Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

Job Description

The National University of Singapore – which is the top-ranked university in Asia – is recruiting full-time Associate Professors for the Saw Swee Hock School of Public Health (SSHSPH) on the tenure/research/practice track appointments. In addition to an attractive salary and benefits package, new faculty members may be eligible for a start-up grant to initiate their independent stream of research and subsidised university accommodation.

The positions are specifically for faculty to work in the Health Systems & Behavioural Sciences Domain of SSHPH. Researchers active in one or more of the following areas of Health Promotion/Implementation Science are particularly encouraged to apply:

Health Promotion
• Research on:
o Behavioural and communication theories/models,
o Social, environmental, and behavioural change interventions, and
o Evidence-based strategies and their impact on socio-behavioural, environmental and health outcomes for various populations.
• Analyses of:
o Population health needs using mixed methods and appropriate statistical procedures, e.g., structural equation modelling, and
o Healthcare systems and policies to design health promotion interventions for the general public as well as at-risk populations.
• Planning, implementation, evaluation, and communication of sustainable and effective programmes targeted at health promotion and/or disease prevention for the public.
• Development and advocacy of practices, policies, and laws that will provide supportive and enabling environments for the promotion and improvement of public health.
• Leveraging on structures and mobilisation of organisational, governmental and community resources to create health-promoting environments.

Implementation Science
• Research on attenuating implementation bottlenecks and roadblocks.
• Development and optimisation of implementation strategies and methods to generate sustainable improvements in healthcare and delivery systems.
• Promoting the systemic uptake of research findings to advance positive outcomes in clinical, organisational or policy contexts.

Job Requirements

Requirements:
a) Recognised Doctoral degree in a relevant discipline with strong post-doctoral research records,
b) Track record of publishing in high-impact international peer-reviewed journals,
c) Experienced in leading independent research studies or a component within larger research programmes,
d) Ability to generate and maintain an independent stream of research funding,
e) Ability to teach public health courses at both undergraduate and graduate levels,
f) Ability to work in multidisciplinary teams, and
g) Ability to work with culturally diverse populations.

Responsibilities include:
• Establishing an independent research agenda through extramural funding,
• Developing collaborative, multidisciplinary research,
• Curricula design and teaching,
• Supervision of postgraduate students advising, and
• Contributing to policy/community development in the field of public health.

Application Procedure

For more information on NUS, please visit: www.nus.edu.sg. For more information about the Saw Swee Hock School of Public Health, please visit www.sph.nus.edu.sg.

Please note that only shortlisted candidates will be contacted.

RESIDENT DOCTORS

Northeast Medical Group is expanding and looking to employ new Resident Doctors.

Our Group of Clinics: Bukit Batok, Buona Vista, Raffles Place, Kallang, Bedok, Bedok North, Geylang Bahru, Simei, Tampines, SengKang, Punggol.

We offer a competitive salary, excellent benefits, office hours practice and an opportunity to work in a team of committed and experienced professionals.

§ The successful candidate will need to be a medical doctor qualified and registered with the Singapore Medical Council.

§ The Family Doctor will be responsible for providing comprehensive and quality family medicine care to patients of all ages.

§ This includes diagnosing and treating acute and chronic illnesses, monitoring patient health, and providing preventive health care services such as health screenings and immunizations.

§ There will be a focus on Healthier SG initiatives.

§ The Family Doctor will also be required to keep accurate and up to date patient records, provide patient education, and work in collaboration with other team members in NEMG.

§ The successful candidate should be able to demonstrate excellent communication and interpersonal skills, knowledge of current medical and MOH practises and excellent problem-solving skills.

Note: Doctors with GDFM will receive additional fixed monthly payment.

If you are interested in joining our team and helping us to provide the best possible care to our patients, please send your CV in confidence by clicking APPLY button or to email: [email protected]. We look forward to hearing from you.

