Are you passionate about fostering artistic expression and helping children discover their unique voices? We're on the lookout for a dedicated Operations Manager to lead our bustling Children's Art Centre at both Tanglin Mall and Great World outlets.

If you thrive in a vibrant environment, are committed to keeping things organized, and enjoy engaging with parents to drive our Sales forward, we want to hear from you!

Embrace the joy of managing a creative haven where kids can explore, experiment, and grow.

Weekend availability is essential.

Note: First Konnection is assisting with this recruitment process.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of our Tanglin Mall and Great World outlets, ensuring smooth and efficient functioning of all classes and activities.
• Staff Management: Recruit, train, and manage a team of instructors and administrative staff.
• Customer Service: Maintain high standards of customer service, addressing parents' inquiries and concerns promptly and professionally.
• Sales Management: Monitor and drive sales performance to achieve targets, implement strategies to boost enrollment and participation.
• Facility Management: Ensure the art studio facilities are well-maintained, safe, and conducive to learning. Coordinate with vendors and service providers as needed.
• Scheduling: Manage the scheduling of manpower and classes to ensure optimal coverage and efficiency.
• Budget Management: Manage the operational budget, track expenses, and optimize resource allocation to achieve financial goals.
• Marketing and Outreach: Support marketing efforts to promote the art school and attract new students. Organize events and activities to engage the community.
• Compliance: Ensure all operations comply with relevant regulations and guidelines.

Requirements:

• At least 1 year of experience in an operations management role, preferably within an educational or enrichment setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Passion for arts education and working with children.
• Proficiency in Microsoft Office and Google Docs.
• Ability to think independently and solve problems effectively.
• Open to feedback and committed to continuous improvement.

Working Hours:

• 5 days work week, including both Saturdays and Sundays.
• Weekdays: 09:00 to 18:00
• Weekends: 09:00 to 19:00
• 1-hour lunch break
• Days off: Management will advise

Salary Range:

• Base Salary as Advertised + Sales Incentive

Join us and be a part of a creative and inspiring community dedicated to nurturing the next generation of artists!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Responsibilities:

• Involving in both restaurant and salons operations is mandatory
• Manage day to day restaurant & salons operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Maintaining market awareness and developing new and innovative processes for more efficient restaurant operations
• Preparing of reports
• Analyze and forecast sales figures to maximize profits

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented
• Proven experience as Head of Operations or equivalent position in a fast moving company
• Posses strong knowledge of beauty and F&B industry 's legal rules and guidelines
• In depth knowledge of diverse business functions and principles (beauty lifestyle especially salon, logistics, supply chain, customer service, etc)
• Working knowledge of data analysis and performance / operation metrics

Overview:

We are seeking a highly motivated and detail-oriented AM Finance Manager with exceptional stakeholder management skills and prior experience in a similar role. The successful candidate will be responsible for coordinating financial activities with the Global Finance Shared Service Centre, ensuring efficient and effective financial operations, and building strong relationships with key stakeholders.

Key Responsibilities:

1. Financial Coordination and Reporting:

· Coordinate month-end and year-end financial closing processes with Finance Shared Service Centre (FSC).

· Ensure accurate and timely recording of financial transactions.

· Prepare and submit financial reports to HQ on monthly basis.

· Assist with the preparation of financial statements and other regulatory reports.

· Coordinate with external auditors and provide necessary documentation and support during audits.

2. Implementation and transition:

· Ensure close integration of process designs with finance and business units.

· Ensure processes, accountabilities and responsibilities are clearly defined.

· Review procedure documents and user guides.

· Manage transition and feedback from key stakeholders.

· Define and negotiate service level agreements (SLA) detailing scope and KPI.

· Collaborate with HQ on integration of internal control framework into process design

· Define new allocation of tasks within Finance team

3. Coordination:

· Point of contact for escalation of issues for FSC-related process, monitoring and driving effective resolution.

· Facilitate regular meetings with stakeholders to review service delivery, address issues and align on goals.

