Mizuno places a strong emphasis on Fair Play, Friendship, and Fighting Spirit, aiming to cultivate an environment where every employee embrace fairness and fighting spirit. We seek to attract adaptable, proactive, and passionate talent to join our team.

As a Sales Operations and Customer Service Specialist/ Executive, your role is pivotal in leading and developing our Customer Service division. You will drive enhanced customer satisfaction through competitive service levels, meeting and exceeding our customers' expectations. Your primary objective is to provide order management and support to the Sales Team, aiming to achieve the organization's sales and profit targets while meeting team objectives.

Key Responsibilities:

• Lead the management of the sales order process, including sales order collection, reservation, and confirmation.
• Ensure proper administration, documentation, and financial reconciliation of the customer base.
• Co-lead with Ops and Finance the product delivery process to achieve our customer commitments.
• Collaborate on capacity planning with the warehouse.
• Work with the Sales team to develop strategies to close gaps.
• Communicate cross-functionally between internal interfaces and work closely with the warehouse team to provide the best support for the business.
• Generate and compile inventory data to maintain healthy stock levels.
• Track and analyze monthly sales of customers and product categories.
• Monitor and track incoming shipments as per the Open Order Report, including bulk and sample orders.
• Monitor article drops, and shipment tracking, and ensure all pre-orders are fulfilled.
• Adjust the order book according to delivery information and inform customers and the sales team of any delays.
• Deliver reliability and responsiveness to customer requests and complaints.
• Process stock replenishment in SP & FO and support in all PO creations for non-trade purchases, ensuring submission to Finance.

Knowledge, Skills, and Abilities:

• Strong communication skills.
• Ability to manage relationships and diversity.
• Excellent planning, organizing, and coordinating skills.
• Proficiency in analysis and problem-solving.
• Results-oriented mindset.
• Data entry and computer skills.

Education and Experience / Minimum Qualifications:

• 3 years' experience in Order Management, Inventory Management, and Customer Service.
• Industry Experience – Preferably in retail or FMCG Retail.
• Language: Fluent in English + Local Language (if applicable).
• IT: Proficiency in Microsoft Outlook, Microsoft Excel (Advanced), Sun System/ SAP experience is a plus.
• Mature, responsible, proactive, and a team player.

Job Responsibilities :

Join a highly performance and results driven sales and marketing team in the exciting world of gaming hardware, software and services. Be closely integrated into the Regional Sales Team, Regional Product Evangelist and Regional Marketing team and work on sales data preparation in varying scale.
This individual role is to help sales organization run effectively, efficiently and in support of business strategies and objectives.

• Coordinate data collection and set up business analysis tools
• Aggregate data from a comprehensive suite of sources while maintaining reporting accuracy
• Process all relevant key figures for the regular reports to our stakeholders
• Monitoring and analyzing key sales and business performance indicators and trends to drive strategic business
• Ensure sales process adoption and compliance, in additional, identifying opportunities for improvement in the sales process and system to ensure greater sales effectiveness and efficiency
• Performance tracking vs. plan (Sell-In, Sell Out & Inventory, product category performance, etc…)
• Work with MIS department to select and implement tool for reporting / business intellengnce
• Set up and maintain accurate pricing records in AP region
• Contribute to improve Sales Forecast accuracy through tools improvement and trend analysis
• Participate in Weekly Operation Calls with Regional Sales team if required

Pre-Requisites :

• At least 5 years’ experience in business/data analytic, preferably in IT Industry, Consumer Electronics, Gaming, Retail, or management consulting industries
• Diploma / Degree in Business Administration, Data Science & Analytics, Computer Science, or related field
• Strong capabilities in EXCEL is preferred and have knowledge on programming languages/tools such as Python, SQL, Tableau, Microsoft Office, Google Suite or HTML
• Affinity for numbers and complex data environments
• Ability to concisely summarize and visually present data and key findings
• Fast & willing learner, can work in a matrix environment requiring the candidate to work with a wide range of stakeholders
• Proactive and possess strong interpersonal and communication skills

We are inviting passionate individuals to COME and JOIN us. Be part of our team, ARKEMA!

The plant in Singapore is new and combines monomer and polymer productions. It is the result of exceptional investments and aims to support strong demand from the customers in Asia.

About the Role

The person works on analysis development and implementation, as well as on development projects related to IT and Laboratory Infrastructure.

Objectives

• To develop new methods for the lab in Singapore
• Administration of Lab-related IT-systems (LIMS, SAP)
• Coordinate with others lab on new methods
• To participate with process, production to fix issues at Singapore facility

TECHNICAL SCOPE

• Handles development of Projects (new methods, LIMS/SAP, NIR, Lab-infrastructure)
• Validates the accuracy of newly developed methods.
• Supports and follows special analysis outside control plans.
• Contribute to improve the performance of routine analytical methods.
• Establish SOP for new methods and contribute to the revision of the operating procedures.
• Participate on process studies, and development studies on coordination with process and production.
• Work in close coordination with experts from other related sites and R&D-centres

HEALTH, SAFETY, ENVIRONMENT, QUALITY AND MANAGEMENT SYSTEMS

• Implements rules / procedures / good practices based on Arkema Integrated Management System.
• Detects and address potential risks in HSEQ field.
• Implements improvement programs in accordance with site directions and priorities in HSEQ field.
• Respects and enforces waste management.

Education:

• Degree in chemistry, significant experience in industrial plant Laboratory

Knowledge:

• Knowledge of various routine analytical techniques (methods/equipment) used in the laboratory
• Knowledge in organic chemistry and hazardous chemicals
• Knowledge in IT-systems (LIMS, SAP)

Skills:

• Good organizational skills
• Rigorous scientific reasoning
• Measurement quality management, knowledge of statistical methods

Soft skills:

• Team-player with communication skills and benchmark-spirit
• Autonomy
• Management of priorities
• Scientific curiosity

Job Description

• Performing different types of massages, and wellness therapies.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.

Requirements:

• Relevant Massage Certificate or Diploma is a plus.
• The ability to stand for extended periods.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.

PRODUCT AREA

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

As a member of the Google Cloud team, you inspire leading companies, schools, and government agencies to work smarter with Google tools like Google Workspace, Search, and Chrome. You advocate for the innovative power of our products to make organizations more productive, collaborative, and mobile. Your guiding light is doing what’s right for the customer, you will meet customers exactly where they are at and provide them the best solutions for innovation. Using your passion for Google products, you help spread the magic of Google to organizations around the world.

ADDITIONAL JOB DESCRIPTION

In this role, you will create and execute the Data Analytics business strategy. You will focus on customers and prospects who have an opportunity to run data analytics workloads on Google Cloud Platform.

Qualifications

JOB RESPONSIBILITIES

• Manage the entire business process, including web-based product demonstrations, account management, generating goals, facilitating agreements, and closing business.
• Build executive relationships with customers as the Business Intelligence Subject Matter Expert, lead strategic direction for customers as well as the Google Cloud pre-sales team.
• Assist customers in identifying use cases suitable for Google Cloud Business Intelligence solutions and articulate solution differentiators and the measurable business impact.
• Work with Google Account and technical teams to develop a pipeline and provide expertise. Execute sales plans and related efforts with the Cloud Teams and Partners.
• Own your number, calibrate the business against the Objectives and Key Results, and accurately forecast and report the state of the business for your territory. Develop and execute account plans, including a broader enterprise plan across verticals.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• Experience planning, pitching, and executing a territory business strategy and conveying technical principles using a consulting approach.
• Experience in technology selling/consulting, data analysis, or Business Intelligence.
• Ability to communicate in English and Korean fluently to foster and develop key relationships with new/existing Korean-speaking partners in APAC.

PREFERRED QUALIFICATIONS

• Experience executing commercial and legal negotiations with procurement, legal, and business teams.
• Experience at engaging and collaborating with executive stakeholders as a business advisor and thought leader in Business Intelligence.
• Ability to translate business insights into technology at C-level and act as a thought leader in data analytics topics.
• Knowledge of Cloud Data Analytics stack (e.g., Hadoop/Spark Data Lakes, SQL Data Warehouses, Data Streaming, ETL, Data Governance, Business Intelligence, Predictive Analytics, OLAP, Data Science Framework, BigQuery, Looker, etc.).

About us:

Our story began in 2017 with only one goal in mind – reinventing the quality of life, and there it is, Sheldon Global Pte Ltd. Who would’ve thought we’d achieve it in a few years? We did. Starting with a lean team of 7, we brought a different perspective to home revamps. With over 45 siblings in our family, we continue and strive to provide affordable, high-grade household items to solve your space constraints. With 7 major brands under our management, we will offer ample opportunities, training, and development programs that empower you to expand your skills and abilities.

Join us on our venture to become Singapore’s top retail and eCommerce enterprise. We are rapidly expanding and if you think you have what it takes, we would like to hear from you!

Basic Function of Position:

Schedule meetings and manage calendars, besides answering phone calls, emails, and messages. Taking accurate and comprehensive notes at meetings, helping with daily time management, running errands as requested and performing secretarial work, and providing senior managers with day-to-day administrative support.

*This is not a remote working position*

Key Responsibilities:

• Assist in recruitment, including job postings, screening resumes, scheduling interviews, and onboarding new hires.
• Manage employee records, ensuring accuracy, confidentiality, and compliance with relevant laws and regulations.
• Coordinate and administer employee benefits, payroll, and performance review systems.
• Serve as a point of contact for HR-related queries from employees.
• Organise and maintain office systems, including data management and filing.
• Schedule meetings appointments and manage travel arrangements for staff.
• Prepare and edit correspondence, reports, and presentations.
• Support the development and implementation of HR policies and procedures.
• Assist with office management tasks, including but not limited to ordering supplies and maintaining a clean and enjoyable working environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Assistant, Administrative Assistant, or similar role.
• Knowledge of labour laws and HR best practices.
• Excellent communication and interpersonal skills.
• Strong organisational and planning skills, with the ability to multitask and manage time efficiently.
• Class 3 Driving License
• High proficiency with MS Excel, especially VLOOKUP
• Meticulous and able to work independently and as a team
• Able to work in a fast-paced working environment
• Proficient in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Ability to handle sensitive information with discretion and integrity.

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet-friendly office

MiRXES is a Singapore-headquartered molecular diagnostic company with R&D, manufacturing, and clinical lab operations in Singapore, USA, Japan, and China. We specialize in microRNA technologies and the development, manufacturing, and provision of diagnostic test kits and clinical services. Our mission is to enable early disease detection and provide insights for better patient care by harnessing the power of microRNA to augment traditional testing. Our vision is to be the world’s leading developer and provider of accurate, actionable, and affordable microRNA-powered diagnostic tests.

Job Location: Amnios

Roles and Responsibilities

System Implementation:

• Involve in the system implementation, configuration, and maintenance of the Laboratory Information Management System (LIMS) and other lab informatics applications and dataflows.
• Work closely with laboratory teams to identify applications and customizations required to meet new workflows, analyses and equipment.
• Work closely with the laboratory leadership and project management teams to ensure the successful execution of projects.

Application Optimization:

• Work closely with vendors to stay informed about updates, patches, and recommend new features for system improvement to enhance efficiency.
• Participate with internal and external partners to develop and maintain the assigned applications and ensure its availability, reliability, and continuity.
• Work closely with scientific staff to identify areas for enhancements and improvements to active laboratory informatics systems.

User Training and Support:

• Provide first and second line support to the organization on existing laboratory information systems and escalate and manage third line support issues with relevant vendors.
• Provide operational support to end users and provide guidance in the implementation of new system functionality.
• Participate in the life cycle management of the LIMS and other application, from operational functionality to maintenance, version control and upgrades.
• Serve as technical point of contact for troubleshooting, addition of new instruments and/or workflows into the system.
• Train Employees requiring LIMS access as needed, using both internal manuals as well as classical methods to ensure the optimal level of knowledge of users.

Integration and Interoperability:

• Lead efforts to integrate different applications to streamline data flow and enhance interoperability.
• Collaborate with cross-functional teams to ensure seamless communication between various systems.

Data Security and Compliance:

• Ensure LIMS data are available, secure, and maintained.
• Establish procedures that effectively secure the LIMS and related applications and actively mitigates potential security risks.
• Ensure the data and applications are protected according to the company’s disaster recovery policies.

Documentation:

• Create and maintain comprehensive documentation for all applications, configurations, and processes.
• Keep abreast of industry best practices and incorporate them into our systems.

Desired Skills & Competencies

• Bachelor’s degree in computer or information technology, Management Information Technology, Information Technology, Medical Technology or relevant disciplines.
• Hands-on experience configuring and maintaining commercial LIMS platforms will be in advantage on this position.
• Experience of supporting informatics systems in a research, diagnostics or clinical environment would be a strong plus.
• Experience with database reporting software applications.
• Working knowledge of cloud technologies; for example, Amazon’s Web Services.
• Demonstrated experience in process and software validation, including CAP and ISO.
• Proven knowledge in system testing, validation, problem resolution, and training.
• Working knowledge of the regulatory environment.
• Strong written and verbal communication skills across different and diverse groups or individuals.
• Ability to establish and maintain effective working relationships across the organization.
• Ability to work under pressure and troubleshoot problems.
• Excellent analytical and problem-solving skills.
• Extensive experience in application testing.
• Ability to explain technical details to non-technical staff.
• Solid understanding of business practices with fundamental understanding of project management methodology
• Preferred languages: Python

We appreciate your interest in the above-mentioned position, however, due to overwhelming response, only shortlisted candidates will be contacted.

About us:

Our story began in 2017 with only one goal in mind – reinventing the quality of life, and there it is, Sheldon Global Pte Ltd. Who would’ve thought we’d achieve it in a few years? We did. Starting with a lean team of 7, we brought a different perspective to home revamps. With over 45 siblings in our family, we continue and strive to provide affordable, high-grade household items to solve your space constraints. With 7 major brands under our management, we will offer ample opportunities, training, and development programs that empower you to expand your skills and abilities.

Join us on our venture to become Singapore’s top retail and eCommerce enterprise. We are rapidly expanding and if you think you have what it takes, we would like to hear from you!

Basic Function of Position:

Schedule meetings and manage calendars, besides answering phone calls, emails, and messages. Taking accurate and comprehensive notes at meetings, helping with daily time management, running errands as requested and performing secretarial work, and providing senior managers with day-to-day administrative support.

*This is not a remote working position*

Key Responsibilities:

• Assist in recruitment, including job postings, screening resumes, scheduling interviews, and onboarding new hires.
• Manage employee records, ensuring accuracy, confidentiality, and compliance with relevant laws and regulations.
• Coordinate and administer employee benefits, payroll, and performance review systems.
• Serve as a point of contact for HR-related queries from employees.
• Organise and maintain office systems, including data management and filing.
• Schedule meetings appointments and manage travel arrangements for staff.
• Prepare and edit correspondence, reports, and presentations.
• Support the development and implementation of HR policies and procedures.
• Assist with office management tasks, including but not limited to ordering supplies and maintaining a clean and enjoyable working environment.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Proven experience as an HR Assistant, Administrative Assistant, or similar role.
• Knowledge of labour laws and HR best practices.
• Excellent communication and interpersonal skills.
• Strong organisational and planning skills, with the ability to multitask and manage time efficiently.
• Class 3 Driving License
• High proficiency with MS Excel, especially VLOOKUP
• Meticulous and able to work independently and as a team
• Able to work in a fast-paced working environment
• Proficient in MS Office (Word, Excel, PowerPoint) and HRIS systems.
• Ability to handle sensitive information with discretion and integrity.

Benefits:

• Paid MC/ Hospitalization leaves
• Annual company retreats
• Outpatient/Medical reimbursement
• Dental allowance
• Open-space concept office
• Recreational facilities
• Free beverages and snacks
• Pet-friendly office

Responsibilities:

• Performing different types of massages, beauty treatments, and wellness therapies.
• Communicating with guests during massages to adjust massage techniques as required.
• Resolving guest complaints and reporting any accidents to the supervisor.
• Cleaning and sanitizing work areas, changing treatment room sheets, and sterilizing all instruments and equipment before each use.
• Explaining massages, treatments, and therapies to guests and providing suitable recommendations as needed.
• Ensuring that the rooms are adequately stocked with spa supplies and reporting shortages to the supervisor.
• Enquiring about guests' medical conditions and allergies before providing spa services.

Requirements:

• Relevant Massage Certificate or Diploma is a plus.
• Proven experience working as a Spa Therapist.
• The ability to stand for extended periods.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Patience and respect.

[What you will be working on]

You will provide case counselling/management support to Special Education Needs (SEN) students. You will be part of the professional team to coordinate and monitor the help provided to these SEN students and/or work with their families and relevant stakeholders within ITE/external agencies to render support to these SEN students.

[What we are looking for]

You are expected to provide case counselling/management support for SEN students and their families and implement intervention programme, which include the following:

- Case counselling/management support for SEN students

- Referring SEN students to relevant stakeholders within and outside ITE to render necessary support
- Implement programmes for SEN students’ mental wellness social-emotional development

Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.

US PIZZA is making its mark as one of the fastest-growing pizza franchising brands in South East Asia!

Seeking a dynamic Senior Resource Management Specialist to join our team. If you're a master at matching talent with projects, adept at juggling multiple tasks, and passionate about optimizing resource allocation, this role is for you.

Responsibilities:

• Tailoring project assignments to align with employees' skill sets, experience, and availability.
• Monitoring daily project activities and adjusting resources as needed.
• Conducting capacity planning to ensure resources are available for upcoming projects.
• Tracking and managing employee workload, utilization, and overtime hours.
• Resolving resource conflicts swiftly and effectively.
• Implementing resource management techniques to address shortages and escalate issues to senior management when necessary.
• Assisting project managers with resource management challenges and process enhancements.
• Maintaining awareness of current and upcoming projects to strategize resource allocation.
• Collaborating with HR/Delivery departments on staff training, hiring forecasts, and offboarding processes.
• Documenting key processes such as weekly utilization reports.
• Engaging with stakeholders to ensure alignment and satisfaction.
• Previous experience in consulting companies preferred.

Skills:

• Proficient in Excel: Pivot tables, VLOOKUP, XLOOKUP, and functions.
• Experienced in creating impactful presentations using PowerPoint and Thinkcell.

Position

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France and UK) and Asia remotely from Singapore. France infrastructure represents approximately 80% of the worldwide production activities in Singapore.

Team works in Asia and Europe time zones and this role will be aligned primarily to France, UK and SGP working hours. Flexible rotations are allowed based on the nature of duties.

The operational support of the team covers the following technical scope:

• Vulnerability Management Service
• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems, Encryption Solutions: Disk Encryption, File and Folder encryption, Database Audit Monitoring solutions
• Phishing Prevention solutions.

Main responsibilities for this Role

Vulnerability Management Specialist is an individual role within the Data Security Services team and will be responsible for owning the Vulnerability Management. The individual is supported by platform teams for remediation actions.

The position is pivotal for driving the process with various cross-functional (transverse) IT teams.

Person will be responsible for following (but not limited to) responsibilities in day-to-day work:

Ø Person will be responsible preparing the Vulnerability Management Plan and the executes plan through all the phases of Vulnerability Management Lifecycle.

Ø Ensures that the Vulnerability scans are scheduled, configured in tool and are executed as per the schedule. Any failure of scans is to be investigated and schedule to re-run;

Ø Conducts periodical discovery of IT Assets and ensures that identified assets are highlighted to CMDB owner for appropriate Asset tagging and also onboards the new asset in Vulnerability Management tool;

Ø Assess the identified vulnerabilities and study & understand the risk profile, impact as per environmental context;

Ø Participate and coordinate the discussions with Infrastructure and Application teams and advise them the relevance of vulnerability and help them understand the impact;

Ø Understand the false positives reported and the technical limitations of the environment and facilitate the process of Risk Acceptance.

• Person will be responsible to liaise with various stakeholders for proposing and maintaining the approvals for such cases;

Ø Collaborate with Infrastructure teams- Windows, Unix, Networks etc. for the remediation of the identified vulnerabilities.

Ø Maintain the Vulnerability Dashboard for the scope and submits reports both of Technical teams and Management Reporting;

Ø Organize work in order to achieve compliance to established KPIs for Vulnerability Management and proactively work towards achieving the same. Maintain periodical reporting on the progress;

Ø Escalate- discuss and consult- as required to next levels and Management in timely manner;

Ø Provide Specialist level for the Vulnerability Management service;

Ø Lead the Penetration testing remediation planning with cross functional teams;

Ø Conduct new threat exposure scanning across the asset scope and advise the applicability and lead remediation exercises with cross functional teams;

Ø Participate in meetings with various stake holders as per the schedules;

Ø Liaise with different teams in different geographical zones;

Ø Propose, plan and execute Service improvements initiatives;

Ø Adhere to different policies set out by the organization;

Ø Prepare and provide different reports (weekly/monthly/ad-hoc) to the Manager as necessary;

Ø Maintain appropriate knowledge required for successful and efficient delivery of the responsibilities;

Ø Keeping abreast of new threats and vulnerabilities and provide analysis as per applicability;

Ø Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work schedule is mainly aligned to Asia and EMEA time zone. However, candidate may have to work outside of work-hours for urgent or critical threat management topic as applicable and as required.
• Flexible work schedule (based on roster) is followed:
• General hours: 10 AM – 7 PM or 11 AM – 8 PM SGT
• Afternoon hours: 12:00 Noon – 9 PM SGT (as per operations needs as required).

Qualifications and Profile

Ø 8 -10 years of IT experience with 4-7 years of IT Security experience and 4+ years of experience in managing Vulnerability Management process for an enterprise.

Ø Should be a bachelors/masters/engineering graduate or equivalent technical degree in Information Technology or Computer Science;

Ø Professional Certifications (highly preferred)

• Certified Information Systems Security Professional (CISSP)
• GIAC Enterprise Vulnerability Assessor (GEVA), or any other Vulnerability Management Certification
• CREST certification

Ø Working & hands-on experience in managing Vulnerability Management process;

Ø Strong technical understanding and experience assessing vulnerabilities and identifying weaknesses in multiple operating system platforms, networks, database, and application servers.

Ø Ability to assess vulnerabilities and prioritize remediation planning;

Ø Experience in working collaboratively with cross-functional/transverse IT teams in Production setup (Operations) mode;

Ø Ability to apply Risk based approach while working on assigned responsibilities;

Ø Must have working experience in administrating and operating Tenable (Nessus) Security Center vulnerability management tool for a Large enterprise level environment;

Ø Good understanding of Reporting needs at various levels of organization and ability to design, create and present the same;

Ø Hands-on experience of creating reports using various tools such as Excel, PowerPoint, Word in graphical formats, trending;

Ø Experience in working with any BI tools like Power BI etc. to prepare the dashboard;

Ø Knowledge of different domains of Information Security;

Ø Working experience in financial organization is highly preferred;

Ø Excellent in analytical, communication and documentation skills;

Ø Ability to organize work and be able to priories work as per the Operation’s needs;

Ø Must have strong understanding of ITIL processes and comfortable working in process-oriented environment;

Ø Ability to work independently and as well as a part of team and is able to work under minimal supervision;

Ø Should have time management skills and able to manage work in fast moving environment;

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

Job Description

• Support the senior leaders in succession planning, to identify, groom and position high potential/top performing talents for leadership positions, targeting to maintain a competitive talent pool for next generation of leaders globally
• Analyze talent data and metrics to keep track of the talent health within the organization
• Implement talent strategies, solutions and frameworks to support business needs and drive optimal talent outcomes across the region
• Work closely with business leaders and key stakeholders across the region to drive key talent management initiatives around talent review, performance management and leadership development to ensure a high performing culture
• Manage strategic talent programmes aimed at driving business value across the region
• Influence and guide stakeholders to manage complex initiatives and deliver best-in-class programs
• Conduct research and analyse data to generate insights, evaluate initiatives and develop solutions to support organisation-wide talent initiatives
• Coordinate best practices and deliver effective talent programmes across multiple countries

Requirements

• Bachelor’s degree or above. At least 10 years of relevant HR or management consulting experiences in people management and strategy
• At least 2 years of experiences in Key/Critical Talent Strategies (Key Talent Engagement, Development and succession planning)
• Experience in leading organization-wide talent management/transformation strategy, planning and executions at regional/global level is required
• Analytical with strong project management and execution skills. Good communication and stakeholder management skills
• Detail-oriented, well-organized and able to manage multiple tasks efficiently
• Willingness to roll up sleeves to get the job done
• Enthusiastic team player with a positive work attitude, able to work in a fast-paced environment
• Fast learner with excellent planning, time management and organizational skills to meet strict deadlines
• High level of integrity and discretion in handling confidential information and working with stakeholders
• Proficient in Google and Microsoft Office products such as MS Excel and Powerpoint

Responsibilities:

• Establish and maintain good relationships with clients, providing excellent customer service and support throughout the immigration application process.
• Follow up with assigned clients to ensure timely submission of required documents and completion of formalities.
• Manage the end-to-end immigration application cycles, from content development to final service delivery.
• Brief and prepare documents required for Singapore Permanent Residency and Singapore Citizenship applications.
• Schedule submission for Singapore Permanent Residency and Singapore Citizenship support during the appointment, ensuring accuracy and adherence to deadlines.
• Liaise with clients to gather all necessary information and documents needed for the application in a timely manner.
• Attend to clients' queries and provide assistance during and after the submission process, ensuring their satisfaction and understanding of the application process.
• Perform other ad-hoc tasks as assigned, including meeting clients to explain the entire application process and assisting in liaising with respective companies to obtain required documentations.
• Advise clients regarding ICA (Immigration and Checkpoints Authority) requirements in Singapore, timelines, and ensure compliance with the immigration regulations.
• Attend to client inquiries through various channels, such as phone, email, and in-person meetings, providing accurate and timely responses.

Requirements:

• 1 to 2 years of experience in a similar role, preferably within the immigration or consultancy industry.
• Excellent interpersonal and communication skills to establish and maintain good relationships with clients.
• Strong organizational and time management skills to manage multiple application cycles and meet deadlines.
• Attention to detail and accuracy in document preparation and submission.
• Ability to work independently and collaboratively within a team.
• Knowledge of Singapore immigration regulations and ICA requirements is preferred.
• Proficiency in English language (written and spoken).
• Proficiency in Microsoft Office Suite.

Work Schedule:

• Monday - Friday (9am to 6pm)

Who are we?

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges.

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

How will you make an impact?

You are joining the Research & Safety Market Division of Southeast Asia & Taiwan (RSD SEATW) within the Customer Channels Group (CCG) of Thermo Fisher Scientific. The RSD SEATW serves academic, research, pharmaceutical, biotech, government and industrial customers by providing them with products manufactured by our company as well as those sourced from other industry-leading suppliers around the world.

In short, we represent a single source for virtually every laboratory need – from lab equipment and instruments, to consumables and chemicals, to life science products, safety supplies and science education products – so our customers can focus on their important work. Represented by our Fisher Scientific brand, we deliver choice and convenience to our customers. We go-to-market through a strong team of professional direct salespeople, a network of resellers and distributors, digital and print catalogs and an eCommerce platform (myfisherstore.com). This position will be based in The Capricorn, Science Park 2, Singapore.

What will you do?

Within the Integrated Marketing Team, the main objective of a Marketing Specialist is sales lead generation. You will achieve this goal by supporting successful marketing activities (seminars, webinars, exhibitions, product launch and others), creation of effective marketing collaterals and tools. Keep up to date with the current means for reaching target customers. You will be translating marketing requests into tangible plans and results. We support free artistic expression.

Here are the key responsibilities:

• Responsible to develop and lead full year marketing plan and budget by collaborating with product management, commercial and eCommerce teams.
• Engage with Thermo Fisher global marketing team to ensure that we are kept up-to-date with the latest tools, guidelines, and standards.
• Developing, crafting and disseminating marketing collaterals (incl. Electronic direct mail, EDM), marketing gimmicks and campaign assets for both traditional and digital marketing campaigns to drive customer engagement and lead generation.
• Maintain and expand customer database.
• Coordinate physical and virtual marketing events for the company and its partners.
• Support internal communications, events, and activities.
• Upload and assign sales leads (all sources) to Salesforce.
• Conduct analysis of marketing plans (pre-campaign testing and segmentation analysis, post-campaign analysis, customer insights and others) to optimize and improve marketing campaigns.
• Source, engage and collaborate with third-party vendors to ensure successful execution of our campaigns and other assigned tasks.
• Devise metrics to analyze the success of marketing campaigns.

How will you get there?

• Bachelor’s degree in business, marketing, communications, advertising or related field. Knowledge of scientific equipment business will be of advantage.
• 2+ years of experience in a business environment running multiple projects simultaneously, with a consistent track record to deliver initiatives, on time and on budget.
• Event organization experience and attention to detail are also the requirements.
• Some experience with omni-channel environment: print, digital, presentation, video, and others.
• Enjoy learning and adopting new marketing tools.
• Familiar with Microsoft Excel, Adobe Illustrator, Eloqua, or equivalent.
• Possess creativity, curiosity, effective analytical and problem-solving skills.
• Excellent communication and collaboration skills.

PRODUCT AREA

Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.

JOB DESCRIPTION

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

ADDITIONAL JOB DESCRIPTION

Google Cloud provides customers a portfolio of fully managed open-source and commercial database services as well as innovative cloud-native databases developed by Google. In addition, the portfolio also includes popular third-party database services to meet the requirements of our customers.

In this role, you will be a subject matter expert on the Google database portfolio and help develop new solution initiatives and the materials to support a broad cross-functional group of internal stakeholders and partners. You will also engage with strategic customers to articulate the databases portfolio and help design and optimize the customers data management environment using Google Cloud databases. You will help ensure technical and commercial readiness of these solutions, including assets to enable go-to-market teams, and provide field feedback to the Product and Engineering teams to help shape product direction.

Qualifications

JOB RESPONSIBILITIES

• Lead customer database discovery and assessment workshops to identify and classify workloads and goals for moving to Google Cloud databases.
• Build reusable assets including sales/technical presentations, solution workshops, key win stories, and maintain competitive collateral.
• Provide guidance and training to field sales teams on identifying and prioritizing customer opportunities, create messaging and offers and help with agreement progression by mitigating blockers.
• Collaborate with product/solution teams and the solution architecture team to build use case specific assets and provide feedback on product enhancements.
• Work closely with the partner teams to build specialisation on the Google Cloud database portfolio, participate in partner-led customer events and assist partners in strategic customer opportunities.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science or equivalent practical experience.
• 12 years of experience with data management architectures including storage subsystems, high availability, backup/recovery, disaster recovery, performance, scalability, security, monitoring and database management.
• Experience with relational, NoSQL operational database technologies, and data analytics solutions.
• Experience with database migrations for Operational Support Systems (OSS) database migrations and Oracle/SQL server to open-source databases.
• Experience with Google Cloud Platform (GCP) databases (e.g., Cloud Spanner, Bigtable, and AlloyDB).

PREFERRED QUALIFICATIONS

• Experience building product and solution briefings, proof-of-concept planning, execution and prioritization of solutions impacting customer adoption of database solutions.
• Experience with data migration strategies and moving large scale production systems either in on-premise or data center environments or migration to cloud scenarios.
• Experience in customer-facing pre-sales or professional consulting in the fields of data and information life-cycle management translating customer business needs into cloud centric solutions.
• Experience in a regional role with the ability to lead by influence in an ambiguous environment with experience building compelling value propositions and commercial proposals.

About the Role:

Manage all aspects of sales administrations and reporting for the Commercial department . Works closely with the Sales Manager in planning and implementing of commercial activities.

Essential Duties and Responsibilities:

• Coordinate and track team training requirements, including but not limiting to new hire on-boarding and ad-hoc training needs.
• Co-manage capital equipment logistics and management, where necessary.
• Work closely with various department to maintain accurate spreadsheets and databases.
• Monthly case allowance compilation, checking against eLeave system for Annual Leave, Childcare Leave, Off in-lieu for the team before monthly payroll cut off. Payroll cut-off 10th of each month.
• Ad Hoc support of Sales stuff in preparation of patient ID card (must have signed PDPA form from patient/clinic).
• Plan monthly on calls for the team and input them into iCalendar.
• To work closely with the Medical Education team in ensuring smooth administration of Cadaver lab activities.
• Coordinates and provides timely updates on marketing and Med Ed activities.
• Prepare and submit required letters and approval forms to internal and external parties for local Med Ed events. This involve coordinating required signatories and approval from internal and external stakeholders.

Education and Experience:

• Minimum Diploma education
• Minimum 3-4 years of experience in Commercial preferred
• Hands on experience with CRM software and MS Office (MS Excel in particular)
• Understanding of sales performance metrics
• Excellent organizational and multitasking skills
• A team player with high level of dedication
• Ability to work under strict deadlines
• Certification in Marketing, Sales or relevant field is a plus

About Arthrex

Arthrex is a global medical device company and leader in new product development and medical education in Orthopaedics. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year. We are a privately held company with a family business culture committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Due to urgency of this role, we are looking at candidates who is currently residing in Singapore.

Role Title: Marketing Operations and Analytics Specialist

Location: Pasir Panjang, Singapore

Duration: 12 months contract

Hybrid Working Hours: 9am­ to 6pm

Salary Range: S$4,500 to S$7,300 (depending on experience)

Responsibilities

• Deliver full pieces of an analysis that is integrated into an overarching analytical outcome (e.g., research, experimental design using analytical tools to test hypotheses and draw conclusions, storytelling and consulting to business leaders to drive action, and designing data strategies for reporting and dashboards).
• Translate and refine business questions into tractable analysis and evaluation metrics.
• Plan and execute prioritized work including selecting appropriate methods to most effectively achieve analysis objectives.
• Develop roadmap, and track action plans and risk and issue logs to keep the analysis on track.
• Solve data­related questions based on information gathered on the business domain for effective decision­making.
• Identify and recommend creative ways to improve solutions to defined problems via selection of better analytical methods and tools.
• Apply proficient analytical, problem­solving, and research skills to provide market driven insights that have a moderate impact on business performance.
• Address commonly escalated issues and triage when required.
• Demonstrate strong research skills and awareness of state­of­the­art research methods.

Skills

· Knowledge of the management process of business operations for a given product, service, or domain.

· Ability to understand stakeholder needs through dialogue before conducting analysis and making recommendations.

· Ability to create dashboards to link, report, and analyze metrics based on available data. This includes the ability to prepare effective presentations in content and function, and to speak competently to the level of the audience.

· Ability to analyze information, draw conclusions, generate alternatives and solutions, and evaluate outcomes. This includes the ability to use data to add value to business planning and strategies.

· Ability to convert and/or uncover open-ended real world problems within the business context into trackable metrics or a structured analytical/statistical framework, as well as the ability to generate business-related insights from data analysis in a way that is meaningful to the stakeholders.

· Ability to develop, understand, and apply domain specific technical knowledge to complete assigned work, tasks, and support others in the organization.

· Knowledge of the principles and best practices of designing experiments to address issues or evaluate impact. This includes knowledge of design parameters, sampling strategies, data collection, and analytical techniques.

· Knowledge of advanced statistical methods used to analyze data. This includes the ability to identify and conduct appropriate advanced statistical analysis to evaluate sample adequacy, draw inferences, and solve a variety of data­related problems.

· Ability to influence and inspire an audience by crafting stories using data that elicit empathy or create buy­ in.

· Ability to quickly learn the general concepts and principles in a statistical and mathematical domain, solve or analyze issues or provide useful insights, and demonstrate interest and curiosity in acquiring knowledge across similar domains.

Established in 1973 with headquarters in Seoul, South Korea, Cheil Worldwide is one of the world’s leading integrated marketing communications networks, with more than 6,800 employees globally in more than 54 offices in 46 countries.

For more information, visit us at: www.cheil.com.

We are inviting candidates for the position of:

Performance Marketing Specialist

Responsibilities:

- Conduct post-campaign analysis and identify opportunities to improve the overall performance of eStore on Samsung.com

- Support the Performance Marketing Lead in covering the overall campaign performance in SEA & Oceania

- Analyse customer journey and campaign data using Analytics tools and provide insights to improve online conversions across all channels (e.g: organic, paid search, social, etc)

- Monitor and strategize paid campaigns (e.g: Google Ads, Facebook Ads) and regularly provide actionable recommendations to clients

- Track pre-defined KPIs and collaborate with internal stakeholders and clients to exceed goals and targets.

- Provide clients with campaign reports and insights under a holistic approach, taking into account product, price, promotion and channel execution

- Responsible for monthly tracking of campaign performance and delivering strategical solutions for e-Commerce growth

- Be proactive in communicating and putting forward new ideas, finding solutions to client’s business needs, monitoring competitor activity, industry trends and bringing fresh thinking/innovation

Desired Skills and Experience

- Min 3 years of hands on experience planning and executing digital campaigns either in-house or agency, preferably in e-Commerce.

- Proven record of optimizing a digital media campaign.

- Hands on experience in paid advertising and conversion rate optimization (including Google Ads, Facebook Ads, Programmatic DV360) and other media platforms (CRM)

- Strong knowledge of Web Analytic tools (Adobe Analytics, Google Analytics)

- Knowledge of e-Commerce structure and operations preferred (UI/UX, SKU listing, payment, logistic, analytics)

- Analytical who’s able to back up their ideas and decisions with data-driven solutions

- Great communication and client management skills – Understand client’s day-to-day needs (briefs) and work closely with the team to deliver projects in a timely and accurate manner

- Excellent presentation and negotiation skills – know how to sell a mid-level idea to clients, pushing back when necessary for the overall good of the project delivery

- Humble, self-motivated and a team player

This is a 12 months contract based in Singapore, Working Location Central

Responsibilities

• Be an expert on enforcing standards and policies including some basic compliance policies
• Investigate reported escalations across multiple channels and respond to sensitive global partners inquiries
• Address traumatic, sensitive and potentially offensive content
• Communicate results of technical analyses with non-technical partners
• Gather, analyze and utilize relevant data and escalation trends to develop improvements to the overall escalation processes and provide recommendations for process, policy and product improvements
• Be comfortable dealing with high pressure escalations, grey areas and pulling in cross functional experts, when appropriate, to resolve issues swiftly while putting users first
• The role will require tight coordination with global cross-functional teams including Public Policy, Legal, Community Operations and others to problem solve and develop solutions
• Attention to details is a must — Remain up to date on key workflow changes, operational guidelines, policy updates and Community Standards
• Deliver projects involving quantitative analysis, industry research, and strategy development
• Utilize strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

Minimum Qualifications

• 7+ years of experience managing large-scale operations
• Experience in investigations, internet safety or equivalent environment
• Ability to multitask different priorities in a rapidly changing environment
• Strong project management and operations skills
• Sound judgment and ability to thrive under pressure
• Strong conflict management and negotiation skills
• Ability to influence across functional boundaries globally
• Experience defining process and operational guidelines
• Proficiency in tools such as SQL and Excel to drive analytics and reporting

Responsibilities:

• Conduct comprehensive IT compliance assessments to evaluate adherence to regulatory requirements, industry standards, and internal policies.
• Collaborate with business and IT stakeholders to identify compliance gaps and develop remediation plans to address issues effectively.
• Track and monitor key risk indicators related to IT operations, ensuring timely identification and mitigation of potential risks.
• Assist in the development and enhancement of IT risk management frameworks, policies, and procedures to strengthen the organization's risk posture.
• Support internal and external audits by providing documentation, evidence, and guidance on IT compliance and risk management practices.
• Facilitate regular communication and training sessions to raise awareness of IT compliance and risk management practices across the organization.
• Stay informed about emerging regulatory requirements, industry trends, and best practices in IT compliance and risk management to ensure ongoing effectiveness.

Requirements:

• Bachelor's degree or above in IT relevant majors.
• Minimum of 2 years of experience in IT compliance, risk management, or audit roles.
• Strong understanding of regulatory frameworks such as SOX, GDPR, HIPAA, or other relevant industry standards.
• Proficiency in conducting IT compliance assessments, risk assessments, and developing remediation plans.
• Excellent analytical skills with the ability to identify and prioritize risks effectively.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Relevant certifications such as Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM), or similar credentials are preferred.
• Ability to work independently and manage multiple tasks in a dynamic environment.

When you are a part of the team at Thermo Fisher Scientific, you will do important work. Surrounded by collaborative colleagues, you will have the support and opportunities that only a global leader can give you. Our respected, growing organization has an outstanding strategy for the near term and beyond. Take your place on our strong team and help us make meaningful contributions to the world.

Joining us as part of a driven team that shares your passion for exploration and discovery. With revenues of $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make the world healthier, cleaner, and safer.

Location/Division Specific Information

You are joining the Research & Safety Market Division of Southeast Asia & Taiwan (RSD SEATW) within the Customer Channels Group (CCG) of Thermo Fisher Scientific. The RSD SEATW serves academic, research, pharmaceutical, biotech, government and industrial customers by providing them with products manufactured by our company as well as those sourced from other industry-leading suppliers around the world.

In short, we represent a single source for virtually every laboratory need – from lab equipment and instruments, to consumables and chemicals, to life science products, safety supplies and science education products – so our customers can focus on their important work. Represented by our Fisher Scientific brand, we deliver choice and convenience to our customers. We go-to-market through a strong team of professional direct salespeople, a network of resellers and distributors, digital and print catalogs and an eCommerce platform (myfisherstore.com). This position will be based in Singapore.

How will you make an impact?

The role requires one to develop and grow our business in laboratory equipment and instruments used in life science workflows. The product manager is required to understand the market, our product positioning and formulate an approach that will be effective in winning over our competition and contributing to business success. You are to be the go-to person, capable of providing technical/application advice to both internal and external customers. The person will be supporting RSD SEATW sales teams and customers in mainly in Singapore, Malaysia, Taiwan and the rest of Southeast Asia.

What will you do?

The role of a Product Specialist involves managing the development and commercialization of life sciences equipment products including, but not limited to, Biosafety Cabinet, Centrifuge, CO2 incubator, and others.

Key responsibilities of a Product Specialist may include:

• Product Strategy: Developing and implementing a product strategy that aligns with the company's goals and market needs. This involves conducting market research, identifying customer requirements, and defining the product positioning. In addition to managing existing product portfolio, you are responsible for sourcing new brands and new products to meet our market’s needs.
• Market Analysis: Conducting market analysis to understand customer needs, competitive landscape, and industry trends in order to capture market opportunities, develop pricing strategies, and differentiate the product in the market.
• Go-to-Market Planning: Developing go-to-market strategies, including product positioning, messaging, and launch plans. This involves collaborating with marketing and sales teams to build marketing materials, sales tools, and training programs.
• Competitive Analysis: Conducting competitive analysis to identify market trends, benchmark against competitors, and stay informed about industry developments. The information will be used to devise product strategy and make data-driven decisions.
• Sales Support: Providing sales teams with product knowledge, training, and support to effectively promote and sell the products. This includes participating in customer meetings, demonstrations, and conferences to showcase the product's features and benefits.
• Customer Relationship Management: Building and maintaining positive relationships with key customers, opinion leaders, and industry experts. This involves capturing customer feedback, understanding their needs, and incorporating their input into product development and improvement plans.
• Product Performance Monitoring: Monitoring and analyzing key product metrics, such as sales performance, market share, customer satisfaction, and product lifecycle. This information is used to identify areas for improvement, drive product enhancements.
• Regulatory Compliance: Ensuring that products follow relevant regulatory standards and guidelines, such as ISO, FDA, and other industry-specific regulations. This involves working closely with regulatory affairs teams to ensure compliance throughout the product lifecycle.

To succeed in this role, the candidate should have a solid understanding of life sciences research and laboratory workflows. They should also possess excellent project management, communication, and analytical abilities. Knowledge of regulatory requirements, market dynamics, and customer needs in the life sciences industry is highly desirable.

How will you get here?

• Possess at least a Bachelor’s Degree in life sciences or related fields with experience in research and/or handling various laboratory equipment. MSc/PhD holders in the related fields will be of advantage.
• Experience in life science lab is preferable.
• 3+ years prior experience in laboratory consumables /equipment sales, product management, and/or distributor management.
• Skills in new-age technologies, for example data analytic and programming tools, will be an advantage.
• Willing to travel up to 25% of the time.
• Possesses good presentation and communication skills, positive outlook, great teammate, driven and self-motivated.

Supply Chain Coordinators needed immediately for a growing dynamic company.

Job Scope:-

1. Receiving, checking, recording, organising and storing stock as it is received.

2. Taking inventories of stock and products, ensuring that they are safely and properly stored.

3. Dispatching and loading goods out of the warehouse for delivery.

4. Processing both in and out transactions into the warehouse.

5. Coordination of all in/out shipments with the relevant clients/suppliers

6. Warehouse Inventory Management with our current system

7. Answering all necessary emails and system entry.

8. Perform Ad Hoc duties assigned by supervisor.

9. Corresponding with import & export shipments via airfreight & courier.

Requirements:-

1. Positive and self-motivated Attitude

2. Responsible and service oriented

3. Team-oriented

4. Basic computer knowledge like Outlook & Excel is a MUST!

Those with Class 3 or 3A driving license will be a plus advantage.

5.5 days work week (Alternate week)

PRODUCT AREA

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

JOB DESCRIPTION

You'll be responsible for handling escalations, engaging with creators and users, and consulting with other partner-facing teams as a de-escalation expert. You will be an important part of the team's growth in the Asia Pacific (APAC) market, and leveraging regional expertise to identify vulnerabilities and support needs specific to local teams.

Qualifications

JOB RESPONSIBILITIES

• Own sensitive, high-consequence escalations by thoroughly investigating creator/consumer issues and developing bespoke communication strategies that mitigate security and brand risks to YouTube.
• Develop deep connections with regional teams to support and consult in complex creator escalations.
• Serve as a consultant to cross-functional stakeholders on product/policy changes. Own difficult conversations with internal stakeholders.
• Organize and implement cross-functional initiatives, ensuring alignment with broader Ops efforts. Identify workflow gaps to improve creator escalations that ensure full de-escalation in a timely manner.
• Independently operate as an Incident Manager on select weekends to own high-priority escalations requiring immediate support

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 4 years of experience working in incident response management, risk mitigation, policy, trust & safety or customer support.

PREFERRED QUALIFICATIONS

• Business proficiency in any of the APAC regional languages (Hindi or Korean)
• Ability to communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients
• Ability to work in and keep up with a fast moving environment via effective prioritization and time management
• Experience with YouTube policies and support workflows. Ability to act as a working incident manager in on-call rotations, over weekends, and adapt to rapidly changing priorities in the YouTube ecosystem.
• Strong technical acumen and ability to quickly assimilate new information. Excellent time and project management skills.