THE GLOBAL CLIENT GROWTH PRACTICE:

This role will sit within their respective regional leadership office (Americas, EMEA, APAC), but will collaborate very closely with the Global Client Growth Practice – a team that sits at the core of the largest most exciting, highest growth potential clients in the Publicis Groupe. Its specific purpose is to generate profitable growth for the Groupe, partnering with some of the world’s leading brands and companies to help them transform to accelerate their growth. We deliver this through driving and delivering the Power of One, uniquely bringing together our capabilities in the service of their business, brands and people.

With Global Clients hubbed and run from all corners of our business we connect all parts of our organisation in service to their growth. In this way we are a truly connected and globally minded team. We are also nimble, efficient, and consultative by our very definition.

2024 will be a momentum building year for the team, as we launch of our new client health program in partnership with key stakeholders in each region (Americas, EMEA, APAC). This program will be deployed across our top global clients network-wide!

OPPORTUNITY

The Program Director, Client Health, will play a critical role in the successful implementation and ongoing management of our new client health program in their assigned region (Americas, EMEA, APAC). This program will offer a renewed focus on the health of our client relationships and provide insights and analytics that are actionable, centered around our own client benchmarks and performance for greater impact.

The role sits within our regional leadership team office, but will collaborate closely with the GCGP Program Director, Client Health (who will lead the overall program globally), as well as the new solution provider to ensure all regional stakeholders are trained and provide the proper inputs in advance of each client health survey deployment (ex: client contacts). This role requires strong leadership, project management skills, and the ability to foster effective communication and collaboration across various Publicis Groupe agencies in your assigned region.

KEY RESPONSIBILITIES

• Implementation Support: Collaborate with the Program Director and other stakeholders to support the implementation of the new client health program with our solution provider, ensuring smooth execution and adherence to established timelines.
• Regional Governance: Assume responsibility for the ongoing governance of the client health program post-launch, ensuring compliance with established protocols and standards within your assigned region.
• Change Management: Assist in change management efforts during the program's launch and provide ongoing support to facilitate smooth transitions and adoption by internal teams.
• Standardization of Client Contacts: Ensure consistency and standardization of client contacts (type, level, etc.) across the region, ensuring adherence to the established client inclusion decision tree by all client teams.
• Risk Escalation: Act as the point of contact for risk escalation to the Program Director, promptly addressing any issues or concerns that may arise during program implementation or management.
• Communication and Stakeholder Engagement: Cascade communications to regional stakeholders, including leadership and client health users, regarding program updates, key meetings, and training sessions. Facilitate key regional meetings, such as onboarding sessions and demos.
• Training and Support: Act as the primary regional support on the platform, addressing questions and concerns from internal teams regarding the program and platform functionality. Escalating to the Program Director and Solution Provider as needed.
• CRM Database Management: Take ownership of CRM database collection, validation, and accuracy of client contacts within the assigned region. Support future migration of client contacts to Salesforce as needed.
• Partnership Development: Foster a close partnership with the GCGP Client Intelligence Team responsible for mining and delivering insights for Key Group Clients
• Custom Support: Serve as the primary connection for the region to the Solution Provider for any custom support required, ensuring timely resolution of issues and effective communication between internal stakeholders and the solution provider.

CRITICAL SKILLS

• Proven experience in program management.
• Strong understanding of change management principles and experience in driving organizational change initiatives. 
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Proficiency with CRM databases and experience with Salesforce preferred.
• Strong analytical skills and the ability to translate data into actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

Responsibilities

• To provide professional treatment and consultations.
• To build and maintain good relationship with customers.
• To provide Excellent and Follow Up Services towards customers satisfaction.
• Able to propose and design treatment plan for each unique customer

Requirements

• Full-timer position
• Positive working attitude, pleasant and cheerful personality
• Friendly and caring towards customers
• Good communication and interpersonal skills and service orientated
• Able to work on weekends and public holidays

Facial Beauty Manager

• 1 years relevant experience.
• Pleasant and outgoing personality

Conduct professional facial treatment

• Ensure client satisfaction throughout their therapy experience
• Maintain the cleanliness and the neatness of the treatment rooms
• Record clients’ particulars and update their information accordingly
• Manage client appointments and checking of treatment products inventories

Work location in the west region convenient transport and public bus.

Wages $4000 to $6000 per month with incentive.

