Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

The management executive is responsible for several material and equipment-related distribution procedures. Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing programs.

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by conducting physical counts and reconciles with data storage systems.
• Maintains the physical condition of the warehouse by planning and implementing new design layout.
• Plan and optmisize routes for each driver using in-house software to deliver more efficiently
• Liaise with clients, suppliers and transport companies.
• Completes warehouse operational requirements by scheduling and assigning employees.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Improves staff performance by coaching, counseling, and disciplining employees.
• Proficient with different computers opearting system such as Windows 10/11. MacOS is a plus.
• Effective oral and written communication skills in english
• Strong leadership and management skills
• Guide new employee how to use company in house software.

Handling daily administrative tasks for a group of executive

Manage, keep record and update all submissions/documents to authorities

Liaise internally with Design & Site team

Submission of weekly progress reports, monthly claims, invoices and VO

Ensure all project documentation is properly filed, organized and ready accessible for management

Other adhoc duties

Requirement

Minimum 2 years experience in construction firm

Able to work independently

Great communication skills in Mandarin & English

Responsibilities:

• Daily update of bank book.
• Report daily bank balance to regional team and update weekly forecast.
• Prepare monthly bank reconciliation.
• Perform AP functions including data entry for vendor bills, process bill payments and vendor SOA reconciliations on monthly basis.
• Prepare monthly and weekly AR aging report and monitor receivable collections.
• Update of petty cash record.
• Prepare required journal entries to facilitate monthly accounting closure.
• Prepare monthly financial reports and update P&L schedules.
• Assist in month-end closing activities.
• Assist in annual audit matters.
• Any additional tasks as assigned by the supervisor or manager.

Requirements:

• Minimum 1 - 2 years of related working experience in finance/ accounting field.
• Problem-solving skills.
• Able to multi-task and work independently in a fast-paced environment and meet tight deadlines.
• Self-motivated and able to work in the team spirits. Eager to learn and inquisitive by nature.
• Knowledge of Microsoft Office (Excel).
• Experience with NetSuite system and CargoWise system will be advantageous.

· Quote and propose air freight solutions to customers

· Coordinate with airlines on rates and bookings

· Liaise with customers on export shipment instructions and booking updates

· Liaise with vendors eg, DG specialist, fumigation, marine insurance, etc

· Prepare job sheets for Operations to follow up

· Check shipments status / uplift

· Job costing

· Resolve problems when they crop up

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Job Description:

· Making sure that all customers deadlines are met; to ensure overall customer satisfaction

· Coordinate customers requirement with internal teams

· Able to handle our customers in various circumstances, even when they are being difficult

· Follow up closely on tight deadlines and ensure our teams can meet them

· Provide ideas and solution paths to customer and internal teams

· Meeting with customers and stakeholders where required to make communication easy and transparent regarding project issues and decisions in services

· Analysing new project / program risks and feedback to management

· Attend conference calls with US and / or Europe customers when required.

· Work on the costing provided by procurement team to provide quotations to customers

· Track quotations that are sent and follow up on open items / statuses closely

· Any other duties assigned by the lead from time to time.

Job Requirements:

· At least Diploma, Advanced/Higher/Graduate Diploma in Business Management, Business Administration or Sales & Marketing is preferred.

· At least 2 year(s) of working experience in related field is required for this position.

· Preferably Junior Executive specializing in Corporate Sales or equivalent.

· Working experience in Manufacturing Environment will be advantageous.

· Proficient in Microsoft Excel (VLOOKUP, PivotTable, etc.), Outlook, PowerPoint.

• Manage payroll processing for 500 headcount including new hires, termination, OT Computation, allowances, deductions, salary recovery, leave and benefits administration, employee claims etc.
• Preparation and submission of income tax clearance (IR21) for work pass holder
• Prepare and submission of CPF, IR8A, government paid claim.
• Ensure employee data accuracy and process control improvements
• Preparation of Payroll report and brand billing.
• Submission of Government Survey and attend to auditor on the yearly audit exercise.
• Maintain payroll best practices to improve efficiency and processes.
• Involve in HR initiatives and HR Projects.
• To perform ad-hoc duties as per assigned.

Requirement:

• Minimum 3 years of work experience related to hands-on payroll for at least 200 headcount.
• Minimum Diploma in HRM or equivalent
• Experience with Times Software will be an added advantage.
• Good knowledge of the Employment Act, CPF and Income tax legislation.
• Meticulous with good time management skills
• Numerical inclined with strong sense of commitment.
• Proficient in MS Excel.

Job Description & Requirements

· Carry out end-to-end recruitment, on-boarding, employee exit management, performance management, implementation of HR policies and procedures, staff training & development

· HR administration such as data entry, filing, prepare employment contracts, letters and other documentation

· Conduct staff orientation and regular briefing on company policies and procedures

· Support in monthly payroll including attendance checking and Overtime processing

· Administration on Foreign workers work pass renewal & MYE matters, dormitory (staff housing) & others

· Administration on employee insurance, government paid claims, staff benefit claims, employee training and others

· Prepare and Deliver timely and accurate data, reports and office administration

· Participate in HR projects and provide any other HR support assigned

Requirements:

· Diploma or Degree in Human Resources or Administrative / Business Studies

· Minimum 1 year of full construction HR working experience as generalist including payroll processing.

· Familiar with MOM regulations and HR practices

· Prefer English and Mandarin speaker

working days: Monday - Friday (9am-6pm）Saturday (9am-1pm)

human resource executive is responsible for several material and equipment-related distribution procedures. Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing programs.

• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by conducting physical counts and reconciles with data storage systems.
• Maintains the physical condition of the warehouse by planning and implementing new design layout.
• Plan and optmisize routes for each driver using in-house software to deliver more efficiently
• Liaise with clients, suppliers and transport companies.
• Completes warehouse operational requirements by scheduling and assigning employees.
• Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
• Improves staff performance by coaching, counseling, and disciplining employees.
• Proficient with different computers opearting system such as Windows 10/11. MacOS is a plus.
• Effective oral and written communication skills in english
• Strong leadership and management skills
• Guide new employee how to use company in house software.

Customer Service cum Operations Executive (Air & Sea)

Responsibilities:

• Handling Customer’s inquiries and ensure to comply with operation procedures and Preparing quotations and proposals.
• Ensuring company announcements, products, services, rates, policies, and operational changes are communicated to customers on a timely basis.
• Handle Shipment – process documentation, manifest, invoices, cost capturing
• Coordinate with airlines and co-loaders to arrange for space booking
• Coordinate with customers, vendors, carriers, warehouse, and transport sub-contractors, collection of goods with the traffic controller
• Liaison and Attending to Customs, Agents, and Government Authorities enquires
• Ensure full compliance with customs and airport regulations
• Ensures SOP alignment to customer expectations and company's agreed standards of performance.
• Support the Sales Department in quoting, liaising, and following up.
• To promote our service to new clients.
• Handling of permit declaration in timely and accurate handling of all tradenet declarations and submissions.
• Ensure Costing and billing are completed timely and files are closed correctly within a given timeframe.
• Operations to assist and work closely with the warehouse.
• Accomplish any other ad hoc basis work on administrative duties assigned by the Manager.
• Display a high level of professionalism and work ethics

Requirements:

• Experience in freight forwarding will be an added advantage
• Possess sound knowledge of permit declaration would be an added advantage
• Knowledge of CCN/ Customs Regulations will be an added advantage
• Must be able to work towards deadlines and according to SOPs and KPIs.
• Proficient in MS Office and Excel applications.
• Good working attitude, hardworking and able to perform under pressure, and ability to multi-task
• Team player and able to work independently with minimal supervision
• Applicants should have full working rights in Singapore

Job Description

· Assist with recruitment efforts, such as placing job ads, arranging interview and related administrative process

· Work closely with the authorities and ensure compliance of HR policies & procedures in Singapore

· Keeping, maintaining, and updating of personal file / records of employees, increment and renewal of employment contract

· Assist in training and managing of HR software

· Liaising with external parties on ISO, insurance renewal or application related matter

· Preparing and printing of document for the operation

· Partner with HR team members to implement solutions and help scale the business

· Updating databases internally, such as sick and maternity leave

· Involved in MOM applications and duties

· Ad hoc duties as assigned

Job Requirements

· At least 2 years of experience in Human Resource or Administrative role

· Possesses a Diploma in relevant field

· Team Player

· Comfortable to work in a fast-paced environment

· Able to work efficiently with minimum supervision

· Required to go onsite when needed

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week (Monday- Friday,9am- 6pm)
• Training will be provided
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in Airport Cargo Road. Our clients are in the Freight Forwarding Industry. You will be responsible for coordinating sea import shipments, managing import/export files, updating shipment statuses, and handling customer notifications. Responsibilities include processing invoices, checking shipment documents, and arranging transportation. You will communicate with clients, agents, and overseas offices, ensuring accurate data entry and compliance with company policies. Key tasks also include customs permit declarations and maintaining strong client relationships. Additionally, you will recommend process improvements and handle any ad-hoc duties.

Qualifications:

• Minimum 1 year of experience in relevant industry

Job Description:

- Custom Brokerage/Declaring Agent

- Office located at Alps Avenue, Nearest MRT Station: Pasir Ris

- Desk bound job.

- Complete Declaration at stipulated rate per day and per hour with full compliance.

- Maintain account assigned for exception declarations.

- Follow up on daily shipment holds and find solutions in a timely manner to process the customs clearance

- Respond to phone and email enquiries on brokerage- related services

- Prepare and provide various reports in a timely manner to meet customers’ timelines

Requirements:

- Able to start work immediately

- 5 working day

- Possess good work ethics and positive attitude

- Able to handle pressure & adapt in a fast-pace environment

- Knowledge in Mircosoft Excel is a must

- Expect overtime on a regular basis

Requirements:

• Diploma/Degree
• Min 5 years Sales experience in the freight forwarding industry, preferably in the Oil and Gas / Marine industry
• Good communication skill
• Motivated and self-driven

Job description:

1. Identify, acquire, develop and expand customer base in the different verticals within the Oil and Gas and Marine industry.
2. Follow up with customers/prospects on the RFQ/enquiry status.
3. Conduct presentation on proposals and deliverables to promote and achieve sales closure.
4. Customer relationship building and manage customers’ expectations by conducting regular visit and facilitating exchange correspondence
5. Keep abreast of market and industry development and give regular feedback and recommendation to internal organisation.

Benefits:

• Basic Salary up to $3,200 with yearly increment based on performance.
• 5 days work week
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Sea Freight Executive located in ALPS Ave. Our clients are in the Freight Forwarding Industry. You will be responsible for coordinating sea import shipments, managing import/export files, updating shipment statuses, and handling customer notifications. Responsibilities include processing invoices, checking shipment documents, and arranging transportation. You will communicate with clients, agents, and overseas offices, ensuring accurate data entry and compliance with company policies. Key tasks also include customs permit declarations and maintaining strong client relationships. Additionally, you will recommend process improvements and handle any ad-hoc duties.

Qualifications:

• Minimum 1 year of experience in relevant industry

Job Description

Responsibilities include but are not limited to the coordination of Sea Import shipments such as, opening import and export files using Sysfreight software, maintaining internal documentations, monitoring and updating statuses. Advising customers of shipments Arrival, arrange deliveries, process invoices (accurate currencies and verify shipment weight and volume). Correspondence with e-mail queries from overseas offices/agents and clients. Ensuring accurate data entry and excellent communications are maintained in a timely and efficient manner.

Key Responsibilities

• Declaration of Import and Export Customs permit

• Practice due diligent to ensure Bill of lading, invoices and all documents relating to shipment movements are properly checked

• Organise proper transportation required for pick-up or delivery

• Ensure all work is carried out according to our policy and procedures

• To communicate through emails, telephones and other forms of communication professionally

• Attending to and addressing guests enquiries
• To deliver professional and expert concierge services to customers.
• Communicate responses in a clear, professional, timely and concise manner.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Maintain reservation platform
• Assist events calendar, enquiries, site visits
• Processing bill payments

• Pleasant and outgoing personality
• Positive service attitude, coachable
• Able to multi-task
• Able to work on weekends and public holidays

• 5 day work week
• Variable and daily incentive scheme
• Free shuttle bus from Tanah Merah MRT station

Responsibilities:

• Assist in all duties and responsibilities related to project management for the assigned trade event(s) from planning, execution to completion.
• Assist Project Lead to monitor timelines and milestones are adhered and updated.
• Assist to capture meeting minutes as and when required.
• Perform day-to-day administrative functions and be the point-of-contact for both internal and external parties to ensure successful implementation and delivery of the project tasks.
• Assist Project Lead in coordinating and working with the Operations team to manage and oversee the logistics requirements within the event cycle among stakeholders, service providers, venue managers and attendees.
• Ensure IT security SOPs set in place are complied by internally and by external vendors hired to service the event.
• Day-to-day administration to facilitate scope of work.
• Ensure that databases are maintained and kept up to date after event.
• Look at creative ways to deliver a high quality and memorable experience for attendees.
• Any other tasks as may be assigned from time to time by your reporting officer and Director.

Requirements:

• Degree or Diploma holder.
• Preferably with 1 year of experience in related field, applicants with no experience may apply too.
• Proficiency in MS Office.
• Possess experience in organising a virtual and/or hybrid event preferred.
• Strong presentation, interpersonal, communication skills with client-service orientation.
• Possess good planning, organisational and multi-tasking skills.
• Possess good communication & negotiation skills.
• Possess a positive attitude and high standards in work ethics & personal integrity.
• Good time management skills with the ability to prioritise, work under pressure and meet deadlines.
• Ability to work in a fast-paced and highly cross-functional organisation.
• Possess good working attitude and willing to learn.

• Support the development and implementation of HR initiatives and systems
• Provide counseling on policies and procedures
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Create and implement effective onboarding plans
• Develop training and development programs
• Assist in performance management processes
• Support the management of disciplinary and grievance issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Review employment and working conditions to ensure legal compliance

Export role

• Prepare and execute Air Waybill, for perishables, general cargo, consolidated shipments, etc using Freight Master
• Prepare export documents (eg cargo acceptance checklist, cargo security certificate, indemnity letter etc) and airline labels
• Ensure all export cargo are properly marked and labelled prior to transfer to airlines
• Give instructions to Drivers/Cargo-hands on the transfer of cargo for export
• Declare Export Cargo Clearance Permit including Certificate of Origin (CO)

Requirements

• At least 1 year relevant experience in freight forwarding
• Proficient in Microsoft Office
• Team player with good attitude and initiative

Roles & Responsibilities

Roles:

The Human Resource (HR) cum Admin Executive will be involved in the full HR spectrum and is expected to manage the day-to-day operations of the HR office.

Responsibilities:

· Able to adapt to the various functions within the HR department

· Updating of staff information in the database and Personnel File Maintenance and ensuring confidentiality at all times

· Handle recruitment & selection, compensation & benefits, employees’ engagement & relations, performance management, safety compliance, etc

· Conduct newcomer’s orientation process and briefing of employment terms and conditions

· Arrange & coordinate staff training enrolment and update of training records

· Assist in all Recruitment Drives & Work Pass Applications such as S Pass / EP application and pass renewal

· Assist with performance appraisal

· Maintain employees’ leave record and medical claims

· Maintain, upkeep company & departmental documentation of operational policy, rules and regulation

· Maintain, upkeep and participate in ISO, BizSafe and OHSAS audit

· Communicate with external vendors on accommodation for foreign employees

· Assist in administration duties when required and other ad hoc duties as assigned

Requirements:

· GCE “O” Level / Certificate or Diploma in HRM or its equivalent with some working experiences

· At least 3 years of relevant working experience in the related field

· Good understanding of human resources functions

· Meticulous, organised and enjoy handling transactional activities

· Able to exercise mature discretion on confidential issues

· Possess excellent Verbal and Communication Skills with good interpersonal skills

· Computer literate with strong proficiency in Microsoft Office applications.

· Good knowledge of Employment Act, MOM regulations and practices

· Positive attitude, fast and independent with strong organizational skills.

· Self-motivated and able to work under pressure.

· Ability to multi-task and work independently in a fast-paced environment

EA License No.: 96C4864

Reg.No.: R1873093

Benel Singapore Pte Ltd, established in 1988, is a specialist brand that is focused on making office furniture that serves its purpose and the wellbeing. With more than 30 years of experience, Benel is the one- stop office furnishing solutions company, offering products alongside an integrated consultancy and planning service.

We are looking for a highly motivated, result-oriented HR and Administrative Executive to join our Benel team.

Human resource function.

1. Responsible for overall system in HR department and oversee full spectrum of HR.
2. Process monthly payroll, government grants/claims, budgeting, administer/ support annual increment exercise and bonus payrout.
3. Responsible for MOM survey, work pass administration, various of government paid leave.
4. Understanding and executing staffing requisition, requirements and issues from all departments
5. Draft and update of documents such as job descriptions, employee handbook, performance appraisal, forms, policies and other HR related documents.
6. Screening the candidates by resume shortlisting, phone interview and personal interviews; coordination with the concerned departments & background verification of the shortlisted candidates.
7. Maintain employees’ leaves, medical and attendance record. Keeping track of employees’ attendance / absenteeism.
8. Onboarding program and briefing to new employee
9. Attending / Understanding employee’s grievances in their work engagement level and implement.
10. Conduct exit interviews to identify reasons for employee’s termination
11. Planning of company events or employee engagement activities.
12. Support Manager, General Administration of HR initiative and project.
13. Other HR related Ad-hoc works.

Administrative function

1. Provide assistance to the Finance department on daily processing of Account Receivables and Account Payables
2. Perform general office administration work including insurance, road tax renewal, upkeep of office premises, etc;
3. Liaise with external vendors for outsourced services provided to the company;
4. Maintain and update IT Asset Management list
5. Perform internal ISO audit within the company and maintain ISO documentation;
6. Oversee employees’ compliance with company rules
7. Assist in the Occupational Safety of the company

Requirements

1. Minimum 2 years of working experience as HR generalist with full spectrum of HR
2. Ability to work independently under minimal supervision
3. Ability to work well with a team across multiple departments - people-oriented
4. Computer literate particularly with Microsoft Outlook, Microsoft Excel, Microsoft Word & Microsoft Power Point.
5. Strong organizational skills with excellent attention to details, willingness to develop & learn new skills.
6. Good writing, analytical and problem-solving skills.
7. Discretion, confidentiality and professionalism at all times.

Benefits

1. Health Insurance

2. Professional development

3. Promotion to permanent employee upon end of contract

Expected start date: Immediate

Job Overview

The HR Operations Executive is responsible for managing essential HR-related operational functions, including the employee database, personal lockers, uniforms, personal protective equipment (PPE), canteen, vending machines, gym, and company transport services. This role involves soliciting employee feedback, managing vendors, ensuring compliance with safety and regulatory standards, and handling administrative tasks. The HR Operations Executive will also manage budgets, stock levels, billing, payments, and provide general support to ensure the smooth functioning of HR operations. This role reports to Head, Employee Engagement & Ethics.

Key Responsibilities

1. Employee Database and Resource Management

• Employee Database: Maintain and regularly update the employee database, ensuring accuracy and completeness of records.
• Lockers and Uniforms: Oversee the allocation and maintenance of personal lockers. Coordinate the distribution and refreshment of uniforms and PPE, ensuring timely availability.

2. Vendor Management and Coordination

• Vendor Selection and Management: Oversee the selection, onboarding, and ongoing management of vendors for transportation, canteen, vending machines, uniforms, and PPE.
• Performance Monitoring: Regularly review vendor performance to ensure adherence to contract terms and Master Service Agreements (MSA), and manage payments and necessary documentation, such as LTA letters for transportation providers.
• Employee Feedback: Solicit feedback from employees regarding uniforms, PPEs, canteen, vending machines, gym, and company transport services to ensure their needs are being met.
• Service Improvement: Collaborate with vendors to improve service standards and ensure employee satisfaction with the services provided.

3. Stock Monitoring and Replenishment

• Inventory Control: Monitor stock levels of uniforms and PPE, ensuring timely replenishment to avoid shortages. Manage inventory efficiently to support operational needs.

4. Administrative Support and Budget Management

• Budget Management: Develop and manage budgets for HR facilities and vendor services, ensuring expenditures stay within approved limits.
• Reporting: Regularly report on budget status, highlighting variances and proposing corrective actions.
• Employee Support: Provide administrative support and respond to employee inquiries related to services such as transport, canteen, and other HR facilities.

5. Compliance and Safety

• Regulatory Compliance: Work closely with Health, Safety & Environment (HS&E) and risk management teams to ensure that HR facilities and services comply with all relevant health, safety, and regulatory requirements.
• Risk Mitigation: Conduct regular inspections of HR facilities and services in collaboration with external vendors and internal HS&E stakeholders to identify and mitigate risks.

Qualifications

• Education: Diploma or higher in Human Resources, Business Administration, or a related field.
• Experience:Minimum of 2 years of relevant experience in HR administration or a similar role, with exposure to vendor and facility management.
• Skills:Proficiency in using HR software and tools such as MS Excel, Mail Merge, Power Apps, SAP, and Prosoft.
• Strong verbal and written communication skills for effective interaction with employees, vendors, and internal teams.
• High level of accuracy and attention to detail, particularly in database management, payments, and compliance reporting.
• Excellent organizational and time management skills to manage multiple responsibilities effectively.
• Problem-solving skills and the ability to implement practical solutions in day-to-day operations.
• Experience in vendor management, contract reviews, and performance evaluations.

Key Attributes

• Detail-Oriented: Strong focus on accuracy and thoroughness, particularly when managing employee records, stock levels, budgets, and payments.
• Service-Oriented: Commitment to improving employee experience through effective vendor management and service enhancements.
• Organized: Capable of managing various operational tasks and priorities in a timely manner.
• Problem Solver: Ability to identify operational inefficiencies and proactively implement solutions.
• Team Player: Works well in collaboration with colleagues, external vendors, and internal HS&E stakeholders to maintain a smooth HR operation.

Qualification/Experience

Education: Diploma or higher in Human Resources, Business Administration, or a related field. Experience: Minimum of 2 years of relevant experience in HR administration or a similar role, with exposure to vendor and facility management. Skills: Proficiency in using HR software and tools such as MS Excel, Mail Merge, Power Apps, SAP, and Prosoft. Strong verbal and written communication skills for effective interaction with employees, vendors, and internal teams. High level of accuracy and attention to detail, particularly in database management, payments, and compliance reporting. Excellent organizational and time management skills to manage multiple responsibilities effectively. Problem-solving skills and the ability to implement practical solutions in day-to-day operations. Experience in vendor management, contract reviews, and performance evaluations.

• Ensure customers queries, complaints are addressed in a timely manner with appropriate solutions
• Build and maintain relationship with customers to fulfil requirements and upkeep customers KPIs
• Escalate unresolved issues that require managerial attention
• Coordinate with agents, carriers, vendors, overseas offices, COE and customers to ensure smooth transactions
• Execute AWBs, weight amendments, close daily Console and ensure on time cargo up-lift
• Responsible for day to day processing such as permit declaration, checking and labelling of cargo, arranging for collection based on customer's request
• Support productivity enhancements for airfreight operation
• Actively engages in freight system digitalization initiatives throughout the network
• Ensure all shipping processes have timely closure i.e. from receiving of request, invoicing, etc
• Ensure all freight cost, details and processes are kept up to date in Cargowise
• Ensure all freight documents, including billing invoice, reaches the customer in a timely manner
• Ensure monthly performance reports such as transit time, urgent shipment and damage report are generated
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Provide on the job training and guidance to junior or new team members
• Observe and abide by ISO requirements per the QEHS manual

Qualifications and Experience

• Post-Secondary, Diploma or equivalent
• 3 to 5 years in Freight Forwarding Industry
• Good knowledge of Pricing for Air Cargo Service & Operations
• Working knowledge of International Trade Legislation Compliance
• Good Customer Management
• Strong knowledge of Freight Management Systems including Cargowise, local customs (SG Customs) & trade portals (Tradenet)