The LawNet team is looking for an assistant manager for our business operations team, to help deliver an excellent experience for our customers. Our ideal candidate is customer-centric and experienced in managing business operations for similar digital services.

KEY RESPONSIBILITIES

(A) Business Operations & Reporting (LawNet)

• Provide backend guidance to customer service team to ensure timely and effective support for account management, feedback and other customer inquiries.
• Backend support to both internal and external teams in resolving customer support requests – including triage, prioritisation, coordinating teams and basic troubleshooting.
• Prepare business/usage reports for internal teams and customers.
• Support LawNet IT audit exercises – e.g., preparation of documentation, answering audit queries.
• Support user testing and change management e.g. for new content or features.
• Plan and lead regular review of processes and performance metrics, to guide internal teams in continuously improving product and support standards

(B) Procurement

• Review and process procurement requests promptly, following audit requirements.
• Assist internal stakeholders in the process of soliciting quotes from suppliers and generating purchase orders for them.
• Coordinate accurate and timely payments to suppliers.
• Maintain technology contracts register & support timely contract renewals.
• Regularly review procurement processes and propose improvements

(C) Administration and Secretariat Support

• Support business decisions by preparing routine and ad-hoc reports.
• Plan and organise monthly staff engagement activities.
• Provide secretarial support for company board meetings and townhalls, including scheduling, minute-taking and room arrangements.
• Assist in record keeping of company resolutions and staff circulars.
• Undertake any other operational task as assigned.

OUR IDEAL CANDIDATE

• At least a Diploma qualification.
• Minimum 2-years’ experience in an operations role within a professional customer service setting.
• Proficient in Microsoft Office Tools (Excel and Word).
• Good interpersonal and communication skills.
• Meticulous, systematic and process-oriented.
• Able to adapt and multi-task in a fast-paced environment.
• Demonstrable experience in analysing and improving work processes.

Job Responsibilities

• Developing and implementing game mechanics using Cocos Creator or Cocos2d-x game engines
• Collaborating with game designers to ensure that game mechanics are engaging, intuitive, and fun to play
• Creating and implementing user interfaces that are visually appealing and easy to use
• Optimizing game performance for various platforms and devices, including desktop computers, mobile phones, and tablets
• Integrating game logic with backend services using RESTful APIs or WebSocket protocols
• Testing game functionality and identifying and fixing bugs
• Staying up-to-date with the latest game development technologies and trends, including new features and updates to the Cocos engine
• Communicating effectively with team members and stakeholders, including product managers, game designers, and backend developers
• Working independently and managing your time effectively to meet project deadlines.

Job Requirements

• Diploma in Computer Science or related field
• Minimum 3 years of work experience
• Required skill(s): Cocos，HTML5, TypeScript/JavaScript, JSON
• Optional skill(s): Egret Engine，ASP.NET, jQuery
• Proficiency within an editor of your choice Consuming and integrating with third party APIs
• Strong attention to detail with great problem-solving skills

Company Perks and Benefits

• Medical/ Dental Reimbursements
• Phone Expenses Reimbursement
• Meal Allowance
• Work-Life Balance
• Nice working environment in co-working space style with great amenities and facilities

Additional Information

We are looking for passionate and dedicated individuals to join our humble team!

Suitable Candidates may be considered for other relevant roles as well.

Job Responsibilities

• Drive product development in the company working through the capability centres in the business units.
• Lead product road mapping, technology exploration, and solutions development across the business units working with business development.
• Govern company R&D policy and procedures consisting of the following.
• Earmarking of company R&D funds to achieve company productization strategy.
• Organise R&D Steering Committee Meetings to approve new projects and review progress of approved projects.
• Track progress of R&D projects led by business units to ensure outcomes are met.
• Submit eligible R&D expenditures for tax relief.
• Guide the business units’ Head of Technology in the delivery on their workplans.
• Promote culture of innovation and digitalisation
• Organise the company’s participation in innovation awards.
• Lead the development of the Engineering Competency Framework for the company to sustain and build new capabilities in the company.

