We are seeking Head, Finance for our social service agency (SSA). The SSA, a non-profit organisation, is a volunteer-based organisation that seeks to serve and impact all members of the community, regardless of race, language or religion, through programmes, services and enterprises to develop the body, mind and spirit.

Responsibilities

• You will be responsible for leading a finance team to provide a full spectrum of finance function including financial processing, financial reporting, budgeting, forecasting, compliance and internal controls improvement.
• Lead a team of finance staff to ensure timely and accurate completion of accounts and preparation of financial reports.
• Provide sound analysis of financial data to management and Business Heads.
• Plan and lead the annual budgeting exercise.
• Establish, monitor and improve accounting practices and internal controls to ensure good governance and reporting standards.
• Support implementation and improvement of accounting system and other business application systems.
• Support external and internal auditors for audit matters.
• Spearhead initiatives and implement measures to optimize process efficiency and productivity.

Requirements

• Degree in Accountancy or Finance.
• At least 7 years' experience, preferably with 3 years of experience in managerial position.
• Knowledgeable in financial managements reporting, analysis, budgeting, and cash flow management
• Sound knowledge of accounting systems and audit experience.
• Excellent analytical and problem-solving skills.
• Meticulous, pro-active and results oriented
• Good presentation, communications and interpersonal skills.

Only shortlisted candidates will be notified.

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises.

RESPONSIBILITIES

*Preparation of food (e.g. bread, fried dough items, dim sum, desserts, fruits, snacks) and drinks (e.g. coffee, tea, soy milk)

*Ensure the food quality standard meets expectations consistently

*Prepare sufficiently before peak periods such as right stock levels for food and beverages

*Deliver high standards of Customer Service during order taking, cashiering, food presenting etc

*Serve customers with a smile

*Good personal hygiene and grooming

*Maintain a sanitary and clean work station and adhere strictly to food safety & hygiene practices

Whats app/call-81880535

Attained food hygiene certificate will be an added advantage or training will be provided for those without the certificate

Job Responsibilities :

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

 Identifying and qualifying potential prospects, analysing their buying needs, doing

market research and monitoring competitors

 Work with Engineer Specialists to jointly respond to clients’ enquiries

 Coordinate sales activities with accuracy and timeliness.

Job Requirements:

 Have a minimum 3 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job Description

1. Handling, checking, receiving, picking of goods via WMS system
2. Ensure accuracy of goods description & quantity upon put away in storage
3. Assist all sales orders had been picked & processed by end of the day
4. Proper house keeping and maintaining of storage area & MHE assigned
5. Daily cycle count prompted via system ensure stocks accuracy

Mon - Fri (830am – 530pm) with 1 hour break, Sat (830am – 1230pm)

Location: Orchard/Woodleigh

Jobscope:

· Provide receptionist duties at front counter

· Ensure accuracy of clinical data entry into computer system

· Able to apply basic patient care

· Maintain filling system, coordinate appointments and other admin duties

· Liaise with various insurance company and make payment arrangement

· Any other task as directed by the Clinic Manager or Doctor

Requirements:

Must be okay to work in fast paced environment

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

We are current looking for Occupational Therapist our social service agency (SSA). The Agency works to empower persons with cerebral palsy or multiple disabilities to realise their full potential and lead fulfilled, dignified lives.

Job Description / Requirement

Early intervention Programmes for Infants & Children-(EIPIC)

a. Involve in individual and group activity programmes

b. Train and teachers / assistants in relevant basic techniques of occupational therapy to facilitate implementation in classroom setting

c. Liaise and teach parents in client handling skills to ensure and encourage continuity of occupational therapy programmes both at EIPIC Centre and home

d. Provide support and counselling to families of clients when required

e. Evaluate, prescribe and fabricate / purchase assistive devices as required by the clients to improve their functionalities.

f. Monitoring seating / positioning in the EIPIC centre and provide necessary recommendations

g. Plan for EIPIC clients along with EIPIC heads and OT- HOD to best integrate them to mainstream, work with teachers in regular school, parents

h. Pay school visit where the EIPIC clients are integrated, provide consultation to teachers in regular school for best integration

i. Adopt various approach for therapy for EIPIC clients and take the lead in discussing the approaches with other therapists in the department

j. Adopt and practice the Best Practice Guideline (BPG) for therapists.

