Job Description:

-Interacting and building relationships with clients to ensure their satisfaction

-Manage Doctor / Nurse relations by follow-up inquiries and any problems.

-Answers and follow-up inquiries from our Doctors and Clients in a timely manner.

-Great professional telephone manner and excellent initiative.

-Handle and resolve clients’ escalated complaints, investigate, evaluate and follow-up on outstanding cases to improve customers’ satisfaction

-Inform clients of unforeseen delays or problems.

-Work closely with all departments to propose and implement positive changes, initiate and execute motivation programs to improve the overall customer experience and service delivery

-Maintaining accurate client records

-Ensure high security and confidentiality of customers’ information in the Company’s database is maintained and in compliance of PDPA Act

- Generate and analyse call statistics, weekly and/or monthly KPIs report for management review, e.g. call answer rate, waiting time, to track the team’s performance

Requirements:

-Diploma in Business Management or equivalent discipline

- Minimum 2-3 years of relevant work experience in supervisory role or similar capacity, medical laboratory or healthcare industry

-Strong leadership, work professionalism, organizational and problem-solving skills

-Excellent interpersonal, and communication (with good command of written and spoken English) skills

- Proficient in MS Office applications and hands-on experience in CRM system

-Knowledge of biomedical/ laboratory terms, test methodologies and schedules will be an added advantage

-Service and results oriented, highly motivated, proactive, positive learning and working attitude with great initiative

-Able to work independently and within teams under tight schedules and pressure

Reference: 2024B049

Industry: Information Technology Industry

Location: East area

Position Responsibilities:

• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Prepare and present overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Position Requirements:

• Degree related to Computer Science, Computer Engineering, Information Technology or equivalent field.
• At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors
• Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

We regret that only shortlisted applicants will be notified.

EA License: 18C9079

Job Description:

• Handle phone/video calls, emails and meeting with SNEF Members and/or Tripartite Partners professionally
• Advise SNEF Members on issues of immediate level of difficulty
• Collect and synthesize requisite data for analysis of human resource, industrial relations and business issues for management reporting
• Plan, organise and execute the division’s events, including pre and post event activities
• Integrate new technology and/or new compliance requirements to optimise and safeguard the IWR Team’s operations and service delivery

Requirements:

• Working knowledge of Singapore Employment laws, tripartite guidelines and compliant practices
• All the critical core skills under Skills Future Singapore Framework

(a) Thinking critically - with emphasis on sense making and transdisciplinary thinking

(b) Interacting with others - with emphasis on communication and collaboration

(c) Staying relevant - with emphasis on digital fluency and self-management

• Minimum 5 years of recent and relevant HR work experience

By submitting your resume, you have given SNEF consent to collect data which will be used for the assessment and evaluation of your suitability for employment within the organisation.

You will be part of a team to conceptualize and implement new initiatives to support the employment of senior workers aged 50 years old and above. You will be working with a range of stakeholders such as employers, senior worker communities and/or intermediaries.

Your responsibilities include:

- Programme conceptualization

• Identify and assess new ways to support (i) employers in addressing their manpower challenges; (ii) senior workers in securing employment opportunities; and (iii) intermediaries to improve matching of senior workers to opportunities.
• Establish and maintain strong relationships with stakeholders such as strategic partners, labour market intermediaries and government agencies
• Consult and work with stakeholders to design effective interventions to support employers and senior workers

- Programme management and implementation

• Design and develop end-to-end employer- and senior worker-centric user journey
• Account manage appointed partners, from the appointment to the management of their respective contracts and deliverables,
• Review programme parameters and operational processes to ensure programme effectiveness and operational efficiency
• Develop and implement marketing campaigns
• Manage the overall administration, including budget utilisation and requirement projections, data reporting, and audit and governance.
• Support development of digital solutions to enhance operations and user experience
• Manage the public comms of the initiative, including addressing enquiries and feedback

Requirements

You should have the following work experience and knowledge:

• Relevant experience in areas such as business development, project management and planning
• Good understanding of Singapore's labour market, including the intermediaries and their role in matching supply and demand
• Strong command of written and spoken English
• Prior experience working with PMET senior workers aged 50 years old and above, will be advantageous
• Prior experience working with C-suite level stakeholders and partners, will be advantageous
• Proficient in using MS Office software especially Word, Excel and PowerPoint
• Candidates without the required qualifications, including fresh graduates, but with relevant experience are welcome to apply

You should possess the following skill sets:

• Communication: Capable of delivering clear and effective written and oral communication to effectively engage stakeholders. To also possess strong interpersonal skill to be able to engage diverse stakeholders professionally across all levels.
• Analytical Problem-Solving: Possess strong analytical and critical thinking skills with the ability to adapt quickly to changes, problem-solve resourcefully, and make sound judgments tailored to the circumstances of each case.
• Attention to Detail: Able to ensure accuracy in data management with a strong numerical sense, and attentiveness to details.
• Personal Effectiveness: Able to work independently, and as part of a team in a fast-paced environment. To also demonstrate capability and proactiveness in resourcefulness and problem solving.

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.

Condo Manager

Fully responsible for the day to day operation of building / condominium.

Coordinate all maintenacne and administrative staff assigned to the building / condominium.

Carry out all maintenance functions to the highest standard expected for the client and the subsidary proprietors.

Coordinate personnel of providing maintenance, finance, security, fire safety and car park management.

Ensure all contract works / rountine servicing are carried out accordingly as specified in their contracts agreement.

Review all contracts, agreements and insurance before their expiry and recommend renewal or call for quotation / tender.

Co-ordinate council meetings and general meeetings.

Please take note of the following information:

*For location wise, you will be placed at site around west side.

Netpoleon Solutions is a well-established IT Network Security solutions provider and the Asia arm subsidiary of Macnica Inc – a Global Company with trillion-yen revenue.

Netpoleon Solutions has offices in Singapore, Malaysia, Indonesia, Philippines, Thailand, Vietnam, Myanmar, India, Australia and New Zealand, with its parent Company based in Japan.

We are now inviting individuals to join the Singapore office. Candidate applying should have a strong analytical mind and possess excellent project management skills and IT/cybersecurity knowledge. If you have these qualities, you will embark on an exciting career together with us to pursue our strategic expansion.

Job Responsibilities:

• Provide high-quality support to all open projects of the Technical Team.
• Ensure that clients receive the best support they need.
• Resolve escalated customer complaints without supervisor intervention.
• Organise and control project elements and provide reports to the Technical Director on project status.
• Develop project objectives by reviewing project proposals and plans, conferring with management.
• Determine project responsibilities by identifying project phases and elements; assigning personnel; reviewing contractor bids.
• Determine project specifications by studying product design, customer requirements, and performance standards; completing technical studies; preparing cost estimates.
• Confirm product performance by designing and conducting tests.
• Determine project schedule by studying the project plan and specifications; calculating time requirements; sequencing project elements.
• Maintain project schedule by monitoring project progress; coordinating activities; resolving problems.
• Control project plan by reviewing design, specifications, and plan and schedule changes; recommending actions.
• Control project costs by approving expenditures; administering contractor contracts.
• Prepare project status reports by collecting, analysing, and summarizing information and trends; recommending actions.
• Contribute to team effort by accomplishing related results as needed.
• Responsible for professional services targets.
• Work closely with the commercial team to ensure swift project closure.
• Manage internal project team members and external vendor/partners.
• Report any project issue in a timely manner to the relevant personnel to reduce time wastage.
• Ensure the project tasks are monitored, tracked, and completed on time; negotiate with the customer in case of delays or gaps.
• Create and maintain comprehensive project documentation

Job Requirements:

• Highly motivated and willing to learn new technologies, able to work under pressure
• Resourceful, creative, independent, and able to work well in a team
• Action and customer-oriented
• Excellent time management skills
• Take initiative and adheres to deadlines
• Take ownership of projects and communicate effectively with information holders
• Excellent interpersonal, presentation, writing, and communication skills
• Strong soft skills
• Able to communicate IT technology and process effectively
• Experience in managing small to mid-sized IT solution projects
• Degree in IT/Cybersecurity certification or equivalent

o Certifications (Preferred): CAPM / PMP / Scrum

o CCNA / Microsoft ccse / ITIL v3

Other Information:

• Working hours: 9am to 6pm, Monday to Friday*
• Salary commensurate with qualifications and experiences
• 13th month AWS / Variable bonus

*Expected to work on after office hours, Sat/Sun/Holidays when required by customers.

Interested candidates, please apply via the “Apply Now” button below.

We regret that only shortlisted candidates will be notified.

• Responsible for effective implementation and successful completion of building projects undertaken by the company within schedule, cost and quality.
• Liaise Closely with Main contractor, Sub Contractor;
• set guildlines and provide expertise and supervision to the team.
• Manage each phase of the project from design to completion and ensure efficient use of resource and enhance cost effectiveness.Manage,
• Monitor and regulate the schedule and quality of performance of sub-contractors.
• In-charge all the construction matters, integration of programs, scheduling and planing of manpower, materials and sequence of works.
• Others Job Assigned by Company Management.

Requirements and skills

· Diploma or above in Civil / Construction Engineering and any others equivalent certification.

· min 5yrs of pharmaceutical related project exp.

· Well-versed in constractual terms, conditions and obligations.

· Strong construction background to discuss and advise technical matters with Main and Sub Contractors.

· Excellent Communication skills and highly organized, driven adn conscientious.

- Bilingual in English and Mandarin in order to communicate and engage with Mandarin speaking customers.

(A) Essential Job Functions:

The Construction Manager is responsible for, but not limited to, the following:

• Review and prepare method statements for submission to the client.
• Manage a construction project team and oversee the construction activities, planning, implementation, and monitoring of work schedules in accordance with the master and detailed construction program.
• Ensure progress according to schedule, quality standards are maintained site inspections are carried out and technical issues are resolved on time.
• Monitor ongoing site activities and ensure work runs smoothly.
• Liaise and coordinate with clients, designers, consultants, subcontractors, and different authorities on the project’s activities.
• To perform Ad-Hoc duties as per assigned.

(B) Minimum Qualifications/ Job Experience:

• Degree in Civil Engineering or its equivalent, preferably recognized by Professional Engineers Board of Singapore.
• Proficient in both MS Office, MS Project and AutoCAD.
• At least 15 years working experience and 8 years’ experience in managing civil engineering project.

(C) Knowledge/ Skills/ Abilities:

• Good knowledge of local authority requirements and engineering standards.
• Working knowledge of general construction, especially in civil engineering project.
• Good verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Strong time management skills with exceptional attention to detail and ability to manage multiple tasks / projects at one time.
• Ability to analyse and synthesize complex issues quickly.
• Able to work overtime and be on standby when required.

Roles & Responsibilities

Assistant / Deputy Manager will support the Project Manager to provides functional, technical or process leadership and manages all the documentation aspects of the projects: email correspondence, submissions, document control, etc. Assistant / Deputy Project Manager also will lead and assist the Project Team in preparations, reviews, and administers construction procedures and standards meeting the project’s specifications.

Duties

· Assist the project manager in all documentation process: documentation preparation, submissions, corresponding between project stakeholders, etc.

· Assist to manage the contractual aspects of the project, meeting client’s project specification: requirements, procedures, standards, etc.

· Assist to lead the project team, completing the project amicably: clients, consultants, fellow colleagues, subcontractor, etc.

· Provide guidance on project management matters to other project staffs through training of other employees in project managing practices and procedures.

· Support to ensuring that the Company have a constant beneficial outlook, maximizing the Company’s reputable.

· Perform other duties assigned by Project Manager and the Management.

Requirements

· Minimum qualification holder of Diploma in all trades relating to Built Environment Industry.

· Preferably with experience in public project, especially projects under Housing Development Board (HDB).

· Knowledge in the preparation of the necessary documentations as required under project’s requirements such as but not limited to Monthly Progress Report, Budget Report, Presentation Slide, Master construction Programme (using MS Project), Method Statements of works, etc.

· Successful candidate may be registered as the Company’s Technical Controller (TC) / Approved Person (AP) under the company.

1) To manage projects that encompasses but not limited to, budgeting, liaison with venues, external vendors, setup and teardown and show direction.

2) To work closely with the creative team and designers from concept FA and execution.

3) Client Servicing

4) Manage project timeline

5) To manage daily administrative work and ensure records are kept up to date

6) Able to travel on very last minute notice

7) Able to commit to long working hours during peak period

Requirements

8 Able to commit to long working hours during peak periods

9) Able to converse well in English, both speaking and writing

Overview:

We are seeking an organized and dynamic Studio Manager to oversee the daily operations of our ceramic art studio. This role requires a passionate individual with experience in ceramics, excellent management skills, and the ability to foster a creative environment for artists, students, and community members. The Studio Manager will be responsible for managing training facilities, kiln operations, throwing facilities, workshops, classes, and school projects.

Key Responsibilities:

1. Studio Operations Management:

- Oversee daily studio operations, ensuring a safe, clean, and organized environment for all users.

- Manage scheduling for studio space, kiln usage, and equipment to optimize resource allocation.

- Maintain inventory of supplies and materials, ordering as needed to support classes and workshops.

2. Program Development & Management:

- Develop, implement, and promote ceramic classes and workshops for various skill levels and age groups.

- Collaborate with local schools and community organizations to design and execute educational projects and programs.

- Evaluate and improve existing programs based on feedback and participation rates.

3. Training & Instruction:

- Provide hands-on instruction and guidance to students in throwing, glazing, and firing techniques.

- Train and supervise studio assistants and volunteers, ensuring they understand safety protocols and operational procedures.

- Organize and lead demonstrations, guest artist workshops, and special events to enhance learning opportunities.

4. Kiln and Equipment Management:

- Oversee the operation and maintenance of kilns and other studio equipment, ensuring compliance with safety standards.

- Develop kiln firing schedules and monitor the quality of fired pieces, troubleshooting any issues that arise.

- Conduct regular inspections and maintenance of studio equipment to ensure optimal performance.

5. Community Engagement & Marketing:

- Build relationships with local artists, schools, and community members to enhance the studio's visibility and outreach.

- Promote studio events, classes, and workshops through social media, newsletters, and local advertising.

- Organize exhibitions or showcases to display student and community work, fostering a sense of accomplishment and community.

6. Administrative Duties:

- Manage budgets for studio operations, programs, and supplies, ensuring financial sustainability.

- Maintain accurate records of class registrations, payments, and participant attendance.

- Handle customer inquiries, feedback, and concerns in a professional and timely manner.

Singapore Aquatics (SAQ) is the governing body for the aquatic sports of swimming, water polo, diving and artistic swimming in Singapore as a member World Aquatics (AQUA). SAQ is charged with the development and education of aquatic players, officials, coaches and volunteers throughout Singapore and with the conduct of competitions and programmes for all levels of participation.

We invite applications for the post of:

SPORTS MANAGER (WATER POLO)

The Sports Manager (Water Polo) is responsible for managing and coordinating tasks related to the Singapore Water Polo National Teams and Development Squads, including the daily training environment and overseas training and competitions, as well as supporting the growth and development of the sport ecosystem in Singapore and the region.

Responsibilities:

• Manage and coordinate all aspects of the daily training environment for the Singapore Water Polo National Teams and Development Squads.
• Manage and coordinate all aspects of overseas training and competitions for the Singapore Water Polo National Teams and Development Squads.
• Support the communication and coordination of sport science support for the national training squads.
• Assist in the development and communication of athlete development plans with relevant stakeholders.
• Coordinate logistic requirements with internal and external parties as well as relevant authorities for sports events.
• Assist in managing the volunteer and technical official framework.
• Handling enquiries from the public, affiliates and stakeholders.
• Carry out various meeting, administration procedures including organizing meetings, preparing agendas, taking minutes.
• Handle the general administration of schemes and the various activities of the Association.
• Recording and reporting of key data from current and historic events.
• Assist in the planning and executing local and international sports events.
• Manage and track budgets and expenditures
• Maintain up-to-date inventory of water polo equipment.

Requirements:

• Diploma / Degree, preferably in Business Administration, Physical Education, Sports Management, sport science, or any sports-related fields.
• Min 3 years of related work experience.
• Good team player and willing to work on weekends.
• Able to travel overseas for competitions and training.
• A dynamic and mature person with a strong passion for sports.
• Possess good interpersonal communications and writing skill.
• Confident, reliable and able to front events independently.
• Possess initiative with the ability to prioritize, multi-task and work well under pressure in a fast paced environment.
• Meticulous with a keen eye for details.
• Proficient in MS-Office applications.
• A can-do attitude with focus on achieving results
• Experience within high performance sport environment

Please send your detailed resume stating current and expected salary to [email protected].

A Day in Your Life at MKS:

Reporting to a Sr. Director, Global Trade Compliance within the MKS Legal organization, and collaborating extensively with all regional businesses, this person will be a strategic and hands-on leader within the company’s Global Trade Compliance team, responsible for facilitating the company’s trade activities and enhancing and optimizing the overall trade compliance program within the Asia Pacific (APAC) geographic region.

You Will Make an Impact By:

• Subject matter expert in regional regulatory interpretation and the development and implementation of mitigation strategies through projects and key initiatives;
• Serve as the Regional Trade Compliance Council lead and Regional Site Export Coordinator, and foster global compliance coordination;
• Develop and implement trade compliance training and communication content and delivery systems;
• Provide real-time business assistance in key compliance areas such as product classification, licensing, party management, and audits and investigations;
• Assist in the development, implementation, enhancement and maintenance of efficient internal trade compliance programs in coordination with other members of the corporate trade team.
• Facilitate business-level process and procedure development and implementation;
• Liaise with governmental agencies in region and produce internal reports and governmental filings, respond to government inquiries, investigations, and audits, and implement corrective actions; and
• Utilize in-depth knowledge of export and Customs regulations and apply LEAN principles across varied product lines.

Skills You Bring:

• Bachelor’s degree in international business, law, or a related field;
• 4+ years of relevant experience;
• Extensive knowledge of international trade laws and regulations, particularly within key regional markets for APAC -- China, Japan, Malaysia, Singapore, South Korea, Taiwan, Vietnam
• Experience with developing and managing trade compliance programs / Experience working with government enforcement authorities;

Job Purpose:

• To manage a team of Programme Executive for outreach to APSN Alumni.
• To manage projects related to APSN Alumni.

Key Responsibilities:

Administration

• Submit monthly reports to Deputy Director
• Manage Event/Activities/Short Courses Projects
• Manage assessment of the alumni
• Update of Alumni Database in StudentLink
• Manage StudentLink to track and keep in touch with Alumni
• Prepare for audits, inventory management and continuous improvement projects
• Ensure administrative duties for Event/Activities/Short Courses are discharged
• Manage Alumni Professional Partners

Alumnus Programmes & Well-Being

• Oversee alumni activities
• Oversee and work with volunteers to improve the quality of Alumni programme
• Manage a team of Programme Coordinators
• To drive community engagement initiatives
• Work with stakeholders such as caregivers, government agencies and relevant social service organisations to provide holistic support to Alumni

Programmes/ Activities/ Events

• Manage, Plan and run Event/Activities with partners
• Outreach management to APSN Alumni
• Engage Alumni for APSN Centre enrolment
• Manage Marketing and Branding for Event/Activities with HQ CP Team
• Work with Professional Partners, Allied Professional and Job Coaches to facilitate training/job placement
• Manage and meet aligned objectives for each Event/Activities
• Manage Alumni Professional Partners and Volunteer for Event/Activities
• Manage Case Management with Allied Professional & Job Coaches

Financial

• Manage Financial Assistance Scheme for APSN Alumni
• Manage Budget Planning and use of budget effectively

People

• Work with stakeholders that include trainees, their families, Professional Partners, Allied Professional, Job Coaches, instructors, alumni service team and Deputy Director.
• Able to seek out new corporate partners and grow existing partnerships to achieve the Alumni’s vision and mission.

Job Requirements:

• Degree in any field, counselling preferred and be able to perform one or more of the following:
• Passionate about making a difference to improve the lives of others in the community
• Take initiative and believe in creative thinking
• Good communication skills, team player and presentation skills
• Able to work independently and as a team
• Experience in Special Educational sector is a plus
• Experience in managing partners
• 5 years of experience managing teams in an Alumni environment
• Proven track record in seeking out new business relationships and enhancing existing ones, including stakeholders (internal & external) management
• Demonstrate empathy
• Able to collaborate and effectively lead both internal teams and external team of volunteers
• Excellent people management skills
• Able to hone new and existing business/partnership relationships
• Must be able to work on select Saturdays

Responsibilities

· Assist in full spectrum of HRduties

· Work pass application, renewal and cancellation

· Payroll processing for staff

· IR8A form submission

· Leave Administration

· CPF Submission

· Handle staff issue

· Handling of Safety & ISO documentation

· Other ad-hoc duties will be assigned

Requirements

· Minimum GCE ‘O’ Levels /NITEC/Diploma and above

· Proficient in MS office applications

Job Types: Full-time, Permanent

Schedule:

• Day shift
• Monday to Friday

Education:

• GCE 'O' Level or GCE 'N' Level (Required)

Experience:

• Payroll: 2 years
• Human resources: 2 years

Work Location: In person

Job Description

• Handle onboarding, offboarding and discipline matters
• Manage all staff leave related processes
• Contract Renewal, Emplacement & Promotions
• Handle Grants & Claims
• Contribute ideas and suggestions for continuous improvement in HR through streamlining of work processes and practices.
• Manage employee inquiries and provide support on HR-related matters
• May need to manage full suite of staff recruitment process which includes but not limited to sourcing, screening and coordinating interviews.
• Other ad-hoc duties assigned by management.

Requirements:

• Diploma in Human Resource with minimally two years of relevant experience
• Comfortable to travel as you may need to travel on site (islandwide) when needed

Other Information:

• Location: Kaki Bukit
• Working hrs: Monday to Friday: 9.00AM to 6.00PM
• Salary: $3,000 - $3,800

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

1. Operational Management:

• Daily Operations: Oversee the day-to-day operations of the fitness centre, ensuring everything runs smoothly and efficiently.
• Facility Maintenance: Ensure the facility, including equipment and amenities, is well-maintained and in good working order.
• Health & Safety Compliance: Implement and enforce health and safety standards, including regular inspections and emergency procedures.

2. Staff Management:

• Recruitment & Training: Hire, train, and manage staff, including fitness instructors, administrative personnel, and support staff.
• Scheduling: Develop staff schedules and ensure adequate coverage during peak times and special events.
• Performance Management: Conduct performance reviews, provide feedback, and address any issues related to staff performance or behavior.

3. Customer Service:

• Member Relations: Address member inquiries, concerns, and feedback to ensure high levels of customer satisfaction.
• Membership Sales: Oversee membership sales, renewals, and retention strategies. Work on increasing membership numbers and managing promotions.
• Program Development: Develop and manage fitness programs, classes, and events that meet the needs and interests of members.

The Customer Voice & Insights Manager plays a critical role in championing the customer perspective.

This role is responsible for gathering, analysing, and interpreting data to provide actionable insights into customer behaviors, needs, and preferences.

The ideal candidate must have a strong background in data analysis and interpretation, customer research, and experience working with cross-functional teams to drive customer-centric decision-making and culture.

Insights from this role will enhance customer experiences at sales and service delivery touchpoints, inform product development, and support targeted marketing strategies.

The individual will be part of the Singtel's Enterprise Marketing & Innovations team.

Make an Impact by:

Customer Data Research & Analysis

• Uphold the governance & integrity of the Customer Experience practice ensuring consistency, quality, and alignment with Singtel’s values and customer expectation.
• Manage research partners to deliver customer experience (CE) research for the Enterprise Segment, ensuring accuracy, quality and timeliness of insights derived from unfiltered, genuine customer voices.
• Monitor and analyse key metrics such as Net Promoter Score (NPS) & Overall Experience (OE) scores to provide insightful analysis and identify areas of improvements.
• Drive targeted NPS and OE related to sales and delivery services.
• Drive, lead and engage relevant stakeholders to establish improvement actions, both at strategic and operational levels. Incorporate feedback loops to regularly review metrics and follow-ups on improvement actions.
• Drive annual CE target-setting exercise. Continuously improve the target setting framework to ensure it stays relevant to the transforming business structure and model to drive and ensure a sustained customer-centricity mindset across the organization.
• Lead quarterly review sessions with senior management to present customer experience insights and improvement action plans in tight partnership with appointed agency partner.
• Implement rigorous data governance protocols to maintain the quality and security of customer data.
• Support market intelligence and insights research initiatives to deeply understand customer needs, behaviours, and preferences by collecting, analysing, and synthesizing customer data across various touchpoints.

Continuous Improvement

• Conduct periodic review of existing research programme (e.g. questionnaires, survey methodologies, etc.) to ensure it stays up to date with industry best practices and implement necessary improvements.
• Drive any tender or RFQ exercises, where relevant, according to Singtel’s procurement guidelines to select the most suitable research partners.

Skills for Success:

• Degree in Business or Arts & Social Science
• Minimum 5-7 years of relevant experience, preferably in ICT or customer experience market research industry
• Strong analytical skills and ability to draw insights from research and translate to action planning for improvement leveraging deep experience in data interpretation and research methodologies
• Ability to manage complex and competing priorities, conflict management and resolution skills required
• Experience in managing cross-functional project
• Abilities to engage at senior management level and yet able to move the working levels
• Proficiency in tools like Excel, SQL, and data visualization platforms (e.g., Tableau, Power BI).
• Good to have experience in synthesising insights from various data sources, including customer feedback, usage data, CRM, and third-party research.
• Good to have experience in translating data into actionable recommendations to improve customer experience, enable sales pursuits and guide product roadmap development & innovation
• Good to be familiar with Medallia dashboard
• Good to be Certified Customer Experience Professional (CCXP)

Occupancy Planning Manager

Work Dynamics - Integrated Facilities Management

• Essential Duties and Responsibilities
  Perform tracking and management of agreed space and occupancy data sets within relevant technologies
  Development of space solutions by analyzing occupancy, utilization and space data
  Manage the Tactical Occupancy Planning duties (e.g. Space Planning & Block and Stack Plans) including preparation of options/ recommendations
  Contribute Strategic planning ideas with other members of the occupancy planning team to resolve campus/building-specific forecasts, needs, concerns, and issues
  Work with FMs and PMs on projects related to moves, space audits, occupancy, vacancy, and change management
  Collaborate with project and construction teams on large, multi-phase relocations/restacks
  To ensure accurate reporting of information (using IWMS tools) and foster critical relationships between various individuals and organizations such as Department Managers and/or Administrative Assistants to collect seating assignments
  Identify proactive needs/troubleshoot deficiencies to address concerns and initiate best practices

• Additional Duties And Responsibilities
  OPM provides guidance, support the connection and best operational practices as Singapore OPM lead
  First level escalation point for Country SSM/FMs
  Review Regional Reporting processes and metrics

• Key Performance Measures
  Team Feedback (Formal & Informal)
  Timeliness & creativity used to resolve issues
  Proactive initiatives to streamline business processes
  High level of accuracy in all work output
  Delight team members with your optimism, attentiveness and aggressiveness to solve problems
  Demonstrate flexibility to support client service delivery and new tasks as needed
  Sound understanding of the Scope of Work to avoid / minimize scope creep

Sound like you? To apply you need to be:

Experience & Qualifications

• 5-7 years work experience within project management, facilities, space planning, occupancy management, or CAD/CAFM related roles
• Previous experience in space/occupancy planning at a strategic level, plus experience with interior office renovations is desirable
• AutoCAD and CAFM system experience are also highly desirable
• Strong PowerPoint and Advanced Excel skills (pivot tables, formulas, etc.)
• Bachelor's Degree in Architecture, Interior Design, Real Estate, or related field

Skills

• Excellent English written and oral communication skills
• Excellent MS Office skills and GSuite - confident with all packages, particularly PowerPoint & Excel / Slides, Trix & Docs.
• Excellent organizational skills - able to balance daily demands with driving projects that support growth
• Excellent attention to detail when maintaining documents and dealing with data
• Team player and work as ONE TEAM

Competencies

• Experience handling multiple demands and an understanding of financials
• Accurate with attention to detail and a strong work ethic
• Relationship building at all levels
• Ability to collaborate with others as well as work productively on your own.
• Proactively bring solutions to management

Behaviors

• Think Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
• Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
• Helps others - Builds relationships, actively collaborates, helps others succeed.
• Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
• Business first - Focuses on customers and clients, business/financial acumen, JLL first
• Inspire - Inspire others, creates vision and strategy, energises other

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Key Responsibilities

• Develop and implement sales strategies to meet or exceed revenue targets.
• Manage and motivate the sales team to achieve overall targets.
• Monitor and analyze sales activity and identify opportunities for growth.
• Collaborate with marketing and product development teams to create effective sales campaigns, promotions, and product launches.
• Provide exceptional customer service to promote customer loyalty and retention.
• Develop and maintain positive relationships with key clients.
• Prepare and deliver sales presentations and proposals to potential clients.
• Present sales reports to upper management and make recommendations for improvement.

Requirements

• Bilingual (English & Chinese)
• Able to accept 6 days work per week (Rest day will fall on weekdays)
• Minimum of 2-3 years of experience in a similar role
• Proficient in e-commerce (Lazada, Shopee, website)
• Excellent communication skills, effective leadership, and time management skills

(A) PRIMARY DUTIES & RESPONSIBILITIES

• Support the Clinical Operations team via engagement of multidisciplinary stakeholders (doctors, clinic staff, etc) and integration/harmonisation of diverse requirements and perspectives to achieve patient centred care and organisational effectiveness.
• Support the conceptualisation of new or review of existing workflows/processes to optimise the efficiency and quality of care delivery.
• Perform basic operational data collection, analysis and trending to inform decision-making.
• Provide secretariat and administrative support for discussions, workgroup meetings and routine reports (e.g. minutes-taking, venue sourcing).
• Conceptualise & spearhead marketing initiatives through research and identifying marketing trends to positively profile and increase awareness of the company and to reach identified target audiences and stakeholders in an effective manner.
• Manage and steer appointed agencies and vendors to support ongoing online/offline marketing initiatives and campaigns comprising but not limited to SEO/SEM, digital advertisements, content marketing, email marketing, events and other promotional initiatives.
• Uphold the organisation’s reputation through the execution of public relations activities and managing customer feedback through front-facing email accounts, Google reviews and other relevant platforms.
• Cultivate and manage partnerships with key business stakeholders with the aim of developing strategic collaborations to drive mutually beneficial business outcomes.
• Develop and maintain long-term relationships with healthcare professionals, insurance partners, medical concierges and other third-party platforms to drive a pipeline of leads and referrals to the company.
• Provide assistance to execute action plans for the company’s operational goals and to support the smooth running of daily operations at the company’s specialist clinics.
• Other relevant ad-hoc tasks as assigned.

(B) KEY JOB SPECIFICATIONS

Education

Bachelor degree in Communication Studies, Marketing, Public Relations or other related disciplines.

Experience

• Degree in marketing, communications or business with at least 3-5 years of relevant work experience. Candidates with related healthcare operational experience may also be considered.
• Strong proficiency in Microsoft Office and digital media platforms.
• Prior experience in healthcare operations/marketing/digital agency would be an added advantage.
• Excellent analytical, interpersonal, and communication skills.
• Strategic thinker with strong critical thinking and project management skills.
• Resourceful and able to work independently in a dynamic environment with a passion for analysing and improving operations.
• Energetic, driven, adaptable, has good initiative and is able to multi-task and cope well when working under pressure and against tight timelines.
• Strong communicator with excellent written and verbal communication skills.
• Committed team player and leader with good leadership skills.
• Good interpersonal skills and ability to work well with different levels of staff within and across institutions.

Strategic Planning:

· Work closely with fee-earners to understand their business objectives and formulate effective business development strategies to overseeing the execution of the plans

· Contribute to the development of ongoing maintenance of an action oriented business development plan for the relevant practice areas and industry groups

· Manage the BD budget of the assigned groups

Client Relationship Management, Target Relationships and Leads Generation:

· Maintain client and target relationship plans for relevant practice areas and firm wide industry groups

· Drive / catalyse fee earner targeting, contacting and follow up (against targeting plans)

· Identifies and follows through on leads from thought leadership events and initiatives

· Provides support on client care initiatives

· Liaises with trade associations with which the organization can partner to promote thought leadership initiatives, for leads generation purposes

Bids and Proposals Management:

· Work on Bids and Proposals to support and advise on best practice

· Management of Bids and Proposals from end to end

· Work with global offices to produce Bids and Proposals materials

Skills:

· Identify Associate development needs in relation to business development and marketing

· Provide coaching/training to support the development of the Associates’ business development skills

Develop a Knowledge of the Markets and Industries:

· Use sector market research, trade press and fees/client analysis to assist in planning and identifying issues to be exploited for marketing purposes

· Produce supporting market and client information

· Undertake competitor analysis

· Demonstrates understanding and/or steep learning curve of the nature of industries and practice areas of the firm

Marketing Management, Thought Leadership Support and Digital Marketing:

· Initiates ideation of thought leadership initiatives with event owners and thought leaders based on industry, legal and regulatory trends

· In support of the marketing plan, drive activities such as thought leadership campaigns, PR, sponsorships, knowledge based marketing, website content, hospitality and seminars in order to generate enquiries, build profile and develop client relationships

· Coordinate role and activities with other Business Groups/jurisdictions and draw upon specialist skills of the central marketing team

· Initiate internal communications in order to increase referrals from, and to, other parts of the firm

· Proposes business development and marketing vehiclse, in collaboration with marketing colleagues, to execute and promote thought leadership content

· Initiates collaboration with events services provider to execute events, which are sources of leads generation funnels

· Conceptualizes and edits videos to convey thought leadership content, whether singly, or in collaboration with marketing colleagues

Behavioural Competencies

· Excellent Interpersonal skills

· Positive Attitude

· Takes Responsibility and ability to work with minimal supervision

· Good People Management skills

· Have a high emotional intellect to manage within the firm and external vendors

Role Specific Competencies/ Skills

· Excellent written and verbal communication skills in English (second language is a plus)

· Good presentation skills

· Strong Microsoft office skills – Word, Excel, Powerpoint

· CRM (InterAction) skills is preferred

· Digital marketing and video editing knowhow is preferred

Work Experience

At least 2 to 4 years of working experience in a business development, marketing or communications role, preferably in a professional services or financial services firm

An insurance business is founded on pooled resources and risks. We are thus obligated to ensure that all the claims are fairly assessed. Our policyholders take to the roads with the assurance of being covered by Singapore’s leading motor insurer.

As an Assistant Manager in our Motor Claims Assessment team, you will defend our policyholders by ensuring that no one takes unfair advantage of our insurance policies. When you receive a claim application, you will exercise your analytical skills to pick out potentially dubious claims, challenge their legitimacy and find means to resolve them fairly.

Your key responsibilities include:

• Establishing if the policy is engaged and evaluate the liability against our policyholder
• Ascertain, verify and assess the damages
• To negotiate settlement that is in the best interest of the parties
• To be vigilant and escalate suspicious case for further investigation
• Liaise with our lawyers to defend our position, if any

Qualifications

• Degree/ Diploma holder in any field
• Successful applicant will be required to obtain relevant insurance certifications (BCP, PGI & ComGI)
• Candidates with insurance certifications BCP, PGI, ComGI will be preferred
• At least 5 years of working experience in the motor industry in a similar capacity
• Experience in handling motor claims with strong paralegal background will be an added advantage
• Strong analytical and decision-making skills with attention to detail
• Well-versed in Microsoft Office applications such as Excel and PowerPoint
• Good analytical, communication and negotiation skills

The RFS Manager will support ad-hoc project requests, vendor engagement, and request fulfilments (among other responsibilities).

Key responsibilities include:

• Overseeing new BAU requests, time-and-material efforts, and customer resource requisitions
• Following the RFS process timeline from initiation to closure
• Regularly reviewing and enhancing the current process
• Ensuring accurate and timely availability of RFS reports, updates, tracking, and closures
• Collaborating with all relevant stakeholders, including internal teams (e.g., sales for pricing), external vendors (e.g., for quotations), and client representatives, to ensure comprehensive service request coverage.

Make an Impact by:

Service Delivery RFS

• Service delivery RFS financial and resource management
• Support RFS and service catalogue requests
• Accountable/Responsible for end-to-end RFS requests/requisitions
• Manage cross functional engagements for RFS
• Act as a focal point for all RFS related queries and issues
• Review RFS transition plans, enhancement milestones and deliverables in consultation with support teams and customer
• Review with vendors and support team to ensure that all RFS tasks and deliverables meet quality and agreed outcomes
• Notify/escalate any ‘out of scope’ variations to services to Program Director / Service Delivery Director (SDD)
• Monitor and improve RFS performance, providing leadership, coaching and tasks management
• Provide regular CDE EWO project RFS dashboarding and reporting

Customer/Vendor Management

• Liaise with third party vendors and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
• Ensure that effective communication on the status updates and tracking of RFS requests and RFS delivered (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

• Proactively identify opportunities for RFS or improvement of services delivered to the customer and liaise with the Account Manager and Sales Specialist for development of that opportunity

People Management

• Delegate operational tasks effectively by providing clear and specific instructions and goals
• Plan, track and monitor the tasks assigned to the team members
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Skills for Success

• Minimum Diploma in Computer Science / IT or equivalent
• Good to be certified with ITIL v3 Foundation
• 5 Years of experience in Project management / Operations / Vendor management
• Have working experience with Microsoft O365 and Exchange and ServiceNOW ITSM
• Experienced in IT Managed Services
• Financial Management Experience
• ITSM Service Catalogue Management
• ITIL Service Management
• Good understanding of IT cross competency products in the EUC device

The Human Resource and Organisation Development Manager manages Human Resources operations and Organisation Development matters as well as handles skilled-based volunteer resources.

Job Specifications:

1. Human Resources Related Duties

● Manage full suite of HR matters including payroll

● Review and implement HR policies, procedures and internal controls to ensure compliance

● Conduct learning needs analysis and identify training programmes for all staff

● Design and conduct orientation and induction programme and HR workshops

● Secretariat for HR Committee

2. Organisation Development Duties

● Diagnose organisational developmental needs and introduce suitable interventions

● Drive organisational alignment on vision, values and culture (including desired management and people practices)

● Design and facilitate regular intervention workshops for all levels of staff

● Plan, facilitate, develop and implement change management strategies to support leadership direction

3. Nomination Committee Support

● Provide administrative support to recruit and appoint of skill-based volunteers

Requirements:

1) Degree preferred

2) Minimum 7 years’ of proven working experience in HR / OD

3) Experience in designing and conducting HR / OD intervention workshops

4) Strong organisational skills, attention to detail, patience, good communications skills

5) Candidates with the following will be an added advantage:

● Degree in HR or HRM

● Basic knowledge of Singapore Sign Language