Job Requirement

• Possess good written and verbal communication skills.
• Breadth of knowledge in autonomous technologies and digital solutions.
• Product development experience an advantage.

KPIs

• Number of New/improved products and services.
• Amount of R&D funding secured from grants or equivalent.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead requirements gathering and analysis, and translate business requirements to system specifications.
• Manage the entire development lifecycle of enterprise-wide projects, including tender specifications preparation, evaluation and implementation of systems, vendor and outsourcing contract management.
• Provide system and end-user support which include application configuration, administration, maintenance and data extraction requests.
• Value-add by providing advice on best practices in using appropriate technology, reviewing and improving work processes, facilitating and supporting users change management process and influencing alignment of changes with the overall organization goals.
• Prepare test plans, lead and coordinate integration and user-acceptance testing.
• Deliver project and system documentation according to the Project Development Methodology.
• Form good user relations by cultivating trust and building good rapport with users.
• Conduct post implementation reviews to gather users feedback and plan for enhancements.
• Monitor new technologies / releases / patches and make recommendations to continuously improve work processes and services.
• Ensure high quality of deliverables, and review team members' deliverables.

• Degree / Diploma in Computer Science or IT
• At least 6-8 years of relevant work experience, with hands-on experience as a project / functional lead.
• Good experience in business requirements gathering and analysis.
• Prior IT experience in institute of higher learning and SaaS application delivery (administering the setup and configuration) will be an added advantage.
• Certification in Business Analysis and / or Project Management (e.g. PMP, CITPM) will be useful.
• Good knowledge of software development life cycles and structured project development methodology.
• Excellent communication (oral and written), interpersonal, conflict management, negotiation, analytical and problem-solving skills.
• Proactive self-starter who is quality conscious, attentive to details, result-driven and a team player.

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Drive the sales of Engineering and R&D services across South East Asia

Meet and exceed the sales target aligned with the leadership team

Build a pipeline of more than 24 million USD and meet the annual sales target

Build and nurture senior management of customer in the region

Guide and mentor the team to grow in the region

Establish and build a reputable creditails for the organization in the region

Job Requirements:

More than 15 years of IT and Engineering Services sales experience, exposure and directs connects in the South East Asia region, excellent communication skills, understand various manufacturing verticals like Oil & Gas, FMCG, Petrochemicals, Automotive, Industrial product, smiconductor, Medical devices. Excellent communication skills, MBA from a reputed college is a plus.

Job Description

Mobile Technology development mainly on Android native(Kotlin), IOS native(Swift)

• Hybrid App developer on EmberJS/ReactJS/Flutter/Java Script/CSS/HTML

• Familiar with MVVM/MVP/DDD and design pattern to write clean code

• Having a strong influence with Version Control Systems and Gitflow

• Agile with experience on Scrum, Kanban

• Deep experience in Internet Facing Financial Web and API development.

• Experience in CI / CD

About the function

Technology Strategy & Advisory (TS&A) helps shape, architect and deliver exceptional value from technology for our clients. TS&A operates at the intersection of industries, platforms, cloud, data and AI. Our team of technology strategists, enterprise architects and transformation excellence practitioners work with chief information, technology, and data officers on how they can best use technology and innovation to reinvent their business.

Key Responsibilities:

• Shape the role of technology in business strategies through the assessment of the current technology footprint.
• Drive strategic opportunities to incorporate innovative technology solutions into business transformations.
• Identify and prioritize opportunities based on a detailed assessment of the current technology landscape, requirements, and company's overall strategic vision.
• Develop operating model and business case to incorporate technology components.

Requirements:

• Experience in developing business, technology, or functional strategies to drive transformative solutions.
• Knowledge of operating model development, industry insights, cloud strategy & insights and Value architecture & realization
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• This role demands a blend of technical expertise, strategic thinking, and the ability to work collaboratively to deliver Tech Strategy & Transformation solutions that drive business success

Job Responsibilities

• Drive product development in the company working through the capability centres in the business units.
• Lead product road mapping, technology exploration, and solutions development across the business units working with business development.
• Govern company R&D policy and procedures consisting of the following.
• Earmarking of company R&D funds to achieve company productization strategy.
• Organise R&D Steering Committee Meetings to approve new projects and review progress of approved projects.
• Track progress of R&D projects led by business units to ensure outcomes are met.
• Submit eligible R&D expenditures for tax relief.
• Guide the business units’ Head of Technology in the delivery on their workplans.
• Promote culture of innovation and digitalisation
• Organise the company’s participation in innovation awards.
• Lead the development of the Engineering Competency Framework for the company to sustain and build new capabilities in the company.

