We are seeking a dedicated and experienced Compliance Officer to join our dynamic team. This role is crucial for ensuring our organization's adherence to legal standards and internal policies, particularly in the realms of data privacy and protection.

You will work closely with the COO to address compliance issues and lead certification audits.

Key Responsibilities:

Data Privacy and Protection Compliance

• Develop and manage data privacy and data protection compliance frameworks, including GDPR, PDPA, DPA, and other applicable regulations.
• Monitor legislative developments in data privacy and protection, evaluate impacts on the organization, and implement necessary compliance adjustments.

Audit Management

• Lead audits for certifications such as ISO13485, ISO27001, IS27001, HIPAA, SOC Type 2, WCAG, and future standards.
• Prepare internal teams for audits, ensuring compliance with relevant standards.
• Facilitate the audit process by liaising with external auditors and providing required documentation.

Training and Workshops

• Conduct regular training sessions and workshops for staff on compliance policies and procedures.
• Ensure that all employees are educated on the latest compliance standards and understand their roles in maintaining compliance

Data Privacy Officer (DPO) Liaison

• Maintain effective communication with the Data Privacy Officer (DPO).
• Serve as the primary contact for data privacy-related inquiries and issues.
• Collaborate with the DPO to ensure continuous compliance with data protection laws.

Requirements:

• Degree in Bioinformatics or related field.
• Additional qualifications in compliance, data privacy, or related fields are beneficial.
• 3-5 years of experience in a compliance role, preferably in the biomedical, IT or related industry.
• Demonstrated experience in managing compliance frameworks and conducting audits.

Preferred Skills

• Comprehensive knowledge of data privacy laws and regulations such as GDPR (EU), PDPA (Singapore), DPA (Philippines) and other applicable compliances.
• Familiarity with ISO standards, HIPAA, SOC Type 2 and WCAG.
• Strong organizational, leadership and training skills.
• Excellent communication and interpersonal abilities.
• Analytical and detail-oriented.

Candidates should submit a resume and a cover letter detailing their qualifications for the role. Applications are reviewed on a rolling basis.

We offer competitive compensation, a dynamic work environment, and opportunities for professional development. Join us in upholding the highest standards of compliance and data protection.

Job Description / Responsibilities:

• Lead and manage a team of production workers to meet the daily targets
• To implement and maintain good manufacturing standards in order to achieve higher efficiency productivity and quality.
• Facilitate communication between different departments such as ordering, logistics, and sales departments to achieve common goals and resolve issues.
• Provide daily production output report and escalate issues/challenges to manager for immediate assistance.
• Involve in inventory control, data entry and etc.
• Collect production record report from production.
• Manage warehouse incoming stock and storage
• Conduct daily briefing to production workers at the beginning of the shift, such as communications about production target, quality & safety concern,etc.
• Monitor frequently the production activity and seek approval to adjust priorities or make any changes.
• Enforce food safety rules and good manufacturing practices.
• Manage manpower planning and handle staff discipline.
• Execute 5s housekeeping and ensure a safe environment.
• Report to Production Manager

Requirements:

• Diploma in relevant studies
• IT savvy
• Good Microsoft Office skills and ability to perform data analytics.
• Preferably with a Food Manufacturing experience.
• Working hour: 8am to 6pm
• Able to choose 5 days work week or 6 days work week

"[What you will be working on]"

Department Overview

You will be part of an exciting team of frontliners, tasked to protect the borders of Singapore – ensuring a safe and secure aviation system for all passengers. This role reflects the exceptional customer service skills required to ensure that all passengers have a safe and efficient passage within an efficient and friendly environment.

The 4 roles of an Aviation Security Officer (AVSO) are Front loader, Hand-held metal detect Operator/Pat-down searcher, Manual bag searcher and Explosive-trace detect Operator. You will be deployed at passenger/staff screening areas and access control points. You may also be required to perform other similar security functions when required in the Airport.