- Performing facial services and body treatments

- Providing after facial customer service and follow-up appointments with customers

- Educating customers on the products and informing them on promotions

- Achieving monthly facial service targets and compile daily sales tracking

- Counter maintenance and replenishment of inventory (saleable items, testers and collaterals)

- Conduct monthly stock take exercises

- Participate in workshops outside of sales floor

- Keep track of the Loyalty Card programs and updating of customer database

- To be well groomed at all time

We are looking for a Beauty Manager to be responsible for our day to day operations.

Beauty Manager responsibilities include supervising staffs, scheduling shifts, handling customer queries, promoting our services and keeping updated product records.

Have beautician experienced.

Interested please call 90288349 or email your Curriculum vitae to:

[email protected]

Job Description:

· Advise management on EHS legal and other requirements,, including their changes.

· Ensure provision in legal requirement such as WSH Act and WSH (Construction) Regulations are complied with.

· Review company’s safety performance and formulate measures to achieve continuous improvement.

· Review company safety resources and provide recommendations to management to meet EHS requirement.

· To arrange with senior management and laisse with projects to conduct monthly safety site walk.

· Fulfill any additional responsibilities assigned by the Project/Site Manager.

Requirements:

· Accredited WSHO and ECO with a minimum of 5 years of experience in the relevant field.

· Possess a Diploma in Engineering or Environmental Health and Safety.

· Demonstrated proficiency in organizational, interpersonal, and leadership skills.

· Capable of leading WSHOs, offering supervision, guidance, and instructions to all safety personnel.

· Sound understanding of government regulations pertaining to Occupational Safety, Health, and Environmental domains.

· Well-versed in OSH/ISO documentation.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

• Responsible for safety and health management system in compliance with the Workplace Safety & Health Act and NUS Safety and Health requirements
• Establish a framework for legal & statutory compliance through assessing the applicability of safety & health legal requirements and regulated chemicals, as well as departmental related licenses.
• Provide technical guidance on safety & health requirements, including proposing measures based on hierarchy of controls
• Provide support to college level safety & health programmes and processes, including Secretariat for Department and College level S&H committee meetings
• Manage laboratory commissioning and decommissioning
• Maintain and update safety & health licences and documentation for compliance, oversee all internal audits and reports for compliance
• Conduct regular safety inspections and organise S&H activities and events
• Review, implement, monitor, and coordinate S&H emergency preparedness supporting drills/exercises.

Job Requirements

• Degree in Chemistry or HSE or Engineering or related subject
• At least three years working experience in chemical-related workplace
• Fresh Safety & Health graduates who are highly motivated and with prior 2 years of relevant experiences are welcome to apply
• Familiar with statutory safety regulations
• Familiar with hazard identification, risk analyses and assessment methodologies
• Good knowledge of industry standards and practices relevant to laboratory safety
• Workplace Safety and Health Officer (WSHO) with MOM, qualified Fire Safety Manager (FSM) with SCDF would be advantageous
• Excellent communication and organizational skills with the ability to multi-task
• Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint)
• Independent and good team player
• Highly committed with good service-oriented attitude

Mindset Learning Hub (MLH) aims to provide Workforce Skills Qualifications (WSQ) training and employment placement, in industries such as cleaning, food and beverage, hospitality, healthcare

support and retail, for Persons-In-Recovery.

Responsibilities:

Case Management

· Manage cases and perform case intervention and management to persons with mental health issues or those with multiple disability

· Conduct referral and pre-intake discussions with stakeholders that include hospitals and other social service agencies

· Conduct intake assessments for information gathering for assessment of suitability or make relevant referrals

· Develop and monitor individualised vocational plans and keep proper documentation of session records

· Provide psychoeducation to enable mental illness management

· Provide service linkage and referrals for other supports, when required

· Participate in regular case presentations and discussions within the team, and case conferences with hospitals and other agencies

· Work with co-workers in formulating individualised learning plan for the development of beneficiaries towards skills enablement and employment

· Work with community agencies and partners in service delivery

· Work with employers in the development of jobs and jobs availability

· Provide pre-vocational support and intervention that include work preparedness, interview skills development and emotional support to beneficiaries during various stages in their vocational rehabilitation

· Provide training on work skills, social and life skills, when required

· Present and share centre and SAMH objectives and mission to visitors that include funders, public and representatives from government and social service agencies, schools etc.