· Develop and maintain a comprehensive SLA review plan, ensuring timely monitoring against plan and transparent communication on issues.

· Facilitate the integration of new functions / processes into the FSC.

· Support FSC transformation initiatives, including system implementations and process redesigns.

4. Process Compliance and Improvement:

· Ensure processes and end results in compliance with company policies, financial regulations, and standards.

· Conduct regular process reviews and audits to ensure ongoing compliance.

· Update procedure documents and user guides in accordance to Group accounting guideline, policy and threshold.

· Stay updated with industry trends and best practices.

5. Additional Duties:

· Support the implementation of new financial systems or tools.

· Assist in special projects and initiatives as needed.

· Provide support for financial operations as required.

Qualifications:

· Bachelor's degree in Finance, Accounting or a related field.

· Minimum of 5-7 years of experience in a similar finance coordination role.

· Proven experience in managing relationships with stakeholders at various levels.

· Excellent communication and interpersonal skills.

· Proficiency in SAP and Microsoft Office Suite

· Ability to work independently and as part of a team.

· Strong organizational and time management skills.

· Knowledge of IFRS

For interested applicants:

Please send your resume to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

The Job:

• Lead AP operational teams to resolve operational issues in timely manner in accordance with procurement policies and standard operating procedures and ensure compliance with all relevant regulations, laws, and reporting requirements
• Ensure all vendor invoices and payment requests are processed accurately as per payment run schedule and due date.
• Review of vendors statement of account (SOA) reconciliation and monthly AP aging report to resolve disputes in an organised manner.
• Ensure all staff claims are processed and paid timely.
• Provide support and execute improvement plans.
• Provide support to month end closing process

The Requirements:

• Min Diploma/ Degree with Min 5-8 Years of relevant working experience in AP function with 3 years of audit experience
• Preferably with mentoring or team lead experience

Interested applicants can send their detailed resumes to [email protected].

CEI: R1104482

JANE LUI JIE'EN

Company Registration No. 199601303W

EA Licence No. 99C4599

The Job:

• Support on managing the company operations with key internal meetings coordination and simple minutes-taking and with service contract and service fee management.
• Support to plan and propose mid-term and budget plan and investment plan
• Control forecast/ actual for MD office and BP.
• Support on managing representative offices’ operations

The Requirements:

• Min Diploma/ Degree Holder with 3-5 years of relevant Business Planning, Administrative Support and coordination work
• JLPT N1/ N2
• Proficient in MS Office

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Company Registration No. 199601303W

EA Licence No. 99C4599

The Job:

• Strategise and implement holistic regional marketing plans encompassing paid, owned, earned and social channels for the purposes of promoting Group Business Banking and Group Commercial Banking, within the Group Wholesale Banking and Markets business group
• Evaluate creative and media agencies and guide them in developing effective marketing channels and collaterals, while maintaining budget efficiency and an optimal channel mix
• Monitor and track campaign performance and results that aid effective decision-making for future campaigns and for best practice sharing
• Monitor, track and optimise allocated marketing budgets against planned initiatives, to achieve agreed annual business targets

The Requirements:

• Degree in Marketing/ Business with at least 4 to 8 years of relevant marketing campaign experience

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Duties

• Propose and implement manpower planning and resourcing strategies to hire quality candidates to meet the manpower needs and ensure efficient end-to-end process with on-boarding new hires on a cost-effective manner.
• Manage and execute the end-to-end recruitment process.
• Responsible for annual manpower projections, budget preparation and submission and utilisation.
• Manage the manpower reporting analysis.
• Deliver human resource operations to meet the service standards.
• Provide performance management guidance to the Leads and the line managers that contribute towards a professionally conducted annual Total Performance Management Exercise.
• Provide forward-looking solutions to address issues faced by Leads and line managers.
• Any other duties which may be assigned from time to time.