Professional/Staff Development

a. Keep abreast of latest development in service delivery of occupational therapy related areas to ensure that therapy programmes are kept updated.

b. Conduct in-house training programmes for relevant staff, teachers, parents, caregivers, and volunteers in the organization.

c. Involve in research where possible, relevant to areas of occupational therapy service delivery.

d. Supervise daily routine of Occupational Therapy support staff

e. Provide on-the-job training to Occupational Therapy support staff

Critical core skills

• To be a good problem solver, decision maker, good collaborator.

• Facilitate conflict situations through appropriate balance of logic and emotions and oversee behaviours within teams to minimise conflict occurrences.

• Budgeting for specific programme

• Identify opportunities for transdisciplinary collaboration and knowledge transfer to facilitate the integration of knowledge from different disciplines

Requirements

1. Bachelor's Degree in Occupational Therapy from an accredited university recognized by Allied Health Professions Council, Singapore

2. Registered with AHPC

3. Excellent communication skills with good command of verbal and written English

4. Strong commitment and motivation to work with children, adults, and caregivers

5. Prior experience in SSA will be an added advantage

6. Proficient in Microsoft Words, Excel and PowerPoint

7. A team player with good organizational skills and able to multitask

Only shortlisted candidates will be notified.

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.

We are hiring Contract to Perm Patient Service Associate to be outsourced to reputable hospitals!

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Handle enquiries
• Assist doctors and nurses when required

Requirement:

· Possess minimum ‘N / O / A’ Levels / Nitec / Diploma in any field

· Able to commit to 5.5 days office hours

· Available immediately

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

We are seeking enthusiastic and customer-oriented individuals to join our team as Service Crew members. As a Service Crew, you will play a vital role in ensuring excellent customer service and satisfaction in our restaurant. If you have a passion for delivering exceptional dining experiences and are eager to start your career in the hospitality industry, this is the perfect opportunity for you.

Job Description

Full/Part Time Service Crew Responsibilities:

- Greet and welcome customers in a friendly and professional manner

- Take customer orders accurately and efficiently

- Provide menu recommendations and answer customer inquiries regarding food and beverages

- Serve food and beverages to customers in a timely and courteous manner

- Ensure tables are clean and properly set up before and after each customer

- Perform cashier duties accurately and efficiently

- Maintain cleanliness and hygiene standards

- Assist in other tasks as assigned by the supervisor

Requirements:

• Relevant experience in the service / F&B industry is an advantage

• Self-driven and process good learning attitude

• Independent and able to multitask

• Students who are waiting for results are welcome to apply!

• Candidate without experience are welcome to apply as training will be provided

Benefits:

• Career & growth development

• 5 days work week

• Employee discounts

• Meal allowance

• Attendance bonus

• $2000 sign on bonus

• Fun and collaborative work environment

We offer competitive compensation and benefits packages, opportunities for growth and development, and a supportive work environment. If you are a dedicated individual with a passion for service, we would love to hear from you. Apply now to join our team as a Service Crew member!

JOB RESPONSIBILITIES:

• Establish and ensure functionality of the QA&QC Department
• Setup HACCP and ISO 22000 requirements for production plant
• Handle regulatory and customer Audits
• Ensure compliance with legal regulations and Food Safety Management Systems
• Ensure products meet internal / external specifications
• Monitor incoming, in-process and outgoing inspection activities
• Handle customer feedback pertaining to quality and food safety issues
• Ensure adherence to Quality and Food Safety Management Programmes
• Handle and decide on disposition of non-conforming products
• Manage, motivate, coach and develop the Food Safety and QA&QC teams
• Any ad-hoc work as prescribed by the superior.
• Reporting to Deputy General Manager.

JOB REQUIREMENTS:

• Diploma / Bachelor’s Degree in Food Science, food manufacturing or related field.
• Minimum 3 years of leadership experiences;
• Prior QA/QC experience in food manufacturing will be added advantage;
• Good Knowledge of Quality Management Systems (HACCP, BRC, ISO 22000)
• Good Communication, Organizational and Analytical Skills
• Meticulous, good judgement and decision-making skills.