Job Description:

· Performing security screening in the designated zone

· Manual bag checks

· X-Ray screening for baggage

· Using security equipment to conduct a screening

Requirements:

• Min 1 ‘N’ / 'O' Level

• Able to perform 12 hours shift

• Singaporeans Only

• Observant and Responsible

• Able to perform 4 days’ work followed by 2 days off work cycle

• No experience required (2 weeks paid training provided)

Salary & Benefits:

• Gross Salary up to $2,635

• New Hire Bonus of $5,000

• Medical, Dental & Leaves entitlement

For details:

• Contact (Call / SMS / WhatsApp) 85003454

• Email [email protected]

Our client, a well-established MNC is seeking for a CUSTOMER SERVICE OFFICER ( BACKEND - CALL CENTRE / EMAIL ) - $ 2,900.00 + OT + AWS + ATTRACTIVE VB / CENTRAL AREA / MNC / OFFICE HOUR

Requirements

• Min a Diploma in Business or relevant
• At least 1 year experience providing backend Customer Service functions (Call Centre / Email)
• Strong communication skill
• Willing to work in a fast pace environment
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary from $ 2,800.00 to $ 2,900.00 + OT + AWS + Attractive Bonuses and Benefits
• Office hours
• Central area

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Responsibilities:

• Attend calls or enquiry from customers.
• Liaise with clients, shipping line/co-loaders and freight fowarder agents.
• Ensure shipping documentation is provided timely to facilitate customs clearance.
• Liaising with transporters for shipments/ trucking arrangement.
• Maintain shipping data and documents for tracing records.
• Documentation preparation & invoicing.
• Any other ad-hoc assignment as and when required.

Requirements:

• Well verse with Microsoft Office & Excel spreadsheet
• Experiences with import and export procedures would be a plus point
• Qualification Experience in TradeWeb or Qulaified Custom Declarant will be an advantage.
• Applicants with administrative and other logistics experiences are welcome to apply
• Entry level candidates are also welcome, training will be provided for new intake who is keen to learn.
• Good Communication skill and able to commit to work

REMUNERATION PACKAGE WILL BE FURTHER DISSCUSSED DURING INTERVIEW BASED ON EXPERIENCE

WORKING LOCATION : 1 BUROH LANE, (S) 618292

WORKING DAY: MONDAY TO FRIDAY 9AM TO 5:30PM

Job Summary:

This role supports the sourcing and administrative activities of the Corporate Services and Procurement department.

Responsibilities:

Sourcing

• To consolidate requirements from requestor and request for quotations from vendors, including verification process
• To assist vendor team to centralize all quotations in the department
• To monitor contracts and request for quotes at least 2 months before contract expiry
• To centralize tender process through use of Ariba system

Administrative

• To perform minutes writing on monthly meeting
• To collate data for EHS and other sustainability related certifications
• To continuously improve and innovate on existing processes in improving work efficiency for Corporate Services & Procurement (CS&P) department
• Help out in Showflat Tagging & Collection as and when required
• Any others as required by Reporting Officer / HOD

Requirements:

• Diploma in Business with at least 3 years of working experience.
• Good writing skills
• Knowledge in SAP will be an advantage
• Team player
• Has initiative and is outspoken

Customer Service Officer

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Ang Mo Kio, Parkway Parade and Punggol Plaza (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote TWC programmes to potential and existing customers.
• Build relationships with our customers.
• Handle phone and email queries effectively and promptly.
• Perform and manage sales transaction effectively and promptly.
• Arrange replacement lessons for students, and appointments for parents, Centre
  Management or teachers.
• Responsible for center's inventory and simple logistics.
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job
  roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

About Us

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

Responsibilities

• Provide onsite and remote End user support.
• Tracking & documenting support activities using ticketing system.
• Communicate and document troubleshooting techniques and best practices.
• Proactively understand, analyse, and research new technical problems when needed.
• Manage assets within the organization and perform tech refresh at stipulated periods.
• Implement applications and software upgrades, perform troubleshooting and fine tuning for users.
• Provide end user and technical support for Windows and Mobile OS, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.).
• Other ad-hoc duties assigned by supervisor.

Requirements

• Strong customer service skills with a knack for problem solving.
• Possess an aptitude for acquiring new skills and knowledge.
• Ability to prioritise tasks and work on multiple assignments in a fast-paced and highly challenging environment.
• Strong written and verbal communication skills and meticulous attention to detail.
• Experience in working with senior executives will be a benefit.
• Possess an understanding of the following:

o Operating systems

o Windows 7 & 10 ,11, iOS and Android OS Software and services

o Active Directory, file and print infrastructure

o Office 365, including Teams, SharePoint Online, OneDrive.

• Achieve success in team environment, demonstrating shared responsibility and accountability along with other team members.
• Fresh graduates are also welcomed.