Facial Beauty Therapist

• 1 years relevant experience.
• Pleasant and outgoing personality

Conduct professional facial treatment

• Ensure client satisfaction throughout their therapy experience
• Maintain the cleanliness and the neatness of the treatment rooms
• Record clients’ particulars and update their information accordingly
• Manage client appointments and checking of treatment products inventories

Work location in the west region convenient transport and public bus.

Wages $3000 to $5000 per month with incentive.

Assist the Salon Manager on the day to day running of the salon, including training, sales, consulting, ordering of stock, calculating of days taking and other assigned roles. Minimum of 3 years working experience with supervisory experience preferred. Basic knowledge of English is necessary and a second language is advantageous.

Assist the Salon Owner on the day to day running of the salon, including training, sales, consulting, ordering of stock, calculating of days taking and other assigned roles. Minimum of 3 years working experience with supervisory experience preferred. Basic knowledge of English is necessary and a second language is advantageous.

• Must have five years of experience in facial service
• Responsibility to sales and service performances
• Can work under fast-paced and passions to serve customers under any conditions
• Willing to work during weekend and public holidays
• Weekday off, must follow the working schedule
• Willing to work under supervised of shop manager
• Should have good customer service skills to put clients at ease
• Sensitivity and understanding towards your clients' needs
• The ability to work well with your hands for giving treatments
• Excellent verbal communication skills to explain treatments
• To be thorough and pay attention to detail
• Have experience with beauty therapies and good knowledge of skin and body care products
• Please contact us at 96520291(wechat/whatapp)

PURPOSE OF THE JOB

L Beauty is a Joint Venture between LVMH (French group) and Luxasia (Singaporean group) in charge of the distribution of 5 brands of LVMH Perfumes and Cosmetics products in South-East Asia Local Markets (Indonesia, Malaysia, Thailand, Philippines, Singapore & Vietnam).

Within MAKE UP FOR EVER Brand, the Brand analyst is supporting the Regional Controller and Sales & Marketing team to provide accurate information to drive the business; she/he will be involved in various business controlling aspects of the brand and interacting often with the countries.

KEY RESPONSIBILITIES

• Maintain databases on Retail and Net Sales, and provide analysis
  1. By country
  2. By channel/customer
  3. By door

• Business reporting and controlling
  1. Deliver accurate and timely weekly and monthly Sell-in and Sell-out reports for the SEAO region.
  2. Timely tracking of retail and sales performance against targets, identifying gaps, and collaborating with teams to develop and implement action plans to meet targets.
  3. Coordinate and manage monthly net sales estimates, analyzing variances against the budget and reporting to headquarters.
  4. Deliver insightful monthly flash reports on business sales performance,
  5. Own standard reporting processes, ensuring they are accurate and delivered on time while continuously seeking improvements.
  6. Prepare monthly management reports with detailed commentaries on variances between actuals, forecasts, and budgets.
  7. Support regional and headquarters teams with ad hoc local reports.
  8. Deep dive on data analysis on sales trend, activation trend as required.

• Budget/Revised Budget/Landing/Strategy plan
  1. Assist the Business Controller in the forecast process for budgets, revised budgets, and projections, enhancing & refreshing templates.
  2. Perform detailed analysis on appropriate focuses on for the business (trend per door, sales seasonality, stock-holding, CAPEX…)
  3. Support the system upload.
  4. Consolidate part of the forecasting information when required.
  5. Joint responsibility with SEA Business Controller to maintain cost control for TH & SG, and to provide relevant reports and rationale.

• Ad hoc
  1. Participate in the implementation of finance / IT projects for the controlling function.
  2. Develop and track new business key performance indicators (KPIs).
  3. Continuously improve operational processes by identifying areas for automation and standardization, enhancing cross-reporting capabilities.
  4. Collaborate closely with brand managers, local controllers, and accounting teams to gather and analyze business requirements for various finance and regulatory initiatives.

• Be involved in monitoring Retail processes
  1. Be responsible for full stock take in Singapore boutique (prepare prior financial reconciliation, participate in the counting, ensure guidelines are followed, check system adjustments…)
  2. Ensure Retail Standard Operating Procedures are implemented and followed.
  3. Support Retail team on system flows understanding and business/financial impacts (interface…) 

SALES TARGET ACHIEVEMENT

• Achieve personal sales targets, sales per transaction, and units per transaction as set by the Brand/Retail Manager.
• Maximize sales through effective link and cross-selling techniques, enhancing customer purchases.