Administration and others

· Complete and maintain proper case notes and session records

· Process and complete reports required by the centre

· Work with co-workers in updating and maintaining good database for reporting and tracking purposes

· Support in centre operations and other ad-hoc duties assigned

Job Requirements

· Minimum Degree in Psychology, Social Work, Occupational Therapy

· Experience working with persons with mental health issues and other disability in vocational rehabilitation are advantageous

· Patient and passionate about working in social service and with persons with different special needs

· Meticulous and strong in keeping good records

· Ability to work in a team and possess good communicate skills – able to communicate with employers, co-workers and with management

· Willing to work in centre (Jurong) and off-site

· Willing to work on some weekends, when required

· Ability to adapt to changes

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status

Job Purpose

As a Patient Service Associate, you will deliver friendly, efficient customer service and build positive relationships by creating a warm and welcoming atmosphere for all patients. You are the key personnel in helping patients navigate through our healthcare systems, resolve their queries, promote and educate health services and provide excellent patient care and satisfaction. You will work closely with healthcare professionals in an inclusive and collaborative workspace to propel NUHS service excellence to a higher level.

Duties and Responsibilities

• Assist patients with registration and payment via app and self-service kiosk.
• Advice patients on the applications available in the OneNUHS app.
• Ensure effective coordination of care in providing a pleasant patient experience journey at outpatient services.
• Provide hassle-free experience in handling patients’ enquiries such as appointments, payment, co-ordination of services, etc via email or phone as required.
• Provide chaperone assistance and assist in simple clinic procedures in the consultation room.
• Assist in administrative and technical support in teleconsultation services.
• Provide a pleasant environment in ensuring operational readiness of clinic in overall décor, cleanliness, updated materials, etc.
• Participate in service quality initiatives.

Requirements

• Minimum GCE “N” Levels. Fresh diploma graduates are welcome to apply.
• Proficient in computer skills.
• Team player with good interpersonal and communication skills.
• Pleasant and friendly disposition.
• Possess service-oriented mindset and proactive in engaging with people.
• Able to multi-task and work in a fast-paced environment.

Overview

You will be working directly with cross-functional, cross-institutional business leads to analyse and improve the credit and collection practices for NUHS Cluster.

Responsibilities

• Conduct an end-to-end analysis on current credit and collection practices in NUHS Business Office Shared Services with the aim to improve collection rate.
• Work with institution’s Operation teams to improve, tighten and comply with upfront credit management practices for non-resident patients.
• Monitor inflight patient’s bill escalation for deposit top-up, collection of past outstanding bills, conference with patient / Next-Of-Kind / Doctor / MSW on patient’s financial affordability for complex cases.
• Follow up on Non-Residents bills post discharge, including liaise with Corporates and Insurance Companies on LOG, work with MOM, ICA or other statutory board for assistance on outstanding bills relating to foreign workers, prisoners and illegal immigrants, including initiate legal actions
• Manage and review outsourced partner (1FSS) work according to SLA – reminder letters, collection agencies, patient enquiries hotline, write-off paper
• Summarise and communicate to management team on key issues, risks and key performance indicators to manage the process of various measures
• Partner with Data Protection Office to develop and improve on existing controls and processes in compliance with PDPA Act
• Participate in projects and system implementation in term of controls and risk assessment on credit management
• Work closely with internal and external auditors

Requirements

• Possess a Degree in Accountancy/ Finance/ Business or the equivalent with at least 5 to 7 years’ experience in credit management, audit or compliance.
• Experience in healthcare industry will be an advantage.
• Proficient in Process Redesign, SAP and Microsoft Office suite
• Organized, detail-oriented and able to work independently
• Possess strong analytical and problem solving skills
• Good verbal communication and presentation skills
• Motivated, proactive and optimistic about challenges