Technical Engineer (Electrical Industry / Class 3) Kaki Bukit

• Kaki Bukit Avenue
• Monday - Friday 8:30am - 5:30pm
• $2,500 - $4,000

Job Scope:

• Provide solutions and technical level advices to customers
• Conduct product training and provide good technical support to customers
• Able to travel and meet customers in South East Asia

Job Requirements:

• Minimum Diploma in Electrical Engineering or equivalent
• Comprehensive knowledge of Electrical Assets, the Electricity Industry and Regulation will be an advantage
• Possess Class 3 driving license is an advantage

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Service Engineer | Test Service | Class 3 | Bukit Batok

Working Days: Monday to Friday
Working Hours: 9 - 6pm
Salary : $ 2500 - $ 3000
Location: Bukit Batok Street ,Midview Building

Job Description:

• Perform evaluation, testing, calibration, troubleshooting and repair of equipment according to guidelines and approved methods
• Provide installation, commissioning and after sales maintenance service to customers for general scientific laboratory equipment
• Ensure accuracy, reliability and confidentiality of test results
• Co-ordinate closely with sales team to provide technical support & after sales service to customers
• Conduct risks assessments to comply with safety work procedures

Requirements:

• ITE / Diploma in Electrical / Mechanical / Mechatronics Engineering
• Possesses initiative and keen knowledge in gaining understanding of mechanics and operations of equipment
• Relevant working experience in similar field would be an advantage
• Sound ability to troubleshoot, test and conduct hands-on repairs
• Good knowledge and understanding in Circuit Schematic Drawing
• Possess Class 3 Driving License (but not essential)
• Experience in or knowledge of ISO documentation (specifically ISO / IEC 17025) will be an added advantage

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Guest Experience Executive | Receptionist | Little India

Salary range: $2,100 + OT

Monthly Gross can reach $2600
Working days: 4 days ON & 2 days OFF (including weekends)
10 off days per month
Working Timing: 7:00am/pm -7:00pm/am (12hrs shifts)
Working location: Little India

Job Responsibilities:

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out completion of the registration process by retrieving and inputting information from a computer system and confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Willing to take on a proactive role in ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby
• Handle walk-in, email, phone enquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

Job Requirements:

• Preferably with 1-2 years of working experience in a similar capacity
• Experience in a front office and/ or customer-facing & service role
• Willing to work on rotating shifts
• Flexibility to respond to a range of different work situations

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Zenith Infotech (S) Pte Ltd is a Tech Recruitment firm with 27 years of history in Singapore.

Currently we are assiting our client to hire 7 x Customer Service Offiers, working location @ Suntec area. Only those whom are comfortable with working in rotational shits plus night shifts, 44 hours, 5.5 work days per week, including weekends and public holidays may apply for this role.

Job Descriptons :

• Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat.
• Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
• Guide callers in navigating the client website and using the available services.
• Gather customer feedback and sentiments and escalate to the relevant parties for further actions
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
• Maintains and improves service level quality by adhering to standards and guidelines
• Handle ad hoc duties as required

Requirements:

• Minimum 12 months of call center environment
• Education background: Minimum O Level and above
• Multitask – Logging tickets, checking KBs while on the call
• First call resolution expertise to close the call at CSO level.
• Experience in dealing with Member of Public, Government/ IMDA/GovTech Contact Centre / Service Desk agents are preferred.
• Fast paced environment (gauge the number of calls handle per day, if more than 50, then proceed to propose)

Location: Novena
5.5 days office hour, Monday – Friday: 9am to 6pm, Saturday: 9am to 1pm
Salary: Up to $3k

Job Description:

• Answering of inbound calls/emails and assist with enquires
• Making of outbound calls to patients and clinics to facilitate bookings of operating theatres
• To coordinate with clinics to ensure experience for patients are enhanced
• To make bookings and help with registrations of patients
• Assist with the issuance of tax invoices for patients or clinics
• Filing and faxing to coordinate various activities within the department
• Assisting with other ad-hoc admin duties

Requirements:

- Min Diploma in any field/Nitec
- Min 1-3 years of prior experience in healthcare industry

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.
• Working location: East, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Duration: 1 year

2 shifts, need to work on weekends and PH

Location: Outram Park

Salary: $1.7k to $2k

Job Description:

You will provide prompt and quality front-line services to patients for the Radiology department. Your role will involve registration and scheduling of appointments for patients and collecting of payments from patients.

Requirements:

- Min Nitec in any field

- Prior experience in healthcare is advantageous

If interested, please email me at [email protected]

➖

Alex Goh Hock Leong

(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Our client is a MNC company, one of the leading players in the FMCG sector. Due to business needs, they are now recruiting a Customer Service Officer to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities of Customer Service Officer:

• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience in telesales

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Prepares ingredients by following recipes;slicing, cutting, chopping, mincing, stirring,whipping, and mixing ingredients; adding seasonings; verifying taste; plating meals.