• Temp admin officer for 15-Jan to 09-Feb 2024
• Location: Raffeles Place
• Real Estate Industry
• 5 Days office hour

Requirements

• Clearing the letterboxes daily
• Clearing of department OUT trays twice daily
• Sort incoming mails and packages
• Collection of mails and packages from site office, as and when required
• Deliver incoming mails and packages within the office
• Carry out external dispatch duties (bank letters, checks, and documents) to banks & partners’ offices with recipients’ acknowledgement recorded
• Carry out corporate gifts / hamper delivery to business associates when required
• Outgoing mail preparation and delivery
• Update daily log promptly
• Assist in setting up of chairs and tables for corporate events
• Pickup of old assets for recycling program
• Supervise contractors and vendors when conducting maintenance works, as and when required

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd

20 Cecil Street, #08-09 PLUS Building Singapore 049705

EA License Number: 02C4944

Registration Number: R23114519

Posting Personnel: Lin Pei Yu

Working Hour: Shift hours – according to the clinic assigned
Salary range: $2,100 – $2,600
Location: Multiple locations, to be discussed during interview

Job Description:

• Handle and manage enquiries from walk-ins, phone calls.
• Manage patient's appointments and treatment schedules.
• Address and manage patient's needs, care and concerns efficiently and effectively in clinic.
• Proactively build rapport and establish good relationships with customers to ensure customer retention and satisfaction.
• Interactive engagements with customers during events, corporate talks, roadshows and clinics.
• Deliver product knowledge to potential patients through effective communication to increase consumer understanding.
• Promote products, services, and packages to maximize sales opportunities where necessary.
• Capture photos and testimonials for social media posting for the clinic.
• Manage and maintain the clinic tidiness and cleanliness.
• Other ad-hoc duties as assigned.

Job Requirement:

• 1 to 2 years of experience in customer service or customer relations.
• Able to commit to retail working hours including weekends & Public Holidays.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

We are looking for motivated individuals, who is able to take initiative and challenging task In a fast- track organization.

You will be working in a Fast- paced environment where your achievements will be recognized.

Good communication is a must.

Confidence in presentation is a definite plus.

You can work from home.

Flexible timings.

Job Description:

Responsibilities

• Sales proposals
• Client relations
• Advisory

Requirements

Confident, matured, highly motivated

Excellent communication, presentation and interpersonal skills.

Pleasant and professional appearance.

Rewards

Basic allowance $2,500 + Bonus comms

High earning potentials

Good career prospect

Candidates must at least possess A Level, a Diploma, Advanced/ Higher/ Graduate Diploma, any field.

Interested Candidates email resume with recent photo and DOB to [email protected]

Shortlisted candidates will be notified very soon.

• Warmly greet and assist customers with a friendly attitude
• Manage phone calls efficiently, ensuring accurate charging for services
• Serve as the first point of contact for customer support inquiries
• Collect precise customer information and update records as needed
• Log all calls, compliments, and complaints in the CRM system promptly
• Efficiently schedule appointments across all service centers, offering mobility services to customers

Requirements:

• Minimum A Level/Diploma holder
• Keen interest in Customer Service

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

Outsourcing Team

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Description:

Join our client as an Investment Banking Officer/Senior Officer focusing on ESG responsibilities. Manage credit tasks for local and regional sovereign and FI customers, handle FI relationships, and facilitate customer onboarding. Drive ESG initiatives, including sustainable financing framework updates, industry awareness, peer and customer engagement, and internal training. Additional tasks as assigned by department and team heads.

Requirements:

• Possess 3-5 years of experience in FI Relationship Management, including 1-2 years in ESG roles.
• Hold a degree in Banking & Finance, Commerce, or an equivalent field.
• Demonstrate fundamental knowledge in corporate/investment banking, trade finance, and treasury products.
• Exhibit strong motivation, collaborative teamwork, and effective communication skills.

If you meet these qualifications and are looking for an exciting opportunity to contribute to a dynamic team, we invite you to apply for this position.

Job description:

• Supporting the recruitment administrative duties such as creating and updating job postings on job boards, career page and other media, screening candidates and interview coordination.
• Provide administrative support such as data-entry, documentation, printing and filing
• Training and course arrangement

- High incentives per successful placement (subject to terms and conditions)

The Energy Research Institute @ NTU (ERI@N) is looking for highly motivated and experienced candidate to join us as Project Officer. The candidate will be part of Indonesia–NTU Singapore Institute of Research for Sustainability and Innovation (INSPIRASI), a joint research consortium between founding university partners, NTU, Universitas Gadjah Mada (UGM), Universitas Indonesia (UI), Institut Teknologi Bandung (ITB), and Institut Teknologi Sepuluh Nopember (ITS). Beyond its role as an education hub to facilitate knowledge creation and transfer between NTU and the four Indonesian universities, INSPIRASI is an innovation hub of cutting-edge technology, with a research focus on sustainability, particularly in renewable energy, circular economy and smart cities.