Requirements

• At least 8 years of relevant HR working experience. HR Experience in healthcare sector, while not a pre-requisite, will be an added advantage.
• Excellent interpersonal and communications skills.
• Team player, independent, resourceful and adaptable in a dynamic work environment.

Interested and qualified candidates, please send in your resume to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Job Summary

As a Senior Human Resource Manager in the Healthcare/Social Service sector, you will play a pivotal role in aligning human capital strategies with organizational goals. Your responsibilities will span from recruitment and talent management to employee relations and compliance within the unique context of healthcare or social service environments. You will be instrumental in fostering a positive workplace culture, ensuring regulatory compliance, and driving initiatives to attract, retain, and develop top talent.

Key Responsibilities:

1. Talent Acquisition:Develop and implement recruitment strategies to attract qualified professionals, including physicians, nurses, social workers, therapists, and administrative staff.
   Collaborate with department heads to forecast staffing needs and plan recruitment initiatives accordingly.
   Oversee the recruitment process, from job posting to candidate selection, ensuring a smooth and efficient experience for both candidates and hiring managers.
   Utilize innovative sourcing methods, such as social media recruitment, networking events, and partnerships with educational institutions.
   
2. Employee Relations and Engagement:Serve as a trusted advisor and mediator in employee relations matters, fostering a positive and inclusive work environment.
   Implement strategies to boost employee morale, satisfaction, and retention.
   Lead initiatives to recognize and reward employee contributions and achievements.
   Address employee concerns and conflicts promptly and impartially, promoting open communication and resolution.
   
3. Performance Management and Development:Develop and implement performance management systems to evaluate employee performance and facilitate professional growth.
   Provide guidance and support to managers in conducting performance evaluations, setting goals, and creating development plans.
   Identify training and development needs across the organization and coordinate relevant programs and initiatives.
   Foster a culture of continuous learning and skill enhancement to support employee career advancement.
   
4. Compliance and Regulatory Affairs:Stay abreast of relevant laws, regulations, and industry standards pertaining to healthcare or social service employment practices.
   Ensure compliance with federal, state, and local employment laws, including those related to equal employment opportunity, wage and hour, and workplace safety.
   Develop and implement policies and procedures to maintain compliance and mitigate legal risks.
   Conduct regular audits and assessments to monitor compliance and address any identified issues proactively.
   
5. Strategic Planning and Leadership:Collaborate with senior leadership to develop and execute human resource strategies aligned with organizational goals and objectives.
   Provide insights and recommendations on workforce planning, organizational structure, and talent management strategies.
   Participate in strategic planning sessions and contribute to the development of long-term business plans.
   Lead and mentor a team of HR professionals, fostering their growth and development.
   

Qualifications:

• Bachelor's degree in Human Resources Management, Business Administration, or related field; Master's degree preferred.
• Relevant experiences in Healthcare / Social Service Preferred

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Are you passionate about fostering artistic expression and helping children discover their unique voices? We're on the lookout for a dedicated Operations Manager to lead our bustling Children's Art Centre at both Tanglin Mall and Great World outlets.

If you thrive in a vibrant environment, are committed to keeping things organized, and enjoy engaging with parents to drive our Sales forward, we want to hear from you!

Embrace the joy of managing a creative haven where kids can explore, experiment, and grow.

Weekend availability is essential.

Note: First Konnection is assisting with this recruitment process.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of our Tanglin Mall and Great World outlets, ensuring smooth and efficient functioning of all classes and activities.
• Staff Management: Recruit, train, and manage a team of instructors and administrative staff.
• Customer Service: Maintain high standards of customer service, addressing parents' inquiries and concerns promptly and professionally.
• Sales Management: Monitor and drive sales performance to achieve targets, implement strategies to boost enrollment and participation.
• Facility Management: Ensure the art studio facilities are well-maintained, safe, and conducive to learning. Coordinate with vendors and service providers as needed.
• Scheduling: Manage the scheduling of manpower and classes to ensure optimal coverage and efficiency.
• Budget Management: Manage the operational budget, track expenses, and optimize resource allocation to achieve financial goals.
• Marketing and Outreach: Support marketing efforts to promote the art school and attract new students. Organize events and activities to engage the community.
• Compliance: Ensure all operations comply with relevant regulations and guidelines.