CUSTOMER RELATIONS & CLIENTELING 

• Cultivate strong customer relations with a warm and sincere "Welcome to Guerlain," establishing a positive rapport with clients.
• Apply Clienteling strategies to build long-term relationships, understanding and catering to individual client preferences and needs.
• Provide accurate and personalized skin consultations for each client, demonstrating in-depth product knowledge and expertise.
• Act as an ambassador for service excellence, ensuring every customer interaction reflects the highest standards of Guerlain's customer service.

PRODUCT KNOWLEDGE AND CUSTOMIZED SERVICE

• Demonstrate products using the Dare to Be techniques, aligning recommendations with the client's specific requirements.
• Propose and deliver tailor-made services and consultations based on Dare to Be guidelines, ensuring a unique and customized experience for every client.

VISUAL MERCHANDISING AND STORE OPTIMIZATION

• Ensure the store's visual merchandising (VM) is at its optimal level, maintaining an attractive and enticing display for customers.
• Collaborate with the team to organize products and displays, ensuring a visually appealing and organized store environment that enhances the customer shopping experience.

Job brief

We are looking for a high-performing Sales Manager to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans and justifying those to plans to the upper management.

Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Requirements and skills

• BS/MS degree in business administration or a related field
• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills

We have been in the beauty business since 2014 in Tanglin Mall, where we render beauty services to our esteemed clientele.

The candidate will have to be experienced in skills and professional communication.

· Providing beauty services and advisory to customers.

• Ensuring our services are performed to the highest sanitation and quality standard.
• Providing professional customer service to clients.
• Advisory of services and products
• Upkeep overall operational maintenance.
• Team player.

Opportunities & Exposure 

1. FP&A 

• Assist controlling team for month-end closing tasks (e.g. review of accruals, monthly reporting for the HQ, Region or for local management) 

• Analyse the main variances vs. last year and budget 

• Evaluate profitability of the Brands analysing monthly P&L 

• Prepare monthly meeting for Brands Management 

1. Budget Preparation 

• Prepare budget review meeting and budget review 

1. Others 

• Review of controlling procedures and update, if needed 

• Streamline reporting processes and help to organize access to data 

• Ad hoc analysis and project follow up 

Digital & Communications Marketing  

• Assist in asset and banner creation for e-retail channels  

• Track competitors’ ads activities monthly and share via competitors report 

• Plan and execute monthly social media calendar for Givenchy Singapore, Malaysia & Thailand  

• Plan, negotiate & track for monthly social visibility on key retailer channels  

• Assist in PR launch campaigns  

• Assist in all PR requisition to ensure that we have the required stocks for launch 

• Liaise with PR Agency to ensure PR stocks are sent to our partners on time 

• Ensure that all post campaign reports are updated regularly  

• Track competitors’ PR activities and share in monthly competitors report 

• Fill in all Digital NIF for Sephora’s launch listing  

• Ensure all listings on Department Stores are launched on-time 

• Track competitors’ e-commerce activities and share in monthly competitors report 

• Assist in the rolling out of CRM plans such as EDM planning and setup 

Retail Marketing 

• Support local promotions, events, and concepts to deliver on Brand KPIs 

• Communicate with BCs to ensure that they are aware of the upcoming promotional campaigns and events  

• Ensure day-to-day operational excellence of trade marketing activities  

• Track in-store competitors’ activities and share in monthly competitors report 

• Prepare in-store communications artworks 

• Liaising with Retailers on confirmation of artwork 

• Assist with Product Registration & price maintenance 

Yoga & Aerial Instructor

Applicants with additional certifications including but not limited to:

Aerial, Pilates, Pre & Post Natal Yoga, and relevant skills certification will be given priority.

Job Responsibilities:

• Leading group and private classes.

• Effectively communicating the benefits of yoga to our customers.

• Being a team player with an outgoing attitude.

• Prioritizing customer service above all else.

• Passionately sharing the love of yoga.

Job Requirements:

• Possess a 200-hour yoga teacher certification or relevant certification.

• Effective communicator with forward-thinking and positive attitude, flexibility.

• Friendly and cheerful personality.

• Preferably have a minimum of 2 years of teaching experiences.

• Ability to adhere to our company culture and teaching standards.

• Proficiency in upselling/cross-selling membership packages.

YOUR MISSION _________

Are you a make-up junkie? Are you a good salesperson? We’re looking for Make Up Experts to join Make Up For Ever.