The candidate will join a multidisciplinary research team in the efforts to develop a sustainable novel bioplastics and biomedical products from biopolymer raw materials extracted from plant and animal waste streams currently being worked on in both NTU and Indonesian institutions.

Key Responsibilities:

• Conduct thorough literature review and generate periodic updates
• Synthesize, functionalize, and characterize sustainable novel bioplastic and biomedical products developed from biopolymer raw materials extracted from plant and animal waste streams
• Carry out to assays and analysis to optimize and control the products functional performance (e.g. assess nutrient delivery effectiveness, degradation profile, mechanical strength)
• Carry out biochemical and biological assays to assess bioavailability and cytotoxicity of the developed products
• Ensure compliance with health and safety in all aspects of the research work
• Develop and optimize protocols
• Manage logistical issues and laboratory inventory
• Coordinate collaborative work within multidisciplinary team and external collaborators
• Generate periodic progress report as required by funding agency

Job Requirements:

• BEng in Materials Science/Chemistry/Chemical Engineering or related fields
• Experience in biomaterial, nanomaterials synthesis, functionalization, and characterization (e.g. TEM, XRD, DLS, FTIR, TGA, ICP, etc.)
• Experience working with biopolymers
• Experience in mammalian cell culture
• Excellent interpersonal skills, and ability to work in a diverse, international, and inter-disciplinary research environment
• Ability to take initiative to improve processes and troubleshoot problems
• Good communication and writing skills
• Ability to work well with multiple competing priorities, manage projects and meet deadlines
• A good team player and able to work independently with minimum supervision.

We regret that only shortlisted candidates will be notified.

• Position :TempORARY Credit Control Officer
• Location : Orchard - Near Somerset MRT
• Working hours : Monday -Friday, 9.00am-6.00pm
• Salary (commensurate with experience): $13 per hour
• Duration : 4-6 MONTH CONTRACT
• Industry : Power Generation

Main Responsibilities:

• Handle incoming queries from general customers
• Liaise with customer on payment related matters
• Update payment to system
• Generates and check Financial reports
• Any ad-hoc duties assigned by executives

Requirements:

• Local diploma in Accounting/ Finance/ Business & above
• FULL TRAINING PROVIDED
• Proficient in Microsoft Excel, Word
• Knowledge of SAP would be advantageous

Email to [email protected]

Do visit www.facebook.com/search.personnel for more job listings.

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Joie Chang

Associate Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684.

JOB DESCRIPTION

We are looking for highly-motivated and skilled data engineer to work on a new initiative on developing advanced AI software platform for Cardiac CT diagnosis.

Successful candidate will work with a team of data scientists and data engineers to develop AI platform for hospitals and clinical trials. Successful candidate will have the opportunity to tap into a large pool of industrial data from different disciplines and to interact with the companies to understand their real data needs.

JOB REQUIREMENT

• Bachelor degree in the field of software engineering, computer science, computer engineering, mathematics and statistics, electrical engineering, or related field.
• Possess minimum 1 year of relevant work experience
• Ability to work independently to translate research ideas into programs with efficient coding
• Basic knowledge on data analytics, machine learning, data mining
• Proficient in Python, Java Script
• Prior industry experience with engineering, financial services, healthcare, or urban development is a plus
• Able to deliver under tight schedule
• Good team player with both research and engineering ethics
• Good interpersonal and communication skills

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

· Greet and meet people coming into The SKILT Centre and direct them to appropriate areas

· Efficient handling of call inquiries and providing general information of services in The SKILT centre

· Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages

· Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions

· Generate and calculate invoice, record, collect payment, and issuance of receipts on time

· Handle changes in billing, refunds, and credits.

· Handle closing, settlement, and payment collection

· Provide cross-coverage of other Service Relations Officer who may be on leave.

· Support operation functions as and when needed

· Monitor general hygiene and cleanliness of The SKILT Centre

· Any other ad-hoc duties assigned by the management

Requirement

· Min O levels

· 2 years’ working experience in administration, customer service and/or receptionist role

· Fresh school leavers are welcome , training provided

· Good interpersonal and communication skills

· Able to speak mandarin to mandarin speaking parents

· Positive working attitude and customer centric mindset

· Customer service mindset

· Meticulous and organised with attention to detail

· Ability to work independently and as a team.