Requirements:

• At least 1 year of experience in an operations management role, preferably within an educational or enrichment setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Passion for arts education and working with children.
• Proficiency in Microsoft Office and Google Docs.
• Ability to think independently and solve problems effectively.
• Open to feedback and committed to continuous improvement.

Working Hours:

• 5 days work week, including both Saturdays and Sundays.
• Weekdays: 09:00 to 18:00
• Weekends: 09:00 to 19:00
• 1-hour lunch break
• Days off: Management will advise

Salary Range:

• Base Salary as Advertised + Sales Incentive

Join us and be a part of a creative and inspiring community dedicated to nurturing the next generation of artists!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Shangri-La Rasa Sentosa, Singapore

We are looking for a Sales Manager, Events (Wedding Specialist) to join our team!

As a Sales Manager, Events (Wedding Specialist), we rely on you to:

· Be responsible for weddings sales and business development in selling banquet services, function

facilities and associated

· Deliver top level of service quality in daily sales activities, communications and events planning and

coordination

· Provides professional wedding advice, menus recommendation, up/cross selling other hotel services

· Develops value-added, saleable and creative wedding services and products

· Maintains professional, timely and responsive communication with customers

· Works closely with F&B department to deliver personable services throughout the entire wedding

process to deliver total customer experience ultimately in creating customer loyalty

We are looking for someone who:

· Has a passion for event management

· Thinks outside the box

· Must be organized

· Must have relevant event management or hospitality experience

· Must be a friendly, helpful and trustworthy leader

· Enjoys interacting with people

· Is detail-oriented, creative and has the ability to drive change

· Always kept up to date with latest industry trends and market practices

· Has strong interpersonal skills

We Offer

· 5-day work week

· Learning and Development opportunities for career development

· Medical and insurance coverage

· Special employee discount within Shangri-La Group

· Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

The Job:

• Provide strategic direction and leadership to both retail and corporate sales teams, ensuring alignment with organizational goals and objectives.
• Develop retail and corporate sales strategies to drive revenue growth and market share.
• Recruit, train, mentor, and motivate sales teams to achieve targets and deliver exceptional customer service.
• Foster a collaborative and high-performance culture within the teams.
• Regularly monitor and analyze sales data to identify areas for improvement and take corrective actions as necessary.
• Build and maintain strong relationships with retail and corporate clients.
• Continuously review and enhance sales processes and procedures to streamline operations, improve efficiency, and enhance customer experience

The Requirements:

• Bachelor’s degree in business administration, Marketing, or a related field.
• Proven experience (5 years) in sales leadership roles within the automotive industry, with a track record of achieving sales targets and driving revenue growth

Interested applicants can send their detailed resumes to [email protected] or call Jane @ 6735 1955.

CEI: R1104482

Company Registration No. 199601303W

EA Licence No. 99C4599

Are you passionate about fostering artistic expression and helping children discover their unique voices? We're on the lookout for a dedicated Operations Manager to lead our bustling Children's Art Centre at both Tanglin Mall and Great World outlets.

If you thrive in a vibrant environment, are committed to keeping things organized, and enjoy engaging with parents to drive our Sales forward, we want to hear from you!

Embrace the joy of managing a creative haven where kids can explore, experiment, and grow.

Weekend availability is essential.