In this role, you will:

• Drive sales and foster good relationship with customers through excellent customer service.
• Provide make-up demonstrations/beauty advice to customers.
• Demonstrate product knowledge gained to meet customers’ needs.
• Meeting sales target.
• Build and nurture strong relationship with *Sephora management team.
• Maintain healthy stock inventory.
• Maintain hygiene standards of Sephora gondola/Boutique stores.
• Adhere to brand grooming guidelines to display a professional demeanour.
• May be required to be involved in new beauty product launches and related events.

This role will support the operations for our recently launched revolutionary blood-based test for early cancer detection. In this role, you will work with our dynamic AMEA (Asia Pacific, Middle East and Africa) Team and collaborate closely with our US lab as well as our distributors in the region. We expect you to be an exceptional team member who will go that extra mile for patient care and help resolve urgent and time-critical issues. You should be able to personally engage customers in a positive and friendly manner to resolve issues and deliver the best possible customer experience.

Job Responsibilities:

1. Responsible for receiving and responding to all types of communication: phone, email and web inquiries from channel partners, customers (physician offices, laboratories, and hospitals) and patients.

2. Handle a variety of inquiries, including questions about our technology, products and services, status of test results etc.

3. Create content and SOPs for product launch with new clients and train external partners on the operations set-up.

4. Direct enquiries internally to the appropriate departments (e.g. medical, finance, commercial, marketing, etc.)

5. Keeping precise and clear documentation of all communications and follow up activities

6. Follow up with channel partners and other related stakeholders to obtain missing information required to complete the order entry process

7. Send/re-send patient reports as requested by the customers

8. Assist with logistics/operations set-up for our commercial business and clinical trials

9. Order and/ or facilitate the supply of kits and manage replenishment of kit inventory based on demand, for our teams in different markets.

10. Understand accessioning and laboratory operations protocols as set by the lab.

11. Develop process improvements related to case tracking, while keeping focus on both quality and turn-around time (TAT) and flag any delays to respective teams.

12. Establish and adhere to Standard Operating Procedures (SOP’s) pertaining to various activities in the workflow.

13. Collaborate with the software team to test enhancements leading to improvements in operational efficiencies

14. Maximize our systems and tools to make the Client Service experience as positive and seamless and as possible.

15. Participate in projects that extend beyond your day to day to stretch to help build a world class Client Service organization.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Facilitation of day-to-day studio operations:

• Ensure smooth daily studio operations, including class scheduling, staff coordination, and facility maintenance.
• Conduct daily housekeeping of premises and disinfect equipment.
• Monitor and manage studio inventory, supplies, and equipment.
• Interview, recruit and supervise studio staff, including instructors.
• Provide exceptional customer service, addressing inquiries, resolving issues, and fostering positive relationships.
• Gather and address client feedback and concerns promptly and professionally for continuous improvement.
• Develop and implement sales strategies to drive revenue growth and achieve targets.
• Collaborate with marketing teams on promotional activities to attract new clients.
• Analyze sales performance data to identify trends and opportunities for improvement.
• Maintain a deep understanding of studio offerings to effectively communicate value to potential customers.
• Execute marketing initiatives to retain existing clients.
• Provide actionable insights based on data analysis to improve operational efficiency and increase revenue.
• Ensure compliance with health and safety regulations and enforce studio policies and procedures.

Requirements:

• Passionate about wellness and holistic health.
• Previous experience in a gym or yoga studio is a plus.
• Familiarity with online booking platforms is beneficial.
• Enjoy working with people and as part of a team.
• Good communication skills.
• Detail-oriented and organized.
• Flexible and adaptable, able to work split shifts.
• Committed to promoting inclusivity and wellness.
• Willing to learn and grow professionally.

Core Responsibilities

· Work with client service teams to build client relationships, understand clients’ needs, identify opportunities and value propositions

· Establish business contacts and information gathering channels including client database for the collation and broadcast of market/client intelligence to the various client service teams

· Participate in the production of strategic communications and marketing materials

· Strategize, plan and manage all internal and external marketing and communication activities

Job Specifications

· Minimum Diploma in Mass Communications, Marketing and/or Business

· At least two (02) years of relevant working experience

· Possess sharp business acumen and good interpersonal and facilitation skills

· Possess effective organizational and follow-up skills with emphasis on attention to details

· Good interpersonal skills and ability to interact with all levels in a professional and responsive manner

· Ability to work on tight deadlines and manage projects

· Proficient in MS office (Outlook, PowerPoint, Excel, Publisher, Word)

· Good knowledge in Adobe, Photoshop, InDesign, Illustrator would be an advantage

· Enthusiastic team player

• Responsible for the implementation and monitoring of Workplace Safety & Health and Environment Management Systems at work sites.
• Conduct regular WSH inspections and follow-up actions to ensure safety compliance
• Ensure all Health & Safety polcies, procedures, rules and regulations are adhered to and are regularly reviewed, updated and communicated.
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting
• Ensure the completion and regular review of risk assessments for all work equipments and operations
• Ensure all accidents are documented, investigated and recommended improvements implemented.
• Coordinate the development of health & safety policies, systems of work and procedures.
• Inspect project sites to ensure safety measure are being carried out at all times

Responsible for labelling and packing items with accuracy.

Primary Duties:

• Mark and label products with precision
• Count stocks and materials with accuracy
• Labelling / packing of products

Requirements

• West area
• Able to read English.
• No experience are welcomed to apply
• Physically fit
• Attractive remuneration.
• OT needed.

Job Purpose:

Responsible for planning, developing, delivering and evaluating appropriate individualized educational services, learning programmes and instructions for special needs students in both self-contained and integrated settings in consultation with other school personnel.

Job Responsibilities:

• Implement and monitor effective teaching & learning pedagogies, intervention strategies for students with Special Education Needs (SEN)
• Design and implement valid and reliable modes of assessment to evaluate students’ progress and development.
• Identify and design support structures to students with SEN
• Work with school leaders and management team to plan and implement school-wide educational and recreational programmes
• Collaborate and consult with allied professionals, parents/caregivers and external agencies to ensure quality support and well-being of students
• Responsible for designing, assessing and reviewing student-centric lessons with engaging approaches to accommodate individual learning styles
• Advocate to Heads of Department appropriate instructional learning resources to value add to students’ learning
• Review and reinforce learning activities using lesson plans and teaching strategies to help students to master concepts and skills
• Implement the use of information technology in lesson preparation and teaching to engage learners
• Research and keep abreast of up-to-date subject knowledge and design teaching resources in professional learning teams
• Supervise students and manage pupil behaviours in the classroom and on school premises to inculcate school values and enforce discipline
• Document concerns of students to facilitate problem solving with parents and professional support staff
• Conduct Parent-Teacher Conferencing to discuss students’ strengths, weaknesses and identify areas of focus to support IEP goals and transition
• Provide information to parents for home-school communications to support students’ progress
• Make home visits for students with high support needs and craft intervention strategies to meet student social and emotional needs
• Establish work plan priorities to meet school strategic thrusts
• Actively involved in staff meetings, co-curricular activities, educational conferences, and school programs.
• Participate in parents' evenings and school-wide training events to promote home-school partnership.
• Participate in organizing school events, including sporting events, learning journey and other excursions like camping trips and educational tours

Job Requirements:

• Diploma/ Degree from recognised Institutions with GCE ‘O’ level credits in English and Mathematics
• Prior experience with Students with Mid Intellectual Disabilities (MID) is preferred
• Specific subject knowledge, knowledge in special needs education and behaviour modification, Microsoft office (Excel, Powerpoint, Word)
• Interpersonal skills, classroom management skills, takes Initiative, effective communication Strong in verbal and written English
• Prior experience handling Numeracy/ Literacy, WPLN, Science, HSR, SEL/ CCE and Vocational Guidance is an added advantage.
• Working location: Choa Chu Kang

TO CUT HAIR PERM HAIR HAIR TREATMENT AND ALSO ASSIST JUNIOR

OUR HAIR SERVICES NOT ONLY ENHANCES YOUR NATURAL BEAUTY, IT ALSOALLOWS YOU TO DISCOVER A NEWFOUND LEVEL OF CONFIDENCE WHEREVER YOU GO, WHATEVER YOU DO

Roles & Responsibilities:

- Manage assigned branch operations

- manage the beauticians assigned to the branch

- Responsible to promote the company's services and products to customers

- To build and maintain relationships with customers, and manage to convert them into long-term customers

- Willing to keep exploring in the beauty industry- treatments, procedures, and technology

- Manage and provide training and guidance to beauticians when necessary

- Able to do sales reports and analyses for management, and suggest the solution

Requirements:

- Good interpersonal skills, service-oriented, and able to multi-task

- Good working attitude and enjoy meeting people

- Fluent in English and Mandarin, prefer spoken and written

- Self-motivated in achieving sales targets

- Minimum 5 years working experience