Senior Executive, NUHS Command Centre, Group Care Plan Operations

Overview and purpose of the position

Senior Executive, NUHS Command Centre will assist in the NUHS Command Centre operations in both peacetime and non-peacetime. The incumbent will partner the NUHS hospitals’ operations and command centre teams to ensure the smooth operational flow within the NUHS hospitals. Additionally, the incumbent will be expected to support scenario and preparation planning for community outbreaks/ pandemics and stand up to support External Crisis Operations, when required.

Job Responsibilities

• Assist in the running of the day-to-day operations of NUHS Command Centre
• Monitor NUHS hospitals' inflow, inflight and outflow situation
• Conduct trend analysis based on past data to derive predicted future trending of hospital flow
• Preparation and dissemination of operations staff aids and reports, as and when needed
• Facilitate meeting set up and running, as and when needed
• To coordinate with internal and external stakeholders on tasking orders, resource planning, mission analysis, disseminating response and activation plans, support in logistics coordination, forecast of key events, etc
• Assist in the running of the day-to-day operations of NUHS External Crisis Operations Command Centre during activation
• Assist the team in the conduct of regular table top and training exercises as part of NUHS External Crisis response readiness
• Monitor and track status of external operations, when required.

Job Requirements

• Basic degree in any discipline.
• At least 3 years of relevant work experience in administration or project management.
• Healthcare operational experience will be an added advantage, although not necessary.
• Experienced in operations and emergency planning.
• Ability to work with multiple internal and external stakeholders.
• Ability to operate in a complex environment and adaptive to changing roles and priorities.
• Strong collaboration, interpersonal and communication skills
• Able to work independently and as a team.

Responsibilities:

The Senior Enrolled Nurse (SEN) is responsible for providing care for patients, promoting a therapeutic environment and assistingthe multidisciplinary team in the patient’s treatment plan, under the directionand guidance of the Registered Nurse.

Requirements:

• Professional Certificate / NITEC in Nursing (please submit the transcript along with your resume)
• Must be enrolled with Singapore Nursing Board
• Minimum 3 years’ experience as an Enrolled Nurse I
• Willing to do shift work

We provide:

• 5 days work week arrangement
• Training and development opportunities

Job Description & Requirements

About Us

Siena Health is a healthcare company that focuses on making quality healthcare accessible and simple for all. We have thousands of satisfied customers and are pleased to be one of the highest-rated digital healthcare platforms.

Job Description

• Providing care to patients in the clinics with acute and/or chronic illnesses;
• Providing tele-consult services;
• Be involved in patient assessment and care planning;
• Collect, record, and maintain patient information, such as medical history, reports, and examination results;
• Refer patients to specialists for further testing and treatment, if needed;
• Being conversant with all relevant acts, rules, regulations, and government orders that may be in force from time to time and ensuring full compliance by clinical staff;
• Locum rate of $80~/hr; flexible working hours.

Job Requirements

• Basic Medical Degree recognized by the Singapore Medical Council.
• Medical Degree from recognized universities.
• Attainment of All Relevant COCs/Certificates.
• Minimum 2 years of experience.
• Experience in performing and monitoring medical-grade aesthetic treatments is a bonus.

Senior / Customer Service Associate, Group Contact Centre

As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs
• Provide timely, accurate and appropriate information and assistance to address caller's enquiries
• Book or reschedule appointments based on caller's request
• Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
• Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

Job Requirements:

• Minimum Diploma in any discipline. (Fresh graduates are welcomed)
• Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
• Able to communicate fluently in English and Mother Tongue
• Able to read and write fluently in English
• Pleasant and cheerful personality with good interpersonal skills
• Able to adapt to fast pace working environment
• Computer literate and good typing skills
• Able to multi-task and work under a stressful environment
• Willing to work on rotating shifts, including PHs and weekend

Working Location:Choa Chu Kang Polyclinic / Ng Teng Fong General Hospital / The Synergy

· Identify the needs of prospects and extend professional advice and solutions to them.