• Completes hot meal preparation by grilling,sautéing, roasting, frying, and broilingingredients and assembling and refrigerating cold ingredients.

• Adheres to proper food handling, sanitation, and safety procedures;maintains temperature and Hazard Analysis Critical Control Point (HACCP) logs as required and maintains appropriate dating, labelling and rotation of all food items.

• Contributes to daily,holiday and theme menus in collaboration with supervisor.

• Maintains cleanliness and sanitation of equipment, food storage, and work areas.

• Completes cleaning according to daily and weekly schedules and dishwashing/pot washing.

• Listens to customer complaints and suggestions and resolves complaints.

• Implements suggestions within parameter of position and refers more complex concerns to supervisor.

• Participates in and/or contributes to programs,committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses, food cost, inventory and staffing within the budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• Assisting with the preparation of food and the serving of all meals to customers.

• Supervising a team to ensure that the kitchen and service areas are clean and tidy.

• Ensuring all food and health and safety regulations are followed.

Assistant Cook Job Description:

An Assistant Cook, or Assistant Chef ensures the kitchen is orderly and assists Cooks to prepare and arrange food. Their duties include cleaning the kitchen area, washing dishes and utensils and ensuring that the Cook has everything required to run the kitchen efficiently.

Assistant Cook duties and responsibilities:

• Assisting the Cook in food preparation activities, such as cleaning, cutting, chopping and peeling food ingredients

• Cleaning and sanitising the food preparation areas based on company and industry hygiene codes and health and safety standards

• Washing, disinfecting and properly storing cooking and kitchen utensils and equipment

• Buying, weighing and storing ingredients and food supplies

• Operating a variety of kitchen appliances and instruments including cutters, knives, mixers and ovens

• Managing inventory, unloading supplies and organising the storeroom

• Participates in and/or contributes to programs, committees, or projects designed to improve quality of service and employee productivity.

• Maintains clean work areas, utensils, and equipment.

• Develop new menu items while improvising the existing ones.

• Maintain and manage kitchen expenses,food costs, inventory, and staffing with in budgetary limits.

• Able to cook north Indian food.

• Able to do shift work.

• The Manager/Senior Manager uses data analytics and determines new strategies to make production processes more efficient to meet organisation's goals.

• He/She establishes, implements and manages projects to meet operational objectives.

• He/She manages his/her team resources and balances between production requirement and manpower resources to ensure organisation's sustainability.

• He/She integrates quality principles and methodology to enhance engineering performance within the organisation.

• In addition the Manager/Senior Manager evaluates the organisation’s approach towards a lean enterprise and uses data analytics for business insights identification.

• He/She drives innovation practices in the organisation and review manufacturing processes to reduce working capital and optimize inventory levels.

• As a people manager, the Manager oversees manpower, financial, training and resource planning deployment within the organisation.

• He displays a high level of organisational awareness and leadership skills by working in a consultative manner with other departments/sections within the organisation.

~ Analyse data for business insights identification.

~ Analyse production efficiencies.

~ Conduct interviews and make hiring decisions.

~ Determine priorities dynamically and set planning assumptions for work in progress levels by product, cycle time and yield.

~ Develop On-the-job training programme.

~ Develop workplace learning plan.

~ Evaluate organisations approach towards a lean enterprise.

~ Evaluate the sustainability of manufacturing process by preparing rough cut capacity plans.

~ Evaluate workplace safety and health management system for compliance and improvement.

~ Improve operation planning through use of big data and advanced analytics modelling.

~ Integrate quality principles and methodology to enhance engineering performance.

~ Lead change management in the organisation.

~ Manage balance between production requirement and manpower resources.

~ Manage innovation practises in organisation.

~ Manage manufacturing key metrics including loading, performance to commitments, on time delivery and bottlenecks.

~ Manage material requirements planning taking into account the sales forecast, production plan and production capacity.

~ Resolve workplace grievances and disputes.

~ Review manufacturing processes to reduce working capital and optimise inventory levels.

