As a Senior Executive, you are responsible to support the day-to-day operations of the Care and Call Centre (CareHub) to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You will work closely with stakeholders and the CareHub team including Call Centre Officers (CCOs) who are helming CareHub, to draft, develop and implement requirements (including IT systems) and collaborative workflows and SOPs to bring plans into reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives. You will ensure that CCOs are properly trained and supported by a relevant knowledge management system to support handling of enquiries in the most professional and timely manner.

You will have the opportunity to support the developmental plans and partnerships of CareHub by driving and facilitating conversations with stakeholders and community partners to further develop CareHub and review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem.

Another key accountability is data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a timely manner. You are passionate about service and innovation with a quality improvement mindset and shall play an active role in sustaining the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Support the day-to-day operations of the CareHub including being the point of escalation when required, in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Support in the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Facilitate collaborative conversations and change management with presentation slides internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Support in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Risk management incorporated in workflows and SOPs
6. Ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
7. Data visualization and reporting of CareHub’s KPIs and standards to stakeholders and senior management in a concise and timely manner
8. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
9. Keep abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements

• Good bachelor’s degree in any discipline.
• Preferably with relevant Contact Centre / healthcare and operations related experience
• Have experience with project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data, visualize and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Possess Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualization / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line with CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current issues impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Qualification Required and Area of Discipline

• Good bachelor’s degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience
• Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform
• Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones
• Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity
• Highly independent, self-motivated and collaborative in team setting
• Good analytical and organization skills with attention to details
• Excellent interpersonal, communication, presentation, writing and problem solving skill
• Ability to analyse complex issues, identify and communicate potential solutions to get buy-in
• Ability to interpret data and derive insights to drive outcomes
• Positive attitude with a customer experience mindset
• Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better
• Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description:

As part of the national HealthierSG initiative to transform the way healthcare is delivered, NUHS Regional Health System Office (RHSO) is setting up a Care and Call Centre (CareHub) to support the western population through phone calls, telemedicine and digital communication platforms to become healthier and take charge of own health.

You will be responsible to helm CareHub in line with CareHub’s service standards and key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community. The job scope would include referrals to community partners, facilitating community appointments, conducting outbound nudges to encourage participation in screening and vaccination to assisting residents and community partners with navigation of the healthcare landscape.

You will have the opportunity to be part of a dynamic team and we are looking for like-minded individuals to join us who are positive, passionate about service experience with a quality improvement mindset.

You will also participate in the development, implementation and review of CareHub’s functions and initiatives, as well as be a knowledge champion for CareHub ’s knowledge management system.

The job holder will support the operations of CareHub Care and Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health and RHSO services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with NUHS teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes.

Requirements:

• At least Diploma qualification
• Positive attitude with a customer experience mindset
• Highly independent, self-motivated and collaborative in team setting
• Good interpersonal communication and writing skills
• Highly adaptable and good situational judgement.
• Meticulous
• Experience in call centre or service line will be advantageous.
• Ability to speak various languages will be advantageous.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

Overview

You will support the NUHS Business Office Group Shared Services core functions with the aim to transform the existing processes to support the implementation of new billing system.

Responsibilities

You will work with cross-functional business operations team across public healthcare institutions (PHIs) within the NUHS cluster and shall be responsible to:

• Ensure patients bills and claims submission is processed timely and accurately
• Handle patient enquiries and track any bill dispute resolution
• Process financial assistance application for needy patients with various assistance schemes
• Work closely with various Operations team to support new operation needs, workflow changes and process improvement.
• Communicate any changes in workflow / processes that has impact to Operations
• Ensure compliance to MOH policies on patient financing, Medifund Policy, CPF Board Policy, Hospital Policies and Business Office Shared Services Standard Operating Procedures (SOPs).
• Participate in projects and system implementation in term of controls and risk assessment
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 3 to 5 years’ experience in audit or compliance.
• Familiar with public healthcare operations and subsidy & financing framework.
• Proficient in process improvement and internal controls
• Organized, detail-oriented and able to work independently
• Pro-active, resourceful, able to take challenges, work independently or as a team.
• Able to work in a dynamic fast paced environment

Job Responsibilities
1) Build a network of volunteers with community partners to support health probotion activities.
2) Recruit, manage volunteers and deploy them to suitable volunteer activities.
3) Develop training material and conduct training for volunteers. 4) Develop and implement new activities for volunteers to support health promotion in the community.

