Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we are unwavering in our commitment to delivering the highest service levels and exceptional customer experiences.

We are looking for a dedicated and professional Contact Center Officer to join our team! In this role, you will be the first point of contact for customers, managing inbound calls and emails with efficiency and empathy. Your primary responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication. Join us to make a difference in each customer interaction and grow your career in a supportive, dynamic environment.

JOB DESCRIPTION – CUSTOMER SERVICE OFFICER (Email and call)

The Customer Service Officer will be working for the Contact Center project. You will be responsible for handling a diverse range of enquiries from members of public via email, call and live chat. You will endeavour to provide a high level of service to MOPs, supported by the Team Leaders and Supervisor, as well as Points of Contact (POCs). A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.

ROLES AND RESPONSIBILITIES

• Attend to enquiries, feedback & complaints via email, call and live chat.

• Resolve MOP’s queries efficiently and within stipulated datelines

• Liaise with external stakeholders with regards to enquiries and feedback.

• Escalate issues to the relevant internal line units and see to their resolution.

• Practice the no wrong door policy and warm transfer MOPs to the correct government agency.

• Participate in daily systems testing to ensure a high level of systems uptime.

• Any other ad-hoc duties as assigned by your Supervisor and Team leader.

REQUIREMENTS

· At least A Level/ Diploma/Degree holder

· Experience in Customer Service/Call Centre will be an added advantage.

· Excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision.

· Independent, reliable and responsible

· Adaptable and fast learners

· Comfortable with accessing and checking various IT Systems.

*Flexible work schedule: 8.30am-6.00pm / 11.00am-8.30pm /830pm to 8.30am

*4 - 5 days workweek (including one weekend) and work on Public Holiday with scheduled shifts when needed.

*Training will be provided

*Salary range: $2000-$2700

Job Summary:

• Industry: Healthcare
• Working location: Kent Ridge
• Employment type: 6-month contract

Job Responsibilities:

• Leverage the various recruitment channels to source and hire quality candidates to meet the manpower needs.
• Work with HR Shared Services on the end-to-end on/off-boarding process for new hires and resignees
• Provide HR Admin support as follows:
  i) Work with the Uniform vendor to raise access for new hires and ensure uniform allocation is reflected correctly for the new hires
  ii) Process the monthly allowance disbursement for students who are on a pre-service sponsorship programme
  iii) Arrange pre-employment medical examinations for interns and process interns’ monthly allowance.
  iv) Timely submission of funding claims to MOH
  v) Maintain and update training records for all existing employees
  vi) Ensure vaccination records are updated in the MOH system on a quarterly basis for MOH audits
  vii) Co-ordinate logistics for monthly HOD meetings and Employee engagement sessions

Job Requirements:

• Bachelor’s degree in Business, preferably in human resources.
• At least 1-2 years of relevant HR working experience. Experience in large corporations and healthcare will be an added advantage.
• Possess interpersonal and communication skills.
• Ability to work independently within assigned job scope.
• Strong problem-solving skills.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Description

The job involves the supervision of MRT projects Cross Island Line.

For those with less than the specified 3 years of relevant experience, training will be provided.

Job Requriements

RTO shall have diploma in the civil/structural discipline or National Certificate in Construction Supervision (NCCS) or equivalent and accredited by and registered with IES/ACES with minimum 3 years relevant experience in supervision deep excavation/ basement works.

- MRT experience will be an advantage.

- To assist RE & SRE to monitor all site activities

- Willing to work on night & rotation shifts

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Manage customer complaints in professional manner

- Manage manpower deployment

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Any other related duties assigned by manager

Our Client is a Singapore Social Worker Agency

Job Description:

• Interview service users and assess their current condition, needs, strengths and weaknesses
• Address each case as a unit and set tailored measurable goals
• Monitor and evaluate clients’ progress and modify treatment plans accordingly
• Offer information and counseling on the best course of action during sessions
• Maintain accurate records and report on clients’ status
• Act as a key-worker and cooperate with multidisciplinary teams
• Refer clients to community services to help them in recovery
• Handle Physical and Virtual Safety Checks