Overview: -

• Monthly Basic Salary: Up to $3200 (Depending On Experience)
• Woodlands (Beverage industry)
• 5 Days (Monday to Friday), Office Hours

Your Responsibilities: -

• Implementation and updating of the plant’s Food Safety (ISO 22000), Quality (ISO 9001), HACCP, Organic, and Halal Management Systems certified by 3rd party certification bodies.
• Supporting operations (quality control/ troubleshooting) and ensure products released meet all necessary requirements
• Liaise with government agencies / certification bodies on new product registration and certification information
• Ensure compliance to CCP, OPRP and Quality Control Points
• Monitoring and maintenance of correction and corrective action rectification from suppliers, in house inspections and daily routine checks.
• Conduct periodical food safety and hygiene inspections and training where evidence of compliance is lacking

You will need: -

• Minimum 2 years of QA/QC experience and product development in F&B manufacturing
• Minimum req; Diploma in Food Technology, Food Science or equivalent

Interested applicants may click "Apply Now" or email to [email protected] to submit your application.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

We regret to inform that only shortlisted candidates would be notified. We wish you the best of luck!

Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000

Jonathan Chang Sing Erh | EA Personnel Licence: R22110541

You will facilitate patients’ journey through the various service points in polyclinic by assisting with patients’ registration, appointment scheduling and rescheduling, referral, and payment. You will provide patient care services such as measurement of height, weight, and blood pressure. You will promote and educate patients of self-help services and mobile applications. You will also manage patients’ general enquiries and screen patients’ general condition. You will perform outgoing calls to patients to attend to their escalated requests. You will provide administrative support as and when required. This position is on a 5.5 days’ work week.

Job Requirements

• Polytechnic Diploma, GCE A / O / NITEC qualification.
• Experience in frontline and customer service preferred.
• Excellent interpersonal and communication skills.
• Good team player with passion for service excellence.
• Able to multi-task and work in a fast-paced and dynamic environment

Job Description:

• Main point of communication between the company and clients. Handle first level enquires, primarily incoming calls through hotlines or other channels such as email and webchat.
• Provide information on services and sample collection requirements for onboarded clients.
• Arrange sample pick up at location as requested by clients.

• Address and resolve client complaints or concerns promptly and professionally, aiming for first-contact resolution. Escalate complex issues to appropriate departments or management as necessary.

• Safeguard patient confidentiality and privacy (PDPA).
• Handle ad hoc duties as required.

Requirements:

• Minimum GCE 'O' Level and above

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

1 year contract, renewal basis
Up to $2,000 base
1 month completion bonus
Mon to Fri, 9am to 6pm
Transport + Mobile covered for work

Responsibilities:

• Replacement of consumables, as needed at each device location and ensuing that adequate consumables are available at the site.
• Clearing paper jams, perform basic device cleaning and replacement of parts.
• Assisting customer with an overview of the device functionality.
• Coordination with vendor regarding device and vendor branded software support service calls.
• Reporting of any occurrence of customer dissatisfaction to the manager
• Assisting in the collection of usage reports for device when required.
• Providing initial troubleshooting for device problems or put spare devices into services as directed by the reporting manager
• Perform preventative maintenance of devices as directed
• Provide end-user training.
• Travel to various location throughout Singapore.

Requirements:

• Min Nitec in any field
• Exceptional customer service skills, with the ability to manage difficult situations while ensuring customer needs are met
• Ability to rapidly acquire a thorough understanding of device operation and default setup, allowing you to troubleshoot problems
• Strong communication and team-work skills.
• Ability to be pro-active with your workload.
• Well presented, polite and punctual,
• This is highly autonomous role, so being self-motivated and being able to show initiative is essential.
• Some related technical job experience is preferred.
• Basic computer skills.

Interested applicants, please send in your updated resume to [email protected].

The Text Messaging Service Executive in the Crisis Support Team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. He or she provides frontline support to volunteers who are manning the organization’s Care Text service.

Duties and Responsibilities:

• Conduct initial assessment and classify text messages according to the risk levels. Scope of work includes:

1. Classify text messages on the system
2. Make outgoing text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s Care Text Service. Scope of work includes:

1. Assist with care text duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled text with imminent risks and experienced distress as a result
7. Update volunteers on clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Shift Schedules:

Full Time TMS Executive (40 hours):

Staff will be rostered to work on the following shifts:

Morning 7:30am - 4:30pm, Afternoon 1:30pm - 10:30pm, or Night 6pm - 3am.

Shifts will follow a hybrid arrangement: morning and afternoon shifts are to be done from office, while night is done remotely. Staff can expect to do more night shifts, with a cap of 10 night shifts per month.

Part-Time TMS Executive (20 hours):

Work schedule consists of 20 hours per week, inclusive of weekends and public holidays. Staff will be rostered to work on the following shifts:

(A) 10am - 2pm, (B) 5pm - 9pm, or (C) 9pm - 1am. Shifts will be done remotely.