Job Requirement

• Possess good written and verbal communication skills.
• Breadth of knowledge in autonomous technologies and digital solutions.
• Product development experience an advantage.

KPIs

• Number of New/improved products and services.
• Amount of R&D funding secured from grants or equivalent.

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Duties and Responsibilities

• Provide first level end user support including troubleshooting, escalation of issues to vendors for quick resolution, applying upgrade/patches to computer systems installation and upgrade of computer application software, regular IT reviews, etc.
• Monitor and respond quickly and effectively to requests received directly from users.
• Provide a timely support to users with desktop related issues (both hardware and software).
• Install, configure, administer & maintain IT equipment (desktops, laptops, printers and network peripherals).
• Perform basic network LAN switching troubleshooting.
• Provide proper escalation for unresolvable issues to Senior IT Executive.
• Updating of documentation of systems and manual standard operating procedures.
• Ensure compliance with IT security standards, policies and procedures.
• Any other duties as assigned.

Job Requirements

• Minimum 2 years of relevant working experience
• Fresh graduates with relevant studies and certifications are encouraged to apply.
• Foundation knowledge in managing Window Servers.
• Profound experience in network management and help desk support.
• Good practical experience of managing IT systems and applications, troubleshooting and mitigating issues.
• Foundation knowledge of TCP/IP protocols and LAN/WAN configuration.
• Strong communication and interpersonal skills.
• Strong organizational and coordination abilities with close attention to detail
• Additional certification (ITIL v3/4, CompTIA Network+٫ CompTIA Security+ etc.) will be an advantage.

**Disclaimer:

Only shortlisted candidates will be notified.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for College of Integrative Studies (CIS / IPCC Working Group II Technical Support Unit).
• Liaise with the TSUs host organization to establish the TSU IT infrastructure and manage the procurement, configuration, maintenance, and modernization of its IT infrastructure components.
• Provide system administration support for all platforms, including PC, Mac, and Linux systems and ensure the smooth functioning and security of IT systems, addressing any technical issues that may arise.
• Set up and maintain electronic databases relevant to the activities of Working Group II and ensure the integrity and security of these databases.
• Establish and maintain procedures for data backup and security to safeguard critical information and implement measures to protect data from loss or unauthorized access.
• Manage platforms and mechanisms that support collaborative drafting of reports and figures by author teams and facilitate the submission of nominations and review comments by experts and governments.
• Develop and maintain an author portal with tools to assist in the assessment process and provide technical support for authors engaged in the drafting and review of reports.
• Develop and maintain the Working Group II pages of the IPCC website, including microsites for specific reports.
• Provide IT support during international meetings and sessions of the IPCC Working Group II and ensure that technological requirements for meetings are met, and technical issues are promptly addressed.
• Support the curation of data products from Working Group II reports in collaboration with the Task Group on Data and the IPCC Data Distribution Centre.

• Degree in computer sciences, information technology or a related field; with at least 5 years of relevant work experience after conferment of first degree.
• Experience in the system administration of local networks with the highest security requirements;
• System knowledge of PC, Macintosh, networks, mail and web servers, and backup systems;
• Experience with website development and maintenance;
• developing databases;
• working in a multi-cultural team.
• Excellent oral and written English at the technical level.
• High degree of stress-resistance and capacity to work to deadlines.
• Willingness to travel internationally.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

About us

LawNet Technology Services (LTS) is the technology company behind LawNet, Singapore’s leading portal for legal research, information and transactions. An indispensable tool for the legal community since 1990, LawNet is subscribed by a majority of Singapore lawyers and is also accessible by anyone outside the profession. Users can conduct research on Singapore primary legal materials (Singapore Law Reports, unreported judgments and legislation) and secondary materials (such as Parliamentary reports, legal news, textbooks and journals). LawNet continues to enhance its services and content while maintaining its affordable and highly competitive subscription rates, making it an essential resource for the legal community.