Job Requirements
• Bachelor degree in any discipline.

Required Competencies and Capabilities (Skills, Experiences and Professional Licences)

• Analytical and organised, able to translate concepts into actionable goals.
• Excellent verbal and written communication skills.
• Resourceful and meticulous team player who is able to multi-task in a fast-paced environment.

Experience
• At least 2 years of relevant working experience in volunteer management, preferably in Healthcare or Social Service Sector.

Overview

As a member of the Precinct Planning and Development Department under the Regional Health Systems Office (RHSO), you will be involved in the development of healthy precincts in the Western Region of Singapore in collaboration with key internal and external stakeholders and partners.

This is an individual contributor role. The successful candidate will be placed in an appropriate position based on experience.

Job Responsibilities

1. Develop and implement strategy/plan to develop the healthy precincts under your care
2. Identify internal and external partners and platforms for the development of healthy precincts, and engage and collaborate with them to enable successful on-ground activation
3. Develop and implement community health plan for the precincts under your care, with emphasis on preventive health and social-health integration
4. Track and review progress on implementation of community health plan for different focus areas
5. Secretariat work for meetings
6. Any other duties, projects or assignments by Reporting Officer and/or HOD

Requirements

• Bachelor degree in any discipline
• Minimum 2 years of working experience
• Knowledge and experience in planning, programme development, stakeholder engagement and management, and project management
• Able to think critically and strategically, with strong conceptual and analytical abilities
• Strong planning, project management and organisational skills
• Adept in stakeholder engagement and management to foster buy-in and collaboration
• Strong written and verbal communication abilities
• Resourcefulness in problem solving and resilient in overcoming challenges
• Ability to work independently and in a team
• Ability to work effectively under tight deadlines
• Knowledge of the Singapore healthcare system and/or population health models will be advantageous

Provide administrative support to the regional community operations in leading a healthy lifestyle within the community.

Job Responsibilities

• Data entry, scheduling appointments and billing of services

• Staff on-boarding / off-boarding

• Receive and respond to all enquiries

• Inventory management of consumables and equipment

• Ensure data entry and billing activities are promptly and accurately captured in the respective database and/or systems within the stipulated timeline

• Ensure staff receives the appropriate access and equipment on the first day of work

• Ensure all relevant access and equipment are reclaimed / terminated on staff’s last day of work

• Ensure all enquiries are promptly and professionally handled within the stipulated timeline

• Ensure all relevant consumables and inventory are adequate to meet operational needs

• Any other duties assigned

Requirements

• Diploma in any discipline
• At least 2 years of working experience • Self-motivated and strong team player
• Meticulous and strong organizational skills
• Proficient in Microsoft Office (PowerPoint, Word and Excel)

• Effective written and verbal communication skill
• Able to work on weekends

Secretariat Functions:

• Maintain PopHealth HQ and RHSO Calendar of Events Maintain a schedule of meetings, ensure they are organized on a timely basis.
• Ensure all meeting proceedings and events are upheld in a timely and professional manner, e.g., ensure quorum, project slides and time keep for an efficient meeting.
• Track submission of presentation materials with stakeholders and circulate agenda materials ahead of meeting for well-planned forum.
• Write accurate and succinct notes of meeting and other needed documentation for timely approval and clearance.

Event management

• Participate actively in the planning and execution of events

Strategic, organisational planning and development:

• Support organizational planning, developmental and implementation activities based on strategic plans.
• With the guidance of team members, analyse Pophealth issues relevant for follow-up and curate agenda to drive discussions.
• Research, plan and provide operational support for management retreats, prepare presentation materials, document templates, reading materials and meeting minutes.
• Support and/or organise PopHealth HQ activities to strengthen the positioning and growth of the Regional Health System.

Non-clinical Incident Reporting:

• Work with stakeholders for incident reporting of non-clinical incidents and facilitate timely and complete submissions.