Note: First Konnection is assisting with this recruitment process.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of our Tanglin Mall and Great World outlets, ensuring smooth and efficient functioning of all classes and activities.
• Staff Management: Recruit, train, and manage a team of instructors and administrative staff.
• Customer Service: Maintain high standards of customer service, addressing parents' inquiries and concerns promptly and professionally.
• Sales Management: Monitor and drive sales performance to achieve targets, implement strategies to boost enrollment and participation.
• Facility Management: Ensure the art studio facilities are well-maintained, safe, and conducive to learning. Coordinate with vendors and service providers as needed.
• Scheduling: Manage the scheduling of manpower and classes to ensure optimal coverage and efficiency.
• Budget Management: Manage the operational budget, track expenses, and optimize resource allocation to achieve financial goals.
• Marketing and Outreach: Support marketing efforts to promote the art school and attract new students. Organize events and activities to engage the community.
• Compliance: Ensure all operations comply with relevant regulations and guidelines.

Requirements:

• At least 1 year of experience in an operations management role, preferably within an educational or enrichment setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Passion for arts education and working with children.
• Proficiency in Microsoft Office and Google Docs.
• Ability to think independently and solve problems effectively.
• Open to feedback and committed to continuous improvement.

Working Hours:

• 5 days work week, including both Saturdays and Sundays.
• Weekdays: 09:00 to 18:00
• Weekends: 09:00 to 19:00
• 1-hour lunch break
• Days off: Management will advise

Salary Range:

• Base Salary as Advertised + Sales Incentive

Join us and be a part of a creative and inspiring community dedicated to nurturing the next generation of artists!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Attachment Description

Our company are looking for a F&B operations manager is a professional who is responsible for managing and overseeing all food and beverage operations in a hospitality establishment. They are in charge of ensuring high-quality service, effective cost management, and guest satisfaction. He will also manage the day-to-day operations, developing menus, purchasing supplies, training and supervising staff, maintaining health and safety standards, and implementing strategies to maximize sales and profitability. They also monitor customer feedback, resolve issues, and strive to continuously improve the overall dining experience for guests.

Specific Responsibilities

Intern will be responsible for:

1. Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

2. Preserve excellent levels of internal and external customer service

3. Design exceptional menus, purchase goods and continuously make necessary improvements

4. Identify customers needs and respond proactively to all of their concerns

5. Lead F&B team by attracting, recruiting, training and appraising talented personnel

6. Establish targets, KPI’s, schedules, policies and procedures

7. Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

8. Comply with all health and safety regulations Report on management regarding sales results and productivity

Technical Skills and Competencies

1. Use POS systems for order taking, billing, and inventory management and learn software use for staff scheduling.

2. Create and update menus that meet customer preferences and trends and in-depth knowledge of health and safety regulations.

3. Hiring, onboarding, and training staff to ensure a skilled and motivated workforce and learn to address and resolve workplace conflicts effectively.

4. Handle customer complaints, ensuring satisfaction, and fostering a positive dining experience and developing and implementing service protocols to ensure consistent, high-quality customer service.

5. Negotiating with suppliers to secure the best prices for ingredients, equipment, and services helps control costs and improve profit margins and ensuring favorable payment and delivery terms can improve cash flow and operational efficiency.

6. Set up events such as private parties, corporate functions, and special promotions.

Duration

6 months

Attachment Description

We are a newly opened Vietnam restaurant, we are looking for a Marketing Manager who is responsible for building the restaurant's brand, attracting and engaging customers, and driving sales through strategic marketing initiatives. This role requires a blend of creativity, strategic planning, and hands-on execution, along with strong communication and analytical skills. The ideal candidate will have a passion for food and beverage marketing, a deep understanding of digital marketing, and the ability to create compelling content and campaigns that resonate with the target audience and he will reports to the director directly work related.

Specific Responsibilities

Intern will be responsible for:

1. Setting business development and strategy for the restaurant

2. Extensive analysis covering all sales aspects of sales and preparing the marketing plan in line with the brand vision and objectives

3 Setting up overall business strategy-product development, communication strategy, budget, calendar, events calendar, digital media, social media and promotional activities with local media and media agencies

4. Manage and update of restaurant’s content on the website

5. Manage an events schedule to maximize yield and ensure the complete administration and execution of all planned events

6. Attend events, as required, in order to build relationships with a network of potential customers and develop possible business opportunities.