LTS is a wholly owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. In addition to running LawNet, LTS manages the technology driving SAL’s support services for Singapore’s legal industry and statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

Led by a Board of Directors who understands both the capabilities of technology and the needs of the legal profession, LTS continues to develop bold and innovative products and services that will better serve the needs of the legal community.

YOU WILL:

• Plan, develop, automate, and execute test coverage across an entire range of services: web, API, data and platform.
• Work with the project/ engineering teams to create a test-driven engineering culture that drives measurable improvements in quality for various software products/ projects.
• Work with engineering, support and business owners to triage quality issues.
• Manage outsourced QA/ testing suppliers to deliver the desired outcome.
• Build test automation across all software products/ projects to ensure quality and reliability.
• Collaborate with development teams to integrate automated testing into the continuous integration/continuous deployment (CI/CD) pipeline.
• Develop plans to execute quality testing:

1. Identify suitable quality measures for testing based on product attributes valued most by users
2. Develop quality testing approaches and steps to satisfy test objectives
3. Develop comprehensive test plans outlining the testing scope, approach, resources, and schedule.

• Design tests:

1. Create test scenarios based on business requirements and project goals.
2. Work closely with business stakeholders to simulate real-world usage scenarios.
3. Create detailed and well-structured test cases based on functional and technical specifications.

• Execute quality testing:

1. Execute manual and automated tests to verify the functionality, reliability, and performance of software applications.
2. Implement automated test cases and codes for quality testing to enhance test efficiency and coverage.
3. Identify operating and usage conditions in which performance of quality measures drops.
   

YOU HAVE:

• A degree in Computer Science/ Studies/ Engineering or Information Systems or equivalent;
• Passion in software system quality and reliability.
• Experience designing, automating, and maintaining automation tests for acceptance, functional, and regression test cases.
• Experience creating test plans, implementing test automation, performance, and stress testing, implementing.
• Minimum 3 years of working experience as a Software Test Engineer or similar role.
• Proficiency in manual and automated testing techniques.
• Experience with test automation frameworks and tools (e.g., Selenium, JUnit, TestNG).
• Experience with performance testing tools (e.g., JMeter, LoadRunner).
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.

YOU WILL CATCH OUR ATTENTION IF YOU:

• Are adept at writing code/ scripts to automate your work;
• Have experience in leading a QA/ testing team;
• Have good experience in API testing;
• Have expertise in test automation for cloud/ distributed products;
  

About us

LawNet Technology Services (LTS) is a wholly-owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. LTS is the technology company behind LawNet, a one-stop law practice portal providing a complete suite of information and transactional solutions for the Singapore and global legal community.

Responsibilities:

• Oversee development of LawNet on time and within budgets assigned
• Determine internal and external stakeholders needs and desires whether by market research, surveys or user group testing
• Lead product ideation, technical development, product testing, launch, end user training and rollout
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Define product vision, roadmap and growth opportunities to the development teams and stakeholders
• Build business cases for products and features, and analysing performance
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Establish shared vision across the company by partnering with key internal business stakeholders
• Evaluate risk and provide advice and guidance to stakeholders and business units
• Assesses market competition by comparing the LawNet to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales to develop product sales strategies.
• Assesses product market data by calling on customers with sales and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
• Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
• Completes operational requirements by scheduling and assigning team members; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

• Proven track record in software product management, or as an associate product manager, with successes in:understanding the end-user and driving product adoption;
  analysing end user requirements;
  delivering products on-time and within budgets for internal / external stakeholders
• Technical background with understanding and/or hands-on experience in software development and web technologies
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills
• A team player
• Comfortable working in a fast-paced and dynamic environment
• Proven track record of exceeding KPIs
• Proven ability to collaborate with internal and external stakeholders
• Experience in liaising with government stakeholders and working with public sector systems is an advantage
• Strong metrics and analytical orientation
• Excellent written and verbal English communication skills, with strong presentation skill
• Background operating in Legal practice will be a plus

Job Description

1.Responsible for client relationship management of major clients in Southeast Asia.