Other Assigned Projects and/or Portfolios

• To take on assigned projects and/or portfolios
• To carry out assigned tasks and achieve goals

1. Strategy and workplan

• Support reporting officer in the development of strategy and workplans together with management and RHSO
• Support reporting officer to provide updates on workplan progress to RHSO and NUHS senior management

1. Project Management

• Oversee end-to-end project management of assigned collaboration/programme
• Ensure that programme is on track to meet agreed targets/milestones and administrative documents are properly documented and maintained
• Submit timely progress reports as required
• Review programme with internal and external stakeholders for quality improvement

1. Partner Engagement

• Identify, prioritise and engage new/potential and existing social care providers and grassroots in the western region to explore and deepen collaborations
• Identify opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Manage regular engagements, feedback and issues from key account community partners
• Keep abreast of developments within social care, community care and key account organisations

1. Support implementation of NUHS Population Health strategies and regional health plan

• Keep abreast of NUHS Population Health developments and identify opportunities/gaps/support where appropriate
• Actively sync and identify potential areas of collaboration with NUHS and community to support population health

1. Others

• Any other tasks as assigned

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Keeping abreast of developments within ILTC and community care organisations
• Identifying opportunities for strategic collaborations with key partners to improve care integration and augment community care
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan

Requirements

• Good Class Degree, preferably in Life Sciences, Business Administration or related qualification
• 3 to 5 years of relevant working experience, prior experience in community care or partnerships will be an advantage
• Experienced in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

Executive / Senior Executive, Intermediate and Long Term Care, RHSO

Job ID: 4940

Job Function: Administration

Institution: National University Health System

Reporting to Manager, ILTC, the Position Holder will be responsible for engagement of Intermediate & Long Term Care (ILTC) providers and management of collaborations between NUHS and ILTC providers in the community to enhance care integration and delivery of care in the community.

Job Responsibilities

You will be responsible for the following:

• Regular engagement with key account community partners to improve care integration and delivery of care in the community
• Management of feedback and issues with/from community care partners
• Management of collaborations/initiatives/projects to improve care integrations between NUHS and ILTC providers and/or augment community care
• Keeping abreast of developments within ILTC and community care organisations
• Serving as workgroup/meeting secretariat
• Supporting implementation of NUHS Population Health strategies and regional health plan
• Provide adminstrative support to department activities and programmes

Requirements

• Bachelor Degree, preferably in Life Sciences, Business Administration or related qualification
• Fresh graduates are welcome to apply, prior experience in community care or partnerships will be an advantage
• Experience in project management and working with multiple stakeholders
• Possess confidence to engage internal and external stakeholders at all levels
• Ability to multi-task and work under tight timelines
• Good analytical and organization skills
• Excellent written and verbal communication, problem solving, presentation, negotiation and interpersonal skills

Assistant Manager, Group Contact Centre

Overview and purpose of the position

NUHS provides healthcare delivery through the National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), Jurong Community Hospital, Alexandra Hospital (AH) and the National University Polyclinics (NUP). Currently, the institutions have their own Contact Centres to handle enquiries and appointment scheduling requests from patients and the public.

As an Assistant Manager, your role is to drive change, determine operational strategies, capacity planning and performance reviews together with Institution Lead.

Job Responsibilities

• Supports the Institution Lead to oversee and manage the operations by:Assisting in leave and roster planning and manages roster of staff for daily operations
  Preparing documents for annual budgeting cycle and monitor budget utilization
  Sharing and broadcasting updates to the team
  
• Ensures that call / email audits are completed. Conducts performance appraisal of staff regularly by developing and reviewing staffs’ actions plans.
• Manage and resolve complex feedbacks which are escalated by Service Team Leaders and handles staff’s disciplinary issues.
• Implement quality improvement projects to promote service standard and quality improvement of the contact centre with Institution Lead.
• Prepare monthly performance report for updates to management with Institution Lead.

Job Requirements

• A recognised Degree in any discipline. Fresh graduates are welcomed.
• Preferably with relevant experience in Healthcare or/and Contact Centre, and knowledge of contact centre processes and systems
• Possess exceptional interpersonal and communication skills with the ability to develop strong working relationship at various levels
• Strong leadership qualities with the ability to motivate and nurture the team to meet operational goals
• Self-directed, resourceful and self-motivated with an analytical mind and good problem-solving skills
• Able to multi-task and work under a stressful environment
• Proficient in MS Office applications
• Candidates with supervisory role are preferred

Pre-Registration Pharmacists / Pharmacists

The Institute of Mental Health is a 2,000 bed acute tertiary psychiatric hospital. We offer a comprehensive range of psychiatric, rehabilitative and counselling services for children, adolescents, adults and the elderly.