7. Analyze local market trends and competitor activity to identify business leads 8. Receive and convert incoming enquiries to achieve targets and maximize revenue

Technical Skills and Competencies

1. Conduct market research to understand the target demographics, customer preferences, and competitive landscape and use insights to develop a comprehensive marketing plan.

2. Manage the restaurant’s website and facebook, ensuring it is user-friendly and up-to-date with current promotions and menus and uploading engaging content, including blog posts, social media updates, and promotional materials.

3. Monitor and respond to customer feedback and online reviews to maintain a positive reputation and develop special promotions to encourage repeat business.

4. Plan and execute promotional events, such as food tastings, and community engagement activities and collaborate with local businesses and organizations for joint marketing efforts.

5. Prioritize tasks, manage multiple projects simultaneously, and meet deadlines and managing marketing budgets to ensure cost-effective use of resources and maximizing return on investment.

Duration

6 months

Job Responsibilities:

• Assist in the formulation of ICT security strategy and work plan, in alignment with strategic plans.
• Assist in providing security governance, enforcing cyber security risk assessment and risk acceptance from stakeholders.
• Establish and implement Company-wide information security policies, strategies, plans and architecture
• Develop and manage a security governance program
• Protect & secure Company’s information and assets
• Perform day-to-day security operations
• Review safety measures and processes
• Enhance and configure corporate systems to continually improve their security
• Recommend changes to security policies and standards in response to changing conditions
• Any other adhoc duties as assigned.

Job Requirement:

• Preferably ‘Certified Information Systems Security Professional’ (CISSP), ‘Certified Information Systems Auditor’ (CISA) or ‘Certified Information Security Manager’ (CISM).
• 5 years of experience related to information security and working knowledge of ICT operations, security policies and procedures.
• Good interpersonal and communication skills to provide support to end users.
• Possess a strong sense of responsibility, initiative and resourcefulness as well as a keen interest in problem-solving.
• Experience in cybersecurity in government and non-profit organisations is preferred.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

About Us:
My client is a leading retailer from Dubai committed to providing an exceptional shopping experience to our customers. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in budget planning, employee recruitment, or retail management.

• Basic Salary up to $6,xxx and Comprehensive benefits package
• Working Location: West
• Opportunities for professional growth and career advancement.
• A dynamic and supportive work environment.

Key Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Creating and planning work schedules
• Report on buying trends, customer needs, profits etc
• Supervise and train store staff to ensure customer service standards are met
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)

Qualifications:

• At least 5 years’ experience as a retail Store Manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills and problem-solving skill
• Good communication and interpersonal skills

Our client is a well-established international bank that offers a diverse range of banking services to its clients. The bank is committed to providing excellent customer service and maintaining high standards of professionalism and integrity.

about the job

• Develop and maintain strong relationships with corporate clients involving credit facilities, trade finance, cash management, and other corporate banking services understanding their needs and objectives.
• Identify opportunities to cross-sell and upsell banking products to existing clients, maximising revenue generation.
• Analyse client financials, assess risk, and propose appropriate banking products and services to meet their needs.
• Preparing credit proposals, coordinating with other departments for approvals and undertaking credit monitoring & asset reviews of the portfolio.
• Executing transactions in a timely and efficient manner in line with customer expectations.

skills and experience required

• Bachelor's degree or higher, preferably in Business or a related discipline.
• At least 5 to 8 years of experience in corporate banking.
• Strong business acumen and market awareness, with the ability to identify and capitalize on business opportunities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Your day to day

• Prepare departmental manning and budget for submission to corporate office and owners for approval

• Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.

• Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability

• Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy.

• Analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecast of expected arrivals and departures

• Promote enrolment and administer loyalty programmes for hotel guests, including IHG Rewards, InterContinental Ambassador, Kimpton Inner Circle

• Maximise room occupancy at best rates and upsell the hotel’s facilities to drive hotel revenue and profitability

• Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.