Requirements:

• Any qualification
• Prior experience in Social Services would be advantageous.
• Working knowledge of social theories and practices
• Social perceptiveness and empathy
• Ability to build and maintain professional helping relationships
• Ability to converse in additional languages and/or dialects is preferred.
• Strong command in English is a must

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

• Reading blueprints or looking at sketches to determine how to install rebar or mesh
• Figuring out the quantity, size, and shapes of reinforcing rods and determining where to place them
• Preparing rebar and mesh for installation using metal shears, hacksaws, and torches
• Bending or welding rebar together
• Installing cables
• Using pliers to tie wire around rods to fasten them together
• Positioning and securing rods, cables, mesh, or rebar in concrete forms

• Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
• Perform work in accordance with safety best practices
• Maintain tools and equipment in safe operating condition
• Conduct building inspections and identify needed repairs
• Document repairs and maintain thorough records
• Cut, shape, and alter materials as needed
• Build doors, cabinets, and windows
• Measure and mark materials for alterations

• Reading blueprints or looking at sketches to determine how to install rebar or mesh
• Figuring out the quantity, size, and shapes of reinforcing rods and determining where to place them
• Preparing rebar and mesh for installation using metal shears, hacksaws, and torches
• Bending or welding rebar together
• Installing cables
• Using pliers to tie wire around rods to fasten them together
• Positioning and securing rods, cables, mesh, or rebar in concrete forms

• Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
• Perform work in accordance with safety best practices
• Maintain tools and equipment in safe operating condition
• Conduct building inspections and identify needed repairs
• Document repairs and maintain thorough records
• Cut, shape, and alter materials as needed
• Build doors, cabinets, and windows
• Measure and mark materials for alterations

• Install, maintain, and repair a variety of products, ranging from cabinets to insulation to tile to drywall
• Perform work in accordance with safety best practices
• Maintain tools and equipment in safe operating condition
• Conduct building inspections and identify needed repairs
• Document repairs and maintain thorough records
• Cut, shape, and alter materials as needed
• Build doors, cabinets, and windows
• Measure and mark materials for alterations

Responsibilities

• Lead and Provide in-house IT support with a focus on Oracle and related systems for HR modules.
• Oversee integration with external systems where required.
• Responsible for working on the implementation/rollout of Projects in support of HR systems.
• Support the updates and implementation of HR Modules
• Collaborate with stakeholders to gather business requirements and perform regular assessments to refine the system design.
• Collaborate with other IT team members to resolve issues and improve system efficiency.
• Handle technical design and development updates with Oracle consultants.
• Develop and customize where required self-service pages.
• Handle System Setup, troubleshooting and related documentation and User Testing for new implementation/upgrades where applicable.
• Follow up on outstanding issues proactively and actions/plans to resolve issues.
• Responsible for team delivery and development of project plans with supporting budgets and resource allocations
• Improve requests and project management processes.
• Oversee the management and implementation of projects, ensuring time, quality, security, and budget goals are met.
• Hire, develop, lead, coach, and mentor a diverse technical team capable of delivering products and services using current, new, and emerging technology. Ensure that the team is cohesive and aligned toward common goals.
• Prepare requirement specifications (functional and non-functional), use cases, and business process recommendations.
• Perform configurations and customization in the system and updates relevant documentation as per user’s requirement and process.
• Manage vendor relationships and oversee vendor activities.
• Ensure compliance for SOX and all Audit requirements globally.
• Performs other duties as assigned.