2.Responsible for market insights and identifying potential business opportunities in Southeast Asia.

3.Collaborate to solve customer problems with solutions, production and technology, and manage the project lifecycle.

Job Requirement

1.Bachelor's degree or above, with more than 1 year of overseas sales/customer development experience, preferably in the logistics industry, with priority given to the Southeast Asian region.

2.Familiarity with logistics technology products (such as self-service cabinets and automation products) is preferred.

3.Have good English speaking ability.

4.Positive, enthusiastic, eager to learn, and able to work under pressure.

About the function

Join Accenture Consulting and you’ll work alongside fellow industry experts to lead transformational projects, and define cutting edge solutions, solving our client’s most complex issues. And because our clients span the full range of industries - Including 94 of the Fortune 100 - you’ll have the opportunity to pursue your passion, hone your expertise and deepen your knowledge. As a Consulting practitioner you’ll shape the future of 19 of the top 20 global investment banks.

Key Responsibilities:

• Playing a key role in a governance of a large SI transformation program
• Leading a joined Client and Accenture Solution and Architecture governance board, governing Key Architecture Decisions (KADs) and Key Design Decisions (KDDs)
• Maintaining and managing a repository of Open Solution Items and orchestrating their timely resolution aligned with project milestones
• Governing Change Control Board, including Impact Assessment and effort estimation of Change Requests
• Owning Solution Blueprint and other Architecture Deliverables
• Leading a team of architects: Product Architects, Integration Architects, Salesforce Architects, Cloudsense Architects
• Client facing Status reporting, progress reporting for the Architecture stream
• Escalation point for key risks and issues impacting definition of the architecture

Requirements:

• Excellent client facing communication skills
• Extensive Telecommunication experience proven across multiple complex SI programs.
• BSS Architecture including Customer Experience, Product Catalogue Management, CPQ, Order Management, Digital & Omni Channel Self Service
• E2E Architecture, including Enterprise Architecture and Integration Architecture
• Proven experience with Solution and Architecture governance on complex Telco System Integration projects, including Key Design Decisions
• Understanding of B2B Telecommunications products and processes
• Technical and functional understanding of Salesforce, Cloudsense
• Working experience with Architecture Tools, Jira, Confluence or equivalents

Overall Job Objectives

This role is to support global business processes across sales, factories and business unit organizations, with a focus on assembly pricing activities.

We are looking for a resourceful teamplayer who is adept at utilizing and integrating data from multiple systems to put together pricing proposals. The candidate should be highly adaptable to changing business needs and possess strong analytical skills.

Core Responsibilities

· Key focus on pricing and costing activities for assembly packaging for Memory, MEMs and sensors market.

· Responsible on cost models preparation to provide cost estimates and manufacturing readiness inputs to business

unit, engineering and factory.

· Respond timely to relevant pricing requests in RFQ systems through price benchmarking and profitability analysis.

· Responsible for daily production price maintenance duties, and approving pricing issues in SAP.

· Oversee RFQ trend, win/loss effectiveness and RFQ cycle time efficiency.

· Support critical meetings with internal cross functional teams on product costing.

· Partner with business units, factories, and sales to assure integrated and profit maximizing approach.

· Adhoc analysis of various revenue related items.

Job Specifications (Qualifications/Experience/Skills & Knowledge/Personal Qualities)

· BS degree in Engineering.

· Minimum 10 years of relevant experience in semiconductor industry.

· Demonstrated understanding of semiconductor substrate design.

· Knowledge in assembly packaging processes will be preferred.

· Familarity with SAP system.

· Advanced Excel skills and ability to manipulate large data set is a must.

· Strategic thinker with a proven ability to translate technical requirements/issues into the business context or

vice versa.

· Excellent communication and presentation skills, both verbal and written.