• Provide leadership, direction and support to the front office team on a daily basis; conduct daily shift briefing with Front Office team to update on hotel status and operational requirements.

• Manage the day-to-day activities of the front office team. Schedule employees to ensure sufficient coverage at all areas.

• Trains, manages and motivates the Front Office team in order to provide high standard of service for customers and meet departmental and hotel targets

• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.

• Promote teamwork and quality service through daily communication and coordination with other departments, including but not limited to Sales and Marketing, Catering, Outlets, Housekeeping, Finance, Maintenance and Guest Services.

• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counselling and evaluations and delivering recognition and reward.

• Administer the performance management cycle in the front office department throughout the year with quarterly check-in sessions, regular catch ups.

• Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met

• Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are close.

• Interact with outside contacts - Guests – to ensure their total satisfaction, Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. Regulatory agencies – regarding safety and compliance matter, Other contacts as needed (Professional organizations, community groups, local media).

• Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.

• Review guest arrival reports, special requests from guests, and respond appropriately or forward requests to appropriate team members for decisions and actions

• Review VIP reservations and ensure proper handling of VIPs and groups, administer amenity orders, and resumes for incoming guests. Update system by inputting inventory and non-inventory groups

• Handle guest complaints and daily incidents. Conduct research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems

• Engage in the welcome and recognition of VIP guests. Manage the relationship with VIP guests to ensure their satisfaction and continued patronage for the hotel and IHG.

• Log security incidents and accidents in accordance with hotel requirements. Follow up on any incidents in duty log to ensure they have been resolved.

• Monitor all Guest Heartbeat surveys and any social media reviews, ensuring that guests are responded to when required and any outstanding issues resolved.

• Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends, put in place corrective preventive action to prevent negative issues from recurring.

• Handle guest relocations as required

• May serve as Manager on Duty as required.

• Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.

• Ensure the cleanliness and tidy of the Front Office department and ensure all equipment is in good working order.

• Maintaining the cleanliness, neat and being well-groom appearance at all times when on duty.

• Be part of the Company Emergency Response Team and serves as Site Incident Commander in emergency situations.

• Respond to emergency situations in accordance with the hotel Emergency Response Plan.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Perform other duties as assigned including assisting staff with their job functions during peak periods.

What we need from you

• Diploma/Degree in Hospitality Management or other relevant qualification.

• Minimum 5 years’ related experience in front office in a full service hotel, with an least 2 years experience as an assistant front office manager.

• Oral and written fluency in English. Fluency in another language is an advantage.

• Commitment to work rotating shifts, weekends and public holidays.

• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

Our client, a leading bank in Asia, is looking to hire Relationship Managers to join their retail banking division.

about the job

As a Relationship Manager, you will responsible for:

• Promoting and offering a diverse range of banking products to both existing and prospective clients.
• Providing expert financial analysis and delivering tailored wealth management solutions, including bancassurance, home loans and investment products.
• Actively engaging in branch activities, contributing to the overall success of the bank

Joining our client means gaining access to extensive training and development programs. Regardless of your previous experience, you will receive comprehensive support to excel in your role. This exceptional opportunity allows you to launch your career in the banking industry and pave the way for future growth and success.

skills and experience required

• Minimum local diploma in any discipline
• Minimum 1 year of financial advisory experience is advantageous.
• Excellent communication and interpersonal skills are crucial for building strong client relationships.

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Our client is a leading provider of comprehensive insurance solutions dedicated to delivering personalized and reliable services to their clients.

about the job

• Initiate efforts to expand the agency network and cultivate a strong unified community.
• Manage strategic business projects to achieve sustainable growth and maintain market relevance.
• Direct talent acquisition to recruit professionals for the team.
• Supervise branding and marketing activities to enhance our market presence and reputation.
• Develop and implement training programs to equip team members with essential skills for success.

skills and experience required

• Minimum 2 years of experience in financial services is advantageous.
• Strong interpersonal and communication skills.
• Strong business acumen and strategic thinking to drive sustainable growth.