Qualifications

• Degree in Computer Science, Masters in Science or MBA is a plus
• More than 8 years of relevant Oracle HR Application linked to various Oracle modules like Core HR, Employee Self-Service, Time and Labor, Recruitment, Workforce planning, Performance and Talent Management.
• In depth understanding of data structure of different HR module
• Experience in all phases of system implementation lifecycle (requirements gathering, design and build, testing, go-live and maintenance)
• Experience in cloud technology and mobile applications.
• Strong vendor management skills, including overseeing vendor relationships and activities.
• Good project management skills.
• A very strong leader with a good track record in managing and leading successfully in a matrix environment.
• Strong communication and negotiation skills, project management skills and good with financial numbers
• Able to interact effectively at all levels of the organization within a highly matrix organization.
• Proven track record in managing a team.
• Resourceful, organized and attention to detail in leading the team and managing of external stakeholders

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Equal Opportunity:

Kulicke & Soffa recruits on the basis of merit (such as skills, experience or ability to perform the job), regardless of age, race, gender, religion, marital status and family responsibilities, or disability.

JOB PURPOSE

The role is primarily responsible to support the full spectrum of human resource functions with a key focus on payroll matters.

JOB RESPONSIBILITIES

Responsibilities include, but are not limited to:

• Handle accurate and monthly payroll processing for about 300 headcounts.
• Maintain HRIS database and staff personnel file.
• Manage leave administration.
• Submission of Government Paid Leaves (GPL) and other statutory submissions such as CPF, IR21, IR8A, and NS claim.
• Process all insurance claims and administer group insurance programme such as Work Injury Compensation and Group Hospital & Surgical.
• Prepare payroll-related reports and other ad-hoc reports as requested by the management
• Handle employees’ enquiries pertaining to payroll/HR matters
• Assist in C&B activities such as performance appraisal, salary or bonus review exercise
• Communicate and explain HR policies to the employees.
• Monitor and prepare of letters such as confirmation, promotion, warning & employment certification.
• Ad-hoc duties as assigned by HOD.

JOB REQUIREMENTS

• Degree or Diploma in Human Resource Management preferably with 2 years of working experience in F&B or retail industry.
• Strong working knowledge of payroll processing and administration.
• Experience in the use of BIPO HR Software is of advantage.
• Keen interest in payroll as tasks are more payroll focused.
• Strong knowledge of MOM legislation.
• Able to meet tight deadlines and is meticulous with an eye for detail.
• Independent team player.
• Good interpersonal and communication skills.
• Proficient in Microsoft Word and Excel.

Responsibilities:

Administrative Functions

a. Ensure cleanliness and orderliness in the reception area.

b. Handle, prepare, and verify relevant documents, including maintaining and updating records, compiling statistics, filing, and drafting/responding to correspondences.

c. Carry out ad-hoc tasks as assigned by the Administration Manager.

Reception Duties

a. Provide counter services and handle general inquiries.

b. Answer and manage phone calls.

c. Handle incoming parcels, mails, and emails, including receiving deliveries and coordinating distribution to the appropriate parties.

d. Manage inquiries and coordinate with parents, teachers, vendors, and other relevant parties.

e. Attend to unwell students in the 'sick bay' and coordinate with the teacher in charge or parents until the student is back to class or sent home.

f. Assist walk-in visitors (parents, vendors, etc.) and students at the General Office.

Requirements for Ideal Candidate:

Min. G.C.E ‘O’ Level

Pleasant, meticulous and good interpersonal skills

Able to multi-task and work independently.

Knowledge of MS office

Preferably with 2 years of experience in administration work and customer service.

Candidates who are trained in First Aid will have an advantage.

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Working hours:

- 2 to 3 weekdays per week

- 4 hours shift

- $12 to $15 per hour

Job description:

- Manage job postings

- Shortlist candidates

- Schedule interviews

- Flexible hours and schedule

- Screening resumes to determine which candidates meet the minimum requirements.

- HR experience preferred but not necessary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and car park system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car park policies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

• Strong customer service skills and a passion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.

Job Description:

Provide recruitment support for all levels of staff including:

• Job advertisement posting;
• Screening resumes to determine which candidates meet the minimum requirements;
• Conducting interviews to narrow the number of potential candidates who will be interviewed by the hiring Director;
• Conducting reference checks by verifying employment information and contacting the professional and personal contacts provided by the candidate;
• Schedule interviews for hiring Director via online or face to face.

Requirements:

• Preferably Entry Level specialized in Human Resources or equivalent;
• Excellent communication skills;
• Training will be provided for candidates with minimum experience.

First round of interview will be held via zoom.

Location: Jurong West

Requirements:

• Diploma in Science or its equivalent
• At least 1 year of experience supporting school operations.
• Preferred experience as a lab assistant in science laboratory school environment.
• Experience in creating digital resources such as presentations and videos according to Science Experiential Learning Experiences using powerpoint.

Scope of works:

• Preparation of resources / materials for Science laboratory activities and enrichment programme.
• Label and keep records of teachers’ desk copies, reference books, lab apparatus and chemicals
• Pack and organise the resources in the Science Rooms.
• Ensure lab equipment, materials and specimens are in good working conditions.
• Conduct stock-take at least twice a year and Maintain a stock book.
• Ensure safety of pupils in the Science rooms. Report any incident to Science HOD.

Location: East

*Project to commence in Jan 2025

Responsibilities:

Assist in organizing various events and initiatives, including but not limited to:

• Fundraising events/initiatives such as charity golf/dinners, musicals, movie screenings, newsletters, online campaigns, and merchandise sales.
• Support coordination and collaboration with partners or individuals for events and initiatives.
• Provide logistical assistance for events and activities when needed.
• Design and create Electronic Digital Mailers (EDMs) for outreach or event invitations, based on the Authority's requirements.
• Manage queries from corporate partners or donors regarding fundraising events and initiatives.
• Track fundraising targets and receivables for each event/initiative and provide weekly updates on funds received.
• Support engagement with individuals or corporations interested in donating or supporting the organisation.
• Collaborate with social service agencies (SSAs) to feature beneficiaries in newsletters as needed.

Requirements:

1. Diploma in any discipline
2. Good command of the English language
3. Ability to work independently or in a team setting
4. Able to coordinate and work with internal and externalstakeholders
5. Good command of Microsoft word, excel and powerpoint

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

• Perform full spectrum of HR functions and admin support including recruitment, employee relations, grievance handling, staff engagement and advisory service on HR policies and procedures.
• Review and maintain all HR related policy.
• Posting of recruitment advertisements
• Perform end-to-end recruitment – interview, shortlisting, assessment & selection, offer and on-boarding.
• Handle work pass administration including work pass application, renewal, and cancellation.
• Ensure HR policies and practices are legal compliance throughout human resource management.
• Assist in checking through payroll records
• Handle other ad-hoc duties that are assigned

Responsibilities:

• Lead, direct and manage a team that delivers consistent high level service quality and customer satisfaction
• Resolve critical or escalated issues arising from the operations
• Plan and monitor team schedule to ensure adequate manpower to support operational demands and business objectives
• Manage and oversee administrative functions to ensure that all paperwork is processed efficiently and in a timely manner and meet all compliance requirements
• Motivate staff and develop effective working relationships with peers and customers
• Train and certify new employees on all performance standards and provide career development opportunities through training
• Help to conduct annual performance reviews for all employees within department
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Assist the operation manager in day to day operation of the warehouse

Requirements:

• Minimum 3 years of experience in logistics industry
• Minimum 2 years of supervisory experience
• Experienced working in a dynamic environment
• Possess strong warehousing experience in leading a team
• Prepared to be hands-on when the situation calls for it
• Possess good communication and interpersonal skills
• Adaptable, enjoys working in a fast-paced, fast-changing environment
• Computer literate in MS Office and experienced in SAP/WMS would be an advantage

*This is a full-time contract role, on a 1-year renewable basis

We are looking for a proactive and tech-savvy IT Support Officer to join us! This hands-on role offers the opportunity to engage with various aspects of IT operations, including user support, system maintenance, and project collaboration. If you are passionate about technology and ready to apply your skills, we’d love to have you on board!

Key Responsibilities:

• Provide user training and support for IT programs and solutions.
• Provide ongoing support for our in-house CRM application and connected devices (e.g., tablets).
• Assist with network maintenance and resolve day-to-day system issues for software, hardware, and networking, if any.
• Coordinate with vendor and group HQ IT for project implementation, application rollout, software/system patching, and upgrades.
• Maintain and support office equipment, including laptops, printers, servers, and perform business email setup.
• Collaborate with on-site vendor for hardware and network troubleshooting when required.
• Document and update system protocols and procedures to ensure smooth operations.

What We Offer:

• Hands-on experience across various IT functions.
• Exposure to working with vendors and business users.
• Opportunities to hands on SAP systems troubleshooting, network management, and backend business IT programming and tools.

Qualifications:

Education:

A diploma or degree in Information Technology, Computer Science, or a related field.

Relevant IT certifications are advantageous.

Experience:

1-3 years of experience in IT support or related technical roles.

Knowledge of networking, troubleshooting, and hardware/software installation.

Technical Skills:

Proficiency in IT tools and remote support software.

Knowledge of Active Directory, VPNs, and IT security protocols.
Ability to diagnose and troubleshoot technical issues in real-time.

Soft Skills:

Strong problem-solving abilities.

Excellent communication skills to interact with users of varying technical abilities.

Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

1. The ideal candidate for the role of RTO-Building should possess a minimum of five (5) years of experience as an RTO, with a focus on supervising works related to bored piling and temporary, including at least three (3) years of direct supervision experience.
2. A Diploma from a Polytechnic or equivalent qualifications is highly preferred for the RTO-Geo position.
3. Accreditation with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore is a mandatory requirement for the RTO-Geo role.
4. In addition to relevant qualifications and experience, the RTO-Geo must hold a valid certificate in the Building Construction Supervisors Safety (BCSS) Course.
5. The successful candidate for the RTO-Geo position should have developed and implemented a Risk Management Implementation Plan (bizSAFE Level 2) or its equivalent.
6. Proficiency in understanding and applying statutory codes, quality control procedures, and construction administration is essential for effective site supervision and progress reporting.
7. Strong analytical abilities, coupled with excellent verbal and written communication skills, are key attributes expected from the RTO-Geo.
8. The RTO-Geo should demonstrate competence in maintaining accurate and up-to-date site records tracking the progress of work.
9. Being proactive in identifying, addressing, and managing site issues while fostering a positive team spirit is a crucial aspect of the RTO-Geo's responsibilities.
10. Flexibility and willingness to work shifts are required for the RTO-Geo role to ensure effective site supervision and management.
11. Must be willing to work shifts as required.

Job Descriptions

• Supervise the construction and related works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings, and site instructions by the supervising qualified persons and project consultants.
• Check and supervise the work according to the contract documents and ensure that the methods, procedures and materials used comply with the prevailing statutory standards.
• Ensure that the contractors carry out their work in compliance with Building Control Act and Regulations, Codes of Practices and requirements of building authorities and government agencies.
• Liaise with the engineers on the review and approval of design calculations and drawings.
• Assist Engineer/ QPs in their supervisory and coordination duties.
• Review all project drawings and specifications, and raise any discrepancies and/or possible problems before construction work commence on site and progressively throughout the entire course of the project.
• Observe and comply with site safety, and submit all reports as directed and ensure that works are carried out in a safe and proper manner.

Requirements

• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
• At least 1 Year of working experience in the related field is required for this position.
• Must be registered as Resident Technical Officer (RTO) with BCA/IES/ACES.
• Required Skill(s): Microsoft Office, Autocad.
• Shall have a certificate in Building Construction Supervisors Safety (BCSS) Course.
• Must be a team player with strong leadership, communication, and supervision skills.
• Immediate vacancy

Requirements:

• Under the Building Control Act, RTOs shall be accredited with Joint Accreditation Committee of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES)
• Proficient in using Microsoft Word, Excel and PowerPoint.
• To carry out supervision and inspection of the works to ensure that works are constructed in accordance to contract specifications and drawings
• At least 4 years relevant working experience in HDB BTO Project as RTO.
• Preferably need to complete one full cycle of BTO project Under consultant Side.
• Job Duration : 30-36 Month
• Job Location : Punggol, Tampines, Kallang