· Engage and establish relationships with prospects from the daily-assigned pool of leads.

· Conduct sales pitch to prospects and convert them into long-term clients.

· Capture mindshare and build market presence in the Postpartum industry.

· Provide exceptional customer experience and maintain high service standards.

· Maintain a good after-sales relationship with clients and ensure their inquiries are handled promptly.

· Any other ad hoc duties assigned by supervisor or Management.

We are looking for a Beauty Salon Manager to be responsible for our salon’s day-to-day operations.

Beauty Salon Manager responsibilities include supervising staff, scheduling shifts, promoting our services and keeping updated records of expenses and revenues. Ultimately, you’ll help boost client satisfaction and increase our revenues.

Responsibilities

• Oversee daily salon operations
• Hire and train beauticians, as needed
• Organize employees’ shifts, considering peak times and seasonality
• Order beauty products, like creams and essential oils and replenish stock
• Arrange for regular maintenance services for all equipment
• Apply hygiene practices across all beauty stations
• Ensure all beauty treatments meet high quality standards
• Maintain staff records, including salaries and working schedules
• Promote services, products and discounts on social media
• Receive payments from clients and track all transactions
• Keep updated records of costs and revenues (e.g. daily, monthly and quarterly)
• Run online competitions and offer discount packages to attract new customers

Requirements and skills

• Proven work experience as a Beauty Salon Manager or similar role
• Good knowledge of beauty treatments and products (e.g. for skin care)
• Basic bookkeeping knowledge
• Excellent organizational skills
• Ability to handle customers’ requests and complaints with grace. Additional certification in Beauty Therapy or Cosmetology is a plus

We are a beauty salon looking for a candidate that has the experience to manage the day to day operation of a beauty salon including job assignment, beauty consultation, marketing promotion, inventory management and also perform the actual beauty treatment when short handed.

- At least 5 years experience in managing beauty salon.

- Knowledge in various types of beauty treatment.

- Possess good interpersonal skills.

- Must be able to converse well in English and Mandrain.

- Posses Certificate in Beauty Treatment or equalivalent.

Job Descriptions:

• Handle customer's enquiries and booking of appointment.
• To uphold and maintain the highest customer service standards of the premises
• To be knowledgeable of the services provided, and to effectively respond to customer queries, needs, and expectations.
• Make recommendations on our products, treatments and packages to customer.
• Responsible for preparing the necessary treatment products and stocks replenishment.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.

Job Requirements:

• Able and flexible to work on weekends / public holidays / after office hours.
• Customer oriented with a pleasant personality.
• Has strong interpersonal skills.
• Able to work in a fast paced environment and can multitask.
• Ability to remain calm and composed under pressure.

Job Descriptions:

• Handle customer's enquiries and booking of appointment.
• To uphold and maintain the highest customer service standards of the Facility
• To be knowledgeable of the services provided, and to effectively respond to customer queries, needs, and expectations.
• Make recommendations on our products, treatments and packages to customer.
• Responsible for preparing the necessary treatment products and stocks replenishment.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.

Job Requirements:

• Able and flexible to work on weekends / public holidays / after office hours.
• Customer oriented with a pleasant personality.
• Has strong interpersonal skills.
• Able to work in a fast paced environment and can multitask.
• Ability to remain calm and composed under pressure.