The Challenges

You will provide patient-centred services to the different sub-specialties of psychiatry and mental health. You will:

• provide professional and clinical services
• attend multi-disciplinary rounds to contribute to patients’ drug therapy management and answer drug queries
• provide pharmaceutical care services
• provide medication education and counselling
• provide drug information services
• conduct training and education sessions
• run medication management clinic for outpatients
• supervise a team of Pharmacists, Pharmacy Technicians and Pharmacy Assistants
• participate in clinical research

The Requirements
• Degree in Pharmacy that is registrable in Singapore
• Pharmacists with hospital working experience are preferred (Pre-Registration Pharmacists are welcome to apply).

Salon Manager Responsibilities:

• Providing all services offered by the salon, which includes hair cutting and styling as well as hair removal and beauty treatments.
• Recruiting salon staff that meets mandatory educational and licensing requirements.
• Preparing work schedules for salon staff.
• Setting goals for each staff member, evaluating staff performance, and providing training and overall guidance.
• Monitoring salon supplies and equipment and ordering new stock as needed.
• Creating and distributing promotional material to attract new clients.
• Addressing and resolving client complaints regarding salon services and employee behavior.
• Processing clients’ payments and maintaining accurate financial records.
• Ensuring that the salon is clean and well-maintained at all times.

Salon Manager Requirements:

• Have at least 1 year of salon management experience.
• Have B2C marketing experience.
• Proficient in all microsoft office applications.
• Proficient in English, Chinese and Malay languages.
• The ability to work in a fast-paced environment.
• Excellent organizational skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• *** Able to do morning and night shifts rotation.***

Overview of the job

Did you know that at P&G we consider Product Supply (PS) as the engine that accelerates value creation? Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present meaningful work every single day!

We are looking for a ESS Operations Leader for ASEAN & MEA for our PHC Regional Business Unit (RBU) who can be a great collaborator with very diverse teams in the Personal Health Care Organization as well as with our External manufacturing business partners. This person will be accountable to ensure Business processes are in place and to deliver the Commercial Business Plan with Operational Excellence. Value accr

etive growth through supply chain mastery, business acumen, and organization building.

Your team

You will report to Senior Director, Supply Network Leader for the RBU. The role will supervise a diverse team of people in ESS Operations, extended Multi-functional team including ESS Quality, ESS Purchases, ESS MPD, ESS Business Planning closely engaging with external multi -functional- Commercial & R&D teams, Finance, Regulatory & R&D team members.

How success looks like

• End to end execution of ESS Supply Chain Operating strategy with External Business Partners.
• Outstanding supply service delivery of Service & Cash targets of ESS Supply Chains.
• Deliver Cost - Net Structural Savings by creating a pipeline of Ideas and
• Deliver Flawless Initiatives of the PHC Business Unit that touch the ESS manufacturing sites.
• Highly engaged & capable ESS organization and improving pipeline for future PS leaders

Responsibilities of the role

• Develop & Implement ESS Operations Master Plan for ESS Supply Chain . Drive strategic decisions impacting supply chain with the lead team
• Deliver best-in-class customer service, Quality, Cost & Initiative partnering closely with BU PS leaders and External manufacturing sites
• Achieve end-to-end supply chain operational sufficiency to support profitable business growth
• Build a robust ESS Operations Organization.

Role Requirements

• 10+ years of consumer & Pharma goods supply chain, manufacturing, operations, quality assurance, Planning and customer service experience.
• Experience in dealing with External Manufacturing partners. Building relationships & Influencing External partner Organization will be critical.
• Experience in production management, Operational efficiencies , Initiative delivery through External manufacturing sites.
• Experience in leading and collaborating with large multi-functional teams with varied strengths.
• Knowledge & expertise of manufacturing & Operational excellence. Knowledge & Experience in IWS system will be preferred.
• Effective English communication skills, both oral and written. Communication within internal P&G stakeholders and External Manufacturing partner.
• Fluency in Bahasa language (Oral & Written) is preferred.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Manager, NUHS HR CoE Manpower Planning & Analytics (1 year contract)

Overview

The successful candidate will join Manpower Planning and Analytics Team in NUHS HR COE Division. He/She will leverage on HR automated system/process to develop effective HR programmes and processes to meet the objectives of the organization.