· Enjoy working in fast-paced environment

· Proficient in MS Office

· Hard working and keen to learn

Location

Upper Thomson or Bukit Timah

Work Hours

Mon

8:30am-1:30pm

Tues - Sat

1:30-6pm

or

Mon - Sat

1:30-8:30pm

Benefits

· Medical & Health insurance

· Professional development

· AWS and Variable Bonus

Job Type

Full-Time

Salary

$2,500.00 - $4,000.00 per month

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

• Provide support to the Helpdesk Manager and Team Lead in delivering a highly efficient Helpdesk service
  Ensure that cases are addressed promptly and in accordance with the agreed-upon Service Level Agreement (SLA).
• Utilize established FAQ and SOP guidelines to perform basic troubleshooting.
• Serve as the official representative for the company when communicating incidents, requests, or inquiries regarding our products to agencies, businesses, citizens, and developers. (includes LifeSG, VICA, and SG Tech Stack, among others).
• Handle cases through multiple channels, including hotlines, emails, online forms, chatbots, portals, and case management systems.
• Maintain a strong customer-centric focus, striving to enhance the overall experience and satisfaction of our valued customers.
• Prepare accurate and insightful statistics and reports to provide regular updates.
  

Job Requirements:

• GCE ‘O’ level, Diploma/Degree in Computer Science/ Engineering, Information Technology, equivalent
• Minimum 2 years in IT or Technical Helpdesk industry
• IT literate and proficient in multiple IT platforms eg chatbot, tech stack, AWS clouds, etc;
• Good communication and interpersonal skills
• Familiar with Microsoft Office (Word, Excel, Powerpoint etc.)
• Able to perform 12hrs rotating shift work on request

Salary range : S$3,500.00 - S$4,300.00

Location : Alexandra, Pasir Panjang / (Nearest MRT station: Labrador)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be contacted.

Interested candidates, please forward your resume to [email protected]

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 I RCB No. 200007268E

EA Reg. No. R1107631 Teresa Chan Poh Pin

Customer Service Officer | Learning Centre | AMK

Working days & hours : 5 days - 4 weekday (1230PM - 930PM) + 1 weekend (830AM - 630PM)
Working location: Ang Mo Kio, Parkway Parade and Punggol Plaza (Willing to relocate to other branches due to work exigencies)
Salary: $2650 - $3500

Job Description:

• A company that running English language and Writing enrichment programs. The company comprises more than 100 passionate professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers who will lead meaningful lives. We are committed to delivering first-class and well-rounded English language enrichment to our students and customers.

Job Responsibilities:

• Explain our courses, education philosophy and pedagogy to potential customers.
• Promote TWC programmes to potential and existing customers.
• Build relationships with our customers.
• Handle phone and email queries effectively and promptly.
• Perform and manage sales transaction effectively and promptly.
• Arrange replacement lessons for students, and appointments for parents, Centre
  Management or teachers.
• Responsible for center's inventory and simple logistics.
• Other administrative and ad hoc duties, e.g. filing documents

Requirement:

• Have minimum GCE 'A' levels or Diploma qualifications.
• Possess at least 2 year of relevant work experience in customer service-related job
  roles, preferably in enrichment centers settings.
• Proficient in MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets).
• Open to be deployed at other centers due to work exigencies

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Our client is a well-established MNC, market leader in the Environmental industry. They are looking for an EHS Officer to assist their team for the next phase of their business. They are located in the West – easily accessible.

Responsibilities:

• Oversee the company’s Operation Safety initiatives, conducting regular safety walks and promptly addressing any identified hazards
• Advice/guide departments in the implementation of EHS Management Solutions to ensure compliance with the company’s EHS standards.
• Develop/Implement the company’s EHS system and Risk Assessment plans for both operational/non-operational areas
• Prepare/Circulate weekly EHS topics to enhance employee awareness of safety protocols
• Provide training and supervision to the company’s Emergency Response Team, focusing on first-aid, fire-fighting and other procedures
• Organize/Hold campaigns and training courses to continually reinforce EHS awareness among the company’s employees
• Conduct routine assessments of EHS practices,and recommend appropriate corrective and preventive actions (CAPA)
• Promptly alert the relevant Managers about any machinery/equipment that pose potential risks to the various employees' well-being
• Assess health hazards that may affect employee safety, and prioritize the necessary actions based on severity
• Provide support in the implementation of EHS policies/procedures across the company
• All other adhoc duties as assigned

Requirements:

• Min Diploma in relevant fields of Engineering, or Diploma in Workplace Safety and Health
• Min 2 years of relevant working experience
• Attended and possess WSH Coordinator Course (Level B) certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)