Job Description of Operations Manager
Responsibilities:
Leadership and Team Management:
Lead, manage, and inspire a dynamic team of coordinators within the Operations Department.
Foster a culture of responsibility and dedication, ensuring each team member achieves their Key Performance Indicators (KPIs).
Process Optimization:
Actively update and refine workflow, mandates, processes, and protocols within the department to enhance efficiency and effectiveness.
Cross-Functional Collaboration:
Forge strong working relationships between coordinators, the sales team, and program managers.
Serve as a liaison to bridge communications, identify information gaps, and clarify job roles.
Technology Oversight:
Oversee the utilization and management of the Team Axis App to streamline operations and enhance team collaboration.
Financial Coordination:
Coordinate the monthly review of logsheets for the finance department to ensure accuracy and compliance.
Meeting Planning and Facilitation:
Plan and facilitate regular operations meetings to provide updates, foster cohesion, and address challenges proactively.
Performance Monitoring:
Monitor and maintain records of coordinating hours per coordinator to optimize resource allocation and productivity.
Sales Support:
Assist the Sales Department with managing the SEP Portal to facilitate seamless operations and customer service.
Reporting:
Provide frequent updates to the Operations Director on departmental activities, challenges, and successes
Requirements:
Experience:
3-5 years of experience in a leadership role within an operations department. Experience in the sport/fitness industry is advantageous.
Leadership Qualities:
Demonstrated strong leadership skills with a focus on integrity and accountability.
Interpersonal Skills:
Ability to establish and maintain productive working relationships within a diverse, collaborative, multicultural, interdepartmental environment.
Organizational Skills:
Excellent organizational skills with a keen attention to detail and a track record of follow-through on tasks and projects.
Problem-Solving Ability:
Strong critical thinking skills and flexible problem-solving resourcefulness to address challenges effectively.
Program Management:
Demonstrated service orientation and proficiency in program management to meet organizational goals and objectives.
Time Management:
Ability to work independently under pressure, prioritize tasks, and meet deadlines consistently.
Communication Skills:
Clear and effective communication skills, both written and verbal, to convey information and instructions to team members.
Technical Proficiency:
Proficiency in Microsoft Office, Google Sheets, and Excel to support operational tasks and reporting requirements.