This role includes planning for National University Health System (NUHS) intermediate to long-term manpower needs planning to support development/expansion plans.

Job Responsibilities

You will be responsible for the following:

Projects:

• Work with Strategic Workforce Planning (SWP) committee to analyse and develop manpower planning solution to support new development/expansion Infrastructure plans at Tengah/New Poly/NUH/AH/Community
• Work on manpower needs projections between 2024 and 2037 to support expansion plans, weaving into consideration and analysis of Nesting (manpower surge ~two years before a campus opens) and where to deploy nesting headcounts, including planning to cater for workspaces
• Collaborate with various stakeholders from all Institutions/Business Units, including engaging with MOH, to establish baseline staffing norms for all Job Groups in NUHS Healthcare cluster
• Ascertain and reinstate the foundational manpower needs for all job group as the budget planning guidance in addition to existing manpower budget-actual forecasting process
• Support MOH lead – Medical Workforce Transformation in establishing productivity measure matrix using WAU (Weighted Average Unit) model and evaluate/mapping of medical activities to improve/streamline processes
• Establish and mange detailed plans, scope milestones and deliverables
• Assess and manage project risks and mitigation plans, call out necessary escalation whenever needed
• Conduct business requirement analysis and identify key business challenges and solutions
• Establish performance indicators, measure and achievement of desired business outcomes, identify improvement opportunities to achieve the desired outcomes
• Track, prepare and communicate regular project progress timely to project sponsor and stakeholders
• Facilitate meetings effectively
• Build and enhance professional relationships with all stakeholders including vendors

Analysis:

• Manpower needs analysis (e.g workload analysis)
• Manpower productivity, parameters and benchmarks

Requirements

• Bachelor Degree or Above – Major in a quantitative discipline i.e. Finance, statistics, human resources, economics, or any related discipline
• Minimum 5 years’ experience in Healthcare industry with a sound understanding of various Healthcare workforce job groups is critical to excel in role
• Ability to multi-task and work under tight timelines and capable to effectively prioritize/organize work
• Strong analytical, organization and problem-solving skills
• Strong accountability to deliver high quality work
• Excellent communication, presentation, negotiation and interpersonal skill
• Possess confidence to resonate with senior management leadership – internal and external stakeholders
• Stamina and resilience of character, confident in the management of ambiguity
• Fast and innovative learner as a self-starter, strong drive and able to work independently
• Ability to work as part of a team, within a very busy environment, which has strict deadlines
• Flexible in their approach and undertake other duties and projects when required
• Systematic with strong organizational and management skills

Company Description

Guardant Health AMEA is a leading precision oncology company focused on helping conquer cancer globally through use of its proprietary blood tests, vast data sets and advanced analytics. Its Guardant Health Oncology Platform is designed to leverage its capabilities in technology, clinical development, regulatory and reimbursement to drive commercial adoption, improve patient clinical outcomes and lower healthcare costs.

Essential Duties and Responsibilities

· Lead development, implementation and execution of external strategies and messaging to communicate the Guardant Health story, building a positive reputation with key external stakeholders including investors.

· Collaborate with and advise senior leaders and functional groups including Investor Relations, Marketing, Clinical Development, Tech Development, Legal and Regulatory to ensure external corporate messaging is consistent and supports Guardant Health’s mission.

· Support development of messaging across Guardant Health product portfolio. Champion Guardant Health’s values internally and partner with the People Team to develop strategies & messaging that generates excitement for potential job candidates and current employees.

· Serve as a media spokesperson; build and maintain relationships with key reporters.

· Maintain expert knowledge of the competitive, scientific, technical, regulatory, and reimbursement landscape.

· Manage high-profile communication issues and crises.

Corporate Communications

· Develop and manage integrated strategic external and internal corporate communication programs and content that support company business goals by achieving appropriate positioning opportunities for Guardant Health, its products and programs, and supporting its desired image among key internal and external audiences.

· Lead the development and distribution of written and oral communication in order to deliver the company story to a wide variety of internal and external stakeholders.

· Drive relationship-building and engagement with media/influencers to generate frequent, positive coverage.

· Become a subject matter expert and passionate storyteller about Guardant Health and its mission.

· Plan the Editorial Calendar and report results of our media engagement.

· Support senior leaders with speaking engagements.

· Handle highly sensitive, confidential corporate communications, initiatives and projects and advise senior management on associated communication strategies and issues. Lead and manage communication strategy and execution during crises.

· Collaborate with finance, marketing, medical affairs, clinical development and regulatory to identify key messages and ensure accurate information is reflected in external corporate communications.

· Work closely with Marketing to develop programs that support and complement product marketing campaigns.

· Advance Guardant Health policy positions and messaging to ensure IR and PR communications vendors are positioned to engage stakeholders.

· Performs all other related duties as required.

Government Affairs

· Government Affairs internal and external engagement in relevant policy areas

· Drive development and execution of state and federal government affairs strategies designed to support Guardant Health’s core business strategies for current and future divisions.

· Monitor and anticipate state and federal legislative developments affecting Guardant Health and help strategically position the company to effectively engage.

· Build and maintain effective relationships with key country government officials in AMEA (ex-Japan).

· Identify and implement appropriate strategies with third-parties and coalitions to advocate for Guardant Health’s legislative positions

· Represent Guardant Health with key trade associations.

· Manage Guardant Health external consultants in AMEA (ex-Japan).

· Build and maintain relationships with internal partners, including Commercial, Medical Affairs, Market Access, Corporate Communications, and Patient Advocacy to execute our public policy strategies and achieve business goals

· Increase management and business unit understanding of and participation in the federal policymaking process. Collaborate with business units on critical issues, utilizing executives and internal experts to advance Guardant Health positions.

Qualifications

• Education: Minimum of a Bachelors Degree and 8-10+ years of related experience in pharmaceutical/Biotech or Diagnostic communications.
• Pharma/biopharma or Diagnostic communications experience required.
• Executive presence and comfort in all interactions with employees, senior-level management and critical external stakeholders, (e.g. media, policy officials, advocates)
• Proven ability to lead through influence, flexibility and diplomacy.
• Excellent writing, presentation and oral communication skills with strong business acumen and ability to create messaging that drives engagement.
• High level of energy, initiatives and ownership.
• High result orientation with proven track record of strong implementation skills
• Strong interpersonal, partnering, and influencing skills; ability to bring together a variety of different viewpoints from different stakeholders, incl. senior management, and to work towards a common approach with the right level of integration and guidance.
• Experience in PR agency management and selection

DESCRIPTION:

1. To assist the Demi Chef/Chef de Partie of the section
2. To be responsible for the hygiene standard and cleanliness of the section
3. To ensure that all patient meals are dished accurately according to ward orders
4. To ensure that all meals produced by the section are of acceptable standards
5. To minimise wastage and optimise stock level of raw materials and ingredients.
6. To perform any other duties as assigned.

JOB REQUIREMENTS

1. Minimum with Primary School Education
2. At least 2 years of experience as a Commis Cook position
3. Able to work on weekends and public holidays (timing: 7am to 4:30pm, 8am-5:30pm, 9-6:30pm)

Job Description:

· Assist in serving of meals and drinks to the residents

· Assist in oral feeding, eg. full or soft diets, to residents without swallowing disorders

· Assist in activities of daily living (ADL) of residents

· Assist to keep residents clean and dry

· Perform general housekeeping to maintain cleanliness of the nursing home, eg.

mopping, sweeping and washing

· Maintain cleanliness and tidiness of residents' environment eg. tidiness of residents'

beds and lockers

· Carry out any other duties as assigned by nurses

Requirements:

· Able to communicate in English

· Primary / Secondary School education

· Relevant experience would be an advantage

· Candidates with Certificate in Healthcare support (Nursing Care) can also apply

· Able to perform 2 and/or 3 rotating shifts including weekends and public holidays

· Candidates with higher years of experience may be considered for Healthcare Assistant role

· On the job training will be provided

The Manager will be responsible to set up the Medical Affairs of NUHS@Home, develop strategies to enhance the effectiveness of its clinical quality program within the organisation and to identify and work on developing quality models, design and implementation of audits and risk management activities.

Job Responsibilities

Primary Responsibilities and Duties (80%)

• Set up and run the following QA and clinical services committees in functions such as organising meetings, preparing relevant reports for meetings, recording minutes, and ensuring that follow-up actions are taken after the meetings.

Not limited to:

• Clinical Committee which may comprisePharmacy, Therapeutics and Medication Safety Committee
  Credentialling and Privileging Committee
  Clinical Services, Medical Device and Procedures Committee
  Clinical Pathways Committee
  Antimicrobial Stewardship Committee
  Clinical Ethics Committee
  Infection control Committee
  
  Risk Management Committee which may compriseMortality, Morbidity and Peer Review Learning Committee
  Patient Safety Committee
  
• For clinical performance measurement:

Monitor and collate data for

• Hospital-wide Dashboard
  Healthcare Performance Office
  QIP indicators - hospital wide clinical quality indicators
  Other indicators
  

Collaborate closely with relevant data/ operations teams to ascertain the precision and validity of data, facilitating the timely submission of the performance indicators report to the Ministry of Health.

• Ensure that drafts for new or revised clinical forms, e.g., consent forms and clerking forms, are vetted by hospital lawyer if necessary and approved by GCMB/ Clinical Lead in a timely manner.
• Conduct JCI / ESS (or equivalent) activities.
• Conducting clinical audits for various clinical work processes, case notes audit / review, audits on problem cases and ad-hoc audits.
• Oversee the monitoring of mortality and morbidity reporting ensuring 100% reporting rate.
• Compile and analyse data and generate annual reports.

Secondary Responsibilities and Duties (20%)

• Coordinate activities for Hospital Licensing Exercise and serve as liaison person for any queries on hospital licensing. (if required)
• Assist in preparing budget proposal (if required)
• Other Medical Affairs ActivitiesPrepare presentations for HO / MO orientation (if required)
  
• Prepare papers for Medical Board, NUHS Board and MOH as and when required.
• Any other assigned duties.

Job Requirements

• Possess Bachelor’s degree with experience in a hospital setting
• Experience in Quality Management/Assurance in an acute care hospital will be an added advantage
• Computer skills in Words, Excel, Access and PowerPoint
• Basic statistical skills
• Keen interest in developing databases and reports relating to clinical QA
• Strong interpersonal skills, be meticulous, self-initiated and independent

Responsibilities:

• Responsible for payment collection, process medical reports requests as well as arrange appointments for specialist and work injury compensation reviews.
• Provide excellent customer service to our customers and meticulous administrative support.
• Responsible to liaise with different stakeholders to facilitate the completion of medical report requests.
• Any other duties assigned from time to time

Requirements:

• Minimum 'N' Level qualification
• Relevant work experience in healthcare, hospitality or service industries will be an advantage
• A customer-oriented team player with good interpersonal skills
• Able to multitask and have an eye for details

Working Schedule (Office hours):

• Mon – Thu: 8.30am – 6pm
• Fri: 8.30am – 5.30pm

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

Applications are invited for the following full-time position in the Saw Swee Hock School of Public Health:

Research Associate (Health economics and medical innovation)

Research Associate positions are available in the Saw Swee Hock School of Public Health, National University of Singapore, to support the Principal Investigator Assistant Professor Wang Yi in research projects in the areas of health economics, early health technology assessment and medical innovation development.

The research team works on the crossroads of health economics and medical innovation development. We work on diverse projects including theoretical framework development, method development, and empirical works in collaboration with clinicians, medical innovators, and decision makers.

The successful candidate will be expected to perform research administration, conduct research, communication with collaborators, disseminate research findings, and participation in capacity building through conducting workshops for local and regional participants. The projects assigned to the RAs will be aligned with their skillsets and career goals. The RAs will be involved in other projects as well for continuous learning and peer support.

The RAs will be presented with various opportunities to further develop their skills to ensure personal growth. We welcome academic creativity and will be highly supportive of candidates who wish to either pursue academia or desire for career progression. The team will also support the RAs to develop their own research ideas and projects provided they show self-motivation and a good understanding of the field.

Requirements:
Applicants are expected to possess a master’s in related field such as Economics/Health Economics/Public Health/Statistics. The grade of appointment will be accorded based on candidate’s academic qualifications and years of relevant experience.

Applicants with following experiences and skills are preferred:
• Experiences and/or research interest in health technology assessment, early health technology assessment, and/or medical innovation development
• Health economic modelling with Markov cohort model/ discrete event simulation
• Data analysis or data management using electronic medical records, clinical trial data, survey data, and observational data
• Systematic review and meta-analysis

Software requirement:
• R, STATA, or other similar software

Recruitment is open immediately and will continue until the position is filled. To apply, please send:
• Cover letter highlighting short-term and long-term career goals,
• Curriculum Vitae containing details of two named referees,
• A sample of published work and roles in the projects, if applicable.

Responsibilities

To provide clerical and support functions in the Emergency department as well as the reception services including patient registration, scheduling appointments, billing and enquiries.

Requirements

· GCE ‘N’/’O’ Level or Diploma holder

· Service-oriented, confident and have a passion for helping others

· Good communication and interpersonal skills

· Proficient in Microsoft Office applications

· Able to work 3 shifts on Public Holiday and weekend

· Comfortable to work in ward settling which is non-airconditioned

Candidates with relevant experience could be considered for a Senior role

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

The Role

• Manage the campaign planning process from planning, commercial negotiation to execution with relevant stakeholders
• Work with design agency and suppliers to ensure timely and accurate uploading of content for campaign pages, promotion codes, Shop pages, product listings
• Understand consumer habits and provide brief to Designer on campaign layouts that will encourage browsing and conversions
• Facilitate suppliers booking of E-commerce assets and ensure submission of promotion banners are in line with guidelines
• Manage Guardian’s portfolio on platforms (Guardian.com, Shopee, Lazada) including product upload, product updates, delisting, returns management, stock accuracy, and shop content creation & updates
• Increase sales conversion by creating banners to convey product messaging and promotions
• Ensuring attractive deals, pricing, promos are setup accurately on the platforms
• Liaise with commercial and fulfilment team for any issues and challenges
• Assist customer service team for escalation cases
• Report and escalate issues to relevant internal and external stakeholders for troubleshooting
• Competitor monitoring and suggestions on improvements for an optimum customer experience
• Any other ad-hoc campaign related and administrative tasks

About You

• Minimum a Diploma in Business Management or related disciplines
• 1- 3 years of relevant experience in retail/e-commerce industry
• Dynamic, self-motivated and able to work under pressure
• Strong attention to detail
• Excellent communication (spoken and written) and interpersonal skills
• Proficient in MS Office Applications
• Experience in FMCG will be an advantage

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The Singapore Population Health Studies (SPHS) is a population-based health research initiative at the Saw Swee Hock School of Public Health, National University of Singapore. SPHS aims to investigate the interactions between lifestyle, physiological, genetic and other omics biomarkers and their impact on health and longevity. In addition, SPHS will serve as a platform to monitor risk factors in the population and gain insight into determinants of health-related behaviours. For this purpose, SPHS includes over 50,000 adult Singaporeans and long-term residents from three major ethnic groups (Chinese, Malay, and Indian), for a better understanding of disease aetiology in urban Asian settings, and the development of improved preventive and therapeutic measures for Singapore and other Asian populations.

JOB PURPOSE
This role primarily involves the recruitment and data collection activities of the research projects under the SPHS unit that will contribute towards the building of a population health research biobank for Singapore.

Duties & Responsibilities
1. Take consent from research participants before performing any research procedures
2. Perform basic assessments that include measurements of blood pressure and visual acuity, fundus photography etc. and enter data into the correct electronic form via a tablet. Keep to a turnaround time of 8-10min per participant.
3. Perform spirometry and keep to a turnaround time of 10-15min per participant.
4. Minimise the waiting of participants by directing them to next most available test station.
5. Encourage participants to perform procedures to meet the required standards to ensure that the data output is good to use for research.
6. Perform regular cleaning and maintenance of equipment.
7. Account for the inventory levels of consumables.
8. Conduct/undergo in periodic re-assessment of techniques to maintain consistency of image and data acquisition for standardisation
9. Ensure the safety and protect the privacy of research participants by adhering to best practices.
10. Perform data entry and data checks.
11. Any other responsibilities as required by future research projects.

Qualifications

1. A background in biomedical science, optometry or nursing is preferred
2. Diploma, NITEC or degree qualifications with a good command of spoken English and Mandarin/Malay (for interacting with non English speaking participants)
3. Work hours are: 7.45am to 6.15pm on Mon, Tue, Thu and Fri; and 7.45am to 3.15pm on alternate Sat.
4. Comfortable with using a tablet to retrieve and update records.

WHAT ARE WE LOOKING FOR
We are looking for a teamplayer capable of self-learning and working in a fast-paced environment, and who is service-oriented and good at time management. This job is for you if you enjoy working in a research setting and has a keen interest in helping to build a national biobank for research.