· Independent, able to multi-task, and collaborate with cross functional and cultural groups.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: Technology Delivery Manager

Job Requisition Number: JR25735

Job Level: more than 10 years of relevant experience (L4)

Location: Singapore

Key Skills: Project Management, Application Management, Change Management, Problem Management, Resource Management

Job Objectives

To support AML Projects/CRs for Singapore and Regional entities

Key Responsibilities

• Participate in end-to-end projects for system implementation of MLS system and system integration with other AML systems

• Lead pre-project planning activities for technical delivery and contribute to architecture and functional specification, delivery plan, technical design, cost estimation, and resource plan

• Communicate complex technical solution to other GTO teams and business users in layman’s terms

• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support

• Engage and collaborate with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards

• Plan technical deliverables, perform design and development works to meet project’s requirements within schedule

• Provide status update related to technical delivery and escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions

• Create technical documents for the solutions. Compile timely, comprehensive, and accurate documentation as requested

• Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

• Partner with Test Management teams to ensure completion of SIT, UAT, performance / load testing and application security testing with quality result

• Liaise with other application teams and business users to prepare test cases and test data prior to testing in UAT and Mock Run environment

• Manage project change request approval windows and deployment schedule

• Facilitate and provide technical and testing support before and after production deployment

• Liaise with other units across IT and Business in the organization

• Manage external vendors for project delivery within schedule

Key Requirements

Must Have

• At least 10 years of experience / knowledge in Project Management, Application Management, Risk and Issue Management, Change Management and Resource Management

• At least 8 years of experience in Production Support Management, Incident and Problem Management

• At least 8 years of experience in system, system integration and software design

• Knowledge in networking, firewall, data migration, password encryption, SSO integration, and disaster recovery planning and testing

• Ability to multitask effectively and handle large amounts of information and data

• Highly driven, pro-active and a strong team player

• Excellent interpersonal skills and written and verbal communication skills in English

Good to Have

• Experience in Machine Learning or Data Analysis

• Experience in Hadoop ecosystem and technologies

• Experience in NoSQL database or Big Data

• Experience in Control-M, Git, Jenkins, JIRA

• Experience in SharePoint and Confluence

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

About the function

Accenture's Technology Strategy & Advisory (TS&A) helps shape, architect and deliver exceptional value from technology for our clients. TS&A operates at the intersection of industries, platforms, cloud, data and AI. Our team of technology strategists, enterprise architects and transformation excellence practitioners work with chief information, technology, and data officers on how they can best use technology and innovation to reinvent their business.

Key Responsibilities:

• Shape the role of technology in business strategies through the assessment of the current technology footprint.
• Drive strategic opportunities to incorporate innovative technology solutions into business transformations.
• Identify and prioritize opportunities based on a detailed assessment of the current technology landscape, requirements, and company's overall strategic vision.
• Develop operating model and business case to incorporate technology components.
• Create thought leadership that presents insight, knowledge, guidance, and recommendations on market-relevant technology.

Requirements:

• Min. 7 years of experience in developing business, technology, or functional strategies to drive transformative solutions.
• Knowledge of operating model development, industry insights, cloud strategy & insights and Value architecture & realization
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration abilities.
• This role demands a blend of technical expertise, strategic thinking, and the ability to work collaboratively to deliver Tech Strategy & Transformation solutions that drive business success

Job Description :-

• The role will mainly manage KRIs and tech debt amongst other risk tasks
• Risk Identification: Identify and define Key Risk Indicators (KRIs) relevant to the organization's objectives and risk appetite
• Data Collection and Analysis: Collect and analyze data to determine the current status of key risk indicators, ensuring accuracy and relevance
• Monitoring and Reporting: Continuously monitor KRIs and provide regular reports to management, highlighting emerging risks and trends
• Risk Assessment: Assess the significance of deviations from established risk thresholds and escalate issues as necessary
• Communication: Effectively communicate risk insights to stakeholders, including executives and department heads
• Risk Mitigation Strategies: Collaborate with risk owners to develop and implement strategies for mitigating identified risks
• Policy Development: Contribute to the development and enhancement of risk management policies and procedures
• Regulatory Compliance: Stay informed about relevant regulations and ensure that the organization's risk management practices align with legal requirements
• Technology Utilization: Leverage technology tools for efficient KRI monitoring and reporting.

Required Skills :-

• Risk Management: Strong understanding of risk management principles and methodologies
• Analytical Skills: Proficient in data analysis and interpretation to derive meaningful insights from key risk indicators
• Communication Skills: Excellent verbal and written communication skills to convey complex risk information clearly to diverse audiences
• Collaboration: Ability to collaborate with cross-functional teams and influence decision-making related to risk management
• Problem-Solving: Strong problem-solving skills to address emerging risks and develop effective mitigation strategies
• Regulatory Knowledge: Familiarity with relevant industry regulations and compliance requirements
• Technology Proficiency: Competence in using risk management software and data analytics tools
• Attention to Detail: Meticulous attention to detail to ensure accuracy in risk data and reporting
• Adaptability: Ability to adapt to changing risk landscapes and implement proactive measures
• This role involves a combination of technical skills, strategic thinking, and effective communication to ensure the organization is equipped to manage its key risks.

Infrastructure & Cybersecurity Operations

• Oversee the day-to-day operations of the IT infrastructure, ensuring stability, reliability, and security.
• Monitor and manage network performance, server uptime, and system capacity to meet business demands.
• Establish and enforce infrastructure & cybersecurity related policies, procedures, and standards to ensure compliance and data security.
• Support annual Audit, BCP/DR, Backup & Recovery exercise.
• Conduct periodic Information Security Awareness session to drive user awareness and promote security risk activities within the organization.

General IT Operations

• Administration of CDAC’s M365 tenant (User Administration, Teams, SharePoint)
• Preparation of EUC devices (i.e. laptops & peripherals) for new staff
• IT Procurement and Billing

Digital Transformation

• Facilitate digital transformation work in the organisation
• Elicit, analyse and document business requirements from key stakeholders
• Perform comprehensive analysis to understand underlying drivers
• Apply business process re-engineering or improvement tools to significantly redefine process flows
• Present compelling business case for proposed solutions
• Lead/Co-lead and oversee multiple inter-dependant projects throughout project lifecycles
• Manage and collaborate with stakeholders from various user groups
• Lead/Co-lead and facilitate change management initiatives to promote user adoption

Requirements:

• Degree in Information Technology, Computer Science or related field
• At least 2 years of experience in IT infrastructure/Cybersecurity/project management/business analyst role will be advantageous
• Strong analytical and critical thinking skills
• Strong communication and interpersonal skills
• Exposure to LAN/WAN, WIFI, Windows Server Administration, Hyper-V, Azure Cloud, WAF, Fortinet and SonicWall would be advantageous.

Job Description

1. Develop and manage the daily operations of the online education services of student recruitment and enrolment.
2. Understand company performance goals and be responsible for developing and implementing student recruitment and conversion strategies in Singapore and SEA.
3. Use big data to identify and analyze risk and create a strategic plan to turn risk into opportunities.
4. Manage, plan, and coordinate local and SEA outreach events.
5. Build and manage a solid network of recruitment agents and channel partners to increase market share.
6. Identify and create digital/AI technology solutions to inspire interest and interactive online learning platforms to enhance productivity and engagement.
7. Align with the Company’s vision to drive and apply new technology solutions (digital and AI) to conduct online education services in Singapore and SEA.
8. Partner with internal leadership and external stakeholders to spearhead innovative AI projects.

Job Requirements

1. A master’s degree in computer science, information systems, and AI.
2. At least 5 years of relevant working experience in online education services and a senior management capacity.
3. Relevant experience in managing multi-projects and ability to execute/achieve projects on time and within budget.
4. Strategic thinking skills with a broad perspective of different issues.
5. Good English and Chinese communication skills (both written and verbal), negotiation, and influence skills as this position needs to present his/her solutions to the senior management team, who are primarily Chinese-speaking.
6. Ability to act as a change agent.
7. Proven knowledge of AI and its potential.
8. Be able to work as an individual contributor and report for duty before the end of Feb 2024.

Duties and Responsibilities:

1. Provide End-User Support

• Provide day-to-day IT support to AHL employees, software application troubleshooting, installation, and configuration of workstation and other AHL IT equipment such as desktop computers, printers, scanners, or handheld devices etc.
• Track and follow through all IT issues and requests raised through IT Helpdesk by end-users, including monitoring the quality of support rendered by the 3rd party support vendor.
• Conduct system, application, IT inventory documentation and user training when needed.
• Assist AHL employees face-to-face, via phone or remote assistance tools.
• Resolve issues that occur outside of normal business hours when needed.

2. Maintain and Upgrade Network, Systems and Equipment

• Ensure all IT on-premise and cloud systems are updated and running smoothly and securely at all times with strict compliance to corporate IT Policies.
• Responsible in carrying out periodic maintenance and perform installation, upgrading, migrations and troubleshooting on systems.
• Assist in tasks pertaining to the upgrade or purchase of new hardware, software or equipment. This includes, but not limited to liaising and following up effectively with AHL employees and vendors on hardware, software or equipment matters.
• Provide IT hardware /software housekeeping and control procedures, including physical and data security.
• Ensure IT inventory is properly stored, and accounted for.
• Assist in managing IT procurement process, ensuring that procured products, applications or services meets Company’s requirements, delivered on time and are within budget.

3. Supporting role in Data and Cyber Security Management

• Support IT Manager in day-to-day management of safety and integrity of organisational data, including client information and internal information. This includes maintaining, backing up and securing servers, databases, IT infrastructure and restoring of files as needed.
• Maintain network, systems, and data security, especially in the area of Cybersecurity.

Qualifications & Requirement

Educational qualifications

• Minimum Diploma in Computer Science/ Information Technology, or equivalent professional qualification

Experience & Skills

• Preferably 3 years of experience in in-house IT administration and end-user support.
• Possess good knowledge and experience in troubleshooting of common end-user IT issues as well as fundamental knowledge and experience in network and systems management

*Do note that this is a 2-year contract role

The candidate required to perform the following functions.

· Supporting and maintaining the shop network systems (POS, Firewall, Leased / ADSL lines, etc)

· Interface with users & identify computer related needs and provide appropriate software & hardware support.

· Assist with diagnosing & resolving problems with servers, desktops, networks & all other related equipment.

· Servicing of user’s requests and providing support for all in-house software requirements.

· Administration of the network servers.

· Carrying out the upgrading of the shop systems (POS, network, servers, desktops & related equipment / software).

· Track and maintain accurate records of all equipment, software, incidents, activities and services provided.

· overseeing system administration, network, cybersecurity, and support.
Assist in the disposing of obsolete, defective or non-serviceable equipment.

· Optimize IT infrastructure, including servers, networks, and hardware.

· Implement and monitor security measures against cyber threats.

· Ensure routine backups are performed and the anti-virus software is always up to date.

· Ensure IT practices comply with laws, regulations, and industry standards.

· As and when required, will provide briefing to the users on the usage of the office systems (standard applications, office network and related processes).

· Managing software and hardware installations and upgrades.

· Any other tasks assigned by reporting Director

Requirements:

Bachelor Degree in computer and information system fied

Minimum one year experience

Main Responsibilities

• Assist customers with their queries on their required products
• Maintain good knowledge of products to provide advice and recommendation to customers
• Receive, process and organize deliveries accordingly
• Perform stock-taking & replenishing duties
• Process customer payments using the shop's Point of Sale (POS) system

Responsibilities

• Driving innovation and fostering collaboration.
• Gather requirements from clients on innovation / technology gaps for business growth opportunities.
• Reach out for innovation / technology / partners and link-up with clients.
• Translate business needs into technology needs.
• Curate technologies that can address upcoming trends.

Requirements

• Degree in Engineering or equivalent.
• Experienced in Innovation Ecosystem and IP Licensing.
• Minimum 5 years of experience in Innovation Technology Industry.
• Possess client-facing and R&D experience.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your updated resume.

EA License No: 13C6305
Reg. No.: R2094940

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