• Reports to the Finance Manager
• Handle and maintain the full set of accounts, P&L, Balance Sheet, General ledger, Financial Reporting, Forecast, and Budget.
• Prepare and submit quarterly GST returns for the clinics within the deadlines and accurate monthly accounts closing.
• Processing payments to the suppliers and ensuring payments are authorized
• Billing of invoices to inter branches for drugs or manpower transfer and intercompany billing
• Maintain fixed asset register and depreciation listing for all clinics
• Perform monthly reconciliation of payments and bank statements
• Prepare budget and cash flow statements yearly
• Liaise with external Corporate Tax agents on taxation matters
• Process staff claims and reimbursement of claims
• Maintain the General Ledger and reconciled monthly accounts, including journal entries and variance analysis
• Support regulatory and internal reporting, which includes monthly, quarterly, and annual reporting
• Maintain accounting controls and recommend policies and procedures to enhance process efficiencies
• Manage and monitor performance metrics, KPI tracking, and reports of the finance team.
• Maintenance and enhancement of the MYOB software to meet companies.
• Manage procurement of office supplies and pantry items
• Other ad-hoc admin duties assigned by the Management

Requirements:

• A recognized Accounting Diploma or Finance Degree. Minimum 1 years of working experience in a similar capacity.
• Prior experience in the healthcare industry is an added advantage.
• Knowledge in Business Accounting is a key requirement.
• Knowledge of handling a full set of accounts, payroll processing, CPF ruling, GST, and Tax regulations
• Motivated, proactive, and optimistic about overcoming challenges.
• Must be proficient in Microsoft Office, Excel, and Pivot Table. MYOB knowledge will be an advantage.
• Able to work independently with minimum Supervision.
• Able to meet deadlines and with good time management skills
• Excellent interpersonal, communication, and organizational skills are essential.
• Detailed and meticulous, with a good balance between implementation and accuracy.

• TCM Practitioner providing professional mediacal consultation and treatment to patient.
• Providing Traditional TCM treatment method such as Accupunture and Bone Alignment Setting.
• Provide presciptions for patients- TCM Practitioner providing professional medical consultation and treatment to patient.
• Provide TCM diagnosis and treatment to customers, including traditional methods such as pulse diagnosis and tongue diagnosis.
• Develop personalized TCM treatment plans for customers based on their medical conditions, including herbal prescriptions, acupuncture, cupping therapy, spinal alignment, massage therapy and bone setting/chiropractic.
• Offer TCM health consultations and answer customers' questions regarding TCM health preservation and disease prevention.
• Monitor customers' treatment progress and adjust treatment plans for optimal effectiveness.
• Maintain and manage customers' medical records, ensuring accuracy and confidentiality of information.

Purpose & Scope

As the Senior Workplace Safety and Health Officer, you are responsible for planning, implementing and overseeing company's employee safety at work. Your main duty is to ensure that the company complies and adheres to WSHE legislation and regulations (WSH act and Environment)

Key Roles and Responsibilities

• Identifying and recommending best practices and continuous improvement initiatives to reduce work process risks, raise safety awareness, and improve safe work practices.
• Assess the company’s HSSE Management System to identify any deviation, weakness or significant change in organization, risk control measures and provide recommendation for improvement
• Conduct or coordinate In-House Training Program, Safety Promotions or other safety-related activities for Staff and EPC Contractors
• Perform safety audits and inspection of the Company’s worksites to identify and correct potential hazards, and to ensure safety regulation compliance.
• Investigate accidents, near-miss incidents, and occupational injuries to determine causes, install preventive measures, and manage return-to-work activities.
• Assist in maintaining certifications such as ISO45001, BizSafe Partner/ BizSafe Star certificates.
• Perform other ad-hoc duties as assigned by HOD

Qualifications & Experience

• Must be a Singapore Registered Safety Officer / Workplace Safety & Health Officer
• Must have professional knowledge in WSHE legislation and regulations (WSH act and Environment)
• Minimum Diploma in Building / Civil / Structural Engineering
• Minimum 3 years of relevant working experience

Preferred Skills & Qualifications

• Customer focused and results oriented
• Effective presentation and negotiation skills
• Effective communication skills and stakeholder engagement

As a Senior Assistant Manager, you are responsible for the day-to-day operations of the Care and Call Centre (CareHub), which includes the management of the team of Call Centre Officer (CCOs) and administrative staff, to meet CareHub’s service standards, key performance indicators (KPIs) and deliver a positive customer experience for residents and community partners who reach in to CareHub for support to age well in the community.

You shall conceptualise and translate developmental plans of CareHub’s functions and IT requirements/systems into actionable milestones, workflows and SOPs while working collaboratively with the team and stakeholders to make plans a reality dovetailed to implementation timeline, organisation’s strategies, priorities and national’s directives.

You shall be responsible to ensure service standards and KPIs are consistently monitored, reported with areas of improvements identified and actioned timely to drive the achievement of CareHub’s service standards and KPIs with risks mitigated and managed appropriately. In addition, you are responsible for the training and knowledge function of CareHub to support the Call Centre Officers to be competent in their job and able to handle cases in a professional and timely manner.

You shall drive collaborative conversations and partnerships with stakeholders and community partners to develop and implement/review CareHub’s functions and initiatives which improve outcomes in tandem with the wider community ecosystem. You will need to be passionate about service and innovation as you will be a vital driving force who will support the development of CareHub and shape the team’s positive and service oriented culture.

You will have the opportunity to be exposed to other functions / roles in the division if you have the capability to take on concurrent roles.

Key accountabilities but not limited to:

1. Plan and manage the day-to-day operations of the CareHub in line wit CareHub’s service standards, key performance indicators (KPIs), developmental plans and organisation’s policies
2. Drive the implementation of CareHub’s functions and IT systems through monitoring and tracking of timelines, translating plans and requirements into actionable workflows, development/review of SOPs to working collaboratively with stakeholders, vendors and users to propose go-forward solutions to meet implementation timeline
3. Spearhead collaborative conversations and change management internally and with stakeholders to further develop CareHub’s functions and facilitate adoption of new/improved workflows and SOPs
4. Lead in the continuous development and implementation of projects and quality initiatives to enhance operational effectiveness and efficiency with a focus on providing a positive customer experience in line with CareHub’s standards and KPIs.
5. Support in the management of team to deliver on CareHub’s service standards, KPIs and adherence to national and organisation’s policies eg. data protection and management
6. Risk management incorporated in workflows and SOPs
7. Responsible for the knowledge and training function of CareHub which includes the set-up of a formal training structure to ensure that Call Centre Officers are competent and trained in the most efficient and timely manner supported by a relevant knowledge management system
8. Forecasting and management of budget to support the plans and operations of CareHub
9. Monitor, measure and report on CareHub’s deliverables and KPIs to stakeholders and management in a concise and timely manner
10. Utilise data driven approach to identify opportunities and forecast growth areas / trends to further develop CareHub
11. Drive the innovation of CareHub through keeping abreast of the current iss impacting the healthcare industry and conduct periodic scanning for new ways and modes which CareHub could better support our residents and partners

Requirements:

· Preferably with at least 4 years of relevant Contact Centre / healthcare and operations related experience

· Possess leadership skills with experience in managing team(s) and ability to motivate staff to perform

· Experienced in project management and working collaboratively with stakeholders at all levels to successfully deliver outcomes / meet project milestones

· Highly adaptable and responds with resilience when faced with multiple demands, shifting priorities and ambiguity

· Highly independent, self-motivated and collaborative in team setting

· Good analytical and organization skills with attention to details

· Excellent interpersonal, communication, presentation, writing and problem solving skill

· Ability to analyse complex issues, identify and communicate potential solutions to get buy-in

· Ability to interpret data and derive insights to drive outcomes

· Positive attitude with a customer experience mindset

· Lead with a Quality improvement (QI) mindset to ensure standards are relevant, maintained and CareHub is constantly innovating to be better

· Proficiency with data visualisation / processing and Microsoft suite of applications (eg. Excel, Powerpoint, Word)

Job Description

Job Summary:

• Develop and plan training modules in line with latest market trends.
• Execute field coaching, including Basic trainings, Seasonal trainings, and various follow-up trainings to Therapists and Sales Consultants, to improve business performance, customer service and enhance brand image.
• Assess the effectiveness of the training initiatives through evaluation on a regular basis to identify coaching opportunities through regular feedback and reporting and conduct strategic follow up coaching to ensure successful roll out of training initiative.
• Ensure Therapists and Consultants are equipped with the skills required to achieve Brand’s KPI and ensure consistency in customer experience.

Job Responsibilities:

• To adapt training materials in order to fit the context and enhance content of existing training support documents as and when required.
• Deliver training to therapists in line with the sales cycles and training priorities.
• Deliver induction and specific training to grow and develop the brand.
• Develop and motivate Therapists and Sales Consultants through training and coaching.
• To contribute to training projects, training needs, evaluation analysis, update of training programs, action plan on training and coaching
• To be active on the field to observe customer purchase behavior and interact with the Sales consultants and customers
• Identify and provide feedback for future training needs.
• Conduct beauty product knowledge training and treatment protocol.
• To furnish the company with the latest beauty industry information; eg competitors’ activities and beauty care trends, treatment, products etc.
• Work closely with management team on training needs.
• To perform any other assigned job duties as per assigned by the management.

Job Requirements :

• With minimum 2 years of experience as a Trainer, ideally in Aesthetic face and body treatments.
• Certified by CIDESCO, CIBTAC, ITEC, WSQ ACTA Full Certificate, WSQ SOA or any other relevant qualifications in beauty and aesthetic.
• Strong experience in training including delivery of training, ability to coach with a strong sense of detail and a strong focus on growing sales capabilities.
• High level of competence in presentation and excellent verbal and written communication skills.
• Strong leadership and people management skills.
• Confidence in presenting and influencing at all levels.
• Proficient in English and Chinese to communicate well with clients
• Highly driven, energetic, flexible and team spirited.
• Proactive and able to work under pressure and meet tight deadlines

Job Description

Job Summary:

• Develop and plan training modules in line with latest market trends.
• Execute field coaching, including Basic trainings, Seasonal trainings, and various follow-up trainings to Therapists and Sales Consultants, to improve business performance, customer service and enhance brand image.
• Assess the effectiveness of the training initiatives through evaluation on a regular basis to identify coaching opportunities through regular feedback and reporting and conduct strategic follow up coaching to ensure successful roll out of training initiative.
• Ensure Therapists and Consultants are equipped with the skills required to achieve Brand’s KPI and ensure consistency in customer experience.

Job Responsibilities:

• To adapt training materials in order to fit the context and enhance content of existing training support documents as and when required.
• Deliver training to therapists in line with the sales cycles and training priorities.
• Deliver induction and specific training to grow and develop the brand.
• Develop and motivate Therapists and Sales Consultants through training and coaching.
• To contribute to training projects, training needs, evaluation analysis, update of training programs, action plan on training and coaching
• To be active on the field to observe customer purchase behavior and interact with the Sales consultants and customers
• Identify and provide feedback for future training needs.
• Conduct beauty product knowledge training and treatment protocol.
• To furnish the company with the latest beauty industry information; eg competitors’ activities and beauty care trends, treatment, products etc.
• Work closely with management team on training needs.
• To perform any other assigned job duties as per assigned by the management.

Job Requirements:

• With minimum 2 years of experience as a Trainer, ideally in Aesthetic face and body treatments.
• Certified by CIDESCO, CIBTAC, ITEC, WSQ ACTA Full Certificate, WSQ SOA or any other relevant qualifications in beauty and aesthetic.
• Strong experience in training including delivery of training, ability to coach with a strong sense of detail and a strong focus on growing sales capabilities.
• High level of competence in presentation and excellent verbal and written communication skills.
• Strong leadership and people management skills.
• Confidence in presenting and influencing at all levels.
• Proficient in English and Chinese to communicate well with clients
• Highly driven, energetic, flexible and team spirited.
• Proactive and able to work under pressure and meet tight deadlines