefits

1. Overtime provided to earn additional.
2. Additional allowances provided above basic payment.
3. Salary can be paid twice a month.

Interested to applicant please call in or whatsapp at 8894 9675 to speak to our HR for an interview or you and email your CV at [email protected].

We are looking to hire a total of 25pax to join us in our team , bring along a acquaintaince if you are interested as well.

Only Singaporean and PR are welcomed.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies