Overview of the Office of Campus Planning Communications role

The applicant will support the Office of Campus Planning (OCP) to:

1. Plan, develop and lead internal and external communications deliverables such as internal EDMs, feature stories, video-interviews etc. to drive Alexandra Hospital’s brand awareness and increase mindshare.
2. Plan and coordinate stakeholder engagement sessions and where necessary – to develop public facing letters and manage a reasonable amount of public feedback.
3. Support key stakeholders in the delivery of Alexandra Hospital’s corporate initiatives.
4. Support the planning and execution of OCP led campaigns, events and initiatives.
5. Prepare and draft press materials, speeches, feature articles, letters and announcements.
6. Any other duties as assigned.

Qualification Required and Area of Discipline

• Degree in any communications or public relations discipline

(Degree in Mass Communications is highly preferred)

• At least 6 years of relevant work experience, preferably with project management experience
• Candidates with healthcare background highly preferred

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Familiar with media, project, campaign and event management
• Able to facilitate Stakeholder engagement sessions to be useful and productive.
• Good documentation skills to ensure discussions are properly recorded for future reference.
• Enthusiasm in healthcare planning topics and issues so as to identify newsy story angles for publicity
• Strong linguistic capabilities, and ability to write papers for approval when required.
• Excellent verbal, written communication and presentation skills

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

Overview

Hospital Clinicians (HC) under the AH Hospital Clinical Programme (HCP) not only have depth of knowledge in their respective fields (Medicine, Surgery and Emergency & Acute Care) but also knowledge across different domains to manage patients with multiple interacting comorbidities and health/social complexities holistically, together with other members of the healthcare team to anchor broad-based care in the wards.

Job Responsibilities & Core Competencies

Core Competency A – Resuscitation and Management of the Critically Ill Patient

You will be responsible for:

• Recognising and identifying, in a timely manner, a patient who is deteriorating clinically and in need of urgent intervention
• Reliably notifying the specialist-in-charge, in a timely manner, and coordinating a team of healthcare staff to assist in the care of the patient.
• Reliably performing a targeted clinical assessment to obtain information necessary for diagnosis and subsequent management.
• Ordering initial investigations to further narrow the differential diagnosis and guide management.
• Instituting, in a timely manner, appropriate management steps to stabilise the patient.
• Reliably leading a team in performing a code based on ACLS principles, if applicable
• Initiating transfer of the patient to a higher level of care (i.e. ICU) where appropriate
• Updating the patient and/or family throughout the process and involve them in shared decision making for the care plan.

Core Competency B – Initial Evaluation & Investigation of Common Presentations in Adult Patients

You will be expected to demonstrate the knowledge, clinical skills and technical skills necessary to assess and evaluate common presentations in adult patients:

• Fever
• Chest pain
• Shortness of breath
• Abdominal pain
• Limb swelling
• Dizziness
• Falls
• Syncope
• Neurological deficits
• Headache
• Altered mental state
• Oliguria
• Acute gastrointestinal bleeding

Core Competency C – Management of Common Clinical Conditions

You will be expected to initiate provisional care plans for common clinical conditions:

• Sepsis
• Stroke
• Tachy- and Bradyarrhythmias
• Asthma/COPD
• Pulmonary embolism, deep venous thrombosis, hypercoagulable state
• Acute coronary syndrome
• Heart failure
• Fluid overload
• Poor controlled diabetes
• Hypertensive emergency
• Shock
• Electrolyte abnormalities
• Alcohol & drug overdose/intoxication
• Head injury
• Acute arthritis
• Bleeding GIT
• Management of pain
• Transfusion medicine
• End-of-life care

Core Competency D – Communication & Professionalism

You will be expected to demonstrate knowledge and skills in communication, crisis management, leadership and professionalism in the following areas:

• Advanced care planning
• Informed consent
• Shared decision making
• Communication (with patients and other healthcare professionals)
• Systems-based practice and transitions of care

Requirements

• Education, Training and Experience
• Medical staff who have completed basic specialist training and is at least Post Graduate Year (PGY) 5 of training for Singaporeans or Permanent Residents (PR) of Singapore
• For non-Singaporeans or non-PRs, the medical staff must have at least worked in a Singapore public healthcare institution for 5 years
• Professional License
• Must be registered with the Singapore Medical Council

As a Patient Service Associate, you will deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all internal and external customers / patients, with the key aim of providing excellent patient care and satisfaction.

Duties & Responsibilities

• Ensure clinic’s operational readiness

• Register patients and book appointments accordingly

• Perform cashiering duties, attend to and manage patients’ enquiries

• Provide chaperone assistance to doctors/nurses and prepare consultation documents

• Assist clinic/nurse manager in administrative duties

• Perform any other ad-hoc duties and responsibilities that may be assigned from time to time

Requirements

• Candidate must possess at least “O” Levels/Diploma

• Proficient in computer skills

• Team player with good communication and interpersonal skills

• Able to multitask and work in a fast-paced environment

• Candidates should be comfortable/flexible with working in a hospital setting and in different clinics when needed

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading

Overview

Hospital Clinicians (HC) under the AH Hospital Clinical Programme (HCP) not only have depth of knowledge in their respective fields (Medicine, Surgery and Emergency & Acute Care) but also knowledge across different domains to manage patients with multiple interacting comorbidities and health/social complexities holistically, together with other members of the healthcare team to anchor broad-based care in the wards.

Job Responsibilities & Core Competencies

Core Competency A – Resuscitation and Management of the Critically Ill Patient

You will be responsible for:

• Recognising and identifying, in a timely manner, a patient who is deteriorating clinically and in need of urgent intervention
• Reliably notifying the specialist-in-charge, in a timely manner, and coordinating a team of healthcare staff to assist in the care of the patient.
• Reliably performing a targeted clinical assessment to obtain information necessary for diagnosis and subsequent management.
• Ordering initial investigations to further narrow the differential diagnosis and guide management.
• Instituting, in a timely manner, appropriate management steps to stabilise the patient.
• Reliably leading a team in performing a code based on ACLS principles, if applicable
• Initiating transfer of the patient to a higher level of care (i.e. ICU) where appropriate
• Updating the patient and/or family throughout the process and involve them in shared decision making for the care plan.

Core Competency B – Initial Evaluation & Investigation of Common Presentations in Adult Patients

You will be expected to demonstrate the knowledge, clinical skills and technical skills necessary to assess and evaluate common presentations in adult patients:

• Fever
• Chest pain
• Shortness of breath
• Abdominal pain
• Limb swelling
• Dizziness
• Falls
• Syncope
• Neurological deficits
• Headache
• Altered mental state
• Oliguria
• Acute gastrointestinal bleeding

Core Competency C – Management of Common Clinical Conditions

You will be expected to initiate provisional care plans for common clinical conditions:

• Sepsis
• Stroke
• Tachy- and Bradyarrhythmias
• Asthma/COPD
• Pulmonary embolism, deep venous thrombosis, hypercoagulable state
• Acute coronary syndrome
• Heart failure
• Fluid overload
• Poor controlled diabetes
• Hypertensive emergency
• Shock
• Electrolyte abnormalities
• Alcohol & drug overdose/intoxication
• Head injury
• Acute arthritis
• Bleeding GIT
• Management of pain
• Transfusion medicine
• End-of-life care

Core Competency D – Communication & Professionalism

You will be expected to demonstrate knowledge and skills in communication, crisis management, leadership and professionalism in the following areas:

• Advanced care planning
• Informed consent
• Shared decision making
• Communication (with patients and other healthcare professionals)
• Systems-based practice and transitions of care

Requirements

• Education, Training and Experience
• Medical staff who have completed basic specialist training and is at least Post Graduate Year (PGY) 5 of training for Singaporeans or Permanent Residents (PR) of Singapore
• For non-Singaporeans or non-PRs, the medical staff must have at least worked in a Singapore public healthcare institution for 5 years
• Professional License
• Must be registered with the Singapore Medical Council

Overview

Perform technical duties under the supervision of pharmacists to ensure safe, efficient and timely distribution of drugs.

Assist the pharmacist in-charge to provide supervision to pharmacy support staff and to coordinate activities within a section to ensure smooth workflow and continuous improvement.

Dispense medicines to the patients according to department policies and guidelines.

Job Responsibilities

1) Daily Operations

• Provide professional and courteous service to all patients/customers
• Process medication orders/prescriptions for inpatient
• Picking, packing and labelling in accordance with stipulated policies, guidelines and department standard operating procedures
• Perform billing functions
• Ensures work area is ready for daily operations
• Maintains the cleanliness of the pharmacy and ward areas where drugs are stored
• Involvement in workplace quality improvement projects/activities as and when required

2) Inventory Management

• Ensures stocks are stocked up properly and tidily according to First-Expiry-First-Out (FEFO) requirement and stipulated storage condition
• Performs topping up of omnicell ward stock in the respective wards
• Ensures correct receiving of goods
• Secondary repackaging/redressing
• Carry out cycle counts and stock takes periodically according to SOPs

3) Dispensing

• Dispensing of medications to patients in accordance with stipulated policies, guidelines and department standard operating procedures

Requirements

• Possess Certified Pharmacy Technician Certification (CPTC) OR Diploma in Pharmaceutical Science
• Completed Basic Skill Test OR Certified Pharmacy Technician Certification (CPTC)
• Have initiative and able to work independently to achieve goals of the department
• Able to communicate effectively
• Able to function effectively as member of a team
• Flexibility to work on weekends/ public holidays occasionally

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

Overview

Perform technical duties under the supervision of pharmacists to ensure safe, efficient and timely distribution of drugs in AH.

Assist the pharmacist in-charge to provide supervision to pharmacy support staff and to coordinate activities within a section to ensure smooth workflow and continuous improvement.

Dispense medicines to the patients according to department policies and guidelines.

Job Responsibilities

1) Daily Operations

• Provide professional and courteous service to all patients/customers
• Process medication orders/prescriptions for both inpatient and outpatient
• Picking, packing and labelling in accordance with stipulated policies, guidelines and department standard operating procedures
• Perform billing functions
• Ensures work area is ready for daily operations
• Maintains the cleanliness of the pharmacy and ward areas where drugs are stored
• Involvement in workplace quality improvement projects/activities as and when required

2) Inventory Management

• Ensures stocks are stocked up properly and tidily according to First-Expiry-First-Out (FEFO) requirement and stipulated storage condition
• Performs topping up of omnicell ward stock in the respective wards
• Ensures correct receiving of goods
• Secondary repackaging/redressing
• Carry out cycle counts and stock takes periodically according to SOPs

3) Dispensing

• Dispensing of medications to patients in accordance with stipulated policies, guidelines and department standard operating procedures

Requirements

• Possess Certified Pharmacy Technician Certification (CPTC) OR Diploma in Pharmaceutical Science
• Completed Basic Skill Test OR Certified Pharmacy Technician Certification (CPTC)
• Have initiative and able to work independently to achieve goals of the department
• Able to communicate effectively
• Able to function effectively as member of a team
• Flexibility to work on weekends/ public holidays occasionally

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

SingHealth Fund (SHF) champions research, innovation, education, patient care and staff wellness causes across SingHealth. In 2023, SHF was awarded the distinguished Charity Transparency Award by the Charity Council, established under the Ministry for Culture, Community and Youth, which recognises charities for their efforts in upholding governance and building public trust in the sector.

You will assist and support the Manager in all aspects of the grant management functions, such as completing and reviewing grant applications, pre-award checks of grants, post-award reporting and administration of grants awarded by SingHealth Foundation. You will provide timely and accurate updates of grant details and utilisation in the relevant system databases. In addition, you will review the grant making policies and procedures and identify potential areas for improvement.

Job requirements:

• Bachelor’s degree preferably in Accounting or Business Management with at least 2 years’ relevant experience
• Experience in grant administration, fund management and charities governance would be an advantage
• Proficient with Microsoft Office applications, including Visio for drawing of process maps, data analysis and presentations
• Team player with excellent interpersonal communication skills
• Excellent command of both spoken and written English
• Meticulous, resourceful, innovative and analytical
• Ability to multi-task, prioritise, work efficiently and independently within stipulated deadlines

● Develop and execute sales analytics and CRM strategies to lead and support sales goals and objectives

● Work closely with the commercial teams to understand business needs and objectives, define key performance indicators, and provide actionable recommendations based on data analysis.

● Oversee the administration and maintenance of our CRM, other sales systems and digital tools

● Lead a team to execute strategic projects that enhance sales performance and growth and manage the end-to-end delivery of commercial excellence initiatives.

● Enhance strategic sales pipeline analysis and dashboards

● Develop actionable insights to identify gaps and growth opportunities

● Collaborate with sales, marketing, and MPA teams to identify and implement sales analytics solutions that enhance sales effectiveness and efficiency

● Improve current CRM effectiveness and lead new CRM deployment from pre-planning, implementation to driving successful adoption

● Evaluate and measure the effectiveness and impact of commercial excellence projects, using quantitative and qualitative data, and provide feedback and recommendations for improvement

● Manage and develop a team of sales analysts, providing guidance, coaching, and feedback

Job Description:

• Prepare treatment room for service
• Provide consistent professional body massage treatments in accordance with accepted certification practices to ensure customers are satisfied with the treatment provided.
• Ensure high level of service standards
• Responsible for the maintenance and cleanliness of the facilities, treatment rooms
• Handle customer's queries and concerns professionally, efficiently and politely
• Follow and comply with the instructions
• Properly care for equipment and use proper amounts of product
• Perform prep work, properly clean and restock room as required.
• Promote treatments, products, promotions and / or discounts available.

Job Requirements

- No experiences are welcome, training are provided.

- Have interest in TCM

- Hands on on client is neccessary

For the Position of Dietitian/Senior Dietitian (Clinical, Community)

Keen to promote health for our population and have a holistic experience within a clinical setting? We want you to join our vibrant team if you have the passion to make a difference to people’s life!

1. Job Purpose

The Dietitian/Senior Dietitian will be responsible for providing a holistic, evidence-based nutrition and dietetics services for our patients and their caregivers. You should possess passion in promoting health for our patients and the wider community.

2. Key Duties and Responsibilities

1. Provides a comprehensive nutrition assessment, nutrition support, counselling and education in collaboration with the patient and carer, within a multi-disciplinary team

2. Adopts an evidence-based approach to practice by utilizing the latest scientific evidence including the use of critical thinking and clinical reasoning

3. Recognizes the multi-factorial and inter-connected health and social determinants influencing nutrition and health.

​​​​​​​4. Support AH’s vision of a One Stop Centre and other specialty programs

​​​​​​​5. Support the HealthierSG vision for preventive health and for chronic disease management​​​​​​​

6. Empowers individuals, groups and the broader community to improve health and reduce the risk of chronic diseases through holistic, healthy lifestyle programs

​​​​​​​7. Formulate, implements and evaluates community health programs in collaboration with a multi-disciplinary team and key stakeholders in the community.

3. Job Specification/Requirements

1. Bachelor of Science (Nutrition and Dietetics)
   
2. Completed clinical dietetic internship in an approved institution.
   
3. Excellent communication and interpersonal skills.
   
4. Passionate with working with people and the community
   
5. Excellent team player
   
6. Ability to prepare basic, healthy meals
   
7. For the Senior Dietitian position, the candidate should have a minimum of 3 years’ clinical experience.
   

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will be part of the Group Communications team that builds mindshare and strengthens the SingHealth brand through strategic digital communications. You play a pivotal role in driving our digital outreach by managing content performance across SingHealth’s social platforms.

By integrating data analytics and employing a variety of digital channels and strategies—including social listening, targeted ad buys and social media monitoring—you help inform and evolve our content strategy. This ensures our messaging resonates effectively with our audience and maximises effectiveness, reach, and engagement.

You will also identify partners, key opinion leaders, and multipliers, working with them to amplify the SingHealth brand. This includes initiating and driving influencer strategy and engagement in collaboration with stakeholders to leverage social media opportunities.

Job Requirements:

• Bachelor’s Degree in Marketing, Communications or related fields with at least 8 years’ relevant experience
• Demonstrated ability in integrated social media marketing and management
• Deep understanding of the digital landscape and a proven track record in managing social media platforms and campaigns
• Ability to outline, plan and drive effective campaigns, backed by a keen analytical acumen to assess campaign performance and seek continuous improvement
• Familiarity with brand monitoring, social media management tools and metrics
• Excellent research, organisational, and time management skills
• Ability to work collaboratively in a team, manage multiple stakeholders and drive to initiate projects and see them to completion

You will be part of the dynamic strategic communications team that builds and guards SingHealth Group’s profile as a trusted leader in healthcare and fosters SingHealth’s aspirations in the pursuit of academic medicine by driving strategic communications towards meeting SingHealth’s business objectives.

You will be part of the team that is responsible for the communications needs within SingHealth, which includes planning and managing integrated communications campaigns that cut across channels such as mainstream media, publications, advertising collaterals and electronic media. You will work with stakeholders to achieve their strategic objectives through communications strategies and events that amplify the overall SingHealth brand. Also, you will be responsible for maintaining good relations with print, broadcast and online media, organising media events, coordinating press conferences and developing media materials which include media releases, media anticipated FAQs and talking points for SingHealth’s spokesperson/s.

Job Requirements:

• Bachelor’s Degree, preferably in mass communications, public relations, journalism or related disciplines with at least 2 years’ relevant experience
• Strong news sense and sound knowledge of current affairs
• Excellent command of both spoken and written English; proficiency in a second language will be an advantage
• Strong communication skills
• Good grasp of new communication tools and trends
• Creative and resourceful team player with good interpersonal skills
• Adept at project management and able to work with minimal supervision

You will be part of the Group Communications team that builds, strengthens and safeguards SingHealth’s brand while increasing its mindshare with external audiences. A creative, hands-on social media specialist, you will be responsible for producing high-quality and engaging content that resonates with the audience to communicate, brand and shape mindset about the work of SingHealth for a variety of online platforms (including but not limited to Instagram and TikTok).

You will be responsible for overseeing one or more of SingHealth's social media platforms, curating content, and implementing strategies to drive growth and engagement with diverse audiences. By leveraging data-driven insights and staying abreast of industry trends, you will spearhead initiatives aimed at enhancing brand visibility, cultivating a robust online community, and nurturing meaningful relationships with stakeholders across multiple digital touchpoints.

You will be required to develop and execute content across various social media channels to increase brand awareness and engagement, which includes producing the creatives and copywriting as well as managing video and photography editing for short-form content. You will work closely with the social media content creators and communications teams to adapt content for various SingHealth platforms and drive creative ideation with stakeholders to produce multimedia content to promote audience engagement in line with brand guidelines and overarching communication and organisational objectives.

Job Requirements:

• Bachelor’s Degree in Marketing, Communications or related fields with at least 4 years’ relevant experience and proficient with digital multimedia production, and possess technical knowledge and experience using professional audio, lighting, and videography equipment
• Excellent command of both spoken and written English
• Experience in creating strong, engaging content and writing for online platforms
• Proficiency in Microsoft Office applications, Adobe Photoshop and Adobe Premiere Pro
• Familiar with popular social media platforms
• Familiar with digital publishing platforms and data analytics software with a strong understanding in SEO and web metrics
• Excellent research, organisational, time management and problem-solving skills
• Independent worker, with drive to initiate projects and see them to completion

You will assist and provide support to the Deputy Director in the management processes of the department, which includes departmental goal setting, business planning, capital budgeting, strategic initiatives, feedback and learning.

General job duties:

• Supervise the Main Library and Off-site Services

• Assist in establishing and implementing proper control procedures in the section and integrate it into the hospital system plan

• Assist in reviewing, establishing and implementing health information management systems in various aspects of records management

• Assist in the planning and preparation of annual budget

• Assist in the interview of prospective employees, in staff welfare activities, in the deployment of staff and in the maintenance of staff discipline

• Provide orientation and in-service education/training to staff

• Ensure provision of complete medical records for patient outpatient visits and coordinate the transportation of medical records

• Coordinate the tracing and despatching of inactive medical records from HIMS Record Library to off-site for storage

• Coordinate the receiving of inactive medical records recalled from off-site storage.

• Assist to manage the inventory of inactive medical records stored off-site

• Implement and maintain specific procedures to ensure that records systems are managed efficiently

• Ensure the confidentiality of medical is maintained at all times

• Ensure the proper archival of records

• Coordinate provision of medical records for research

• Participate in quality service programmes and activities

Job Requirements

• Degree in Health Information Management or any discipline, with 2 to 4 years of experience in administration and staff management

Overview

You will partner the leadership and line managers to provide guidance and solutions in day-to-day people matters and in achieving the long-term goals and objectives of NUHS, Alexandra Hospital and Human Resources.

Job Responsibilities

You will be responsible for the following:

• Ensure effective, efficient and professional delivery of HR plans, programmes, processes and service through partnership with Centres of Excellence and Group Shared Services.
• Build relationship with stakeholders as a trusted HR partner through thoughtful HR solutions to the business needs
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, manpower planning, recruitment and rewards strategies.
• Drive people engagement, build morale, improve workplace relationships and boost productivity and retention.
• Strengthen talent pipeline and facilitate performance and talent reviews, as well as engagement surveys with business leaders.
• Provide advice to employees and managers and manage the activities pertaining to industrial relations, employee grievances, conduct and discipline.
• Lead and/or participate in NUHS, MOM, MOH, MOHH, AH, HR projects, events, committees as and when assigned or appointed.

Requirements

• Degree in Human Resource Management or equivalent from a recognized university.
• At least 8 years in human resource function.
• Strong interpersonal, communication and stakeholder management skills to engage staff of all levels.
• Resourceful, strong initiative and self-motivated.
• Excellent leadership skills.
• Sound knowledge of Employment Act and Labour Laws.

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

The Executive / Senior Executive shall participate and support the Project In-Charge in meeting the transformational requirements of the hospital or projects.

Your job duties include:

• Facilitate/Join working sessions with stakeholders towards defined/achieving project deliverables and timeframe
• Work with relevant cluster/hospital level workgroups to align projects and deliver project objectives
• Assist/conduct project feasibility study, project exploratory (i.e. Proof Of Concept/piloting) and tendering process
• Provide technical solutioning, analytical review and process review for the projects assigned
• Ensure timely updates or escalation of issues at appropriate levels
• Ensure proper documentation and reporting of projects
• Manage project development and implementation (i.e. funding/grant approval and testing for operationalization)
• Technical review on current trending technology or technology relevant to project at hand. Provide proposal for next stage project development or potential technology that can be implemented in SGH
• Manage general administration duty

Job Requirement

• Degree with minimum 2 years working experience, preferably with knowledge of hospital operations
• Knowledge or qualification in robotic engineering, mechatronics, robotics programming, project management, human factors or any other relevant to above job function is preferred
• Able to manage/recommend/facilitate project changes accordingly will be an advantage
• Experience with vendor management will be an advantage
• Task driven, equip with excellent facilitation skills, strong planning, analytical, organisation and excellent interpersonal skills

Reporting to the Executive, you will be responsible for maintaining the accounts of grants under SingHealth HQ. Your duties include preparing or verifying claims to funding agencies, liaising with stakeholders on grant-related matters, supporting the procurement, accounts receivable and accounts payable functions of the grants such as verification of purchase requisitions and invoices, receipt of grant disbursements, attending to audits, and performing month-end and financial year-end closing of grant accounts.

You will report to Executive and assist in ad-hoc tasks as assigned by the Senior Manager, Deputy Director and/or Chief Financial Officer.

Requirements:
• Diploma holder in Accountancy or equivalent
• Minimum 6 years of relevant experience
• Proficiency with Microsoft Office applications
• Knowledge in SAP will be an advantage
• Team player with good communication and interpersonal skills
• Meticulous, with initiative and able to work independently

You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.

You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.

You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.

You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.

You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.

Job Requirements

· Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience

· Proficiency with Microsoft Office applications

· Proficiency with Statistical applications and in Project Management would be an added advantage

· Prior experience in a service design / process redesign / process improvement

· Prior experience in a healthcare setting is an added advantage

· Team player

· Excellent verbal, written communication and interpersonal skills

· Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation

· Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders

Responsibilities:

• Manage full set of accounts, including invoicing, receipt updates, vendor invoice processing, payment arrangements, journal entries, inter-company charges, bank reconciliation, balance sheet schedules, fixed assets registers, and general ledger maintenance
• Manage month-end closing process and ensure all month-end journals, AP, and AR sections are closed promptly
• Perform Internet banking & monthly bank reconciliation
• Preparation of Monthly Financial Statements for Management Reporting
• Preparation of analytical reports to the management team
• Prepare and Review all Balance Sheet Schedule to its control accounts including bank reconciliations
• Prepare Accounts Payable & periodic reconciliation of vendors' statement of accounts
• Assist in year-end audit & preparing audit schedules including liaising with external/internal auditors and tax agents as required
• Handle and ensure compliance with all finance filing requirements, audits, and tax filings
• Assist with forecasting and budgeting exercises.
• Support the implementation of new processes and systems
• Perform any other duties as assigned by the Senior Management

Requirements:

• Minimum LCCI/CAT qualifications or equivalent with at least 3 years experience
• Possess strong analytical skills
• Possess excellent interpersonal and communication (verbal and written) skills
• Able to work independently while maintaining a strong team spirit
• Dependable, responsible, initiative, driven, and possess a positive working attitude
• Possess initiative and able to organize and prioritize work
• Able to multi-task, and meticulous with an eye for details
• Able to work effectively under pressure and meet tight deadlines
• With experience of using accounting software and Microsoft Office

As a member in the Account Receivables, Non-Research Grants and Population Health Programmes Section, you will play an important role in coordination with key stakeholders to support development and implementation of the tailored strategies to improve Population Health and other hospital initiatives that align with national initiatives (e.g. Healthier SG) of transforming healthcare in the Singapore Healthcare landscape.

Your job roles will include but not be limited to the followings:

• Timely preparation of Statements of Income and Expenditure for Heads of Department, Project Directors and/or Funding Agencies, etc.
• Monitor expenditure charged to various Grants and Programmes in accordance with the program objectives.
• Timely claims for reimbursement of expenses funded by third parties.
• Assist and advise Project Directors in preparing budgets for their projects.
• Administering and adhering to the Hospital’s financial processes and controls.
• Timely month-end closing and preparation of schedules.
• Assists in other projects or tasks as assigned by supervisors, targeted towards achieving SGH’s priorities.

Job Requirements

• Degree in Accountancy, Business Administration (major in Accountancy or Finance) or equivalent
• Accounting related working experience will be an advantage
• Proficient in SAP, IT Systems and Microsoft Applications
• Excellent organisational and prioritisation skills
• Systematic and meticulous in work
• Independent worker with the ability to handle tight deadlines

You will be a part of the Technology and Innovation Team and will participate in and support initiatives of three key objectives; emplacement of HR systems and projects, enablement of the daily HR operations and support, and empowerment of Strategic HR by education, training, and sharing of technological skills and knowledge.

Your job roles and responsibilities will include the following:

• Handling HR system support cases and escalation of HR system issues
• Administering system functionalities
• Performing User Acceptance Testing (UAT) to ensure the HR systems remain fit for the organization’s purpose
• Updating Intranet content
• Managing company IT assets and equipment for HR and liaising with IT partners or vendors
• Maintaining accurate documentation of systems and processes
• Monitoring access controls and management of IT accounts
• Conducting audits to ensure compliance and data security
• Participating in process automation initiatives eg Robotic Process Automation

You will be part of the SingHealth Staff Wellness team responsible for developing and proliferating a system-wide culture and climate to promote overall staff wellbeing within SingHealth.

You will provide support in administering and managing the Joy at Work fund and other ad-hoc donors fund directed at staff wellbeing. You will drive effective promotion of staff wellbeing activities and projects in the form of integrated communications campaigns, event management, internal communications and electronic media to foster wellbeing. You will proactively engage internal customers on philanthropic funds utilisation for wellbeing initiatives and actively seek profiling opportunities on wellbeing initiatives to increase awareness. You will prepare utilisation reports and presentations to update on fund utilisation and outcome indicators. You will adopt an innovative and open mindset to strategise and execute a multi-channel and integrated communications plan, complemented by a strong sense of purpose and belief in the promotion of wellbeing. You will propose and implement harmonised communication strategies relating to staff wellbeing for adaptation across SingHealth institutions.

Requirements

· Bachelor’s Degree in Arts and Social Sciences, Mass Communications or Social Sciences

· Creative and demonstrated ability to think out-of-the-box in communicating and engaging different levels of stakeholders

· Good grasp of new communication tools and trends

· Web-savvy and familiarity with design software is preferred

· Good team player who is innovative and resourceful

You will be responsible for planning and managing care integration initiatives driven by the SingHealth Regional Health System (RHS). You will provide and coordinate operational and administrative support to SingHealth RHS and its cluster stakeholders to ensure smooth and effective operations of the health promotion and disease prevention initiatives.

You will assist to provide analytics and data on RHS efforts to identify, plan and develop new population health projects and capitation initiatives. You will collate and track performance indicators of the care integration programmes and initiatives driven by the RHS.

You will liaise with RHS internal stakeholders, including clinical and operational departments from SingHealth institutions that are involved in population health projects and capitation initiatives driven by SingHealth RHS. You will cultivate and maintain strong networks with key community healthcare services and partners including Voluntary Welfare Organisations (VWOs), allied health and home nursing services, as well as other relevant social services and community-based organisations. You will also work with business units to understand data requirements and establish criteria to collect the relevant information for analysis and support data collection and reporting of key performance indicators for the RHS programmes, population health projects and capitation initiatives.

In addition, you will serve as a project facilitator for approved projects and support their development and implementation. You will apply appropriate problem solving tools and skills to help resolves issues and cross hurdles . You will provide administrative support, assist in the annual work plan exercise, plan and organise RHS retreats, events and provide secretarial support.

Job Requirements

· Bachelor’s Degree in any discipline. Experience in healthcare would be an added advantage.

· Strong analytical skills with an understanding of financials, statistics and workflow engineering and re-engineering would be an added advantage

· Good presentation skills and the ability to write well

· Effective and proactive when working both independently and in a team setting

· Excellent interpersonal communication skills, willing to learn and is self-motivated

· Proactive team player

· Resourceful and able to work independently with minimum supervision

Senior Executive / Assistant Manager, Ops and Admin (Surgical & Specialised Services)

The incumbent will be responsible for the management of assigned clinical service(s) across the continuum of care, and achieving stated outcomes in customer service, volume & financial targets, processes and learning & growth perspectives.

Duties & Responsibilities

• Manage service point operations assigned
• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems
• Work with other department managers to ensure a positive experience for patients along the continuum of care
• Ensuring facilities are patient friendly and safe
• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets
• Responsible for devising innovative services to continually improve service levels and delight customers
• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached
• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
• Manage a group of non-nursing staff providing services in service points. Conduct appraisals for non-nursing staff
• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.
• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.
• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
• Participate in committees and other tasks as assigned
• Job rotations to other operational areas after 3 years

Job Requirements

• Degree in any discipline with minimum 3 years’ work experience in Healthcare industry
• Healthcare operational experience will be advantageous although not necessary
• At least 2 years of experience in managing frontline staff
• Analytical, quantitative with strong communication skills (written and verbal)
• Proficient in Microsoft Word/Excel/Powerpoint

If the role sounds interesting to you, please contact ‘[email protected]’ to understand more on the role. Please indicate the position that you are interested in the subject heading.

*Only Singapore Citizens and Singapore Permanent Residents may apply.

You will support the Group Director of Staff Wellness in envisioning and formulating short, medium and long-term staff wellness strategies aimed at defining and promulgating a cluster-wide culture on reducing mental health stigma and increasing awareness on mental wellbeing. You will analyse, monitor and evaluate the effectiveness of staff mental wellness initiatives and programme.

You will manage the development and building of frameworks, programmes and initiatives to ensure the provision of adequate and appropriate avenues and resources to support all staff in distress, as well as educate and empower staff and Head of Departments / supervisors on all aspects of staff mental wellness and staff resilience.

You will lead and organise special mental wellbeing-focused events/activities to facilitate awareness building and capacity development amongst staff. You will lead efforts at cluster-wide integration and harmonisation of staff mental wellness policies, systems, and processes to create a one SingHealth culture in fostering greater cluster cohesion and collaboration in the promotion of mental wellbeing.

Requirements

· Bachelor’s Degree in Psychology with at least 12 years of experience in healthcare or related field

· Possess leadership skill and has experience in management capacity

· Strong people management, communication and influencing skills

· Self-motivated and strong influencer