We regret to inform you that only shortlisted applicants will be notified.

To apply online, please use the 'apply' function. Alternatively, you may contact Reenie at 6697 7943 or [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Develop and implement compensation and benefits strategies that are competitive, cost effective, and aligned with the organisation's goals and objectives.
• Lead annual salary review processes, merit increase programs, and bonus payout cycles, ensuring fairness, consistency, and compliance with regulatory requirements.
• Develop and implement a KPI performance management framework, policies, and processes.
• Develop and implement online appraisal system.
• Design and execute benefits programmes by identifying employees' needs and interests.
• Stay informed about legislative changes, market trends, and best practices in compensation and benefits management, and make recommendations for continuous improvement
• Provide guidance and support to HR, managers, and employees on compensation and benefits-related matters, including policy interpretation, problem resolution, and inquiries.
• Develop and deliver training programs and communications to educate employees about their compensation and benefits packages and promote understanding and appreciation of the value they receive
• Support the annual budgeting process by providing input and analysis related to compensation and benefit expenses and forecasts.

Job requirements:

• At least 5 years of experience in C&B.
• Diploma / Bachelor’s degree in Human Resources or any Business Administration related field.
• Proficiency in data analysis, financial modelling and HRIS systems
• Experience with compensation survey data and market pricing tools.

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

Our client is a reputable international bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies.
• Minimum 1 year of ARM experience in Corporate Banking / Financial Institutions.
• Interest in writing credit papers.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

• Lead the C&B team to develop C&B and performance management strategies, and translate them into policies, practices, and processes.
• Oversee the annual review exercise for performance management, salary increment and bonuses
• Participate in annual salary benchmarking exercises and reviews.
• Manage the payroll and benefits administration and vendors.
• Build collaborative partnership with external and internal stakeholders and provide C&B recommendations and solutions to HR teams and business departments.
• Conduct internal audits and reviews to ensure compliance to relevant regulations and policies

Requirements:

• Min Degree in HR or relevant field of studies
• Prior experience in healthcare or social service sector

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Scope:

• Responsible for complete TSP process

• Accountable for monthly / annually department spent within budget

• Establish close collaboration with marketing in developing and grow market share

• Synergize with aftersales and service workshop team to increase service penetration rate

• Accountable and monitor sales and warranty commitments / provisions

• Ensure all sales executives adopt Salesforce way of working

• Encourage sales team to adopt commercial crew of working

• Responsible to monitor all sales team to make use Salesforce diligently

• Execute daily sales activities including generating new leads and sales

• Plan & execute tactical sales plan

• Generate new contacts & businesses

• Explore new ideas & business opportunities

• Manage and maintain existing key accounts

• Provide product and engineering solutions

• Responsible for department account receivable & other department matters

• Analyze the market (potential and existing customers, competition activities)

• Manage salespersons’ activities (annual sales program, planning of promotional campaigns, review of reports, purchase orders, conversion rate, hit rate)

• Verify and approve customer orders (technical and financial validation)

• Organise team work for continuous development (quality, deadlines, prices, costs, health & safety), set targets, train, inform, communicate performance results, resolve difficulties through weekly meetings)

• Optimise department organisation (sectors, market surveys)

• Manage the team: recruitment, competence development, coaching, annual performance assessment meetings, proposals for promotion

• Prepare and agree with senior management annual activity budget

• Analyze monthly results and key performance indicators (volumes, market share) and prepare relevant action plans

• Analyze team performance, both individual and joint, utilizing key performance indicators, (market knowledge, successes, failures…)

• Communicate results and action plans to team and senior management on a regular basis.

• The above list of job duties is not exclusive or exhaustive and may be change reasonably based on situation.

• Job descriptions shall be regularly reviewed to ensure they are an accurate representation of the job.

Requirements:

Diploma/Degree in Automotive Engineering/Mechanical Engineering or Diploma/Degree in Sales and Marketing

• Formal training in leadership, communication and people skills

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted