This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$6,000

Scope of Work

1. Main Work will be Application Remediation.

2. The mandatory skillsets for the above role is to have a Degree or Diploma in IT/Computing

3. Experience in managing applications and products to ensure day to day operations.

Job Description

1. Monitor the health/performance of applications to identify and address potential issues.

2. Conduct regular system checks and maintenance tasks to ensure optimal functionality.

3. Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and

offering solutions.

4. Collaborate with users to understand and document their needs, ensuring a positive user experience.

5. Investigate and diagnose software issues, working closely with development teams to resolve

complex technical problems.

6. Document and communicate solutions to recurring problems to minimize future occurrences.

7. Maintain comprehensive documentation of application configurations and support processes.

8. Create user guides and knowledge base articles to empower users to resolve common

issues independently.

9. Work closely with cross-functional teams to ensure effective communication and collaboration.

10. Participate in the testing and deployment of new software releases.

Primary skillset:

1. Application Support

2. Troubleshooting and Patching

3. Singaporean only as work requires to handle sensitive data

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job title: Operations Analyst with UAT

Work location: Changi business park

Job mode: 12 months renewable contract.

Only Singaporeans required for this role

Roles & Responsibilities:

• Perform User Acceptance Testing (UAT) and Live Verification, as well as prepare Standard Operating Procedure & other documentations for team projects and digital initiatives
• Handle daily checking of the clearing account for customer claim.
• Investigate self service banking transactions.
• Perform settlement and reconciliation of the team’s key GL accounts
• Apply agile methodology and process improvement frameworks to contribute towards the digital transformation journey .

Key Requirements

• Diploma or bachelor's programme in Business, Finance, Economics, Computer Science, Information Systems, or other related field
• Fundamental understanding and interest in banking and technology (e.g. RPA, API, Data Analytics, Qlikview, VBA) - not mandatory
• Good verbal and written communication skills
• Good analytical and problem solving skills, ability to demonstrate critical thinking, and enjoy working with data to facilitate your work

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Job description:

• Oversee and govern all data to create reports with effective visualizations of team activities, ensuring the data is presented in a format that can be shared with a broader team, including sales, merchandising, and training.

Regular deliverables:

• Periodic reports by extracting data from GFA, channel sales, and training reports.
• Provide monthly insights into market trends and competitor activities.
• Maintain a comprehensive report archive. Comparisons with past data across all channels, products, and sales when asked.

Goals and objectives:

• Promote team alignment by providing clarity on the current position and guiding future directions through numbers and data.
  Aid both the team and XFN in making well-informed decisions by comprehensively understanding both ongoing and historical data.

Measurement:

• The quality of reports, considering punctuation, usefulness, data accuracy, accessibility, and insight quality, with measurements conducted by CSA lead and XFN.
• Ensure there is a continuous improvement process in place, taking action based on the feedback received.

Job Title : Business Analyst(PMU)

Job Type : Permanent

Job Location : North Buonavista Road

Job Scope: In this role, you will review business processes and policies, as well as engage internal and external users to define business requirements for process improvement and product development. You will work closely with different product and ICT teams to develop various systems and support the onboarding of users. You will also be involved in conducting business analytics to support operational objectives.

Job Responsibilities:

· Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to business operations to identify areas for improvement and optimization

· Develop a deep understanding of operational workflows and procedures and maintain up-to-date documentation of policies and processes

· Partner business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases

· Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver operational outcomes effectively

· Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)

· Identify interdependencies across projects/initiatives and strategize how these can be managed and coordinated, in collaboration with the relevant teams

· Support business transition and help drive change through actively engaging key stakeholders and end users

· Own and maintain overview of ‘business operations health’ and support operational decision-making through business analytics by:

- Establishing standards and metrics to measure impact, progress and performance of operational initiatives

- Tracking, analyzing and interpreting complex datasets to surface insights that inform business units (e.g. program planning and delivery, budget and cost estimations, potential issues, risks and benefits)

· Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards operational goals

· Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement

Job Requirements:

· Proven experience as a Business Analyst or in a similar role, preferably in a business operations or process improvement capacity

· Strong analytical skills with the ability to collect, organize, analyze and interpret large datasets

· Good understanding of user-centric principles and/or service design

· Excellent problem-solving skills and the ability to think critically to propose innovative solutions

· Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels

· Enjoys both working independently and collaboratively in a fast-paced, dynamic environment

· Proficient in using data analysis tools and techniques such as Python, SQL, or data visualization software is a bonus.

If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

Mounika Tanuku

EA Licence No. 93C4403

EA Regn. No. R22109193

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Responsibilities
1) Investigate and resolve customer remittances queries in accordance with the established service level agreement and payment guidelines .
2) Work with business units , agent banks/correspondent banks to resolve remittance queries .
3) Process failed remittances in accordance to procedures
4) Other ad hoc tasks assign by Team Manager .

Requirements
1) related experience in payments is highly desired.
2) fresh graduates with the right attitude can be considered .
3) possess strong problem solving and analytical skills.
4) good knowledge of intermediate level Excel functions ( v lookup, pivot table)
5) good verbal and written communication skill.
6) able to work well in a team.

Regards,

Lini

Recruitment Consultant

R22108463

• Salary: $3,000 - $5,000 (Depends on experience)
• Location:Toh Guan Rd East
• Monday to Friday 9am – 6pm (Friday off at 5:30pm)

Job Scopes

• Coordinate with Functional head & assist the CEO in the preparation of Company Annual budget
• Prepare and present financial reports (MIS) to management to aid decision-making processes
• Monitor the company's Budget and create ways to reduce costs.
• Creating cost-tracking systems and processes
• Perform cost-benefit analyses on prospective projects and provide recommendations on their financial feasibility
• Monitor, check documentation & recommend Purchase of high value items for the Mgmt. decision.
• Analyze / control Overall Project Cost to determine possible improvements and develop strategies to optimize cost-effectiveness
• Collaborate with department heads to identify cost-saving opportunities and recommend measures to reduce expenses

Job Requirements

• Bachelor's degree in Accounting, Finance, or related field
• Minimum of 3 years of experience in cost control or financial management
• Thorough understanding of accounting principles and budgeting procedures
• Proficiency in MS Office suite, especially Excel

Cheah Khai Yeen (Catherine) Reg No : R1986405.

The Supreme HR Advisory Pte Ltd EA no: 14C7279

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

• Map out driving routes ahead of time to determine the most expedient trip
• · Pick up clients from the place and at the time they’ve requested
• · Collect payments and issue receipts
• · Assist clients with loading and unloading their luggage
• · Listen to traffic and weather reports to stay up-to-date on road conditions

• Map out driving routes ahead of time to determine the most expedient trip
• · Pick up clients from the place and at the time they’ve requested
• · Collect payments and issue receipts
• · Assist clients with loading and unloading their luggage
• · Listen to traffic and weather reports to stay up-to-date on road conditions

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates

· Organize workflow and ensure that employees understand their duties or delegated tasks

· Monitor employee productivity and provide constructive feedback and coaching

· Receive complaints and resolve problems

· Maintain timekeeping and personnel records

· Pass on information from upper management to employees and vice versa

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

We need a technology specialist (Developer) to join our in-house Information Security Services team in a long-term position. The successful candidate will design, develop, test, operate and support security technologies to enhance the security strength of our organization.

We are looking for a responsive and highly productive technology professional who is passionate in solving security challenges and embracing new technologies.

• Design and develop applications (backend API's or frontend)
• Develop integrations with other application/platforms to deliver solutions to our users
• Perform data anylyses on the existing data, based on our application security metrics
• Generate reports and create dashboards from the security metrics
• Identify new ways to provide insights and areas to drive outcomes based on the data gathered
• Build, integrate, test, and deliver solutions using a CI/CD pipeline
• Support other applications teams in the integration with security services provided

Requirements

• Bachelor’s degree in Computer Science, Engineering or equivalent
• Minimum 2 years of working experience developing web applications either for frontend or backend.
• Programming skills in at least one programming language: Python, JavaScript
• Hands on skills in data analysis and reporting using Pandas and Python
• Possess knowledge of information security principles, secure coding practices, and cryptography
• Possess technical knowledge in operation systems, networking, databases, private cloud and containers
• Mature and effective time-management skills.

People Skills:

• Be performance oriented; always try to excel past achievements.
• Able to work under pressure during critical situations.
• Able to work in collaborative manner with peers.

Communication Skills:

• Can communicate effectively with peers in discussions/meet.
• Be able to communicate technical information in simplified manner.
  

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

IT Business Analyst | Agile

• Working Hours: Monday to Friday, Hybrid Working Arrangement
• Working Location: Central
• Remuneration package: Basic Salary + AWS

We are seeking a talented and experienced Business Analyst to join our dynamic team. With a focus on innovation and delivering cutting-edge technology solutions, we are at the forefront of the tech industry. We are committed to creating an inclusive and diverse workplace where everyone can thrive.

What To Expect:

• Partner with the users' business teams to elicit citizen/business needs through human-centric, visual methods such as service journeys and develop the appropriate business case
• Apply Design Thinking / Service Design methodology and tools to develop and execute the approach to derive current state gaps and challenges, and future state design and solutions
• Work with project teams to develop user stories, functional/technical specifications and acceptance criteria
• Evaluate and recommend suitable technology while aligning with company’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems)
• Identify and adopt the appropriate development methodology (e.g. Agile or Waterfall) in an Outsourced, Co-Sourced or In-house development environment
• Where Agile methodology is adopted, to lead and participate in Agile practices and ceremonies

How To Succeed:

• At least 3 years of working experience in IT business analysis, application solutioning design and testing
• Participated in at least one full software or product development cycle, preferably using Agile Methodology
• Strong analytical, conceptualisation and problem-solving skills
• Good communication skills with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J43316" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Who we’re looking for

You will be part of the dynamic team that plans and ensures that UOB Contact Centre has the right number of resources, at the right time with the right skill sets driven by data and with the use of the right Workforce Management (WFM) tools.

What you’ll do

• Identifying opportunities for automation within the workforce management system.
• Developing, implementing, and maintaining automated workflows and processes to streamline scheduling, reporting, and other WFM tasks.
• Integrating automation tools and software with existing WFM systems and platforms.
• Collaborating with WFM and IT teams to ensure seamless automation implementation.
• Monitoring and fine-tuning automated processes to improve efficiency and accuracy.
• Troubleshooting and resolving issues related to WFM automation systems.
• Providing training and support to WFM staff on using automated tools effectively.
• Staying updated on industry best practices and emerging technologies to continuously enhance WFM automation.
• Monitoring employee activities and schedules in real-time to ensure compliance with planned work hours.
• Identifying and addressing deviations from scheduled activities, such as breaks, lunches, and tasks.
• Utilizing RTA software and tools to track and report on real-time adherence metrics.
• Communicating with supervisors and team leads to address deviations and make necessary adjustments.
• Analyzing historical and real-time data to identify trends and areas for improvement in adherence.
• Collaborating with WFM schedulers to make real-time schedule adjustments to meet service level goals.
• Providing feedback and coaching to employees regarding adherence and performance.
• Generating reports and performance metrics to evaluate and improve real-time adherence processes.
• Participating in the development and implementation of RTA strategies and policies.

The knowledge, experience, and qualifications you’ll need to succeed

• Significant experience in designing, implementing, and maintaining automation solutions in a WFM context. This could include experience with Robotic Process Automation (RPA), scripting, and workflow automation.
• A solid understanding of workforce management processes, including demand forecasting, scheduling, and performance analysis, is essential to identify areas where automation can be applied effectively.
• Proficiency in automation tools and technologies, such as Qlix sense, RPA platforms (e.g., UiPath, Automation Anywhere), scripting languages (e.g., Python, JavaScript), and workflow automation tools (e.g., Zapier, Microsoft Power Automate).
• Strong analytical skills to assess processes, identify automation opportunities, and measure the impact of automation on efficiency and accuracy.
• Effective communication skills to collaborate with various teams, explain automation solutions, and provide training to WFM staff.
• The ability to analyze complex problems and develop creative automation solutions to address them.
• Adaptability to new technologies and methodologies is crucial.
• Proven experience in real-time adherence monitoring, preferably in a contact center or service-oriented environment.
• Familiarity with WFM software and tools, including real-time monitoring and reporting modules, is essential.
• Strong data analysis skills to monitor real-time data streams, detect deviations from schedules, and make real-time adjustments.
• Effective communication skills to liaise with team leads, supervisors, and employees to address adherence issues and provide real-time guidance.
• The ability to make quick decisions and solve real-time scheduling and adherence challenges.
• RTA experts need to adapt to rapidly changing conditions and adjust schedules on the fly, so adaptability is a key trait.
• The role can be high-pressure, so the ability to handle stressful situations and maintain composure is important.
• Understanding of workforce management principles and practices, including scheduling and forecasting, is beneficial for context and decision-making.
• Real-time adherence requires a keen eye for detail to ensure that employees are following their schedules accurately.

Position Summary

We are seeking a highly skilled and detail-oriented Financial Analyst to join our dynamic team. This role is crucial for maintaining and developing our financial models, correlate applicable business and financial information, ensuring alignment with our business strategies and objectives. You will be the custodian of all financial models, scenarios, planning, forecasting, and budgeting, providing vital information to our C-level executives and investors, aid managerial planning and support decision making on the allocation and investment of the budget.

Job Responsibilities:

• Develop and manage comprehensive financial models and scenarios for strategic planning & forecasting, providing financial forecast/budget/business plan.
• Develop a strong understanding of external and internal issues that can affect the financial models, and effectively optimise limited resources to support decision-making.
• Identify gaps and solution to improve the management of financial resources and try to reduce businesses’ operational and production costs.
• Analyse financial data to identify trends, perform risk assessments, optimise financial/strategic planning and recommend solutions. Maintain strict alignment of the funding plan with the overall business plan and forecasts.
• Assist in the preparation of quarterly and annual financial reports. Prepare regular financial updates for government agencies, shareholders, and applicable stakeholders.
• Prepare management reports for internal and external requirements, as well as protect sensitive and confidential information.
• Explore and support different investment opportunities and financing needs.
• Ensure seamless integration of financial planning with technology, engineering, operations, production, costing, and financing teams. Highly effective collaboration with various departments to ensure financial strategies support company-wide goals.
• Develop initiatives and policies that may improve financial growth.
• Support audit compliance/requirements.
• Support finance related projects.

Requirements:

• Bachelor’s degree in Finance, Accounting, Economics, or related field with relevant knowledge and experience. Master’s degree, CFA or CPA is a plus.
• Minimum of 3-5 years’ experience in financial analysis. Related industries and corporate structure experience are pluses.
• Advanced knowledge of Microsoft Excel, Word, PowerPoint and financial software applications, familiar with analysis methods, data management and reporting software.
• Strong proficiency in financial modelling, scenario analysis, and budgeting. Hands on and highly meticulous yet keeping big picture in check.
• Excellent analytical, problem-solving, presentation, reporting, organisational and project management skills.
• Excellent in communicate complex financial information in a clear and concise manner. Proven experience in managing both internal and external stakeholders at all levels.
• Proven ability to work effectively with excellent collaboration in a team environment and across multiple departments.
• Passionate, energize and compose with agile and versatile working conditions with proven high-quality deliverables.

Our client is a Europe MNC, one of the leading players in the Freight Forwarding sector. Due to business needs, they are now recruiting a Pricing Analyst to be part of their Pricing team for ongoing transformation projects. They are located in the East - easily assessible.

The Pricing Analyst's responsibles are:

• Collaborate with cross-functional teams (Product, Key Account, etc.) and engage with customers to develop and deliver customer-centric services and solutions.
• Assist Country Managers, Directors, and BDMs in OOG procurement and service offerings.
• Cultivate and manage relationships with service providers in Singapore, ensuring competitive pricing.
• Respond to and support RFI/RFQ requests, following up on quotations and tenders with inter offices. Conduct post-bid analysis and share feedback with relevant teams.
• Aid trade lane and field sales channels in identifying Country Account opportunities within the Projects industry vertical.
• Provide input on rate offers for long-term contracts, offering recommendations to management.
• Fulfill assigned tasks to support in meeting quality, health, safety, and environmental objectives outlined in IMS and adhere to QHSE policy requirements.
• Integrate sustainability, health, and safety practices into day-to-day activities, reducing environmental impact and fostering community support while minimizing workplace incidents.

Job Requirements:

• Min Diploma and above
• Min 1 years of relevant experience
• Familiar with Microsoft Excel

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Responsibilities

• Working closely with sales & marketing on product pricing strategies
• Implement and oversee on product pricing and discounts
• Conduct product and pricing analysis to ensure pricing competitiveness
• Verifying the validity of price and condition inquiries and guaranteeing adherence to all applicable price-related regulations
• Developing SAP Cloud Analytical analytics tools and customized reports
• Stay updated on market trend and competitors’ pricing models
• Ad hoc duties as assigned

Requirements

• Bachelor of Business Administration or Economics or equivalent
• At least 5 – 8 years of pricing analysis experience
• Experience in using SAP system will be ideal

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The successful incumbent will be part of a global team responsible in ensuring seamless trading supply chain processes in SAP, working with various stakeholders to resolve systematic issues, exercise root cause analysis, drive/initiate corrective actions & report results, participate in assigned projects & assist Project Lead in project execution.

Requirements

• Degree with 1 year or diploma with 7 years of experience in supply chain and/or logistics operations
• Proficient in SAP
• Excellent communication skills

This is a 1 year contract with completion bonus

5 days work week (hybrid work culture)

Central location

Candidates may forward your updated resume to [email protected]

Responsibilities

• Understand client’s request and demand
• Design, test and develop localization and customization ERP/ Cloud solution along with the team.
• Establish and oversee development assets and timelines, such as setting up the system as well as integration assessment.
• Perform review and testing of integration on deliverables before handing them to the users for UAT.
• Investigate all noted errors and carry out amendments and testing to ensure that the system functions properly and effectively.
• Fix and solve technical issues during project delivery.
• Create documents for design, technical requirements, process documentation, system installation documents, ERP integration systems and so on.
• Provide technical pre-sales support.

Requirements

• Bachelor of Information Technology, Engineering or equivalent
• At least 2 - 3 years of system implementation experience with business applications and cloud-based services
• Knowledge of ERP solutions (SAP, Oracle, Netsuite, Microsoft Navision) will be an added advantage.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities
1) Investigate and resolve customer remittances queries in accordance with the established service level agreement and payment guidelines .

2) Work with business units , agent banks/correspondent banks to resolve remittance queries .

3) Process failed remittances in accordance to procedures

4) Other ad hoc tasks assign by Team Manager .

Requirements
1) related experience in payments is highly desired.

2) fresh graduates with the right attitude can be considered .

3) possess strong problem solving and analytical skills.

4) good knowledge of intermediate level Excel functions ( v lookup, pivot table)

5) good verbal and written communication skill.

6) able to work well in a team.

The Role Responsibilities

· Data and data quality are becoming increasingly important to Financial Institutions. Our ability to accurately, successfully, and fully accomplish business initiatives and meet regulatory requirements is becoming more and more dependent on our ability to source, manage and maintain both our data and data quality.

· Alveo (formerly known as Asset Control) is the application of choice for the Financial Markets business for market data. The firm has made an ongoing decision that it also wants to consolidate instrument reference and Market Data onto the same platform.

To ensure this ongoing programme is a success and that the company objectives are achieved, the Financial Markets (FM) business is looking for an experienced, hands-on candidate to fill the role of Lead Business Analyst. The key responsibilities of the role include:

· Be part of the Asset Control Business Analyst team, covering across geographies

· Working with senior stakeholders across business and technology to elicit, clarify, translate and simplify data requirements

· Conduct impact analysis on proposed changes and work with data consumers to integrate changes

· Provide business case and insights into opportunities for cost and control improvements related to data provision and consumption

· Work closely with Asset Control product owner and the Lead BA to analyse business requirements– focusing on long term efficiency, risk reduction, regulatory compliance and lowering time-to-market for meeting business initiatives

· Influence solution design support for optimising data provision and consumption

· Communicate in a timely manner to the user community during the implementation of new functionalities

· Support the business users & de team by proposing solution design & assisting in issue analysis & resolution

· Support the transition to BAU teams to ensure operational readiness.

· Contribute to establishing data management governance best practices specifically in the Asset Control estate, and more generally across the wider team

Strategy

· Propose solution design for optimising data provision and consumption

· Work closely with Asset Control product owner to drive strategic solutions / proposals aligned with the product roadmap – focusing on long term efficiency, risk reduction, regulatory compliance and lowering time-to-market for meeting business initiatives

Business

· Display confidence in interacting with the Front Office desk, Risk and the Operations teams

Processes

· Lead the squad in the continuous improvement of operational efficiency and effectiveness of the squad’s processes.

· Influence and contribute to solution design & evolution of the data platform to meet business needs in a scalable, flexible & sustainable manner.

· Understand and proactively adopt the New Ways of Working

People & Talent

· Effectively communicate with stakeholders on design proposal.

Risk Management

· Responsible for identifying, assessing, and mitigating risks arising from the implementation of new data flows

· Accountable for putting in place appropriate control measures and operating processes to mitigate risks

Governance

· Ensure that outcomes delivered, including necessary controls are fit for purpose.

· Ensure adherence to the Bank’s project and change management governance processes

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group’s Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

· Head, FM Data Operations

· Asset Control Product Owner

· FM Data Operations team

· FM Architecture Team

· Product Owners & Change teams across FM, Risk & Finance

· Technology Delivery Squads

· External Data Vendors

Our Ideal Candidate

· 10+ years’ experience in Interacting and communicating with business stakeholders across Front Office, Market Risk and Operations.

· Understand the business requirements and provide appropriate solutions.

· Work closely with Technology counterparts and break down the business requirement into tech components.

Role Specific Technical Competencies

· Understanding of Financial Markets instruments

· Asset Control or any EDM

· Market Data and Instrument Reference Data datamodel

· Understanding of vendor specific data such as Bloomberg, Refinitiv, ICE, MarkIT

· Data Modelling

· SQL

· Excel

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Business Analyst - Trainer (CAT 1) (14102085)

Work Location : Novena MRT

Working schedule: Monday to Friday 9.30am to 6.30pm

Salary Range : $2,800-$3,200

Job Description

1. Communications Development and Delivery

2. Analyze an organization and design its processes and systems, assessing the business model and its

integration with technology.

3. Assess current state, identify customer requirements, and define the future state and/or business solution.

4. Research, gather and synthesize information.

5. Experience in experience in marketing/communication/events industry

6. Must clear CAT1 Security Clearance before start work

7. Singaporean Only

Key Skills required:

- IHS Markit EDM solutions
- MS SQL Database knowledge
- Windows NT batch, Tectia SFTP scripts skills
- Asset Management Business functional knowledge

Job Objectives

• Bank Technology and Operations (GTO) in Singapore is looking for an experienced Production Support to join its support team
• To provide proactive, timely, effective and efficient support to the business users
• To perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
• To own issues and projects, and work with the various teams to develop solutions for the users
• To collaborate with business partners, third party vendors, and technology teams to facilitate the support process and work toward timely and effective issue resolution

Key Responsibilities

• The Production Support person is responsible for managing the Enterprise Data Management for Bank’s application including web GUI, SQL database and Tectia SFTP batch scripts.
• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

• Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling
• Degree in Computer Science / Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

• Basic understanding of the front to back of Asset Management operations
• Experience working in an ITIL-driven environment, and working knowledge of ITIL principles