Job Description

Your duties as Customer Experience Officer include but are not limited to:

1. Customer Relationship Management

• Manage customers’ enquiries from all channels (Call Centre Hotline, E-mails, WhatsApp, Online Messages) in accordance with company’s communication policy.
• Engage customers actively by identifying their needs and making relevant recommendations.
• Convert enquiries into appointment bookings, followed by system entry.
• Manage customers feedback/complaints in a timely manner, including investigations, service recovery, and related data entry for reporting purposes.
• Tabulation and analysis of data to determine the performance of the call centre.
• Any other duties as assigned.

2. Receptionist Duties

• Attend to all patients’ enquiries (telephone and walk in) promptly and courteously.
• Register patients for appointments and/ or walk in treatment.
• Discharge patients (medicine dispensation, payment collection, scheduling of next appointment etc).
• Call patients for follow-up whenever required.
• Submit insurance dental claims whenever required.
• Record and file documents in accordance with SOP.
• Collect payment.
• Send, receive and track lab cases.
• Ensure accurate translation of doctors’ schedule into appointment booking system.
• Maintain the cleanliness and neatness of the clinic.
• Any other duties as assigned by Management.

Qualifications

Job Requirements:

• Candidate must possess at least a Primary/Secondary School/"O" Level, any field.
• Good communication and interpersonal skills.
• 5 days work week (4 weekdays + 1 weekend).
• Must be able to commit night sessions (3 of the weekdays are till 9PM).
• IT literate (to use clinic software and email).

Other Information:

• Individual Performance Bonus of up to 3 months is payable
• Candidates who are able to start immediately will be prioritised.
• Medical and dental benefits

Refer to www.advanceddental.co for information on our clinic branches.

PLEASE APPLY THROUGH THIS LINK (Do not use the "Apply" button)

https://airtable.com/applh4M9Ze6n9abId/shrCWohRTSBzQLvo2

We regret that only shortlisted candidates would be notified.

Job Description

• You will be responsible for the daily operation of all matters relating to maintenance & management of the site
• Daily site inspection

Requiements

• Degree/Diploma in Property Management or equivalent
• Min 2-3 years of Facility &/or Property Management experience
• Knowledge in BMSMA & other relevant regulations
• Process good interpersonal & supervisory skill

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Key Tasks & Responsibilities:-

Assist with day to day HR admin functions,attendance & leave records

Maintain employee’s P-file records &documents

Assist in recruiting /interviews/on-boarding

Order office supplies and research newdeals and suppliers

Coordinates of company meeting andminutes

Handles other administrative matters suchas office maintenance, insurance, wherenecessary

Provide general support to visitors andtravel booking

Maintaining the company's eLearningportal & training materials

Employee engagement activities, assist inorganising company events

Perform other ad-hoc activities

Role & Responsibilities

• Supervise construction works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings and site instructions by the supervising qualified persons and project consultants/clients
• Ensure that contractors carry out their work in compliance with the prevailing regulations set up by the building authorities and government agencies of Singapore
• Inspect materials and workmanship of construction work.
• Perform tests to check the quality of materials.
• Review project drawings and specifications, and raise any discrepancies and/or potential problems to the appointed Qualified Person and project consultants/clients
• Attend meeting with qualified persons and project consultants/clients
• Prepare progress reports for their clients.
• Other ad hoc duties as and when directed

Job Requirements & Person Specification (Qualifications, Experience, Skills):

• Diploma/Degree in Civil & Structural (C&S) Engineering
• Ideally already accredited as a C&S Resident Technical Officer (RTO) by Institution of Engineering Singapore (IES) or Association of Consulting Engineers Singapore (ACES)
• Certificate in BCSS (Building Construction Safety Supervision) or other similar construction-safety certification
• At least 2 years of experience as a Resident Technical Officer (RTO) or similar site-based role (e.g. Site Engineer) for Housing Development Board (HDB) / Land Transport Authority (LTA) construction projects

Working Location/ Country: Singapore

• MNC, attractive remuneration package
• Salary up to $8000, AWS, bonuses, Dental, medical
• Leadership skills
  North-East, 5 days work week
• Career advancement

Job responsibilities:

• Provide on-site product & system commissioning/servicing support.
• Support on product and application presentation to new and existing customers.
• Project/systems configuration and coordination, new product launch.
• Assist in distribution channels-technical related.
• Brain storming of ideas to support on special projects.
• Providing technical support to sales team.
• Handling complaints on technical issues and support marketing activities.

Requirements:

• Possess a Degree or Diploma in Engineering (with relevant experience).
• Knowledge of water treatment, hygienic and steam, food and beverage, pharmaceutical, semi-conductor industries is an added advantage.
• Minimum 8 to 10 years’ experience in Industrial/Technical products, particularly valves, sensors and process control instrument.
• Strong leadership skills and able to lead a team.
• A hands-on person.
• Able to communicate with customers on building solutions.
• Strong communication skills, Dynamic and goal-oriented, team player.
• Computer and PLC literate, proficient in MS Excel, Word, Powerpoint
• Knowledge of Adobe Photoshop/InDesign will be an added advantage.

Interested applicants, please send your resume to [email protected]

MOM License 16C7883 | Reg No. R1109186

Job Summary:
The Human Resources (HR) role is a crucial part of our organization, responsible for overseeing various aspects of workforce management. The HR professional will play a key role in recruitment, employee relations, and performance management.

Responsibilities:

Recruitment and Staffing:

• Lead the recruitment process, including job postings, interviewing, and selection of candidates.
• Collaborate with department heads to identify staffing needs and ensure timely fulfillment.

Employee Relations:

• Foster positive employee relations through effective communication and conflict resolution.
• Address employee concerns and maintain a positive and inclusive work environment.

Performance Management:

• Implement and manage performance appraisal systems to ensure fair and consistent evaluations.
• Provide guidance and support to managers in addressing performance-related issues.

Training and Development:

• Identify training needs and coordinate employee development programs.
• Facilitate training sessions to enhance employee skills and competencies.

Policy Development and Compliance:

• Develop and update HR policies and procedures in accordance with legal requirements.
• Ensure compliance with labor laws and regulations.

Benefits Administration:

• Administer employee benefits programs, including health insurance, retirement plans, and other perks.
• Communicate benefits information to employees and assist with inquiries.

HR Administration:

• Maintain accurate employee records and HR databases.
• Prepare reports on HR metrics and present findings to senior management.

Conflict Resolution:

• Mediate and resolve workplace conflicts, addressing grievances in a fair and impartial manner.
• Promote a culture of open communication and collaboration.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field. Master's degree or HR certification is a plus.
• Proven experience as an HR Manager or in a senior HR role.
• Strong knowledge of HR principles, labor laws, and regulations.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information.
• Effective problem-solving and decision-making abilities.
• Proficient in HRIS (Info Tech) and Microsoft Office Suite.

• To maintain hygiene and service standard
• Oversee day-to-day operations of the outlet.
• Lead and motivate staff for excellent service.
• Plan shifts to ensure adequate staffing.
• Handle customer feedback and resolve issues professionally.
• Monitor inventory levels and manage supply chain logistics.
• Responsible for the business and financial success of the outlet operations by applying knowledge in controlling costs and managing the restaurant's budget.
• Maintain records of sales, inventory, reports etc.
• Working on weekend is a must
• Able to handle Non-halal Food and work long hours.

The Senior/ HR Executive is responsible to plan, direct, co-ordinate and facilitate HR services to attract and retain staff that best meet the Company’s goals and objectives. He/ she shall also act as a liaison for employees regarding routine employees’ employment matters and administrative practices.

Job Responsibilities:

• Carry out end-to-end recruitment, on-boarding, employee exit management, performance management, implementation of HR policies and procedures, staff development and employee relations
• HR administration such as data entry, filing, prepare employment contracts, letters and other documentation
• Process monthly payroll
• Assist in staff housing arrangement
• Conduct staff orientation and educate employees regarding HR matters
• Deliver timely and accurate data and reports
• Support in company’s events and employees’ welfare activities to promote positive working environment
• Participate in HR projects and provide any other HR support as and when assigned

Job Requirements:

• Diploma in Human Resource Management/ Business Admin
• Minimum 5 years of experience in human resource management/ payroll
• Working experience in the healthcare industry will be an advantage
• Ability to interact well with employees from all levels
• Good communication, interpersonal and presentation skills
• Strong planning and organisation skills
• 5-day work week, office hours

We regret to inform that only shortlisted candidate/s will be notified.